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From: Susan Home <sue@sarahharvey.com>
Mime-Version: 1.0 (1.0)
Subject: Re: timesheet mondelez - Ticket 1210743
Date: Mon, 6 Dec 2021 14:28:33 +0000
Message-Id: <B1935B89-CC83-42AE-B82B-5552A141A611@sarahharvey.com>
References: <XZ399E55WO_61ae0084f3b82_413f9fa82cb9601108a1_sprut@zendesk.com>
In-Reply-To: <XZ399E55WO_61ae0084f3b82_413f9fa82cb9601108a1_sprut@zendesk.com>
To: help@e-tips.com
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Thank you Craig think we also had an issue that the there are three timeshee=
ts to go on but they could not be entered keeps coming up with a message tim=
esheets has gone past it=E2=80=99s fate will this correct when jo is able to=
get into the system? I tried this morning and could not put any hours on.
Regards
Sue=20
Sent from my iPhone
> On Dec 6, 2021, at 12:22 PM, Craig Harding <help@e-tips.com> wrote:
>=20
> =EF=BB=BF
> ##- Please type your reply above this line -##
> To: Sue - sue@sarahharvey.com
> CCs: GRI Helpdesk Mondelez UK
>=20
> Hi Sue,
>=20
> Your request has been updated.
>=20
> Please see the below comment.
>=20
> To respond, please either reply to this email or click on the link below.
>=20
> http://support.e-tips.com/hc/requests/1210743
>=20
> Craig Harding (GRI support (e-tips))
> Dec 6, 2021, 12:22 GMT
>=20
> Hi Sue
>=20
> Apologies that this hadn't been picked up earlier.
>=20
> I believe you're referring to an issue around your candidate Jo Foster. I=
can see that her email address had been set to "Jo.Foster@mdlz.com.", i.e. w=
ith a full stop at the end, so the new user password email couldn't be issue=
d and she wouldn't have been able to log on to e-tips.
>=20
> I've corrected the email address and issued another password email to allo=
w Jo to log on.
>=20
> Please do get back to us if there are further issues.
>=20
> Regards
>=20
> Craig
> E-tips Application Support
> Sue
> Nov 30, 2021, 12:45 GMT
>=20
> I have a contractor that has three timesheets to input but cannot as they h=
ave gone past the date
> =20
> Can you help please
> =20
> Regards
> =20
> Sue
> =20
> =20
> =20
> Sue Home
> Senior Consultant
> Sarah Harvey Limited
> 37 Chandos Street
> Leamington Spa
> Warwickshire
> CV32 4RL
> Tel: +0044(0)01926450545
> Mobile:+44(0)7714734418
> =20
> We respect our clients' privacy. Your personal details will not be shared w=
ith third parties as per Sarah Harvey GDPR policy. By submitting your detail=
s you consent to being contacted by Sarah Harvey Limited by telephone and em=
ail for this and similar positions. Please see our website for further GDPR i=
nformation at www.sarahharvey.com.
> =20
> This email is a service from GRI support (e-tips). Delivered by Zendesk.
> [XZ399E-55WO]
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<html><head><meta http-equiv=3D"content-type" content=3D"text/html; charset=3D=
utf-8"></head><body dir=3D"auto">Thank you Craig think we also had an issue t=
hat the there are three timesheets to go on but they could not be entered ke=
eps coming up with a message timesheets has gone past it=E2=80=99s fate will=
this correct when jo is able to get into the system? I tried this morning a=
nd could not put any hours on.<div><br></div><div>Regards</div><div><br></di=
v><div>Sue <br><div><br><div dir=3D"ltr">Sent from my iPhone</div><div d=
ir=3D"ltr"><br><blockquote type=3D"cite">On Dec 6, 2021, at 12:22 PM, Craig H=
arding <help@e-tips.com> wrote:<br><br></blockquote></div><blockquote t=
ype=3D"cite"><div dir=3D"ltr">=EF=BB=BF
<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8">
=20
<div style=3D"padding: 10px ; line-height: 18px; font-family: 'Lucida Gran=
de',Verdana,Arial,sans-serif; font-size: 12px; color:#444444;">
<div style=3D"color: #b5b5b5;">##- Please type your reply above this lin=
e -##</div>
<p dir=3D"ltr">To: Sue - sue@sarahharvey.com<br>CCs: GRI Helpdesk Mond=
elez UK</p><p dir=3D"ltr">Hi Sue,</p><p dir=3D"ltr">Your request has been up=
dated.</p><p dir=3D"ltr">Please see the below comment.</p><p dir=3D"ltr">To r=
espond, please either reply to this email or click on the link below.</p><p d=
ir=3D"ltr"><a href=3D"http://support.e-tips.com/hc/requests/1210743" rel=3D"=
noreferrer">http://support.e-tips.com/hc/requests/1210743</a></p><p dir=3D"l=
tr"></p><div style=3D"margin-top: 25px" data-version=3D"2"><table width=3D"1=
00%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"presentation">=
<tbody><tr> <td width=3D"100%" style=3D"padding: 15px 0; border-top: 1p=
x dotted #c5c5c5;"> <table width=3D"100%" cellpadding=3D"0" cellspacing=
=3D"0" border=3D"0" style=3D"table-layout:fixed;" role=3D"presentation"> =
<tbody><tr> <td width=3D"100%" style=3D"padding: 0; m=
argin: 0;" valign=3D"top"> <p style=3D"font-family:'Lucida Grande=
','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 1=
5px; line-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0; color:#=
1b1d1e;" dir=3D"ltr"> <strong=
>Craig Harding</strong> (GRI support (e-tips)) =
</p> <p style=3D"font-family:'Lucida Grande','Lucida S=
ans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 13px; line-=
height: 25px; margin-bottom: 15px; margin-top: 0; padding: 0; color:#bbbbbb;=
" dir=3D"ltr"> Dec 6, 2021, 12:22 GMT </p> =
<div class=3D"zd-comment" dir=3D"auto" style=3D"co=
lor: #2b2e2f; font-family: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma',=
Verdana, sans-serif; font-size: 14px; line-height: 22px; margin: 15px 0">Hi=
Sue<br><br>Apologies that this hadn't been picked up earlier.<br><br>I beli=
eve you're referring to an issue around your candidate Jo Foster. I ca=
n see that her email address had been set to "Jo.Foster@mdlz.com<b>.</b>", i=
.e. with a full stop at the end, so the new user password email couldn't be i=
ssued and she wouldn't have been able to log on to e-tips.<br><br>I've corre=
cted the email address and issued another password email to allow Jo to log o=
n.<br><br>Please do get back to us if there are further issues.<br><br>Regar=
ds<br><br>Craig<br>E-tips Application Support<br></div><p dir=3D"ltr"> =
</p></td> </tr> </tbody></table> <=
/td> </tr></tbody></table><p dir=3D"ltr"></p><table width=3D"100%" cellpadd=
ing=3D"0" cellspacing=3D"0" border=3D"0" role=3D"presentation"> <tbody><tr>=
<td width=3D"100%" style=3D"padding: 15px 0; border-top: 1px dotted #c5c=
5c5;"> <table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=
=3D"0" style=3D"table-layout:fixed;" role=3D"presentation"> <tbody><t=
r> <td width=3D"100%" style=3D"padding: 0; margin: 0;" va=
lign=3D"top"> <p style=3D"font-family:'Lucida Grande','Lucida San=
s Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 15px; line-he=
ight: 18px; margin-bottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=
=3D"ltr"> <strong>Sue</strong> =
</p> <p style=3D"font-family:'Lucida Grande','Lucida San=
s Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 13px; line-he=
ight: 25px; margin-bottom: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" d=
ir=3D"ltr"> Nov 30, 2021, 12:45 GMT </p> =
<div class=3D"zd-comment zd-comment-pre-styled" dir=3D=
"auto"><div style=3D"page: WordSection1"><p style=3D"font-family: 'Lucida Sa=
ns Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-serif; font-size: 11.0=
pt; margin: 0cm" dir=3D"ltr">I have a contractor that has three timesheets t=
o input but cannot as they have gone past the date </p><p style=3D"font-fami=
ly: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-serif; f=
ont-size: 11.0pt; margin: 0cm" dir=3D"ltr"> </p><p style=3D"font-family=
: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-serif; fon=
t-size: 11.0pt; margin: 0cm" dir=3D"ltr">Can you help please</p><p style=3D"=
font-family: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans=
-serif; font-size: 11.0pt; margin: 0cm" dir=3D"ltr"> </p><p style=3D"fo=
nt-family: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-s=
erif; font-size: 11.0pt; margin: 0cm" dir=3D"ltr">Regards</p><p style=3D"fon=
t-family: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-se=
rif; font-size: 11.0pt; margin: 0cm" dir=3D"ltr"> </p><p style=3D"font-=
family: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-seri=
f; font-size: 11.0pt; margin: 0cm" dir=3D"ltr">Sue</p><p style=3D"font-famil=
y: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-serif; fo=
nt-size: 11.0pt; margin: 0cm" dir=3D"ltr"> </p><p style=3D"font-family:=
'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-serif; font=
-size: 11.0pt; margin: 0cm" dir=3D"ltr"> </p><p style=3D"font-family: '=
Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-serif; font-s=
ize: 11.0pt; margin: 0cm" dir=3D"ltr"> </p><p style=3D"font-family: 'Lu=
cida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-serif; font-siz=
e: 11.0pt; margin: 0cm" dir=3D"ltr"><span style=3D"color: black; font-size: 1=
2.0pt">Sue Home</span></p><p style=3D"font-family: 'Lucida Sans Unicode', 'L=
ucida Grande', 'Tahoma', Verdana, sans-serif; font-size: 11.0pt; margin: 0cm=
" dir=3D"ltr"><span style=3D"color: black; font-size: 12.0pt">Senior Consult=
ant<br>Sarah Harvey Limited<br>37 Chandos Street<br>Leamington Spa<br>Warwic=
kshire<br>CV32 4RL<br>Tel: +0044(0)01926450545<br>Mobile:+44(0)7714734418</s=
pan></p><p style=3D"font-family: 'Lucida Sans Unicode', 'Lucida Grande', 'Ta=
homa', Verdana, sans-serif; font-size: 11.0pt; margin: 0cm" dir=3D"ltr"><spa=
n style=3D"color: black; font-size: 12.0pt"> </span></p><p style=3D"fon=
t-family: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-se=
rif; font-size: 11.0pt; margin: 0cm" dir=3D"ltr"><span style=3D"color: black=
; font-size: 12.0pt">We respect our clients' privacy. Your personal details w=
ill not be shared with third parties as per Sarah Harvey GDPR policy. By sub=
mitting your details you consent to being contacted by Sarah Harvey Limited b=
y telephone and email for this and similar positions. Please see our website=
for further GDPR information at </span><a href=3D"http://www.sarahharvey.co=
m/" rel=3D"noreferrer"><span style=3D"color: #0563C1; font-size: 12.0pt">www=
.sarahharvey.com</span></a><span style=3D"color: black; font-size: 12.0pt">.=
</span><span></span></p><p style=3D"font-family: 'Lucida Sans Unicode', 'Luc=
ida Grande', 'Tahoma', Verdana, sans-serif; font-size: 11.0pt; margin: 0cm" d=
ir=3D"ltr"> </p></div></div><p dir=3D"ltr"> =
</p></td> </tr> </tbody></table> </td> </tr></tbody></=
table></div>
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order-top: 1px solid #eeeeee;">
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