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From: Susan Home <sue@sarahharvey.com>
Mime-Version: 1.0 (1.0)
Date: Fri, 31 Mar 2017 11:14:05 +0100
Subject: Re: Customer Experience Support Coordinator
Message-Id: <0610AAA7-60AD-4DEA-ADC6-7A97B545B54C@sarahharvey.com>
References: <HE1PR03MB1498D36B4B9A9AA1A9958C719D320@HE1PR03MB1498.eurprd03.prod.outlook.com> <49B9E6233F8A4E32A5968FBE5FA94993@SusanHomePC> <HE1PR03MB14988B1AE60B7E736DDF08079D320@HE1PR03MB1498.eurprd03.prod.outlook.com>
In-Reply-To: <HE1PR03MB14988B1AE60B7E736DDF08079D320@HE1PR03MB1498.eurprd03.prod.outlook.com>
To: Patrika Terrie Morrissey <PMorrissey@msxi-euro.com>
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Patrika
Ellen will call you today my phone died early yesterday afternoon and only j=
ust back on Carla called me to say she could not find you but hope she did i=
n the end and I am shocked that Emily said if offered would not want it too f=
ar to travel which is bizarre as her boyfriend works there but let me know i=
f need more Cvs as we have more but held off=20
Sent from my iPhone
> On 28 Mar 2017, at 16:35, Patrika Terrie Morrissey <PMorrissey@msxi-euro.c=
om> wrote:
>=20
> Sorry =C2=A3500 previously my mistake.
> Ok just salary slightly lower so business will expect rates to align with t=
hat.
> =20
> Speak Later =20
> =20
> From: sue@sarahharvey.com [mailto:sue@sarahharvey.com]=20
> Sent: 28 March 2017 16:32
> To: Patrika Terrie Morrissey <PMorrissey@msxi-euro.com>
> Subject: Re: Customer Experience Support Coordinator=20
> Importance: High
> =20
> We did =C2=A3500 flat fee last time can keep it at that can=E2=80=99t real=
ly go any lower?
> =20
> Susan Home
> Senior Consultant
> Sarah Harvey Limited
> 37 Chandos Street
> Leamington Spa
> Warwickshire
> CV32 4RL
>=20
> Tel: +0044(0)01926450545
> Mobile:+44(0)7714734418
>=20
> Web: www.sarahharveyrecruitment.com
> =20
> From: Patrika Terrie Morrissey
> Sent: Tuesday, March 28, 2017 4:20 PM
> To: sue@sarahharvey.com
> Cc: Alex Hampton
> Subject: Customer Experience Support Coordinator
> =20
> Hi Sue,
> =20
> How are you? =E2=80=A6. Did you want an opportunity?!?....
> =20
> I=E2=80=99ve attached a JD we are currently recruiting for CES Co-Ordinato=
r (Its basically front line call centre customer services)
> I=E2=80=99ve got selection of candidates going through process at the minu=
te but if you have anyone in mind with decent experience looking for a perm o=
pportunity send them across!
> =20
> PLEASE NOTE: I will need candidates UP TO DATE: CV, Contact numbers and e=
mail to process applications!
> =20
> =C2=A318,000 annual + Company Benefits Package
> Permanent
> Start Date 08/05/2017
> Vacancy Brief:
> =20
> v Job Title: CES Coordinator
> v Location: JLR PME Building, Whitley, Coventry, CV3 4LF Full time, Perma=
nent
> v Shifts: Mon-Fri between hours (8am =E2=80=93 6pm) Rotational Saturdays 1=
:5 (8am =E2=80=93 2.30pm) =E2=80=93 time back in lieu.
> v Salary: =C2=A318,000 Annual Salary + Benefits Package=20
> v Holidays: 25 days Annual
> =20
> Next steps on successful shortlisting:
> =20
> Stage 2. On-line scenario assessment
> Stage 3. Job role specific in tray exercise
> Stage 4. Telephone Interview conducted by HR & recruitment consultant
> Stage 5. Invitation to a group recruitment assessment day (4 hours)
> Stage6. Successful candidates will be offered in effect of availability an=
d internal induction plans.
> =20
> Candidates would need to be available to complete assessment by close of p=
lay 30/03/2017 at latest, then available for telephone interview by Saturday=
01/04/2017 at the very latest (I can support times over weekend and evening=
=E2=80=99s if it easier) as we have a recruitment / interview day on Monday n=
ext week 03/04/2017 and the following 10/04/2017.
> =20
> In regards to rates can we go with a flat fee? We did =C2=A3150 for Case M=
angers last time can we get it any lower due to the lower salary as the busi=
ness will question my logic in that I think!
> What=E2=80=99s your best flat rate you guys could do?
> =20
> Look forward to hearing your thoughts, let me know if you need to catch up=
by phone around this J Maybe worth giving me a call if your free later to d=
iscuss Emily & Clara.
> =20
> Thanks,
> Patrika Morrissey
>=20
> Recruitment Specialist
> pmorrissey@msxi-euro.com
> =20
> MSX International UK
> HR Office | PME Building | Abbey Road | Whitley | Coventry | CV3 4LF | M:0=
7884667257 | www.msxi.com
> =20
> <image001.jpg> <image002.jpg> <image003.jpg> <image004.jpg> <image005.jpg>=
<image006.jpg>=20
> =20
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<html><head><meta http-equiv=3D"content-type" content=3D"text/html; charset=3D=
utf-8"></head><body dir=3D"auto"><div>Patrika</div><div id=3D"AppleMailSigna=
ture"><br></div><div id=3D"AppleMailSignature">Ellen will call you today my p=
hone died early yesterday afternoon and only just back on Carla called me to=
say she could not find you but hope she did in the end and I am shocked tha=
t Emily said if offered would not want it too far to travel which is bizarre=
as her boyfriend works there but let me know if need more Cvs as we have mo=
re but held off </div><div id=3D"AppleMailSignature"><br>Sent from my i=
Phone</div><div><br>On 28 Mar 2017, at 16:35, Patrika Terrie Morrissey <<=
a href=3D"mailto:PMorrissey@msxi-euro.com">PMorrissey@msxi-euro.com</a>> w=
rote:<br><br></div><blockquote type=3D"cite"><div>
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<div class=3D"WordSection1">
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">Sorry =C2=A3500 previou=
sly my mistake.
<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">Ok just salary slightly=
lower so business will expect rates to align with that.
<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"><o:p> </o:p></span=
></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">Speak Later <o:p>=
</o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"><o:p> </o:p></span=
></p>
<div>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0=
cm 0cm">
<p class=3D"MsoNormal"><b><span lang=3D"EN-US" style=3D"mso-fareast-language=
:EN-GB">From:</span></b><span lang=3D"EN-US" style=3D"mso-fareast-language:E=
N-GB"> <a href=3D"mailto:sue@sarahharvey.com">sue@sarahharvey.com</a> [<a hr=
ef=3D"mailto:sue@sarahharvey.com">mailto:sue@sarahharvey.com</a>]
<br>
<b>Sent:</b> 28 March 2017 16:32<br>
<b>To:</b> Patrika Terrie Morrissey <<a href=3D"mailto:PMorrissey@msxi-eu=
ro.com">PMorrissey@msxi-euro.com</a>><br>
<b>Subject:</b> Re: Customer Experience Support Coordinator <br>
<b>Importance:</b> High<o:p></o:p></span></p>
</div>
</div>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<div>
<div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:12.0pt;color:black;mso-farea=
st-language:EN-GB">We did =C2=A3500 flat fee last time can keep it at that c=
an=E2=80=99t really go any lower?<o:p></o:p></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:12.0pt;color:black;mso-farea=
st-language:EN-GB"> <o:p></o:p></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:12.0pt;color:black;mso-farea=
st-language:EN-GB">Susan Home<br>
Senior Consultant<br>
Sarah Harvey Limited<br>
37 Chandos Street<br>
Leamington Spa<br>
Warwickshire<br>
CV32 4RL<br>
<br>
Tel: +0044(0)01926450545<br>
Mobile:+44(0)7714734418<br>
<br>
Web: <a href=3D"http://www.sarahharveyrecruitment.com">www.sarahharveyrecrui=
tment.com</a><o:p></o:p></span></p>
</div>
<div>
<div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Tah=
oma",sans-serif;color:black;mso-fareast-language:EN-GB"> <o:p></o:=
p></span></p>
</div>
<div>
<div>
<p class=3D"MsoNormal" style=3D"background:whitesmoke"><b><span style=3D"fon=
t-size:10.0pt;font-family:"Tahoma",sans-serif;color:black;mso-fare=
ast-language:EN-GB">From:</span></b><span style=3D"font-size:10.0pt;font-fam=
ily:"Tahoma",sans-serif;color:black;mso-fareast-language:EN-GB">
<a href=3D"mailto:PMorrissey@msxi-euro.com" title=3D"PMorrissey@msxi-euro.co=
m">Patrika Terrie Morrissey</a>
<o:p></o:p></span></p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"background:whitesmoke"><b><span style=3D"fon=
t-size:10.0pt;font-family:"Tahoma",sans-serif;color:black;mso-fare=
ast-language:EN-GB">Sent:</span></b><span style=3D"font-size:10.0pt;font-fam=
ily:"Tahoma",sans-serif;color:black;mso-fareast-language:EN-GB">
Tuesday, March 28, 2017 4:20 PM<o:p></o:p></span></p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"background:whitesmoke"><b><span style=3D"fon=
t-size:10.0pt;font-family:"Tahoma",sans-serif;color:black;mso-fare=
ast-language:EN-GB">To:</span></b><span style=3D"font-size:10.0pt;font-famil=
y:"Tahoma",sans-serif;color:black;mso-fareast-language:EN-GB">
<a href=3D"mailto:sue@sarahharvey.com" title=3D"sue@sarahharvey.com">sue@sar=
ahharvey.com</a>
<o:p></o:p></span></p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"background:whitesmoke"><b><span style=3D"fon=
t-size:10.0pt;font-family:"Tahoma",sans-serif;color:black;mso-fare=
ast-language:EN-GB">Cc:</span></b><span style=3D"font-size:10.0pt;font-famil=
y:"Tahoma",sans-serif;color:black;mso-fareast-language:EN-GB">
<a href=3D"mailto:Ahampton@msxi-euro.com" title=3D"Ahampton@msxi-euro.com">A=
lex Hampton</a>
<o:p></o:p></span></p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"background:whitesmoke"><b><span style=3D"fon=
t-size:10.0pt;font-family:"Tahoma",sans-serif;color:black;mso-fare=
ast-language:EN-GB">Subject:</span></b><span style=3D"font-size:10.0pt;font-=
family:"Tahoma",sans-serif;color:black;mso-fareast-language:EN-GB"=
>
Customer Experience Support Coordinator <o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:12.0pt;color:black;mso-farea=
st-language:EN-GB"> <o:p></o:p></span></p>
</div>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"color:black">Hi Sue, <o:p></o:p></span=
></p>
<p class=3D"MsoNormal"><span style=3D"color:black"> <o:p></o:p></span><=
/p>
<p class=3D"MsoNormal"><span style=3D"color:black">How are you? =E2=80=A6. D=
id you want an opportunity?!?....
<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:black"> <o:p></o:p></span><=
/p>
<p class=3D"MsoNormal"><span style=3D"color:black">I=E2=80=99ve attached a J=
D we are currently recruiting for CES Co-Ordinator (Its basically front line=
call centre customer services)
<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:black">I=E2=80=99ve got selectio=
n of candidates going through process at the minute but if you have anyone i=
n mind with decent experience looking for a perm opportunity send them acros=
s!<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:black"> <o:p></o:p></span><=
/p>
<p class=3D"MsoNormal"><b><u><span style=3D"color:black">PLEASE NOTE:</span>=
</u></b><span style=3D"color:black"> I will need candidates UP TO DATE=
: CV, Contact numbers and email to process applications!<o:p></o:p></span></=
p>
<p class=3D"MsoNormal"><span style=3D"color:black"> <o:p></o:p></span><=
/p>
<p class=3D"MsoNormal"><span style=3D"color:black">=C2=A318,000 annual + Com=
pany Benefits Package
<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:black">Permanent <o:p></o:p></sp=
an></p>
<p class=3D"MsoNormal"><span style=3D"color:black">Start Date 08/05/2017 <o:=
p></o:p></span></p>
<p class=3D"MsoPlainText"><span style=3D"color:black">Vacancy Brief: <o:p></=
o:p></span></p>
<p class=3D"MsoPlainText"><span style=3D"color:black"> <o:p></o:p></spa=
n></p>
<p class=3D"MsoPlainText" style=3D"margin-left:36.0pt;text-indent:-18.0pt"><=
span style=3D"font-family:Wingdings;color:black">v</span><span style=3D"font=
-size:7.0pt;font-family:"Times New Roman",serif;color:black"> =
;
</span><span style=3D"color:black">Job Title: CES Coordinator <o:p></o:p></s=
pan></p>
<p class=3D"MsoPlainText" style=3D"margin-left:36.0pt;text-indent:-18.0pt"><=
span style=3D"font-family:Wingdings;color:black">v</span><span style=3D"font=
-size:7.0pt;font-family:"Times New Roman",serif;color:black"> =
;
</span><span style=3D"color:black">Location: JLR PME Building, Whitley, Cove=
ntry, CV3 4LF Full time, Permanent<o:p></o:p></span></p>
<p class=3D"MsoPlainText" style=3D"margin-left:36.0pt;text-indent:-18.0pt"><=
span style=3D"font-family:Wingdings;color:black">v</span><span style=3D"font=
-size:7.0pt;font-family:"Times New Roman",serif;color:black"> =
;
</span><span style=3D"color:black">Shifts: Mon-Fri between hours (8am =E2=80=
=93 6pm) Rotational Saturdays 1:5 (8am =E2=80=93 2.30pm) =E2=80=93 time back=
in lieu.<o:p></o:p></span></p>
<p class=3D"MsoPlainText" style=3D"margin-left:36.0pt;text-indent:-18.0pt"><=
span style=3D"font-family:Wingdings;color:black">v</span><span style=3D"font=
-size:7.0pt;font-family:"Times New Roman",serif;color:black"> =
;
</span><span style=3D"color:black">Salary: =C2=A318,000 Annual Salary + Bene=
fits Package
<o:p></o:p></span></p>
<p class=3D"MsoPlainText" style=3D"margin-left:36.0pt;text-indent:-18.0pt"><=
span style=3D"font-family:Wingdings;color:black">v</span><span style=3D"font=
-size:7.0pt;font-family:"Times New Roman",serif;color:black"> =
;
</span><span style=3D"color:black">Holidays: 25 days Annual <o:p></o:p></spa=
n></p>
<p class=3D"MsoPlainText"><span style=3D"color:black"> <o:p></o:p></spa=
n></p>
<p class=3D"MsoPlainText"><span style=3D"color:black">Next steps on successf=
ul shortlisting:<o:p></o:p></span></p>
<p class=3D"MsoPlainText"><span style=3D"color:black"> <o:p></o:p></spa=
n></p>
<p class=3D"MsoNormal"><span style=3D"color:black">Stage 2. On-line scenario=
assessment
<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:black">Stage 3. Job role specifi=
c in tray exercise
<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:black">Stage 4. Telephone Interv=
iew conducted by HR & recruitment consultant
<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:black">Stage 5. Invitation to a g=
roup recruitment assessment day (4 hours)
<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:black">Stage6. Successful candid=
ates will be offered in effect of availability and internal induction plans.=
<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:black"> <o:p></o:p></span><=
/p>
<p class=3D"MsoNormal"><span style=3D"color:black">Candidates would need to b=
e available to complete assessment by close of play
<b>30/03/2017</b> at latest, then available for telephone interview by Satur=
day 01/04/2017 at the very latest (I can support times over weekend and even=
ing=E2=80=99s if it easier) as we have a recruitment / interview day on Mond=
ay next week
<b>03/04/2017</b> and the following <b>10/04/2017.</b> <o:p></o:p></span></p=
>
<p class=3D"MsoNormal"><span style=3D"color:black"> <o:p></o:p></span><=
/p>
<p class=3D"MsoNormal"><span style=3D"color:black">In regards to rates can w=
e go with a flat fee? We did =C2=A3150 for Case Mangers last time can we get=
it any lower due to the lower salary as the business will question my logic=
in that I think!
<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:black">What=E2=80=99s your best f=
lat rate you guys could do?
<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:black"> <o:p></o:p></span><=
/p>
<p class=3D"MsoNormal"><span style=3D"color:black">Look forward to hearing y=
our thoughts, let me know if you need to catch up by phone around this
</span><span style=3D"font-family:Wingdings;color:black">J</span><span style=
=3D"color:black"> Maybe worth giving me a call if your free later to discuss=
Emily & Clara.
<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:black"> <o:p></o:p></span><=
/p>
<p class=3D"MsoNormal"><span style=3D"color:black">Thanks, <o:p></o:p></span=
></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D;mso-fareast-language:EN-=
GB">Patrika Morrissey<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:9.0pt;font-family:"Helv=
etica",sans-serif;color:#1F497D;mso-fareast-language:EN-GB"><br>
Recruitment Specialist <o:p></o:p></span></p>
<p class=3D"MsoNormal"><u><span style=3D"font-size:9.0pt;font-family:"H=
elvetica",sans-serif;color:blue;mso-fareast-language:EN-GB"><a href=3D"=
mailto:pmorrissey@msxi-euro.com">pmorrissey@msxi-euro.com</a></span></u><spa=
n style=3D"font-size:9.0pt;font-family:"Helvetica",sans-serif;colo=
r:#1F497D;mso-fareast-language:EN-GB"><br>
<b> </b><br>
</span><b><span style=3D"font-size:9.0pt;font-family:"Helvetica",s=
ans-serif;color:#C00000;mso-fareast-language:EN-GB">MSX International UK</sp=
an></b><span style=3D"font-size:9.0pt;font-family:"Helvetica",sans=
-serif;color:#1F497D;mso-fareast-language:EN-GB"><br>
HR Office | PME Building | Abbey Road | Whitley | Coventry | CV3 4LF | M:078=
84667257 |
<a href=3D"http://www.msxi.com/" target=3D"_blank"><span style=3D"color:blue=
">www.msxi.com</span></a><br>
<br>
</span><span style=3D"color:black"><a href=3D"https://www.linkedin.com/compa=
ny/msx-international" target=3D"_blank"><span style=3D"font-size:9.0pt;font-=
family:"Helvetica",sans-serif;color:blue;mso-fareast-language:EN-G=
B;text-decoration:none"><image001.jpg></span></a></span><span lang=3D"=
DE" style=3D"font-size:9.0pt;font-family:"Helvetica",sans-serif;co=
lor:#1F497D;mso-fareast-language:EN-GB"> </span><span style=3D"color:bl=
ack"><a href=3D"https://twitter.com/MSXIntl" target=3D"_blank"><span style=3D=
"font-size:9.0pt;font-family:"Helvetica",sans-serif;color:blue;mso=
-fareast-language:EN-GB;text-decoration:none"><image002.jpg></span></a=
></span><span lang=3D"DE" style=3D"font-size:9.0pt;font-family:"Helveti=
ca",sans-serif;color:#1F497D;mso-fareast-language:EN-GB"> </span><=
span style=3D"color:black"><a href=3D"https://plus.google.com/11065323505618=
7173797/posts" target=3D"_blank"><span style=3D"font-size:9.0pt;font-family:=
"Helvetica",sans-serif;color:blue;mso-fareast-language:EN-GB;text-=
decoration:none"><image003.jpg></span></a></span><span lang=3D"DE" sty=
le=3D"font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#1F4=
97D;mso-fareast-language:EN-GB"> </span><span style=3D"color:black"><a h=
ref=3D"https://www.facebook.com/msxinternational" target=3D"_blank"><span st=
yle=3D"font-size:9.0pt;font-family:"Helvetica",sans-serif;color:bl=
ue;mso-fareast-language:EN-GB;text-decoration:none"><image004.jpg></sp=
an></a></span><span lang=3D"DE" style=3D"font-size:9.0pt;font-family:"H=
elvetica",sans-serif;color:#1F497D;mso-fareast-language:EN-GB"> </=
span><span style=3D"color:black"><a href=3D"https://vimeo.com/user9538568" t=
arget=3D"_blank"><span style=3D"font-size:9.0pt;font-family:"Helvetica&=
quot;,sans-serif;color:blue;mso-fareast-language:EN-GB;text-decoration:none"=
><image005.jpg></span></a></span><span lang=3D"DE" style=3D"font-size:=
9.0pt;font-family:"Helvetica",sans-serif;color:#1F497D;mso-fareast=
-language:EN-GB"> </span><span style=3D"color:black"><a href=3D"https:/=
/www.youtube.com/user/internationalmsxi" target=3D"_blank"><span style=3D"fo=
nt-size:9.0pt;font-family:"Helvetica",sans-serif;color:blue;mso-fa=
reast-language:EN-GB;text-decoration:none"><image006.jpg></span></a></=
span><span lang=3D"DE" style=3D"font-size:9.0pt;font-family:"Helvetica&=
quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-GB"> </span><spa=
n style=3D"color:#1F497D;mso-fareast-language:EN-GB"><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:black"> <o:p></o:p></span><=
/p>
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