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From: "Royal Bank of Scotland Surveys" <CustomerVoice@insights.rbs.co.uk>
To: ADMIN@SHOWFILE.COM
Reply-To: CustomerVoice@insights.rbs.co.uk
Date: 4 Oct 2024 17:05:24 +0200
Subject: We welcome your feedback
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<p align="right"><span style="font-size: 14px;"></span><br />
</p>
<p><br />
<br />
Thank you for choosing Royal Bank of Scotland as your business bank.<br />
</p>
<p style="display:block;">We’re dedicated to making our customer experience the best it can be. We would appreciate your feedback on your recent experience with us which will only take a couple of minutes.<br />
</p>
<p style="display:block;">We will combine your feedback with our customer records to better understand how to improve the service we provide. Please be assured that we will never use your feedback to sell or market anything to you.<br />
</p>
<p style="display:block;">Please begin by answering the question below.<br />
</p>
<p style="display:none;"><br />
</p>
<p style="display:none;"><br />
</p>
<p style="display:none;"><br />
</p>
<p style="display:none;"><br />
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<p style="color: #646068">Please give your answer on a scale where ‘0’ means ‘not at all likely’ and ‘10’ means ‘extremely likely’.</p>
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likely</td>
<td aria-hidden="true" role="presentation"> </td>
<td align="right" aria-hidden="true" colspan="5" role="presentation" style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; vertical-align: bottom; text-align: right; padding-bottom: 10px; color: #333333;" valign="bottom">Extremely<br />
likely</td>
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<td aria-hidden="true" role="presentation" style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; vertical-align: bottom; text-align: center; padding-bottom: 10px; color: #333333;">0</td>
<td aria-hidden="true" role="presentation" style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; vertical-align: bottom; text-align: center; padding-bottom: 10px; color: #333333;">1</td>
<td aria-hidden="true" role="presentation" style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; vertical-align: bottom; text-align: center; padding-bottom: 10px; color: #333333;">2</td>
<td aria-hidden="true" role="presentation" style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; vertical-align: bottom; text-align: center; padding-bottom: 10px; color: #333333;">3</td>
<td aria-hidden="true" role="presentation" style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; vertical-align: bottom; text-align: center; padding-bottom: 10px; color: #333333;">4</td>
<td aria-hidden="true" role="presentation" style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; vertical-align: bottom; text-align: center; padding-bottom: 10px; color: #333333;">5</td>
<td aria-hidden="true" role="presentation" style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; vertical-align: bottom; text-align: center; padding-bottom: 10px; color: #333333;">6</td>
<td aria-hidden="true" role="presentation" style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; vertical-align: bottom; text-align: center; padding-bottom: 10px; color: #333333;">7</td>
<td aria-hidden="true" role="presentation" style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; vertical-align: bottom; text-align: center; padding-bottom: 10px; color: #333333;">8</td>
<td aria-hidden="true" role="presentation" style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; vertical-align: bottom; text-align: center; padding-bottom: 10px; color: #333333;">9</td>
<td aria-hidden="true" role="presentation" style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; vertical-align: bottom; text-align: center; padding-bottom: 10px; color: #333333;">10</td>
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<tr role="presentation">
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<p style="display:block;">Thank you in advance for helping us to make your experience better in the future.</p>
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<p style="color: rgb(51, 51, 51)">James Holian<br />
<span style="font-size: 13px; color: #646068">Managing Director, Business Banking</span></p>
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<p class="footer" style="padding-bottom: 4px"><strong style="color:#333333;;">About this email</strong></p>
<p style="padding: 4px 0px">This email is confidential and intended for the addressee only. Please delete if that is not you.</p>
<p style="padding: 4px 0px">This is a service message designed to give you the opportunity to provide us with your feedback on the products and services you hold with us. If you no longer wish to receive this type of message by email <a alt="Link opens in a new browser window" href="https://insights.rbs.co.uk/cgi-bin/qwebcorporate.dll?idx=8B34QX&AUKEY=A7596CF&EMAIL=ADMIN@SHOWFILE.COM&SID=TPHUDM&BRAND=Royal Bank of Scotland" style="font-family: Arial, Helvetica, sans-serif; color: #5e10b1; text-decoration: underline; font-weight: normal;" target="_blank"><font color="#5e10b1">click here</font></a>. You will continue to receive important information about your account.</p>
<p style="padding: 4px 0px; margin-bottom:20px">Please do not reply to this email as the address is not monitored. Visit our <a alt="Link opens in a new browser window" href="https://www.business.rbs.co.uk/business/support-centre.html" style="font-family: Arial, Helvetica, sans-serif; color: #5e10b1; text-decoration: underline; font-weight: normal;" target="_blank"><font color="#5e10b1">Support Centre</font></a> if you have any queries and we'll be happy to help.</p>
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<p style="padding: 4px 0px">To see our full updated privacy notice visit our <a alt="Link opens in a new browser window" href="https://personal.rbs.co.uk/personal/privacy-policy.html" style="font-family: Arial, Helvetica, sans-serif; color: #5e10b1; text-decoration: underline; font-weight: normal;" target="_blank"><font color="#5e10b1">privacy hub</font></a>.</p>
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<p class="footer" style="padding: 4px 0px">The Royal Bank of Scotland plc. Registered in Scotland No. SC083026. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB. Financial Services Firm Reference Number 114724.</p>
<p style="padding: 4px 0px">Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.</p>
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<p style="padding: 4px 0px">To help you identify our email and as an extra security measure the second half of your postcode is shown at the top. If you have not provided us with this information or your personal details have changed please contact us to update your details.</p>
<p style="padding: 4px 0px">Royal Bank of Scotland will NEVER ask for your full PIN or password when identifying you on the phone or online, and will NEVER ask for Card Reader codes on the phone or when logging in.</p>
<p style="padding: 4px 0px">Fraudsters may claim to be the bank, police or other companies you trust to try and access security information. If you receive a call or email from Royal Bank of Scotland that you are suspicious about, cease the call immediately, or forward the email to <a alt="Link opens in a new browser window" href="mailto:phishing@rbs.co.uk" style="font-family: Arial, Helvetica, sans-serif; color: #5e10b1; text-decoration: underline; font-weight: normal;"><font color="#5e10b1">phishing@rbs.co.uk</font></a>. Visit <a href="https://www.business.rbs.co.uk/business/security.html" style="font-family: Arial, Helvetica, sans-serif; color: #5e10b1; text-decoration: underline; font-weight: normal;" target="_blank"><font color="#5e10b1">rbs.co.uk/security</font></a> for more information and advice.</p>
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