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To: <admin@showfile.com>
References: <R5DYY4VLVG@zendesk.com> <R5DYY4VLVG_5ffbb525bae09_5df005b41372d3_sprut@zendesk.com> <R5DYY4VLVG_5fecbefa91e41_49bea5b428190c2_sprut@zendesk.com> <000001d6e534$42cadee0$c8609ca0$@showfile.com> <000801d6e804$d9ab6550$8d022ff0$@showfile.com> <R5DYY4VLVG_5ffce6cf1919d_5cf325b41337ce_sprut@zendesk.com> <000501d77959$46e3bf60$d4ab3e20$@showfile.com>
In-Reply-To: <000501d77959$46e3bf60$d4ab3e20$@showfile.com>
Subject: RE: Request #109471: How was your experience with Syrp Support?
Date: Wed, 21 Jul 2021 11:06:59 +0100
Message-ID: <001101d77e18$264c52d0$72e4f870$@showfile.com>
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Sorry guys, I need an answer quickly.
I need to do 2 full 360 degree rotations. There was a workaround that has
now stopped working, my app crashes at 144 degrees.
Is there any way that you can let me have the previous to last version of
the app?
My time in running out and I need to do this fast.
Vince
From: admin@showfile.com <admin@showfile.com>
Sent: 15 July 2021 10:11
To: 'Support' <support@syrp.co.nz>
Subject: RE: Request #109471: How was your experience with Syrp Support?
Hi Alex,
This work around seems to have stopped working, I need to rotate through 360
degrees twice but I can only get the rotation angle up to 144 degrees.
I need to film today so I’m in a bit of trouble.
I know there has been a software update, is this the cause?
Vince
From: Support <support@syrp.co.nz <mailto:support@syrp.co.nz> >
Sent: 12 January 2021 00:01
To: Vince <vince@showfile.com <mailto:vince@showfile.com> >
Subject: Request #109471: How was your experience with Syrp Support?
##- Please type your reply above this line -##
Hi Vince
Let us know how you feel about Syrp customer service. Simply click either
link below:
How would you rate the support you received?
<https://support.syrp.co.nz/requests/109471/satisfaction/new/xgM4Yrly4vzSUZx4CEhPq71yW?locale=1&intention=16>
Good, I'm satisfied
<https://support.syrp.co.nz/requests/109471/satisfaction/new/xgM4Yrly4vzSUZx4CEhPq71yW?locale=1&intention=4>
Bad, I'm unsatisfied
Thanks! We appreciate you taking the time to give us your feedback.
Here's a reminder about your conversation with us:
<https://syrp.zendesk.com/system/photos/3600/1736/3016/Annotation_2020-04-03_144505.jpg>
Alex Beraru (Syrp)
Jan 12, 2021, 11:44 GMT+13
Hey there,
Glad I could help :)
Alex
Syrp Product Support
www.syrp.co <http://www.syrp.co>
<https://syrp.zendesk.com/system/photos/3600/1736/3016/Annotation_2020-04-03_144505.jpg>
Alex Beraru (Syrp)
Jan 11, 2021, 15:17 GMT+13
Hey Vince,
Bellow is a link to a video demonstrating a workaround to achieving this.
https://support.syrp.co.nz/hc/en-us/articles/360001466616--Achieve-more-than-360deg-using-Genie-Mini-II-
Cheers,
Alex
Syrp Product Support
www.syrp.co <http://www.syrp.co>
<https://secure.gravatar.com/avatar/7c95c53ebafa850b4c4eb33ab431d8d9?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.png&r=g>
Vince
Dec 31, 2020, 6:55 GMT+13
Hi Syrp, I have just bought a Genie Mini 2 for a project where the video
camera needs to rotate by 720 degrees, that is, 2 complete circles. It needs
to be achieved in one continuous movement. It is important that it is a
smooth single shot. I am disappointed to see that there is no setting for
this in the app although I believe that the Mini 2 is perfectly capable of
this sequence. Can you please advise? Is there a hack I can make? I believe
that a previous version of the software had a manual mode. This is quite
urgent so I would appreciate your help.
Vince Herbert
Head of Lighting and Video Production.
Royal Shakespeare Company
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vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'>Sorry guys, I need an answer =
quickly.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'mso-fareast-language:EN-US'>I need to =
do 2 full 360 degree rotations. There was a workaround that has now =
stopped working, my app crashes at 144 degrees.<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'mso-fareast-language:EN-US'>Is there =
any way that you can let me have the previous to last version of the =
app?<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'mso-fareast-language:EN-US'>My time in =
running out and I need to do this fast.<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'>Vince<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><di=
v style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3DMsoNormal><b><span =
lang=3DEN-US>From:</span></b><span lang=3DEN-US> admin@showfile.com =
<admin@showfile.com> <br><b>Sent:</b> 15 July 2021 =
10:11<br><b>To:</b> 'Support' =
<support@syrp.co.nz><br><b>Subject:</b> RE: Request #109471: How =
was your experience with Syrp =
Support?<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'>Hi Alex,<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'mso-fareast-language:EN-US'>This work =
around seems to have stopped working, I need to rotate through 360 =
degrees twice but I can only get the rotation angle up to 144 =
degrees.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'>I need to film today so I=E2=80=99m =
in a bit of trouble.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'>I know there has been a software =
update, is this the cause?<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'>Vince<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><di=
v style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3DMsoNormal><b><span =
lang=3DEN-US>From:</span></b><span lang=3DEN-US> Support <<a =
href=3D"mailto:support@syrp.co.nz">support@syrp.co.nz</a>> =
<br><b>Sent:</b> 12 January 2021 00:01<br><b>To:</b> Vince <<a =
href=3D"mailto:vince@showfile.com">vince@showfile.com</a>><br><b>Subje=
ct:</b> Request #109471: How was your experience with Syrp =
Support?<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p> </o:p></p><div><div><p class=3DMsoNormal =
style=3D'line-height:13.5pt'><span lang=3DEN-US =
style=3D'font-size:9.0pt;font-family:"Verdana",sans-serif;color:#B5B5B5'>=
##- Please type your reply above this line =
-##<o:p></o:p></span></p></div><p style=3D'line-height:13.5pt'><span =
lang=3DEN-US =
style=3D'font-size:9.0pt;font-family:"Verdana",sans-serif;color:#444444'>=
Hi Vince <o:p></o:p></span></p><p style=3D'line-height:13.5pt'><span =
lang=3DEN-US =
style=3D'font-size:9.0pt;font-family:"Verdana",sans-serif;color:#444444'>=
Let us know how you feel about Syrp customer service. Simply click =
either link below:<o:p></o:p></span></p><h3 =
style=3D'margin-top:18.75pt;line-height:13.5pt'><span lang=3DEN-US =
style=3D'font-size:10.0pt;font-family:"Verdana",sans-serif;color:#444444'=
>How would you rate the support you received?<o:p></o:p></span></h3><p =
style=3D'line-height:13.5pt'><span lang=3DEN-US =
style=3D'font-size:9.0pt;font-family:"Verdana",sans-serif;color:#444444'>=
<a =
href=3D"https://support.syrp.co.nz/requests/109471/satisfaction/new/xgM4Y=
rly4vzSUZx4CEhPq71yW?locale=3D1&intention=3D16"><span =
style=3D'font-family:"Arial",sans-serif;color:#1F73B7'>Good, I'm =
satisfied</span></a><o:p></o:p></span></p><p =
style=3D'margin-bottom:22.5pt;line-height:13.5pt'><span lang=3DEN-US =
style=3D'font-size:9.0pt;font-family:"Verdana",sans-serif;color:#444444'>=
<a =
href=3D"https://support.syrp.co.nz/requests/109471/satisfaction/new/xgM4Y=
rly4vzSUZx4CEhPq71yW?locale=3D1&intention=3D4"><span =
style=3D'font-family:"Arial",sans-serif;color:#1F73B7'>Bad, I'm =
unsatisfied</span></a><o:p></o:p></span></p><p =
style=3D'line-height:13.5pt'><span lang=3DEN-US =
style=3D'font-size:9.0pt;font-family:"Verdana",sans-serif;color:#444444'>=
Thanks! We appreciate you taking the time to give us your =
feedback.<o:p></o:p></span></p><p style=3D'line-height:13.5pt'><span =
lang=3DEN-US =
style=3D'font-size:9.0pt;font-family:"Verdana",sans-serif;color:#444444'>=
Here's a reminder about your conversation with =
us:<o:p></o:p></span></p><div style=3D'margin-top:18.75pt'><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
width=3D"100%" style=3D'width:100.0%;border-collapse:collapse'><tr><td =
width=3D"100%" style=3D'width:100.0%;border:none;border-top:dotted =
#C5C5C5 1.0pt;padding:11.25pt 0cm 11.25pt 0cm'><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
width=3D"100%" style=3D'width:100.0%;border-collapse:collapse'><tr><td =
width=3D40 valign=3Dtop style=3D'width:30.0pt;padding:0cm 11.25pt 0cm =
11.25pt'><p class=3DMsoNormal><img border=3D0 width=3D40 height=3D40 =
style=3D'width:.4166in;height:.4166in' id=3D"_x0000_i1027" =
src=3D"https://syrp.zendesk.com/system/photos/3600/1736/3016/Annotation_2=
020-04-03_144505.jpg"><o:p></o:p></p></td><td width=3D"100%" =
valign=3Dtop style=3D'width:100.0%;padding:0cm 0cm 0cm 0cm'><p =
style=3D'margin:0cm;line-height:13.5pt'><strong><span =
style=3D'font-size:11.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#1B1D1E'>Alex Beraru</span></strong><span =
style=3D'font-size:11.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#1B1D1E'> (Syrp) <o:p></o:p></span></p><p =
style=3D'mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:11.25pt;ma=
rgin-left:0cm;line-height:18.75pt'><span =
style=3D'font-size:10.0pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#BBBBBB'>Jan 12, 2021, 11:44 GMT+13 =
<o:p></o:p></span></p><div =
style=3D'margin-top:11.25pt;margin-bottom:11.25pt'><p class=3DMsoNormal =
style=3D'line-height:16.5pt'><span =
style=3D'font-size:10.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#2B2E2F'>Hey there,<br><br>Glad I could help =
:)<br><br>Alex <o:p></o:p></span></p><div><p =
style=3D'mso-margin-top-alt:11.25pt;margin-right:0cm;margin-bottom:11.25p=
t;margin-left:0cm;line-height:16.5pt'><span =
style=3D'font-size:10.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#2B2E2F'>Syrp Product =
Support<o:p></o:p></span></p><p =
style=3D'mso-margin-top-alt:11.25pt;margin-right:0cm;margin-bottom:11.25p=
t;margin-left:0cm;line-height:16.5pt'><span =
style=3D'font-size:10.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#2B2E2F'><a =
href=3D"http://www.syrp.co">www.syrp.co</a><o:p></o:p></span></p></div></=
div></td></tr></table></td></tr></table><p class=3DMsoNormal =
style=3D'line-height:13.5pt'><span lang=3DEN-US =
style=3D'font-size:9.0pt;font-family:"Verdana",sans-serif;color:#444444'>=
<o:p> </o:p></span></p><table class=3DMsoNormalTable border=3D0 =
cellspacing=3D0 cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%;border-collapse:collapse'><tr><td width=3D"100%" =
style=3D'width:100.0%;border:none;border-top:dotted #C5C5C5 =
1.0pt;padding:11.25pt 0cm 11.25pt 0cm'><table class=3DMsoNormalTable =
border=3D0 cellspacing=3D0 cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%;border-collapse:collapse'><tr><td width=3D40 =
valign=3Dtop style=3D'width:30.0pt;padding:0cm 11.25pt 0cm 11.25pt'><p =
class=3DMsoNormal><img border=3D0 width=3D40 height=3D40 =
style=3D'width:.4166in;height:.4166in' id=3D"_x0000_i1026" =
src=3D"https://syrp.zendesk.com/system/photos/3600/1736/3016/Annotation_2=
020-04-03_144505.jpg"><o:p></o:p></p></td><td width=3D"100%" =
valign=3Dtop style=3D'width:100.0%;padding:0cm 0cm 0cm 0cm'><p =
style=3D'margin:0cm;line-height:13.5pt'><strong><span =
style=3D'font-size:11.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#1B1D1E'>Alex Beraru</span></strong><span =
style=3D'font-size:11.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#1B1D1E'> (Syrp) <o:p></o:p></span></p><p =
style=3D'mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:11.25pt;ma=
rgin-left:0cm;line-height:18.75pt'><span =
style=3D'font-size:10.0pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#BBBBBB'>Jan 11, 2021, 15:17 GMT+13 =
<o:p></o:p></span></p><div =
style=3D'margin-top:11.25pt;margin-bottom:11.25pt'><p class=3DMsoNormal =
style=3D'margin-bottom:12.0pt;line-height:16.5pt'><span =
style=3D'font-size:10.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#2B2E2F'>Hey Vince, <br><br>Bellow is a =
link to a video demonstrating a workaround to achieving =
this. <br><br><a =
href=3D"https://support.syrp.co.nz/hc/en-us/articles/360001466616--Achiev=
e-more-than-360deg-using-Genie-Mini-II-">https://support.syrp.co.nz/hc/en=
-us/articles/360001466616--Achieve-more-than-360deg-using-Genie-Mini-II-<=
/a><br><br>Cheers,<br><br>Alex <br><br><br><br><br><br><o:p></o:p></=
span></p><div><p =
style=3D'mso-margin-top-alt:11.25pt;margin-right:0cm;margin-bottom:11.25p=
t;margin-left:0cm;line-height:16.5pt'><span =
style=3D'font-size:10.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#2B2E2F'>Syrp Product =
Support<o:p></o:p></span></p><p =
style=3D'mso-margin-top-alt:11.25pt;margin-right:0cm;margin-bottom:11.25p=
t;margin-left:0cm;line-height:16.5pt'><span =
style=3D'font-size:10.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#2B2E2F'><a =
href=3D"http://www.syrp.co">www.syrp.co</a><o:p></o:p></span></p></div></=
div></td></tr></table></td></tr></table><p class=3DMsoNormal =
style=3D'line-height:13.5pt'><span lang=3DEN-US =
style=3D'font-size:9.0pt;font-family:"Verdana",sans-serif;color:#444444'>=
<o:p> </o:p></span></p><table class=3DMsoNormalTable border=3D0 =
cellspacing=3D0 cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%;border-collapse:collapse'><tr><td width=3D"100%" =
style=3D'width:100.0%;border:none;border-top:dotted #C5C5C5 =
1.0pt;padding:11.25pt 0cm 11.25pt 0cm'><table class=3DMsoNormalTable =
border=3D0 cellspacing=3D0 cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%;border-collapse:collapse'><tr><td width=3D40 =
valign=3Dtop style=3D'width:30.0pt;padding:0cm 11.25pt 0cm 11.25pt'><p =
class=3DMsoNormal><img border=3D0 width=3D40 height=3D40 =
style=3D'width:.4166in;height:.4166in' id=3D"_x0000_i1025" =
src=3D"https://secure.gravatar.com/avatar/7c95c53ebafa850b4c4eb33ab431d8d=
9?size=3D40&default=3Dhttps%3A%2F%2Fassets.zendesk.com%2Fimages%2F201=
6%2Fdefault-avatar-80.png&r=3Dg"><o:p></o:p></p></td><td =
width=3D"100%" valign=3Dtop style=3D'width:100.0%;padding:0cm 0cm 0cm =
0cm'><p style=3D'margin:0cm;line-height:13.5pt'><strong><span =
style=3D'font-size:11.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#1B1D1E'>Vince</span></strong><span =
style=3D'font-size:11.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#1B1D1E'> <o:p></o:p></span></p><p =
style=3D'mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:11.25pt;ma=
rgin-left:0cm;line-height:18.75pt'><span =
style=3D'font-size:10.0pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#BBBBBB'>Dec 31, 2020, 6:55 GMT+13 =
<o:p></o:p></span></p><div =
style=3D'margin-top:11.25pt;margin-bottom:11.25pt'><p =
style=3D'mso-margin-top-alt:11.25pt;margin-right:0cm;margin-bottom:11.25p=
t;margin-left:0cm;line-height:16.5pt'><span =
style=3D'font-size:10.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#2B2E2F'>Hi Syrp, I have just bought a Genie =
Mini 2 for a project where the video camera needs to rotate by 720 =
degrees, that is, 2 complete circles. It needs to be achieved in one =
continuous movement. It is important that it is a smooth single shot. I =
am disappointed to see that there is no setting for this in the app =
although I believe that the Mini 2 is perfectly capable of this =
sequence. Can you please advise? Is there a hack I can make? I believe =
that a previous version of the software had a manual mode. This is quite =
urgent so I would appreciate your help.<o:p></o:p></span></p><p =
style=3D'mso-margin-top-alt:11.25pt;margin-right:0cm;margin-bottom:11.25p=
t;margin-left:0cm;line-height:16.5pt'><span =
style=3D'font-size:10.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#2B2E2F'>Vince Herbert<br>Head of Lighting and =
Video Production.<br>Royal Shakespeare =
Company<o:p></o:p></span></p></div></td></tr></table></td></tr></table></=
div></div><div style=3D'border:none;border-top:solid #EEEEEE =
1.0pt;padding:8.0pt 0cm 0cm =
0cm;margin-top:7.5pt;margin-bottom:10.5pt'><p class=3DMsoNormal =
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style=3D'font-size:9.0pt;font-family:"Verdana",sans-serif;color:#AAAAAA'>=
This email is a service from Syrp. Delivered by <a =
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style=3D'color:black'>Zendesk</span></a> <o:p></o:p></span></p></div><p =
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