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Date: Wed, 11 Aug 2021 01:02:17 +0000
From: Syrp <support@syrp.zendesk.com>
Reply-To: Syrp <support+id111029@syrp.zendesk.com>
To: Vince <vince@showfile.com>
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Subject: Request #111029: How was your experience with Syrp Support?
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##- Please type your reply above this line -##
Hi Vince =
Let us know how you feel about Syrp customer service. Simply click eithe=
r link below:
How would you rate the support you received?
You can copy the following URL into your browser to rate:
https://support.syrp.co.nz/requests/111029/satisfaction/new/rBRbJ9R2jR9=
ATnrEgNf9i7EdE?locale=3D1
Thanks! We appreciate you taking the time to give us your feedback.
Here's a reminder about your conversation with us:
----------------------------------------------
Alex Beraru, Aug 11, 2021, 11:10 GMT+12
Hey Vince,
Okay thank you for the follow up. I hope you have a smooth experience fro=
m now on.
Cheers,
Alex
Syrp Product Support
www.syrp.co
----------------------------------------------
Alex Beraru, Jul 29, 2021, 17:16 GMT+12
Hey Vince,
Hmmm very strange, it seems to work just fine on my end. Can you please u=
ninstall and reinstall the SYPR app on your phone and also share with the=
all of the parameters of your movement?
Cheers,
Alex
Syrp Product Support
www.syrp.co
----------------------------------------------
Alex Beraru, Jul 26, 2021, 16:23 GMT+12
Hey Vince,
Can I ask if you have increased your REC time adequately to compensate fo=
r the extra rotation?
Nothing has been changed in our firmware for the last few months for this=
won't be a firmware issue.
Cheers,
Alex
Syrp Product Support
www.syrp.co
--------------------------------
This email is a service from Syrp.
[6LX86D-ZZOG]=
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<p dir=3D"ltr">Hi Vince </p><p dir=3D"ltr">Let us know how you feel a=
bout Syrp customer service. Simply click either link below:</p><p dir=3D=
"ltr"></p><h3 style=3D"font-size: 1.1em; margin-top: 25px;">How would you=
rate the support you received?</h3><p dir=3D"ltr"> <a href=3D"https://s=
upport.syrp.co.nz/requests/111029/satisfaction/new/rBRbJ9R2jR9ATnrEgNf9i7=
EdE?locale=3D1&intention=3D16" style=3D"font-size: 1em; font-family: =
Arial, Helvetica, sans-serif; color: #1f73b7">Good, I'm satisfied</a></p>=
<p style=3D"margin-bottom: 30px;" dir=3D"ltr"> <a href=3D"https://suppor=
t.syrp.co.nz/requests/111029/satisfaction/new/rBRbJ9R2jR9ATnrEgNf9i7EdE?l=
ocale=3D1&intention=3D4" style=3D"font-size: 1em; font-family: Arial,=
Helvetica, sans-serif; color: #1f73b7">Bad, I'm unsatisfied</a></p><p di=
r=3D"ltr">Thanks! We appreciate you taking the time to give us your feedb=
ack.</p><p dir=3D"ltr">Here's a reminder about your conversation with us:=
</p><p dir=3D"ltr"></p><div style=3D"margin-top: 25px" data-version=3D"2"=
><table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" r=
ole=3D"presentation"> <tbody><tr> <td width=3D"100%" style=3D"padding=
: 15px 0; border-top: 1px dotted #c5c5c5;"> <table width=3D"100%" ce=
llpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"table-layout:fixe=
d;" role=3D"presentation"> <tbody><tr> <td va=
lign=3D"top" style=3D"padding: 0 15px 0 15px; width: 40px;"> =
<img width=3D"40" height=3D"40" alt=3D"" style=3D"height: auto; line-hei=
ght: 100%; outline: none; text-decoration: none; -webkit-border-radius: 5=
px; -moz-border-radius: 5px; border-radius: 5px;" src=3D"https://syrp.zen=
desk.com/system/photos/360017363016/Annotation_2020-04-03_144505.jpg" /> =
</td> <td width=3D"100%" style=3D"padding: =
0; margin: 0;" valign=3D"top"> <p style=3D"font-family:'Lucida=
Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; f=
ont-size: 15px; line-height: 18px; margin-bottom: 0; margin-top: 0; paddi=
ng: 0; color:#1b1d1e;" dir=3D"ltr"> =
<strong>Alex Beraru</strong> (Syrp) =
</p> <p st=
yle=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Ve=
rdana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-botto=
m: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr"> =
Aug 11, 2021, 11:10 GMT+12 </p> =
<div class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f;=
font-family: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, =
sans-serif; font-size: 14px; line-height: 22px; margin: 15px 0">Hey Vince=
,<br /><br />Okay thank you for the follow up. I hope you have a smooth e=
xperience from now on.=C2=A0<br /><div class=3D"signature"><p dir=3D"ltr"=
style=3D"color: #2b2e2f; font-family: 'Lucida Sans Unicode', 'Lucida Gra=
nde', 'Tahoma', Verdana, sans-serif; font-size: 14px; line-height: 22px; =
margin: 15px 0">Cheers,</p><p dir=3D"ltr" style=3D"color: #2b2e2f; font-f=
amily: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-se=
rif; font-size: 14px; line-height: 22px; margin: 15px 0">Alex</p><p dir=3D=
"ltr" style=3D"color: #2b2e2f; font-family: 'Lucida Sans Unicode', 'Lucid=
a Grande', 'Tahoma', Verdana, sans-serif; font-size: 14px; line-height: 2=
2px; margin: 15px 0">Syrp Product Support<br /><a href=3D"http://www.syrp=
.co" rel=3D"noreferrer">www.syrp.co</a></p></div></div><p dir=3D"ltr"> =
</p></td> </tr> </tbody></tabl=
e> </td> </tr></tbody></table><p dir=3D"ltr"></p><table width=3D"100%=
" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"presentation">=
<tbody><tr> <td width=3D"100%" style=3D"padding: 15px 0; border-top:=
1px dotted #c5c5c5;"> <table width=3D"100%" cellpadding=3D"0" cells=
pacing=3D"0" border=3D"0" style=3D"table-layout:fixed;" role=3D"presentat=
ion"> <tbody><tr> <td valign=3D"top" style=3D=
"padding: 0 15px 0 15px; width: 40px;"> <img width=3D"40" he=
ight=3D"40" alt=3D"" style=3D"height: auto; line-height: 100%; outline: n=
one; text-decoration: none; -webkit-border-radius: 5px; -moz-border-radiu=
s: 5px; border-radius: 5px;" src=3D"https://syrp.zendesk.com/system/photo=
s/360017363016/Annotation_2020-04-03_144505.jpg" /> </td> =
<td width=3D"100%" style=3D"padding: 0; margin: 0;" valign=
=3D"top"> <p style=3D"font-family:'Lucida Grande','Lucida Sans=
Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 15px; line-=
height: 18px; margin-bottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;=
" dir=3D"ltr"> =
<strong>Alex Beraru</strong> (Syrp) =
</p> <p style=3D"font-family:'L=
ucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-ser=
if; font-size: 13px; line-height: 25px; margin-bottom: 15px; margin-top: =
0; padding: 0; color:#bbbbbb;" dir=3D"ltr"> Jul 29, 2021, 17=
:16 GMT+12 </p> <div class=3D=
"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; font-family: 'Lucida S=
ans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-serif; font-size: =
14px; line-height: 22px; margin: 15px 0">Hey Vince,<br /><br />Hmmm very =
strange, it seems to work just fine on my end. Can you please uninstall a=
nd reinstall the SYPR app on your phone and also share with the all of th=
e parameters of your movement?<br /><br /><br /><div class=3D"signature">=
<p dir=3D"ltr" style=3D"color: #2b2e2f; font-family: 'Lucida Sans Unicode=
', 'Lucida Grande', 'Tahoma', Verdana, sans-serif; font-size: 14px; line-=
height: 22px; margin: 15px 0">Cheers,</p><p dir=3D"ltr" style=3D"color: #=
2b2e2f; font-family: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Ve=
rdana, sans-serif; font-size: 14px; line-height: 22px; margin: 15px 0">Al=
ex</p><p dir=3D"ltr" style=3D"color: #2b2e2f; font-family: 'Lucida Sans U=
nicode', 'Lucida Grande', 'Tahoma', Verdana, sans-serif; font-size: 14px;=
line-height: 22px; margin: 15px 0">Syrp Product Support<br /><a href=3D"=
http://www.syrp.co" rel=3D"noreferrer">www.syrp.co</a></p></div></div><p =
dir=3D"ltr"> </p></td> </tr> =
</tbody></table> </td> </tr></tbody></table><p dir=3D"ltr"></p><tabl=
e width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D=
"presentation"> <tbody><tr> <td width=3D"100%" style=3D"padding: 15px=
0; border-top: 1px dotted #c5c5c5;"> <table width=3D"100%" cellpadd=
ing=3D"0" cellspacing=3D"0" border=3D"0" style=3D"table-layout:fixed;" ro=
le=3D"presentation"> <tbody><tr> <td valign=3D=
"top" style=3D"padding: 0 15px 0 15px; width: 40px;"> <img w=
idth=3D"40" height=3D"40" alt=3D"" style=3D"height: auto; line-height: 10=
0%; outline: none; text-decoration: none; -webkit-border-radius: 5px; -mo=
z-border-radius: 5px; border-radius: 5px;" src=3D"https://syrp.zendesk.co=
m/system/photos/360017363016/Annotation_2020-04-03_144505.jpg" /> =
</td> <td width=3D"100%" style=3D"padding: 0; marg=
in: 0;" valign=3D"top"> <p style=3D"font-family:'Lucida Grande=
','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-siz=
e: 15px; line-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0; =
color:#1b1d1e;" dir=3D"ltr"> =
<strong>Alex Beraru</strong> (Syrp) =
</p> <p style=3D"=
font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,T=
ahoma,sans-serif; font-size: 13px; line-height: 25px; margin-bottom: 15px=
; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr"> Ju=
l 26, 2021, 16:23 GMT+12 </p> =
<div class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; font-f=
amily: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-se=
rif; font-size: 14px; line-height: 22px; margin: 15px 0">Hey Vince,<br />=
<br />Can I ask if you have increased your REC time adequately to compens=
ate for the extra rotation?<br /><br />Nothing has been changed in our fi=
rmware for the last few months for this won't be a firmware issue.<br /><=
br /><br /><div class=3D"signature"><p dir=3D"ltr" style=3D"color: #2b2e2=
f; font-family: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana=
, sans-serif; font-size: 14px; line-height: 22px; margin: 15px 0">Cheers,=
</p><p dir=3D"ltr" style=3D"color: #2b2e2f; font-family: 'Lucida Sans Uni=
code', 'Lucida Grande', 'Tahoma', Verdana, sans-serif; font-size: 14px; l=
ine-height: 22px; margin: 15px 0">Alex</p><p dir=3D"ltr" style=3D"color: =
#2b2e2f; font-family: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', V=
erdana, sans-serif; font-size: 14px; line-height: 22px; margin: 15px 0">S=
yrp Product Support<br /><a href=3D"http://www.syrp.co" rel=3D"noreferrer=
">www.syrp.co</a></p></div></div><p dir=3D"ltr"> =
</p></td> </tr> </tbody></table> </td> </tr></tb=
ody></table></div>
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