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From: <admin@showfile.com>
To: <admin@showfile.com>
References: <0DB9C0E1-C7BD-4480-8A41-B030C463960F@clashware.com> <002701dc31f1$5186a450$f493ecf0$@showfile.com>
In-Reply-To: <002701dc31f1$5186a450$f493ecf0$@showfile.com>
Subject: RE: Long videos quality
Date: Mon, 13 Oct 2025 19:30:34 +0100
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Hi Nils,
=20
How are you?
=20
Are you closer to discovering why the image quality disintegrates over =
time?
You are so close to having a fantastic product.
=20
Vince
=20
From: admin@showfile.com <admin@showfile.com>=20
Sent: 30 September 2025 11:02
To: 'Clashware' <contact@clashware.com>
Subject: RE: Long videos quality
=20
Hi Nils,
=20
Thank you for your reply. Your tool will be so valuable to me I am =
prepared to wait for you to perfect it. Please let me know if I can be =
of assistance in your development process.
=20
Thank you very much for the 1500 credits, it is greatly appreciated.
=20
Hear is the link to another video file:
=20
https://www.dropbox.com/scl/fi/now8btmoboddxn9zbt8nm/video-cmg5iztl0001zp=
r0130ij9d33.mp4?rlkey=3D2l2htti31yigjaxgcte1ttsf9 =
<https://www.dropbox.com/scl/fi/now8btmoboddxn9zbt8nm/video-cmg5iztl0001z=
pr0130ij9d33.mp4?rlkey=3D2l2htti31yigjaxgcte1ttsf9&st=3Dyrnfy8zv&dl=3D0> =
&st=3Dyrnfy8zv&dl=3D0
I used your extend feature to try and get the woman standing in front of =
the green screen to be 75 seconds. You can see the results were =
unsuccessful.
=20
Once again, I appreciate your work.
=20
Vince
=20
From: Clashware <contact@clashware.com <mailto:contact@clashware.com> >=20
Sent: 29 September 2025 20:23
To: vince@showfile.com <mailto:vince@showfile.com>=20
Subject: Long videos quality
=20
Hi Vince,
=20
During last week I have tried several techniques to recover the video =
you sent me.
While I was not able to recover a high-quality version of that specific =
file, it helped the team in enhancing our generation system.
=20
We have now deployed a fix that significantly improves the quality for =
all videos, I hope it will resolve the quality problem in your videos.
Regarding the option for silent videos: it is planned, our main focus is =
to integrate it seamlessly into the existing user experience.
=20
I have added 1500 credits to your account to refund the previous videos, =
I thank you for having identified that issue, and hope it is now fixed. =
If the quality still deteriorates, please contact us!
=20
Kind Regards,
Nils Delage
Clashware S=C3=A0rl
=20
P.S.The idea of generating a video with a green screen background seems =
intrigued me. If it's possible, could you tell me what you do with these =
videos next? I'm curious what a finalized video looks like!
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--></style></head><body lang=3DEN-GB link=3D"#467886" vlink=3D"#96607D" =
style=3D'word-wrap:break-word'><div class=3DWordSection1><p =
class=3DMsoNormal><span style=3D'mso-fareast-language:EN-US'>Hi =
Nils,<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'mso-fareast-language:EN-US'>How are =
you?<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'mso-fareast-language:EN-US'>Are you =
closer to discovering why the image quality disintegrates over =
time?<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'>You are so close to having a =
fantastic product.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'>Vince<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><di=
v style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm;font-size:pt'><p class=3DMsoNormal><b><span =
style=3D'font-family:"Calibri",sans-serif'>From:</span></b><span =
style=3D'font-family:"Calibri",sans-serif'> admin@showfile.com =
<admin@showfile.com> <br><b>Sent:</b> 30 September 2025 =
11:02<br><b>To:</b> 'Clashware' =
<contact@clashware.com><br><b>Subject:</b> RE: Long videos =
quality<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'>Hi Nils,<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'mso-fareast-language:EN-US'>Thank you =
for your reply. Your tool will be so valuable to me I am prepared to =
wait for you to perfect it. Please let me know if I can be of assistance =
in your development process.<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'mso-fareast-language:EN-US'>Thank you =
very much for the 1500 credits, it is greatly =
appreciated.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'mso-fareast-language:EN-US'>Hear is the =
link to another video file:<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'mso-fareast-language:EN-US'><a =
href=3D"https://www.dropbox.com/scl/fi/now8btmoboddxn9zbt8nm/video-cmg5iz=
tl0001zpr0130ij9d33.mp4?rlkey=3D2l2htti31yigjaxgcte1ttsf9&st=3Dyrnfy8=
zv&dl=3D0">https://www.dropbox.com/scl/fi/now8btmoboddxn9zbt8nm/video=
-cmg5iztl0001zpr0130ij9d33.mp4?rlkey=3D2l2htti31yigjaxgcte1ttsf9&st=3D=
yrnfy8zv&dl=3D0</a><o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><br><br>I used your extend feature =
to try and get the woman standing in front of the green screen to be 75 =
seconds. You can see the results were =
unsuccessful.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'mso-fareast-language:EN-US'>Once again, =
I appreciate your work.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'>Vince<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><di=
v style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm;font-size:pt'><p class=3DMsoNormal><b><span =
style=3D'font-family:"Calibri",sans-serif'>From:</span></b><span =
style=3D'font-family:"Calibri",sans-serif'> Clashware <<a =
href=3D"mailto:contact@clashware.com">contact@clashware.com</a>> =
<br><b>Sent:</b> 29 September 2025 20:23<br><b>To:</b> <a =
href=3D"mailto:vince@showfile.com">vince@showfile.com</a><br><b>Subject:<=
/b> Long videos quality<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p> </o:p></p><div><p class=3DMsoNormal><span =
style=3D'font-family:"Helvetica",sans-serif'>Hi =
Vince,<o:p></o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-family:"Helvetica",sans-serif'><o:p> </o:p></span></p>=
</div><p style=3D'-webkit-text-size-adjust: auto'>During last week I =
have tried several techniques to recover the video you sent =
me.<o:p></o:p></p><div><p class=3DMsoNormal><span =
style=3D'font-family:"Helvetica",sans-serif'>While I was not able to =
recover a high-quality version of that specific file, it helped the team =
in enhancing our generation system.<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span =
style=3D'font-family:"Helvetica",sans-serif'><o:p> </o:p></span></p>=
</div><p style=3D'-webkit-text-size-adjust: auto'>We have now deployed a =
fix that significantly improves the quality for all videos, I hope it =
will resolve the quality problem in your videos.<o:p></o:p></p><div><p =
class=3DMsoNormal>Regarding the option for silent videos: it is planned, =
our main focus is to integrate it seamlessly into the existing user =
experience.<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p> </o:p></p></div><div><p class=3DMsoNormal>I =
have added 1500 credits to your account to refund the previous videos, I =
thank you for having identified that issue, and hope it is now fixed. If =
the quality still deteriorates, please contact =
us!<o:p></o:p></p></div><div><p class=3DMsoNormal><span =
style=3D'font-family:"Helvetica",sans-serif'><o:p> </o:p></span></p>=
</div><div><p class=3DMsoNormal><span =
style=3D'font-family:"Helvetica",sans-serif'>Kind =
Regards,<o:p></o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-family:"Helvetica",sans-serif'>Nils =
Delage<o:p></o:p></span></p></div><div><div><p class=3DMsoNormal><span =
style=3D'font-family:"Helvetica",sans-serif'>Clashware =
S=C3=A0rl<o:p></o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-family:"Helvetica",sans-serif'><o:p> </o:p></span></p>=
</div><div><p class=3DMsoNormal><span =
style=3D'font-family:"Helvetica",sans-serif'>P.S.The idea of generating =
a video with a green screen background seems intrigued me. If it's =
possible, could you tell me what you do with these videos next? I'm =
curious what a finalized video looks =
like!<o:p></o:p></span></p></div></div></div></body></html>
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