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Date: Mon, 11 Jan 2021 22:44:35 +0000
From: "Alex Beraru (Support)" <support@syrp.co.nz>
Reply-To: Support <support@syrp.co.nz>
To: Vince <vince@showfile.com>
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<R5DYY4VLVG_5ffbb525bae09_5df005b41372d3_sprut@zendesk.com>
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Subject: Re: Genie Mini 2 (109471)
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##- Please type your reply above this line -##
Your Syrp inquiry number is 109471 and you can add add any additional com=
ment you might have by replying to this email.
----------------------------------------------
Alex Beraru, Jan 12, 2021, 11:44 GMT+13
Hey there,
Glad I could help :)
Alex
Syrp Product Support
www.syrp.co
----------------------------------------------
Alex Beraru, Jan 11, 2021, 15:17 GMT+13
Hey Vince,
Bellow is a link to a video demonstrating a workaround to achieving this.=
https://support.syrp.co.nz/hc/en-us/articles/360001466616--Achieve-more-t=
han-360deg-using-Genie-Mini-II-
Cheers,
Alex
Syrp Product Support
www.syrp.co
----------------------------------------------
Vince, Dec 31, 2020, 6:55 GMT+13
Hi Syrp, I have just bought a Genie Mini 2 for a project where the video =
camera needs to rotate by 720 degrees, that is, 2 complete circles. It ne=
eds to be achieved in one continuous movement. It is important that it is=
a smooth single shot. I am disappointed to see that there is no setting =
for this in the app although I believe that the Mini 2 is perfectly capab=
le of this sequence. Can you please advise? Is there a hack I can make? I=
believe that a previous version of the software had a manual mode. This =
is quite urgent so I would appreciate your help.
Vince Herbert
Head of Lighting and Video Production.
Royal Shakespeare Company
--------------------------------
This email is a service from Syrp.
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<p dir=3D"ltr">Your Syrp inquiry number is 109471 and you can add add=
any additional comment you might have by replying to this email.</p><p d=
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ze: 15px; line-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0;=
color:#1b1d1e;" dir=3D"ltr"> =
<strong>Alex Beraru</strong> (Syrp) =
</p> <p style=3D=
"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,=
Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-bottom: 15p=
x; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr"> J=
an 12, 2021, 11:44 GMT+13 </p> =
<div class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; font-=
family: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-s=
erif; font-size: 14px; line-height: 22px; margin: 15px 0">Hey there,<br /=
><br />Glad I could help :)<br /><br />Alex=C2=A0<br /><div class=3D"sign=
ature"><p dir=3D"ltr" style=3D"color: #2b2e2f; font-family: 'Lucida Sans =
Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-serif; font-size: 14px=
; line-height: 22px; margin: 15px 0">Syrp Product Support</p><p dir=3D"lt=
r" style=3D"color: #2b2e2f; font-family: 'Lucida Sans Unicode', 'Lucida G=
rande', 'Tahoma', Verdana, sans-serif; font-size: 14px; line-height: 22px=
; margin: 15px 0"><a href=3D"http://www.syrp.co" rel=3D"noreferrer">www.s=
yrp.co</a></p></div></div><p dir=3D"ltr"> =
</p></td> </tr> </tbody></table> </td> </tr></tbody></t=
able><p dir=3D"ltr"></p><table width=3D"100%" cellpadding=3D"0" cellspaci=
ng=3D"0" border=3D"0" role=3D"presentation"> <tbody><tr> <td width=3D=
"100%" style=3D"padding: 15px 0; border-top: 1px dotted #c5c5c5;"> <=
table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" sty=
le=3D"table-layout:fixed;" role=3D"presentation"> <tbody><tr> =
<td valign=3D"top" style=3D"padding: 0 15px 0 15px; widt=
h: 40px;"> <img width=3D"40" height=3D"40" alt=3D"" style=3D=
"height: auto; line-height: 100%; outline: none; text-decoration: none; -=
webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5px;" =
src=3D"https://syrp.zendesk.com/system/photos/3600/1736/3016/Annotation_2=
020-04-03_144505.jpg" /> </td> <td width=3D=
"100%" style=3D"padding: 0; margin: 0;" valign=3D"top"> <p sty=
le=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Ver=
dana,Tahoma,sans-serif; font-size: 15px; line-height: 18px; margin-bottom=
: 0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr"> =
<strong>Alex Berar=
u</strong> (Syrp) =
</p> <p style=3D"font-family:'Lucida Grande','Lucida Sans =
Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 13px; line-h=
eight: 25px; margin-bottom: 15px; margin-top: 0; padding: 0; color:#bbbbb=
b;" dir=3D"ltr"> Jan 11, 2021, 15:17 GMT+13 </p> =
<div class=3D"zd-comment" dir=3D"auto"=
style=3D"color: #2b2e2f; font-family: 'Lucida Sans Unicode', 'Lucida Gra=
nde', 'Tahoma', Verdana, sans-serif; font-size: 14px; line-height: 22px; =
margin: 15px 0">Hey Vince,=C2=A0<br /><br />Bellow is a link to a video d=
emonstrating a workaround to achieving this.=C2=A0<br /><br /><a href=3D"=
https://support.syrp.co.nz/hc/en-us/articles/360001466616--Achieve-more-t=
han-360deg-using-Genie-Mini-II-" rel=3D"noreferrer">https://support.syrp.=
co.nz/hc/en-us/articles/360001466616--Achieve-more-than-360deg-using-Geni=
e-Mini-II-</a><br /><br />Cheers,<br /><br />Alex=C2=A0<br /><br /><br />=
<br /><br /><br /><br /><br /><div class=3D"signature"><p dir=3D"ltr" sty=
le=3D"color: #2b2e2f; font-family: 'Lucida Sans Unicode', 'Lucida Grande'=
, 'Tahoma', Verdana, sans-serif; font-size: 14px; line-height: 22px; marg=
in: 15px 0">Syrp Product Support</p><p dir=3D"ltr" style=3D"color: #2b2e2=
f; font-family: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana=
, sans-serif; font-size: 14px; line-height: 22px; margin: 15px 0"><a href=
=3D"http://www.syrp.co" rel=3D"noreferrer">www.syrp.co</a></p></div></div=
><p dir=3D"ltr"> </p></td> </tr> =
</tbody></table> </td> </tr></tbody></table><p dir=3D"ltr"></p><=
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e=3D"presentation"> <tbody><tr> <td width=3D"100%" style=3D"padding: =
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padding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"table-layout:fixed;=
" role=3D"presentation"> <tbody><tr> <td vali=
gn=3D"top" style=3D"padding: 0 15px 0 15px; width: 40px;"> <=
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e=3D"padding: 0; margin: 0;" valign=3D"top"> <p style=3D"font-=
family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma=
,sans-serif; font-size: 15px; line-height: 18px; margin-bottom: 0; margin=
-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr"> =
<strong>Vince</strong> </p> <p =
style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',=
Verdana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-bot=
tom: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr"> =
Dec 31, 2020, 6:55 GMT+13 </p> =
<div class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f=
; font-family: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana,=
sans-serif; font-size: 14px; line-height: 22px; margin: 15px 0"><p style=
=3D"color: #2b2e2f; font-family: 'Lucida Sans Unicode', 'Lucida Grande', =
'Tahoma', Verdana, sans-serif; font-size: 14px; line-height: 22px; margin=
: 15px 0" dir=3D"ltr">Hi Syrp, I have just bought a Genie Mini 2 for a pr=
oject where the video camera needs to rotate by 720 degrees, that is, 2 c=
omplete circles. It needs to be achieved in one continuous movement. It i=
s important that it is a smooth single shot. I am disappointed to see tha=
t there is no setting for this in the app although I believe that the Min=
i 2 is perfectly capable of this sequence. Can you please advise? Is ther=
e a hack I can make? I believe that a previous version of the software ha=
d a manual mode. This is quite urgent so I would appreciate your help.</p=
><p style=3D"color: #2b2e2f; font-family: 'Lucida Sans Unicode', 'Lucida =
Grande', 'Tahoma', Verdana, sans-serif; font-size: 14px; line-height: 22p=
x; margin: 15px 0" dir=3D"ltr">Vince Herbert<br />Head of Lighting and Vi=
deo Production.<br />Royal Shakespeare Company</p></div> =
</td> </tr> </tbody></table> </td> </tr>=
</tbody></table></div>
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