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From: Susan Home <sue@sarahharvey.com>
Mime-Version: 1.0 (1.0)
Subject: Re: Fee
Date: Mon, 8 Jun 2026 13:40:00 +0100
Message-Id: <C2F91846-CF30-4FB4-AE6C-A9ED417670C3@sarahharvey.com>
References: <Y4XYDNJ2GX2_6a267f0641234_9c741a8dc21109_sprut@zendesk.com>
In-Reply-To: <Y4XYDNJ2GX2_6a267f0641234_9c741a8dc21109_sprut@zendesk.com>
To: HiltonHonorsDebitCard <support+idY4XYDN-J2GX2@hiltonhonorsdebitcard.zendesk.com>
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I am not happy paying 60 pounds a year when I have debit cards I pay nothing=
for I can=E2=80=99t see any benefit what so ever=20
My date of birth is 11/04/1957
I want to also confirm that you not take my points which I have with paid fo=
r to top up or stays=20
Sent from my iPhone
> On Jun 8, 2026, at 9:36=E2=80=AFAM, Melisa D. (HiltonHonorsDebitCard) <sup=
port@hiltonhonorsdebitcard.zendesk.com> wrote:
>=20
> =EF=BB=BF
> ##- Please type your reply above this line -##
> =09
> Melisa D. (Hilton Honors Debit Card)
> Jun 8, 2026, 09:36 GMT+1
>=20
> Hi Susan,
> =20
> Thanks for getting in touch. We're sorry to hear you would like to close y=
our account, it would be really helpful to know why you are no longer intere=
sted in the Hilton Honors Debit Card card?
> =20
> We'd be very grateful for any feedback that you can provide, and if anythi=
ng has gone wrong we'd love the opportunity to fix it for you.
> =20
> If you still wish to close your account, please confirm your date of birth=
.
> We are unable to proceed with account closure until you confirm your date o=
f birth for verification purpose.
>=20
> Looking forward to hearing from you.
> Best wishes,
> Melisa
>=20
> Note:
> * If you are reaching out to report unrecognised transactions on your card=
or if you=E2=80=99ve been a victim of Fraud, please freeze your card right a=
way.
> * Any member of our staff will never call you out of the blue and will nev=
er ask you to unfreeze your card or share your card details or share your CV=
C, PIN, OTP or any code with us.
> * Any member of our staff will never ask you to approve any payments over t=
he phone.
> * If someone has already called you or if you are currently on a call with=
someone who claims to be from our organisation, then please do not unfreeze=
your card and please do not disclose your CVC, PIN, OTP or any code and do n=
ot share any confidential information.
> The Hilton Honors Debit Card Team
>=20
> =09
> Rhys (Hilton Honors Debit Card)
> Jun 7, 2026, 06:58 GMT+1
>=20
> Thank you for your email. This has now been escalated to our dedicated sup=
port team, who will respond as soon as possible.
>=20
> Many thanks,
> Rhys
> The Hilton Honors Debit Card Team
>=20
> =09
> Susan Home
> Jun 7, 2026, 06:58 GMT+1
>=20
> I have been charged =C2=A360 in April look like a yearly fee, what is this=
for? Can I get a refund I don=E2=80=99t want to pay this happy to cancel my=
card=20
>=20
> [Y4XYDN-J2GX2]
--Apple-Mail-EF2D3984-4D83-4D0A-A7E9-12E552C927AD
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<html><head><meta http-equiv=3D"content-type" content=3D"text/html; charset=3D=
utf-8"></head><body dir=3D"auto">I am not happy paying 60 pounds a year when=
I have debit cards I pay nothing for I can=E2=80=99t see any benefit what s=
o ever <div><br></div><div>My date of birth is 11/04/1957</div><div><br=
></div><div>I want to also confirm that you not take my points which I have w=
ith paid for to top up or stays <br id=3D"lineBreakAtBeginningOfSignatu=
re"><div dir=3D"ltr">Sent from my iPhone</div><div dir=3D"ltr"><br><blockquo=
te type=3D"cite">On Jun 8, 2026, at 9:36=E2=80=AFAM, Melisa D. (HiltonHonors=
DebitCard) <support@hiltonhonorsdebitcard.zendesk.com> wrote:<br><br><=
/blockquote></div><blockquote type=3D"cite"><div dir=3D"ltr">=EF=BB=BF
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<td align=3D"left" valign=3D"top" style=3D"borde=
r-collapse: collapse; border-spacing: 0; margin: 0; padding: 0; padding-bott=
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<p dir=3D"ltr"></p><div style=3D"margin-top: 2=
5px" data-version=3D"2"><table class=3D"zd-liquid-comment" width=3D"100%" ce=
llpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"presentation"> <tbod=
y><tr> <td width=3D"100%" style=3D"padding: 15px 0; border-top: 1px dotte=
d #c5c5c5;"> <table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" b=
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; -webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5px;" s=
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%" style=3D"padding: 0; margin: 0;" valign=3D"top"> <p style=3D"f=
ont-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahom=
a,sans-serif; font-size: 15px; line-height: 18px; margin-bottom: 0; margin-t=
op: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr"> =
<strong>Melisa D.</strong> (Hilton Honors Debit Card) =
</p> <p style=3D"font-famil=
y:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-se=
rif; font-size: 13px; line-height: 25px; margin-bottom: 15px; margin-top: 0;=
padding: 0; color:#bbbbbb;" dir=3D"ltr"> Jun 8, 2026, 09:36 GM=
T+1 </p> <div class=3D"zd-comm=
ent" dir=3D"auto" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0=
;">Hi Susan,<br> <br>Thanks for getting in touch.<strong> </strong>We'r=
e sorry to hear you would like to close your account, it would be really hel=
pful to know why you are no longer interested in the Hilton Honors Debit Car=
d card?<br> <br>We'd be very grateful for any feedback that you can pro=
vide, and if anything has gone wrong we'd love the opportunity to fix it for=
you.<br> <br><strong>If you still wish to close your account, <u>pleas=
e confirm your date of birth.</u></strong><br>We are unable to proceed with a=
ccount closure until you confirm your date of birth for verification purpose=
.<br><br>Looking forward to hearing from you.<br><div class=3D"signature"><p=
dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;">Be=
st wishes,<br>
Melisa</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin:=
15px 0;">Note:<br>
* If you are reaching out to report unrecognised transactions on your card o=
r if you=E2=80=99ve been a victim of Fraud, please freeze your card right aw=
ay.<br>
* Any member of our staff will never call you out of the blue and will never=
ask you to unfreeze your card or share your card details or share your CVC,=
PIN, OTP or any code with us.<br>
* Any member of our staff will never ask you to approve any payments over th=
e phone.<br>
* If someone has already called you or if you are currently on a call with s=
omeone who claims to be from our organisation, then please do not unfreeze y=
our card and please do not disclose your CVC, PIN, OTP or any code and do no=
t share any confidential information.<br>
The Hilton Honors Debit Card Team</p></div></div><p dir=3D"ltr"> =
</p></td> </tr> </tbody></table> </td> </tr></tbod=
y></table><p dir=3D"ltr"></p><table class=3D"zd-liquid-comment" width=3D"100=
%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"presentation"> <=
tbody><tr> <td width=3D"100%" style=3D"padding: 15px 0; border-top: 1px d=
otted #c5c5c5;"> <table width=3D"100%" cellpadding=3D"0" cellspacing=3D=
"0" border=3D"0" style=3D"table-layout:fixed;" role=3D"presentation"> =
<tbody><tr> <td valign=3D"top" style=3D"padding: 0 15p=
x 0 15px; width: 40px;"> <img width=3D"40" height=3D"40" alt=3D=
"" style=3D"height: auto; line-height: 100%; outline: none; text-decoration:=
none; -webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5=
px;" src=3D"https://currensea.zendesk.com/system/photos/8607034652956/Screen=
shot_2023-04-28_at_11.16.01.png" data-unique-identifier=3D""> </t=
d> <td width=3D"100%" style=3D"padding: 0; margin: 0;" va=
lign=3D"top"> <p style=3D"font-family:'Lucida Grande','Lucida San=
s Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 15px; line-he=
ight: 18px; margin-bottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=
=3D"ltr"> <strong>Rhys</stron=
g> (Hilton Honors Debit Card) </p> =
<p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lu=
cida Sans',Verdana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; ma=
rgin-bottom: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr"> =
Jun 7, 2026, 06:58 GMT+1 </p> =
<div class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; l=
ine-height: 22px; margin: 15px 0;"><p dir=3D"ltr" style=3D"color: #2b2e2f; l=
ine-height: 22px; margin: 15px 0;">Thank you for your email. This has now be=
en escalated to our dedicated support team, who will respond as soon as poss=
ible.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 1=
5px 0;">Many thanks, <br>
Rhys<br>
The Hilton Honors Debit Card Team</p><p dir=3D"ltr"></p></div> =
</td> </tr> </tbody></table> </td> </tr></tbody></ta=
ble><p dir=3D"ltr"></p><table class=3D"zd-liquid-comment" width=3D"100%" cel=
lpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"presentation"> <tbody=
><tr> <td width=3D"100%" style=3D"padding: 15px 0; border-top: 1px dotted=
#c5c5c5;"> <table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" b=
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%" style=3D"padding: 0; margin: 0;" valign=3D"top"> <p style=3D"f=
ont-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahom=
a,sans-serif; font-size: 15px; line-height: 18px; margin-bottom: 0; margin-t=
op: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr"> =
<strong>Susan Home</strong> </p> <p sty=
le=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdan=
a,Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-bottom: 15px=
; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr"> Jun 7=
, 2026, 06:58 GMT+1 </p> <div c=
lass=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; line-height: 22px;=
margin: 15px 0;"><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px;=
margin: 15px 0;">I have been charged =C2=A360 in April look like a yearly f=
ee, what is this for? Can I get a refund I don=E2=80=99t want to pay this ha=
ppy to cancel my card </p></div><p dir=3D"ltr"> </=
p></td> </tr> </tbody></table> </td> </tr></tbody></table></=
div>
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=20
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<span style=3D"color:#FFFFFF" aria-hidden=3D"true" class=3D"zd_encoded_i=
d">[Y4XYDN-J2GX2]</span>
<div itemscope=3D"" itemtype=3D"http://schema.org/EmailMessage" style=3D"dis=
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content=3D"View ticket"> </div></div></div></blockquote></div></body></htm=
l>=
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