File: D:/hMailServer/Data/showfile.com/admin/15/{150AA057-FE82-4BF0-A621-07172AC9B859}.eml
Return-Path: contact@clashware.com
Delivered-To: vince@showfile.com
Received: from smtp-190d.mail.infomaniak.ch (smtp-190d.mail.infomaniak.ch [185.125.25.13])
by mail.itpartnership.com with ESMTPS
(version=TLSv1.3 cipher=TLS_AES_256_GCM_SHA384 bits=256)
; Mon, 29 Sep 2025 20:23:11 +0100
Received: from smtp-4-0000.mail.infomaniak.ch (unknown [IPv6:2001:1600:7:10::a6b])
by smtp-4-3000.mail.infomaniak.ch (Postfix) with ESMTPS id 4cbB1B3y16zYVc
for <vince@showfile.com>; Mon, 29 Sep 2025 21:23:10 +0200 (CEST)
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=clashware.com;
s=20241106; t=1759173790;
bh=pm3LvScOelv5j9PM9JgkHeHj8UZti8g9X7wPMD4DVn0=;
h=From:Date:Subject:To:From;
b=t+o30UFTMfYMf/gUwHkZp0VK6oPL95UmrLhxtv2Cg5hwQpvOiSqPxjZn8p03ncKt+
jvnPPqaYV0bL6Zfw0l4OTBUlErxX+wDWYrrAnbshcFHF1rz9fCSpoowu31ALk41nYR
kRgFzu+moL2+p6eX4B5MT9VPIvR+9KrkUQHsLiUlKw+++5pvSaBKoKvct0uZ4ZR1dM
pfWAGP+lNF5ZhslF0vZHnINmQU3/YY+7kqHqEs4MT9p3SUg1WrCb2aK/ecUcpTwZtq
81D/2fSyLfRg9l1h98MgmIkMmxrv5Yp/N53swiYl4fx2E3h+pA5xvC8fMcO1xPYWO7
CKqqv9zRqoP3Q==
Received: from unknown by smtp-4-0000.mail.infomaniak.ch (Postfix) with ESMTPA id 4cbB1B0tVKz8t9
for <vince@showfile.com>; Mon, 29 Sep 2025 21:23:10 +0200 (CEST)
Content-Type: multipart/alternative; boundary=Apple-Mail-F022C0F2-7649-428B-86F3-F1D23BCEA75B
Content-Transfer-Encoding: 7bit
From: Clashware <contact@clashware.com>
Mime-Version: 1.0 (1.0)
Date: Mon, 29 Sep 2025 21:22:59 +0200
Subject: Long videos quality
Message-Id: <0DB9C0E1-C7BD-4480-8A41-B030C463960F@clashware.com>
To: vince@showfile.com
X-Mailer: iPhone Mail (22G100)
X-Infomaniak-Routing: alpha
--Apple-Mail-F022C0F2-7649-428B-86F3-F1D23BCEA75B
Content-Type: text/plain;
charset=utf-8
Content-Transfer-Encoding: quoted-printable
Hi Vince,
During last week I have tried several techniques to recover the video you se=
nt me.
While I was not able to recover a high-quality version of that specific file=
, it helped the team in enhancing our generation system.
We have now deployed a fix that significantly improves the quality for all v=
ideos, I hope it will resolve the quality problem in your videos.
Regarding the option for silent videos: it is planned, our main focus is to i=
ntegrate it seamlessly into the existing user experience.
I have added 1500 credits to your account to refund the previous videos, I t=
hank you for having identified that issue, and hope it is now fixed. If the q=
uality still deteriorates, please contact us!
Kind Regards,
Nils Delage
Clashware S=C3=A0rl
P.S.The idea of generating a video with a green screen background seems intr=
igued me. If it's possible, could you tell me what you do with these videos n=
ext? I'm curious what a finalized video looks like!=
--Apple-Mail-F022C0F2-7649-428B-86F3-F1D23BCEA75B
Content-Type: text/html;
charset=utf-8
Content-Transfer-Encoding: quoted-printable
<html><head><meta http-equiv=3D"content-type" content=3D"text/html; charset=3D=
utf-8"></head><body dir=3D"auto"><div style=3D"-webkit-text-size-adjust: aut=
o; font-family: "Helvetica Neue", Helvetica, Arial, sans-serif;">H=
i Vince,</div><div style=3D"-webkit-text-size-adjust: auto; font-family: &qu=
ot;Helvetica Neue", Helvetica, Arial, sans-serif;"><br></div><p style=3D=
"-webkit-text-size-adjust: auto;">During last week I have tried several tech=
niques to recover the video you sent me.</p><div style=3D"-webkit-text-size-=
adjust: auto; font-family: "Helvetica Neue", Helvetica, Arial, san=
s-serif;">While I was not able to recover a high-quality version of that spe=
cific file, it helped the team in enhancing our generation system.</div><div=
style=3D"-webkit-text-size-adjust: auto; font-family: "Helvetica Neue&=
quot;, Helvetica, Arial, sans-serif;"><br></div><p style=3D"-webkit-text-siz=
e-adjust: auto;">We have now deployed a fix that significantly improves the q=
uality for all videos, I hope it will resolve the quality problem in your vi=
deos.<br></p><div style=3D"-webkit-text-size-adjust: auto;">Regarding the op=
tion for silent videos: it is planned, our main focus is to integrate it sea=
mlessly into the existing user experience.</div><p style=3D"-webkit-text-siz=
e-adjust: auto;"></p><div style=3D"-webkit-text-size-adjust: auto;"><br></di=
v><div style=3D"-webkit-text-size-adjust: auto;">I have added 1500 credits t=
o your account to refund the previous videos, I thank you for having identif=
ied that issue, and hope it is now fixed. If the quality still deteriorates,=
please contact us!</div><div style=3D"-webkit-text-size-adjust: auto; font-=
family: "Helvetica Neue", Helvetica, Arial, sans-serif;"><br></div=
><div style=3D"-webkit-text-size-adjust: auto; font-family: "Helvetica N=
eue", Helvetica, Arial, sans-serif;">Kind Regards,<br></div><p style=3D=
"-webkit-text-size-adjust: auto;"></p><div style=3D"-webkit-text-size-adjust=
: auto; font-family: "Helvetica Neue", Helvetica, Arial, sans-seri=
f;">Nils Delage</div><div style=3D"-webkit-text-size-adjust: auto; font-fami=
ly: "Helvetica Neue", Helvetica, Arial, sans-serif;"><div>Clashwar=
e S=C3=A0rl</div><div><br></div><div>P.S.The idea of generating a video with=
a green screen background seems intrigued me. If it's possible, could you t=
ell me what you do with these videos next? I'm curious what a finalized vide=
o looks like!</div></div></body></html>=
--Apple-Mail-F022C0F2-7649-428B-86F3-F1D23BCEA75B--