File: D:/hMailServer/Data/showfile.com/admin/72/{72981AAC-7254-4687-A7B2-809DCABE5E0A}.eml
From: <admin@showfile.com>
To: "'Syrp'" <support+id111029@syrp.zendesk.com>,
"'Vince'" <vince@showfile.com>
References: <6LX86DZZOG@zendesk.com> <R5DYY4VLVG_5ffce6cf1919d_5cf325b41337ce_sprut@zendesk.com> <000801d6e804$d9ab6550$8d022ff0$@showfile.com> <000001d6e534$42cadee0$c8609ca0$@showfile.com> <R5DYY4VLVG_5fecbefa91e41_49bea5b428190c2_sprut@zendesk.com> <R5DYY4VLVG_5ffbb525bae09_5df005b41372d3_sprut@zendesk.com> <R5DYY4VLVG@zendesk.com> <000001d77959$45b04870$d110d950$@showfile.com> <6LX86DZZOG_60fe38c662ac0_343fba832cb960178321b_sprut@zendesk.com>
In-Reply-To: <6LX86DZZOG_60fe38c662ac0_343fba832cb960178321b_sprut@zendesk.com>
Subject: RE: RE: Request #109471: How was your experience with Syrp Support? (111029)
Date: Mon, 26 Jul 2021 10:05:05 +0100
Message-ID: <002301d781fd$5505ee40$ff11cac0$@showfile.com>
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0024_01D78205.B6CBB5D0"
X-Mailer: Microsoft Outlook 16.0
Thread-Index: AQFYmiEfRHawhHGl/K4pNIEBzcrzFQI6DtuUAgoI4PwBJhDaLgKQBEzCAhUPBSgCmr7VdQIpjTXuAhFcaPoBVBY5og==
Content-Language: en-gb
X-OlkEid: 000000003E905BC03AE8234FA6F716356A1D0EE50700C3B68E10F77511CEB4CD00AA00BBB6E600000000000E0000071B2F9BB1DDB643A732EE9F1BEE430D0000000068390000060C4F3F5677D3459EAA41CBDE0E2E92
This is a multipart message in MIME format.
------=_NextPart_000_0024_01D78205.B6CBB5D0
Content-Type: text/plain;
charset="utf-8"
Content-Transfer-Encoding: 7bit
Hi Alex,
Yes I have, my record time is 10 minutes.
No matter what the rec time is, the app hangs at 144 degrees
Vince
From: Alex Beraru (Syrp) <support@syrp.zendesk.com>
Sent: 26 July 2021 05:24
To: Vince <vince@showfile.com>
Subject: Re: RE: Request #109471: How was your experience with Syrp Support?
(111029)
##- Please type your reply above this line -##
Your Syrp inquiry number is 111029 and you can add add any additional
comment you might have by replying to this email.
<https://syrp.zendesk.com/system/photos/360017363016/Annotation_2020-04-03_144505.jpg>
Alex Beraru (Syrp)
Jul 26, 2021, 16:23 GMT+12
Hey Vince,
Can I ask if you have increased your REC time adequately to compensate for
the extra rotation?
Nothing has been changed in our firmware for the last few months for this
won't be a firmware issue.
Cheers,
Alex
Syrp Product Support
www.syrp.co <http://www.syrp.co>
This email is a service from Syrp. Delivered by
<https://www.zendesk.com/support/?utm_campaign=text&utm_content=Syrp&utm_medium=poweredbyzendesk&utm_source=email-notification>
Zendesk
[6LX86D-ZZOG]
------=_NextPart_000_0024_01D78205.B6CBB5D0
Content-Type: text/html;
charset="utf-8"
Content-Transfer-Encoding: quoted-printable
<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8"><meta =
name=3DGenerator content=3D"Microsoft Word 15 (filtered medium)"><!--[if =
!mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Verdana;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:"Lucida Sans Unicode";
panose-1:2 11 6 2 3 5 4 2 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
span.EmailStyle20
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext=3D"edit" spidmax=3D"1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext=3D"edit">
<o:idmap v:ext=3D"edit" data=3D"1" />
</o:shapelayout></xml><![endif]--></head><body lang=3DEN-GB link=3Dblue =
vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'>Hi Alex,<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'mso-fareast-language:EN-US'>Yes I have, =
my record time is 10 minutes.<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'mso-fareast-language:EN-US'>No matter =
what the rec time is, the app hangs at 144 =
degrees<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'>Vince<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><di=
v style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3DMsoNormal><b><span =
lang=3DEN-US>From:</span></b><span lang=3DEN-US> Alex Beraru (Syrp) =
<support@syrp.zendesk.com> <br><b>Sent:</b> 26 July 2021 =
05:24<br><b>To:</b> Vince <vince@showfile.com><br><b>Subject:</b> =
Re: RE: Request #109471: How was your experience with Syrp Support? =
(111029)<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p> </o:p></p><div><div><p class=3DMsoNormal =
style=3D'line-height:13.5pt'><span lang=3DEN-US =
style=3D'font-size:9.0pt;font-family:"Verdana",sans-serif;color:#B5B5B5'>=
##- Please type your reply above this line =
-##<o:p></o:p></span></p></div><p style=3D'line-height:13.5pt'><span =
lang=3DEN-US =
style=3D'font-size:9.0pt;font-family:"Verdana",sans-serif;color:#444444'>=
Your Syrp inquiry number is 111029 and you can add add any additional =
comment you might have by replying to this =
email.<o:p></o:p></span></p><div style=3D'margin-top:18.75pt'><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
width=3D"100%" style=3D'width:100.0%;border-collapse:collapse'><tr><td =
width=3D"100%" style=3D'width:100.0%;border:none;border-top:dotted =
#C5C5C5 1.0pt;padding:11.25pt 0cm 11.25pt 0cm'><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
width=3D"100%" style=3D'width:100.0%;border-collapse:collapse'><tr><td =
width=3D40 valign=3Dtop style=3D'width:30.0pt;padding:0cm 11.25pt 0cm =
11.25pt'><p class=3DMsoNormal><img width=3D40 height=3D40 =
style=3D'width:.4166in;height:.4166in' id=3D"_x0000_i1025" =
src=3D"https://syrp.zendesk.com/system/photos/360017363016/Annotation_202=
0-04-03_144505.jpg"><o:p></o:p></p></td><td width=3D"100%" valign=3Dtop =
style=3D'width:100.0%;padding:0cm 0cm 0cm 0cm'><p =
style=3D'margin:0cm;line-height:13.5pt'><strong><span =
style=3D'font-size:11.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#1B1D1E'>Alex Beraru</span></strong><span =
style=3D'font-size:11.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#1B1D1E'> (Syrp) <o:p></o:p></span></p><p =
style=3D'mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:11.25pt;ma=
rgin-left:0cm;line-height:18.75pt'><span =
style=3D'font-size:10.0pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#BBBBBB'>Jul 26, 2021, 16:23 GMT+12 =
<o:p></o:p></span></p><div =
style=3D'margin-top:11.25pt;margin-bottom:11.25pt'><p class=3DMsoNormal =
style=3D'margin-bottom:12.0pt;line-height:16.5pt'><span =
style=3D'font-size:10.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#2B2E2F'>Hey Vince,<br><br>Can I ask if you =
have increased your REC time adequately to compensate for the extra =
rotation?<br><br>Nothing has been changed in our firmware for the last =
few months for this won't be a firmware =
issue.<br><br><o:p></o:p></span></p><div><p =
style=3D'mso-margin-top-alt:11.25pt;margin-right:0cm;margin-bottom:11.25p=
t;margin-left:0cm;line-height:16.5pt'><span =
style=3D'font-size:10.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#2B2E2F'>Cheers,<o:p></o:p></span></p><p =
style=3D'mso-margin-top-alt:11.25pt;margin-right:0cm;margin-bottom:11.25p=
t;margin-left:0cm;line-height:16.5pt'><span =
style=3D'font-size:10.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#2B2E2F'>Alex<o:p></o:p></span></p><p =
style=3D'mso-margin-top-alt:11.25pt;margin-right:0cm;margin-bottom:11.25p=
t;margin-left:0cm;line-height:16.5pt'><span =
style=3D'font-size:10.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#2B2E2F'>Syrp Product Support<br><a =
href=3D"http://www.syrp.co">www.syrp.co</a><o:p></o:p></span></p></div></=
div></td></tr></table></td></tr></table></div></div><div =
style=3D'border:none;border-top:solid #EEEEEE 1.0pt;padding:8.0pt 0cm =
0cm 0cm;margin-top:7.5pt;margin-bottom:10.5pt'><p class=3DMsoNormal =
style=3D'line-height:13.5pt'><span lang=3DEN-US =
style=3D'font-size:9.0pt;font-family:"Verdana",sans-serif;color:#AAAAAA'>=
This email is a service from Syrp. Delivered by <a =
href=3D"https://www.zendesk.com/support/?utm_campaign=3Dtext&utm_cont=
ent=3DSyrp&utm_medium=3Dpoweredbyzendesk&utm_source=3Demail-notif=
ication" target=3D"_blank"><span =
style=3D'color:black'>Zendesk</span></a> <o:p></o:p></span></p></div><p =
class=3DMsoNormal><span lang=3DEN-US =
style=3D'color:white'>[6LX86D-ZZOG]</span><span lang=3DEN-US> =
<o:p></o:p></span></p></div></body></html>
------=_NextPart_000_0024_01D78205.B6CBB5D0--