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Subject: RE: lengthen.ai site
Message-ID: <7249e3b1-693a-4fbb-a5b9-dff2b32d0805@mail.infomaniak.com>
Date: Mon, 29 Sep 2025 12:14:49 +0200
From: contact@clashware.com
To: admin@showfile.com
Reply-To: contact@clashware.com
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References: <004101dc288a$3dd50200$b97f0600$@showfile.com>
<0998259D-0CDC-45B5-80CF-0ECA89263937@clashware.com>
<002001dc294c$edca6570$c95f3050$@showfile.com>
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Hi Vince,
During last week I have tried several techniques to recover =
the video
you sent me.
While I was not able to recover a high-qualit=
y version of that
specific file, it helped the team in enhancing our gene=
ration system.
We have now deployed a fix that significantly improves =
the quality for
all videos, I hope it will resolve the quality problem in=
your videos.
Regarding the option for silent videos: it is planned, o=
ur main focus
is to integrate it seamlessly into the existing user experi=
ence.
I have added 1500 credits to your account to refund the previous=
videos, I thank you for having identified that issue, and hope it is
n=
ow fixed. If the quality still deteriorates, please contact us!
Kind R=
egards,
Nils Delage
Clashware S=C3=A0rl
P.S.The idea of gene=
rating a video with a green screen background
seems intrigued me. If it's=
possible, could you tell me what you do
with these videos next? I'm curi=
ous what a finalized video looks like!
Le 2025-09-23T13:08:26.000+02:0=
0, <admin@showfile.com> a =C3=A9crit :
>=C2=A0Hi=C2=A0Nils,
>=C2=
=A0
>=C2=A0=C2=A0
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>=C2=A0Did=C2=A0you=C2=A0have=C2=A0any=
=C2=A0success=C2=A0with=C2=A0improving=C2=A0the=C2=A0quality=C2=A0of=C2=
=A0longer
>=C2=A0videos?=C2=A0I=C2=A0am=C2=A0keen=C2=A0to=C2=A0continue=
=C2=A0working=C2=A0but=C2=A0not=C2=A0until=C2=A0I=C2=A0know=C2=A0that=C2=
=A0long
>=C2=A0videos=C2=A0will=C2=A0be=C2=A0consistent=C2=A0from=C2=
=A0start=C2=A0to=C2=A0finish.
>=C2=A0
>=C2=A0=C2=A0
>=C2=A0
>=C2=
=A0As=C2=A0all=C2=A0my=C2=A0videos=C2=A0will=C2=A0be=C2=A0against=C2=A0a=
=C2=A0green=C2=A0or=C2=A0blue=C2=A0chroma-key=C2=A0screen,
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=C2=A0you=C2=A0considered=C2=A0adding=C2=A0this=C2=A0option=C2=A0to=C2=
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?
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>=C2=A0
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=C2=A0
>=C2=A0
>=C2=A0FROM:=C2=A0admin@showfile.com=C2=A0<admin@showfil=
e.com>=C2=A0
>=C2=A0SENT:=C2=A019=C2=A0September=C2=A02025=C2=A011:05
>=
=C2=A0TO:=C2=A0'Clashware'=C2=A0<contact@clashware.com>
>=C2=A0SUBJECT:=
=C2=A0RE:=C2=A0lengthen.ai=C2=A0[http://lengthen.ai]=C2=A0site
>=C2=A0
=
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=C2=A0site
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=
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=C2=A0deterioration=C2=A0on=C2=A0long=C2=A0videos,=C2=A0could=C2=A0you=
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>=C2=A0me=C2=A0the=C2=A0affected=C2=A0videos?=C2=
=A0e=C2=A0will=C2=A0analyze=C2=A0them=C2=A0and=C2=A0try=C2=A0to=C2=A0recove=
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>=C2=A0
>=C2=A0Nils=
=C2=A0Delage
>=C2=A0
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>=C2=A0
>>=C2=A0=C2=A0Le=C2=
=A018=C2=A0sept.=C2=A02025=C2=A0=C3=A0=C2=A012:51,=C2=A0vince@showfile.com=
=C2=A0a=C2=A0=C3=A9crit=C2=A0:
>=C2=A0
>>=C2=A0=C2=A0=EF=BB=BF
>>=
=C2=A0=C2=A0
>>=C2=A0=C2=A0Hello=C2=A0lengthen=C2=A0AI,
>>=C2=A0=C2=
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>>=C2=A0=C2=A0=C2=A0
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=C2=A0like=C2=A0your=C2=A0service=C2=A0as=C2=A0it=C2=A0does=C2=A0exactly=
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>>=C2=A0=C2=A0to=C2=A05=C2=A0minut=
es.
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=C2=A0I=C2=A0have=C2=A0noticed=C2=A0that=C2=A0the=C2=A0quality=C2=A0of=
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=A0can
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=A0site.
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>>=C2=A0=C2=A0=C2=A0
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>>=
=C2=A0=C2=A0=C2=A0
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>>=C2=A0=C2=A0Kind=C2=A0regards
>>=
=C2=A0=C2=A0
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>>=C2=A0=C2=A0Vince=
=C2=A0Herbert
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--Iyg285kn
Content-Type: text/html; charset=utf-8
Content-Transfer-Encoding: quoted-printable
<html><head><style>.ws-ng-mail-style--185eJzz9HPyjwAABGYBgQ,.ws-ng-mail-sty=
le--185eJzz9HPyjwAABGYBgQ *{outline: none; box-sizing: content-box; line-he=
ight: initial;}.ws-ng-mail-style--185eJzz9HPyjwAABGYBgQ b{font-weight: bold=
;}.ws-ng-mail-style--185eJzz9HPyjwAABGYBgQ a{line-height: inherit; color: v=
ar(--mail-content-link-color);}.ws-ng-mail-style--185eJzz9HPyjwAABGYBgQ p{d=
isplay: block; margin-block: 1em; margin-inline: 0px;}@font-face { font-fam=
ily: Calibri; }@font-face { font-family: Aptos; }@font-face { font-family: =
Tahoma; }.ws-ng-mail-style--185eJzz9HPyjwAABGYBgQ a:link{color: rgb(70, 120=
, 134); text-decoration: underline;}</style></head><body><div style=3D"font=
-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px">H=
i Vince,</div><div style=3D"font-family: 'Helvetica Neue', Helvetica, Arial=
, sans-serif; font-size: 14px"><br></div><p>During last week I have tried s=
everal techniques to recover the video you sent me.</p><div style=3D"font-f=
amily: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px">Whi=
le I was not able to recover a high-quality version of that specific file, =
it helped the team in enhancing our generation system.</div><div style=3D"f=
ont-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px=
"><br></div><p>We have now deployed a fix that significantly improves the q=
uality for all videos, I hope it will resolve the quality problem in your v=
ideos.<br></p><div>Regarding the option for silent videos: it is planned, o=
ur main focus is to integrate it seamlessly into the existing user experien=
ce.</div><p></p><div><br></div><div>I have added 1500 credits to your accou=
nt to refund the previous videos, I thank you for having identified that is=
sue, and hope it is now fixed. If the quality still deteriorates, please co=
ntact us!</div><div style=3D"font-family: 'Helvetica Neue', Helvetica, Aria=
l, sans-serif; font-size: 14px"><br></div><div style=3D"font-family: 'Helve=
tica Neue', Helvetica, Arial, sans-serif; font-size: 14px">Kind Regards,<br=
></div><p></p><div style=3D"font-family: 'Helvetica Neue', Helvetica, Arial=
, sans-serif; font-size: 14px">Nils Delage</div><div style=3D"font-family: =
'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px"><div>Clash=
ware S=C3=A0rl</div><div><br></div><div>P.S.The idea of generating a video =
with a green screen background seems intrigued me. If it's possible, could =
you tell me what you do with these videos next? I'm curious what a finalize=
d video looks like!<br></div><div><br></div><div><br></div></div><div data-=
ik-opengraph-ignore=3D"" class=3D"ik_mail_quote answerContentMessage"><div>=
Le 2025-09-23T13:08:26.000+02:00, <admin@showfile.com> a =C3=A9crit =
:</div><blockquote class=3D"ws-ng-quote"><div class=3D"ws-ng-mail-style--18=
5eJzz9HPyjwAABGYBgQ"><div class=3D""><p class=3D""><span style=3D"mso-farea=
st-language:EN-US">Hi Nils,</span></p><p class=3D""><span style=3D"mso-fare=
ast-language:EN-US"> </span></p><p class=3D""><span style=3D"mso-farea=
st-language:EN-US">Did you have any success with improving the quality of l=
onger videos? I am keen to continue working but not until I know that long =
videos will be consistent from start to finish.</span></p><p class=3D""><sp=
an style=3D"mso-fareast-language:EN-US"> </span></p><p class=3D""><spa=
n style=3D"mso-fareast-language:EN-US">As all my videos will be against a g=
reen or blue chroma-key screen, have you considered adding this option to y=
our videos for a much smoother result?</span></p><p class=3D""><span style=
=3D"mso-fareast-language:EN-US"> </span></p><p class=3D""><span style=
=3D"mso-fareast-language:EN-US">Thank you again.</span></p><p class=3D""><s=
pan style=3D"mso-fareast-language:EN-US"> </span></p><p class=3D""><sp=
an style=3D"mso-fareast-language:EN-US">Vince</span></p><p class=3D""><span=
style=3D"mso-fareast-language:EN-US"> </span></p><div><div style=3D"b=
order:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm;font-si=
ze:pt"><p class=3D""><b><span style=3D"font-family:"Calibri",sans=
-serif">From:</span></b><span style=3D"font-family:"Calibri",sans=
-serif"> <a href=3D"mailto:admin@showfile.com" class=3D"defaultMailLink">ad=
min@showfile.com</a> <<a href=3D"mailto:admin@showfile.com" class=3D"def=
aultMailLink">admin@showfile.com</a>> <br><b>Sent:</b> 19 September 2025=
11:05<br><b>To:</b> 'Clashware' <<a href=3D"mailto:contact@clashware.co=
m" class=3D"defaultMailLink">contact@clashware.com</a>><br><b>Subject:</=
b> RE: <a href=3D"http://lengthen.ai" class=3D"defaultMailLink" target=3D"_=
blank" rel=3D"noopener noreferrer" data-ik=3D"ik-secure">lengthen.ai</a> si=
te</span></p></div></div><p class=3D""> </p><p class=3D""><span style=
=3D"mso-fareast-language:EN-US">Dear Nils,</span></p><p class=3D""><span st=
yle=3D"mso-fareast-language:EN-US"> </span></p><p class=3D""><span sty=
le=3D"mso-fareast-language:EN-US">Thank you for getting back to me.</span><=
/p><p class=3D""><span style=3D"mso-fareast-language:EN-US"> </span></=
p><p class=3D""><span style=3D"mso-fareast-language:EN-US">I have attached =
one of the videos. As you can see, the quality deteriorates badly towards t=
he end, making it unusable.</span></p><p class=3D""><span style=3D"mso-fare=
ast-language:EN-US"> </span></p><p class=3D""><span style=3D"mso-farea=
st-language:EN-US">I really hope you can fix it as your product is exactly =
what I have been searching for.</span></p><p class=3D""><span style=3D"mso-=
fareast-language:EN-US"> </span></p><p class=3D""><span style=3D"mso-f=
areast-language:EN-US">I have one other request, as I never use sound in my=
work, is it possible to have the option of not generating the audio track?=
That would save processing power and money!</span></p><p class=3D""><span =
style=3D"mso-fareast-language:EN-US"> </span></p><p class=3D""><span s=
tyle=3D"mso-fareast-language:EN-US">Thank you for your help.</span></p><p c=
lass=3D""><span style=3D"mso-fareast-language:EN-US"> </span></p><p cl=
ass=3D""><span style=3D"mso-fareast-language:EN-US">Vince</span></p><p clas=
s=3D""><span style=3D"mso-fareast-language:EN-US"> </span></p><div><di=
v style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm=
0cm;font-size:pt"><p class=3D""><b><span style=3D"font-family:"Calibr=
i",sans-serif">From:</span></b><span style=3D"font-family:"Calibr=
i",sans-serif"> Clashware <<a class=3D"defaultMailLink" href=3D"mai=
lto:contact@clashware.com">contact@clashware.com</a>> <br><b>Sent:</b> 1=
8 September 2025 21:21<br><b>To:</b> <a class=3D"defaultMailLink" href=3D"m=
ailto:vince@showfile.com">vince@showfile.com</a><br><b>Subject:</b> Re: <a =
href=3D"http://lengthen.ai" class=3D"defaultMailLink" target=3D"_blank" rel=
=3D"noopener noreferrer" data-ik=3D"ik-secure">lengthen.ai</a> site</span><=
/p></div></div><p class=3D""> </p><p class=3D"">Dear Vince,</p><div><p=
class=3D""> </p></div><div><p class=3D"">Thank you a lot for the feed=
back!</p></div><div><p class=3D""> </p></div><div><p class=3D"">The ex=
tension feature has now been fixed!</p></div><div><p class=3D""> </p><=
/div><div><p class=3D"">For the quality deterioration on long videos, could=
you share with me the affected videos? e will analyze them and try to reco=
ver them with the right quality.</p></div><div><p class=3D""> </p></di=
v><div><p class=3D"">Kind Regards,</p><div><p class=3D"">Nils Delage</p></d=
iv><div><p class=3D"" style=3D"margin-bottom:12.0pt"> </p><blockquote =
style=3D"margin-top:5.0pt;margin-bottom:5.0pt"><p class=3D"" style=3D"margi=
n-bottom:12.0pt">Le 18 sept. 2025 =C3=A0 12:51, <a class=3D"defaultMailLink=
" href=3D"mailto:vince@showfile.com">vince@showfile.com</a> a =C3=A9crit&nb=
sp;:</p></blockquote></div><div class=3D"ik-toggle-quote-button"><br></div>=
<blockquote style=3D"margin-top:5.0pt;margin-bottom:5.0pt"><div><p class=3D=
""><span style=3D"font-family:"Tahoma",sans-serif">=EF=BB=BF</spa=
n></p><p class=3D"">Hello lengthen AI,</p><p class=3D""> </p><p class=
=3D"">I really like your service as it does exactly what I want however, be=
fore I spend any more money, I would like to point out a few issues that ar=
e affecting the product.</p><p class=3D""> </p><p class=3D"">I want to=
create long videos of between 1 minute 15 seconds and up to 5 minutes.</p>=
<p class=3D""> </p><p class=3D"">I have noticed that the quality of th=
e images deteriorates badly as towards the end of videos when they are over=
about 40 seconds.</p><p class=3D"">Also, you have a feature to increase th=
e length of 8 seconds test videos that always fails, I would use this featu=
re many times if it worked.</p><p class=3D""> </p><p class=3D"">Please=
let me know if you can fix these problems so that I can create more work f=
rom your site.</p><p class=3D""> </p><p class=3D""> </p><p class=
=3D"">Kind regards</p><p class=3D""> </p><p class=3D"">Vince Herbert</=
p><p class=3D""> </p><p class=3D"">+44 (0)7860 143 156</p></div></bloc=
kquote></div></div></div></blockquote></div><div style=3D"font-family: 'Hel=
vetica Neue', Helvetica, Arial, sans-serif; font-size: 14px"><br></div></bo=
dy></html>
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