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From: "Royal Bank of Scotland" <info@notifications.rbs.co.uk>
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Date: Wed, 20 Jan 2021 11:07:12 +0100
To: <vince@showfile.com>
Reply-To: "Royal Bank of Scotland" <info@notifications.rbs.co.uk>
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Stay home, stay safe
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Is this email not displaying correctly=3F <a href=3D"https://m.notification=
s.rbs.co.uk/r/=3Fid=3Dh166a6414%2C87ac599f%2C8006c2c0&p1=3D%40OrCVXAISslJwH=
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lank" _type=3D"mirrorPage">View it in your browser</a>.
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<img src=3D"https://t.notifications.natwest.com/res/rbos/a002c3b99a57bfad9f=
4a2049f2186e5b.png" width=3D"600" alt=3D"Keeping you safe for a better 2021=
" border=3D"0" style=3D"display:block; width:600px;">
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57289f66c5a8f5.png" width=3D"100%" alt=3D"Keeping you safe for a better 202=
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ont-size:13px; line-height:18px; padding-top:10px;">
Dear Mr Herbert,<br><br>I hope you and your loved ones are staying safe.<br=
><br>As we start 2021 with another lockdown and the challenges it brings, I=
wanted to write to you personally to reassure you that we continue to be h=
ere for you. Right now, that means providing services that protect you and =
your family by allowing you to do your banking from home.
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lor=3D"#FFFFFF">
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<table border=3D"0" width=3D"600" cellpadding=3D"0" cellspacing=3D"0" class=
=3D"container" style=3D"width:600px;" bgcolor=3D"#FFFFFF">
<tr>
<td style=3D"padding:0 30px 0;" class=3D"pad-lr-15 ">
<table border=3D"0" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" styl=
e=3D"" bgcolor=3D"">
<tr>
</tr>
<tr>
<td style=3D"" class=3D"">
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<tr>
<td align=3D"left" style=3D"font-family:Arial, sans-serif; color:#002D64; f=
ont-size:19px; line-height:22px; padding-top:20px; font-weight:bold;">
Ways to bank safely from home
</td>
</tr>
<tr>
<td style=3D"padding-top:5px;">
<table border=3D"0" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0">
<tr>
<td align=3D"center" valign=3D"top" style=3D"font-family:Arial, sans-serif;=
color:#002D64; font-size:17px; line-height:20px; font-weight:bold; padding=
-top:10px; padding-right:13px;">
•
</td>
<td width=3D"100%" align=3D"left" valign=3D"top" style=3D"font-family:Arial=
, sans-serif; color:#4C4C4C; font-size:13px; padding-top:10px;">
<table border=3D"0" width=3D"100%" cellspacing=3D"0" cellpadding=3D"0">
<tr>
<td valign=3D"top" style=3D"font-family:Arial, sans-serif; color:#002D64; f=
ont-size:17px; line-height:20px; font-weight:bold; padding:0 0 5px;">
Video Banking extended hours
</td>
</tr>
<tr>
<td style=3D"font-family:Arial, sans-serif; color:#4C4C4C; font-size:13px; =
line-height:18px;">
Instead of coming into a branch, you can now chat face to face with on=
e of our Senior Personal Bankers to review your finances from the comfort o=
f home. These are the same people you=E2=80=99re used to seeing in our=
branch and many are themselves working from their homes at this time. We'v=
e upgraded our technology so it=E2=80=99s easy to use, confidential and sec=
ure. We've also extended our team=E2=80=99s hours and they can now be reach=
ed between 8am and 8pm Monday to Friday and 9am to 3pm on Sa=
turday. The service will work from your smartphone, tablet or computer=
. To book an appointment, <a href=3D"https://m.notifications.rbs.co.uk=
/r/=3Fid=3Dh166a6414%2C87ac599f%2C8006c2c1&s=3DbYPHnJ70uh6HvFY3RqU2OtzGyhEu=
F485Culmfv9ExNE=3D" rel=3D"noopener noreferrer" target=3D"_blank" style=3D"=
color: #4c4c4c;">click here</a>.
</td>
</tr>
</table>
</td>
</tr>
<tr>
<td align=3D"center" valign=3D"top" style=3D"font-family:Arial, sans-serif;=
color:#002D64; font-size:17px; line-height:20px; font-weight:bold; padding=
-top:10px; padding-right:13px;">
•
</td>
<td width=3D"100%" align=3D"left" valign=3D"top" style=3D"font-family:Arial=
, sans-serif; color:#4C4C4C; font-size:13px; padding-top:10px;">
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<tr>
<td valign=3D"top" style=3D"font-family:Arial, sans-serif; color:#002D64; f=
ont-size:17px; line-height:20px; font-weight:bold; padding:0 0 5px;">
Banking on the mobile app
</td>
</tr>
<tr>
<td style=3D"font-family:Arial, sans-serif; color:#4C4C4C; font-size:13px; =
line-height:18px;">
You can use our mobile app for day-to-day banking, including checking your =
balance and transactions, managing your bills and much more. You can even k=
eep an eye on your mortgage via our app. If you get stuck with anything, yo=
u can also message us 24/7 through your app and tap on the Help menu. =
<br><br>If you=E2=80=99re new to banking from home, our Digital Lessons can=
show you how to use the mobile app. For more information, <a href=3D"=
https://m.notifications.rbs.co.uk/r/=3Fid=3Dh166a6414%2C87ac599f%2C8006c2c2=
&s=3DdGL-32YG_m_Ig8Og_vaIkx1ZV1u41OV7Ol15MlNx0ws=3D" rel=3D"noopener norefe=
rrer" target=3D"_blank" style=3D"color: #4c4c4c;">click here</a>.
</td>
</tr>
</table>
</td>
</tr>
<tr>
<td align=3D"center" valign=3D"top" style=3D"font-family:Arial, sans-serif;=
color:#002D64; font-size:17px; line-height:20px; font-weight:bold; padding=
-top:10px; padding-right:13px;">
•
</td>
<td width=3D"100%" align=3D"left" valign=3D"top" style=3D"font-family:Arial=
, sans-serif; color:#4C4C4C; font-size:13px; padding-top:10px;">
<table border=3D"0" width=3D"100%" cellspacing=3D"0" cellpadding=3D"0">
<tr>
<td valign=3D"top" style=3D"font-family:Arial, sans-serif; color:#002D64; f=
ont-size:17px; line-height:20px; font-weight:bold; padding:0 0 5px;">
Calling
</td>
</tr>
<tr>
<td style=3D"font-family:Arial, sans-serif; color:#4C4C4C; font-size:13px; =
line-height:18px;">
If you'd like to call, our team of customer care experts are here to help.&=
nbsp;We=E2=80=99ve recently introduced Voice ID to provide even stronger se=
curity on your account. It authenticates you simply using your voice, so no=
need for a password.<br><br>For customers who are over 60 or shielding, we=
have a dedicated helpline to reduce waiting times and offer personalised s=
upport. It=E2=80=99s open from 8am to 8pm, seven days a week. <span style=
=3D"color: #4c4c4c;">Call us on</span><span style=3D"color: #ff00ff;"> </sp=
an><strong>0800 051 4177</strong><span style=3D"color: #ff00ff;">. </span><=
span style=3D"color: #4c4c4c;">Relay UK: </span><strong>18001 0800 051=
4177</strong><span style=3D"color: #4c4c4c;">.</span><br><br>We also have =
a dedicated helpline for NHS and social care workers open 24/7 so that you =
can fit your banking in around your shifts. You can call us any time on <st=
rong>0800 046 6734</strong><span style=3D"color: #4c4c4c;">. Relay UK: </sp=
an><strong>18001 0800 046 6734</strong><span style=3D"color: #4c4c4c;">.</s=
pan>
</td>
</tr>
</table>
</td>
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</td>
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</table>
</td>
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</td>
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</table>
<table border=3D"0" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" bgco=
lor=3D"#FFFFFF">
<tr>
<td align=3D"center" valign=3D"top" style=3D" " class=3D" ">
<table border=3D"0" width=3D"600" cellpadding=3D"0" cellspacing=3D"0" class=
=3D"container" style=3D"width:600px;" bgcolor=3D"#FFFFFF">
<tr>
<td style=3D"padding:0 30px 0;" class=3D"pad-lr-15 ">
<table border=3D"0" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" styl=
e=3D"" bgcolor=3D"">
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</tr>
<tr>
<td style=3D"" class=3D"">
<table border=3D"0" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0">
<tr>
<td align=3D"left" style=3D"font-family:Arial, sans-serif; color:#002D64; f=
ont-size:19px; line-height:22px; padding-top:20px; font-weight:bold;">
If you need to visit a branch
</td>
</tr>
<tr>
<td align=3D"left" style=3D"font-family:Arial, sans-serif; color:#4C4C4C; f=
ont-size:13px; line-height:18px; padding-top:10px;">
With so many ways to bank from home, we hope you won=E2=80=99t need to visi=
t us in branch. However, if you do, you can use our <a href=3D"https://m.no=
tifications.rbs.co.uk/r/=3Fid=3Dh166a6414%2C87ac599f%2C8006c2c5&s=3Db5PLRGk=
yS-F1n6Y7sjJOe70UVmY1NPcdJZ2TrjzIG6M=3D" rel=3D"noopener noreferrer" target=
=3D"_blank" style=3D"color: #4c4c4c;">branch locator</a> to check your loca=
l branch opening hours. When visiting a branch, you're required by law=
to wear a face covering unless you have a valid medical reason not to. Tha=
nk you for your support in taking care of my team while they take care of y=
ou.
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lor=3D"#FFFFFF">
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<td align=3D"center" valign=3D"top" style=3D" " class=3D" ">
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ont-size:19px; line-height:22px; padding-top:20px; font-weight:bold;">
Coronavirus support on our website
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ont-size:13px; line-height:18px; padding-top:10px;">
If you=E2=80=99re struggling financially, we have a range of helpful measur=
es such as payment holidays that you may wish to consider. For full details=
on these options, as well as details of other support that=E2=80=99s avail=
able, visit our <a href=3D"https://m.notifications.rbs.co.uk/r/=3Fid=3Dh166=
a6414%2C87ac599f%2C8006c2c6&s=3DF9jwXxA0sBXPM8P8fs9xTgVmV3-lKl4KxIUyKTs3CeQ=
=3D" rel=3D"noopener noreferrer" target=3D"_blank" style=3D"color: #4c4c4c;=
">coronavirus support hub</a>. We keep this page updated to make sure you a=
lways have the latest information and deadlines for the support that=E2=80=
=99s available.
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lor=3D"#FFFFFF">
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<td align=3D"center" valign=3D"top" style=3D" " class=3D" ">
<table border=3D"0" width=3D"600" cellpadding=3D"0" cellspacing=3D"0" class=
=3D"container" style=3D"width:600px;" bgcolor=3D"#FFFFFF">
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<td style=3D"padding:0 30px 0;" class=3D"pad-lr-15 ">
<table border=3D"0" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" styl=
e=3D"" bgcolor=3D"">
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<td align=3D"left" style=3D"font-family:Arial, sans-serif; color:#4C4C4C; f=
ont-size:13px; line-height:18px; padding-top:10px;">
Finally, I wish you well for 2021 and thank you for your continued support.=
With the vaccine roll-out under way and spring around the corner I hope we=
can all look forward to better days ahead.<br><br>Please take care and rem=
ember we=E2=80=99re here to help.<br><br>Yours sincerely,<br><br><strong>Da=
vid Lindberg</strong><br><strong>CEO, Retail Banking</strong>
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ont-size:11px; line-height:14px; padding-top: 20px; font-weight:normal;" cl=
ass=3D"pad-t-15">
App available to customers aged 11+ with compatible iOS and Android devices=
and a UK or international mobile number in specific countries.<br><br>For =
Video Banking, you require a device that has a camera or webcam, and connec=
tion to the internet. Video Banking may be recorded. Appointments are avail=
able between 8am =E2=80=93 8pm Monday to Friday and 9am =E2=80=93 3pm Satur=
days.<br><br>Voice ID is available to Telephone Banking customers aged 18 a=
nd over.
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ont-size:13px; line-height:18px;">
<span style=3D"font-weight:bold;">About this email</span>
<br><br>This email is confidential and intended for the addressee only. Ple=
ase delete if that is not you.
<br><br>This is a message designed to keep you informed of important inform=
ation associated with your account.
<br><br>Please do not reply to this email as the address is not monitored. =
Visit our <a href=3D"https://m.notifications.rbs.co.uk/r/=3Fid=3Dh166a6414%=
2C87ac599f%2C8006c2c7&s=3DycWPp8mkyT1AZWTMUGBoB-D9z9YmF-5amquJSoIT_fQ=3D" s=
tyle=3D"color:#4C4C4C; text-decoration:underline;" target=3D"_blank">Suppor=
t Centre</a> if you have any queries and we=E2=80=99ll be happy to help.
<br><br><br><a name=3D"security"></a><span style=3D"font-weight:bold;">Imp=
ortant security information</span>
<br><br>To help you identify our email and as an extra security measure the=
second half of your postcode is shown at the top. If you have not provided=
us with this information or your personal details have changed please cont=
act us to update your details.
<br><br>Royal Bank of Scotland will <strong>NEVER</strong> ask for your ful=
l PIN or Password when identifying you on the phone or online, and will <st=
rong>NEVER</strong> ask for Card Reader codes on the phone, by email or tex=
t message. Fraudsters may claim to be the bank, police or other companies y=
ou trust to try and access security information. If you receive a call or e=
mail from Royal Bank of Scotland that you are suspicious about, cease the c=
all immediately, or forward the email to <a href=3D"mailto:phishing@rbs.co.=
uk" target=3D"blank" style=3D"color:#4C4C4C; text-decoration:underline;">ph=
ishing@rbs.co.uk</a>.
Visit <a href=3D"https://m.notifications.rbs.co.uk/r/=3Fid=3Dh166a6414%2C87=
ac599f%2C8006c2c8&s=3DVFI34l3_EH4HgBgRHqRXHxGpTZVDwTFYeiNzEkYRVY8=3D" targe=
t=3D"blank" style=3D"color:#4C4C4C; text-decoration:underline;">rbs.co.uk/s=
ecurity</a> for more information and advice.
<br><br><span style=3D"font-weight:bold;">The Royal Bank of Scotland plc. R=
egistered in Scotland No SC083026. Registered Office: 36 St. Andrew Square,=
Edinburgh EH2 2YB. Financial Services Firm Reference Number 114724.</span>
<br><br><span style=3D"font-weight:bold;">Authorised by the Prudential Regu=
lation Authority and regulated by the Financial Conduct Authority and the P=
rudential Regulation Authority.</span>
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