File: D:/hMailServer/Data/showfile.com/admin/FB/{FBDE6FE6-0501-42B9-AD76-DFA849AE8980}.eml
From: <admin@showfile.com>
To: "'Support'" <support@bitpanda.com>,
<vince@showfile.com>
References: <Y7GV9GZMWWP@zendesk.com> <Y7GV9GZMWWP_68c10e6994620_8015b074929f_sprut@zendesk.com>
In-Reply-To: <Y7GV9GZMWWP_68c10e6994620_8015b074929f_sprut@zendesk.com>
Subject: RE: Bitpanda Support - Ticket-ID (3169716) - XRP Storage
Date: Wed, 10 Sep 2025 10:50:19 +0100
Message-ID: <002401dc2238$52753c00$f75fb400$@showfile.com>
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Dear Leo,
Thanks for your reply but once again you have not attempted to answer my
question.
Please answer the following:
“ I am concerned as to where Bitpanda stores my crypto currency, is it all
stored as a large sum or is mine stared in my own address. I am considering
transferring everything into a hardware wallet. What do you recommend?”.
I look forward to hearing from you.
Vince Herbert
From: Team Bitpanda (Leo) (Support) <support@bitpanda.com>
Sent: 10 September 2025 06:37
To: vince@showfile.com
Subject: Bitpanda Support - Ticket-ID (3169716) - XRP Storage
Please reply directly to this email
<https://cdn.braze.eu/appboy/communication/assets/image_assets/images/6877b16695156d0090404ef2/original.png?1752674661>
Your request (3169716) has been updated. To add additional comments, reply
to this email.
<https://bitpanda.zendesk.com/system/photos/21528279561884/Bitpanda_AppLogo_2025.png>
Team Bitpanda (Leo) (Bitpanda Support)
Sep 10, 2025, 07:36 GMT+2
Hello Vincent,
Thank you for reaching out to us with your inquiry. Security is our top
priority at Bitpanda, and we have implemented stringent measures to
safeguard your funds.
In the unlikely event of a hacking incident, Bitpanda's security systems are
designed to protect your assets, and any unauthorised access will be
promptly addressed. Furthermore, we continuously update our security
protocols to prevent and mitigate such events.
If you have any further inquiries, please do not hesitate to reach out to
us.
Best regards,
Team Bitpanda (Leo)
<https://support.bitpanda.com/> https://support.bitpanda.com
<https://bitpanda.zendesk.com/images/2016/default-avatar-80.png>
<mailto:vince@showfile.com> vince@showfile.com
Sep 9, 2025, 13:49 GMT+2
I messaged earlier but unfortunately used my other email address. I am
concerned as to where Bitpanda stores my crypto currency, is it all stored
as a large sum or is mine stared in my own address. I am considering
transferring everything into a hardware wallet. What do you recommend?
Bitpanda GmbH is a company incorporated in Austria with company registration
number FN 569240 v, and is authorised by the Austrian Financial Market
Authority (FMA) as a crypto-asset service provider under Regulation (EU)
2023/1114 (MiCAR).
The regulated service provider may vary depending on your location and the
product being offered. For more details, please see
<https://www.bitpanda.com/en/legal/legal-notice> here.
Address: Stella-Klein-Löw Weg 17
1020 Vienna | Austria
© 2025 Bitpanda | Bitpanda GmbH | All rights reserved.
[Y7GV9G-ZMWWP]
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lang=3DEN-GB link=3Dblue vlink=3Dpurple =
style=3D'word-wrap:break-word'><div class=3DWordSection1><p =
class=3DMsoNormal><span style=3D'mso-fareast-language:EN-US'>Dear =
Leo,<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'mso-fareast-language:EN-US'>Thanks for =
your reply but once again you have not attempted to answer my =
question.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'mso-fareast-language:EN-US'>Please =
answer the following:<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'color:#2B2E2F'>=E2=80=9C I am concerned =
as to where Bitpanda stores my crypto currency, is it all stored as a =
large sum or is mine stared in my own address. I am considering =
transferring everything into a hardware wallet. What do you =
recommend?=E2=80=9D.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'color:#2B2E2F'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'color:#2B2E2F'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'color:#2B2E2F'>I look forward to =
hearing from you.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'color:#2B2E2F'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'color:#2B2E2F'>Vince =
Herbert</span><span =
style=3D'mso-fareast-language:EN-US'><o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm;font-size:pt'><p class=3DMsoNormal><b><span =
style=3D'font-family:"Calibri",sans-serif'>From:</span></b><span =
style=3D'font-family:"Calibri",sans-serif'> Team Bitpanda (Leo) =
(Support) <support@bitpanda.com> <br><b>Sent:</b> 10 September =
2025 06:37<br><b>To:</b> vince@showfile.com<br><b>Subject:</b> Bitpanda =
Support - Ticket-ID (3169716) - XRP =
Storage<o:p></o:p></span></p></div><p =
class=3DMsoNormal><o:p> </o:p></p><div align=3Dcenter><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
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style=3D'padding:0cm 0cm 0cm 0cm'><p class=3DMsoNormal =
style=3D'mso-line-height-alt:0pt'><span style=3D'font-size:1.0pt'>Please =
reply directly to this email <o:p></o:p></span></p><div =
align=3Dcenter><table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
cellpadding=3D0 width=3D"100%" =
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style=3D'width:100.0%;border-collapse:collapse'><tr><td =
style=3D'padding:0cm 0cm 0cm 0cm'><p class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center'><img width=3D211 height=3D31 =
style=3D'width:2.2013in;height:.3263in' id=3D"_x0000_i1027" =
src=3D"cid:image002.png@01DC2240.B3413A40" alt=3D"=CD=8F =E2=80=87 =
=C2=AC =CD=8F =E2=80=87 =C2=AC =CD=8F =E2=80=87 =C2=AC =CD=8F =
=E2=80=87 =C2=AC =CD=8F =E2=80=87 =C2=AC =CD=8F =E2=80=87 =C2=AC =
=CD=8F =E2=80=87 =C2=AC =CD=8F =E2=80=87 =C2=ACAnti-phishing: =
EFFIE "><o:p></o:p></p></td></tr></table></div></div></td></tr><=
tr><td style=3D'padding:0cm 36.0pt 30.0pt =
36.0pt;word-break:break-word'><div><p class=3DMsoNormal =
style=3D'line-height:21.75pt;mso-line-height-rule:exactly'><span =
style=3D'font-size:13.5pt;font-family:Inter;color:#282828'><o:p> </o=
:p></span></p><p =
style=3D'line-height:21.75pt;mso-line-height-rule:exactly'><span =
style=3D'font-size:10.0pt;font-family:Inter;color:#444444'>Your request =
(3169716) has been updated. To add additional comments, reply to this =
email.<o:p></o:p></span></p><div style=3D'margin-top:18.75pt'><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
width=3D"100%" style=3D'width:100.0%;border-collapse:collapse'><tr><td =
width=3D"100%" style=3D'width:100.0%;border:none;border-top:dotted =
#C5C5C5 1.0pt;padding:11.25pt 0cm 11.25pt 0cm'><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
width=3D"100%" style=3D'width:100.0%;border-collapse:collapse'><tr><td =
width=3D40 valign=3Dtop style=3D'width:30.0pt;padding:0cm 11.25pt 0cm =
11.25pt'><p class=3DMsoNormal><img width=3D40 height=3D40 =
style=3D'width:.4166in;height:.4166in' id=3D"_x0000_i1026" =
src=3D"https://bitpanda.zendesk.com/system/photos/21528279561884/Bitpanda=
_AppLogo_2025.png"><o:p></o:p></p></td><td width=3D"100%" valign=3Dtop =
style=3D'width:100.0%;padding:0cm 0cm 0cm 0cm'><p =
style=3D'margin:0cm;line-height:13.5pt;mso-line-height-rule:exactly'><str=
ong><span =
style=3D'font-size:11.5pt;font-family:Inter;color:#1B1D1E'>Team Bitpanda =
(Leo)</span></strong><span =
style=3D'font-size:11.5pt;font-family:Inter;color:#1B1D1E'> (Bitpanda =
Support) <o:p></o:p></span></p><p =
style=3D'mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:11.25pt;ma=
rgin-left:0cm;line-height:18.75pt;mso-line-height-rule:exactly'><span =
style=3D'font-size:10.0pt;font-family:Inter;color:#BBBBBB'>Sep 10, 2025, =
07:36 GMT+2 <o:p></o:p></span></p><div =
style=3D'margin-top:11.25pt;margin-bottom:11.25pt'><p class=3DMsoNormal =
style=3D'line-height:16.5pt;mso-line-height-rule:exactly'><span =
style=3D'color:#2B2E2F'> <br>Hello Vincent,<br> <br>Thank you =
for reaching out to us with your inquiry. Security is our top priority =
at Bitpanda, and we have implemented stringent measures to safeguard =
your funds.<br> <br>In the unlikely event of a hacking incident, =
Bitpanda's security systems are designed to protect your assets, and any =
unauthorised access will be promptly addressed. Furthermore, we =
continuously update our security protocols to prevent and mitigate such =
events.<br> <br>If you have any further inquiries, please do not =
hesitate to reach out to us.<br> <br>Best regards,<br>Team Bitpanda =
(Leo)<br><a href=3D"https://support.bitpanda.com/"><span =
style=3D'color:#16764D'>https://support.bitpanda.com</span></a><br> =
<br> <br> <br> <o:p></o:p></span></p></div></td></tr></tab=
le></td></tr></table><p class=3DMsoNormal =
style=3D'line-height:21.75pt;mso-line-height-rule:exactly'><span =
style=3D'font-size:13.5pt;font-family:Inter;color:#282828'><o:p> </o=
:p></span></p><table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%;border-collapse:collapse'><tr><td width=3D"100%" =
style=3D'width:100.0%;border:none;border-top:dotted #C5C5C5 =
1.0pt;padding:11.25pt 0cm 11.25pt 0cm'><table class=3DMsoNormalTable =
border=3D0 cellspacing=3D0 cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%;border-collapse:collapse'><tr><td width=3D40 =
valign=3Dtop style=3D'width:30.0pt;padding:0cm 11.25pt 0cm 11.25pt'><p =
class=3DMsoNormal><img border=3D0 width=3D40 height=3D40 =
style=3D'width:.4166in;height:.4166in' id=3D"_x0000_i1025" =
src=3D"https://bitpanda.zendesk.com/images/2016/default-avatar-80.png"><o=
:p></o:p></p></td><td width=3D"100%" valign=3Dtop =
style=3D'width:100.0%;padding:0cm 0cm 0cm 0cm'><p =
style=3D'margin:0cm;line-height:13.5pt;mso-line-height-rule:exactly'><str=
ong><span style=3D'font-size:11.5pt;font-family:Inter;color:#1B1D1E'><a =
href=3D"mailto:vince@showfile.com"><span =
style=3D'font-weight:normal'>vince@showfile.com</span></a></span></strong=
><span style=3D'font-size:11.5pt;font-family:Inter;color:#1B1D1E'> =
<o:p></o:p></span></p><p =
style=3D'mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:11.25pt;ma=
rgin-left:0cm;line-height:18.75pt;mso-line-height-rule:exactly'><span =
style=3D'font-size:10.0pt;font-family:Inter;color:#BBBBBB'>Sep 9, 2025, =
13:49 GMT+2 <o:p></o:p></span></p><div =
style=3D'margin-top:11.25pt;margin-bottom:11.25pt'><p =
style=3D'mso-margin-top-alt:11.25pt;margin-right:0cm;margin-bottom:11.25p=
t;margin-left:0cm;line-height:16.5pt;mso-line-height-rule:exactly'><span =
style=3D'color:#2B2E2F'>I messaged earlier but unfortunately used my =
other email address. I am concerned as to where Bitpanda stores my =
crypto currency, is it all stored as a large sum or is mine stared in my =
own address. I am considering transferring everything into a hardware =
wallet. What do you =
recommend?<o:p></o:p></span></p></div></td></tr></table></td></tr></table=
></div><p class=3DMsoNormal =
style=3D'line-height:21.75pt;mso-line-height-rule:exactly'><span =
style=3D'font-size:13.5pt;font-family:Inter;color:#282828'><o:p> </o=
:p></span></p><div align=3Dcenter><table class=3DMsoNormalTable =
border=3D0 cellspacing=3D0 cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%;border-collapse:collapse'><tr><td =
style=3D'padding:0cm 0cm 0cm 0cm'><div><div align=3Dcenter><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
width=3D600 style=3D'width:450.0pt;border-collapse:collapse'><tr><td =
style=3D'padding:0cm 0cm 0cm 0cm'><div><div align=3Dcenter><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
width=3D"100%" =
style=3D'width:100.0%;background:white;border-collapse:collapse'><tr><td =
valign=3Dtop style=3D'padding:0cm 0cm 15.0pt 0cm'><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
style=3D'border-collapse:collapse'><tr><td width=3D600 valign=3Dtop =
style=3D'width:450.0pt;padding:0cm 0cm 0cm 0cm'><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
width=3D"100%" style=3D'width:100.0%;border-collapse:collapse'><tr><td =
style=3D'padding:0cm 12.0pt 24.0pt 12.0pt'><div align=3Dcenter><table =
class=3DMsoNormalTable border=3D1 cellspacing=3D0 cellpadding=3D0 =
width=3D568 =
style=3D'width:426.0pt;border-collapse:collapse;border:none'><tr><td =
style=3D'border:none;border-top:solid #E0E0E0 1.0pt;padding:0cm 0cm 0cm =
0cm'><p class=3DMsoNormal style=3D'line-height:0%'><span =
style=3D'font-size:1.0pt'> =
<o:p></o:p></span></p></td></tr></table></div></td></tr><tr><td =
style=3D'padding:0cm 36.0pt 24.0pt 36.0pt;word-break:break-word'><div><p =
align=3Dcenter =
style=3D'margin:0cm;text-align:center;line-height:12.75pt;mso-line-height=
-rule:exactly'><span =
style=3D'font-size:9.0pt;font-family:Inter;color:dimgray'>Bitpanda GmbH =
is a company incorporated in Austria with company registration number FN =
569240 v, and is authorised by the Austrian Financial Market Authority =
(FMA) as a crypto-asset service provider under Regulation (EU) 2023/1114 =
(MiCAR).<o:p></o:p></span></p><p align=3Dcenter =
style=3D'text-align:center;line-height:12.75pt;mso-line-height-rule:exact=
ly'><span style=3D'font-size:9.0pt;font-family:Inter;color:dimgray'>The =
regulated service provider may vary depending on your location and the =
product being offered. For more details, please see <a =
href=3D"https://www.bitpanda.com/en/legal/legal-notice" =
target=3D"_blank"><span =
style=3D'color:#282828'>here</span></a>.<o:p></o:p></span></p><p =
align=3Dcenter =
style=3D'text-align:center;line-height:12.75pt;mso-line-height-rule:exact=
ly'><span =
style=3D'font-size:9.0pt;font-family:Inter;color:dimgray'>Address: =
Stella-Klein-L=C3=B6w Weg 17<br>1020 Vienna | Austria =
<o:p></o:p></span></p><p align=3Dcenter =
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