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From: "Sue@sarahharvey.com" <sue@sarahharvey.com>
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Date: Sun, 3 May 2020 13:58:53 +0100
Subject: Job
Message-Id: <0F03BC3B-B2BB-4E9D-9F9B-8D1DD4CB51A8@sarahharvey.com>
To: jamesjosephhome1@gmail.com
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Just popped up on my indeed
ster
Full-time, Permanent
=C2=A320,000 - =C2=A325,000 a year
An exciting opportunity has arisen for an IT Support Technician to join our t=
hriving company based in Manchester.
The team supports a rapidly growing group of companies; developing, maintain=
ing and improving processes. The nature of the work is incredibly varied due=
to the different company requirements and the fast-moving, forward-thinking=
management approach. The ideal candidate will be enthusiastic, flexible, an=
d able to work in a thorough manner and have excellent interpersonal skills.=
The jobholder will have daily contact with internal and external stakeholder=
s, other members of the IT department and 3rd parties.
Role and Responsibilities
To act as the first point of contact for all IT related requests and inciden=
t reporting.
Co-ordinate IT and system related issues and provide updates to key parties
Liaise with external telephone provider and maintain configuration of market=
-leading Avaya telephone system
Regular housekeeping management of in-house systems
Liaise with external parties regarding Ad-hoc tasks to support all employees=
and businesses as required
Liaise with external IT support company on general IT setup and day to day i=
ssues, both software and hardware as well as integration with in-house softw=
are systems
Key Technical Skills
Working knowledge of First line support resolution of incidents
Have a broad overview of IT issues, both software, hardware and telephony sy=
stems
Demonstrate a logical and systematic approach to problem solving and trouble=
shooting
Ability to adapt quickly to different IT systems and processes
Desirable Skills
Strong Excel skills including use of advanced formulae
Knowledge of CRM (e.g. Salesforce)
Skills/experience
Ability to manage fluid and varied workload
Be a willing and helpful team player
Exhibit a flexible, can-do attitude to problem solving using own initiative
Display strong interpersonal skills both inside and outside the company
Demonstrate an attention to detail and desire to ensure work is completed th=
oroughly
Must be highly organised and able to manage multiple tasks and deadlines sim=
ultaneously
Personal Attributes:
Friendly, energetic, enthusiastic, flexible, tenacious
Effective communication skills
Be reliable and motivated
Willing to =E2=80=98roll sleeves up=E2=80=99 and take ownership of a range o=
f IT Support requirements
Excellent presentation, communication and practical skills
Ability to work on own initiative and as part of a team
Common sense approach
Excellent package on offer
Reference ID: 4555
Job Types: Full-time, Permanent
Salary: =C2=A320,000.00 to =C2=A325,000.00 /year
Experience:
IT Support: 1 year (Preferred)
Education:
Bachelor's (Preferred)
Work remotely:
Temporarily due to COVID-19
- 3 days agoreport job
IT Support jobs in Manchester
Jobs at Alex James Digital in Manchester
IT Support salaries in Manchester
Company Info
Follow
Get job updates from Alex James Digital
Sent from my iPa=
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<html><head><meta http-equiv=3D"content-type" content=3D"text/html; charset=3D=
utf-8"></head><body dir=3D"auto">Just popped up on my indeed<br><div class=3D=
"jobsearch-ViewJobLayout-jobDisplay icl-Grid-col icl-u-xs-span12 icl-u-lg-sp=
an7" style=3D"-webkit-text-size-adjust: auto; box-sizing: border-box; width:=
482.203125px; float: left; font-family: "Noto Sans", "Helvet=
ica Neue", Helvetica, Arial, sans-serif;"><div class=3D"jobsearch-JobCo=
mponent icl-u-xs-mt--sm jobsearch-JobComponent-bottomDivider" style=3D"box-s=
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dth: 2px; border-bottom-style: solid; border-color: rgb(243, 242, 241);"><di=
v class=3D"jobsearch-JobMetadataHeader icl-u-xs-mb--md" style=3D"box-sizing:=
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-u-xs-mt--xs" style=3D"box-sizing: border-box; margin-bottom: 1rem; color: r=
gb(111, 111, 111) !important; margin-top: 0.25rem !important;"><span class=3D=
"jobsearch-JobMetadataHeader-iconLabel" style=3D"font-family: "Helvetic=
a Neue", Helvetica, Arial, "Liberation Sans", Roboto, Noto, s=
ans-serif; font-size: 1rem; letter-spacing: 0px; line-height: 1.38; color: r=
gb(0, 0, 0); vertical-align: bottom; margin-left: 1rem;"><br></span></div><d=
iv class=3D"jobsearch-JobMetadataHeader-itemWithIcon icl-u-textColor--second=
ary icl-u-xs-mt--xs" style=3D"box-sizing: border-box; margin-bottom: 1rem; c=
olor: rgb(111, 111, 111) !important; margin-top: 0.25rem !important;"><span c=
lass=3D"jobsearch-JobMetadataHeader-iconLabel" style=3D"font-family: "H=
elvetica Neue", Helvetica, Arial, "Liberation Sans", Roboto, N=
oto, sans-serif; font-size: 1rem; letter-spacing: 0px; line-height: 1.38; co=
lor: rgb(0, 0, 0); vertical-align: bottom; margin-left: 1rem;">ster</span></=
div><div class=3D"jobsearch-JobMetadataHeader-itemWithIcon icl-u-textColor--=
secondary icl-u-xs-mt--xs" style=3D"box-sizing: border-box; margin-bottom: 1=
rem; color: rgb(111, 111, 111) !important; margin-top: 0.25rem !important;">=
<div aria-label=3D"" class=3D"icl-IconFunctional icl-IconFunctional--jobs ic=
l-IconFunctional--md" style=3D"box-sizing: border-box; display: inline-block=
; overflow: hidden; line-height: 1.5rem; height: 1.5rem; width: 1.5rem; back=
ground-image: url("data:image/svg+xml;charset=3Dutf8,%3Csvg xmlns=3D'ht=
tp://www.w3.org/2000/svg' viewBox=3D'0 0 20 18' focusable=3D'false'%3E%3Cg%3=
E%3Cpath d=3D'M18 3h-3V0H5v3H2L0 5.81V18h20V5.81zM7 2h6v1H7zM2 16v-3h16v3zm0=
-4V6.45L3 5h14l1 1.45V12z'/%3E%3Cpath d=3D'M10 6a2 2 0 1 0 2 2 2 2 0 0 0-2-2=
zm0 3a1 1 0 1 1 1-1 1 1 0 0 1-1 1z'/%3E%3C/g%3E%3C/svg%3E"); background=
-position: 50% center; background-repeat: no-repeat no-repeat;"><span class=3D=
"icl-IconFunctional-label" style=3D"box-sizing: border-box; border: 0px; mar=
gin: -1px; padding: 0px; clip: rect(0px, 0px, 0px, 0px); height: 1px; overfl=
ow: hidden; position: absolute; width: 1px;"></span></div><span class=3D"job=
search-JobMetadataHeader-iconLabel" style=3D"font-family: "Helvetica Ne=
ue", Helvetica, Arial, "Liberation Sans", Roboto, Noto, sans-=
serif; font-size: 1rem; letter-spacing: 0px; line-height: 1.38; color: rgb(0=
, 0, 0); vertical-align: bottom; margin-left: 1rem;">Full-time, Permanent</s=
pan></div><div class=3D"jobsearch-JobMetadataHeader-itemWithIcon icl-u-textC=
olor--secondary icl-u-xs-mt--xs" style=3D"box-sizing: border-box; margin-bot=
tom: 1rem; color: rgb(111, 111, 111) !important; margin-top: 0.25rem !import=
ant;"><div aria-label=3D"" class=3D"icl-IconFunctional icl-IconFunctional--s=
alary icl-IconFunctional--md" style=3D"box-sizing: border-box; display: inli=
ne-block; overflow: hidden; line-height: 1.5rem; height: 1.5rem; width: 1.5r=
em; background-image: url("data:image/svg+xml;charset=3Dutf8,%3Csvg xml=
ns=3D'http://www.w3.org/2000/svg' viewBox=3D'0 0 22 16' focusable=3D'false'%=
3E%3Cg%3E%3Cpath d=3D'M17.14 0H0v16h22V0zM2 5.9A5 5 0 0 0 5.9 2h10.2A5 5 0 0=
0 20 5.9v4.2a5 5 0 0 0-3.9 3.9H5.9A5 5 0 0 0 2 10.1zm18-1A4 4 0 0 1 17.14 2=
H20zM4.86 2A4 4 0 0 1 2 4.86V2zM2 14v-2.86A4 4 0 0 1 4.86 14zm15.14 0A4 4 0 0=
1 20 11.14V14z'/%3E%3Cpath d=3D'M11 12a4 4 0 1 0-4-4 4 4 0 0 0 4 4zm0-7a3 3=
0 1 1-3 3 3 3 0 0 1 3-3z'/%3E%3C/g%3E%3C/svg%3E"); background-position=
: 50% center; background-repeat: no-repeat no-repeat;"><span class=3D"icl-Ic=
onFunctional-label" style=3D"box-sizing: border-box; border: 0px; margin: -1=
px; padding: 0px; clip: rect(0px, 0px, 0px, 0px); height: 1px; overflow: hid=
den; position: absolute; width: 1px;"></span></div><span class=3D"jobsearch-=
JobMetadataHeader-iconLabel" style=3D"font-family: "Helvetica Neue"=
;, Helvetica, Arial, "Liberation Sans", Roboto, Noto, sans-serif; f=
ont-size: 1rem; letter-spacing: 0px; line-height: 1.38; color: rgb(0, 0, 0);=
vertical-align: bottom; margin-left: 1rem;">=C2=A320,000 - =C2=A325,000 a y=
ear</span></div></div><div class=3D"mosaic-zone" id=3D"mosaic-zone-aboveFull=
JobDescription"></div><div id=3D"jobDescriptionText" class=3D"jobsearch-jobD=
escriptionText"><p style=3D"letter-spacing: 0px; font-size: 14px !important;=
line-height: 1.43 !important; color: rgb(45, 45, 45) !important;">An exciti=
ng opportunity has arisen for an IT Support Technician to join our thriving c=
ompany based in Manchester.</p><p style=3D"letter-spacing: 0px; font-size: 1=
4px !important; line-height: 1.43 !important; color: rgb(45, 45, 45) !import=
ant;">The team supports a rapidly growing group of companies; developing, ma=
intaining and improving processes. The nature of the work is incredibly vari=
ed due to the different company requirements and the fast-moving, forward-th=
inking management approach. The ideal candidate will be enthusiastic, flexib=
le, and able to work in a thorough manner and have excellent interpersonal s=
kills.</p><p style=3D"letter-spacing: 0px; font-size: 14px !important; line-=
height: 1.43 !important; color: rgb(45, 45, 45) !important;">The jobholder w=
ill have daily contact with internal and external stakeholders, other member=
s of the IT department and 3rd parties.</p><p style=3D"letter-spacing: 0px; f=
ont-size: 14px !important; line-height: 1.43 !important; color: rgb(45, 45, 4=
5) !important;">Role and Responsibilities</p><ul style=3D"letter-spacing: 0p=
x; font-size: 14px !important; line-height: 1.43 !important; color: rgb(45, 4=
5, 45) !important;"><li>To act as the first point of contact for all IT rela=
ted requests and incident reporting.</li></ul><ul style=3D"letter-spacing: 0=
px; font-size: 14px !important; line-height: 1.43 !important; color: rgb(45,=
45, 45) !important;"><li>Co-ordinate IT and system related issues and provi=
de updates to key parties</li><li>Liaise with external telephone provider an=
d maintain configuration of market-leading Avaya telephone system</li><li>Re=
gular housekeeping management of in-house systems</li><li>Liaise with extern=
al parties regarding Ad-hoc tasks to support all employees and businesses as=
required</li></ul><ul style=3D"letter-spacing: 0px; font-size: 14px !import=
ant; line-height: 1.43 !important; color: rgb(45, 45, 45) !important;"><li>L=
iaise with external IT support company on general IT setup and day to day is=
sues, both software and hardware as well as integration with in-house softwa=
re systems</li></ul><p style=3D"letter-spacing: 0px; font-size: 14px !import=
ant; line-height: 1.43 !important; color: rgb(45, 45, 45) !important;">Key T=
echnical Skills</p><ul style=3D"letter-spacing: 0px; font-size: 14px !import=
ant; line-height: 1.43 !important; color: rgb(45, 45, 45) !important;"><li>W=
orking knowledge of First line support resolution of incidents</li></ul><ul s=
tyle=3D"letter-spacing: 0px; font-size: 14px !important; line-height: 1.43 !=
important; color: rgb(45, 45, 45) !important;"><li>Have a broad overview of I=
T issues, both software, hardware and telephony systems</li><li>Demonstrate a=
logical and systematic approach to problem solving and troubleshooting</li>=
<li>Ability to adapt quickly to different IT systems and processes</li></ul>=
<p style=3D"letter-spacing: 0px; font-size: 14px !important; line-height: 1.=
43 !important; color: rgb(45, 45, 45) !important;">Desirable Skills</p><ul s=
tyle=3D"letter-spacing: 0px; font-size: 14px !important; line-height: 1.43 !=
important; color: rgb(45, 45, 45) !important;"><li>Strong Excel skills inclu=
ding use of advanced formulae</li><li>Knowledge of CRM (e.g. Salesforce)</li=
></ul><p style=3D"letter-spacing: 0px; font-size: 14px !important; line-heig=
ht: 1.43 !important; color: rgb(45, 45, 45) !important;">Skills/experience</=
p><ul style=3D"letter-spacing: 0px; font-size: 14px !important; line-height:=
1.43 !important; color: rgb(45, 45, 45) !important;"><li>Ability to manage f=
luid and varied workload</li><li>Be a willing and helpful team player</li><l=
i>Exhibit a flexible, can-do attitude to problem solving using own initiativ=
e</li><li>Display strong interpersonal skills both inside and outside the co=
mpany</li><li>Demonstrate an attention to detail and desire to ensure work i=
s completed thoroughly</li><li>Must be highly organised and able to manage m=
ultiple tasks and deadlines simultaneously</li></ul><p style=3D"letter-spaci=
ng: 0px; font-size: 14px !important; line-height: 1.43 !important; color: rg=
b(45, 45, 45) !important;">Personal Attributes:</p><ul style=3D"letter-spaci=
ng: 0px; font-size: 14px !important; line-height: 1.43 !important; color: rg=
b(45, 45, 45) !important;"><li>Friendly, energetic, enthusiastic, flexible, t=
enacious</li><li>Effective communication skills</li><li>Be reliable and moti=
vated</li><li>Willing to =E2=80=98roll sleeves up=E2=80=99 and take ownershi=
p of a range of IT Support requirements</li><li>Excellent presentation, comm=
unication and practical skills</li><li>Ability to work on own initiative and=
as part of a team</li><li>Common sense approach</li></ul><p style=3D"letter=
-spacing: 0px; font-size: 14px !important; line-height: 1.43 !important; col=
or: rgb(45, 45, 45) !important;">Excellent package on offer</p><p style=3D"l=
etter-spacing: 0px; font-size: 14px !important; line-height: 1.43 !important=
; color: rgb(45, 45, 45) !important;">Reference ID: 4555</p><p style=3D"lett=
er-spacing: 0px; font-size: 14px !important; line-height: 1.43 !important; c=
olor: rgb(45, 45, 45) !important;">Job Types: Full-time, Permanent</p><p sty=
le=3D"letter-spacing: 0px; font-size: 14px !important; line-height: 1.43 !im=
portant; color: rgb(45, 45, 45) !important;">Salary: =C2=A320,000.00 to =C2=A3=
25,000.00 /year</p><p style=3D"letter-spacing: 0px; font-size: 14px !importa=
nt; line-height: 1.43 !important; color: rgb(45, 45, 45) !important;">Experi=
ence:</p><ul style=3D"letter-spacing: 0px; font-size: 14px !important; line-=
height: 1.43 !important; color: rgb(45, 45, 45) !important;"><li>IT Support:=
1 year (Preferred)</li></ul><p style=3D"letter-spacing: 0px; font-size: 14p=
x !important; line-height: 1.43 !important; color: rgb(45, 45, 45) !importan=
t;">Education:</p><ul style=3D"letter-spacing: 0px; font-size: 14px !importa=
nt; line-height: 1.43 !important; color: rgb(45, 45, 45) !important;"><li>Ba=
chelor's (Preferred)</li></ul><p style=3D"letter-spacing: 0px; font-size: 14=
px !important; line-height: 1.43 !important; color: rgb(45, 45, 45) !importa=
nt;">Work remotely:</p><ul style=3D"letter-spacing: 0px; font-size: 14px !im=
portant; line-height: 1.43 !important; color: rgb(45, 45, 45) !important;"><=
li>Temporarily due to COVID-19</li></ul></div><div class=3D"mosaic-zone" id=3D=
"mosaic-zone-belowFullJobDescription"></div><div id=3D"mapRoot"></div><div i=
d=3D"welcomeToIndeedModal"></div><div id=3D"successfullySignedInModal"></div=
><div class=3D"jobsearch-JobTab-content"><div class=3D"mosaic-zone" id=3D"mo=
saic-zone-belowJobDescription"></div><div class=3D"jobsearch-JobMetadataFoot=
er" style=3D"box-sizing: border-box; font-size: 12px !important; line-height=
: 1.33 !important; color: rgb(45, 45, 45) !important;">- 3 days ago<div id=3D=
"mosaic-provider-reportcontent" class=3D"mosaic mosaic-provider-reportconten=
t" style=3D"display: inline;"><span class=3D"mosaic-reportcontent-link" styl=
e=3D"padding: 1em 0px 0px;"><a type=3D"link" style=3D"color: rgb(8, 95, 247)=
; cursor: pointer;">report job</a></span><div class=3D"mosaic-reportcontent-=
content" style=3D"margin: 1em 0px 0px;"></div></div></div></div><div class=3D=
"icl-Grid icl-Grid--gutters" style=3D"margin-left: -1rem; margin-right: -1re=
m;"></div></div><div id=3D"relatedLinks" class=3D"icl-Grid icl-Grid--gutters=
" style=3D"margin-left: -1rem; margin-right: -1rem;"><div class=3D"icl-Grid i=
cl-Grid--gutters jobsearch-RelatedLinks" style=3D"box-sizing: border-box; ma=
rgin-left: -1rem; margin-right: -1rem; border-top-width: 0.125rem; border-to=
p-style: solid; border-top-color: rgb(246, 246, 246); padding-top: 1rem;"><d=
iv class=3D"icl-Grid-col icl-u-xs-span12" style=3D"box-sizing: border-box; w=
idth: 546.203125px; float: left; padding: 0px 1rem;"><div class=3D"jobsearch=
-RelatedLinks-linkWrapper" style=3D"box-sizing: border-box; margin-bottom: 1=
rem; font-size: 0.875rem; line-height: 1.43;"><a href=3D"https://www.indeed.=
co.uk/jobs?q=3DIT+Support&from=3Dvj&l=3DManchester" class=3D"jobsear=
ch-RelatedLinks-link" style=3D"box-sizing: border-box; color: rgb(28, 86, 17=
2) !important;">IT Support jobs in Manchester</a></div><div class=3D"jobsear=
ch-RelatedLinks-linkWrapper" style=3D"box-sizing: border-box; margin-bottom:=
1rem; font-size: 0.875rem; line-height: 1.43;"><a href=3D"https://www.indee=
d.co.uk/jobs?q=3DAlex+James+Digital&from=3Dvj&l=3DManchester" class=3D=
"jobsearch-RelatedLinks-link" style=3D"box-sizing: border-box; color: rgb(28=
, 86, 172) !important;">Jobs at Alex James Digital in Manchester</a></div><d=
iv class=3D"jobsearch-RelatedLinks-linkWrapper" style=3D"box-sizing: border-=
box; margin-bottom: 1rem; font-size: 0.875rem; line-height: 1.43;"><a href=3D=
"https://www.indeed.co.uk/salary?q1=3DIT+Support&from=3Dvj&l1=3DManc=
hester" class=3D"jobsearch-RelatedLinks-link" style=3D"box-sizing: border-bo=
x; color: rgb(28, 86, 172) !important;">IT Support salaries in Manchester</a=
></div></div></div></div></div><div class=3D"jobsearch-ViewJobLayout-rightRa=
il icl-Grid-col icl-u-xs-hide icl-u-lg-block icl-u-lg-span4 icl-u-lg-offset=
1" style=3D"-webkit-text-size-adjust: auto; box-sizing: border-box; width: 2=
75.546875px; margin-left: 68.875px; float: left; font-family: "Noto San=
s", "Helvetica Neue", Helvetica, Arial, sans-serif;"><div cla=
ss=3D"jobsearch-ViewJobLayout-companyPromo"><div class=3D"jobsearch-CompanyA=
vatar icl-u-xs-mb--lg" style=3D"box-sizing: border-box; max-width: 320px; ma=
rgin-bottom: 1.5rem !important;"><div class=3D"icl-Card icl-Card--hasBorder"=
style=3D"box-sizing: border-box; background-color: rgb(255, 255, 255); bord=
er: 1px solid rgb(212, 210, 208); font-size: 0.875rem; letter-spacing: 0px; l=
ine-height: 1.43;"><div class=3D"icl-Card-headline icl-Card-headline--hasBor=
der" style=3D"box-sizing: border-box; padding: 1rem; border-bottom-width: 1p=
x; border-bottom-style: solid; border-bottom-color: rgb(212, 210, 208); bord=
er-right-color: rgb(243, 242, 241); border-left-color: rgb(243, 242, 241); b=
order-top-style: none; color: rgb(45, 45, 45);"><div class=3D"jobsearch-Comp=
anyAvatar-headline" style=3D"box-sizing: border-box; font-size: 0.75rem; let=
ter-spacing: 0px; font-weight: 700; line-height: 1.34;">Company Info</div></=
div><div class=3D"icl-Card-body" style=3D"padding: 1rem; margin-bottom: 0.5r=
em; box-sizing: border-box;"><div id=3D"companyFollowForm" class=3D"jobsearc=
h-CompanyAvatar-form" style=3D"box-sizing: border-box; margin: 20px 0px;"><d=
iv class=3D""><div class=3D"jobsearch-CompanyAvatar-buttonContainer"><div cl=
ass=3D"jobsearch-CompanyAvatar-button" style=3D"box-sizing: border-box; disp=
lay: flex; -webkit-box-align: center; align-items: center;"><button size=3D"=
sm" type=3D"button" class=3D"icl-Button icl-Button--tertiary icl-Button--sm"=
style=3D"padding: 0.25rem 1rem; margin: 0px auto 0.5rem; border-top-left-ra=
dius: 0.5rem; border-top-right-radius: 0.5rem; border-bottom-right-radius: 0=
.5rem; border-bottom-left-radius: 0.5rem; cursor: pointer; font-size: 0.75re=
m; letter-spacing: 0px; font-weight: 700; line-height: 1.5rem; -webkit-font-=
smoothing: antialiased; overflow: hidden; text-overflow: ellipsis; white-spa=
ce: nowrap; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); -webkit-touch-cal=
lout: none; -webkit-appearance: none; -webkit-user-select: none; transition:=
background-color 180ms ease-out, border-color 180ms ease-out; min-height: 3=
6px; background-color: rgb(236, 236, 236) !important; border: 0px !important=
; font-family: "Noto Sans", "Helvetica Neue", Helvetica,=
Arial, sans-serif !important; color: rgb(45, 45, 45) !important; background=
-repeat: repeat no-repeat;">Follow</button></div><div class=3D"jobsearch-Com=
panyAvatar-cta" style=3D"box-sizing: border-box; text-align: center; font-si=
ze: 0.6875rem; padding-top: 0.5rem; color: rgb(118, 118, 118) !important;">G=
et job updates from Alex James Digital</div><div class=3D"jobsearch-CompanyA=
vatar-cta" style=3D"box-sizing: border-box; text-align: center; font-size: 0=
.6875rem; padding-top: 0.5rem; color: rgb(118, 118, 118) !important;"><br></=
div></div></div></div></div></div></div></div></div><div dir=3D"ltr">Sent fr=
om my iPa</div></body></html>=
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