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From: <admin@showfile.com>
To: "'Support'" <support@bitpanda.com>,
<vince@showfile.com>
References: <Y7GV9GZMWWP@zendesk.com> <Y7GV9GZMWWP_68c10e6994620_8015b074929f_sprut@zendesk.com>
In-Reply-To: <Y7GV9GZMWWP_68c10e6994620_8015b074929f_sprut@zendesk.com>
Subject: RE: Bitpanda Support - Ticket-ID (3169716) - XRP Storage
Date: Wed, 10 Sep 2025 10:50:19 +0100
Message-ID: <001e01dc2238$51db9410$f592bc30$@showfile.com>
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Dear Leo,
=20
Thanks for your reply but once again you have not attempted to answer my =
question.
=20
Please answer the following:
=20
=E2=80=9C I am concerned as to where Bitpanda stores my crypto currency, =
is it all stored as a large sum or is mine stared in my own address. I =
am considering transferring everything into a hardware wallet. What do =
you recommend?=E2=80=9D.
=20
=20
I look forward to hearing from you.
=20
Vince Herbert
=20
From: Team Bitpanda (Leo) (Support) <support@bitpanda.com>=20
Sent: 10 September 2025 06:37
To: vince@showfile.com
Subject: Bitpanda Support - Ticket-ID (3169716) - XRP Storage
=20
Please reply directly to this email=20
=
<https://cdn.braze.eu/appboy/communication/assets/image_assets/images/687=
7b16695156d0090404ef2/original.png?1752674661>=20
=20
Your request (3169716) has been updated. To add additional comments, =
reply to this email.
=
<https://bitpanda.zendesk.com/system/photos/21528279561884/Bitpanda_AppLo=
go_2025.png>=20
Team Bitpanda (Leo) (Bitpanda Support)=20
Sep 10, 2025, 07:36 GMT+2=20
=20
Hello Vincent,
=20
Thank you for reaching out to us with your inquiry. Security is our top =
priority at Bitpanda, and we have implemented stringent measures to =
safeguard your funds.
=20
In the unlikely event of a hacking incident, Bitpanda's security systems =
are designed to protect your assets, and any unauthorised access will be =
promptly addressed. Furthermore, we continuously update our security =
protocols to prevent and mitigate such events.
=20
If you have any further inquiries, please do not hesitate to reach out =
to us.
=20
Best regards,
Team Bitpanda (Leo)
<https://support.bitpanda.com/> https://support.bitpanda.com
=20
=20
=20
=20
=20
<https://bitpanda.zendesk.com/images/2016/default-avatar-80.png>=20
<mailto:vince@showfile.com> vince@showfile.com=20
Sep 9, 2025, 13:49 GMT+2=20
I messaged earlier but unfortunately used my other email address. I am =
concerned as to where Bitpanda stores my crypto currency, is it all =
stored as a large sum or is mine stared in my own address. I am =
considering transferring everything into a hardware wallet. What do you =
recommend?
=20
=20
Bitpanda GmbH is a company incorporated in Austria with company =
registration number FN 569240 v, and is authorised by the Austrian =
Financial Market Authority (FMA) as a crypto-asset service provider =
under Regulation (EU) 2023/1114 (MiCAR).
The regulated service provider may vary depending on your location and =
the product being offered. For more details, please see =
<https://www.bitpanda.com/en/legal/legal-notice> here.
Address: Stella-Klein-L=C3=B6w Weg 17
1020 Vienna | Austria=20
=C2=A9 2025 Bitpanda | Bitpanda GmbH | All rights reserved.
[Y7GV9G-ZMWWP]=20
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lang=3DEN-GB link=3Dblue vlink=3Dpurple =
style=3D'word-wrap:break-word'><div class=3DWordSection1><p =
class=3DMsoNormal><span style=3D'mso-fareast-language:EN-US'>Dear =
Leo,<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'mso-fareast-language:EN-US'>Thanks for =
your reply but once again you have not attempted to answer my =
question.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'mso-fareast-language:EN-US'>Please =
answer the following:<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'color:#2B2E2F'>=E2=80=9C I am concerned =
as to where Bitpanda stores my crypto currency, is it all stored as a =
large sum or is mine stared in my own address. I am considering =
transferring everything into a hardware wallet. What do you =
recommend?=E2=80=9D.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'color:#2B2E2F'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'color:#2B2E2F'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'color:#2B2E2F'>I look forward to =
hearing from you.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'color:#2B2E2F'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'color:#2B2E2F'>Vince =
Herbert</span><span =
style=3D'mso-fareast-language:EN-US'><o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm;font-size:pt'><p class=3DMsoNormal><b><span =
style=3D'font-family:"Calibri",sans-serif'>From:</span></b><span =
style=3D'font-family:"Calibri",sans-serif'> Team Bitpanda (Leo) =
(Support) <support@bitpanda.com> <br><b>Sent:</b> 10 September =
2025 06:37<br><b>To:</b> vince@showfile.com<br><b>Subject:</b> Bitpanda =
Support - Ticket-ID (3169716) - XRP =
Storage<o:p></o:p></span></p></div><p =
class=3DMsoNormal><o:p> </o:p></p><div align=3Dcenter><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
width=3D"100%" style=3D'width:100.0%;border-collapse:collapse'><tr><td =
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align=3Dcenter><table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
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style=3D'width:450.0pt;border-collapse:collapse'><tr><td =
style=3D'padding:0cm 0cm 0cm 0cm'><p class=3DMsoNormal =
style=3D'mso-line-height-alt:0pt'><span style=3D'font-size:1.0pt'>Please =
reply directly to this email <o:p></o:p></span></p><div =
align=3Dcenter><table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%;border-collapse:collapse'><tr><td valign=3Dtop =
style=3D'padding:0cm 0cm 0cm 0cm'><div align=3Dcenter><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
style=3D'border-collapse:collapse'><tr><td width=3D600 valign=3Dtop =
style=3D'width:450.0pt;padding:0cm 0cm 0cm 0cm'><div =
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style=3D'font-size:1.0pt'><img width=3D600 height=3D80 =
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style=3D'padding:0cm 0cm 0cm 0cm'><div align=3Dcenter><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
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style=3D'padding:0cm 0cm 0cm 0cm'><div align=3Dcenter><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
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style=3D'width:100.0%;border-collapse:collapse'><tr><td =
style=3D'padding:0cm 0cm 0cm 0cm'><p class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center'><img width=3D211 height=3D31 =
style=3D'width:2.2013in;height:.3263in' id=3D"_x0000_i1027" =
src=3D"cid:image002.png@01DC2240.B3413A40" alt=3D"=CD=8F =E2=80=87 =
=C2=AC =CD=8F =E2=80=87 =C2=AC =CD=8F =E2=80=87 =C2=AC =CD=8F =
=E2=80=87 =C2=AC =CD=8F =E2=80=87 =C2=AC =CD=8F =E2=80=87 =C2=AC =
=CD=8F =E2=80=87 =C2=AC =CD=8F =E2=80=87 =C2=ACAnti-phishing: =
EFFIE "><o:p></o:p></p></td></tr></table></div></div></td></tr><=
tr><td style=3D'padding:0cm 36.0pt 30.0pt =
36.0pt;word-break:break-word'><div><p class=3DMsoNormal =
style=3D'line-height:21.75pt;mso-line-height-rule:exactly'><span =
style=3D'font-size:13.5pt;font-family:Inter;color:#282828'><o:p> </o=
:p></span></p><p =
style=3D'line-height:21.75pt;mso-line-height-rule:exactly'><span =
style=3D'font-size:10.0pt;font-family:Inter;color:#444444'>Your request =
(3169716) has been updated. To add additional comments, reply to this =
email.<o:p></o:p></span></p><div style=3D'margin-top:18.75pt'><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
width=3D"100%" style=3D'width:100.0%;border-collapse:collapse'><tr><td =
width=3D"100%" style=3D'width:100.0%;border:none;border-top:dotted =
#C5C5C5 1.0pt;padding:11.25pt 0cm 11.25pt 0cm'><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
width=3D"100%" style=3D'width:100.0%;border-collapse:collapse'><tr><td =
width=3D40 valign=3Dtop style=3D'width:30.0pt;padding:0cm 11.25pt 0cm =
11.25pt'><p class=3DMsoNormal><img width=3D40 height=3D40 =
style=3D'width:.4166in;height:.4166in' id=3D"_x0000_i1026" =
src=3D"https://bitpanda.zendesk.com/system/photos/21528279561884/Bitpanda=
_AppLogo_2025.png"><o:p></o:p></p></td><td width=3D"100%" valign=3Dtop =
style=3D'width:100.0%;padding:0cm 0cm 0cm 0cm'><p =
style=3D'margin:0cm;line-height:13.5pt;mso-line-height-rule:exactly'><str=
ong><span =
style=3D'font-size:11.5pt;font-family:Inter;color:#1B1D1E'>Team Bitpanda =
(Leo)</span></strong><span =
style=3D'font-size:11.5pt;font-family:Inter;color:#1B1D1E'> (Bitpanda =
Support) <o:p></o:p></span></p><p =
style=3D'mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:11.25pt;ma=
rgin-left:0cm;line-height:18.75pt;mso-line-height-rule:exactly'><span =
style=3D'font-size:10.0pt;font-family:Inter;color:#BBBBBB'>Sep 10, 2025, =
07:36 GMT+2 <o:p></o:p></span></p><div =
style=3D'margin-top:11.25pt;margin-bottom:11.25pt'><p class=3DMsoNormal =
style=3D'line-height:16.5pt;mso-line-height-rule:exactly'><span =
style=3D'color:#2B2E2F'> <br>Hello Vincent,<br> <br>Thank you =
for reaching out to us with your inquiry. Security is our top priority =
at Bitpanda, and we have implemented stringent measures to safeguard =
your funds.<br> <br>In the unlikely event of a hacking incident, =
Bitpanda's security systems are designed to protect your assets, and any =
unauthorised access will be promptly addressed. Furthermore, we =
continuously update our security protocols to prevent and mitigate such =
events.<br> <br>If you have any further inquiries, please do not =
hesitate to reach out to us.<br> <br>Best regards,<br>Team Bitpanda =
(Leo)<br><a href=3D"https://support.bitpanda.com/"><span =
style=3D'color:#16764D'>https://support.bitpanda.com</span></a><br> =
<br> <br> <br> <o:p></o:p></span></p></div></td></tr></tab=
le></td></tr></table><p class=3DMsoNormal =
style=3D'line-height:21.75pt;mso-line-height-rule:exactly'><span =
style=3D'font-size:13.5pt;font-family:Inter;color:#282828'><o:p> </o=
:p></span></p><table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%;border-collapse:collapse'><tr><td width=3D"100%" =
style=3D'width:100.0%;border:none;border-top:dotted #C5C5C5 =
1.0pt;padding:11.25pt 0cm 11.25pt 0cm'><table class=3DMsoNormalTable =
border=3D0 cellspacing=3D0 cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%;border-collapse:collapse'><tr><td width=3D40 =
valign=3Dtop style=3D'width:30.0pt;padding:0cm 11.25pt 0cm 11.25pt'><p =
class=3DMsoNormal><img border=3D0 width=3D40 height=3D40 =
style=3D'width:.4166in;height:.4166in' id=3D"_x0000_i1025" =
src=3D"https://bitpanda.zendesk.com/images/2016/default-avatar-80.png"><o=
:p></o:p></p></td><td width=3D"100%" valign=3Dtop =
style=3D'width:100.0%;padding:0cm 0cm 0cm 0cm'><p =
style=3D'margin:0cm;line-height:13.5pt;mso-line-height-rule:exactly'><str=
ong><span style=3D'font-size:11.5pt;font-family:Inter;color:#1B1D1E'><a =
href=3D"mailto:vince@showfile.com"><span =
style=3D'font-weight:normal'>vince@showfile.com</span></a></span></strong=
><span style=3D'font-size:11.5pt;font-family:Inter;color:#1B1D1E'> =
<o:p></o:p></span></p><p =
style=3D'mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:11.25pt;ma=
rgin-left:0cm;line-height:18.75pt;mso-line-height-rule:exactly'><span =
style=3D'font-size:10.0pt;font-family:Inter;color:#BBBBBB'>Sep 9, 2025, =
13:49 GMT+2 <o:p></o:p></span></p><div =
style=3D'margin-top:11.25pt;margin-bottom:11.25pt'><p =
style=3D'mso-margin-top-alt:11.25pt;margin-right:0cm;margin-bottom:11.25p=
t;margin-left:0cm;line-height:16.5pt;mso-line-height-rule:exactly'><span =
style=3D'color:#2B2E2F'>I messaged earlier but unfortunately used my =
other email address. I am concerned as to where Bitpanda stores my =
crypto currency, is it all stored as a large sum or is mine stared in my =
own address. I am considering transferring everything into a hardware =
wallet. What do you =
recommend?<o:p></o:p></span></p></div></td></tr></table></td></tr></table=
></div><p class=3DMsoNormal =
style=3D'line-height:21.75pt;mso-line-height-rule:exactly'><span =
style=3D'font-size:13.5pt;font-family:Inter;color:#282828'><o:p> </o=
:p></span></p><div align=3Dcenter><table class=3DMsoNormalTable =
border=3D0 cellspacing=3D0 cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%;border-collapse:collapse'><tr><td =
style=3D'padding:0cm 0cm 0cm 0cm'><div><div align=3Dcenter><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
width=3D600 style=3D'width:450.0pt;border-collapse:collapse'><tr><td =
style=3D'padding:0cm 0cm 0cm 0cm'><div><div align=3Dcenter><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
width=3D"100%" =
style=3D'width:100.0%;background:white;border-collapse:collapse'><tr><td =
valign=3Dtop style=3D'padding:0cm 0cm 15.0pt 0cm'><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
style=3D'border-collapse:collapse'><tr><td width=3D600 valign=3Dtop =
style=3D'width:450.0pt;padding:0cm 0cm 0cm 0cm'><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
width=3D"100%" style=3D'width:100.0%;border-collapse:collapse'><tr><td =
style=3D'padding:0cm 12.0pt 24.0pt 12.0pt'><div align=3Dcenter><table =
class=3DMsoNormalTable border=3D1 cellspacing=3D0 cellpadding=3D0 =
width=3D568 =
style=3D'width:426.0pt;border-collapse:collapse;border:none'><tr><td =
style=3D'border:none;border-top:solid #E0E0E0 1.0pt;padding:0cm 0cm 0cm =
0cm'><p class=3DMsoNormal style=3D'line-height:0%'><span =
style=3D'font-size:1.0pt'> =
<o:p></o:p></span></p></td></tr></table></div></td></tr><tr><td =
style=3D'padding:0cm 36.0pt 24.0pt 36.0pt;word-break:break-word'><div><p =
align=3Dcenter =
style=3D'margin:0cm;text-align:center;line-height:12.75pt;mso-line-height=
-rule:exactly'><span =
style=3D'font-size:9.0pt;font-family:Inter;color:dimgray'>Bitpanda GmbH =
is a company incorporated in Austria with company registration number FN =
569240 v, and is authorised by the Austrian Financial Market Authority =
(FMA) as a crypto-asset service provider under Regulation (EU) 2023/1114 =
(MiCAR).<o:p></o:p></span></p><p align=3Dcenter =
style=3D'text-align:center;line-height:12.75pt;mso-line-height-rule:exact=
ly'><span style=3D'font-size:9.0pt;font-family:Inter;color:dimgray'>The =
regulated service provider may vary depending on your location and the =
product being offered. For more details, please see <a =
href=3D"https://www.bitpanda.com/en/legal/legal-notice" =
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