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From: Susan Home <sue@sarahharvey.com>
Mime-Version: 1.0 (1.0)
Subject: Re: Order No.58238 - Susan Home - Query (Dry Ice - Delivered at 10:22)
Date: Tue, 28 Apr 2026 16:55:13 +0100
Message-Id: <5595FB32-EB48-4678-AB02-BC412B0C8F25@sarahharvey.com>
References: <CWXP123MB3189D7135DE45258AF0DE418E7372@CWXP123MB3189.GBRP123.PROD.OUTLOOK.COM>
In-Reply-To: <CWXP123MB3189D7135DE45258AF0DE418E7372@CWXP123MB3189.GBRP123.PROD.OUTLOOK.COM>
To: Hello <hello@packd.co.uk>
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<html><head><meta http-equiv=3D"content-type" content=3D"text/html; charset=3D=
utf-8"></head><body dir=3D"auto">Thank you Katie, yes we get notifications o=
f when they will be delivered we will be at home<div><br></div><div>Regards<=
/div><div><br></div><div>Sue </div><div><div dir=3D"ltr">Sent from my i=
Phone</div><div dir=3D"ltr"><br><blockquote type=3D"cite">On Apr 28, 2026, a=
t 4:14=E2=80=AFPM, Hello <hello@packd.co.uk> wrote:<br><br></blockquot=
e></div><blockquote type=3D"cite"><div dir=3D"ltr">=EF=BB=BF
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<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt">Hi Sue, <o:p></o:p><=
/span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt"><o:p> </o:p></s=
pan></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt">Just to confirm we h=
ave now raised that replacement order for you, and this will be delivered to=
you on Friday 1st May. You should receive an email confirmation of th=
is order shortly if you haven=E2=80=99t already.
Please read over the order confirmation email carefully and if there are an=
y issues with the products listed or shipping address let us know as soon as=
possible.<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt"><o:p> </o:p></s=
pan></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt">Finally, please keep=
an eye out for DPD delivery notifications on Friday as they will send throu=
gh an estimated time of delivery to you so you can ensure you=E2=80=99re at t=
he office and able to pop the items straight
into the freezer.<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt"><o:p> </o:p></s=
pan></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt">Do come back to us i=
f there is anything further and we=E2=80=99re sorry again for the issue with=
your previous order.<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt"><o:p> </o:p></s=
pan></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt">Kind regards,<o:p></=
o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt">Katie<o:p></o:p></sp=
an></p>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;mso-ligatures:standar=
dcontextual"><o:p> </o:p></span></p>
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apse">
<tbody>
<tr>
<td width=3D"100%" style=3D"width:100.0%;padding:7.5pt 0cm 3.75pt 0cm">
<p class=3D"MsoNormal"><b><span style=3D"color:#1D1E1C;mso-ligatures:standar=
dcontextual">KATIE WITHERS</span></b><span style=3D"color:#1D1E1C;mso-ligatu=
res:standardcontextual"><o:p></o:p></span></p>
</td>
</tr>
<tr>
<td style=3D"padding:0cm 0cm 15.0pt 0cm">
<p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;color:#1D1E1C;mso-=
ligatures:standardcontextual">Customer Experience Lead</span></b><span style=
=3D"font-size:10.0pt;color:#1D1E1C;mso-ligatures:standardcontextual"><o:p></=
o:p></span></p>
</td>
</tr>
<tr>
<td style=3D"padding:0cm 0cm 15.0pt 0cm">
<div align=3D"center">
<table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding=3D=
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<td width=3D"400" style=3D"width:300.0pt;padding:0cm 0cm 0cm 0cm">
<p class=3D"MsoNormal"><span style=3D"font-size:1.0pt;color:black"><img widt=
h=3D"150" height=3D"34" style=3D"width:1.5666in;height:.35in" id=3D"_x0000_i=
1044" src=3D"https://www.optimadesign.co.uk/images/client-images/packd/logo.=
png" alt=3D"Packd Logo" data-unique-identifier=3D""></span><span style=3D"ms=
o-ligatures:standardcontextual"><o:p></o:p></span></p>
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<tr>
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<div align=3D"center">
<table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding=3D=
"0" width=3D"100%" style=3D"width:100.0%;border-collapse:collapse">
<tbody>
<tr style=3D"height:16.5pt">
<td width=3D"400" style=3D"width:300.0pt;padding:0cm 0cm 0cm 0cm;height:16.5=
pt">
<p class=3D"MsoNormal"><b><span lang=3D"IT" style=3D"font-size:9.0pt;color:#=
1D1E1C;mso-ligatures:standardcontextual">E
</span></b><span lang=3D"IT" style=3D"font-size:9.0pt;color:#1D1E1C;mso-liga=
tures:standardcontextual"><a href=3D"mailto:hello@packd.co.uk"><span style=3D=
"color:#0563C1">hello@packd.co.uk</span></a><o:p></o:p></span></p>
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</tbody>
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<table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding=3D=
"0" width=3D"100%" style=3D"width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td width=3D"190" style=3D"width:142.5pt;padding:0cm 0cm 0cm 0cm">
<table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding=3D=
"0" width=3D"190" style=3D"width:142.5pt;border-collapse:collapse">
<tbody>
<tr>
<td width=3D"100" style=3D"width:75.0pt;padding:0cm 0cm 0cm 0cm">
<p class=3D"MsoNormal"><span style=3D"font-size:9.0pt;color:#1D1E1C;mso-liga=
tures:standardcontextual"><a href=3D"https://www.packd.co.uk/" target=3D"_bl=
ank"><b><span style=3D"color:#1D1E1C">PACKD.CO.UK</span></b></a><o:p></o:p><=
/span></p>
</td>
<td width=3D"90" style=3D"width:67.5pt;padding:0cm 0cm 0cm 0cm">
<table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding=3D=
"0" width=3D"100%" style=3D"width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td width=3D"30" style=3D"width:22.5pt;padding:7.5pt 0cm 7.5pt 0cm">
<p class=3D"MsoNormal"><a href=3D"https://www.facebook.com/packdco/" target=3D=
"_blank"><b><span style=3D"color:#1D1E1C;text-decoration:none"><img border=3D=
"0" width=3D"15" height=3D"15" style=3D"width:.1583in;height:.1583in" id=3D"=
_x0000_i1043" src=3D"https://www.optimadesign.co.uk/images/client-images/pac=
kd/FB.png" alt=3D"PACK'D Facebook" data-unique-identifier=3D""></span></b></=
a><span style=3D"color:#1D1E1C;mso-ligatures:standardcontextual"><o:p></o:p>=
</span></p>
</td>
<td width=3D"30" style=3D"width:22.5pt;padding:7.5pt 0cm 7.5pt 0cm">
<p class=3D"MsoNormal"><a href=3D"https://www.instagram.com/_packdco/" targe=
t=3D"_blank"><b><span style=3D"color:#1D1E1C;text-decoration:none"><img bord=
er=3D"0" width=3D"15" height=3D"15" style=3D"width:.1583in;height:.1583in" i=
d=3D"_x0000_i1042" src=3D"https://www.optimadesign.co.uk/images/client-image=
s/packd/IG.png" alt=3D"PACK'D Instagram" data-unique-identifier=3D""></span>=
</b></a><span style=3D"color:#1D1E1C;mso-ligatures:standardcontextual"><o:p>=
</o:p></span></p>
</td>
<td width=3D"30" style=3D"width:22.5pt;padding:7.5pt 0cm 7.5pt 0cm">
<p class=3D"MsoNormal"><a href=3D"https://www.linkedin.com/company/pack'd/" t=
itle=3D"https://www.linkedin.com/in/mitchleeuk/"><b><span style=3D"text-deco=
ration:none"><img border=3D"0" width=3D"15" height=3D"15" style=3D"width:.15=
83in;height:.1583in" id=3D"_x0000_i1041" src=3D"https://www.optimadesign.co.=
uk/images/client-images/packd/LK.png" alt=3D"PACK'D Linkedin" data-unique-id=
entifier=3D""></span></b></a><span style=3D"color:#1D1E1C;mso-ligatures:stan=
dardcontextual"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td width=3D"300" style=3D"width:225.0pt;padding:0cm 0cm 0cm 0cm">
<p class=3D"MsoNormal" style=3D"margin-bottom:2.25pt"><span style=3D"font-si=
ze:6.5pt;color:#1D1E1C;mso-ligatures:standardcontextual">PACK'D Unit 3 Ingwo=
rth Road, Poole, England, BH12 IJY</span><span style=3D"mso-ligatures:standa=
rdcontextual"><o:p></o:p></span></p>
<p class=3D"MsoNormal" style=3D"margin-bottom:2.25pt"><span style=3D"font-si=
ze:6.5pt;color:#1D1E1C;mso-ligatures:standardcontextual">PACK'D is a limited=
company registered in England and Wales company number 9005105</span><span s=
tyle=3D"mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:6.5pt;color:#1D1E1C;mso-liga=
tures:standardcontextual">VAT Number: 190330433.</span><span style=3D"mso-li=
gatures:standardcontextual"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
<td width=3D"400" valign=3D"top" style=3D"width:300.0pt;padding:0cm 0cm 0cm 0=
cm;height:199.8pt">
<p class=3D"MsoNormal"><span style=3D"font-family:"Times",serif;co=
lor:black"><img border=3D"0" width=3D"400" height=3D"250" style=3D"width:4.1=
666in;height:2.6in" id=3D"_x0000_i1040" src=3D"https://www.optimadesign.co.u=
k/images/client-images/packd/floating-fruits.png" alt=3D"Floating Fruits" da=
ta-unique-identifier=3D""></span><span style=3D"mso-ligatures:standardcontex=
tual"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
<p class=3D"MsoNormal"><span style=3D"mso-ligatures:standardcontextual"><o:p=
> </o:p></span></p>
</div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;mso-fareast-language:=
EN-US"><o:p> </o:p></span></p>
<div>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0=
cm 0cm">
<p class=3D"MsoNormal"><b><span lang=3D"EN-US" style=3D"font-size:11.0pt;fon=
t-family:"Calibri",sans-serif">From:</span></b><span lang=3D"EN-US=
" style=3D"font-size:11.0pt;font-family:"Calibri",sans-serif"> Sus=
an Home <sue@sarahharvey.com>
<br>
<b>Sent:</b> 28 April 2026 13:15<br>
<b>To:</b> Hello <hello@packd.co.uk><br>
<b>Subject:</b> Re: Order No.58238 - Susan Home - Query (Dry Ice - Delivered=
at 10:22)<o:p></o:p></span></p>
</div>
</div>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">Thank you yes if we can have a reorder please 1st may=
would be good. We love your products I am sad to see it wasted but agree th=
at I would not feel comfortable using it once defrosted.<o:p></o:p></p>
<div>
<p class=3D"MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class=3D"MsoNormal">Thank you for your assistance and quick reply.<o:p></=
o:p></p>
</div>
<div>
<p class=3D"MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class=3D"MsoNormal">Regards<o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class=3D"MsoNormal">Sue <o:p></o:p></p>
<div>
<p class=3D"MsoNormal">Sent from my iPhone<o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal"><br>
<br>
<o:p></o:p></p>
<blockquote style=3D"margin-top:5.0pt;margin-bottom:5.0pt">
<p class=3D"MsoNormal" style=3D"margin-bottom:12.0pt">On Apr 28, 2026, at 1:=
10<span style=3D"font-family:"Arial",sans-serif">=E2=80=AF</span>P=
M, Hello <<a href=3D"mailto:hello@packd.co.uk">hello@packd.co.uk</a>> w=
rote:<o:p></o:p></p>
</blockquote>
</div>
<blockquote style=3D"margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<p class=3D"MsoNormal"><span style=3D"font-family:"Tahoma",sans-se=
rif">=EF=BB=BF</span> <o:p>
</o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;mso-fareast-language:=
EN-US">Hi Sue,
</span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;mso-fareast-language:=
EN-US"> </span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;mso-fareast-language:=
EN-US">Sadly, if it=E2=80=99s defrosted, whilst as a company we hate to see w=
aste, we=E2=80=99d advise that you dispose of it, as we are unable to guaran=
tee our products is defrosted, and then refrozen=E2=80=A6
and if you did freeze it you=E2=80=99d likely find that they froze in to la=
rge blocks. </span>
<o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;mso-fareast-language:=
EN-US"> </span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;mso-fareast-language:=
EN-US">In terms of resolving it for you, on this occasion we can either offe=
r you a:</span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;mso-fareast-language:=
EN-US"> </span><o:p></o:p></p>
<ol style=3D"margin-top:0cm" start=3D"1" type=3D"1">
<li class=3D"MsoListParagraph" style=3D"margin-left:0cm;mso-list:l1 level1 l=
fo3"><span style=3D"font-size:10.0pt;mso-fareast-language:EN-US">Replacement=
order to be delivered on Friday 1<sup>st</sup> May, or the following Tuesda=
y, Wednesday or Friday.</span><o:p></o:p></li><li class=3D"MsoListParagraph"=
style=3D"margin-left:0cm;mso-list:l1 level1 lfo3"><span style=3D"font-size:=
10.0pt;mso-fareast-language:EN-US">Refund for the order to be processed back=
on to the card used for payment</span><o:p></o:p></li><li class=3D"MsoListP=
aragraph" style=3D"margin-left:0cm;mso-list:l1 level1 lfo3"><span style=3D"f=
ont-size:10.0pt;mso-fareast-language:EN-US">Refund as a store credit to be a=
dded to your PACK=E2=80=99D account to use as payment against a future order=
.</span><o:p></o:p></li></ol>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;mso-fareast-language:=
EN-US"> </span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;mso-fareast-language:=
EN-US">Do let us know your preference and we will get that sorted for you ac=
cordingly.</span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;mso-fareast-language:=
EN-US"> </span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;mso-fareast-language:=
EN-US">Kind regards,</span><o:p></o:p></p>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;mso-fareast-language:=
EN-US">Katie</span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;mso-ligatures:standar=
dcontextual"> </span><o:p></o:p></p>
<table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding=3D=
"0" width=3D"800" style=3D"width:600.0pt;background:white;border-collapse:co=
llapse">
<tbody>
<tr style=3D"height:199.8pt">
<td width=3D"400" valign=3D"top" style=3D"width:300.0pt;padding:0cm 0cm 0cm 0=
cm;height:199.8pt">
<table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding=3D=
"0" align=3D"left" width=3D"400" style=3D"width:300.0pt;border-collapse:coll=
apse">
<tbody>
<tr>
<td width=3D"100%" style=3D"width:100.0%;padding:7.5pt 0cm 3.75pt 0cm">
<p class=3D"MsoNormal"><b><span style=3D"color:#1D1E1C;mso-ligatures:standar=
dcontextual">KATIE WITHERS</span></b><o:p></o:p></p>
</td>
</tr>
<tr>
<td style=3D"padding:0cm 0cm 15.0pt 0cm">
<p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;color:#1D1E1C;mso-=
ligatures:standardcontextual">Customer Experience Lead</span></b><o:p></o:p>=
</p>
</td>
</tr>
<tr>
<td style=3D"padding:0cm 0cm 15.0pt 0cm">
<div align=3D"center">
<table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding=3D=
"0" width=3D"100%" style=3D"width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td width=3D"400" style=3D"width:300.0pt;padding:0cm 0cm 0cm 0cm">
<p class=3D"MsoNormal"><span style=3D"font-size:1.0pt;color:black"><img bord=
er=3D"0" width=3D"150" height=3D"34" style=3D"width:1.5666in;height:.35in" i=
d=3D"_x0000_i1039" src=3D"https://www.optimadesign.co.uk/images/client-image=
s/packd/logo.png" alt=3D"Packd Logo" data-unique-identifier=3D""></span><o:p=
></o:p></p>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
<tr>
<td style=3D"padding:0cm 0cm 0cm 0cm">
<div align=3D"center">
<table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding=3D=
"0" width=3D"100%" style=3D"width:100.0%;border-collapse:collapse">
<tbody>
<tr style=3D"height:16.5pt">
<td width=3D"400" style=3D"width:300.0pt;padding:0cm 0cm 0cm 0cm;height:16.5=
pt">
<p class=3D"MsoNormal"><b><span lang=3D"IT" style=3D"font-size:9.0pt;color:#=
1D1E1C;mso-ligatures:standardcontextual">E
</span></b><span lang=3D"IT" style=3D"font-size:9.0pt;color:#1D1E1C;mso-liga=
tures:standardcontextual"><a href=3D"mailto:hello@packd.co.uk"><span style=3D=
"color:#0563C1">hello@packd.co.uk</span></a></span><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
<tr>
<td style=3D"padding:0cm 0cm 0cm 0cm"></td>
</tr>
<tr>
<td style=3D"padding:0cm 0cm 0cm 0cm">
<table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding=3D=
"0" width=3D"100%" style=3D"width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td width=3D"190" style=3D"width:142.5pt;padding:0cm 0cm 0cm 0cm">
<table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding=3D=
"0" width=3D"190" style=3D"width:142.5pt;border-collapse:collapse">
<tbody>
<tr>
<td width=3D"100" style=3D"width:75.0pt;padding:0cm 0cm 0cm 0cm">
<p class=3D"MsoNormal"><span style=3D"font-size:9.0pt;color:#1D1E1C;mso-liga=
tures:standardcontextual"><a href=3D"https://www.packd.co.uk/" target=3D"_bl=
ank"><b><span style=3D"color:#1D1E1C">PACKD.CO.UK</span></b></a></span><o:p>=
</o:p></p>
</td>
<td width=3D"90" style=3D"width:67.5pt;padding:0cm 0cm 0cm 0cm">
<table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding=3D=
"0" width=3D"100%" style=3D"width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td width=3D"30" style=3D"width:22.5pt;padding:7.5pt 0cm 7.5pt 0cm">
<p class=3D"MsoNormal"><a href=3D"https://www.facebook.com/packdco/" target=3D=
"_blank"><b><span style=3D"color:#1D1E1C;text-decoration:none"><img border=3D=
"0" width=3D"15" height=3D"15" style=3D"width:.1583in;height:.1583in" id=3D"=
_x0000_i1038" src=3D"https://www.optimadesign.co.uk/images/client-images/pac=
kd/FB.png" alt=3D"PACK'D Facebook" data-unique-identifier=3D""></span></b></=
a><o:p></o:p></p>
</td>
<td width=3D"30" style=3D"width:22.5pt;padding:7.5pt 0cm 7.5pt 0cm">
<p class=3D"MsoNormal"><a href=3D"https://www.instagram.com/_packdco/" targe=
t=3D"_blank"><b><span style=3D"color:#1D1E1C;text-decoration:none"><img bord=
er=3D"0" width=3D"15" height=3D"15" style=3D"width:.1583in;height:.1583in" i=
d=3D"_x0000_i1037" src=3D"https://www.optimadesign.co.uk/images/client-image=
s/packd/IG.png" alt=3D"PACK'D Instagram" data-unique-identifier=3D""></span>=
</b></a><o:p></o:p></p>
</td>
<td width=3D"30" style=3D"width:22.5pt;padding:7.5pt 0cm 7.5pt 0cm">
<p class=3D"MsoNormal"><a href=3D"https://www.linkedin.com/company/pack'd/" t=
itle=3D"https://www.linkedin.com/in/mitchleeuk/"><b><span style=3D"text-deco=
ration:none"><img border=3D"0" width=3D"15" height=3D"15" style=3D"width:.15=
83in;height:.1583in" id=3D"_x0000_i1036" src=3D"https://www.optimadesign.co.=
uk/images/client-images/packd/LK.png" alt=3D"PACK'D Linkedin" data-unique-id=
entifier=3D""></span></b></a><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td width=3D"300" style=3D"width:225.0pt;padding:0cm 0cm 0cm 0cm">
<p class=3D"MsoNormal" style=3D"margin-bottom:2.25pt"><span style=3D"font-si=
ze:6.5pt;color:#1D1E1C;mso-ligatures:standardcontextual">PACK'D Unit 3 Ingwo=
rth Road, Poole, England, BH12 IJY</span><o:p></o:p></p>
<p class=3D"MsoNormal" style=3D"margin-bottom:2.25pt"><span style=3D"font-si=
ze:6.5pt;color:#1D1E1C;mso-ligatures:standardcontextual">PACK'D is a limited=
company registered in England and Wales company number 9005105</span><o:p><=
/o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:6.5pt;color:#1D1E1C;mso-liga=
tures:standardcontextual">VAT Number: 190330433.</span><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
<td width=3D"400" valign=3D"top" style=3D"width:300.0pt;padding:0cm 0cm 0cm 0=
cm;height:199.8pt">
<p class=3D"MsoNormal"><span style=3D"font-family:"Times",serif;co=
lor:black"><img border=3D"0" width=3D"400" height=3D"250" style=3D"width:4.1=
666in;height:2.6in" id=3D"_x0000_i1035" src=3D"https://www.optimadesign.co.u=
k/images/client-images/packd/floating-fruits.png" alt=3D"Floating Fruits" da=
ta-unique-identifier=3D""></span><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
<p class=3D"MsoNormal"><span style=3D"mso-ligatures:standardcontextual">&nbs=
p;</span><o:p></o:p></p>
</div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;mso-fareast-language:=
EN-US"> </span><o:p></o:p></p>
<div>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0=
cm 0cm">
<p class=3D"MsoNormal"><b><span lang=3D"EN-US" style=3D"font-size:11.0pt;fon=
t-family:"Calibri",sans-serif">From:</span></b><span lang=3D"EN-US=
" style=3D"font-size:11.0pt;font-family:"Calibri",sans-serif"> Sus=
an Home <<a href=3D"mailto:sue@sarahharvey.com">sue@sarahharvey.com</a>&g=
t;
<br>
<b>Sent:</b> 28 April 2026 12:41<br>
<b>To:</b> Hello <<a href=3D"mailto:hello@packd.co.uk">hello@packd.co.uk<=
/a>><br>
<b>Subject:</b> Re: Order No.58238 - Susan Home - Query (Dry Ice - Delivered=
at 10:22)</span><o:p></o:p></p>
</div>
</div>
<p class=3D"MsoNormal"> <o:p></o:p></p>
<div>
<p class=3D"MsoNormal">Katie<o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal"> <o:p></o:p></p>
</div>
<p class=3D"MsoNormal">It was all of them, the fruit was really soggy the ve=
g were half defrosted, so not sure if these can be re freeze them, happy to s=
end them back, if you let me know.<o:p></o:p></p>
<div>
<p class=3D"MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal">Regards<o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal">Sue <o:p></o:p></p>
<div>
<div>
<p class=3D"MsoNormal">Sent from my iPhone<o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal"><br>
<br>
<br>
<o:p></o:p></p>
<blockquote style=3D"margin-top:5.0pt;margin-bottom:5.0pt">
<p class=3D"MsoNormal" style=3D"margin-bottom:12.0pt">On Apr 28, 2026, at 11=
:58<span style=3D"font-family:"Arial",sans-serif">=E2=80=AF</span>=
AM, Hello <<a href=3D"mailto:hello@packd.co.uk">hello@packd.co.uk</a>>=
wrote:<o:p></o:p></p>
</blockquote>
</div>
<blockquote style=3D"margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<p class=3D"MsoNormal"><span style=3D"font-family:"Tahoma",sans-se=
rif">=EF=BB=BF</span> <o:p>
</o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;mso-fareast-language:=
EN-US">Hi Susan,
</span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;mso-fareast-language:=
EN-US"> </span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;mso-fareast-language:=
EN-US">I=E2=80=99m sorry if my previous response came across as lecturing, t=
hat was not my intention. I simply doing my job and wanted to ensure that yo=
u were aware that the product is packed with
dry ice rather than =E2=80=98frozen water=E2=80=99 blocks, particularly for=
safety reasons and to prevent any potential injury to yourself or damage to=
property.</span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;mso-fareast-language:=
EN-US"> </span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;mso-fareast-language:=
EN-US">With regards to your order, I=E2=80=99m sorry to see it=E2=80=99s def=
rosted, I can=E2=80=99t understand given how much dry ice was left how this h=
as become like this. Is this across all the products or
just products towards the top or bottom of the box? We are required b=
y the company to ask questions in order for us to potentially resolve issues=
for customers and, it=E2=80=99s by no means questioning your claim, however=
as we can=E2=80=99t see the full extent of this,
we rely on information from customers, as well as photos as part of our <a h=
ref=3D"https://www.packd.co.uk/policies/refund-policy">
policy</a>.</span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;mso-fareast-language:=
EN-US"> </span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;mso-fareast-language:=
EN-US">We look forward to hearing from you.</span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;mso-fareast-language:=
EN-US"> </span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;mso-fareast-language:=
EN-US">Kind regards,</span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;mso-fareast-language:=
EN-US">Katie</span><o:p></o:p></p>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;mso-ligatures:standar=
dcontextual"> </span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;mso-ligatures:standar=
dcontextual"> </span><o:p></o:p></p>
<table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding=3D=
"0" width=3D"800" style=3D"width:600.0pt;background:white;border-collapse:co=
llapse">
<tbody>
<tr style=3D"height:199.8pt">
<td width=3D"400" valign=3D"top" style=3D"width:300.0pt;padding:0cm 0cm 0cm 0=
cm;height:199.8pt">
<table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding=3D=
"0" align=3D"left" width=3D"400" style=3D"width:300.0pt;border-collapse:coll=
apse">
<tbody>
<tr>
<td width=3D"100%" style=3D"width:100.0%;padding:7.5pt 0cm 3.75pt 0cm">
<p class=3D"MsoNormal"><b><span style=3D"color:#1D1E1C;mso-ligatures:standar=
dcontextual">KATIE WITHERS</span></b><o:p></o:p></p>
</td>
</tr>
<tr>
<td style=3D"padding:0cm 0cm 15.0pt 0cm">
<p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;color:#1D1E1C;mso-=
ligatures:standardcontextual">Customer Experience Lead</span></b><o:p></o:p>=
</p>
</td>
</tr>
<tr>
<td style=3D"padding:0cm 0cm 15.0pt 0cm">
<div align=3D"center">
<table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding=3D=
"0" width=3D"100%" style=3D"width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td width=3D"400" style=3D"width:300.0pt;padding:0cm 0cm 0cm 0cm">
<p class=3D"MsoNormal"><span style=3D"font-size:1.0pt;color:black"><img bord=
er=3D"0" width=3D"150" height=3D"34" style=3D"width:1.5666in;height:.35in" i=
d=3D"_x0000_i1034" src=3D"https://www.optimadesign.co.uk/images/client-image=
s/packd/logo.png" alt=3D"Packd Logo" data-unique-identifier=3D""></span><o:p=
></o:p></p>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
<tr>
<td style=3D"padding:0cm 0cm 0cm 0cm">
<div align=3D"center">
<table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding=3D=
"0" width=3D"100%" style=3D"width:100.0%;border-collapse:collapse">
<tbody>
<tr style=3D"height:16.5pt">
<td width=3D"400" style=3D"width:300.0pt;padding:0cm 0cm 0cm 0cm;height:16.5=
pt">
<p class=3D"MsoNormal"><b><span lang=3D"IT" style=3D"font-size:9.0pt;color:#=
1D1E1C;mso-ligatures:standardcontextual">E
</span></b><span lang=3D"IT" style=3D"font-size:9.0pt;color:#1D1E1C;mso-liga=
tures:standardcontextual"><a href=3D"mailto:hello@packd.co.uk"><span style=3D=
"color:#0563C1">hello@packd.co.uk</span></a></span><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
<tr>
<td style=3D"padding:0cm 0cm 0cm 0cm"></td>
</tr>
<tr>
<td style=3D"padding:0cm 0cm 0cm 0cm">
<table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding=3D=
"0" width=3D"100%" style=3D"width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td width=3D"190" style=3D"width:142.5pt;padding:0cm 0cm 0cm 0cm">
<table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding=3D=
"0" width=3D"190" style=3D"width:142.5pt;border-collapse:collapse">
<tbody>
<tr>
<td width=3D"100" style=3D"width:75.0pt;padding:0cm 0cm 0cm 0cm">
<p class=3D"MsoNormal"><span style=3D"font-size:9.0pt;color:#1D1E1C;mso-liga=
tures:standardcontextual"><a href=3D"https://www.packd.co.uk/" target=3D"_bl=
ank"><b><span style=3D"color:#1D1E1C">PACKD.CO.UK</span></b></a></span><o:p>=
</o:p></p>
</td>
<td width=3D"90" style=3D"width:67.5pt;padding:0cm 0cm 0cm 0cm">
<table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding=3D=
"0" width=3D"100%" style=3D"width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td width=3D"30" style=3D"width:22.5pt;padding:7.5pt 0cm 7.5pt 0cm">
<p class=3D"MsoNormal"><a href=3D"https://www.facebook.com/packdco/" target=3D=
"_blank"><b><span style=3D"color:#1D1E1C;text-decoration:none"><img border=3D=
"0" width=3D"15" height=3D"15" style=3D"width:.1583in;height:.1583in" id=3D"=
_x0000_i1033" src=3D"https://www.optimadesign.co.uk/images/client-images/pac=
kd/FB.png" alt=3D"PACK'D Facebook" data-unique-identifier=3D""></span></b></=
a><o:p></o:p></p>
</td>
<td width=3D"30" style=3D"width:22.5pt;padding:7.5pt 0cm 7.5pt 0cm">
<p class=3D"MsoNormal"><a href=3D"https://www.instagram.com/_packdco/" targe=
t=3D"_blank"><b><span style=3D"color:#1D1E1C;text-decoration:none"><img bord=
er=3D"0" width=3D"15" height=3D"15" style=3D"width:.1583in;height:.1583in" i=
d=3D"_x0000_i1032" src=3D"https://www.optimadesign.co.uk/images/client-image=
s/packd/IG.png" alt=3D"PACK'D Instagram" data-unique-identifier=3D""></span>=
</b></a><o:p></o:p></p>
</td>
<td width=3D"30" style=3D"width:22.5pt;padding:7.5pt 0cm 7.5pt 0cm">
<p class=3D"MsoNormal"><a href=3D"https://www.linkedin.com/company/pack'd/" t=
itle=3D"https://www.linkedin.com/in/mitchleeuk/"><b><span style=3D"text-deco=
ration:none"><img border=3D"0" width=3D"15" height=3D"15" style=3D"width:.15=
83in;height:.1583in" id=3D"_x0000_i1031" src=3D"https://www.optimadesign.co.=
uk/images/client-images/packd/LK.png" alt=3D"PACK'D Linkedin" data-unique-id=
entifier=3D""></span></b></a><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td width=3D"300" style=3D"width:225.0pt;padding:0cm 0cm 0cm 0cm">
<p class=3D"MsoNormal" style=3D"margin-bottom:2.25pt"><span style=3D"font-si=
ze:6.5pt;color:#1D1E1C;mso-ligatures:standardcontextual">PACK'D Unit 3 Ingwo=
rth Road, Poole, England, BH12 IJY</span><o:p></o:p></p>
<p class=3D"MsoNormal" style=3D"margin-bottom:2.25pt"><span style=3D"font-si=
ze:6.5pt;color:#1D1E1C;mso-ligatures:standardcontextual">PACK'D is a limited=
company registered in England and Wales company number 9005105</span><o:p><=
/o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:6.5pt;color:#1D1E1C;mso-liga=
tures:standardcontextual">VAT Number: 190330433.</span><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
<td width=3D"400" valign=3D"top" style=3D"width:300.0pt;padding:0cm 0cm 0cm 0=
cm;height:199.8pt">
<p class=3D"MsoNormal"><span style=3D"font-family:"Times",serif;co=
lor:black"><img border=3D"0" width=3D"400" height=3D"250" style=3D"width:4.1=
666in;height:2.6in" id=3D"_x0000_i1030" src=3D"https://www.optimadesign.co.u=
k/images/client-images/packd/floating-fruits.png" alt=3D"Floating Fruits" da=
ta-unique-identifier=3D""></span><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
<p class=3D"MsoNormal"><span style=3D"mso-ligatures:standardcontextual">&nbs=
p;</span><o:p></o:p></p>
</div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;mso-fareast-language:=
EN-US"> </span><o:p></o:p></p>
<div>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0=
cm 0cm">
<p class=3D"MsoNormal"><b><span lang=3D"EN-US" style=3D"font-size:11.0pt;fon=
t-family:"Calibri",sans-serif">From:</span></b><span lang=3D"EN-US=
" style=3D"font-size:11.0pt;font-family:"Calibri",sans-serif"> Sus=
an Home <<a href=3D"mailto:sue@sarahharvey.com">sue@sarahharvey.com</a>&g=
t;
<br>
<b>Sent:</b> 28 April 2026 11:48<br>
<b>To:</b> Hello <<a href=3D"mailto:hello@packd.co.uk">hello@packd.co.uk<=
/a>><br>
<b>Subject:</b> Re: Order No.58238 - Susan Home - Query (Dry Ice - Delivered=
at 10:22)</span><o:p></o:p></p>
</div>
</div>
<p class=3D"MsoNormal"> <o:p></o:p></p>
<div>
<p class=3D"MsoNormal">As I said in my email they were defrosted, <o:p>=
</o:p></p>
</div>
<p class=3D"MsoNormal">I don=E2=80=99t need a lecture on what to do with dry=
ice, I am 68 not 6, and that=E2=80=99s irrelevant to my query. as I said th=
ey were defrosted and I order many items using dry ice including meat and ha=
ve never received with the ice nearly gone which
is was on this occasion.<o:p></o:p></p>
<div>
<p class=3D"MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal">See attached another photo relating to the not frozen=
order !!!<o:p></o:p></p>
<div>
<p class=3D"MsoNormal"><image001.jpg><o:p></o:p></p>
</div>
<div>
<div>
<p class=3D"MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal"> <o:p></o:p></p>
<div>
<blockquote style=3D"margin-top:5.0pt;margin-bottom:5.0pt">
<p class=3D"MsoNormal" style=3D"margin-bottom:12.0pt">On Apr 28, 2026, at 10=
:40<span style=3D"font-family:"Arial",sans-serif">=E2=80=AF</span>=
AM, Hello <<a href=3D"mailto:hello@packd.co.uk">hello@packd.co.uk</a>>=
wrote:<o:p></o:p></p>
</blockquote>
</div>
<blockquote style=3D"margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<p class=3D"MsoNormal"><span style=3D"font-family:"Tahoma",sans-se=
rif">=EF=BB=BF</span> <o:p>
</o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;mso-fareast-language:=
EN-US">Good morning Susan,
</span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;mso-fareast-language:=
EN-US"> </span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;mso-fareast-language:=
EN-US">I hope you=E2=80=99re well and having a good start to your week.</spa=
n><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;mso-fareast-language:=
EN-US"> </span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;mso-fareast-language:=
EN-US">Firstly, please handle the packs with care. Secondly, as per ou=
r confirmation or order email, this is dry ice and you would expect to see t=
he packs as you can see them in the photo
as the dry ice sublimates slowly in transit to keep everything frozen. =
; Again, from the photos provided this look like they have done their job as=
there is still a large amount of the blocks still in the packets.</span><o:=
p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;mso-fareast-language:=
EN-US"> </span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;mso-fareast-language:=
EN-US">With regards to the products, are they still frozen? Given that your o=
rder was delivered in good time at 10:22 and the images of the dry ice packs=
, I would assume they are, however
if they feel mushy please can you open a couple of bags and take photos so w=
e can see.</span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;mso-fareast-language:=
EN-US"> </span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;mso-fareast-language:=
EN-US">As an aside, please read the confirmation of order email with regards=
to handling the dry ice, as this should be done with care (gloves if possib=
le) and please dispose of it in a
well-ventilated area and do not put down the sink or put water on it.</span=
><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;mso-fareast-language:=
EN-US"> </span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;mso-fareast-language:=
EN-US">We look forward to hearing from you.</span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;mso-fareast-language:=
EN-US"> </span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;mso-fareast-language:=
EN-US">Kind regards,</span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;mso-fareast-language:=
EN-US">Katie</span><o:p></o:p></p>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;mso-ligatures:standar=
dcontextual"> </span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;mso-ligatures:standar=
dcontextual"> </span><o:p></o:p></p>
<table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding=3D=
"0" width=3D"800" style=3D"width:600.0pt;background:white;border-collapse:co=
llapse">
<tbody>
<tr style=3D"height:199.8pt">
<td width=3D"400" valign=3D"top" style=3D"width:300.0pt;padding:0cm 0cm 0cm 0=
cm;height:199.8pt">
<table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding=3D=
"0" align=3D"left" width=3D"400" style=3D"width:300.0pt;border-collapse:coll=
apse">
<tbody>
<tr>
<td width=3D"100%" style=3D"width:100.0%;padding:7.5pt 0cm 3.75pt 0cm">
<p class=3D"MsoNormal"><b><span style=3D"color:#1D1E1C;mso-ligatures:standar=
dcontextual">KATIE WITHERS</span></b><o:p></o:p></p>
</td>
</tr>
<tr>
<td style=3D"padding:0cm 0cm 15.0pt 0cm">
<p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;color:#1D1E1C;mso-=
ligatures:standardcontextual">Customer Experience Lead</span></b><o:p></o:p>=
</p>
</td>
</tr>
<tr>
<td style=3D"padding:0cm 0cm 15.0pt 0cm">
<div align=3D"center">
<table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding=3D=
"0" width=3D"100%" style=3D"width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td width=3D"400" style=3D"width:300.0pt;padding:0cm 0cm 0cm 0cm">
<p class=3D"MsoNormal"><span style=3D"font-size:1.0pt;color:black"><img bord=
er=3D"0" width=3D"150" height=3D"34" style=3D"width:1.5666in;height:.35in" i=
d=3D"_x0000_i1029" src=3D"https://www.optimadesign.co.uk/images/client-image=
s/packd/logo.png" alt=3D"Packd Logo" data-unique-identifier=3D""></span><o:p=
></o:p></p>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
<tr>
<td style=3D"padding:0cm 0cm 0cm 0cm">
<div align=3D"center">
<table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding=3D=
"0" width=3D"100%" style=3D"width:100.0%;border-collapse:collapse">
<tbody>
<tr style=3D"height:16.5pt">
<td width=3D"400" style=3D"width:300.0pt;padding:0cm 0cm 0cm 0cm;height:16.5=
pt">
<p class=3D"MsoNormal"><b><span lang=3D"IT" style=3D"font-size:9.0pt;color:#=
1D1E1C;mso-ligatures:standardcontextual">E
</span></b><span lang=3D"IT" style=3D"font-size:9.0pt;color:#1D1E1C;mso-liga=
tures:standardcontextual"><a href=3D"mailto:hello@packd.co.uk"><span style=3D=
"color:#0563C1">hello@packd.co.uk</span></a></span><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
<tr>
<td style=3D"padding:0cm 0cm 0cm 0cm"></td>
</tr>
<tr>
<td style=3D"padding:0cm 0cm 0cm 0cm">
<table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding=3D=
"0" width=3D"100%" style=3D"width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td width=3D"190" style=3D"width:142.5pt;padding:0cm 0cm 0cm 0cm">
<table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding=3D=
"0" width=3D"190" style=3D"width:142.5pt;border-collapse:collapse">
<tbody>
<tr>
<td width=3D"100" style=3D"width:75.0pt;padding:0cm 0cm 0cm 0cm">
<p class=3D"MsoNormal"><span style=3D"font-size:9.0pt;color:#1D1E1C;mso-liga=
tures:standardcontextual"><a href=3D"https://www.packd.co.uk/" target=3D"_bl=
ank"><b><span style=3D"color:#1D1E1C">PACKD.CO.UK</span></b></a></span><o:p>=
</o:p></p>
</td>
<td width=3D"90" style=3D"width:67.5pt;padding:0cm 0cm 0cm 0cm">
<table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding=3D=
"0" width=3D"100%" style=3D"width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td width=3D"30" style=3D"width:22.5pt;padding:7.5pt 0cm 7.5pt 0cm">
<p class=3D"MsoNormal"><a href=3D"https://www.facebook.com/packdco/" target=3D=
"_blank"><b><span style=3D"color:#1D1E1C;text-decoration:none"><img border=3D=
"0" width=3D"15" height=3D"15" style=3D"width:.1583in;height:.1583in" id=3D"=
_x0000_i1028" src=3D"https://www.optimadesign.co.uk/images/client-images/pac=
kd/FB.png" alt=3D"PACK'D Facebook" data-unique-identifier=3D""></span></b></=
a><o:p></o:p></p>
</td>
<td width=3D"30" style=3D"width:22.5pt;padding:7.5pt 0cm 7.5pt 0cm">
<p class=3D"MsoNormal"><a href=3D"https://www.instagram.com/_packdco/" targe=
t=3D"_blank"><b><span style=3D"color:#1D1E1C;text-decoration:none"><img bord=
er=3D"0" width=3D"15" height=3D"15" style=3D"width:.1583in;height:.1583in" i=
d=3D"_x0000_i1027" src=3D"https://www.optimadesign.co.uk/images/client-image=
s/packd/IG.png" alt=3D"PACK'D Instagram" data-unique-identifier=3D""></span>=
</b></a><o:p></o:p></p>
</td>
<td width=3D"30" style=3D"width:22.5pt;padding:7.5pt 0cm 7.5pt 0cm">
<p class=3D"MsoNormal"><a href=3D"https://www.linkedin.com/company/pack'd/" t=
itle=3D"https://www.linkedin.com/in/mitchleeuk/"><b><span style=3D"text-deco=
ration:none"><img border=3D"0" width=3D"15" height=3D"15" style=3D"width:.15=
83in;height:.1583in" id=3D"_x0000_i1026" src=3D"https://www.optimadesign.co.=
uk/images/client-images/packd/LK.png" alt=3D"PACK'D Linkedin" data-unique-id=
entifier=3D""></span></b></a><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td width=3D"300" style=3D"width:225.0pt;padding:0cm 0cm 0cm 0cm">
<p class=3D"MsoNormal" style=3D"margin-bottom:2.25pt"><span style=3D"font-si=
ze:6.5pt;color:#1D1E1C;mso-ligatures:standardcontextual">PACK'D Unit 3 Ingwo=
rth Road, Poole, England, BH12 IJY</span><o:p></o:p></p>
<p class=3D"MsoNormal" style=3D"margin-bottom:2.25pt"><span style=3D"font-si=
ze:6.5pt;color:#1D1E1C;mso-ligatures:standardcontextual">PACK'D is a limited=
company registered in England and Wales company number 9005105</span><o:p><=
/o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:6.5pt;color:#1D1E1C;mso-liga=
tures:standardcontextual">VAT Number: 190330433.</span><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
<td width=3D"400" valign=3D"top" style=3D"width:300.0pt;padding:0cm 0cm 0cm 0=
cm;height:199.8pt">
<p class=3D"MsoNormal"><span style=3D"font-family:"Times",serif;co=
lor:black"><img border=3D"0" width=3D"400" height=3D"250" style=3D"width:4.1=
666in;height:2.6in" id=3D"_x0000_i1025" src=3D"https://www.optimadesign.co.u=
k/images/client-images/packd/floating-fruits.png" alt=3D"Floating Fruits" da=
ta-unique-identifier=3D""></span><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
<p class=3D"MsoNormal"><span style=3D"mso-ligatures:standardcontextual">&nbs=
p;</span><o:p></o:p></p>
</div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;mso-fareast-language:=
EN-US"> </span><o:p></o:p></p>
<div>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0=
cm 0cm">
<p class=3D"MsoNormal"><b><span lang=3D"EN-US" style=3D"font-size:11.0pt;fon=
t-family:"Calibri",sans-serif">From:</span></b><span lang=3D"EN-US=
" style=3D"font-size:11.0pt;font-family:"Calibri",sans-serif"> Sus=
an Home <<a href=3D"mailto:sue@sarahharvey.com">sue@sarahharvey.com</a>&g=
t;
<br>
<b>Sent:</b> 28 April 2026 10:33<br>
<b>To:</b> Hello <<a href=3D"mailto:hello@packd.co.uk">hello@packd.co.uk<=
/a>><br>
<b>Subject:</b> Order</span><o:p></o:p></p>
</div>
</div>
<p class=3D"MsoNormal"> <o:p></o:p></p>
<div>
<div>
<p class=3D"MsoNormal" style=3D"margin-bottom:12.0pt"><span style=3D"font-si=
ze:11.0pt">I have just received my order and it is all defrosted see attache=
d the picture as you can see the frozen water is defrosted.</span><o:p></o:p=
></p>
</div>
</div>
<div>
<div>
<p class=3D"MsoNormal"><image001.jpg><o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt"><br>
Sent from my iPhone</span><o:p></o:p></p>
</div>
</div>
</div>
</blockquote>
</div>
</div>
</div>
</div>
</blockquote>
</div>
</div>
</div>
</blockquote>
</div>
</div>
</div></blockquote></div></body></html>=
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