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From: Susan Home <sue@sarahharvey.com>
Mime-Version: 1.0 (1.0)
Subject: Re: I cannot reset my password
Date: Sat, 29 Mar 2025 12:24:52 +0000
Message-Id: <99DCD9A3-F21A-4DA9-8052-C5EE5E997ABB@sarahharvey.com>
References: <Y603XJ7JPE2_67e6e482cebf0_73355c11533d_sprut@zendesk.com>
In-Reply-To: <Y603XJ7JPE2_67e6e482cebf0_73355c11533d_sprut@zendesk.com>
To: HiltonHonorsDebitCard <support+idY603XJ-7JPE2@hiltonhonorsdebitcard.zendesk.com>
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<html><head><meta http-equiv=3D"content-type" content=3D"text/html; charset=3D=
utf-8"></head><body dir=3D"auto">So I have now reset my password and now can=
not get to the next stage of verifying my email <br id=3D"lineBreakAtBe=
ginningOfSignature"><div dir=3D"ltr">Sent from my iPhone</div><div dir=3D"lt=
r"><br><blockquote type=3D"cite">On Mar 28, 2025, at 6:03=E2=80=AFPM, Carrie=
(HiltonHonorsDebitCard) <support@hiltonhonorsdebitcard.zendesk.com> w=
rote:<br><br></blockquote></div><blockquote type=3D"cite"><div dir=3D"ltr">=EF=
=BB=BF
<meta http-equiv=3D"content-type" content=3D"text/html; charset=3Dut=
f-8">
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3E; font-family: sans-serif; line-height:150%;" class=3D"body-text">
<p dir=3D"ltr"></p><div style=3D"margin-top: 2=
5px" data-version=3D"2"><table class=3D"zd-liquid-comment" width=3D"100%" ce=
llpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"presentation"> <tbod=
y><tr> <td width=3D"100%" style=3D"padding: 15px 0; border-top: 1px dotte=
d #c5c5c5;"> <table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" b=
order=3D"0" style=3D"table-layout:fixed;" role=3D"presentation"> <tbo=
dy><tr> <td valign=3D"top" style=3D"padding: 0 15px 0 1=
5px; width: 40px;"> <img width=3D"40" height=3D"40" alt=3D"" st=
yle=3D"height: auto; line-height: 100%; outline: none; text-decoration: none=
; -webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5px;" s=
rc=3D"https://currensea.zendesk.com/images/2016/default-avatar-80.png" data-=
unique-identifier=3D""> </td> <td width=3D"100=
%" style=3D"padding: 0; margin: 0;" valign=3D"top"> <p style=3D"f=
ont-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahom=
a,sans-serif; font-size: 15px; line-height: 18px; margin-bottom: 0; margin-t=
op: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr"> =
<strong>Carrie</strong> (Hilton Honors Debit Card) =
</p> <p style=3D"font-family:'=
Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif=
; font-size: 13px; line-height: 25px; margin-bottom: 15px; margin-top: 0; pa=
dding: 0; color:#bbbbbb;" dir=3D"ltr"> Mar 28, 2025, 18:03 GMT =
</p> <div class=3D"zd-comment"=
dir=3D"auto" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;">H=
i Susan,<br> <br>Thank you for your response and I'm sorry about the de=
lay in getting back to you.<br> <br>It seems that our previous emails w=
ere not going through. I've just made an adjustment on our side - please can=
you try requesting the password reset once again?<br> <br>If you can, p=
lease also check the spam email list for your email inbox and remove <a href=
=3D"mailto:info.hiltonhonorsdebitcard@currensea.com" rel=3D"noreferrer">info=
.hiltonhonorsdebitcard@currensea.com</a> if it's there.<br> <br>If this=
doesn't work, I'd recommend trying to sign up using a different email addre=
ss.<br> <br>Do let me know how you get on.<br><div class=3D"signature">=
<p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;">=
Many thanks,</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; m=
argin: 15px 0;">Carrie<br>
The Hilton Honors Debit Card Team</p></div></div><p dir=3D"ltr"> =
</p></td> </tr> </tbody></table> </td> </tr></tbod=
y></table><p dir=3D"ltr"></p><table class=3D"zd-liquid-comment" width=3D"100=
%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"presentation"> <=
tbody><tr> <td width=3D"100%" style=3D"padding: 15px 0; border-top: 1px d=
otted #c5c5c5;"> <table width=3D"100%" cellpadding=3D"0" cellspacing=3D=
"0" border=3D"0" style=3D"table-layout:fixed;" role=3D"presentation"> =
<tbody><tr> <td valign=3D"top" style=3D"padding: 0 15p=
x 0 15px; width: 40px;"> <img width=3D"40" height=3D"40" alt=3D=
"" style=3D"height: auto; line-height: 100%; outline: none; text-decoration:=
none; -webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5=
px;" src=3D"https://currensea.zendesk.com/images/2016/default-avatar-80.png"=
data-unique-identifier=3D""> </td> <td width=3D=
"100%" style=3D"padding: 0; margin: 0;" valign=3D"top"> <p style=3D=
"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tah=
oma,sans-serif; font-size: 15px; line-height: 18px; margin-bottom: 0; margin=
-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr"> =
<strong>Susan Home</strong> </p> <p s=
tyle=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verd=
ana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-bottom: 15=
px; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr"> Mar=
26, 2025, 10:36 GMT </p> <div=
class=3D"zd-comment zd-comment-pre-styled" dir=3D"auto"><div style=3D"page:=
WordSection1;"><p style=3D"line-height: normal; font-size: 12.0pt; color: #=
373A3E; margin: 0cm;" dir=3D"ltr"><span style=3D"font-size: 11.0pt; color: w=
indowtext; ">Rhys</span></p><p style=3D"line-height: normal; font-size: 12.0=
pt; color: #373A3E; margin: 0cm;" dir=3D"ltr"><span style=3D"font-size: 11.0=
pt; color: windowtext; "> </span></p><p style=3D"line-height: normal; f=
ont-size: 12.0pt; color: #373A3E; margin: 0cm;" dir=3D"ltr"><span style=3D"f=
ont-size: 11.0pt; color: windowtext; ">I have deleted and reinstalled still n=
o sign of the email to reset the password?</span></p><p style=3D"line-height=
: normal; font-size: 12.0pt; color: #373A3E; margin: 0cm;" dir=3D"ltr"><span=
style=3D"font-size: 11.0pt; color: windowtext; "> </span></p><p style=3D=
"line-height: normal; font-size: 12.0pt; color: #373A3E; margin: 0cm;" dir=3D=
"ltr"><span style=3D"font-size: 11.0pt; color: windowtext; "> </span></=
p><p style=3D"line-height: normal; font-size: 12.0pt; color: #373A3E; margin=
: 0cm;" dir=3D"ltr"><span style=3D"font-size: 11.0pt; color: windowtext; ">&=
nbsp;</span></p><div><p style=3D"line-height: normal; font-size: 12.0pt; col=
or: #373A3E; margin: 0cm;" dir=3D"ltr"><span style=3D" color: black; ">Susan=
Home<br>Sarah Harvey Limited<br>14 Rural Innovation Centre</span><span styl=
e=3D" color: black;"></span></p><p style=3D"line-height: normal; font-size: 1=
2.0pt; color: #373A3E; margin: 0cm;" dir=3D"ltr"><span style=3D" color: blac=
k; ">Avenue H</span></p><p style=3D"line-height: normal; font-size: 12.0pt; c=
olor: #373A3E; margin: 0cm;" dir=3D"ltr"><span style=3D" color: black; ">Sto=
neleigh Park</span></p><p style=3D"line-height: normal; font-size: 12.0pt; c=
olor: #373A3E; margin: 0cm;" dir=3D"ltr"><span style=3D" color: black; ">Ken=
ilworth<br>Warwickshire<br>CV8 2LG</span></p><p style=3D"line-height: normal=
; font-size: 12.0pt; color: #373A3E; margin: 0cm;" dir=3D"ltr"><span style=3D=
" color: black; "> </span></p><p style=3D"line-height: normal; font-siz=
e: 12.0pt; color: #373A3E; margin: 0cm;" dir=3D"ltr"><span style=3D" color: b=
lack; ">Tel: +0044(0)01926450545<br>Mobile:+44(0)7714734418<br><br><br>We re=
spect our clients' privacy. Your personal details will not be shared with th=
ird parties as per Sarah Harvey GDPR policy. By submitting your details you c=
onsent to being contacted by Sarah Harvey Limited by telephone and email for=
this and similar positions. Please see our website for further GDPR informa=
tion at <a href=3D"http://www.sarahharvey.com/" rel=3D"noreferrer"><span sty=
le=3D"color: #0563C1;">www.sarahharvey.com</span></a>.</span></p><p style=3D=
"line-height: normal; font-size: 12.0pt; color: #373A3E; margin: 0cm;" dir=3D=
"ltr"><span style=3D"font-size: 11.0pt; color: windowtext; "> </span></=
p></div><p style=3D"line-height: normal; font-size: 12.0pt; color: #373A3E; m=
argin: 0cm;" dir=3D"ltr"><span style=3D"font-size: 11.0pt; color: windowtext=
; "> </span></p></div></div><p dir=3D"ltr"> </p></=
td> </tr> </tbody></table> </td> </tr></tbody></table><p dir=
=3D"ltr"></p><table class=3D"zd-liquid-comment" width=3D"100%" cellpadding=3D=
"0" cellspacing=3D"0" border=3D"0" role=3D"presentation"> <tbody><tr> <t=
d width=3D"100%" style=3D"padding: 15px 0; border-top: 1px dotted #c5c5c5;">=
<table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0"=
style=3D"table-layout:fixed;" role=3D"presentation"> <tbody><tr> =
<td valign=3D"top" style=3D"padding: 0 15px 0 15px; width:=
40px;"> <img width=3D"40" height=3D"40" alt=3D"" style=3D"heig=
ht: auto; line-height: 100%; outline: none; text-decoration: none; -webkit-b=
order-radius: 5px; -moz-border-radius: 5px; border-radius: 5px;" src=3D"http=
s://currensea.zendesk.com/system/photos/8607034652956/Screenshot_2023-04-28_=
at_11.16.01.png" data-unique-identifier=3D""> </td> =
<td width=3D"100%" style=3D"padding: 0; margin: 0;" valign=3D"top"> =
<p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Luci=
da Sans',Verdana,Tahoma,sans-serif; font-size: 15px; line-height: 18px; marg=
in-bottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr"> =
<strong>Rhys</strong> (Hilton Honor=
s Debit Card) </p> <p st=
yle=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verda=
na,Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-bottom: 15p=
x; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr"> Mar 2=
6, 2025, 10:11 GMT </p> <div c=
lass=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; line-height: 22px;=
margin: 15px 0;"><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px;=
margin: 15px 0;">Hi there,</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-=
height: 22px; margin: 15px 0;">Thanks for getting in touch. We're sorry to h=
ear you're having trouble logging in to your account. You will need to reset=
your password in order to log in successfully.</p><p dir=3D"ltr" style=3D"c=
olor: #2b2e2f; line-height: 22px; margin: 15px 0;">Please note that if you a=
re trying to log in via the mobile app, we are aware of an issue which has b=
een affecting customers trying to login after resetting their password. We a=
pologise for any inconvenience caused, and our technical team is working har=
d to fix this.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px;=
margin: 15px 0;">As a workaround for now, to regain access to your account,=
could you please delete and reinstall the app, and then reset your password=
one more time.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px=
; margin: 15px 0;">Please then use the new password to login, as it should w=
ork for you.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; m=
argin: 15px 0;">I hope this helps. Do let me know how you get on with this, o=
r if you have any questions.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line=
-height: 22px; margin: 15px 0;">Many thanks, <br>
Rhys<br>
The Hilton Honors Debit Card Team</p><p dir=3D"ltr"></p></div> =
</td> </tr> </tbody></table> </td> </tr></tbody></ta=
ble><p dir=3D"ltr"></p><table class=3D"zd-liquid-comment" width=3D"100%" cel=
lpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"presentation"> <tbody=
><tr> <td width=3D"100%" style=3D"padding: 15px 0; border-top: 1px dotted=
#c5c5c5;"> <table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" b=
order=3D"0" style=3D"table-layout:fixed;" role=3D"presentation"> <tbo=
dy><tr> <td valign=3D"top" style=3D"padding: 0 15px 0 1=
5px; width: 40px;"> <img width=3D"40" height=3D"40" alt=3D"" st=
yle=3D"height: auto; line-height: 100%; outline: none; text-decoration: none=
; -webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5px;" s=
rc=3D"https://currensea.zendesk.com/images/2016/default-avatar-80.png" data-=
unique-identifier=3D""> </td> <td width=3D"100=
%" style=3D"padding: 0; margin: 0;" valign=3D"top"> <p style=3D"f=
ont-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahom=
a,sans-serif; font-size: 15px; line-height: 18px; margin-bottom: 0; margin-t=
op: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr"> =
<strong>Susan Home</strong> </p> <p sty=
le=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdan=
a,Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-bottom: 15px=
; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr"> Mar 2=
6, 2025, 10:11 GMT </p> <div c=
lass=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; line-height: 22px;=
margin: 15px 0;"><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px;=
margin: 15px 0;">I have attempted to reset my password several times b=
ut the email does not come through how can I reset the password so I can ord=
er a card?</p></div><p dir=3D"ltr"> </p></td> </=
tr> </tbody></table> </td> </tr></tbody></table></div>
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<span style=3D"color:#FFFFFF" aria-hidden=3D"true" class=3D"zd_encoded_i=
d">[Y603XJ-7JPE2]</span>
<div itemscope=3D"" itemtype=3D"http://schema.org/EmailMessage" style=3D"dis=
play:none"> <div itemprop=3D"action" itemscope=3D"" itemtype=3D"http://sche=
ma.org/ViewAction"> <link itemprop=3D"url" href=3D"https://help.hiltonhon=
orsdebitcard.currensea.co.uk/hc/requests/208460"> <meta itemprop=3D"name"=
content=3D"View ticket"> </div></div></div></blockquote></body></html>=
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