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From: "Sue@sarahharvey.com" <sue@sarahharvey.com>
Mime-Version: 1.0 (1.0)
Subject: Re: Thane Message To Customer
Date: Sat, 20 Mar 2021 12:43:29 +0000
Message-Id: <AD4FB658-884B-40B7-ACA0-5D023F4126D7@sarahharvey.com>
References: <3B008B27-171D-4091-A3FF-88CD496659BF@sarahharvey.com>
In-Reply-To: <3B008B27-171D-4091-A3FF-88CD496659BF@sarahharvey.com>
To: Thane <cases.4545491.4345269_8835536_16966051.f6386508c8@4545491.email.netsuite.com>
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Now this has been returned what do I do about the payments that you are taki=
ng? Will you cancel these or do I have to and when do you refund?
Sent from my iPad
> On 2 Mar 2021, at 08:58, sue@sarahharvey.com wrote:
>=20
> =EF=BB=BFThank you can I book Monday 8th March please=20
>=20
> Sent from my iPad
>=20
>>> On 2 Mar 2021, at 07:30, Thane (cs@thane.tv) <system@sent-via.netsuite.c=
om> wrote:
>>>=20
>> =EF=BB=BF
>>=20
>>=20
>> Update for Case CA88237 - "Order 637497042438483677"
>>=20
>> Hello,
>> =20
>> Thank you for contacting Thane Customer Services.
>>=20
>> Your request to return has been authorised and you will shortly receive a=
n email to confirm =E2=80=93 you do not need to do anything with the return a=
uthorisation email, this is simply for your records.
>> Please ensure that you return all items which were sent to you.
>> You do not need to use the original packaging if it is no longer availabl=
e but please do ensure that the parcel is secure, or the courier may not acc=
ept it.
>> To return your items to us we will arrange a collection with our returns c=
ourier, Yodel, for just =C2=A36.99 which will be charged to the card you use=
d to pay for your purchase.
>> Please could you reply to this email confirming your preferred day for c=
ollection. This will need to be between Monday and Friday of next week =E2=80=
=93 unfortunately, we cannot collect on a weekend. We cannot specify a time f=
or collection, but your email address will be added, and you will receive a 2=
hr timeslot on the day so that you do not need to wait in.
>> The courier will bring the label with them, so you do not need to addres=
s the parcel.
>>=20
>> If you would like to pay with an alternative card, please call and spea=
k with us on 0344 571 7511 to arrange collection.
>>=20
>> Within 72 hours of your return reaching our warehouse your parcel will b=
e processed and refund/replacement issued.
>>=20
>> Kind Regards,
>>=20
>> Laura
>>=20
>> =20
>>=20
>> Message History
>> -----Original Message-----
>> From: Laura G
>> Sent: 2.3.2021
>> Subject: Order 637497042438483677
>>=20
>>=20
>> Hello,
>> =20
>> Thank you for contacting Thane Customer Services.
>>=20
>> Your request to return has been authorised and you will shortly receive a=
n email to confirm =E2=80=93 you do not need to do anything with the return a=
uthorisation email, this is simply for your records.
>> Please ensure that you return all items which were sent to you.
>> You do not need to use the original packaging if it is no longer availabl=
e but please do ensure that the parcel is secure, or the courier may not acc=
ept it.
>> To return your items to us we will arrange a collection with our returns c=
ourier, Yodel, for just =C2=A36.99 which will be charged to the card you use=
d to pay for your purchase.
>> Please could you reply to this email confirming your preferred day for c=
ollection. This will need to be between Monday and Friday of next week =E2=80=
=93 unfortunately, we cannot collect on a weekend. We cannot specify a time f=
or collection, but your email address will be added, and you will receive a 2=
hr timeslot on the day so that you do not need to wait in.
>> The courier will bring the label with them, so you do not need to addres=
s the parcel.
>>=20
>> If you would like to pay with an alternative card, please call and spea=
k with us on 0344 571 7511 to arrange collection.
>>=20
>> Within 72 hours of your return reaching our warehouse your parcel will b=
e processed and refund/replacement issued.
>>=20
>> Kind Regards,
>>=20
>> Laura
>>=20
>> -----Original Message-----
>> From: 2117180 Susan Home
>> Sent: 1.3.2021
>> Subject: Order 637497042438483677
>>=20
>> I want to return the item twist and shape i am 64 and it=E2=80=99s not th=
e product for me I am afraid.
>>=20
>> Can you let me know how I return please order no 1455058
>>=20
>> Regards
>>=20
>> Sue home=20
>>=20
>> Sent from my iPad
>>=20
>>=20
>>=20
>> Thane is powered by NetSuite =E2=80=94 One System. No Limits.
--Apple-Mail-1828B1E8-46FE-47F5-961A-FD5C5EE09305
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<html><head><meta http-equiv=3D"content-type" content=3D"text/html; charset=3D=
utf-8"></head><body dir=3D"auto">Now this has been returned what do I do abo=
ut the payments that you are taking? Will you cancel these or do I have to a=
nd when do you refund?<br><br><div dir=3D"ltr">Sent from my iPad</div><div d=
ir=3D"ltr"><br><blockquote type=3D"cite">On 2 Mar 2021, at 08:58, sue@sarahh=
arvey.com wrote:<br><br></blockquote></div><blockquote type=3D"cite"><div di=
r=3D"ltr">=EF=BB=BF<meta http-equiv=3D"content-type" content=3D"text/html; c=
harset=3Dutf-8">Thank you can I book Monday 8th March please <br><br><d=
iv dir=3D"ltr">Sent from my iPad</div><div dir=3D"ltr"><br><blockquote type=3D=
"cite">On 2 Mar 2021, at 07:30, Thane (cs@thane.tv) <system@sent-via.nets=
uite.com> wrote:<br><br></blockquote></div><blockquote type=3D"cite"><div=
dir=3D"ltr">=EF=BB=BF
<title></title>
<div style=3D"color:transparent;visibility:hidden;opacity:0;font-size:0px;bo=
rder:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!impo=
rtant;display:none!important;line-height:0px!important;"><img border=3D"0" w=
idth=3D"1" height=3D"1" src=3D"http://click.netsuite.com/q/gPFFRiibOsuJulSto=
j9Crg~~/AALN9wA~/RgRiHx0rPVcDc3BjQgpgN6vpPWDbtMZ0UhNzdWVAc2FyYWhoYXJ2ZXkuY29=
tWAQAAAAB" data-unique-identifier=3D""></div>
<p><img border=3D"0" src=3D"https://4545491.app.netsuite.com/core/media/medi=
a.nl?id=3D2249&c=3D4545491&h=3D7b80b333358c643e4ca0" data-unique-ide=
ntifier=3D""></p>
<table border=3D"0" cellpadding=3D"2" cellspacing=3D"2" width=3D"100%">
<tbody>
<tr valign=3D"top">
<td valign=3D"top">
<p><b>Update for Case CA88237 - "Order 637497042438483677"</b> </p>=
<p></p><p style=3D"margin-top: 0px; margin-bottom: 0px;margin-top:0=
px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; ma=
rgin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-b=
ottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:=
0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; m=
argin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-=
top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0p=
x; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; mar=
gin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bo=
ttom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0=
px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; ma=
rgin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-t=
op:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px=
; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; marg=
in-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bot=
tom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0p=
x; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; mar=
gin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-to=
p:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px;=
margin-bottom:0px">Hello,</p> <br>Thank you for contacting Thane Custo=
mer Services.<br><br>Your
request to return has been authorised and you will shortly receive an=20
email to confirm =E2=80=93 you do not need to do anything with the return=20=
authorisation email, this is simply for your records.<br>Please ensure that y=
ou return all items which were sent to you.<br>You
do not need to use the original packaging if it is no longer available=20
but please do ensure that the parcel is secure, or the courier may not=20
accept it.<br>To return your items to us we will arrange a=20
collection with our returns courier, Yodel, for just =C2=A36.99 which will b=
e
charged to the card you used to pay for your purchase.<br> Please
could you reply to this email confirming your preferred day for=20
collection. This will need to be between Monday and Friday of next week =E2=80=
=93
unfortunately, we cannot collect on a weekend. We cannot specify a time
for collection, but your email address will be added, and you will=20
receive a 2hr timeslot on the day so that you do not need to wait in.<br>&nb=
sp;The courier will bring the label with them, so you do not need to address=
the parcel.<br><br> If you would like to pay with an alternative card=
, please call and speak with us on 0344 571 7511 to arrange collection.<br><=
br> Within 72 hours of your return reaching our warehouse your parcel w=
ill be processed and refund/replacement issued.<br><br>Kind Regards,<br><br>=
Laura<p></p>
<p><br>
</p>
</td>
</tr>
</tbody>
</table>
<hr color=3D"#CCCCCC" noshade=3D"noshade" size=3D"1" width=3D"100%">
<blockquote>
<p><b>Message History</b><br>
<font color=3D"#666666"> -----Original Message-----<br>From: Laur=
a G<br>Sent: 2.3.2021<br>Subject: Order 637497042438483677<br><br></font></p=
><p style=3D"margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bott=
om:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px=
; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; marg=
in-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top=
:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; m=
argin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-=
bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom=
:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; m=
argin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-=
top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0p=
x; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; mar=
gin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bo=
ttom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0=
px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; ma=
rgin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-t=
op:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px=
; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; marg=
in-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bot=
tom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0p=
x"><font color=3D"#666666">Hello,</font></p><font color=3D"#666666"> <b=
r>Thank you for contacting Thane Customer Services.<br><br>Your
request to return has been authorised and you will shortly receive an=20
email to confirm =E2=80=93 you do not need to do anything with the return=20=
authorisation email, this is simply for your records.<br>Please ensure that y=
ou return all items which were sent to you.<br>You
do not need to use the original packaging if it is no longer available=20
but please do ensure that the parcel is secure, or the courier may not=20
accept it.<br>To return your items to us we will arrange a=20
collection with our returns courier, Yodel, for just =C2=A36.99 which will b=
e
charged to the card you used to pay for your purchase.<br> Please
could you reply to this email confirming your preferred day for=20
collection. This will need to be between Monday and Friday of next week =E2=80=
=93
unfortunately, we cannot collect on a weekend. We cannot specify a time
for collection, but your email address will be added, and you will=20
receive a 2hr timeslot on the day so that you do not need to wait in.<br>&nb=
sp;The courier will bring the label with them, so you do not need to address=
the parcel.<br><br> If you would like to pay with an alternative card=
, please call and speak with us on 0344 571 7511 to arrange collection.<br><=
br> Within 72 hours of your return reaching our warehouse your parcel w=
ill be processed and refund/replacement issued.<br><br>Kind Regards,<br><br>=
Laura<br><br>-----Original Message-----<br>From: 2117180 Susan Home<br>Sent:=
1.3.2021<br>Subject: Order 637497042438483677<br><br>I want to return the i=
tem twist and shape i am 64 and it=E2=80=99s not the product for me I am afr=
aid.<br><br>Can you let me know how I return please order no 1455058<br><br>=
Regards<br><br>Sue home <br><br>Sent from my iPad<br><br><br><br> </font><=
p></p>
</blockquote>
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<td align=3D"right"><font style=3D"font-size:9px; font-family:Verda=
na,Arial,Helvetica,sans-serif; color:#999999;">Thane is powered by <a href=3D=
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</div></blockquote></div></blockquote></body></html>=
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