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From: "Royal Bank of Scotland" <info@notifications.rbs.co.uk>
Date: Tue, 24 Mar 2020 18:21:21 +0100
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To: <vince@showfile.com>
Reply-To: "Royal Bank of Scotland" <info@notifications.rbs.co.uk>
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An important update
Is this email not displaying correctly? http://t.notifications.natwest.com/r/?id=t6f8b2dd6,3f420acf,3f420ad6&p1=%401C7ySFdiXnBEP8mBlyn52gulbFYNaHBxGc7YV1Sd1nM%3D View it in your browser . Your partial postcode: 9BP. Please refer to the #security Security section in the footer of this email for information about this.
http://t.notifications.natwest.com/r/?id=t6f8b2dd6,3f420acf,3f420ad7 http://t.notifications.natwest.com/r/?id=t6f8b2dd6,3f420acf,3f420ad8
Dear Vincent,
As the coronavirus outbreak continues, we all face the difficult challenge of responding to the impact it is having on our lives. We are here to support you through these uncertain times.
We have a range of possible options in place to help support you if you're experiencing financial difficulties as a result of the outbreak. For more guidance and our latest updates please http://t.notifications.natwest.com/r/?id=t6f8b2dd6,3f420acf,3f420ad9 click here .
You can use our mobile app for many of your everyday banking needs, including messaging us 24/7. You can also use our online, video or telephone banking services* without having to leave your home.
Our colleagues in branches and contact centres are working incredibly hard in difficult circumstances. Where possible, please use the app or bank online because our telephone lines and branches are busier than usual and longer waiting times are unavoidable. Our colleagues will do their best to help you but please do only call or visit us if it’s absolutely essential, this will allow us to focus on those customers who need us most at this time. If you do need to visit a branch, please remember to practise safe social distancing.
We know that scammers may take advantage of this situation, so please be extra careful and alert to suspicious phone calls, texts or emails about coronavirus from anyone claiming to be from the bank or other trusted organisations. We’ll never ask you for your full PIN, password, card reader codes or to move money from your account.
We’re here to help you and, as the situation continues to develop, will update our website with any changes.
Yours sincerely,
Les Matheson
CEO, Personal Banking
*App available to customers with compatible iOS and Android devices and a UK or international mobile number in specific countries.
Online banking (Digital Banking) available to customers aged 11+ with a Royal Bank of Scotland account.
Video Banking is available between 9am – 8pm Monday to Friday and 9am – 3pm Saturdays. Video Banking may be recorded.
You can use telephone banking once you have registered for online banking and vice versa. Please note that calls may be recorded for training and monitoring purposes. The cost of your call will depend on what phone line you’re using.
About this email
This email is confidential and intended for the addressee only. Please delete if that is not you.
This is a message designed to keep you informed of important information associated with your account.
Please do not reply to this email as the address is not monitored. Visit our http://t.notifications.natwest.com/r/?id=t6f8b2dd6,3f420acf,3f420ada Support Centre if you have any queries and we’ll be happy to help.
Important security information
To help you identify our email and as an extra security measure the second half of your postcode is shown at the top. If you have not provided us with this information or your personal details have changed please contact us to update your details.
Royal Bank of Scotland will NEVER ask for your full Security Number or Password when identifying you on the phone or online, and will NEVER ask for Card Reader codes on the phone, by email or text message. Fraudsters may claim to be the bank, police or other companies you trust to try and access security information. If you receive a call or email from Royal Bank of Scotland that you are suspicious about, cease the call immediately, or forward the email to mailto:phishing@rbs.co.uk phishing@rbs.co.uk . Visit http://t.notifications.natwest.com/r/?id=t6f8b2dd6,3f420acf,3f420adb rbs.co.uk/security for more information and advice.
The Royal Bank of Scotland plc. Registered in Scotland No. SC083026. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB. Financial Services Firm Reference Number 114724.
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
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An important update
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Is this email not displaying correctly=
=3F <a href=3D"http://t.notifications.natwest.com/r/=3Fid=3Dh6f8b2dd6,3f420=
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your browser</a>. Your partial postcode: 9BP. Please refer to the <a href=
=3D"#security" style=3D"color:#4C4C4C; text-decoration:underline;">Security=
section</a> in the footer of this email for information about this.
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<td align=3D"left" style=3D"fon=
t-family:Arial, sans-serif; color:#4C4C4C; font-size:13px; line-height:18px=
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Dear Vincent,
</td>
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<td style=3D"" class=3D" pad-b-15">
<table border=3D"0" width=3D"100%" cell=
padding=3D"0" cellspacing=3D"0">
<tr>
<td align=3D"left" style=3D"fon=
t-family:Arial, sans-serif; color:#4C4C4C; font-size:13px; line-height:18px=
; padding-top:10px;">
As the coronavirus outbreak=
continues, we all face the difficult challenge of responding to the impact=
it is having on our lives. We are here to support you through these uncert=
ain times.
</td>
</tr>
<tr>
<td align=3D"left" style=3D"fon=
t-family:Arial, sans-serif; color:#4C4C4C; font-size:13px; line-height:18px=
; padding-top:10px;">
We have a range of possible o=
ptions in place to help support you if you're experiencing financial diffic=
ulties as a result of the outbreak. For more guidance and our latest updat=
es please <a href=3D"http://t.notifications.natwest.com/r/=3Fid=3Dh6f8b2dd6=
,3f420acf,3f420ad3" style=3D"color:#4C4C4C; text-decoration:underline;" tar=
get=3D"_blank">click here</a>.
</td>
</tr>
<tr>
<td align=3D"left" style=3D"font-family:Ari=
al, sans-serif; color:#4C4C4C; font-size:13px; line-height:18px; padding-to=
p:10px;">
You can use our mobile app for many of =
your everyday banking needs, including messaging us 24/7. You can also use =
our online, video or telephone banking services* without having to leave yo=
ur home.
</td>
</tr>
<tr>
<td align=3D"left" style=3D"font-family:Ari=
al, sans-serif; color:#4C4C4C; font-size:13px; line-height:18px; padding-to=
p:10px;">
Our colleagues in branches and contact c=
entres are working incredibly hard in difficult circumstances. Where possib=
le, please use the app or bank online because our telephone lines and branc=
hes are busier than usual and longer waiting times are unavoidable. Our col=
leagues will do their best to help you but please do only call or visit us =
if it=E2=80=99s absolutely essential, this will allow us to focus on those =
customers who need us most at this time. If you do need to visit a branch, =
please remember to practise safe social distancing.
</td>
</tr>
<tr>
<td align=3D"left" style=3D"font-family:Ari=
al, sans-serif; color:#4C4C4C; font-size:13px; line-height:18px; padding-to=
p:10px;">
We know that scammers may take advantage=
of this situation, so please be extra careful and alert to suspicious phon=
e calls, texts or emails about coronavirus from anyone claiming to be from =
the bank or other trusted organisations. We=E2=80=99ll <strong>never</stron=
g> ask you for your full PIN, password, card reader codes or to move money =
from your account.
</td>
</tr>
<tr>
<td align=3D"left" style=3D"font-family:Ari=
al, sans-serif; color:#4C4C4C; font-size:13px; line-height:18px; padding-to=
p:10px;">
We=E2=80=99re here to help you and, as t=
he situation continues to develop, will update our website with any changes=
.
</td>
</tr>
<tr>
<td align=3D"left" style=3D"font-family:Ari=
al, sans-serif; color:#4C4C4C; font-size:13px; line-height:18px; padding-to=
p:10px;">
<br>Yours sincerely,
</td>
</tr>
<tr>
<td align=3D"left" style=3D"font-family:Ari=
al, sans-serif; color:#4C4C4C; font-size:13px; line-height:18px; padding-to=
p:10px;">
Les Matheson
</td>
</tr>
<tr>
<td align=3D"left" style=3D"font-family:Ari=
al, sans-serif; color:#4C4C4C; font-size:13px; line-height:18px; padding-to=
p:10px;">
CEO, Personal Banking
</td>
</tr>
=
</table>
</td>
</tr>
</table>
</td>
</tr>
</table>
<!--Text block end-->
<!--Text Dis block start-->
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<table border=3D"0" width=3D"600" cellpadding=3D"0" cellspacing=
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<tr>
<td style=3D"padding:0 30px;" class=3D"pad-lr-15">
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<td align=3D"left" style=3D"font-family:Ari=
al, sans-serif; color:#4C4C4C; font-size:10px; line-height:18px; padding-to=
p:10px;">
*App available to customers with compat=
ible iOS and Android devices and a UK or international mobile number in spe=
cific countries.
</td>
</tr>
<tr>
<td align=3D"left" style=3D"font-family:Ari=
al, sans-serif; color:#4C4C4C; font-size:10px; line-height:18px; padding-to=
p:10px;">
Online banking (Digital Banking) availab=
le to customers aged 11+ with a Royal Bank of Scotland account.
</td>
</tr>
<tr>
<td align=3D"left" style=3D"font-family:Ari=
al, sans-serif; color:#4C4C4C; font-size:10px; line-height:18px; padding-to=
p:10px;">
Video Banking is available between 9am =
=E2=80=93 8pm Monday to Friday and 9am =E2=80=93 3pm Saturdays. Video Banki=
ng may be recorded.
</td>
</tr>
<tr>
<td align=3D"left" style=3D"font-family:Ari=
al, sans-serif; color:#4C4C4C; font-size:10px; line-height:18px; padding-to=
p:10px;">
You can use telephone banking once you h=
ave registered for online banking and vice versa. Please note that calls ma=
y be recorded for training and monitoring purposes. The cost of your call w=
ill depend on what phone line you=E2=80=99re using.
</td>
</tr>
=
</table>
</td>
</tr>
</table>
</td>
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