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From: Susan Home <sue@sarahharvey.com>
Mime-Version: 1.0 (1.0)
Subject: Re: re Customer service Administrator
Message-Id: <269F5D32-34E9-4C7D-A555-F9BEC4B5072E@sarahharvey.com>
Date: Tue, 6 Sep 2016 16:50:20 +0200
References: <5C41D93CCBB245FC99D78884BDDE689F@BobHomeVAIO>
In-Reply-To: <5C41D93CCBB245FC99D78884BDDE689F@BobHomeVAIO>
To: bob@sarahharvey.com
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Can u let me in=20
Sent from my iPhone
> On 1 Sep 2016, at 12:28, <bob@sarahharvey.com> <bob@sarahharvey.com> wrote=
:
>=20
> Can you talk to this lady for me.
> Tell her I have a family problem or something and you=E2=80=99ve took over=
.
> =20
> =20
> =20
> From: Loraine Bartlett
> Sent: Thursday, September 01, 2016 10:39 AM
> To: bob@sarahharvey.com
> Subject: RE: re Customer service Administrator
> =20
> Hi Bob
> =20
> Do you have any CV=E2=80=99s for us? How=E2=80=99s the hunt going?
>=20
> Thanks
> =20
> =20
> Kind Regards
> =20
> Loraine
> =20
> Loraine Bartlett
> Executive Assistant
> =20
> <image001.png>
> =20
> Redware Limited, The Old School, Holly Walk, Leamington Spa, Warwickshire C=
V32 4JG
> t +44 (0)1926 659 444 m +44 (0)7495 816039
> loraine.bartlett@redware.co.uk
> http://www.redware.co.uk/
> =20
> Follow us on twitter | LinkedIn
> =20
> Registered Office: Redware Limited, The Old School, Holly Walk, Leamington=
Spa, CV32 4JG Registered in England: 3856932 V.A.T. Registration: 7249998=
73
> =20
> This message may contain confidential information and is intended only for=
the individual named. If you are not the named addressee you should not dis=
seminate, distribute or copy this e-mail. If you have received this e-mail b=
y mistake please delete this e-mail from your system. E-mail transmission ca=
nnot be guaranteed to be secure or error-free as information could be interc=
epted, corrupted, lost, destroyed, arrive late or incomplete, or contain vir=
uses. The sender therefore does not accept liability for any errors or omiss=
ions in the contents of this message, which arise as a result of e-mail tran=
smission. If verification is required please request a hard-copy version.
> =20
> From: bob@sarahharvey.com [mailto:bob@sarahharvey.com]=20
> Sent: 25 August 2016 15:54
> To: Loraine Bartlett
> Subject: Re: re Customer service Administrator
> =20
> Have a nice weekend
> =20
> =20
> Bob Home
> Sarah Harvey Limited
> Sarah Harvey House=20
> 37 Chandos Street
> Leamington Spa
> Warwickshire
> CV32 4RL
> =20
> Tel: +44(0) 1926 450545
> Fax: +44(0) 1926 450658
> Mobile: +44 (0)7887726814
> =20
> email: bob@sarahharvey.com
> =20
> =20
> From: Loraine Bartlett
> Sent: Thursday, August 25, 2016 3:52 PM
> To: bob@sarahharvey.com
> Subject: RE: re Customer service Administrator
> =20
> Hi Bob
> =20
> Sounds good to me.
>=20
> I am out of the office tomorrow and Tuesday, but will have access to my e-=
mails if you have any queries.
> =20
> Otherwise, I look forward to catching up next week.
>=20
> Have a good weekend.
> =20
> =20
> Kind Regards
> =20
> Loraine
> =20
> Loraine Bartlett
> Executive Assistant
> =20
> <image002.png>
> =20
> Redware Limited, The Old School, Holly Walk, Leamington Spa, Warwickshire C=
V32 4JG
> t +44 (0)1926 659 444 m +44 (0)7495 816039
> loraine.bartlett@redware.co.uk
> http://www.redware.co.uk/
> =20
> Follow us on twitter | LinkedIn
> =20
> Registered Office: Redware Limited, The Old School, Holly Walk, Leamington=
Spa, CV32 4JG Registered in England: 3856932 V.A.T. Registration: 7249998=
73
> =20
> This message may contain confidential information and is intended only for=
the individual named. If you are not the named addressee you should not dis=
seminate, distribute or copy this e-mail. If you have received this e-mail b=
y mistake please delete this e-mail from your system. E-mail transmission ca=
nnot be guaranteed to be secure or error-free as information could be interc=
epted, corrupted, lost, destroyed, arrive late or incomplete, or contain vir=
uses. The sender therefore does not accept liability for any errors or omiss=
ions in the contents of this message, which arise as a result of e-mail tran=
smission. If verification is required please request a hard-copy version.
> =20
> From: bob@sarahharvey.com [mailto:bob@sarahharvey.com] =20
> Sent: 25 August 2016 15:13
> To: Loraine Bartlett
> Subject: Re: re Customer service Administrator
> =20
> 30 days is fine=20
> =20
> I won't throw the odd CV at you.
> I'll build a little port folio and send a few over together with a profile=
and explanation.
> I won't waste your time with anyone I feel is not right.
> =20
> Many thanks
> Bob
> =20
> =20
> Bob Home
> Sarah Harvey Limited
> Sarah Harvey House=20
> 37 Chandos Street
> Leamington Spa
> Warwickshire
> CV32 4RL
> =20
> Tel: +44(0) 1926 450545
> Fax: +44(0) 1926 450658
> Mobile: +44 (0)7887726814
> =20
> email: bob@sarahharvey.com
> =20
> =20
> From: Loraine Bartlett
> Sent: Thursday, August 25, 2016 2:56 PM
> To: bob@sarahharvey.com
> Subject: RE: re Customer service Administrator
> =20
> Hi Bob
> =20
> Perfect, then we are happy to confirm we would like to proceed on this bas=
is.
>=20
> Only one other thing I forgot to mention is that our payment terms are str=
ictly 30 days from date of invoice?
>=20
> Many thanks
> =20
> =20
> Kind Regards
> =20
> Loraine
> =20
> Loraine Bartlett
> Executive Assistant
> =20
> <image003.png>
> =20
> Redware Limited, The Old School, Holly Walk, Leamington Spa, Warwickshire C=
V32 4JG
> t +44 (0)1926 659 444 m +44 (0)7495 816039
> loraine.bartlett@redware.co.uk
> http://www.redware.co.uk/
> =20
> Follow us on twitter | LinkedIn
> =20
> Registered Office: Redware Limited, The Old School, Holly Walk, Leamington=
Spa, CV32 4JG Registered in England: 3856932 V.A.T. Registration: 7249998=
73
> =20
> This message may contain confidential information and is intended only for=
the individual named. If you are not the named addressee you should not dis=
seminate, distribute or copy this e-mail. If you have received this e-mail b=
y mistake please delete this e-mail from your system. E-mail transmission ca=
nnot be guaranteed to be secure or error-free as information could be interc=
epted, corrupted, lost, destroyed, arrive late or incomplete, or contain vir=
uses. The sender therefore does not accept liability for any errors or omiss=
ions in the contents of this message, which arise as a result of e-mail tran=
smission. If verification is required please request a hard-copy version.
> =20
> From: bob@sarahharvey.com [mailto:bob@sarahharvey.com] =20
> Sent: 25 August 2016 14:12
> To: Loraine Bartlett
> Subject: Re: re Customer service Administrator
> =20
> Hi Lorraine,
> Thanks for your reply.
> Ok we will do it at 11.5% on this occasion. You drive a hard bargain. We w=
ould like some sort exclusivity on that if that is the case.
> =20
> We do have quite a substantial data base of our own and we will have peopl=
e that will be suitable but we can advertise also to attract other suitable c=
andidates and open up the field to give more choice and opportunity for you.=
Are current data base currently is at over 50,000 candidates.
> When we advertise we will obviously keep the full confidentiality of the c=
lient.
> =20
> I hope this will be acceptable so that we can start looking for you.
> =20
> If you have any questions please feel free to contact me.
> =20
> Many thanks
> Bob
> =20
> Sarah Harvey House=20
> 37 Chandos Street
> Leamington Spa
> Warwickshire
> CV32 4RL
> =20
> Tel: +44(0) 1926 450545
> Fax: +44(0) 1926 450658
> Mobile: +44 (0)7887726814
> =20
> email: bob@sarahharvey.com
> =20
> =20
> From: Loraine Bartlett
> Sent: Thursday, August 25, 2016 12:34 PM
> To: bob@sarahharvey.com
> Subject: FW: re Customer service Administrator
> =20
> Hi Bob
> =20
> Mark as very kindly forwarded on your e-mail to me, as I facilitate the re=
cruitment process here at Redware.
> =20
> I am delighted that you had a good meeting with him yesterday and am very k=
een to get this role filled as soon as possible.
> =20
> Firstly, in answer to your questions below:
> =20
> What hours will they be working? =E2=80=93 40 hours per week (generally 9-=
5 but we do have a flexible working policy within reason)
> Will they need to drive? =E2=80=93 Yes very beneficial
> Will they ever meet the customer or have to travel to customers premises? =E2=
=80=93 Yes definitely on site and in time may travel to the customer sites
> Do you have general holiday package, pension etc.? =E2=80=93 Yes, holidays=
are 25 days per annum, then Bank Holidays on top. No to the pension based o=
n their salary level. However after 3 months=E2=80=99 probation they may be=
able to contribution to the pension, but the employer would not match it.
> =20
> Can I just check as you mentioned advertising on all the major websites; d=
o you have a database that you will be accessing first for candidates?
> =20
> With regards to the 13.5% fee, I am hoping that this is negotiable!, as we=
are currently looking as 2 other agencies (locally) also? If we were to us=
e you exclusively would you consider 11.5%?
> =20
> Many thanks and I look forward to hearing from you.
> =20
> =20
> Kind Regards
> =20
> Loraine
> =20
> Loraine Bartlett
> Executive Assistant
> =20
> <image003.png>
> =20
> Redware Limited, The Old School, Holly Walk, Leamington Spa, Warwickshire C=
V32 4JG
> t +44 (0)1926 659 444 m +44 (0)7495 816039
> loraine.bartlett@redware.co.uk
> http://www.redware.co.uk/
> =20
> Follow us on twitter | LinkedIn
> =20
> Registered Office: Redware Limited, The Old School, Holly Walk, Leamington=
Spa, CV32 4JG Registered in England: 3856932 V.A.T. Registration: 7249998=
73
> =20
> This message may contain confidential information and is intended only for=
the individual named. If you are not the named addressee you should not dis=
seminate, distribute or copy this e-mail. If you have received this e-mail b=
y mistake please delete this e-mail from your system. E-mail transmission ca=
nnot be guaranteed to be secure or error-free as information could be interc=
epted, corrupted, lost, destroyed, arrive late or incomplete, or contain vir=
uses. The sender therefore does not accept liability for any errors or omiss=
ions in the contents of this message, which arise as a result of e-mail tran=
smission. If verification is required please request a hard-copy version.
> =20
> From: bob@sarahharvey.com [mailto:bob@sarahharvey.com]=20
> Sent: 25 August 2016 12:09
> To: Mark Lloyd <mark.lloyd@redware.co.uk>
> Subject: re Customer service Administrator
> =20
> Hi Mark,
> =20
> Very nice to meet you yesterday and thanks for giving us an opportunity to=
assist you with your recruitment.
> We would like to advertise your position with a view to hopefully intervie=
w asap.
> =20
> I do feel that you will find someone that is ideal for the role. But like a=
nything take your time and make certain that the candidate is correct for wh=
at you want.
> We will assist in every way that we can.
> =20
> Just to confirm:
> =20
> You are looking for an employee to work within your customer experience te=
am.
> Liaise with clients, course managers and understand new course development=
s.
> Have good communication skills and be able to interact at all levels along=
with working within a team.
> Good experience with PC, word , Microsoft etc but some training will be gi=
ven on your systems although they will not need to know how to use your soft=
ware.
> Helpdesk knowledge, good telephone skills and awareness.
> A general good all rounder that can fit in and be a valuable member of the=
team.
> Salary =C2=A317k - =C2=A320k
> =20
> =20
> Mark, Just a couple of questions
> What hours will they be working?
> Will they need to drive?
> Will they ever meet the customer or have to travel to customers premises?
> Do you have general holiday package, pension etc.?
> =20
> As we discussed for a permanent placement we will charge 13.5% of the tota=
l annual salary plus vat.
> We can offer a 12 week sliding scale rebate system that in the unlikely ev=
ent that something goes wrong on either side we will replace the candidate o=
r refund any payments.
> We will advertise on several major websites initially interview the candid=
ate and forward any CV's that we feel are suitable. I won't send anyone I fe=
el is not suitable.
> We will then arrange for them to meet with you and assist if you need any i=
nformation or advise. We will help you through each step of the process.
> =20
> You could also look at temp to perm as we discussed. It allows you to make=
a better judgment on the employee give and give you time to decide if they a=
re right for you or not.
> In this scenario we would look after the PAYE and pay them whilst sending y=
ou a weekly invoice and would pro-rata the perm fee.
> =20
> For instance a =C2=A317.1k salary would work out at =C2=A38 per hour to th=
e candidate based on a 40 hour week.
> Our charge for this would be =C2=A313 per hour This would include National=
Employers NI and holiday pay, pay slip and us looking after tax and payee f=
or an amount of time as you decide. With a one of fee at the end of the tria=
l period.
> =20
> I hope this is acceptable and like I said we can taylor packages to your n=
eeds.
> Remember if we don't find the right person it will cost you nothing but we=
would like the sole opportunity to recruit before you look elsewhere. I'm s=
ure we can help you.
> =20
> I've attached our standard terms and conditions.
> =20
> If you can give me the ok we can start recruiting for you straight away.
> =20
> Many thanks for your time
> Kindest regards
> Bob
> =20
> Bob Home
> Sarah Harvey Limited
> Sarah Harvey House=20
> 37 Chandos Street
> Leamington Spa
> Warwickshire
> CV32 4RL
> =20
> Tel: +44(0) 1926 450545
> Fax: +44(0) 1926 450658
> Mobile: +44 (0)7887726814
> =20
> email: bob@sarahharvey.com
> =20
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<html><head><meta http-equiv=3D"content-type" content=3D"text/html; charset=3D=
utf-8"></head><body dir=3D"auto"><div>Can u let me in <br><br>Sent from=
my iPhone</div><div><br>On 1 Sep 2016, at 12:28, <<a href=3D"mailto:bob@=
sarahharvey.com">bob@sarahharvey.com</a>> <<a href=3D"mailto:bob@sarah=
harvey.com">bob@sarahharvey.com</a>> wrote:<br><br></div><blockquote type=
=3D"cite"><div>
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<div dir=3D"ltr">
<div style=3D"FONT-SIZE: 12pt; FONT-FAMILY: 'Calibri'; COLOR: #000000">
<div>Can you talk to this lady for me.</div>
<div>Tell her I have a family problem or something and you=E2=80=99ve took o=
ver.</div>
<div> </div>
<div> </div>
<div style=3D"FONT-SIZE: small; TEXT-DECORATION: none; FONT-FAMILY: "Ca=
libri"; FONT-WEIGHT: normal; COLOR: #000000; FONT-STYLE: normal; DISPLA=
Y: inline">
<div style=3D"FONT: 10pt tahoma">
<div> </div>
<div style=3D"BACKGROUND: #f5f5f5">
<div style=3D"font-color: black"><b>From:</b> <a title=3D"loraine.bartlett@r=
edware.co.uk" href=3D"mailto:loraine.bartlett@redware.co.uk">Loraine Bartlet=
t</a> </div>
<div><b>Sent:</b> Thursday, September 01, 2016 10:39 AM</div>
<div><b>To:</b> <a title=3D"bob@sarahharvey.com" href=3D"mailto:bob@sarahhar=
vey.com">bob@sarahharvey.com</a> </div>
<div><b>Subject:</b> RE: re Customer service Administrator</div></div></div>=
<div> </div></div>
<div style=3D"FONT-SIZE: small; TEXT-DECORATION: none; FONT-FAMILY: "Ca=
libri"; FONT-WEIGHT: normal; COLOR: #000000; FONT-STYLE: normal; DISPLA=
Y: inline">
<div class=3D"WordSection1">
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif"; COLOR: #1f497d">Hi=20
Bob<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif"; COLOR: #1f497d"><o:p></o:p></span> </=
p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif"; COLOR: #1f497d">Do=20
you have any CV=E2=80=99s for us? How=E2=80=99s the hunt=20
going?<br><br>Thanks<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif"; COLOR: #1f497d"><o:p></o:p></span> </=
p>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif"; COLOR: black"><o:p></o:p></span> </p>=
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif"; COLOR: black">Kind=20
Regards<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif"; COLOR: black"><o:p></o:p></span> </p>=
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif"; COLOR: black">Loraine<o:p></o:p></span></p=
>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif"; COLOR: black"><o:p></o:p></span> </p>=
<p class=3D"MsoNormal"><b><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "=
;Arial","sans-serif"; COLOR: black">Loraine=20
Bartlett<o:p></o:p></span></b></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif"; COLOR: black">Executive=20
Assistant<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ca=
libri","sans-serif"; COLOR: black"><o:p></o:p></span> </=
p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 11pt; FONT-FAMILY: "Ca=
libri","sans-serif"; COLOR: #1f497d"><image001.png></sp=
an><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Calibri","sa=
ns-serif"; COLOR: black"><o:p></o:p></span></p>
<p class=3D"MsoNormal" style=3D"TEXT-AUTOSPACE: "><span style=3D"FONT-SIZE: 1=
0pt; FONT-FAMILY: "Calibri","sans-serif"; COLOR: black">=
<o:p></o:p></span> </p>
<p class=3D"MsoNormal" style=3D"TEXT-AUTOSPACE: "><span style=3D"FONT-SIZE: 9=
pt; FONT-FAMILY: "Arial","sans-serif"; COLOR: black">Red=
ware=20
Limited, The Old School, Holly Walk, Leamington Spa, Warwickshire CV32=20
4JG<o:p></o:p></span></p>
<p class=3D"MsoNormal" style=3D"TEXT-AUTOSPACE: "><span style=3D"FONT-SIZE: 9=
pt; FONT-FAMILY: "Arial","sans-serif"; COLOR: black">t +=
44=20
(0)1926 659 444 m +44 (0)7495 816039</span><span style=3D"FONT-S=
IZE: 9pt; FONT-FAMILY: "Calibri","sans-serif"; COLOR: bl=
ack"><o:p></o:p></span></p>
<p class=3D"MsoNormal" style=3D"TEXT-AUTOSPACE: "><span style=3D"FONT-SIZE: 8=
pt; FONT-FAMILY: "Arial","sans-serif"; COLOR: #c00000"><=
a href=3D"mailto:mark.lloyd@redware.co.uk%0d"><span style=3D"COLOR: #c00000"=
>loraine.bartlett@redware.co.uk</span></a><u><o:p></o:p></u></span></p>
<p class=3D"MsoNormal" style=3D"TEXT-AUTOSPACE: "><span style=3D"FONT-SIZE: 1=
1pt; FONT-FAMILY: "Calibri","sans-serif"; COLOR: #1f497d=
"><a href=3D"http://www.redware.co.uk/"><b><span style=3D"FONT-SIZE: 8pt; FO=
NT-FAMILY: "Arial","sans-serif"; COLOR: #bb0000">http://=
www.redware.co.uk/</span></b></a><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 11pt; FONT-FAMILY: "Ca=
libri","sans-serif"; COLOR: #1f497d"><o:p></o:p></span> =
</p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 8pt; FONT-FAMILY: "Ari=
al","sans-serif"; COLOR: #7f7f7f">Follow=20
us on </span><span style=3D"FONT-SIZE: 11pt; FONT-FAMILY: "Calibri"=
;,"sans-serif"; COLOR: #1f497d"><a href=3D"https://twitter.com/#!/=
redware"><span style=3D"FONT-SIZE: 8pt; FONT-FAMILY: "Arial","=
;sans-serif"; COLOR: #7f7f7f">twitter</span></a></span><span style=3D"FO=
NT-SIZE: 8pt; FONT-FAMILY: "Arial","sans-serif"; COLOR: #=
7f7f7f"> =20
| </span><span style=3D"FONT-SIZE: 11pt; FONT-FAMILY: "Calibri&qu=
ot;,"sans-serif"; COLOR: #1f497d"><a href=3D"http://www.linkedin.c=
om/company/1002594"><span style=3D"FONT-SIZE: 8pt; FONT-FAMILY: "Arial&=
quot;,"sans-serif"; COLOR: #7f7f7f">LinkedIn</span></a></span><spa=
n style=3D"FONT-SIZE: 8pt; FONT-FAMILY: "Arial","sans-serif&q=
uot;; COLOR: #7f7f7f"><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 11pt; FONT-FAMILY: "Ca=
libri","sans-serif"; COLOR: black"><o:p></o:p></span> </=
p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 7pt; FONT-FAMILY: "Ari=
al","sans-serif"; COLOR: #7f7f7f">Registered=20
Office: Redware Limited, The Old School, Holly Walk, Leamington Spa, CV32=20=
4JG Registered in England: 3856932 V.A.T. Registration:=20
724999873<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 7pt; FONT-FAMILY: "Ari=
al","sans-serif"; COLOR: #7f7f7f"><o:p></o:p></span> </p=
>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 7pt; FONT-FAMILY: "Ari=
al","sans-serif"; COLOR: #7f7f7f">This=20
message may contain confidential information and is intended only for the=20=
individual named. If you are not the named addressee you should not dissemin=
ate,=20
distribute or copy this e-mail. If you have received this e-mail by mistake=20=
please delete this e-mail from your system. E-mail transmission cannot be=20=
guaranteed to be secure or error-free as information could be intercepted,=20=
corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. T=
he=20
sender therefore does not accept liability for any errors or omissions in th=
e=20
contents of this message, which arise as a result of e-mail transmission. If=
=20
verification is required please request a hard-copy=20
version.<o:p></o:p></span></p></div>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif"; COLOR: #1f497d"><o:p></o:p></span> </=
p>
<div>
<div style=3D"BORDER-TOP: #b5c4df 1pt solid; BORDER-RIGHT: medium none; BORD=
ER-BOTTOM: medium none; PADDING-BOTTOM: 0cm; PADDING-TOP: 3pt; PADDING-LEFT:=
0cm; BORDER-LEFT: medium none; PADDING-RIGHT: 0cm">
<p class=3D"MsoNormal"><b><span lang=3D"EN-US" style=3D"FONT-SIZE: 10pt; FON=
T-FAMILY: "Tahoma","sans-serif"">From:</span></b><span l=
ang=3D"EN-US" style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",&quo=
t;sans-serif"">=20
<a href=3D"mailto:bob@sarahharvey.com">bob@sarahharvey.com</a> [<a href=3D"m=
ailto:bob@sarahharvey.com">mailto:bob@sarahharvey.com</a>] <br><b>Sent:</b> 2=
5 August 2016=20
15:54<br><b>To:</b> Loraine Bartlett<br><b>Subject:</b> Re: re Customer serv=
ice=20
Administrator<o:p></o:p></span></p></div></div>
<p class=3D"MsoNormal"><o:p></o:p> </p>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: "Calibri","=
;sans-serif"">Have a nice=20
weekend</span><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"> <o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"> <o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: "Calibri","=
;sans-serif"">Bob=20
Home<br>Sarah Harvey Limited<br>Sarah Harvey House <br>37 Chandos=20
Street<br>Leamington Spa<br>Warwickshire<br>CV32 4RL<br> <br>Tel: +44(0=
)=20
1926 450545<br>Fax: +44(0) 1926 450658<br>Mobile: +44=20
(0)7887726814<br> <br>email: <a href=3D"mailto:bob@sarahharvey.com">bob=
@sarahharvey.com</a><br> </span><o:p></o:p></p></div>
<div>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ta=
homa","sans-serif""><o:p></o:p></span> </p></div>
<div>
<div>
<p class=3D"MsoNormal" style=3D"BACKGROUND: whitesmoke"><b><span style=3D"FO=
NT-SIZE: 10pt; FONT-FAMILY: "Tahoma","sans-serif"">From:=
</span></b><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",&=
quot;sans-serif""> <a title=3D"loraine.bartlett@redware.co.uk" href=3D"=
mailto:loraine.bartlett@redware.co.uk">Loraine Bartlett</a>=20
<o:p></o:p></span></p></div>
<div>
<p class=3D"MsoNormal" style=3D"BACKGROUND: whitesmoke"><b><span style=3D"FO=
NT-SIZE: 10pt; FONT-FAMILY: "Tahoma","sans-serif"">Sent:=
</span></b><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",&=
quot;sans-serif""> Thursday, August=20
25, 2016 3:52 PM<o:p></o:p></span></p></div>
<div>
<p class=3D"MsoNormal" style=3D"BACKGROUND: whitesmoke"><b><span style=3D"FO=
NT-SIZE: 10pt; FONT-FAMILY: "Tahoma","sans-serif"">To:</=
span></b><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",&qu=
ot;sans-serif""> <a title=3D"bob@sarahharvey.com" href=3D"mailto:bob@sa=
rahharvey.com">bob@sarahharvey.com</a>=20
<o:p></o:p></span></p></div>
<div>
<p class=3D"MsoNormal" style=3D"BACKGROUND: whitesmoke"><b><span style=3D"FO=
NT-SIZE: 10pt; FONT-FAMILY: "Tahoma","sans-serif"">Subje=
ct:</span></b><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma"=
;,"sans-serif""> RE: re Customer=20
service Administrator<o:p></o:p></span></p></div></div></div>
<div>
<p class=3D"MsoNormal"><o:p></o:p> </p></div>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif"; COLOR: #1f497d">Hi=20
Bob</span><ns1:p></ns1:p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif""><ns1:p><span style=3D"COLOR: #1f497d">&nbs=
p;</span></ns1:p></span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif"; COLOR: #1f497d">Sounds=20
good to me.<br><br>I am out of the office tomorrow and Tuesday, but will hav=
e=20
access to my e-mails if you have any=20
queries.</span><ns1:p></ns1:p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif""><ns1:p><span style=3D"COLOR: #1f497d">&nbs=
p;</span></ns1:p></span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif"; COLOR: #1f497d">Otherwise,=20
I look forward to catching up next week.<br><br>Have a good=20
weekend.</span><ns1:p></ns1:p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif""><ns1:p><span style=3D"COLOR: #1f497d">&nbs=
p;</span></ns1:p></span><o:p></o:p></p>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif""><ns1:p><span style=3D"COLOR: black"> =
</span></ns1:p></span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif"; COLOR: black">Kind=20
Regards</span><ns1:p></ns1:p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif""><ns1:p><span style=3D"COLOR: black"> =
</span></ns1:p></span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif"; COLOR: black">Loraine</span><ns1:p></ns1:p=
><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif""><ns1:p><span style=3D"COLOR: black"> =
</span></ns1:p></span><o:p></o:p></p>
<p class=3D"MsoNormal"><b><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "=
;Arial","sans-serif"; COLOR: black">Loraine=20
Bartlett</span></b><ns1:p></ns1:p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif"; COLOR: black">Executive=20
Assistant</span><ns1:p></ns1:p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ca=
libri","sans-serif""><ns1:p><span style=3D"COLOR: black">&nbs=
p;</span></ns1:p></span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 11pt; FONT-FAMILY: "Ca=
libri","sans-serif"; COLOR: #1f497d"><image002.png></sp=
an><ns1:p></ns1:p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ca=
libri","sans-serif""><ns1:p><span style=3D"COLOR: black">&nbs=
p;</span></ns1:p></span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 9pt; FONT-FAMILY: "Ari=
al","sans-serif"; COLOR: black">Redware=20
Limited, The Old School, Holly Walk, Leamington Spa, Warwickshire CV32=20
4JG</span><ns1:p></ns1:p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 9pt; FONT-FAMILY: "Ari=
al","sans-serif"; COLOR: black">t +44=20
(0)1926 659 444 m +44 (0)7495=20
816039</span><ns1:p></ns1:p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 8pt; FONT-FAMILY: "Ari=
al","sans-serif"; COLOR: #c00000"><a href=3D"mailto:mark.lloy=
d@redware.co.uk%0d"><span style=3D"COLOR: #c00000">loraine.bartlett@redware.=
co.uk</span></a></span><ns1:p></ns1:p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 11pt; FONT-FAMILY: "Ca=
libri","sans-serif"; COLOR: #1f497d"><a href=3D"http://www.re=
dware.co.uk/"><b><span style=3D"FONT-SIZE: 8pt; FONT-FAMILY: "Arial&quo=
t;,"sans-serif"; COLOR: #bb0000">http://www.redware.co.uk/</span><=
/b></a></span><ns1:p></ns1:p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 11pt; FONT-FAMILY: "Ca=
libri","sans-serif""><ns1:p><span style=3D"COLOR: #1f497d">&n=
bsp;</span></ns1:p></span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 8pt; FONT-FAMILY: "Ari=
al","sans-serif"; COLOR: #7f7f7f">Follow=20
us on </span><span style=3D"FONT-SIZE: 11pt; FONT-FAMILY: "Calibri"=
;,"sans-serif"; COLOR: #1f497d"><a href=3D"https://twitter.com/#!/=
redware"><span style=3D"FONT-SIZE: 8pt; FONT-FAMILY: "Arial","=
;sans-serif"; COLOR: #7f7f7f">twitter</span></a></span><span style=3D"FO=
NT-SIZE: 8pt; FONT-FAMILY: "Arial","sans-serif"; COLOR: #=
7f7f7f"> =20
| </span><span style=3D"FONT-SIZE: 11pt; FONT-FAMILY: "Calibri&qu=
ot;,"sans-serif"; COLOR: #1f497d"><a href=3D"http://www.linkedin.c=
om/company/1002594"><span style=3D"FONT-SIZE: 8pt; FONT-FAMILY: "Arial&=
quot;,"sans-serif"; COLOR: #7f7f7f">LinkedIn</span></a></span><ns1=
:p></ns1:p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 11pt; FONT-FAMILY: "Ca=
libri","sans-serif""><ns1:p><span style=3D"COLOR: black">&nbs=
p;</span></ns1:p></span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 7pt; FONT-FAMILY: "Ari=
al","sans-serif"; COLOR: #7f7f7f">Registered=20
Office: Redware Limited, The Old School, Holly Walk, Leamington Spa, CV32=20=
4JG Registered in England: 3856932 V.A.T. Registration:=20
724999873</span><ns1:p></ns1:p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 7pt; FONT-FAMILY: "Ari=
al","sans-serif""><ns1:p><span style=3D"COLOR: #7f7f7f"> =
;</span></ns1:p></span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 7pt; FONT-FAMILY: "Ari=
al","sans-serif"; COLOR: #7f7f7f">This=20
message may contain confidential information and is intended only for the=20=
individual named. If you are not the named addressee you should not dissemin=
ate,=20
distribute or copy this e-mail. If you have received this e-mail by mistake=20=
please delete this e-mail from your system. E-mail transmission cannot be=20=
guaranteed to be secure or error-free as information could be intercepted,=20=
corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. T=
he=20
sender therefore does not accept liability for any errors or omissions in th=
e=20
contents of this message, which arise as a result of e-mail transmission. If=
=20
verification is required please request a hard-copy=20
version.</span><ns1:p></ns1:p><o:p></o:p></p></div>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif""><ns1:p><span style=3D"COLOR: #1f497d">&nbs=
p;</span></ns1:p></span><o:p></o:p></p>
<div>
<div style=3D"BORDER-TOP: #b5c4df 1pt solid; BORDER-RIGHT: medium none; BORD=
ER-BOTTOM: medium none; PADDING-BOTTOM: 0cm; PADDING-TOP: 3pt; PADDING-LEFT:=
0cm; BORDER-LEFT: medium none; PADDING-RIGHT: 0cm">
<p class=3D"MsoNormal"><b><span lang=3D"EN-US" style=3D"FONT-SIZE: 10pt; FON=
T-FAMILY: "Tahoma","sans-serif"">From:</span></b><span l=
ang=3D"EN-US" style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",&quo=
t;sans-serif""> <a href=3D"mailto:bob@sarahharvey.com">bob@sarahharvey.=
com</a> [<a href=3D"mailto:bob@sarahharvey.com">mailto:bob@sarahharvey.com</=
a>]=20
<br><b>Sent:</b> 25 August 2016 15:13<br><b>To:</b> Loraine=20
Bartlett<br><b>Subject:</b> Re: re Customer service=20
Administrator</span><ns1:p></ns1:p><o:p></o:p></p></div></div>
<p class=3D"MsoNormal"><ns1:p></ns1:p><o:p></o:p> </p>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: "Calibri","=
;sans-serif"">30 days is=20
fine </span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"> <ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: "Calibri","=
;sans-serif"">I won't=20
throw the odd CV at you.</span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: "Calibri","=
;sans-serif"">I'll build=20
a little port folio and send a few over together with a profile and=20
explanation.</span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: "Calibri","=
;sans-serif"">I won't=20
waste your time with anyone I feel is not=20
right.</span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"> <ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: "Calibri","=
;sans-serif"">Many=20
thanks</span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: "Calibri","=
;sans-serif"">Bob</span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"> <ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"> <ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: "Calibri","=
;sans-serif"">Bob=20
Home<br>Sarah Harvey Limited<br>Sarah Harvey House <br>37 Chandos=20
Street<br>Leamington Spa<br>Warwickshire<br>CV32 4RL<br> <br>Tel: +44(0=
)=20
1926 450545<br>Fax: +44(0) 1926 450658<br>Mobile: +44=20
(0)7887726814<br> <br>email: <a title=3D"mailto:bob@sarahharvey.com
CTRL + Click to follow link" href=3D"mailto:bob@sarahharvey.com">bob@sarahha=
rvey.com</a><br> </span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ta=
homa","sans-serif""><ns1:p></ns1:p></span><o:p></o:p> </=
p></div>
<div>
<div>
<p class=3D"MsoNormal" style=3D"BACKGROUND: whitesmoke"><b><span style=3D"FO=
NT-SIZE: 10pt; FONT-FAMILY: "Tahoma","sans-serif"">From:=
</span></b><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",&=
quot;sans-serif""> <a title=3D"loraine.bartlett@redware.co.uk" href=3D"=
mailto:loraine.bartlett@redware.co.uk">Loraine Bartlett</a>=20
</span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal" style=3D"BACKGROUND: whitesmoke"><b><span style=3D"FO=
NT-SIZE: 10pt; FONT-FAMILY: "Tahoma","sans-serif"">Sent:=
</span></b><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",&=
quot;sans-serif""> Thursday, August=20
25, 2016 2:56 PM</span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal" style=3D"BACKGROUND: whitesmoke"><b><span style=3D"FO=
NT-SIZE: 10pt; FONT-FAMILY: "Tahoma","sans-serif"">To:</=
span></b><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",&qu=
ot;sans-serif""> <a title=3D"bob@sarahharvey.com" href=3D"mailto:bob@sa=
rahharvey.com">bob@sarahharvey.com</a>=20
</span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal" style=3D"BACKGROUND: whitesmoke"><b><span style=3D"FO=
NT-SIZE: 10pt; FONT-FAMILY: "Tahoma","sans-serif"">Subje=
ct:</span></b><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma"=
;,"sans-serif""> RE: re Customer=20
service Administrator</span><ns1:p></ns1:p><o:p></o:p></p></div></div></div>=
<div>
<p class=3D"MsoNormal"><ns1:p></ns1:p><o:p></o:p> </p></div>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif"; COLOR: #1f497d">Hi=20
Bob</span><ns1:p></ns1:p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif"; COLOR: #1f497d"> </span><ns1:p></ns1:=
p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif"; COLOR: #1f497d">Perfect,=20
then we are happy to confirm we would like to proceed on this=20
basis.</span><ns1:p></ns1:p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif"; COLOR: #1f497d"><br>Only=20
one other thing I forgot to mention is that our payment terms are strictly 3=
0=20
days from date of invoice?<br><br>Many=20
thanks</span><ns1:p></ns1:p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif"; COLOR: #1f497d"> </span><ns1:p></ns1:=
p><o:p></o:p></p>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif"; COLOR: black"> </span><ns1:p></ns1:p>=
<o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif"; COLOR: black">Kind=20
Regards</span><ns1:p></ns1:p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif"; COLOR: black"> </span><ns1:p></ns1:p>=
<o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif"; COLOR: black">Loraine</span><ns1:p></ns1:p=
><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif"; COLOR: black"> </span><ns1:p></ns1:p>=
<o:p></o:p></p>
<p class=3D"MsoNormal"><b><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "=
;Arial","sans-serif"; COLOR: black">Loraine=20
Bartlett</span></b><ns1:p></ns1:p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif"; COLOR: black">Executive=20
Assistant</span><ns1:p></ns1:p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ca=
libri","sans-serif"; COLOR: black"> </span><ns1:p></ns1:=
p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 11pt; FONT-FAMILY: "Ca=
libri","sans-serif"; COLOR: #1f497d"><image003.png></sp=
an><ns1:p></ns1:p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ca=
libri","sans-serif"; COLOR: black"> </span><ns1:p></ns1:=
p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 9pt; FONT-FAMILY: "Ari=
al","sans-serif"; COLOR: black">Redware=20
Limited, The Old School, Holly Walk, Leamington Spa, Warwickshire CV32=20
4JG</span><ns1:p></ns1:p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 9pt; FONT-FAMILY: "Ari=
al","sans-serif"; COLOR: black">t +44=20
(0)1926 659 444 m +44 (0)7495=20
816039</span><ns1:p></ns1:p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 8pt; FONT-FAMILY: "Ari=
al","sans-serif"; COLOR: #c00000"><a href=3D"mailto:mark.lloy=
d@redware.co.uk%0d"><span style=3D"COLOR: #c00000">loraine.bartlett@redware.=
co.uk</span></a></span><ns1:p></ns1:p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 11pt; FONT-FAMILY: "Ca=
libri","sans-serif"; COLOR: #1f497d"><a href=3D"http://www.re=
dware.co.uk/"><b><span style=3D"FONT-SIZE: 8pt; FONT-FAMILY: "Arial&quo=
t;,"sans-serif"; COLOR: #bb0000">http://www.redware.co.uk/</span><=
/b></a></span><ns1:p></ns1:p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 11pt; FONT-FAMILY: "Ca=
libri","sans-serif"; COLOR: #1f497d"> </span><ns1:p></ns=
1:p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 8pt; FONT-FAMILY: "Ari=
al","sans-serif"; COLOR: #7f7f7f">Follow=20
us on </span><span style=3D"FONT-SIZE: 11pt; FONT-FAMILY: "Calibri"=
;,"sans-serif"; COLOR: #1f497d"><a href=3D"https://twitter.com/#!/=
redware"><span style=3D"FONT-SIZE: 8pt; FONT-FAMILY: "Arial","=
;sans-serif"; COLOR: #7f7f7f">twitter</span></a></span><span style=3D"FO=
NT-SIZE: 8pt; FONT-FAMILY: "Arial","sans-serif"; COLOR: #=
7f7f7f"> =20
| </span><span style=3D"FONT-SIZE: 11pt; FONT-FAMILY: "Calibri&qu=
ot;,"sans-serif"; COLOR: #1f497d"><a href=3D"http://www.linkedin.c=
om/company/1002594"><span style=3D"FONT-SIZE: 8pt; FONT-FAMILY: "Arial&=
quot;,"sans-serif"; COLOR: #7f7f7f">LinkedIn</span></a></span><ns1=
:p></ns1:p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 11pt; FONT-FAMILY: "Ca=
libri","sans-serif"; COLOR: black"> </span><ns1:p></ns1:=
p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 7pt; FONT-FAMILY: "Ari=
al","sans-serif"; COLOR: #7f7f7f">Registered=20
Office: Redware Limited, The Old School, Holly Walk, Leamington Spa, CV32=20=
4JG Registered in England: 3856932 V.A.T. Registration:=20
724999873</span><ns1:p></ns1:p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 7pt; FONT-FAMILY: "Ari=
al","sans-serif"; COLOR: #7f7f7f"> </span><ns1:p></ns1:p=
><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 7pt; FONT-FAMILY: "Ari=
al","sans-serif"; COLOR: #7f7f7f">This=20
message may contain confidential information and is intended only for the=20=
individual named. If you are not the named addressee you should not dissemin=
ate,=20
distribute or copy this e-mail. If you have received this e-mail by mistake=20=
please delete this e-mail from your system. E-mail transmission cannot be=20=
guaranteed to be secure or error-free as information could be intercepted,=20=
corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. T=
he=20
sender therefore does not accept liability for any errors or omissions in th=
e=20
contents of this message, which arise as a result of e-mail transmission. If=
=20
verification is required please request a hard-copy=20
version.</span><ns1:p></ns1:p><o:p></o:p></p></div>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif"; COLOR: #1f497d"> </span><ns1:p></ns1:=
p><o:p></o:p></p>
<div>
<div style=3D"BORDER-TOP: #b5c4df 1pt solid; BORDER-RIGHT: medium none; BORD=
ER-BOTTOM: medium none; PADDING-BOTTOM: 0cm; PADDING-TOP: 3pt; PADDING-LEFT:=
0cm; BORDER-LEFT: medium none; PADDING-RIGHT: 0cm">
<p class=3D"MsoNormal"><b><span lang=3D"EN-US" style=3D"FONT-SIZE: 10pt; FON=
T-FAMILY: "Tahoma","sans-serif"">From:</span></b><span l=
ang=3D"EN-US" style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",&quo=
t;sans-serif""> <a href=3D"mailto:bob@sarahharvey.com">bob@sarahharvey.=
com</a> [<a href=3D"mailto:bob@sarahharvey.com">mailto:bob@sarahharvey.com</=
a>]=20
<br><b>Sent:</b> 25 August 2016 14:12<br><b>To:</b> Loraine=20
Bartlett<br><b>Subject:</b> Re: re Customer service=20
Administrator</span><ns1:p></ns1:p><o:p></o:p></p></div></div>
<p class=3D"MsoNormal"> <ns1:p></ns1:p><o:p></o:p></p>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: "Calibri","=
;sans-serif"">Hi=20
Lorraine,</span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: "Calibri","=
;sans-serif"">Thanks for=20
your reply.</span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: "Calibri","=
;sans-serif"">Ok we will=20
do it at 11.5% on this occasion. You drive a hard bargain. We would like som=
e=20
sort exclusivity on that if that is the=20
case.</span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"> <ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: "Calibri","=
;sans-serif"">We do have=20
quite a substantial data base of our own and we will have people that will b=
e=20
suitable but we can advertise also to attract other suitable candidates and o=
pen=20
up the field to give more choice and opportunity for you. Are current data b=
ase=20
currently is at over 50,000 candidates.=20
</span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: "Calibri","=
;sans-serif"">When we=20
advertise we will obviously keep the full confidentiality of the=20
client.</span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"> <ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: "Calibri","=
;sans-serif"">I hope this=20
will be acceptable so that we can start looking for=20
you.</span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"> <ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: "Calibri","=
;sans-serif"">If you have=20
any questions please feel free to contact=20
me.</span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"> <ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: "Calibri","=
;sans-serif"">Many=20
thanks</span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: "Calibri","=
;sans-serif"">Bob</span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"> <ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: "Calibri","=
;sans-serif"">Sarah=20
Harvey House <br>37 Chandos Street<br>Leamington Spa<br>Warwickshire<br>CV32=
=20
4RL<br> <br>Tel: +44(0) 1926 450545<br>Fax: +44(0) 1926 450658<br>Mobil=
e:=20
+44 (0)7887726814<br> <br>email: <a title=3D"mailto:bob@sarahharvey.com=
CTRL + Click to follow link" href=3D"mailto:bob@sarahharvey.com">bob@sarahha=
rvey.com</a><br> </span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ta=
homa","sans-serif""> </span><ns1:p></ns1:p><o:p></o:p></=
p></div>
<div>
<div>
<p class=3D"MsoNormal" style=3D"BACKGROUND: whitesmoke"><b><span style=3D"FO=
NT-SIZE: 10pt; FONT-FAMILY: "Tahoma","sans-serif"">From:=
</span></b><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",&=
quot;sans-serif""> <a title=3D"loraine.bartlett@redware.co.uk" href=3D"=
mailto:loraine.bartlett@redware.co.uk">Loraine Bartlett</a>=20
</span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal" style=3D"BACKGROUND: whitesmoke"><b><span style=3D"FO=
NT-SIZE: 10pt; FONT-FAMILY: "Tahoma","sans-serif"">Sent:=
</span></b><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",&=
quot;sans-serif""> Thursday, August=20
25, 2016 12:34 PM</span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal" style=3D"BACKGROUND: whitesmoke"><b><span style=3D"FO=
NT-SIZE: 10pt; FONT-FAMILY: "Tahoma","sans-serif"">To:</=
span></b><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma",&qu=
ot;sans-serif""> <a title=3D"bob@sarahharvey.com" href=3D"mailto:bob@sa=
rahharvey.com">bob@sarahharvey.com</a>=20
</span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal" style=3D"BACKGROUND: whitesmoke"><b><span style=3D"FO=
NT-SIZE: 10pt; FONT-FAMILY: "Tahoma","sans-serif"">Subje=
ct:</span></b><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma"=
;,"sans-serif""> FW: re Customer=20
service Administrator</span><ns1:p></ns1:p><o:p></o:p></p></div></div></div>=
<div>
<p class=3D"MsoNormal"> <ns1:p></ns1:p><o:p></o:p></p></div>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif"; COLOR: #1f497d">Hi=20
Bob</span><ns1:p></ns1:p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif"; COLOR: #1f497d"> </span><ns1:p></ns1:=
p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif"; COLOR: #1f497d">Mark=20
as very kindly forwarded on your e-mail to me, as I facilitate the recruitme=
nt=20
process here at Redware.</span><ns1:p></ns1:p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif"; COLOR: #1f497d"> </span><ns1:p></ns1:=
p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif"; COLOR: #1f497d">I am=20
delighted that you had a good meeting with him yesterday and am very keen to=
get=20
this role filled as soon as possible.</span><ns1:p></ns1:p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif"; COLOR: #1f497d"> </span><ns1:p></ns1:=
p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif"; COLOR: #1f497d">Firstly,=20
in answer to your questions below:</span><ns1:p></ns1:p><o:p></o:p></p>
<p class=3D"MsoNormal"><b><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "=
;Arial","sans-serif"; COLOR: #1f497d"> </span></b><ns1:p=
></ns1:p><o:p></o:p></p>
<p class=3D"MsoNormal"><b><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "=
;Arial","sans-serif"; COLOR: #1f497d">What=20
hours will they be working?</span></b><span style=3D"FONT-SIZE: 10pt; FONT-FA=
MILY: "Arial","sans-serif"; COLOR: #1f497d"> =E2=80=93 4=
0=20
hours per week (generally 9-5 but we do have a flexible working policy withi=
n=20
reason)</span><ns1:p></ns1:p><o:p></o:p></p>
<p class=3D"MsoNormal"><b><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "=
;Arial","sans-serif"; COLOR: #1f497d">Will=20
they need to drive?</span></b><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: &=
quot;Arial","sans-serif"; COLOR: #1f497d"> =E2=80=93=20
Yes very beneficial</span><ns1:p></ns1:p><o:p></o:p></p>
<p class=3D"MsoNormal"><b><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "=
;Arial","sans-serif"; COLOR: #1f497d">Will=20
they ever meet the customer or have to travel to customers=20
premises?</span></b><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Arial=
","sans-serif"; COLOR: #1f497d"> =E2=80=93=20
Yes definitely on site and in time may travel to the customer=20
sites</span><ns1:p></ns1:p><o:p></o:p></p>
<p class=3D"MsoNormal"><b><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "=
;Arial","sans-serif"; COLOR: #1f497d">Do=20
you have general holiday package, pension etc.?</span></b><span style=3D"FON=
T-SIZE: 10pt; FONT-FAMILY: "Arial","sans-serif"; COLOR: #=
1f497d"> =E2=80=93=20
Yes, holidays are 25 days per annum, then Bank Holidays on top. No to t=
he=20
pension based on their salary level. However after 3 months=E2=80=99 p=
robation=20
they may be able to contribution to the pension, but the employer would not=20=
match it.</span><ns1:p></ns1:p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif"; COLOR: #1f497d"> </span><ns1:p></ns1:=
p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif"; COLOR: #1f497d">Can I=20
just check as you mentioned advertising on all the major websites; do you ha=
ve a=20
database that you will be accessing first for=20
candidates?</span><ns1:p></ns1:p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif"; COLOR: #1f497d"> </span><ns1:p></ns1:=
p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif"; COLOR: #1f497d">With=20
regards to the 13.5% fee, I am hoping that this is negotiable!, as we are=20=
currently looking as 2 other agencies (locally) also? If we were to us=
e=20
you exclusively would you consider 11.5%?</span><ns1:p></ns1:p><o:p></o:p></=
p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif"; COLOR: #1f497d"> </span><ns1:p></ns1:=
p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif"; COLOR: #1f497d">Many=20
thanks and I look forward to hearing from=20
you.</span><ns1:p></ns1:p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif"; COLOR: #1f497d"> </span><ns1:p></ns1:=
p><o:p></o:p></p>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif"; COLOR: black"> </span><ns1:p></ns1:p>=
<o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif"; COLOR: black">Kind=20
Regards</span><ns1:p></ns1:p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif"; COLOR: black"> </span><ns1:p></ns1:p>=
<o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif"; COLOR: black">Loraine</span><ns1:p></ns1:p=
><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif"; COLOR: black"> </span><ns1:p></ns1:p>=
<o:p></o:p></p>
<p class=3D"MsoNormal"><b><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "=
;Arial","sans-serif"; COLOR: black">Loraine=20
Bartlett</span></b><ns1:p></ns1:p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif"; COLOR: black">Executive=20
Assistant</span><ns1:p></ns1:p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ca=
libri","sans-serif"; COLOR: black"> </span><ns1:p></ns1:=
p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 11pt; FONT-FAMILY: "Ca=
libri","sans-serif"; COLOR: #1f497d"><image003.png></sp=
an><ns1:p></ns1:p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ca=
libri","sans-serif"; COLOR: black"> </span><ns1:p></ns1:=
p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 9pt; FONT-FAMILY: "Ari=
al","sans-serif"; COLOR: black">Redware=20
Limited, The Old School, Holly Walk, Leamington Spa, Warwickshire CV32=20
4JG</span><ns1:p></ns1:p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 9pt; FONT-FAMILY: "Ari=
al","sans-serif"; COLOR: black">t +44=20
(0)1926 659 444 m +44 (0)7495=20
816039</span><ns1:p></ns1:p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 8pt; FONT-FAMILY: "Ari=
al","sans-serif"; COLOR: #c00000"><a href=3D"mailto:mark.lloy=
d@redware.co.uk%0d"><span style=3D"COLOR: #c00000">loraine.bartlett@redware.=
co.uk</span></a></span><ns1:p></ns1:p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 11pt; FONT-FAMILY: "Ca=
libri","sans-serif"; COLOR: #1f497d"><a href=3D"http://www.re=
dware.co.uk/"><b><span style=3D"FONT-SIZE: 8pt; FONT-FAMILY: "Arial&quo=
t;,"sans-serif"; COLOR: #bb0000">http://www.redware.co.uk/</span><=
/b></a></span><ns1:p></ns1:p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 11pt; FONT-FAMILY: "Ca=
libri","sans-serif"; COLOR: #1f497d"> </span><ns1:p></ns=
1:p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 8pt; FONT-FAMILY: "Ari=
al","sans-serif"; COLOR: #7f7f7f">Follow=20
us on </span><span style=3D"FONT-SIZE: 11pt; FONT-FAMILY: "Calibri"=
;,"sans-serif"; COLOR: #1f497d"><a href=3D"https://twitter.com/#!/=
redware"><span style=3D"FONT-SIZE: 8pt; FONT-FAMILY: "Arial","=
;sans-serif"; COLOR: #7f7f7f">twitter</span></a></span><span style=3D"FO=
NT-SIZE: 8pt; FONT-FAMILY: "Arial","sans-serif"; COLOR: #=
7f7f7f"> =20
| </span><span style=3D"FONT-SIZE: 11pt; FONT-FAMILY: "Calibri&qu=
ot;,"sans-serif"; COLOR: #1f497d"><a href=3D"http://www.linkedin.c=
om/company/1002594"><span style=3D"FONT-SIZE: 8pt; FONT-FAMILY: "Arial&=
quot;,"sans-serif"; COLOR: #7f7f7f">LinkedIn</span></a></span><ns1=
:p></ns1:p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 11pt; FONT-FAMILY: "Ca=
libri","sans-serif"; COLOR: black"> </span><ns1:p></ns1:=
p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 7pt; FONT-FAMILY: "Ari=
al","sans-serif"; COLOR: #7f7f7f">Registered=20
Office: Redware Limited, The Old School, Holly Walk, Leamington Spa, CV32=20=
4JG Registered in England: 3856932 V.A.T. Registration:=20
724999873</span><ns1:p></ns1:p><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 7pt; FONT-FAMILY: "Ari=
al","sans-serif"; COLOR: #7f7f7f"> </span><ns1:p></ns1:p=
><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 7pt; FONT-FAMILY: "Ari=
al","sans-serif"; COLOR: #7f7f7f">This=20
message may contain confidential information and is intended only for the=20=
individual named. If you are not the named addressee you should not dissemin=
ate,=20
distribute or copy this e-mail. If you have received this e-mail by mistake=20=
please delete this e-mail from your system. E-mail transmission cannot be=20=
guaranteed to be secure or error-free as information could be intercepted,=20=
corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. T=
he=20
sender therefore does not accept liability for any errors or omissions in th=
e=20
contents of this message, which arise as a result of e-mail transmission. If=
=20
verification is required please request a hard-copy=20
version.</span><ns1:p></ns1:p><o:p></o:p></p></div>
<p class=3D"MsoNormal"><span style=3D"FONT-SIZE: 10pt; FONT-FAMILY: "Ar=
ial","sans-serif"; COLOR: #1f497d"> </span><ns1:p></ns1:=
p><o:p></o:p></p>
<div>
<div style=3D"BORDER-TOP: #e1e1e1 1pt solid; BORDER-RIGHT: medium none; BORD=
ER-BOTTOM: medium none; PADDING-BOTTOM: 0cm; PADDING-TOP: 3pt; PADDING-LEFT:=
0cm; BORDER-LEFT: medium none; PADDING-RIGHT: 0cm">
<p class=3D"MsoNormal"><b><span lang=3D"EN-US" style=3D"FONT-SIZE: 11pt; FON=
T-FAMILY: "Calibri","sans-serif"">From:</span></b><span l=
ang=3D"EN-US" style=3D"FONT-SIZE: 11pt; FONT-FAMILY: "Calibri",&qu=
ot;sans-serif""> <a href=3D"mailto:bob@sarahharvey.com">bob@sarahharvey=
.com</a> [<a href=3D"mailto:bob@sarahharvey.com">mailto:bob@sarahharvey.com<=
/a>]=20
<br><b>Sent:</b> 25 August 2016 12:09<br><b>To:</b> Mark Lloyd <<a href=3D=
"mailto:mark.lloyd@redware.co.uk">mark.lloyd@redware.co.uk</a>><br><b>Sub=
ject:</b>=20
re Customer service=20
Administrator</span><ns1:p></ns1:p><o:p></o:p></p></div></div>
<p class=3D"MsoNormal"> <ns1:p></ns1:p><o:p></o:p></p>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: "Calibri","=
;sans-serif"">Hi=20
Mark,</span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"> <ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: "Calibri","=
;sans-serif"">Very nice=20
to meet you yesterday and thanks for giving us an opportunity to assist you w=
ith=20
your recruitment.</span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: "Calibri","=
;sans-serif"">We would=20
like to advertise your position with a view to hopefully interview asap.=20
</span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"> <ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: "Calibri","=
;sans-serif"">I do feel=20
that you will find someone that is ideal for the role. But like anything tak=
e=20
your time and make certain that the candidate is correct for what you=20
want.</span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: "Calibri","=
;sans-serif"">We will=20
assist in every way that we can.</span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"> <ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: "Calibri","=
;sans-serif"">Just to=20
confirm:</span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"> <ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: "Calibri","=
;sans-serif"">You are=20
looking for an employee to work within your customer experience=20
team.</span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: "Calibri","=
;sans-serif"">Liaise with=20
clients, course managers and understand new course=20
developments.</span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: "Calibri","=
;sans-serif"">Have good=20
communication skills and be able to interact at all levels along with workin=
g=20
within a team.</span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: "Calibri","=
;sans-serif"">Good=20
experience with PC, word , Microsoft etc but some training will be given on y=
our=20
systems although they will not need to know how to use your=20
software.</span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: "Calibri","=
;sans-serif"">Helpdesk=20
knowledge, good telephone skills and=20
awareness.</span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: "Calibri","=
;sans-serif"">A general=20
good all rounder that can fit in and be a valuable member of the=20
team.</span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: "Calibri","=
;sans-serif"">Salary =C2=A317k=20
- =C2=A320k</span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"> <ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"> <ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"><strong><span style=3D"FONT-FAMILY: "Calibri&quo=
t;,"sans-serif"">Mark, Just a couple of=20
questions</span></strong><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"><strong><span style=3D"FONT-FAMILY: "Calibri&quo=
t;,"sans-serif"">What hours will they be=20
working?</span></strong><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"><strong><span style=3D"FONT-FAMILY: "Calibri&quo=
t;,"sans-serif"">Will they need to=20
drive?</span></strong><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"><strong><span style=3D"FONT-FAMILY: "Calibri&quo=
t;,"sans-serif"">Will they ever meet the customer or=20
have to travel to customers=20
premises?</span></strong><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"><strong><span style=3D"FONT-FAMILY: "Calibri&quo=
t;,"sans-serif"">Do=20
you have general holiday package, pension=20
etc.?</span></strong><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"> <ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: "Calibri","=
;sans-serif"">As we=20
discussed for a permanent placement we will charge <strong><span style=3D"FO=
NT-FAMILY: "Calibri","sans-serif"">13.5</span></strong>%=
of the total=20
annual salary plus vat.</span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: "Calibri","=
;sans-serif"">We can=20
offer a 12 week sliding scale rebate system that in the unlikely event that=20=
something goes wrong on either side we will replace the candidate or refund a=
ny=20
payments.</span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: "Calibri","=
;sans-serif"">We will=20
advertise on several major websites initially interview the candidate and=20=
forward any CV's that we feel are suitable. I won't send anyone I feel is no=
t=20
suitable.</span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: "Calibri","=
;sans-serif"">We will=20
then arrange for them to meet with you and assist if you need any informatio=
n or=20
advise. We will help you through each step of the=20
process.</span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"> <ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: "Calibri","=
;sans-serif"">You could=20
also look at temp to perm as we discussed. It allows you to make a better=20=
judgment on the employee give and give you time to decide if they are right f=
or=20
you or not.</span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: "Calibri","=
;sans-serif"">In this=20
scenario we would look after the PAYE and pay them whilst sending you a week=
ly=20
invoice and would pro-rata the perm=20
fee.</span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"> <ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: "Calibri","=
;sans-serif"">For=20
instance a =C2=A317.1k salary would work out at =C2=A38 per hour to the cand=
idate based on=20
a 40 hour week.</span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: "Calibri","=
;sans-serif"">Our charge=20
for this would be =C2=A313 per hour This would include National Employers NI=
and=20
holiday pay, pay slip and us looking after tax and payee for an amount of ti=
me=20
as you decide. With a one of fee at the end of the trial=20
period.</span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"> <ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: "Calibri","=
;sans-serif"">I hope this=20
is acceptable and like I said we can taylor packages to your=20
needs.</span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: "Calibri","=
;sans-serif"">Remember if=20
we don't find the right person it will cost you nothing but we would like th=
e=20
sole opportunity to recruit before you look elsewhere. I'm sure we can help=20=
you.</span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"> <ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: "Calibri","=
;sans-serif"">I've=20
attached our standard terms and=20
conditions.</span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"> <ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: "Calibri","=
;sans-serif"">If you can=20
give me the ok we can start recruiting for you straight=20
away.</span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"> <ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: "Calibri","=
;sans-serif"">Many thanks=20
for your time</span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: "Calibri","=
;sans-serif"">Kindest=20
regards</span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: "Calibri","=
;sans-serif"">Bob</span><ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"> <ns1:p></ns1:p><o:p></o:p></p></div>
<div>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: "Calibri","=
;sans-serif"">Bob=20
Home<br>Sarah Harvey Limited<br>Sarah Harvey House <br>37 Chandos=20
Street<br>Leamington Spa<br>Warwickshire<br>CV32 4RL<br> <br>Tel: +44(0=
)=20
1926 450545<br>Fax: +44(0) 1926 450658<br>Mobile: +44=20
(0)7887726814<br> <br>email: <a href=3D"mailto:bob@sarahharvey.com">bob=
@sarahharvey.com</a><br> </span><ns1:p></ns1:p><o:p></o:p></p></div></d=
iv></div></div></div>
</div></blockquote></body></html>=
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