File: D:/hMailServer/Data/showfile.com/admin/12/{1219DB45-6F17-4A22-B242-5F1B89AB7FA6}.eml
Return-Path: CustomerVoice@insights.rbs.co.uk
Delivered-To: ADMIN@SHOWFILE.COM
Received: from postfix.mcxplatform.de (postfix.mcxplatform.de [185.92.121.141])
by mail.itpartnership.com with ESMTPS
(version=TLSv1.2 cipher=ECDHE-RSA-AES256-GCM-SHA384 bits=256)
; Wed, 22 Feb 2023 16:06:06 +0000
Received: from MCXDE-P-A04 (unknown [10.110.210.1])
by postfix.mcxplatform.de (Postfix) with ESMTP id CEDEC201281
for <ADMIN@SHOWFILE.COM>; Wed, 22 Feb 2023 17:06:04 +0100 (CET)
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=insights.rbs.co.uk;
s=MaritzCX-12-16; t=1677081964;
bh=tdgBVuCKJkC6s4IeybtgOQNNi5bLphtMiiMxabyBpdo=;
h=From:To:Reply-To:Date:Subject;
b=wYoFPc+sIIO84lQ2mZeEX7lafn4XiCLgj+KCC7P6BLjEFP4pJp1f+PmhkNl5X1sjn
FI7g90pfwd19yFXHCSdYVI+pMzQoD/7jqqIbiTF2Ce8n1YvZe606cc9sKlRDz7erzU
hFiuKu11ArjYPa/oaNYIjm8yKnykIWZxnUuHMuwE=
Message-ID: <95640652-20230222170604@allegiancetech.com>
MIME-Version: 1.0
Sender: "Royal Bank of Scotland Surveys" <CustomerVoice@insights.rbs.co.uk>
From: "Royal Bank of Scotland Surveys" <CustomerVoice@insights.rbs.co.uk>
To: ADMIN@SHOWFILE.COM
Reply-To: CustomerVoice@insights.rbs.co.uk
Date: 22 Feb 2023 17:06:04 +0100
Subject: We welcome your feedback
Content-Type: text/html; charset=utf-8
Content-Transfer-Encoding: 7bit
<!DOCTYPE html>
<html lang="en" xmlns="http://www.w3.org/1999/xhtml" xmlns:msdt="uuid:C2F41010-65B3-11d1-A29F-00AA00C14882" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:v="urn:schemas-microsoft-com:vml">
<head><meta charset="utf-8"><!-- utf-8 works for most cases --><meta name="viewport" content="width=device-width"><!-- Forcing initial-scale shouldn't be necessary --><meta http-equiv="X-UA-Compatible" content="IE=edge"><!-- Use the latest (edge) version of IE rendering engine --><meta name="x-apple-disable-message-reformatting"><!-- Disable auto-scale in iOS 10 Mail entirely -->
<title></title>
<!-- The title tag shows in email notifications, like Android 4.4. --><!-- CSS Reset : BEGIN -->
<style type="text/css">/* What it does: Remove spaces around the email design added by some email clients. */
/* Beware: It can remove the padding / margin and add a background color to the compose a reply window. */
html,
body {
margin: 0 auto !important;
padding: 0 !important;
height: 100% !important;
width: 100% !important;
-moz-osx-font-smoothing: grayscale;
text-rendering: optimizeLegibility;
}
p {
margin: 0 0 0 0;
padding: 0 0 0 0;
}
/* What it does: Stops email clients resizing small text. */
* {
-ms-text-size-adjust: 100%;
-webkit-text-size-adjust: 100%;
}
/* What it does: Centers email on Android 4.4 */
div[style*="margin: 16px 0"] {
margin: 0 !important;
}
/* What it does: Stops Outlook from adding extra spacing to tables. */
table,
td {
mso-table-lspace: 0pt !important;
mso-table-rspace: 0pt !important;
}
/* What it does: Fixes webkit padding issue. Fix for Yahoo mail table alignment bug. Applies table-layout to the first 2 tables then removes for anything nested deeper. */
table {
border-spacing: 0 !important;
border-collapse: collapse !important;
table-layout: fixed !important;
margin: 0 auto !important;
}
table table table {
table-layout: auto;
}
/* What it does: Uses a better rendering method when resizing images in IE. */
img {
-ms-interpolation-mode:bicubic;
}
/* What it does: Prevents Windows 10 Mail from underlining links despite inline CSS. Styles for underlined links should be inline. */
a {
text-decoration: none;
}
/* What it does: A work-around for email clients meddling in triggered links. */
*[x-apple-data-detectors], /* iOS */
.unstyle-auto-detected-links *,
.aBn {
border-bottom: 0 !important;
cursor: default !important;
color: inherit !important;
text-decoration: none !important;
font-size: inherit !important;
font-family: inherit !important;
font-weight: inherit !important;
line-height: inherit !important;
}
/* What it does: Prevents Gmail from displaying a download button on large, non-linked images. */
.a6S {
display: none !important;
opacity: 0.01 !important;
}
/* What it does: Prevents Gmail from changing the text color in conversation threads. */
.im {
color: inherit !important;
}
/* If the above doesn't work, add a .g-img class to any image in question. */
img.g-img + div {
display: none !important;
}
/* What it does: Removes right gutter in Gmail iOS app: https://github.com/TedGoas/Cerberus/issues/89 */
/* Create one of these media queries for each additional viewport size you'd like to fix */
/* iPhone 4, 4S, 5, 5S, 5C, and 5SE */
@media only screen and (min-device-width: 320px) and (max-device-width: 374px) {
u ~ div .email-container {
min-width: 320px !important;
}
}
/* iPhone 6, 6S, 7, 8, and X */
@media only screen and (min-device-width: 375px) and (max-device-width: 413px) {
u ~ div .email-container {
min-width: 375px !important;
}
}
/* iPhone 6+, 7+, and 8+ */
@media only screen and (min-device-width: 414px) {
u ~ div .email-container {
min-width: 414px !important;
}
}
</style>
<!-- CSS Reset : END --><!-- Reset list spacing because Outlook ignores much of our inline CSS. --><!--[if mso]>
<style type="text/css">
ul,
ol {
margin: 0 !important;
}
li {
margin-left: 30px !important;
}
li.list-item-first {
margin-top: 0 !important;
}
li.list-item-last {
margin-bottom: 10px !important;
}
</style>
<![endif]--><!-- Progressive Enhancements : BEGIN -->
<style type="text/css">/* What it does: Hover styles for buttons */
.button-td,
.button-a {
transition: all 100ms ease-in;
}
.button-td-primary:hover, /* Button for single Button link */
.button-a-primary:hover {
background: #086978 !important;
border-color: #086978 !important;
color: #ffffff; !important;
}
.button-a-secondary:hover { /* Buttons for NPS question */
background: #888888 !important;
border-color: #888888 !important;
color: #ffffff !important;
}
.button-a-secondary:hover font {
color: #ffffff !important;
}
/* Media Queries */
@media screen and (max-width: 600px) {
/* What it does: Adjust typography on small screens to improve readability */
}
</style>
<!-- Progressive Enhancements : END --><!-- What it does: Makes background images in 72ppi Outlook render at correct size. --><!--[if gte mso 9]>
<xml>
<o:OfficeDocumentSettings>
<o:AllowPNG/>
<o:PixelsPerInch>96</o:PixelsPerInch>
</o:OfficeDocumentSettings>
</xml>
<![endif]-->
</head>
<body style="margin: 0; padding: 0 !important; mso-line-height-rule: exactly; background-color: #f5f5f5;" width="100%">
<center style="width: 100%; background-color: #f5f5f5;"><!--[if mso | IE]>
<table role="presentation" border="0" cellpadding="0" cellspacing="0" width="100%" style="background-color: #f5f5f5;">
<tr>
<td>
<![endif]--><!-- Visually Hidden Preheader Text : BEGIN -->
<div style="display: none; font-size: 1px; line-height: 1px; max-height: 0px; max-width: 0px; opacity: 0; overflow: hidden; mso-hide: all; font-family: Arial, Helvetica, sans-serif;"> </div>
<!-- Visually Hidden Preheader Text : END --><!-- Create white space after the desired preview text so email clients don’t pull other distracting text into the inbox preview. Extend as necessary. --><!-- Preview Text Spacing Hack : BEGIN --><!-- <div style="display: none; font-size: 1px; line-height: 1px; max-height: 0px; max-width: 0px; opacity: 0; overflow: hidden; mso-hide: all; font-family: Arial, Helvetica, sans-serif;">‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌
</div>--><!-- Preview Text Spacing Hack : END --><!--
Set the email width. Defined in two places:
1. max-width for all clients except Desktop Windows Outlook, allowing the email to squish on narrow but never go wider than 600px.
2. MSO tags for Desktop Windows Outlook enforce a 600px width.
-->
<div class="email-container" style="max-width: 600px; margin: 0 auto;"><!--[if mso]>
<table align="center" role="presentation" cellspacing="0" cellpadding="0" border="0" width="600">
<tr>
<td>
<![endif]--><!-- Email Header : BEGIN -->
<table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="margin: 0 auto; border-collapse: collapse;" width="100%"><!-- Hero Image, Flush : BEGIN -->
<tbody>
<tr>
<td align="center" bgcolor="#ffffff" style="text-align: center;"><img alt="Royal Bank of Scotland Personal" border="0" class="g-img" height="auto" src="https://insights.natwest.com/surveys/images/Q4FV6K/Preview/rbs_hero_email_business.jpg" style="width: 100%; max-width: 600px; height: auto; background: #ffffff; font-family: Arial, Helvetica, sans-serif; font-size: 15px; line-height: 15px; color: #000000; margin: auto; display: block;" width="600" /></td>
</tr>
<!-- Hero Image, Flush : END -->
</tbody>
</table>
<!-- Email Header : END --><!-- Email Body : BEGIN -->
<table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="margin: 0 auto; border-collapse: collapse;" width="100%"><!-- 1 Column Text + Button : BEGIN -->
<tbody>
<tr>
<td style="background-color: #ffffff;">
<table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%">
<tbody>
<tr>
<td style="padding: 30px 20px 0px 20px; font-family: Arial, Helvetica, sans-serif; font-size: 14px; line-height: 135%; color: #000000;">
<p align="right"><span style="font-size: 13px;"></span><br />
</p>
<p><br />
<br />
Thank you for choosing Royal Bank of Scotland as your business bank.<br />
</p>
<p style="display:block;">We’re dedicated to making our customer experience the best it can be. We would appreciate your feedback on your recent experience with us which will only take a couple of minutes.<br />
</p>
<p style="display:block;">We will combine your feedback with our customer records to better understand how to improve the service we provide. Please be assured that we will never use your feedback to sell or market anything to you.<br />
</p>
<p style="display:block;">Please begin by answering the question below.<br />
</p>
<p style="display:none;"><br />
</p>
<p style="display:none;"><br />
</p>
<p style="display:none;"><br />
</p>
<p style="display:none;"><br />
</p>
</td>
</tr>
<tr>
<td align="center" style="padding: 0px 20px 30px 20px;"><!-- Button : BEGIN -->
<table border="0" cellpadding="0" cellspacing="0" role="presentation" style="border-collapse: separate; mso-table-lspace: 0pt; mso-table-rspace: 0pt; width: 100%;" tabindex="0" width="100%">
<tbody role="presentation">
<tr role="presentation">
<td align="left" colspan="11" role="presentation" style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; line-height: 140%; color: #42145F; vertical-align: bottom; text-align: left; padding-bottom: 20px;" tabindex="0" valign="bottom"><strong>How likely are you to recommend Royal Bank of Scotland to a relative, friend or business associate in the next 12 months?</strong><br />
<p>Please give your answer on a scale where ‘0’ means ‘not at all likely’ and ‘10’ means ‘extremely likely’.</p>
</td>
</tr>
<tr role="presentation">
<td align="left" aria-hidden="true" colspan="5" role="presentation" style="font-family: Arial, Helvetica, sans-serif; font-size: 13px; vertical-align: bottom; text-align: left; padding-bottom: 10px; color: #000000;" valign="bottom">Not At All<br />
Likely</td>
<td aria-hidden="true" role="presentation"> </td>
<td align="right" aria-hidden="true" colspan="5" role="presentation" style="font-family: Arial, Helvetica, sans-serif; font-size: 13px; vertical-align: bottom; text-align: right; padding-bottom: 10px; color: #000000;" valign="bottom">Extremely<br />
Likely</td>
</tr>
<tr role="presentation">
<td aria-hidden="true" role="presentation" style="font-family: Arial, Helvetica, sans-serif; font-size: 13px; vertical-align: bottom; text-align: center; padding-bottom: 10px; color: #000000;">0</td>
<td aria-hidden="true" role="presentation" style="font-family: Arial, Helvetica, sans-serif; font-size: 13px; vertical-align: bottom; text-align: center; padding-bottom: 10px; color: #000000;">1</td>
<td aria-hidden="true" role="presentation" style="font-family: Arial, Helvetica, sans-serif; font-size: 13px; vertical-align: bottom; text-align: center; padding-bottom: 10px; color: #000000;">2</td>
<td aria-hidden="true" role="presentation" style="font-family: Arial, Helvetica, sans-serif; font-size: 13px; vertical-align: bottom; text-align: center; padding-bottom: 10px; color: #000000;">3</td>
<td aria-hidden="true" role="presentation" style="font-family: Arial, Helvetica, sans-serif; font-size: 13px; vertical-align: bottom; text-align: center; padding-bottom: 10px; color: #000000;">4</td>
<td aria-hidden="true" role="presentation" style="font-family: Arial, Helvetica, sans-serif; font-size: 13px; vertical-align: bottom; text-align: center; padding-bottom: 10px; color: #000000;">5</td>
<td aria-hidden="true" role="presentation" style="font-family: Arial, Helvetica, sans-serif; font-size: 13px; vertical-align: bottom; text-align: center; padding-bottom: 10px; color: #000000;">6</td>
<td aria-hidden="true" role="presentation" style="font-family: Arial, Helvetica, sans-serif; font-size: 13px; vertical-align: bottom; text-align: center; padding-bottom: 10px; color: #000000;">7</td>
<td aria-hidden="true" role="presentation" style="font-family: Arial, Helvetica, sans-serif; font-size: 13px; vertical-align: bottom; text-align: center; padding-bottom: 10px; color: #000000;">8</td>
<td aria-hidden="true" role="presentation" style="font-family: Arial, Helvetica, sans-serif; font-size: 13px; vertical-align: bottom; text-align: center; padding-bottom: 10px; color: #000000;">9</td>
<td aria-hidden="true" role="presentation" style="font-family: Arial, Helvetica, sans-serif; font-size: 13px; vertical-align: bottom; text-align: center; padding-bottom: 10px; color: #000000;">10</td>
</tr>
<tr role="presentation">
<td align="center" bgcolor="#ffffff" class="button-td button-td-secondary" role="presentation" style="font-family: Arial, Helvetica, sans-serif; font-size: 13px; vertical-align: top; background-color: #ffffff; border-radius: 0px; text-align: center; border: none;" valign="top" width="9%"><!--[if mso]>
<v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="https://insights.rbs.co.uk/cgi-bin/qwebcorporate.dll?idx=TPHUDM&rk=06428D7&Q1=0" style="height:22px;v-text-anchor:middle;width:22px; text-align:center;" arcsize="100%" strokeweight="4" strokecolor="#999999" fillcolor="#ffffff" aria-label="0 = Not at all likely">
<w:anchorlock/>
<center style="color:#fff;font-family:sans-serif;font-size:13px;font-weight:bold;">
</center>
</v:roundrect>
<![endif]--><!--[if !mso]><!--><a alt="0 = Not at all likely" aria-label="0 = Not at all likely" class="button-a button-a-secondary" href="https://insights.rbs.co.uk/cgi-bin/qwebcorporate.dll?idx=TPHUDM&rk=06428D7&Q1=0" style="background: #ffffff; border: 2px solid #999999; font-family: Arial, Helvetica, sans-serif; font-size: 12px; line-height: 100%; font-weight: normal; text-decoration: none; padding: 0px; color: #ffffff; border-radius: 100%; display: inline-block; text-align: center; text-decoration:none; width: 18px; height: 18px; -webkit-text-size-adjust:none; mso-hide: all; cursor: pointer; vertical-align: middle;" tabindex="0"> </a> <!--><![endif]--></td>
<td align="center" bgcolor="#ffffff" class="button-td button-td-secondary" role="presentation" style="font-family: Arial, Helvetica, sans-serif; font-size: 13px; vertical-align: top; background-color: #ffffff; border-radius: 0px; text-align: center; border: none;" valign="top" width="9%"><!--[if mso]>
<v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="https://insights.rbs.co.uk/cgi-bin/qwebcorporate.dll?idx=TPHUDM&rk=06428D7&Q1=1" style="height:22px;v-text-anchor:middle;width:22px; text-align:center;" arcsize="100%" strokeweight="4" strokecolor="#999999" fillcolor="#ffffff" aria-label="1">
<w:anchorlock/>
<center style="color:#fff;font-family:sans-serif;font-size:13px;font-weight:bold;">
</center>
</v:roundrect>
<![endif]--><!--[if !mso]><!--><a alt="1" aria-label="1" class="button-a button-a-secondary" href="https://insights.rbs.co.uk/cgi-bin/qwebcorporate.dll?idx=TPHUDM&rk=06428D7&Q1=1" style="background: #ffffff; border: 2px solid #999999; font-family: Arial, Helvetica, sans-serif; font-size: 12px; line-height: 100%; font-weight: normal; text-decoration: none; padding: 0px; color: #ffffff; border-radius: 100%; display: inline-block; text-align: center; text-decoration:none; width: 18px; height: 18px; -webkit-text-size-adjust:none; mso-hide: all; cursor: pointer; vertical-align: middle;" tabindex="0"> </a> <!--><![endif]--></td>
<td align="center" bgcolor="#ffffff" class="button-td button-td-secondary" role="presentation" style="font-family: Arial, Helvetica, sans-serif; font-size: 13px; vertical-align: top; background-color: #ffffff; border-radius: 0px; text-align: center; border: none;" valign="top" width="9%"><!--[if mso]>
<v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="https://insights.rbs.co.uk/cgi-bin/qwebcorporate.dll?idx=TPHUDM&rk=06428D7&Q1=2" style="height:22px;v-text-anchor:middle;width:22px; text-align:center;" arcsize="100%" strokeweight="4" strokecolor="#999999" fillcolor="#ffffff" aria-label="2">
<w:anchorlock/>
<center style="color:#fff;font-family:sans-serif;font-size:13px;font-weight:bold;">
</center>
</v:roundrect>
<![endif]--><!--[if !mso]><!--><a alt="2" aria-label="2" class="button-a button-a-secondary" href="https://insights.rbs.co.uk/cgi-bin/qwebcorporate.dll?idx=TPHUDM&rk=06428D7&Q1=2" style="background: #ffffff; border: 2px solid #999999; font-family: Arial, Helvetica, sans-serif; font-size: 12px; line-height: 100%; font-weight: normal; text-decoration: none; padding: 0px; color: #ffffff; border-radius: 100%; display: inline-block; text-align: center; text-decoration:none; width: 18px; height: 18px; -webkit-text-size-adjust:none; mso-hide: all; cursor: pointer; vertical-align: middle;" tabindex="0"> </a> <!--><![endif]--></td>
<td align="center" bgcolor="#ffffff" class="button-td button-td-secondary" role="presentation" style="font-family: Arial, Helvetica, sans-serif; font-size: 13px; vertical-align: top; background-color: #ffffff; border-radius: 0px; text-align: center; border: none;" valign="top" width="9%"><!--[if mso]>
<v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="https://insights.rbs.co.uk/cgi-bin/qwebcorporate.dll?idx=TPHUDM&rk=06428D7&Q1=3" style="height:22px;v-text-anchor:middle;width:22px; text-align:center;" arcsize="100%" strokeweight="4" strokecolor="#999999" fillcolor="#ffffff" aria-label="3">
<w:anchorlock/>
<center style="color:#fff;font-family:sans-serif;font-size:13px;font-weight:bold;">
</center>
</v:roundrect>
<![endif]--><!--[if !mso]><!--><a alt="3" aria-label="3" class="button-a button-a-secondary" href="https://insights.rbs.co.uk/cgi-bin/qwebcorporate.dll?idx=TPHUDM&rk=06428D7&Q1=3" style="background: #ffffff; border: 2px solid #999999; font-family: Arial, Helvetica, sans-serif; font-size: 12px; line-height: 100%; font-weight: normal; text-decoration: none; padding: 0px; color: #ffffff; border-radius: 100%; display: inline-block; text-align: center; text-decoration:none; width: 18px; height: 18px; -webkit-text-size-adjust:none; mso-hide: all; cursor: pointer; vertical-align: middle;" tabindex="0"> </a> <!--><![endif]--></td>
<td align="center" bgcolor="#ffffff" class="button-td button-td-secondary" role="presentation" style="font-family: Arial, Helvetica, sans-serif; font-size: 13px; vertical-align: top; background-color: #ffffff; border-radius: 0px; text-align: center; border: none;" valign="top" width="9%"><!--[if mso]>
<v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="https://insights.rbs.co.uk/cgi-bin/qwebcorporate.dll?idx=TPHUDM&rk=06428D7&Q1=4" style="height:22px;v-text-anchor:middle;width:22px; text-align:center;" arcsize="100%" strokeweight="4" strokecolor="#999999" fillcolor="#ffffff" aria-label="4">
<w:anchorlock/>
<center style="color:#fff;font-family:sans-serif;font-size:13px;font-weight:bold;">
</center>
</v:roundrect>
<![endif]--><!--[if !mso]><!--><a alt="4" aria-label="4" class="button-a button-a-secondary" href="https://insights.rbs.co.uk/cgi-bin/qwebcorporate.dll?idx=TPHUDM&rk=06428D7&Q1=4" style="background: #ffffff; border: 2px solid #999999; font-family: Arial, Helvetica, sans-serif; font-size: 12px; line-height: 100%; font-weight: normal; text-decoration: none; padding: 0px; color: #ffffff; border-radius: 100%; display: inline-block; text-align: center; text-decoration:none; width: 18px; height: 18px; -webkit-text-size-adjust:none; mso-hide: all; cursor: pointer; vertical-align: middle;" tabindex="0"> </a> <!--><![endif]--></td>
<td align="center" bgcolor="#ffffff" class="button-td button-td-secondary" role="presentation" style="font-family: Arial, Helvetica, sans-serif; font-size: 13px; vertical-align: top; background-color: #ffffff; border-radius: 0px; text-align: center; border: none;" valign="top" width="9"><!--[if mso]>
<v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="https://insights.rbs.co.uk/cgi-bin/qwebcorporate.dll?idx=TPHUDM&rk=06428D7&Q1=5" style="height:22px;v-text-anchor:middle;width:22px; text-align:center;" arcsize="100%" strokeweight="4" strokecolor="#999999" fillcolor="#ffffff" aria-label="5">
<w:anchorlock/>
<center style="color:#fff;font-family:sans-serif;font-size:13px;font-weight:bold;">
</center>
</v:roundrect>
<![endif]--><!--[if !mso]><!--><a alt="5" aria-label="5" class="button-a button-a-secondary" href="https://insights.rbs.co.uk/cgi-bin/qwebcorporate.dll?idx=TPHUDM&rk=06428D7&Q1=5" style="background: #ffffff; border: 2px solid #999999; font-family: Arial, Helvetica, sans-serif; font-size: 12px; line-height: 100%; font-weight: normal; text-decoration: none; padding: 0px; color: #ffffff; border-radius: 100%; display: inline-block; text-align: center; text-decoration:none; width: 18px; height: 18px; -webkit-text-size-adjust:none; mso-hide: all; cursor: pointer; vertical-align: middle;" tabindex="0"> </a> <!--><![endif]--></td>
<td align="center" bgcolor="#ffffff" class="button-td button-td-secondary" role="presentation" style="font-family: Arial, Helvetica, sans-serif; font-size: 13px; vertical-align: top; background-color: #ffffff; border-radius: 0px; text-align: center; border: none;" valign="top" width="9%"><!--[if mso]>
<v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="https://insights.rbs.co.uk/cgi-bin/qwebcorporate.dll?idx=TPHUDM&rk=06428D7&Q1=6" style="height:22px;v-text-anchor:middle;width:22px; text-align:center;" arcsize="100%" strokeweight="4" strokecolor="#999999" fillcolor="#ffffff" aria-label="6">
<w:anchorlock/>
<center style="color:#fff;font-family:sans-serif;font-size:13px;font-weight:bold;">
</center>
</v:roundrect>
<![endif]--><!--[if !mso]><!--><a alt="6" aria-label="6" class="button-a button-a-secondary" href="https://insights.rbs.co.uk/cgi-bin/qwebcorporate.dll?idx=TPHUDM&rk=06428D7&Q1=6" style="background: #ffffff; border: 2px solid #999999; font-family: Arial, Helvetica, sans-serif; font-size: 12px; line-height: 100%; font-weight: normal; text-decoration: none; padding: 0px; color: #ffffff; border-radius: 100%; display: inline-block; text-align: center; text-decoration:none; width: 18px; height: 18px; -webkit-text-size-adjust:none; mso-hide: all; cursor: pointer; vertical-align: middle;" tabindex="0"> </a> <!--><![endif]--></td>
<td align="center" bgcolor="#ffffff" class="button-td button-td-secondary" role="presentation" style="font-family: Arial, Helvetica, sans-serif; font-size: 13px; vertical-align: top; background-color: #ffffff; border-radius: 0px; text-align: center; border: none;" valign="top" width="9%"><!--[if mso]>
<v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="https://insights.rbs.co.uk/cgi-bin/qwebcorporate.dll?idx=TPHUDM&rk=06428D7&Q1=7" style="height:22px;v-text-anchor:middle;width:22px; text-align:center;" arcsize="100%" strokeweight="4" strokecolor="#999999" fillcolor="#ffffff" aria-label="7">
<w:anchorlock/>
<center style="color:#fff;font-family:sans-serif;font-size:13px;font-weight:bold;">
</center>
</v:roundrect>
<![endif]--><!--[if !mso]><!--><a alt="7" aria-label="7" class="button-a button-a-secondary" href="https://insights.rbs.co.uk/cgi-bin/qwebcorporate.dll?idx=TPHUDM&rk=06428D7&Q1=7" style="background: #ffffff; border: 2px solid #999999; font-family: Arial, Helvetica, sans-serif; font-size: 12px; line-height: 100%; font-weight: normal; text-decoration: none; padding: 0px; color: #ffffff; border-radius: 100%; display: inline-block; text-align: center; text-decoration:none; width: 18px; height: 18px; -webkit-text-size-adjust:none; mso-hide: all; cursor: pointer; vertical-align: middle;" tabindex="0"> </a> <!--><![endif]--></td>
<td align="center" bgcolor="#ffffff" class="button-td button-td-secondary" role="presentation" style="font-family: Arial, Helvetica, sans-serif; font-size: 13px; vertical-align: top; background-color: #ffffff; border-radius: 0px; text-align: center; border: none;" valign="top" width="9%"><!--[if mso]>
<v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="https://insights.rbs.co.uk/cgi-bin/qwebcorporate.dll?idx=TPHUDM&rk=06428D7&Q1=8" style="height:22px;v-text-anchor:middle;width:22px; text-align:center;" arcsize="100%" strokeweight="4" strokecolor="#999999" fillcolor="#ffffff" aria-label="8">
<w:anchorlock/>
<center style="color:#fff;font-family:sans-serif;font-size:13px;font-weight:bold;">
</center>
</v:roundrect>
<![endif]--><!--[if !mso]><!--><a alt="8" aria-label="8" class="button-a button-a-secondary" href="https://insights.rbs.co.uk/cgi-bin/qwebcorporate.dll?idx=TPHUDM&rk=06428D7&Q1=8" style="background: #ffffff; border: 2px solid #999999; font-family: Arial, Helvetica, sans-serif; font-size: 12px; line-height: 100%; font-weight: normal; text-decoration: none; padding: 0px; color: #ffffff; border-radius: 100%; display: inline-block; text-align: center; text-decoration:none; width: 18px; height: 18px; -webkit-text-size-adjust:none; mso-hide: all; cursor: pointer; vertical-align: middle;" tabindex="0"> </a> <!--><![endif]--></td>
<td align="center" bgcolor="#ffffff" class="button-td button-td-secondary" role="presentation" style="font-family: Arial, Helvetica, sans-serif; font-size: 13px; vertical-align: top; background-color: #ffffff; border-radius: 0px; text-align: center; border: none" valign="top" width="9%"><!--[if mso]>
<v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="https://insights.rbs.co.uk/cgi-bin/qwebcorporate.dll?idx=TPHUDM&rk=06428D7&Q1=9" style="height:22px;v-text-anchor:middle;width:22px; text-align:center;" arcsize="100%" strokeweight="4" strokecolor="#999999" fillcolor="#ffffff" aria-label="9">
<w:anchorlock/>
<center style="color:#fff;font-family:sans-serif;font-size:13px;font-weight:bold;">
</center>
</v:roundrect>
<![endif]--><!--[if !mso]><!--><a alt="9" aria-label="9" class="button-a button-a-secondary" href="https://insights.rbs.co.uk/cgi-bin/qwebcorporate.dll?idx=TPHUDM&rk=06428D7&Q1=9" style="background: #ffffff; border: 2px solid #999999; font-family: Arial, Helvetica, sans-serif; font-size: 12px; line-height: 100%; font-weight: normal; text-decoration: none; padding: 0px; color: #ffffff; border-radius: 100%; display: inline-block; text-align: center; text-decoration:none; width: 18px; height: 18px; -webkit-text-size-adjust:none; mso-hide: all; cursor: pointer; vertical-align: middle;" tabindex="0"> </a> <!--><![endif]--></td>
<td align="center" bgcolor="#ffffff" class="button-td button-td-secondary" role="presentation" style="font-family: Arial, Helvetica, sans-serif; font-size: 13px; vertical-align: top; background-color: #ffffff; border-radius: 0px; text-align: center; border: none;" valign="top" width="9%"><!--[if mso]>
<v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="https://insights.rbs.co.uk/cgi-bin/qwebcorporate.dll?idx=TPHUDM&rk=06428D7&Q1=10" style="height:22px;v-text-anchor:middle;width:22px; text-align:center;" arcsize="100%" strokeweight="4" strokecolor="#999999" fillcolor="#ffffff" aria-label="10 = Extremely likely">
<w:anchorlock/>
<center style="color:#fff;font-family:sans-serif;font-size:13px;font-weight:bold;">
</center>
</v:roundrect>
<![endif]--><!--[if !mso]><!--><a alt="10 = Extremely likely" aria-label="10 = Extremely likely" class="button-a button-a-secondary" href="https://insights.rbs.co.uk/cgi-bin/qwebcorporate.dll?idx=TPHUDM&rk=06428D7&Q1=10" style="background: #ffffff; border: 2px solid #999999; font-family: Arial, Helvetica, sans-serif; font-size: 12px; line-height: 100%; font-weight: normal; text-decoration: none; padding: 0px; color: #ffffff; border-radius: 100%; display: inline-block; text-align: center; text-decoration:none; width: 18px; height: 18px; -webkit-text-size-adjust:none; mso-hide: all; cursor: pointer; vertical-align: middle;" tabindex="0"> </a> <!--><![endif]--></td>
</tr>
</tbody>
</table>
<!-- Button : END --></td>
</tr>
<tr>
<td style="padding: 0px 20px 10px 20px; font-family: Arial, Helvetica, sans-serif; font-size: 14px; line-height: 135%; color: #000000;">
<p style="display:block;">Thank you in advance for helping us to make your experience better in the future.</p>
<p style="display:none;"></p>
<p style="display:none;"></p>
</td>
</tr>
<tr>
<td align="left" bgcolor="#ffffff" style="padding: 0 0 5px 20px; text-align: left; vertical-align: middle;" valign="middle"><img align="left" alt="Signature" border="0" height="auto" src="https://insights.natwest.com/surveys/images/DNW2JF/solange_chamberlain__full_signature_002_5.jpg" style="width: 110px; height: auto; background: transparent; font-family: sans-serif; font-size: 15px; line-height: 15px; color: #000000; display: block;" width="110" /></td>
</tr>
<tr>
<td style="padding: 0px 20px 30px 20px; font-family: Arial, Helvetica, sans-serif; font-size: 14px; line-height: 135%; color: #000000;">
<p>Solange Chamberlain<br />
<span style="font-size: 13px;">Chief Operating Officer, Commercial Banking</span></p>
</td>
</tr>
<tr>
</tr>
</tbody>
</table>
</td>
</tr>
<!-- 1 Column Text + Button : END -->
</tbody>
</table>
<!-- Email Body : END --><!-- Email Footer : BEGIN -->
<table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="margin: 0 auto; border-collapse: collapse; margin-bottom: 30px!important;" width="100%">
<tbody>
<tr>
<td style="">
<table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%">
<tbody>
<tr>
<td bgcolor="#002d64" style="padding: 30px 20px 30px 20px; font-family: Arial, Helvetica, sans-serif; font-size: 14px; line-height: 140%; text-align: left; color: #ffffff;">
<p class="footer"><b>About this email</b><br />
<br />
This email is confidential and intended for the addressee only. Please delete if that is not you.<br />
<br />
This is a service message designed to give you the opportunity to provide us with your feedback on the products and services you hold with us. If you no longer wish to receive this type of message by email <a alt="Link opens in a new browser window" href="https://insights.rbs.co.uk/cgi-bin/qwebcorporate.dll?idx=8B34QX&AUKEY=06428D7&EMAIL=ADMIN@SHOWFILE.COM&SID=TPHUDM&BRAND=Royal Bank of Scotland" style="font-family: Arial, Helvetica, sans-serif; color: #ffffff; text-decoration: underline; font-weight: normal;"><font color="#ffffff">click here</font></a>. You will continue to receive important information about your account.<br />
<br />
Please do not reply to this email as the address is not monitored. Visit our <a alt="Link opens in a new browser window" href="https://www.business.rbs.co.uk/business/support-centre.html" style="font-family: Arial, Helvetica, sans-serif; color: #ffffff; text-decoration: underline; font-weight: normal;"><font color="#ffffff">Support Centre</font></a> if you have any queries and we'll be happy to help.<br />
<br />
<br />
<b>Your information is our priority</b><br />
<br />
The information you provide will not be passed on to any other party and any personal details you provide will not be used in any sales or marketing activity.<br />
<br />
To see our full updated privacy notice visit our <a alt="Link opens in a new browser window" href="https://personal.rbs.co.uk/personal/privacy-policy.html" style="font-family: Arial, Helvetica, sans-serif; color: #ffffff; text-decoration: underline; font-weight: normal;"><font color="#ffffff">privacy hub</font></a>.</p>
</td>
</tr>
<tr>
<td bgcolor="#002d64" style="padding: 30px 20px 30px 20px; font-family: Arial, Helvetica, sans-serif; font-size: 14px; line-height: 140%; text-align: left; color: #ffffff; border-top: 1px solid #ffffff;">
<p class="footer">The Royal Bank of Scotland plc. Registered in Scotland No. SC083026. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB. Financial Services Firm Reference Number 114724.<br />
<br />
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.</p>
</td>
</tr>
<tr>
<td style="padding: 30px 20px 30px 20px; font-family: Arial, Helvetica, sans-serif; font-size: 14px; line-height: 140%; text-align: left; color: #000000;">
<p class="footer"><b>Important Security Information</b><br />
<br />
To help you identify our email and as an extra security measure the second half of your postcode is shown at the top. If you have not provided us with this information or your personal details have changed please contact us to update your details.<br />
<br />
Royal Bank of Scotland will NEVER ask for your full PIN or password when identifying you on the phone or online, and will NEVER ask for Card Reader codes on the phone or when logging in.<br />
<br />
Fraudsters may claim to be the bank, police or other companies you trust to try and access security information. If you receive a call or email from Royal Bank of Scotland that you are suspicious about, cease the call immediately, or forward the email to <a alt="Link opens in a new browser window" href="mailto:phishing@rbs.co.uk" style="font-family: Arial, Helvetica, sans-serif; color: #000000; text-decoration: underline; font-weight: normal;"><font color="#000000">phishing@rbs.co.uk</font></a>. Visit <a alt="Link opens in a new browser window" href="https://www.business.rbs.co.uk/business/security.html" style="font-family: Arial, Helvetica, sans-serif; color: #000000; text-decoration: underline; font-weight: normal;"><font color="#000000">rbs.co.uk/security</font></a> for more information and advice.</p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<!-- Email Footer : END --><!--[if mso]>
</td>
</tr>
</table>
<![endif]--></div>
<!--[if mso | IE]>
</td>
</tr>
</table>
<![endif]--></center>
<p><a href="https://insights.natwest.com/cgi-bin/qwebcorporate.dll?idx=TPHUDM&l=rbs&rk=06428D7" style="display: none; color: #FFF;"> </a></p>
</body>
</html>