File: D:/hMailServer/Data/showfile.com/admin/1A/{1AACA5D6-84E6-4B74-B848-172DB7ACD821}.eml
From: <admin@showfile.com>
To: "'Support'" <support@syrp.co.nz>
References: <R5DYY4VLVG@zendesk.com> <R5DYY4VLVG_5fecbefa91e41_49bea5b428190c2_sprut@zendesk.com> <000001d6e534$42cadee0$c8609ca0$@showfile.com> <R5DYY4VLVG_5ffbb525bae09_5df005b41372d3_sprut@zendesk.com>
In-Reply-To: <R5DYY4VLVG_5ffbb525bae09_5df005b41372d3_sprut@zendesk.com>
Subject: RE: Genie Mini 2 (109471)
Date: Mon, 11 Jan 2021 10:30:57 -0000
Message-ID: <000d01d6e804$da84d560$8f8e8020$@showfile.com>
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_000E_01D6E804.DA8598B0"
X-Mailer: Microsoft Outlook 16.0
Thread-Index: AQKavtV1YGd/NN6ysIa3SZm82C03zQKQBEzCASYQ2i4CFQ8FKAH1CiWg
Content-Language: en-gb
X-OlkEid: 000000003E905BC03AE8234FA6F716356A1D0EE50700C3B68E10F77511CEB4CD00AA00BBB6E600000000000E0000071B2F9BB1DDB643A732EE9F1BEE430D00000000681400003DF0E2C7D3E5F84E809A9247181DF639
This is a multipart message in MIME format.
------=_NextPart_000_000E_01D6E804.DA8598B0
Content-Type: text/plain;
charset="utf-8"
Content-Transfer-Encoding: 7bit
Thanks Alex,
I knew you would have an answer.
Vince
From: Alex Beraru (Support) <support@syrp.co.nz>
Sent: 11 January 2021 02:17
To: Vince <vince@showfile.com>
Subject: Re: Genie Mini 2 (109471)
##- Please type your reply above this line -##
Your Syrp inquiry number is 109471 and you can add add any additional
comment you might have by replying to this email.
<https://syrp.zendesk.com/system/photos/3600/1736/3016/Annotation_2020-04-03_144505.jpg>
Alex Beraru (Syrp)
Jan 11, 2021, 15:17 GMT+13
Hey Vince,
Bellow is a link to a video demonstrating a workaround to achieving this.
https://support.syrp.co.nz/hc/en-us/articles/360001466616--Achieve-more-than-360deg-using-Genie-Mini-II-
Cheers,
Alex
Syrp Product Support
www.syrp.co <http://www.syrp.co>
<https://secure.gravatar.com/avatar/7c95c53ebafa850b4c4eb33ab431d8d9?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.png&r=g>
Vince
Dec 31, 2020, 6:55 GMT+13
Hi Syrp, I have just bought a Genie Mini 2 for a project where the video
camera needs to rotate by 720 degrees, that is, 2 complete circles. It needs
to be achieved in one continuous movement. It is important that it is a
smooth single shot. I am disappointed to see that there is no setting for
this in the app although I believe that the Mini 2 is perfectly capable of
this sequence. Can you please advise? Is there a hack I can make? I believe
that a previous version of the software had a manual mode. This is quite
urgent so I would appreciate your help.
Vince Herbert
Head of Lighting and Video Production.
Royal Shakespeare Company
This email is a service from Syrp. Delivered by
<https://www.zendesk.com/support/?utm_campaign=text&utm_content=Syrp&utm_medium=poweredbyzendesk&utm_source=email-notification>
Zendesk
[R5DYY4-VLVG]
------=_NextPart_000_000E_01D6E804.DA8598B0
Content-Type: text/html;
charset="utf-8"
Content-Transfer-Encoding: quoted-printable
<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8"><meta =
name=3DGenerator content=3D"Microsoft Word 15 (filtered medium)"><!--[if =
!mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Verdana;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:"Lucida Sans Unicode";
panose-1:2 11 6 2 3 5 4 2 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
span.EmailStyle20
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext=3D"edit" spidmax=3D"1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext=3D"edit">
<o:idmap v:ext=3D"edit" data=3D"1" />
</o:shapelayout></xml><![endif]--></head><body lang=3DEN-GB link=3Dblue =
vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'>Thanks =
Alex,<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'mso-fareast-language:EN-US'>I knew you =
would have an answer.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'>Vince<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><di=
v style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3DMsoNormal><b><span =
lang=3DEN-US>From:</span></b><span lang=3DEN-US> Alex Beraru (Support) =
<support@syrp.co.nz> <br><b>Sent:</b> 11 January 2021 =
02:17<br><b>To:</b> Vince <vince@showfile.com><br><b>Subject:</b> =
Re: Genie Mini 2 (109471)<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p> </o:p></p><div><div><p class=3DMsoNormal =
style=3D'line-height:13.5pt'><span lang=3DEN-US =
style=3D'font-size:9.0pt;font-family:"Verdana",sans-serif;color:#B5B5B5'>=
##- Please type your reply above this line =
-##<o:p></o:p></span></p></div><p style=3D'line-height:13.5pt'><span =
lang=3DEN-US =
style=3D'font-size:9.0pt;font-family:"Verdana",sans-serif;color:#444444'>=
Your Syrp inquiry number is 109471 and you can add add any additional =
comment you might have by replying to this =
email.<o:p></o:p></span></p><div style=3D'margin-top:18.75pt'><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
width=3D"100%" style=3D'width:100.0%;border-collapse:collapse'><tr><td =
width=3D"100%" style=3D'width:100.0%;border:none;border-top:dotted =
#C5C5C5 1.0pt;padding:11.25pt 0cm 11.25pt 0cm'><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
width=3D"100%" style=3D'width:100.0%;border-collapse:collapse'><tr><td =
width=3D40 valign=3Dtop style=3D'width:30.0pt;padding:0cm 11.25pt 0cm =
11.25pt'><p class=3DMsoNormal><img width=3D40 height=3D40 =
style=3D'width:.4166in;height:.4166in' id=3D"_x0000_i1026" =
src=3D"https://syrp.zendesk.com/system/photos/3600/1736/3016/Annotation_2=
020-04-03_144505.jpg"><o:p></o:p></p></td><td width=3D"100%" =
valign=3Dtop style=3D'width:100.0%;padding:0cm 0cm 0cm 0cm'><p =
style=3D'margin:0cm;line-height:13.5pt'><strong><span =
style=3D'font-size:11.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#1B1D1E'>Alex Beraru</span></strong><span =
style=3D'font-size:11.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#1B1D1E'> (Syrp) <o:p></o:p></span></p><p =
style=3D'mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:11.25pt;ma=
rgin-left:0cm;line-height:18.75pt'><span =
style=3D'font-size:10.0pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#BBBBBB'>Jan 11, 2021, 15:17 GMT+13 =
<o:p></o:p></span></p><div =
style=3D'margin-top:11.25pt;margin-bottom:11.25pt'><p class=3DMsoNormal =
style=3D'margin-bottom:12.0pt;line-height:16.5pt'><span =
style=3D'font-size:10.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#2B2E2F'>Hey Vince, <br><br>Bellow is a =
link to a video demonstrating a workaround to achieving =
this. <br><br><a =
href=3D"https://support.syrp.co.nz/hc/en-us/articles/360001466616--Achiev=
e-more-than-360deg-using-Genie-Mini-II-">https://support.syrp.co.nz/hc/en=
-us/articles/360001466616--Achieve-more-than-360deg-using-Genie-Mini-II-<=
/a><br><br>Cheers,<br><br>Alex <br><br><br><br><br><br><br><o:p></o:=
p></span></p><div><p =
style=3D'mso-margin-top-alt:11.25pt;margin-right:0cm;margin-bottom:11.25p=
t;margin-left:0cm;line-height:16.5pt'><span =
style=3D'font-size:10.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#2B2E2F'>Syrp Product =
Support<o:p></o:p></span></p><p =
style=3D'mso-margin-top-alt:11.25pt;margin-right:0cm;margin-bottom:11.25p=
t;margin-left:0cm;line-height:16.5pt'><span =
style=3D'font-size:10.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#2B2E2F'><a =
href=3D"http://www.syrp.co">www.syrp.co</a><o:p></o:p></span></p></div></=
div></td></tr></table></td></tr></table><p class=3DMsoNormal =
style=3D'line-height:13.5pt'><span lang=3DEN-US =
style=3D'font-size:9.0pt;font-family:"Verdana",sans-serif;color:#444444'>=
<o:p> </o:p></span></p><table class=3DMsoNormalTable border=3D0 =
cellspacing=3D0 cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%;border-collapse:collapse'><tr><td width=3D"100%" =
style=3D'width:100.0%;border:none;border-top:dotted #C5C5C5 =
1.0pt;padding:11.25pt 0cm 11.25pt 0cm'><table class=3DMsoNormalTable =
border=3D0 cellspacing=3D0 cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%;border-collapse:collapse'><tr><td width=3D40 =
valign=3Dtop style=3D'width:30.0pt;padding:0cm 11.25pt 0cm 11.25pt'><p =
class=3DMsoNormal><img border=3D0 width=3D40 height=3D40 =
style=3D'width:.4166in;height:.4166in' id=3D"_x0000_i1025" =
src=3D"https://secure.gravatar.com/avatar/7c95c53ebafa850b4c4eb33ab431d8d=
9?size=3D40&default=3Dhttps%3A%2F%2Fassets.zendesk.com%2Fimages%2F201=
6%2Fdefault-avatar-80.png&r=3Dg"><o:p></o:p></p></td><td =
width=3D"100%" valign=3Dtop style=3D'width:100.0%;padding:0cm 0cm 0cm =
0cm'><p style=3D'margin:0cm;line-height:13.5pt'><strong><span =
style=3D'font-size:11.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#1B1D1E'>Vince</span></strong><span =
style=3D'font-size:11.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#1B1D1E'> <o:p></o:p></span></p><p =
style=3D'mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:11.25pt;ma=
rgin-left:0cm;line-height:18.75pt'><span =
style=3D'font-size:10.0pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#BBBBBB'>Dec 31, 2020, 6:55 GMT+13 =
<o:p></o:p></span></p><div =
style=3D'margin-top:11.25pt;margin-bottom:11.25pt'><p =
style=3D'mso-margin-top-alt:11.25pt;margin-right:0cm;margin-bottom:11.25p=
t;margin-left:0cm;line-height:16.5pt'><span =
style=3D'font-size:10.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#2B2E2F'>Hi Syrp, I have just bought a Genie =
Mini 2 for a project where the video camera needs to rotate by 720 =
degrees, that is, 2 complete circles. It needs to be achieved in one =
continuous movement. It is important that it is a smooth single shot. I =
am disappointed to see that there is no setting for this in the app =
although I believe that the Mini 2 is perfectly capable of this =
sequence. Can you please advise? Is there a hack I can make? I believe =
that a previous version of the software had a manual mode. This is quite =
urgent so I would appreciate your help.<o:p></o:p></span></p><p =
style=3D'mso-margin-top-alt:11.25pt;margin-right:0cm;margin-bottom:11.25p=
t;margin-left:0cm;line-height:16.5pt'><span =
style=3D'font-size:10.5pt;font-family:"Lucida Sans =
Unicode",sans-serif;color:#2B2E2F'>Vince Herbert<br>Head of Lighting and =
Video Production.<br>Royal Shakespeare =
Company<o:p></o:p></span></p></div></td></tr></table></td></tr></table></=
div></div><div style=3D'border:none;border-top:solid #EEEEEE =
1.0pt;padding:8.0pt 0cm 0cm =
0cm;margin-top:7.5pt;margin-bottom:10.5pt'><p class=3DMsoNormal =
style=3D'line-height:13.5pt'><span lang=3DEN-US =
style=3D'font-size:9.0pt;font-family:"Verdana",sans-serif;color:#AAAAAA'>=
This email is a service from Syrp. Delivered by <a =
href=3D"https://www.zendesk.com/support/?utm_campaign=3Dtext&utm_cont=
ent=3DSyrp&utm_medium=3Dpoweredbyzendesk&utm_source=3Demail-notif=
ication" target=3D"_blank"><span =
style=3D'color:black'>Zendesk</span></a> <o:p></o:p></span></p></div><p =
class=3DMsoNormal><span lang=3DEN-US =
style=3D'color:white'>[R5DYY4-VLVG]</span><span =
lang=3DEN-US><o:p></o:p></span></p></div></body></html>
------=_NextPart_000_000E_01D6E804.DA8598B0--