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Date: Thu, 29 Jul 2021 05:16:35 +0000
From: "Alex Beraru (Syrp)" <support@syrp.zendesk.com>
Reply-To: Syrp <support+id111029@syrp.zendesk.com>
To: Vince <vince@showfile.com>
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Subject: Re: RE: Request #109471: How was your experience with Syrp Support?
(111029)
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##- Please type your reply above this line -##
Your Syrp inquiry number is 111029 and you can add add any additional com=
ment you might have by replying to this email.
----------------------------------------------
Alex Beraru, Jul 29, 2021, 17:16 GMT+12
Hey Vince,
Hmmm very strange, it seems to work just fine on my end. Can you please u=
ninstall and reinstall the SYPR app on your phone and also share with the=
all of the parameters of your movement?
Cheers,
Alex
Syrp Product Support
www.syrp.co
----------------------------------------------
Alex Beraru, Jul 26, 2021, 16:23 GMT+12
Hey Vince,
Can I ask if you have increased your REC time adequately to compensate fo=
r the extra rotation?
Nothing has been changed in our firmware for the last few months for this=
won't be a firmware issue.
Cheers,
Alex
Syrp Product Support
www.syrp.co
--------------------------------
This email is a service from Syrp.
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<p dir=3D"ltr">Your Syrp inquiry number is 111029 and you can add add=
any additional comment you might have by replying to this email.</p><p d=
ir=3D"ltr"></p><div style=3D"margin-top: 25px" data-version=3D"2"><table =
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</td> <td width=3D"100%" style=3D"padding: 0; margi=
n: 0;" valign=3D"top"> <p style=3D"font-family:'Lucida Grande'=
,'Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size=
: 15px; line-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0; c=
olor:#1b1d1e;" dir=3D"ltr"> =
<strong>Alex Beraru</strong> (Syrp) =
</p> <p style=3D"f=
ont-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Ta=
homa,sans-serif; font-size: 13px; line-height: 25px; margin-bottom: 15px;=
margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr"> Jul=
29, 2021, 17:16 GMT+12 </p> =
<div class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; font-fa=
mily: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-ser=
if; font-size: 14px; line-height: 22px; margin: 15px 0">Hey Vince,<br /><=
br />Hmmm very strange, it seems to work just fine on my end. Can you ple=
ase uninstall and reinstall the SYPR app on your phone and also share wit=
h the all of the parameters of your movement?<br /><br /><br /><div class=
=3D"signature"><p dir=3D"ltr" style=3D"color: #2b2e2f; font-family: 'Luci=
da Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-serif; font-si=
ze: 14px; line-height: 22px; margin: 15px 0">Cheers,</p><p dir=3D"ltr" st=
yle=3D"color: #2b2e2f; font-family: 'Lucida Sans Unicode', 'Lucida Grande=
', 'Tahoma', Verdana, sans-serif; font-size: 14px; line-height: 22px; mar=
gin: 15px 0">Alex</p><p dir=3D"ltr" style=3D"color: #2b2e2f; font-family:=
'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-serif; f=
ont-size: 14px; line-height: 22px; margin: 15px 0">Syrp Product Support<b=
r /><a href=3D"http://www.syrp.co" rel=3D"noreferrer">www.syrp.co</a></p>=
</div></div><p dir=3D"ltr"> </p></td> =
</tr> </tbody></table> </td> </tr></tbody></table><p dir=3D=
"ltr"></p><table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" borde=
r=3D"0" role=3D"presentation"> <tbody><tr> <td width=3D"100%" style=3D=
"padding: 15px 0; border-top: 1px dotted #c5c5c5;"> <table width=3D"=
100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"table-lay=
out:fixed;" role=3D"presentation"> <tbody><tr> =
<td valign=3D"top" style=3D"padding: 0 15px 0 15px; width: 40px;"> =
<img width=3D"40" height=3D"40" alt=3D"" style=3D"height: auto; =
line-height: 100%; outline: none; text-decoration: none; -webkit-border-r=
adius: 5px; -moz-border-radius: 5px; border-radius: 5px;" src=3D"https://=
syrp.zendesk.com/system/photos/360017363016/Annotation_2020-04-03_144505.=
jpg" /> </td> <td width=3D"100%" style=3D"p=
adding: 0; margin: 0;" valign=3D"top"> <p style=3D"font-family=
:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-=
serif; font-size: 15px; line-height: 18px; margin-bottom: 0; margin-top: =
0; padding: 0; color:#1b1d1e;" dir=3D"ltr"> =
<strong>Alex Beraru</strong> (Syrp)=
</p> =
<p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida =
Sans',Verdana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; marg=
in-bottom: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr"> =
Jul 26, 2021, 16:23 GMT+12 </p> =
<div class=3D"zd-comment" dir=3D"auto" style=3D"color: =
#2b2e2f; font-family: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', V=
erdana, sans-serif; font-size: 14px; line-height: 22px; margin: 15px 0">H=
ey Vince,<br /><br />Can I ask if you have increased your REC time adequa=
tely to compensate for the extra rotation?<br /><br />Nothing has been ch=
anged in our firmware for the last few months for this won't be a firmwar=
e issue.<br /><br /><br /><div class=3D"signature"><p dir=3D"ltr" style=3D=
"color: #2b2e2f; font-family: 'Lucida Sans Unicode', 'Lucida Grande', 'Ta=
homa', Verdana, sans-serif; font-size: 14px; line-height: 22px; margin: 1=
5px 0">Cheers,</p><p dir=3D"ltr" style=3D"color: #2b2e2f; font-family: 'L=
ucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-serif; font=
-size: 14px; line-height: 22px; margin: 15px 0">Alex</p><p dir=3D"ltr" st=
yle=3D"color: #2b2e2f; font-family: 'Lucida Sans Unicode', 'Lucida Grande=
', 'Tahoma', Verdana, sans-serif; font-size: 14px; line-height: 22px; mar=
gin: 15px 0">Syrp Product Support<br /><a href=3D"http://www.syrp.co" rel=
=3D"noreferrer">www.syrp.co</a></p></div></div><p dir=3D"ltr"> =
</p></td> </tr> </tbody></table> </=
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