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From: "Royal Bank of Scotland" <info@notifications.rbs.co.uk>
Subject: =?utf-8?B?TXIgSGVyYmVydCwgdGhhbmsgeW91IGZvciB5b3VyIHN1cHBvcg==?=
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Date: Wed, 07 Jul 2021 12:16:19 +0200
To: <vince@showfile.com>
Reply-To: "Royal Bank of Scotland" <info@notifications.rbs.co.uk>
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y:hidden;">
A personal message from our Retail Banking CEO about ongoing support
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ont-size:13px; line-height:15px; color:#4C4C4C;">
Is this email not displaying correctly=3F <a href=3D"https://m.notification=
s.rbs.co.uk/r/=3Fid=3Dh2e8b5470,8d0f3dbf,800cc558&cid=3DDM279912&bid=3D7808=
83056&cin=3D1051608918&p1=3D%40SirQO%2FEfvikAAXAEXl9USzsHnXlXxn8itqsl51sZdk=
w%3D" style=3D"color:#4C4C4C; text-decoration:underline;" target=3D"_blank"=
_type=3D"mirrorPage">View it in your browser</a>.
Your partial postcode: 9BP. Please refer to the <a href=3D"#security" style=
=3D"color:#4C4C4C; text-decoration:underline;">Security section</a> in the =
footer of this email for information about this.
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<img src=3D"https://t.notifications.natwest.com/res/rbos/1d77a2aa9864000cd3=
094debb9472329.jpg" width=3D"600" alt=3D"Image of David Lindberg, CEO Retai=
l Banking, with headline support for the road ahead" border=3D"0" style=3D"=
display:block; width:600px;">
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<img src=3D"https://t.notifications.natwest.com/res/rbos/9b7f755dbaab9d25f1=
929804d967e531.jpg" width=3D"100%" alt=3D"Image of David Lindberg, CEO Reta=
il Banking, with headline support for the road ahead" border=3D"0" style=3D=
"display:block;">
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lor=3D"#FFFFFF">
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ad-t-20 ">
<table border=3D"0" width=3D"600" cellpadding=3D"0" cellspacing=3D"0" class=
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<td style=3D"padding:0 30px 0;" class=3D"pad-lr-15 ">
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e=3D"" bgcolor=3D"">
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</tr>
<tr>
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<tr>
<td align=3D"left" style=3D"font-family:Arial, sans-serif; color:#4C4C4C; f=
ont-size:13px; line-height:18px; padding-top:10px;">
Dear Mr Herbert,
<br><br>I hope you and your family are staying safe and well.<br><br>I want=
to personally thank you for your continued support throughout these challe=
nging times. As restrictions ease, I know I'm feeling more optimistic about=
the road ahead and I hope you are too.<br><br>I want to reassure you that =
our support remains as strong as ever. And as life starts up again, we=E2=
=80=99ll continue to help you manage your money and achieve your goals.&nbs=
p;
</td>
</tr>
</table>
</td>
</tr>
</table>
</td>
</tr>
</table>
</td>
</tr>
</table>
<table border=3D"0" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" bgco=
lor=3D"#FFFFFF">
<tr>
<td align=3D"center" valign=3D"top" style=3D" " class=3D" ">
<table border=3D"0" width=3D"600" cellpadding=3D"0" cellspacing=3D"0" class=
=3D"container" style=3D"width:600px;" bgcolor=3D"#FFFFFF">
<tr>
<td style=3D"padding:0 30px 0;" class=3D"pad-lr-15 ">
<table border=3D"0" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" styl=
e=3D"" bgcolor=3D"">
<tr>
</tr>
<tr>
<td style=3D"" class=3D"">
<table border=3D"0" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0">
<tr>
<td align=3D"left" style=3D"font-family:Arial, sans-serif; color:#002D64; f=
ont-size:19px; line-height:22px; padding-top:20px; font-weight:bold;">
How can we help=3F
</td>
</tr>
<tr>
<td style=3D"padding-top:5px;">
<table border=3D"0" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0">
<tr>
<td align=3D"center" valign=3D"top" style=3D"font-family:Arial, sans-serif;=
color:#002D64; font-size:17px; line-height:20px; font-weight:bold; padding=
-top:10px; padding-right:13px;">
•
</td>
<td width=3D"100%" align=3D"left" valign=3D"top" style=3D"font-family:Arial=
, sans-serif; color:#4C4C4C; font-size:13px; padding-top:10px;">
<table border=3D"0" width=3D"100%" cellspacing=3D"0" cellpadding=3D"0">
<tr>
<td valign=3D"top" style=3D"font-family:Arial, sans-serif; color:#002D64; f=
ont-size:17px; line-height:20px; font-weight:bold; padding:0 0 5px;">
Video Banking
</td>
</tr>
<tr>
<td style=3D"font-family:Arial, sans-serif; color:#4C4C4C; font-size:13px; =
line-height:18px;">
Our Video Banking service is a secure and easy way of remotely talking to a=
n expert colleague, to support your banking needs.<br><br>This service is n=
ow available anywhere. All you need is a device with a camera and access to=
Zoom video calling.<br><br>Specific appointment times are available to boo=
k between 8am =E2=80=93 8pm Monday to Friday and 9am =E2=80=93 3pm on Satur=
day. <a href=3D"https://m.notifications.rbs.co.uk/r/=3Fid=3Dh2e8b5470,8d0f3=
dbf,800cc559&cid=3DDM279912&bid=3D780883056&cin=3D1051608918" rel=3D"noopen=
er noreferrer" target=3D"_blank">Book your virtual call today</a>.
</td>
</tr>
</table>
</td>
</tr>
<tr>
<td align=3D"center" valign=3D"top" style=3D"font-family:Arial, sans-serif;=
color:#002D64; font-size:17px; line-height:20px; font-weight:bold; padding=
-top:10px; padding-right:13px;">
•
</td>
<td width=3D"100%" align=3D"left" valign=3D"top" style=3D"font-family:Arial=
, sans-serif; color:#4C4C4C; font-size:13px; padding-top:10px;">
<table border=3D"0" width=3D"100%" cellspacing=3D"0" cellpadding=3D"0">
<tr>
<td valign=3D"top" style=3D"font-family:Arial, sans-serif; color:#002D64; f=
ont-size:17px; line-height:20px; font-weight:bold; padding:0 0 5px;">
Tools to help you manage your money
</td>
</tr>
<tr>
<td style=3D"font-family:Arial, sans-serif; color:#4C4C4C; font-size:13px; =
line-height:18px;">
<span style=3D"color: #4C4C4C;">To help you stay on top of your spe</span><=
span style=3D"color: #4c4c4c;">nding, </span><a href=3D"https://m.noti=
fications.rbs.co.uk/r/=3Fid=3Dh2e8b5470,8d0f3dbf,800cc55a&cid=3DDM279912&bi=
d=3D780883056&cin=3D1051608918" rel=3D"noopener noreferrer" target=3D"_blan=
k" style=3D"background-color: #ffffff; color: #4c4c4c;">our mobile app</a><=
span style=3D"color: #4c4c4c;"> offers </span><span style=3D"color: #4=
C4C4C;">handy tools to set budgets and show you where you could save. And i=
f you're worried that Covid has affected your ability to borrow, you can se=
e where you stand by checking your credit score for free in the app. <=
/span>
</td>
</tr>
</table>
</td>
</tr>
<tr>
<td align=3D"center" valign=3D"top" style=3D"font-family:Arial, sans-serif;=
color:#002D64; font-size:17px; line-height:20px; font-weight:bold; padding=
-top:10px; padding-right:13px;">
•
</td>
<td width=3D"100%" align=3D"left" valign=3D"top" style=3D"font-family:Arial=
, sans-serif; color:#4C4C4C; font-size:13px; padding-top:10px;">
<table border=3D"0" width=3D"100%" cellspacing=3D"0" cellpadding=3D"0">
<tr>
<td valign=3D"top" style=3D"font-family:Arial, sans-serif; color:#002D64; f=
ont-size:17px; line-height:20px; font-weight:bold; padding:0 0 5px;">
Financial Health Check
</td>
</tr>
<tr>
<td style=3D"font-family:Arial, sans-serif; color:#4C4C4C; font-size:13px; =
line-height:18px;">
<span style=3D"color: #4C4C4C;">Our free Financial Health Check is a review=
of your personal finances. It focuses on your needs and goals, and co=
uld help you make better decisions about your finances now and in the futur=
e. Discover helpful hints, tips and ideas to keep you financia</span><span =
style=3D"color: #4c4c4c;">lly fit. </span><a href=3D"https://m.notification=
s.rbs.co.uk/r/=3Fid=3Dh2e8b5470,8d0f3dbf,800cc55b&cid=3DDM279912&bid=3D7808=
83056&cin=3D1051608918" rel=3D"noopener noreferrer" target=3D"_blank" style=
=3D"background-color: #ffffff; color: #4c4c4c;">Book an appointment</a><spa=
n style=3D"color: #4c4c4c;"> and get this</span><span style=3D"color: #4C4C=
4C;"> face-to-face service from the comfort of your own home.</span>
</td>
</tr>
</table>
</td>
</tr>
<tr>
<td align=3D"center" valign=3D"top" style=3D"font-family:Arial, sans-serif;=
color:#002D64; font-size:17px; line-height:20px; font-weight:bold; padding=
-top:10px; padding-right:13px;">
•
</td>
<td width=3D"100%" align=3D"left" valign=3D"top" style=3D"font-family:Arial=
, sans-serif; color:#4C4C4C; font-size:13px; padding-top:10px;">
<table border=3D"0" width=3D"100%" cellspacing=3D"0" cellpadding=3D"0">
<tr>
<td valign=3D"top" style=3D"font-family:Arial, sans-serif; color:#002D64; f=
ont-size:17px; line-height:20px; font-weight:bold; padding:0 0 5px;">
Banking My Way
</td>
</tr>
<tr>
<td style=3D"font-family:Arial, sans-serif; color:#4C4C4C; font-size:13px; =
line-height:18px;">
<span style=3D"color: #4c4c4c;">We=E2=80=99ve created </span><a href=3D"htt=
ps://m.notifications.rbs.co.uk/r/=3Fid=3Dh2e8b5470,8d0f3dbf,800cc55c&cid=3D=
DM279912&bid=3D780883056&cin=3D1051608918" rel=3D"noopener noreferrer" targ=
et=3D"_blank" style=3D"color: #4c4c4c; background-color: #ffffff;"><u>Banki=
ng My Way</u></a><span style=3D"color: #4c4c4c;"> =E2=80=93 a service that =
helps you get the support, help or adjustments you need to make banking eas=
ier for you. Maybe you=E2=80=99ve had a change in family circumstances and =
need additional support with your finances. Or, perhaps you have a hearing =
impairment and need us to speak more slowly, either in a branch, on video o=
r on the phone. Whatever your situation, you can let us know and we can tai=
lor our service to you, meaning you don=E2=80=99t have to repeat your requi=
rements every time you get in touch with us.=EF=BB=BF</span>
</td>
</tr>
</table>
</td>
</tr>
<tr>
<td align=3D"center" valign=3D"top" style=3D"font-family:Arial, sans-serif;=
color:#002D64; font-size:17px; line-height:20px; font-weight:bold; padding=
-top:10px; padding-right:13px;">
•
</td>
<td width=3D"100%" align=3D"left" valign=3D"top" style=3D"font-family:Arial=
, sans-serif; color:#4C4C4C; font-size:13px; padding-top:10px;">
<table border=3D"0" width=3D"100%" cellspacing=3D"0" cellpadding=3D"0">
<tr>
<td valign=3D"top" style=3D"font-family:Arial, sans-serif; color:#002D64; f=
ont-size:17px; line-height:20px; font-weight:bold; padding:0 0 5px;">
Dedicated support
</td>
</tr>
<tr>
<td style=3D"font-family:Arial, sans-serif; color:#4C4C4C; font-size:13px; =
line-height:18px;">
<span style=3D"color: #4c4c4c;">Our customer care experts are ready and wai=
ting. And our new </span><a href=3D"https://m.notifications.rbs.co.uk/r/=3F=
id=3Dh2e8b5470,8d0f3dbf,800cc55d&cid=3DDM279912&bid=3D780883056&cin=3D10516=
08918" rel=3D"noopener noreferrer" target=3D"_blank" style=3D"color: #4c4c4=
c;">Voice ID</a><span style=3D"color: #4c4c4c;"> security feature will=
authenticate you using your voice once you=E2=80=99ve registered, so there=
=E2=80=99s no need for a password.</span><br><br><span style=3D"color: #4c4=
c4c;">Call us now on </span><strong style=3D"color: #4c4c4c;">03457 242 424=
</strong><span style=3D"color: #4c4c4c;"> (Relay UK: </span><strong style=
=3D"color: #4c4c4c;">18001 03457 242 424</strong><span style=3D"color: #4c4=
c4c;">) or visit the </span><a href=3D"https://m.notifications.rbs.co.uk/r/=
=3Fid=3Dh2e8b5470,8d0f3dbf,800cc55e&cid=3DDM279912&bid=3D780883056&cin=3D10=
51608918" rel=3D"noopener noreferrer" target=3D"_blank" style=3D"color: #4c=
4c4c;">coronavirus support hub</a><span style=3D"color: #4c4c4c;">.</span><=
br><br><span style=3D"color: #4c4c4c;">We=E2=80=99re also keeping our dedic=
ated helpline open for customers over 60 and those still needing to shield =
or isolate. It=E2=80=99s open from 8am to 8pm, seven days a week.</span><br=
><br><span style=3D"color: #4c4c4c;">Call us on </span><strong style=3D"col=
or: #4c4c4c;">0800 051 4177</strong><span style=3D"color: #4c4c4c;"> (=
Relay UK: </span><strong style=3D"color: #4c4c4c;">18001 0800 051 4177</str=
ong><span style=3D"color: #4c4c4c;">).</span><br><br><span style=3D"color: =
#4c4c4c;">A 24/7 helpline for NHS and social care workers customers also re=
mains open. </span><br><br><span style=3D"color: #4c4c4c;">Call us any time=
on </span><strong style=3D"color: #4c4c4c;">0800 046 6734</strong><span st=
yle=3D"color: #4c4c4c;"> (Relay UK: </span><strong style=3D"color: #4c4c4c;=
">18001 0800 046 6734</strong><span style=3D"color: #4c4c4c;">). </spa=
n>
</td>
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</table>
</td>
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<tr>
<td align=3D"center" valign=3D"top" style=3D"font-family:Arial, sans-serif;=
color:#002D64; font-size:17px; line-height:20px; font-weight:bold; padding=
-top:10px; padding-right:13px;">
•
</td>
<td width=3D"100%" align=3D"left" valign=3D"top" style=3D"font-family:Arial=
, sans-serif; color:#4C4C4C; font-size:13px; padding-top:10px;">
<table border=3D"0" width=3D"100%" cellspacing=3D"0" cellpadding=3D"0">
<tr>
<td valign=3D"top" style=3D"font-family:Arial, sans-serif; color:#002D64; f=
ont-size:17px; line-height:20px; font-weight:bold; padding:0 0 5px;">
If you need to visit a branch
</td>
</tr>
<tr>
<td style=3D"font-family:Arial, sans-serif; color:#4C4C4C; font-size:13px; =
line-height:18px;">
<span style=3D"color: #4c4c4c;">When visiting a branch please use our </spa=
n><a href=3D"https://m.notifications.rbs.co.uk/r/=3Fid=3Dh2e8b5470,8d0f3dbf=
,800cc55f&cid=3DDM279912&bid=3D780883056&cin=3D1051608918" rel=3D"noopener =
noreferrer" target=3D"_blank" style=3D"color: #4c4c4c; background-color: #f=
fffff;">branch locator</a><span style=3D"color: #4c4c4c;"> to check local b=
ranch opening hours. I know our branch colleagues are looking forward to we=
lcoming you back. Our branches will follow local Covid guidelines to ensure=
you, your family and our colleagues remain safe.</span>
</td>
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</td>
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</table>
</td>
</tr>
<tr>
<td align=3D"left" style=3D"font-family:Arial, sans-serif; color:#4C4C4C; f=
ont-size:13px; line-height:18px; padding-top:25px;">
Once again, I=E2=80=99d like to thank you for your continued support. With =
the success of the vaccine roll-out and the arrival of summer, I hope we=E2=
=80=99ll all be returning soon to the lives we love. I wish you and your fa=
mily well.<br><br>Always remember, we=E2=80=99re here to support you.<br><b=
r>Yours sincerely,<br><br><strong>David Lindberg</strong><br><strong>CEO, R=
etail Banking</strong>
</td>
</tr>
<tr>
<td align=3D"left" style=3D"font-family:Arial, sans-serif; color:#4C4C4C; f=
ont-size:11px; line-height:14px; padding-top: 20px; font-weight:normal;" cl=
ass=3D"pad-t-15">
App available to customers aged 11+ using compatible iOS and Android device=
s and a UK or international mobile number in specific countries.<br><br>Spe=
nding Tracker: you must be aged 16+. Only available for Personal and Premie=
r Current accounts.<br><br>Credit score available once opted in through the=
app, to customers aged 18+, with a UK address and is provided by TransUnio=
n.<br><br>Digital Financial Health Check: we=E2=80=99ll ask for your name a=
nd email so we can personalise your report and contact you if you=E2=80=99d=
like to hear more from us. The information is used to help us improve the =
tool and will be deleted after seven years. No bank records are updated.<br=
><br>Video Banking requires a device that has a camera or webcam and connec=
tion to the internet. Video Banking may be recorded.<br><br>Voice ID is ava=
ilable to Telephone Banking customers aged 18 and over.
</td>
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<table border=3D"0" width=3D"600" cellpadding=3D"0" cellspacing=3D"0" class=
=3D"container" style=3D"width:600px;">
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<table border=3D"0" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" styl=
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ont-size:13px; line-height:18px;">
<span style=3D"font-weight:bold;">About this email</span>
<br><br>This email is confidential and intended for the addressee only. Ple=
ase delete if that is not you.
<br><br>This is a message designed to keep you informed of important inform=
ation associated with your account.
<br><br>Please do not reply to this email as the address is not monitored. =
Visit our <a href=3D"https://m.notifications.rbs.co.uk/r/=3Fid=3Dh2e8b5470,=
8d0f3dbf,800cc560&cid=3DDM279912&bid=3D780883056&cin=3D1051608918" style=3D=
"color:#4C4C4C; text-decoration:underline;" target=3D"_blank">Support Centr=
e</a> if you have any queries and we=E2=80=99ll be happy to help.
<br><br><br><a name=3D"security"></a><span style=3D"font-weight:bold;">Imp=
ortant security information</span>
<br><br>To help you identify our email and as an extra security measure the=
second half of your postcode is shown at the top. If you have not provided=
us with this information or your personal details have changed please cont=
act us to update your details.
<br><br>Royal Bank of Scotland will <strong>NEVER</strong> ask for your ful=
l PIN or Password when identifying you on the phone or online, and will <st=
rong>NEVER</strong> ask for Card Reader codes on the phone, by email or tex=
t message. Fraudsters may claim to be the bank, police or other companies y=
ou trust to try and access security information. If you receive a call or e=
mail from Royal Bank of Scotland that you are suspicious about, cease the c=
all immediately, or forward the email to <a href=3D"mailto:phishing@rbs.co.=
uk" target=3D"blank" style=3D"color:#4C4C4C; text-decoration:underline;">ph=
ishing@rbs.co.uk</a>.
Visit <a href=3D"https://m.notifications.rbs.co.uk/r/=3Fid=3Dh2e8b5470,8d0f=
3dbf,800cc561&cid=3DDM279912&bid=3D780883056&cin=3D1051608918" target=3D"bl=
ank" style=3D"color:#4C4C4C; text-decoration:underline;">rbs.co.uk/security=
</a> for more information and advice.
<br><br><span style=3D"font-weight:bold;">The Royal Bank of Scotland plc. R=
egistered in Scotland No SC083026. Registered Office: 36 St. Andrew Square,=
Edinburgh EH2 2YB. Financial Services Firm Reference Number 114724.</span>
<br><br><span style=3D"font-weight:bold;">Authorised by the Prudential Regu=
lation Authority and regulated by the Financial Conduct Authority and the P=
rudential Regulation Authority.</span>
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