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Date: Thu, 14 Oct 2021 17:49:54 +0000
Reply-To: Vladimir from Async Art <vladimir.mikulic@async-art.intercom-mail.com>
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Subject: Re: Hi, I transferred some money into my wallet about 9 hours ago but, ...
Message-ID: <9de44980-5088fe0a-1634233793-4502@async-art.intercom-mail-300.com>
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From: "Vladimir from Async Art" <vladimir.mikulic@async-art.intercom-mail.com>
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Hello Enzo, =0D=0A =0D=0A Thank you for providing the URL of the transactio=
n. =0D=0A The Ramp seems to be waiting for confirmation from your bank. =0D=
=0A =0D=0A Depending on your bank, your account may appear as charged. =0D=
=0A However, the process doesn't always happen instantly. =0D=0A In other w=
ords, funds for that transaction may be reserved =0D=0A for Ramp and will b=
e transferred at a later time. =0D=0A =0D=0A The process may take a few hou=
rs up to a few business days =0D=0A depending on how your bank operates. Th=
ere is no reason for worry :) =0D=0A =0D=0A Feel free to get in touch if it=
doesn't show up within a few business days. =0D=0A =0D=0A Best, =0D=0A Vla=
dimir=0D=0A=0D=0A> On Thu, Oct 14, 2021 at 05:44 PM, "enzo@showfile.com" <e=
nzo@showfile.com> wrote: =0D=0A>=0D=0A> Are you still there=3F=0D=0A>=0D=0A=
>> On Thu, Oct 14, 2021 at 05:33 PM, "enzo@showfile.com" <enzo@showfile.com=
> wrote: =0D=0A>>=0D=0A>> 0xeC39C45701B1f33868942797AE68233dC45f1f10=0D=0A>=
>=0D=0A>>> On Thu, Oct 14, 2021 at 05:32 PM, "enzo@showfile.com" <enzo@show=
file.com> wrote: =0D=0A>>>=0D=0A>>> https://transactions.ramp.network/#/det=
ails/sqwobdefoh4425t=3Fsecret=3Dguhk5nnx425eoxt8=0D=0A>>>=0D=0A>>>> On Thu,=
Oct 14, 2021 at 05:29 PM, "Sharthan Simoons" <sharthan.simoons@async-art.i=
ntercom-mail.com> wrote: =0D=0A>>>>=0D=0A>>>> Hi, could you please provide =
the Etherscan transaction URL or your wallet address and I will have a look=
=3F It should show up instantly after leaving your account. =EF=BB=BF =EF=
=BB=BFSincerely =EF=BB=BFSharthan=0D=0A>>>>=0D=0A>>>>> On Thu, Oct 14, 2021=
at 05:29 PM, "Operator" <operator@async-art.intercom-mail.com> wrote: =0D=
=0A>>>>>=0D=0A>>>>> [Article: "I got my acceptance email, what do I do now=
=3F"]=0D=0A>>>>>=0D=0A>>>>> [Article: "How do I setup an account on Async=
=3F"]=0D=0A>>>>>=0D=0A>>>>> [Article: "Login Methods and Troubleshooting"]=
=0D=0A>>>>>=0D=0A>>>>> More in the Help Center=0D=0A>>>>>=0D=0A>>>>>> On Th=
u, Oct 14, 2021 at 05:29 PM, "Operator" <operator@async-art.intercom-mail.c=
om> wrote: =0D=0A>>>>>>=0D=0A>>>>>> In the meantime, these articles might h=
elp:=0D=0A>>>>>>=0D=0A>>>>>>> On Thu, Oct 14, 2021 at 05:29 PM, "Operator" =
<operator@async-art.intercom-mail.com> wrote: =0D=0A>>>>>>>=0D=0A>>>>>>> Yo=
u=E2=80=99ll get replies here and in your email: =E2=9C=89=EF=B8=8F enzo@sh=
owfile.com=0D=0A>>>>>>>=0D=0A>>>>>>> Our usual reply time =F0=9F=95=92 1 da=
y=0D=0A>>>>>>>=0D=0A>>>>>>>> On Thu, Oct 14, 2021 at 05:27 PM, "enzo@showfi=
le.com" <enzo@showfile.com> wrote: =0D=0A>>>>>>>>=0D=0A>>>>>>>> Hi, I trans=
ferred some money into my wallet about 9 hours ago but, even though it's le=
ft my account, it still hasn't appeared on your site, has something gone wr=
ong=3F Enzo=0D=0A>>>>>>>>
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/RgRjSvLCPVcIaW50ZXJjb21CCmFowm1oYWFyqG1SEWVuem9Ac2hvd2ZpbGUuY29tWAQAA_HO" =
alt=3D""/></div>=0D=0A=0D=0A=0D=0A <table cellspacing=3D"0" border=3D"0" c=
ellpadding=3D"0" align=3D"center" bgcolor=3D"transparent" class=3D"main" st=
yle=3D"border-collapse: separate; border-spacing: 0; font-family: Helvetica=
, Arial, sans-serif; letter-spacing: 0; table-layout: fixed; width: 100%">=
=0D=0A <tr>=0D=0A <td class=3D"content-td" style=3D"color: #222; font=
-family: Helvetica, Arial, sans-serif; line-height: 20px; padding: 0">=0D=
=0A =0D=0A <div style=3D"margin-top: 0; padding-top: 0">=0D=0A<p cl=
ass=3D"no-margin" style=3D"margin: 0; min-height: 15px">Hello Enzo,</p>=0D=
=0A<p class=3D"no-margin" style=3D"margin: 0; min-height: 15px"></p>=0D=0A<=
p class=3D"no-margin" style=3D"margin: 0; min-height: 15px">Thank you for p=
roviding the URL of the transaction.</p>=0D=0A<p class=3D"no-margin" style=
=3D"margin: 0; min-height: 15px">The Ramp seems to be waiting for confirmat=
ion from your bank.</p>=0D=0A<p class=3D"no-margin" style=3D"margin: 0; min=
-height: 15px"></p>=0D=0A<p class=3D"no-margin" style=3D"margin: 0; min-hei=
ght: 15px">Depending on your bank, your account may appear as charged.</p>=
=0D=0A<p class=3D"no-margin" style=3D"margin: 0; min-height: 15px">However,=
the process doesn't always happen instantly.</p>=0D=0A<p class=3D"no-margi=
n" style=3D"margin: 0; min-height: 15px">In other words, funds for that tra=
nsaction may be reserved</p>=0D=0A<p class=3D"no-margin" style=3D"margin: 0=
; min-height: 15px">for Ramp and will be transferred at a later time.</p>=
=0D=0A<p class=3D"no-margin" style=3D"margin: 0; min-height: 15px"></p>=0D=
=0A<p class=3D"no-margin" style=3D"margin: 0; min-height: 15px">The process=
may take a few hours up to a few business days</p>=0D=0A<p class=3D"no-mar=
gin" style=3D"margin: 0; min-height: 15px">depending on how your bank opera=
tes. There is no reason for worry :)</p>=0D=0A<p class=3D"no-margin" style=
=3D"margin: 0; min-height: 15px"></p>=0D=0A<p class=3D"no-margin" style=3D"=
margin: 0; min-height: 15px">Feel free to get in touch if it doesn't show u=
p within a few business days.</p>=0D=0A<p class=3D"no-margin" style=3D"marg=
in: 0; min-height: 15px"></p>=0D=0A<p class=3D"no-margin" style=3D"margin: =
0; min-height: 15px">Best,</p>=0D=0A<p class=3D"no-margin" style=3D"margin:=
0; min-height: 15px">Vladimir</p>=0D=0A</div>=0D=0A </td>=0D=0A</tr>=0D=
=0A <tr>=0D=0A <td class=3D"content-td" style=3D"color: #222; font-fami=
ly: Helvetica, Arial, sans-serif; line-height: 20px; padding: 0">=0D=0A =
<a class=3D"reply-in-messenger-button" href=3D"https://async-art.intercom=
-mail.com/ntfy/QEMP7VXWksQYEpntqRHZCpaEGFumDtkN" style=3D"background-color:=
#286efa; border: none; border-radius: 20px; color: white; display: inline-=
block; font-size: 12px; margin: 5px 0 14px; outline: none !important; paddi=
ng: 6px 25px; text-decoration: none">Reply in our Messenger</a>=0D=0A =
<p class=3D"reply-in-messenger-message" style=3D"color: #8c8c8c; font-size:=
12px; margin: 0">You may need to sign in to Async Art again.</p>=0D=0A =
<p class=3D"reply-in-messenger-message" style=3D"color: #8c8c8c; font-siz=
e: 12px; margin: 0">You can also reply directly to this email.</p>=0D=0A =
</td>=0D=0A </tr>=0D=0A <tr>=0D=0A <td style=3D"font-family: Helv=
etica, Arial, sans-serif; padding: 0">=0D=0A <div class=3D"admin_pro=
file">=0D=0A <table cellspacing=3D"0" border=3D"0" cellpadding=3D"0" bgcol=
or=3D"transparent" style=3D"border: none; border-collapse: separate; border=
-spacing: 0; margin: 0; table-layout: fixed">=0D=0A <tr height=3D"24"></=
tr>=0D=0A <tr>=0D=0A <td class=3D"align_middle" valign=3D"middle" a=
lign=3D"left" style=3D"border: none; font-family: Helvetica, Arial, sans-se=
rif; padding: 0; vertical-align: middle !important">=0D=0A <strong c=
lass=3D"name" style=3D"color: #000">Vladimir</strong> <span class=3D"dark_t=
ext" style=3D"color: #222">from Async Art</span>=0D=0A </td>=0D=0A =
</tr>=0D=0A </table>=0D=0A</div>=0D=0A=0D=0A </td>=0D=0A </tr>=0D=
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amily: Helvetica, Arial, sans-serif; padding: 0">=0D=0A <hr class=3D=
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height: 1px; margin: 0">=0D=0A </td>=0D=0A </tr>=0D=0A <tr>=0D=
=0A <td style=3D"font-family: Helvetica, Arial, sans-serif; padding: 0=
">=0D=0A <!-- Footer -->=0D=0A <table width=3D"100%" align=3D=
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asized_text powered_by_badge" style=3D"color: #8c8c8c; font-family: Helveti=
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owered by <a class=3D"powered_by_link" href=3D"https://www.intercom.com/int=
ercom-link=3Fcompany=3DAsync+Art&solution=3Dcustomer-support" style=3D"bord=
er: none; color: #8c8c8c; font-weight: bold; outline: none !important; text=
-decoration: none"><strong>Intercom</strong></a>=0D=0A </td>=
=0D=0A </tr>=0D=0A </table>=0D=0A </td>=0D=0A </t=
r>=0D=0A <tr height=3D"35"></tr>=0D=0A=0D=0A<tr>=0D=0A <td class=3D"conte=
nt-td" style=3D"color: #222; font-family: Helvetica, Arial, sans-serif; lin=
e-height: 20px; padding: 0">=0D=0A <div class=3D"history" style=3D"col=
or: #500050; margin-top: 0; padding-top: 0">=0D=0A <div class=3D"h=
istory_reply">=0D=0A On Thu, Oct 14, 2021 at 05:44 PM, "enzo@sho=
wfile.com" <enzo@showfile.com> wrote: <br>=0D=0A <blockquo=
te class=3D"history_content" style=3D"border-left-color: #ccc; border-left-=
style: solid; border-left-width: 1px; font-style: normal; margin: 0 0 0 .8e=
x; padding: 1px 0 10px 1ex">=0D=0A <div><p style=3D"margin: =
0 0 15px">Are you still there=3F</p></div>=0D=0A <div class=3D"his=
tory_reply" style=3D"margin-bottom: 0">=0D=0A On Thu, Oct 14, 20=
21 at 05:32 PM, "enzo@showfile.com" <enzo@showfile.com> wrote: <br>=
=0D=0A <blockquote class=3D"history_content" style=3D"border-lef=
t-color: #ccc; border-left-style: solid; border-left-width: 1px; font-style=
: normal; margin: 0 0 0 .8ex; padding: 1px 0 10px 1ex">=0D=0A =
<div><p style=3D"margin: 0 0 15px"><a href=3D"https://transactions.ramp.n=
etwork/#/details/sqwobdefoh4425t=3Fsecret=3Dguhk5nnx425eoxt8" target=3D"_bl=
ank" style=3D"border: none; color: #8C8C8C; outline: none !important; text-=
decoration: underline">https://transactions.ramp.network/#/details/sqwobdef=
oh4425t=3Fsecret=3Dguhk5nnx425eoxt8</a></p></div>=0D=0A <div=
><p style=3D"margin: 0 0 15px">0xeC39C45701B1f33868942797AE68233dC45f1f10</=
p></div>=0D=0A <div class=3D"history_reply" style=3D"margin-bottom=
: 0">=0D=0A On Thu, Oct 14, 2021 at 05:29 PM, "Sharthan Simoons"=
<sharthan.simoons@async-art.intercom-mail.com> wrote: <br>=0D=0A =
<blockquote class=3D"history_content" style=3D"border-left-color: #=
ccc; border-left-style: solid; border-left-width: 1px; font-style: normal; =
margin: 0 0 0 .8ex; padding: 1px 0 10px 1ex">=0D=0A <div><p =
class=3D"no-margin" style=3D"margin: 0; min-height: 15px">Hi, could you ple=
ase provide the Etherscan transaction URL or your wallet address and I will=
have a look=3F It should show up instantly after leaving your account. <br=
>=EF=BB=BF<br>=EF=BB=BFSincerely <br>=EF=BB=BFSharthan </p></div>=0D=0A =
<div class=3D"history_reply" style=3D"margin-bottom: 0">=0D=0A =
On Thu, Oct 14, 2021 at 05:29 PM, "Operator" <operator@async-art.in=
tercom-mail.com> wrote: <br>=0D=0A <blockquote class=3D"histo=
ry_content" style=3D"border-left-color: #ccc; border-left-style: solid; bor=
der-left-width: 1px; font-style: normal; margin: 0 0 0 .8ex; padding: 1px 0=
10px 1ex">=0D=0A <div>=0D=0A<p style=3D"margin: 0 0 15px">Y=
ou=E2=80=99ll get replies here and in your email:<br>=E2=9C=89=EF=B8=8F <b>=
enzo@showfile.com</b></p>=0D=0A<p style=3D"margin: 0 0 15px">Our usual repl=
y time<br>=F0=9F=95=92 <b>1 day</b></p>=0D=0A</div>=0D=0A <d=
iv><p style=3D"margin: 0 0 15px">In the meantime, these articles might help=
:</p></div>=0D=0A <div>=0D=0A<a class=3D"intercom-interblock=
s-link" href=3D"http://help.async.art/en/articles/4685697-i-got-my-acceptan=
ce-email-what-do-i-do-now=3Futm_content=3Darticle_4685697" target=3D"_blank=
" style=3D"border: none; color: #8C8C8C; outline: none !important; text-dec=
oration: none !important"><div class=3D"intercom-interblocks-link-content-c=
ontainer" style=3D"border: 1px solid #e0e0e0; border-radius: 2px; margin-bo=
ttom: 15px; max-width: 500px; padding: 0">=0D=0A<div class=3D"intercom-inte=
rblocks-link-title" style=3D"color: #519dd4 !important; font-size: 15px !im=
portant; line-height: 1.3em !important; margin: 16px 18px 12px; overflow: h=
idden !important">I got my acceptance email, what do I do now=3F</div>=0D=
=0A<div class=3D"intercom-interblocks-link-author" style=3D"height: 24px !i=
mportant; line-height: normal !important; margin: 10px 15px">=0D=0A<div cla=
ss=3D"intercom-interblocks-link-author-avatar" style=3D"display: inline-blo=
ck !important; float: left; height: 16px !important; margin-right: 5px; ver=
tical-align: middle !important; width: 16px !important"><img class=3D"inter=
com-interblocks-link-author-avatar-image" src=3D"https://async-art.intercom=
-mail.com/avatars/4484455/square_50/Screen_Shot_2020-04-04_at_10.18.30_AM-1=
606340007.png=3F1606340007" alt=3D"" style=3D"border-radius: 50% !important=
; font-size: 12px !important; height: 16px !important; margin: 0; max-width=
: 100%; vertical-align: top !important; width: 16px !important"></div>=0D=
=0A<div class=3D"intercom-interblocks-link-author-summary"><span class=3D"i=
ntercom-interblocks-link-author-name" style=3D"color: #74848b !important; f=
ont-size: 12px !important; font-weight: 500 !important; margin: 0 0 0 5px; =
overflow: hidden !important">Lisa Liang</span></div>=0D=0A</div>=0D=0A</div=
></a><a class=3D"intercom-interblocks-link" href=3D"http://help.async.art/e=
n/articles/4690842-how-do-i-setup-an-account-on-async=3Futm_content=3Dartic=
le_4690842" target=3D"_blank" style=3D"border: none; color: #8C8C8C; outlin=
e: none !important; text-decoration: none !important"><div class=3D"interco=
m-interblocks-link-content-container" style=3D"border: 1px solid #e0e0e0; b=
order-radius: 2px; margin-bottom: 15px; max-width: 500px; padding: 0">=0D=
=0A<div class=3D"intercom-interblocks-link-title" style=3D"color: #519dd4 !=
important; font-size: 15px !important; line-height: 1.3em !important; margi=
n: 16px 18px 12px; overflow: hidden !important">How do I setup an account o=
n Async=3F</div>=0D=0A<div class=3D"intercom-interblocks-link-author" style=
=3D"height: 24px !important; line-height: normal !important; margin: 10px 1=
5px">=0D=0A<div class=3D"intercom-interblocks-link-author-avatar" style=3D"=
display: inline-block !important; float: left; height: 16px !important; mar=
gin-right: 5px; vertical-align: middle !important; width: 16px !important">=
<img class=3D"intercom-interblocks-link-author-avatar-image" src=3D"https:/=
/async-art.intercom-mail.com/avatars/4484455/square_50/Screen_Shot_2020-04-=
04_at_10.18.30_AM-1606340007.png=3F1606340007" alt=3D"" style=3D"border-rad=
ius: 50% !important; font-size: 12px !important; height: 16px !important; m=
argin: 0; max-width: 100%; vertical-align: top !important; width: 16px !imp=
ortant"></div>=0D=0A<div class=3D"intercom-interblocks-link-author-summary"=
><span class=3D"intercom-interblocks-link-author-name" style=3D"color: #748=
48b !important; font-size: 12px !important; font-weight: 500 !important; ma=
rgin: 0 0 0 5px; overflow: hidden !important">Lisa Liang</span></div>=0D=0A=
</div>=0D=0A</div></a><a class=3D"intercom-interblocks-link" href=3D"http:/=
/help.async.art/en/articles/5494639-login-methods-and-troubleshooting=3Futm=
_content=3Darticle_5494639" target=3D"_blank" style=3D"border: none; color:=
#8C8C8C; outline: none !important; text-decoration: none !important"><div =
class=3D"intercom-interblocks-link-content-container" style=3D"border: 1px =
solid #e0e0e0; border-radius: 2px; margin-bottom: 15px; max-width: 500px; p=
adding: 0">=0D=0A<div class=3D"intercom-interblocks-link-title" style=3D"co=
lor: #519dd4 !important; font-size: 15px !important; line-height: 1.3em !im=
portant; margin: 16px 18px 12px; overflow: hidden !important">Login Methods=
and Troubleshooting</div>=0D=0A<div class=3D"intercom-interblocks-link-aut=
hor" style=3D"height: 24px !important; line-height: normal !important; marg=
in: 10px 15px">=0D=0A<div class=3D"intercom-interblocks-link-author-avatar"=
style=3D"display: inline-block !important; float: left; height: 16px !impo=
rtant; margin-right: 5px; vertical-align: middle !important; width: 16px !i=
mportant"><img class=3D"intercom-interblocks-link-author-avatar-image" src=
=3D"https://async-art.intercom-mail.com/avatars/4464938/square_50/n0wear-16=
19473395.png=3F1619473395" alt=3D"" style=3D"border-radius: 50% !important;=
font-size: 12px !important; height: 16px !important; margin: 0; max-width:=
100%; vertical-align: top !important; width: 16px !important"></div>=0D=0A=
<div class=3D"intercom-interblocks-link-author-summary"><span class=3D"inte=
rcom-interblocks-link-author-name" style=3D"color: #74848b !important; font=
-size: 12px !important; font-weight: 500 !important; margin: 0 0 0 5px; ove=
rflow: hidden !important">n0shot</span></div>=0D=0A</div>=0D=0A</div></a><a=
class=3D"intercom-interblocks-link" href=3D"http://help.async.art=3Fconver=
sation_id=3D4502&utm_content=3Dsuggestions-fallback&utm_source=3Doperator" =
target=3D"_blank" style=3D"border: none; color: #8C8C8C; outline: none !imp=
ortant; text-decoration: none !important"><div class=3D"intercom-interblock=
s-link-content-container" style=3D"border: 1px solid #e0e0e0; border-radius=
: 2px; margin-bottom: 15px; max-width: 500px; padding: 0"><div class=3D"int=
ercom-interblocks-link-title" style=3D"color: #519dd4 !important; font-size=
: 15px !important; line-height: 1.3em !important; margin: 16px 18px 12px; o=
verflow: hidden !important">More in the Help Center</div></div></a>=0D=0A</=
div>=0D=0A <div class=3D"history_reply" style=3D"margin-bottom: 0"=
>=0D=0A On Thu, Oct 14, 2021 at 05:27 PM, "enzo@showfile.com" &l=
t;enzo@showfile.com> wrote: <br>=0D=0A <blockquote class=3D"h=
istory_content" style=3D"border-left-color: #ccc; border-left-style: solid;=
border-left-width: 1px; font-style: normal; margin: 0 0 0 .8ex; padding: 1=
px 0 10px 1ex">=0D=0A <div style=3D"margin-bottom: 0"><p sty=
le=3D"margin: 0 0 15px">Hi, I transferred some money into my wallet about 9=
hours ago but, even though it's left my account, it still hasn't appeared =
on your site, has something gone wrong=3F Enzo</p></div>=0D=0A <=
/blockquote>=0D=0A </div>=0D=0A </blockquote>=0D=0A =
</div>=0D=0A </blockquote>=0D=0A </div>=0D=0A =
</blockquote>=0D=0A </div>=0D=0A </blockquote>=0D=0A =
</div>=0D=0A =0D=0A </div>=0D=0A =0D=0A </td=
>=0D=0A</tr>=0D=0A </table>=0D=0A<img src=3D"https://async-art.intercom-ma=
il.com/via/o=3Fh=3Dc0ef69db867f85a04ab11e89bf4367da5755c585-s8ya9dvn_4502_1=
1265309108" width=3D"1" height=3D"1" style=3D"display: block;" alt=3D"inter=
com">=0D=0A=0D=0A<img border=3D"0" width=3D"1" height=3D"1" alt=3D"" src=3D=
"https://async-art.intercom-mail.com/q/bm0-GZZqjxgDcHouek6C0A~~/AAAAAQA~/Rg=
RjSvLCPlcIaW50ZXJjb21CCmFowm1oYWFyqG1SEWVuem9Ac2hvd2ZpbGUuY29tWAQAA_HO">=0D=
=0A</body>=0D=0A</html>
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