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From: "Royal Bank of Scotland" <info@notifications.rbs.co.uk>
Subject: =?utf-8?B?TXIgSGVyYmVydCwgd2XigJlyZSBzdGlsbCBoZXJlIGZvciB5bw==?=
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Date: Mon, 16 Nov 2020 11:24:01 +0100
To: <vince@showfile.com>
Reply-To: "Royal Bank of Scotland" <info@notifications.rbs.co.uk>
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How we can help you during the second wave
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Is this email not displaying correctly=3F <a href=3D"https://m.notification=
s.rbs.co.uk/r/=3Fid=3Dhc534cbd%2C85c94066%2C800478ee&p1=3D%40mfdPO7eIaRy64L=
vH9g%2BWRofkMTJcUm8Vq7fIN68EGC4%3D&s=3DLGUAc3G72gZMcEgE0TAUZ5sLNNixmIbNzPxL=
rP9Og58=3D" style=3D"color:#4C4C4C; text-decoration:underline;" target=3D"_=
blank" _type=3D"mirrorPage">View it in your browser</a>.
Your partial postcode: 9BP. Please refer to the <a href=3D"#security" style=
=3D"color:#4C4C4C; text-decoration:underline;">Security section</a> in the =
footer of this email for information about this.
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d7dbdaae910c2a.png" width=3D"600" alt=3D"Putting you first, in the second w=
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<img src=3D"https://t.notifications.natwest.com/res/rbos/eb6798d3d561ee585a=
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wave" border=3D"0" style=3D"display:block;">
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lor=3D"#FFFFFF">
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<td align=3D"center" valign=3D"top" style=3D"padding-top:30px; " class=3D"p=
ad-t-20 ">
<table border=3D"0" width=3D"600" cellpadding=3D"0" cellspacing=3D"0" class=
=3D"container" style=3D"width:600px;" bgcolor=3D"#FFFFFF">
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<td align=3D"left" style=3D"font-family:Arial, sans-serif; color:#4C4C4C; f=
ont-size:13px; line-height:18px; padding-top:10px;">
Dear Mr Herbert,<br><br>I wanted to write to you personally to let you know=
that we continue to be here for you during the pandemic. We understand tha=
t this may be the greatest challenge that many of us have faced in our life=
time. With different restrictions in place across the UK, one thing remains=
the same - our dedication to our customers. I am incredibly proud of our t=
eams who are working hard to provide you with the best possible support.
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<table border=3D"0" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0">
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lor=3D"#FFFFFF">
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<table border=3D"0" width=3D"600" cellpadding=3D"0" cellspacing=3D"0" class=
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<td style=3D"padding:0 30px 0;" class=3D"pad-lr-15 ">
<table border=3D"0" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" styl=
e=3D"" bgcolor=3D"">
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</tr>
<tr>
<td style=3D"" class=3D"">
<table border=3D"0" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0">
<tr>
<td align=3D"left" style=3D"font-family:Arial, sans-serif; color:#002D64; f=
ont-size:19px; line-height:22px; padding-top:20px; font-weight:bold;">
Giving you the support you need
</td>
</tr>
<tr>
<td align=3D"left" style=3D"font-family:Arial, sans-serif; color:#4C4C4C; f=
ont-size:13px; line-height:18px; padding-top:10px;">
If you=E2=80=99re struggling financially, we have a range of helpful measur=
es available on our <a href=3D"https://m.notifications.rbs.co.uk/r/=3Fid=3D=
hc534cbd%2C85c94066%2C800478ef&s=3DgfXnpSyJWJMN4_fbGALgGJ36b5DG2GleEVjM5bQ2=
37Q=3D" rel=3D"noopener noreferrer" target=3D"_blank" style=3D"color: #002d=
64;"><strong>Coronavirus Support hub</strong></a>. There are also a number =
of ways you can bank with us safely and conveniently.
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<td style=3D"padding-top:5px;">
<table border=3D"0" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0">
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<table border=3D"0" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" bgco=
lor=3D"#FFFFFF">
<tr>
<td align=3D"center" valign=3D"top" style=3D" " class=3D" ">
<table border=3D"0" width=3D"600" cellpadding=3D"0" cellspacing=3D"0" class=
=3D"container" style=3D"width:600px;" bgcolor=3D"#FFFFFF">
<tr>
<td style=3D"padding:0 30px 0;" class=3D"pad-lr-15 ">
<table border=3D"0" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" styl=
e=3D"" bgcolor=3D"">
<tr>
</tr>
<tr>
<td style=3D"" class=3D"">
<table border=3D"0" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0">
<tr>
<td align=3D"left" style=3D"font-family:Arial, sans-serif; color:#4C4C4C; f=
ont-size:13px; line-height:18px; padding-top:10px;">
<strong style=3D"color: #002d64;">Mobile App and Digital Banking</strong><b=
r>You can use our mobile app and Digital Banking for many of your everyday =
banking needs =E2=80=93 including messaging us on the app whenever you need=
us, 24/7. I=E2=80=99d like to thank our customers who=E2=80=99ve used=
digital and mobile banking for the first time recently, we really apprecia=
te your support.
<br><br>
<strong style=3D"color: #002d64;">Video Banking </strong><br>Through the pa=
ndemic, we have invested heavily in Video Banking and you can chat face-to-=
face wherever you are simply by using your smartphone, tablet or computer. =
For more information <a href=3D"https://m.notifications.rbs.co.uk/r/=3Fid=
=3Dhc534cbd%2C85c94066%2C800478f0&s=3DceQ4PEHKegbY6ZRFwIQHssRYbFO_seuGH6SbA=
uulxIE=3D" rel=3D"noopener noreferrer" target=3D"_blank" style=3D"color: #0=
02d64;"><strong>click here</strong></a>.
<br><br>
<strong style=3D"color: #002d64;">Calling </strong><br>If you would like to=
call, you might find it reassuring that we=E2=80=99ve recently introduced =
Voice ID. This means even stronger security on your account. It authenticat=
es you simply using your voice, so no need for a password. As soon as you s=
tart talking to one of our team, Voice ID confirms if it=E2=80=99s really y=
ou.
<br><br>
<strong style=3D"color: #002d64;">Dedicated Support</strong><br>We still ha=
ve our dedicated telephone lines to support our NHS customers (24/7) and th=
ose aged over 70 or in extended isolation (8am =E2=80=93 8pm, 7 days a week=
) who might need help with digital or mobile banking or accessing their mon=
ey. I=E2=80=99m pleased to say we=E2=80=99re now able to extend these to so=
cial care workers and customers aged over 60. Please visit our <a href=3D"h=
ttps://m.notifications.rbs.co.uk/r/=3Fid=3Dhc534cbd%2C85c94066%2C800478f1&s=
=3Dkck0Or54w78bdL3Y4BrTguH5uTu1puEbaD1AWoodzL4=3D" _label=3D"coronavirussup=
porthub" target=3D"_blank" style=3D"color: #002d64;"><strong>Coronavirus Su=
pport hub</strong></a> for more information.
<br><br>
<strong style=3D"color: #002d64;">Branches</strong><br>Our branches remain =
open to serve you. From 5th November the majority of our branches in Englan=
d will be open from 10am =E2=80=93 3pm. For all our latest branch hours, pl=
ease check <a href=3D"https://m.notifications.rbs.co.uk/r/=3Fid=3Dhc534cbd%=
2C85c94066%2C800478f2&s=3Dhni2W6H0eVjrHHUCxnTSk_3XMfl-YMR04hVov7vzCHE=3D" r=
el=3D"noopener noreferrer" target=3D"_blank" style=3D"color: #002d64;"><str=
ong>our website</strong></a> before you visit.
</td>
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<td style=3D"padding-top:5px;">
<table border=3D"0" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0">
</table>
</td>
</tr>
</table>
</td>
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</table>
</td>
</tr>
</table>
<table border=3D"0" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" bgco=
lor=3D"#FFFFFF">
<tr>
<td align=3D"center" valign=3D"top" style=3D" " class=3D" ">
<table border=3D"0" width=3D"600" cellpadding=3D"0" cellspacing=3D"0" class=
=3D"container" style=3D"width:600px;" bgcolor=3D"#FFFFFF">
<tr>
<td style=3D"padding:0 30px 0;" class=3D"pad-lr-15 ">
<table border=3D"0" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" styl=
e=3D"" bgcolor=3D"">
<tr>
</tr>
<tr>
<td style=3D"" class=3D"">
<table border=3D"0" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0">
<tr>
<td align=3D"left" style=3D"font-family:Arial, sans-serif; color:#002D64; f=
ont-size:19px; line-height:22px; padding-top:20px; font-weight:bold;">
Helping you bank safely
</td>
</tr>
<tr>
<td align=3D"left" style=3D"font-family:Arial, sans-serif; color:#4C4C4C; f=
ont-size:13px; line-height:18px; padding-top:10px;">
We know this can be a busy time of year for shopping and things may not be =
as straightforward as normal. So, we=E2=80=99ve included more information b=
elow on the different ways you can pay, as well as ways to keep safe from s=
cammers who may try to trick you at this time of year.<br><br>This remains =
a really tough time for so many of our customers and their families and I w=
ant to reassure you that we're doing everything we can to support you in th=
e challenges you face each day. <br><br>Please continue to stay safe a=
nd as mentioned, please visit our <a href=3D"https://m.notifications.rbs.co=
.uk/r/=3Fid=3Dhc534cbd%2C85c94066%2C800478f3&s=3DwCG7GYcWyE3VCuEGqWVYl1yj5b=
Ah4StBdXGVJRsPfBI=3D" rel=3D"noopener noreferrer" target=3D"_blank" style=
=3D"color: #002d64;"><strong>Coronavirus Support hub</strong></a> for up-to=
-date information. <br><br>Follow us on <a href=3D"https://m.notifications.=
rbs.co.uk/r/=3Fid=3Dhc534cbd%2C85c94066%2C800478f4&s=3D8LE9o_-YLULVfEqItaLM=
3-dUDPI7A57-9VQ-okwEFso=3D" rel=3D"noopener noreferrer" target=3D"_blank" s=
tyle=3D"color: #002d64;"><strong>Facebook</strong></a> or <a href=3D"https:=
//m.notifications.rbs.co.uk/r/=3Fid=3Dhc534cbd%2C85c94066%2C800478f5&s=3DJl=
U8Xi6phKtlZ5dFu4SA5Mk0njd75xMnBkZZllp_Ce0=3D" rel=3D"noopener noreferrer" t=
arget=3D"_blank" style=3D"color: #002d64;"><strong>Twitter</strong></a>.<br=
><br><br>Yours sincerely,<br><br>David Lindberg<br><b>CEO, Retail Banking</=
b>
</td>
</tr>
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e=3D"" bgcolor=3D"">
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<img src=3D"https://t.notifications.natwest.com/res/rbos/ff90fa36e0295cd133=
3718eafc556008.png" width=3D"540" alt=3D"" border=3D"0" style=3D"display:bl=
ock; width:540px;">
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lock;">
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ont-size:19px; line-height:22px; padding-top:20px; font-weight:bold;">
Easy ways to make payments
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ont-size:13px; line-height:18px; padding-top:10px;">
<strong style=3D"color: #95077d;">Online payments</strong><br>Your card is =
a safe and easy way to pay when you=E2=80=99re shopping online. Rememb=
er, always do your research on the website or seller. If a deal seems too g=
ood to be true, I=E2=80=99m afraid to say it probably is =E2=80=93 and=
could well be a scam.<br><br><strong style=3D"color: #95077d;">Contactless=
</strong><br>If you=E2=80=99re able to get out and about and your shop is s=
till open, contactless is a touch-free, easy way to pay when spending up to=
=C2=A345.<br><br><strong style=3D"color: #95077d;">Pay with your phone</st=
rong><br>You can also use selected smartphones with Apple Pay or Google Pay=
<sup>TM</sup>. Just add your card to your phone, which only <a href=3D"http=
s://m.notifications.rbs.co.uk/r/=3Fid=3Dhc534cbd%2C85c94066%2C800478f6&s=3D=
IPCNyexnrmtDwVQFZwIo2FLGSKV6LZpx5o9Z6nVBEvU=3D" rel=3D"noopener noreferrer"=
target=3D"_blank" style=3D"color: #95077d;"><strong>takes minutes to set u=
p</strong></a>. There=E2=80=99s no =C2=A345 limit either, although some ret=
ailer limits may apply.<br><br><strong style=3D"color: #95077d;">Mobile app=
</strong><br>Our Royal Bank of Scotland app lets you check your transaction=
s and keep track of your spending. You can even set payment controls and lo=
ck your debit or credit card if you=E2=80=99ve misplaced it (and unlock it =
again when you find it).
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lor=3D"#FFFFFF">
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<table border=3D"0" width=3D"600" cellpadding=3D"0" cellspacing=3D"0" class=
=3D"container" style=3D"width:600px;" bgcolor=3D"#FFFFFF">
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Important Information
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<td align=3D"left" style=3D"font-family:Arial, sans-serif; color:#4C4C4C; f=
ont-size:11px; line-height:14px; padding-top: 20px; font-weight:normal;" cl=
ass=3D"pad-t-15">
Telephone Banking, Digital Banking and mobile app available to customers ag=
ed 11+ with a Royal Bank of Scotland account. App available on compatible i=
OS and Android devices with a UK or international mobile number from specif=
ic countries.
<br>
<br>
For Video Banking, you require a device that has a camera or webcam, and co=
nnection to the internet. Video Banking may be recorded. Appointments are a=
vailable between 8am =E2=80=93 8pm Monday to Friday and 9am =E2=80=93 3pm S=
aturdays.
<br>
<br>
Voice ID is available to Telephone Banking customers aged 18 and over.
<br><br>
Apple Pay available on selected Apple devices. Retailer limits may apply. G=
oogle Pay=E2=84=A2 is a trademark of Google LLC. Google Pay=E2=84=A2 availa=
ble on selected Android devices. Retailer limits may apply.
<br><br>
Functionality to lock your credit card is available to Mastercard customers=
only.
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lor=3D"#FFFFFF">
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<td align=3D"center" valign=3D"top" style=3D"padding-top:30px; padding-bott=
om:30px;" class=3D"pad-t-20 pad-b-20">
<table border=3D"0" width=3D"600" cellpadding=3D"0" cellspacing=3D"0" class=
=3D"container" style=3D"width:600px;" bgcolor=3D"">
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<td style=3D"padding:0 30px ;" class=3D"pad-lr-15 ">
<table border=3D"0" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" styl=
e=3D"border:1px solid #002D64; border-collapse:separate;" bgcolor=3D"#FFFFF=
F">
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<td align=3D"left" valign=3D"middle" class=3D"hide-mobile" style=3D"">
<img src=3D"https://t.notifications.natwest.com/res/rbos/9ac207c0f415c857eb=
43a70432e406b5.png" width=3D"538" alt=3D"Important. Keeping you safe." bord=
er=3D"0" style=3D"display:block; width:538px;">
</td>
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<td align=3D"left" valign=3D"middle" class=3D"show-mobile-td" style=3D"disp=
lay:none; ">
<img src=3D"https://t.notifications.natwest.com/res/rbos/30d62dc525ae54cdea=
e91153262e1986.png" width=3D"100%" alt=3D"Important. Keeping you safe." bor=
der=3D"0" style=3D"display:block;">
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<td style=3D"padding:0 30px 15px;" class=3D"pad-lr-15 pad-b-15">
<table border=3D"0" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0">
<tr>
<td align=3D"left" style=3D"font-family:Arial, sans-serif; color:#4C4C4C; f=
ont-size:13px; line-height:18px; padding-top:10px;">
<strong style=3D"color: #002d64;">Purchase scams</strong><br>If you=E2=80=
=99re offered something at a very cheap price, and a deal is =E2=80=98too g=
ood to be true=E2=80=99, it most likely is. Don=E2=80=99t rush into payment=
s or transfer money directly when buying goods, as this is likely to be a s=
cam.<br><br><strong style=3D"color: #002d64;">Impersonation scams</strong><=
br>Scammers are clever. They=E2=80=99ll send emails and text messages that =
look genuine, pretending to be from organisations you know and trust, but t=
hey=E2=80=99re fake. It=E2=80=99s vital that you <strong>never</strong> cli=
ck on links or download any attachments until you are certain it=E2=80=99s =
genuine. Scammers then use this information to contact you and pretend=
to be the bank. Make sure you know who you=E2=80=99re really talking to.<b=
r><br>We=E2=80=99ll never ask you for card reader codes, PINs or passwords =
or to move money. Please don=E2=80=99t do this as it=E2=80=99s a scam. For =
more information <a href=3D"https://m.notifications.rbs.co.uk/r/=3Fid=3Dhc5=
34cbd%2C85c94066%2C800478f7&s=3DgtWg3k6ey11B4bZQOQtRDVESyKSQuvK8ORpuE2lXx6U=
=3D" rel=3D"noopener noreferrer" target=3D"_blank" style=3D"color: #002d64;=
"><strong>visit our website</strong></a>.
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=3D"container" style=3D"width:600px;">
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<td style=3D"padding-top:30px;" class=3D"pad-t-20">
<table border=3D"0" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" styl=
e=3D"">
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ont-size:13px; line-height:18px;">
<span style=3D"font-weight:bold;">About this email</span>
<br><br>This email is confidential and intended for the addressee only. Ple=
ase delete if that is not you.
<br><br>This is a message designed to keep you informed of important inform=
ation associated with your account.
<br><br>Please do not reply to this email as the address is not monitored. =
Visit our <a href=3D"https://m.notifications.rbs.co.uk/r/=3Fid=3Dhc534cbd%2=
C85c94066%2C800478f8&s=3DR3Lmxdicy5T4PAxoezHd9NsbGDiUmA_a_x56XBfVOUk=3D" st=
yle=3D"color:#4C4C4C; text-decoration:underline;" target=3D"_blank">Support=
Centre</a> if you have any queries and we=E2=80=99ll be happy to help.
<br><br><br><a name=3D"security"></a><span style=3D"font-weight:bold;">Imp=
ortant security information</span>
<br><br>To help you identify our email and as an extra security measure the=
second half of your postcode is shown at the top. If you have not provided=
us with this information or your personal details have changed please cont=
act us to update your details.
<br><br>Royal Bank of Scotland will <strong>NEVER</strong> ask for your ful=
l PIN or Password when identifying you on the phone or online, and will <st=
rong>NEVER</strong> ask for Card Reader codes on the phone, by email or tex=
t message. Fraudsters may claim to be the bank, police or other companies y=
ou trust to try and access security information. If you receive a call or e=
mail from Royal Bank of Scotland that you are suspicious about, cease the c=
all immediately, or forward the email to <a href=3D"mailto:phishing@rbs.co.=
uk" target=3D"blank" style=3D"color:#4C4C4C; text-decoration:underline;">ph=
ishing@rbs.co.uk</a>.
Visit <a href=3D"https://m.notifications.rbs.co.uk/r/=3Fid=3Dhc534cbd%2C85c=
94066%2C800478f9&s=3DjMQ5KHhfA35NAIWdvTGRtAXGzcKoMswzyAVvc6Lk4oc=3D" target=
=3D"blank" style=3D"color:#4C4C4C; text-decoration:underline;">rbs.co.uk/se=
curity</a> for more information and advice.
<br><br><span style=3D"font-weight:bold;">The Royal Bank of Scotland plc. R=
egistered in Scotland No SC083026. Registered Office: 36 St. Andrew Square,=
Edinburgh EH2 2YB. Financial Services Firm Reference Number 114724.</span>
<br><br><span style=3D"font-weight:bold;">Authorised by the Prudential Regu=
lation Authority and regulated by the Financial Conduct Authority and the P=
rudential Regulation Authority.</span>
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