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From: "Sue@sarahharvey.com" <sue@sarahharvey.com>
Mime-Version: 1.0 (1.0)
Date: Sat, 14 Oct 2023 08:54:34 +0100
Subject: Naish
Message-Id: <7F5749E0-0199-4950-A013-65BF62A67B43@sarahharvey.com>
To: Bob Home <bob@sarahharvey.com>
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Sent from my iPad Goodby Naish.=20
I handed in the keys of our holiday home to Naish Sales office on Monday las=
t. Due to health issues, we were left with no alternative but to sell direct=
ly back to Naish, at a paltry fraction of the value of our van.=20
After 5 years of being model citizens of the park, never complaining, etc, I=
would have hoped that a friendly word from the sales team on Monday, might h=
ave been in order. The phrases =E2=80=9CThank you for your custom=E2=80=9D. =E2=
=80=9DHope you have enjoyed your time with us=E2=80=9D. =E2=80=9CSorry to se=
e you go=E2=80=9D.=20
Forget it. What I got was literally =E2=80=9CSign here=E2=80=9D and =E2=80=9C=
Give us your keys=E2=80=9D. =E2=80=9CYou will get your money in 7 to 10 days=
=E2=80=9D. And that was it. =20
A certain woman in the sales office - you will all have met her - flooded us=
with phone calls and emails 5 years ago, when we first expressed an interes=
ted in buying. She promised the earth if we bought from her. She was our bes=
t friend. Once we bought, she was no longer interested. But we have all had t=
hat experience with her. Once they get our money, we no longer matter to the=
m. It=E2=80=99s on to the next mug.=20
Last Monday, when I arrived at the sales office to hand over the keys, this s=
ame woman was there, but she walked out of the office and told me to deal wi=
th someone else. She was too busy obviously. No goodbye, no thank you.=20
How do these people sleep at night.=20
I am disgusted with Hoburn Naish. They have absolutely no interest in their c=
ustomer satisfaction. Money sharks.=20
But thank you to the nice helpful people there, like Justin the Wi-Fi guy, G=
ary the maintenance guy, and a few others who helped us out. It=E2=80=99s ju=
st a pity the management and sales teams are so lacking in decent customer s=
ervice.=
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<html><head><meta http-equiv=3D"content-type" content=3D"text/html; charset=3D=
utf-8"></head><body dir=3D"auto"><br><br><div dir=3D"ltr">Sent from my iPad G=
oodby Naish. </div><div dir=3D"ltr">I handed in the keys of our holiday=
home to Naish Sales office on Monday last. Due to health issues, we were le=
ft with no alternative but to sell directly back to Naish, at a paltry fract=
ion of the value of our van. </div><div id=3D"AppleMailSignature" dir=3D=
"ltr">After 5 years of being model citizens of the park, never complaining, e=
tc, I would have hoped that a friendly word from the sales team on Monday, m=
ight have been in order. The phrases =E2=80=9CThank you for your custom=E2=80=
=9D. =E2=80=9DHope you have enjoyed your time with us=E2=80=9D. =E2=80=9CSor=
ry to see you go=E2=80=9D. </div><div id=3D"AppleMailSignature" dir=3D"=
ltr">Forget it. What I got was literally =E2=80=9CSign here=E2=80=9D and =E2=
=80=9CGive us your keys=E2=80=9D. =E2=80=9CYou will get your money in 7 to 1=
0 days=E2=80=9D. And that was it. </div><div id=3D"AppleMailSignature"=
dir=3D"ltr">A certain woman in the sales office - you will all have met her=
- flooded us with phone calls and emails 5 years ago, when we first express=
ed an interested in buying. She promised the earth if we bought from her. Sh=
e was our best friend. Once we bought, she was no longer interested. But we h=
ave all had that experience with her. Once they get our money, we no longer m=
atter to them. It=E2=80=99s on to the next mug. </div><div id=3D"AppleM=
ailSignature" dir=3D"ltr">Last Monday, when I arrived at the sales office to=
hand over the keys, this same woman was there, but she walked out of the of=
fice and told me to deal with someone else. She was too busy obviously=
. No goodbye, no thank you. </div><div id=3D"AppleMailSignature" dir=3D=
"ltr">How do these people sleep at night. </div><div id=3D"AppleMailSig=
nature" dir=3D"ltr">I am disgusted with Hoburn Naish. They have absolutely n=
o interest in their customer satisfaction. Money sharks. </div><d=
iv id=3D"AppleMailSignature" dir=3D"ltr">But thank you to the nice helpful p=
eople there, like Justin the Wi-Fi guy, Gary the maintenance guy, and a few o=
thers who helped us out. It=E2=80=99s just a pity the management and sales t=
eams are so lacking in decent customer service.</div></body></html>=
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