File: D:/hMailServer/Data/sarahharvey.com/sue/13/{134A8B57-B2DD-42AD-9FD5-4DD915159BC8}.eml
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From: "Sue@sarahharvey.com" <sue@sarahharvey.com>
Mime-Version: 1.0 (1.0)
Date: Thu, 19 Mar 2020 22:20:17 +0000
Subject: Fwd: Your British Airways case reference 21725680
Message-Id: <96925DBA-49FE-4341-9AEF-81B220A38638@sarahharvey.com>
References: <442163809.363911.1584656375497.JavaMail.wasadmin@lxvirt623>
To: Bob Home <bob@sarahharvey.com>
--Apple-Mail-BDEE5017-779A-4610-A109-9585F357BBC5
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Sent from my iPad
Begin forwarded message:
> From: British Airways Customer Services <BA.CustSvcs@email.ba.com>
> Date: 19 March 2020 at 22:19:41 GMT
> To: Sue@sarahharvey.com
> Subject: Your British Airways case reference 21725680
>=20
> =EF=BB=BF
>=20
> Thank you, we're on the case. =20
> Dear Mrs Home, Case reference number : 21725680
> Thank you for telling us about your issue. We are now directing your case t=
o the appropriate department and you should hear back from us shortly.
> We are currently experiencing exceptionally high volumes and aim to get ba=
ck to you as soon as possible. If you=E2=80=99ve been waiting a while, it is=
likely Customer Relations are busier than usual. Please don=E2=80=99t conta=
ct them to check the progress of your case or submit a new one online, as th=
is may delay the time it takes to resolve your case.
> If you are sending expense receipts or supporting documents by post as par=
t of a claim, or need to contact us for any other reason, you'll find our of=
fice address and contact details here:
> British Airways Customer Relations contacts
> Don't forget to quote your case reference number which is at the top of th=
is email.
> We take pride in providing the very highest standards of customer service a=
nd are sorry that we fell short on this occasion. We hope we can make it up t=
o you.
> Yours Sincerely,
> British Airways Customer Services
>=20
> While we endeavour to offer you as full a service as possible, we are unab=
le to respond to individual replies to this email.
> For details on how to contact British Airways in your country, please clic=
k on the link below.
> http://ba.com/travel/ctclist
> This email is intended solely for the addressee(s) and the information it c=
ontains is confidential. If you are not the intended recipient (a) please de=
lete this email and inform the sender as soon as possible, and (b) any copyi=
ng, distribution or other action taken or omitted to be taken in reliance up=
on it is prohibited and may be unlawful.
> British Airways may monitor email traffic data and also the contents of em=
ails, where permitted by law, for the purposes of security and staff trainin=
g and in order to prevent or detect unauthorised use of British Airways emai=
l system.
> British Airways Plc is a public limited company registered in England and W=
ales. Registered number: 1777777. Registered office: Waterside, PO Box 365, H=
armondsworth, West Drayton, Middlesex, England, UB7 0GB.
> This message is private and confidential and may also be legally privilege=
d. If you have received this message in error, please email it back to the s=
ender and immediately permanently delete it from your computer system. Pleas=
e do not read, print, re-transmit, store or act in reliance on it or any att=
achments. British Airways may monitor email traffic data and also the conten=
t of emails, where permitted by law, for the purposes of security and staff t=
raining and in order to prevent or detect unauthorised use of the British Ai=
rways email system. Virus checking of emails (including attachments) is the r=
esponsibility of the recipient. British Airways Plc is a public limited comp=
any registered in England and Wales. Registered number: 1777777. Registered o=
ffice: Waterside, PO Box 365, Harmondsworth, West Drayton, Middlesex, Englan=
d, UB7 0GB. Additional terms and conditions are available on our website: ww=
w.ba.com
--Apple-Mail-BDEE5017-779A-4610-A109-9585F357BBC5
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<html><head><meta http-equiv=3D"content-type" content=3D"text/html; charset=3D=
utf-8"></head><body dir=3D"auto"><br><br><div dir=3D"ltr">Sent from my iPad<=
/div><div dir=3D"ltr"><br>Begin forwarded message:<br><br></div><blockquote t=
ype=3D"cite"><div dir=3D"ltr"><b>From:</b> British Airways Customer Services=
<BA.CustSvcs@email.ba.com><br><b>Date:</b> 19 March 2020 at 22:19:41 G=
MT<br><b>To:</b> Sue@sarahharvey.com<br><b>Subject:</b> <b>Your British Airw=
ays case reference 21725680</b><br><br></div></blockquote><blockquote t=
ype=3D"cite"><div dir=3D"ltr">=EF=BB=BF
<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8">
<title>Your British Airways case reference 21725680</title>
<table id=3D"backgroundTable" bgcolor=3D"#EEEEEE" border=3D"0" cellspacing=3D=
"0" cellpadding=3D"20" style=3D"padding:0;margin:0;background-color:#EEEEEE;=
" width=3D"100%">
<tbody>
<tr>
<td valign=3D"top" style=3D"background-color:#EEEEEE;" align=3D"centre">
<table width=3D"580" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" align=3D=
"center">
<tbody>
<tr>
<td valign=3D"top" style=3D"background-color:#FFFFFF;" width=3D"620"><img he=
ight=3D"73" width=3D"620" alt=3D"British Airways." src=3D"https://www.britis=
hairways.com/cms/global/assets/images/email_images/vsg/headerfooter/baBrandi=
ngLogo620.gif" data-unique-identifier=3D""></td>
</tr>
<tr>
<td style=3D"background:#EEEEEE;line-height:10px;font-size:1px;" colspan=3D"=
1" valign=3D"top" width=3D"620" height=3D"10" nowrap=3D"">
</td>
</tr>
<tr>
<td valign=3D"top" style=3D"background-color:#FFFFFF;" width=3D"620">
<table cellpadding=3D"20" cellspacing=3D"0" bgcolor=3D"#FFFFFF" width=3D"620=
">
<tbody>
<tr>
<td width=3D"580">
<table cellpadding=3D"0" cellspacing=3D"0" border=3D"0" align=3D"left">
<tbody>
<tr>
<td width=3D"100%" style=3D"text-align:left; color: #172e4d; font-family: Ar=
ial,sans-serif; font-size: 28px; line-height:30px; font-weight: normal; marg=
in-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px;">
<span width=3D"100%" style=3D"text-align:left; color: #172e4d; font-family: A=
rial,sans-serif; font-size: 28px; line-height:30px; font-weight: normal; mar=
gin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px;">Than=
k you, we're on the case.</span> </td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td width=3D"580">
<table cellpadding=3D"0" cellspacing=3D"0" border=3D"0" align=3D"center">
<tbody>
<tr>
<td>
<table width=3D"600" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" align=3D=
"center">
<tbody>
<tr>
<td width=3D"50" valign=3D"baseline" style=3D"color: #172e4d; font-family: A=
rial,sans-serif; font-size: 20px; line-height:24px; font-weight: normal; mar=
gin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px;">
Dear Mrs Home,</td>
<td width=3D"50" valign=3D"baseline" style=3D"text-align:right; color: #666;=
font-family: Arial,sans-serif; font-size: 16px; line-height:20px; font-weig=
ht: bold; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-lef=
t: 0px;">
<span style=3D"color:#666666;font-weight:bold;">Case reference number </span=
>: <span style=3D"color:#CE210F; ">
<span style=3D"color:#d62110;font-weight:bold;">21725680</span></span></td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td width=3D"580" style=3D"padding-top:0px;">
<table cellpadding=3D"0" cellspacing=3D"0" border=3D"0" align=3D"center">
<tbody>
<tr>
<td width=3D"100%" style=3D"color: #666666; font-family: Arial,sans-serif; f=
ont-size: 14px; line-height:17px; font-weight: normal; margin-top: 0px; marg=
in-right: 0px; margin-bottom: 0px; margin-left: 0px;">
Thank you for telling us about your issue. We are now directing your case to=
the appropriate department and you should hear back from us shortly.</td>
</tr>
<tr>
<td style=3D"line-height:10px;font-size:1px;" colspan=3D"1" valign=3D"top" w=
idth=3D"100%" height=3D"10" nowrap=3D"">
</td>
</tr>
<tr>
<td style=3D"line-height:10px;font-size:1px;" colspan=3D"1" valign=3D"top" w=
idth=3D"100%" height=3D"10" nowrap=3D"">
</td>
</tr>
<tr>
<td width=3D"100%" style=3D"color: #666666; font-family: Arial,sans-serif; f=
ont-size: 14px; line-height:17px; font-weight: normal; margin-top: 0px; marg=
in-right: 0px; margin-bottom: 0px; margin-left: 0px;">
We are currently experiencing exceptionally high volumes and aim to get back=
to you as soon as possible. If you=E2=80=99ve been waiting a while, it is l=
ikely Customer Relations are busier than usual. Please don=E2=80=99t contact=
them to check the progress of your case or submit
a new one online, as this may delay the time it takes to resolve your case.=
</td>
</tr>
<tr>
<td style=3D"line-height:10px;font-size:1px;" colspan=3D"1" valign=3D"top" w=
idth=3D"100%" height=3D"10" nowrap=3D"">
</td>
</tr>
<tr>
<td style=3D"line-height:10px;font-size:1px;" colspan=3D"1" valign=3D"top" w=
idth=3D"100%" height=3D"10" nowrap=3D"">
</td>
</tr>
<tr>
<td width=3D"100%" style=3D"color: #666666; font-family: Arial,sans-serif; f=
ont-size: 14px; line-height:17px; font-weight: normal; margin-top: 0px; marg=
in-right: 0px; margin-bottom: 0px; margin-left: 0px;">
If you are sending <span style=3D"font-weight:bold; ">expense receipts</span=
> or <span style=3D"font-weight:bold; ">
supporting documents</span> by post as part of a claim, or need to contact u=
s for any other reason, you'll find our office address and contact details h=
ere:</td>
</tr>
<tr>
<td style=3D"line-height:10px;font-size:1px;" colspan=3D"1" valign=3D"top" w=
idth=3D"100%" height=3D"10" nowrap=3D"">
</td>
</tr>
<tr>
<td width=3D"100%" style=3D"color: #666666; font-family: Arial,sans-serif; f=
ont-size: 14px; line-height:17px; font-weight: normal; margin-top: 0px; marg=
in-right: 0px; margin-bottom: 0px; margin-left: 0px;">
</td>
</tr>
<tr>
<td style=3D"line-height:10px;font-size:1px;" colspan=3D"1" valign=3D"top" w=
idth=3D"100%" height=3D"10" nowrap=3D"">
</td>
</tr>
<tr>
<td style=3D"line-height:10px;font-size:1px;" colspan=3D"1" valign=3D"top" w=
idth=3D"100%" height=3D"10" nowrap=3D"">
</td>
</tr>
<tr>
<td><a width=3D"100%" style=3D"color: #2962ad; font-family: Arial,sans-serif=
; font-size: 14px; line-height:17px; font-weight: normal; margin-top: 0px; m=
argin-right: 0px; margin-bottom: 0px; margin-left: 0px;text-decoration: unde=
rline;" href=3D"https://www.britishairways.com/information/help-and-contacts=
/contact-us">British
Airways Customer Relations contacts</a></td>
</tr>
<tr>
<td style=3D"line-height:20px;font-size:1px;" colspan=3D"1" valign=3D"top" w=
idth=3D"100%" height=3D"20" nowrap=3D"">
</td>
</tr>
<tr>
<td width=3D"100%" style=3D"color: #666666; font-family: Arial,sans-serif; f=
ont-size: 14px; line-height:17px; font-weight: normal; margin-top: 0px; marg=
in-right: 0px; margin-bottom: 0px; margin-left: 0px;">
Don't forget to quote your case reference number which is at the top of this=
email.</td>
</tr>
<tr>
<td style=3D"line-height:10px;font-size:1px;" colspan=3D"1" valign=3D"top" w=
idth=3D"100%" height=3D"10" nowrap=3D"">
</td>
</tr>
<tr>
<td style=3D"line-height:10px;font-size:1px;" colspan=3D"1" valign=3D"top" w=
idth=3D"100%" height=3D"10" nowrap=3D"">
</td>
</tr>
<tr>
<td width=3D"100%" style=3D"color: #666666; font-family: Arial,sans-serif; f=
ont-size: 14px; line-height:17px; font-weight: normal; margin-top: 0px; marg=
in-right: 0px; margin-bottom: 0px; margin-left: 0px;">
We take pride in providing the very highest standards of customer service an=
d are sorry that we fell short on this occasion. We hope we can make it up t=
o you.</td>
</tr>
<tr>
<td style=3D"line-height:10px;font-size:1px;" colspan=3D"1" valign=3D"top" w=
idth=3D"100%" height=3D"10" nowrap=3D"">
</td>
</tr>
<tr>
<td style=3D"line-height:10px;font-size:1px;" colspan=3D"1" valign=3D"top" w=
idth=3D"100%" height=3D"10" nowrap=3D"">
</td>
</tr>
<tr>
<td width=3D"100%" style=3D"color: #172e4d; font-family: Arial,sans-serif; f=
ont-size: 15px; line-height:25px; font-weight: normal; margin-top: 0px; marg=
in-right: 0px; margin-bottom: 0px; margin-left: 0px;">
Yours Sincerely,</td>
</tr>
<tr>
<td style=3D"line-height:20px;font-size:1px;" colspan=3D"1" valign=3D"top" w=
idth=3D"100%" height=3D"20" nowrap=3D"">
</td>
</tr>
<tr>
<td width=3D"100%" style=3D"color: #172e4d; font-family: Arial,sans-serif; f=
ont-size: 20px; line-height:25px; font-weight: normal; margin-top: 0px; marg=
in-right: 0px; margin-bottom: 0px; margin-left: 0px;">
British Airways Customer Services</td>
</tr>
<tr>
<td style=3D"line-height:20px;font-size:1px;" colspan=3D"1" valign=3D"top" w=
idth=3D"100%" height=3D"20" nowrap=3D"">
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td width=3D"620" height=3D"100" align=3D"center" bgcolor=3D"#172e4d"><img h=
eight=3D"100" width=3D"620" src=3D"https://www.britishairways.com/cms/global=
/assets/images/email_images/vsg/headerfooter/emailFooter620.gif" data-unique=
-identifier=3D""></td>
</tr>
<tr>
<td style=3D"background:#EEEEEE;line-height:20px;font-size:1px;" colspan=3D"=
1" valign=3D"top" width=3D"620" height=3D"20" nowrap=3D"">
</td>
</tr>
<tr>
<td valign=3D"top" width=3D"620">
<table cellpadding=3D"20" cellspacing=3D"0" width=3D"620">
<tbody>
<tr>
<td width=3D"580">
<table cellpadding=3D"0" cellspacing=3D"0" border=3D"0">
<tbody>
<tr>
<td width=3D"100%" style=3D"color: #666666; font-family: Arial,sans-serif; f=
ont-size: 12px; line-height:17px; font-weight: normal; margin-top: 0px; marg=
in-right: 0px; margin-bottom: 0px; margin-left: 0px;">
While we endeavour to offer you as full a service as possible, we are unable=
to respond to individual replies to this email.</td>
</tr>
<tr>
<td style=3D"line-height:10px;font-size:1px;" colspan=3D"1" valign=3D"top" w=
idth=3D"100%" height=3D"10" nowrap=3D"">
</td>
</tr>
<tr>
<td style=3D"line-height:10px;font-size:1px;" colspan=3D"1" valign=3D"top" w=
idth=3D"100%" height=3D"10" nowrap=3D"">
</td>
</tr>
<tr>
<td width=3D"100%" style=3D"color: #666666; font-family: Arial,sans-serif; f=
ont-size: 12px; line-height:17px; font-weight: normal; margin-top: 0px; marg=
in-right: 0px; margin-bottom: 0px; margin-left: 0px;">
For details on how to contact British Airways in your country, please click o=
n the link below.</td>
</tr>
<tr>
<td><a width=3D"100%" style=3D"color: #2962ad; font-family: Arial,sans-serif=
; font-size: 12px; line-height:17px; font-weight: normal; margin-top: 0px; m=
argin-right: 0px; margin-bottom: 0px; margin-left: 0px;text-decoration: unde=
rline;" href=3D"http://ba.com/travel/ctclist">http://ba.com/travel/ctclist</=
a></td>
</tr>
<tr>
<td style=3D"line-height:10px;font-size:1px;" colspan=3D"1" valign=3D"top" w=
idth=3D"100%" height=3D"10" nowrap=3D"">
</td>
</tr>
<tr>
<td width=3D"100%" style=3D"color: #666666; font-family: Arial,sans-serif; f=
ont-size: 12px; line-height:17px; font-weight: normal; margin-top: 0px; marg=
in-right: 0px; margin-bottom: 0px; margin-left: 0px;">
This email is intended solely for the addressee(s) and the information it co=
ntains is confidential. If you are not the intended recipient (a) please del=
ete this email and inform the sender as soon as possible, and (b) any copyin=
g, distribution or other action
taken or omitted to be taken in reliance upon it is prohibited and may be u=
nlawful.</td>
</tr>
<tr>
<td style=3D"line-height:10px;font-size:1px;" colspan=3D"1" valign=3D"top" w=
idth=3D"100%" height=3D"10" nowrap=3D"">
</td>
</tr>
<tr>
<td width=3D"100%" style=3D"color: #666666; font-family: Arial,sans-serif; f=
ont-size: 12px; line-height:17px; font-weight: normal; margin-top: 0px; marg=
in-right: 0px; margin-bottom: 0px; margin-left: 0px;">
British Airways may monitor email traffic data and also the contents of emai=
ls, where permitted by law, for the purposes of security and staff training a=
nd in order to prevent or detect unauthorised use of British Airways email s=
ystem.</td>
</tr>
<tr>
<td style=3D"line-height:10px;font-size:1px;" colspan=3D"1" valign=3D"top" w=
idth=3D"100%" height=3D"10" nowrap=3D"">
</td>
</tr>
<tr>
<td width=3D"100%" style=3D"color: #666666; font-family: Arial,sans-serif; f=
ont-size: 12px; line-height:17px; font-weight: normal; margin-top: 0px; marg=
in-right: 0px; margin-bottom: 0px; margin-left: 0px;">
British Airways Plc is a public limited company registered in England and Wa=
les. Registered number: 1777777. Registered office: Waterside, PO Box 365, H=
armondsworth, West Drayton, Middlesex, England, UB7 0GB.</td>
</tr>
<tr>
<td style=3D"line-height:10px;font-size:1px;" colspan=3D"1" valign=3D"top" w=
idth=3D"100%" height=3D"10" nowrap=3D"">
</td>
</tr>
<tr>
<td style=3D"line-height:10px;font-size:1px;" colspan=3D"1" valign=3D"top" w=
idth=3D"100%" height=3D"10" nowrap=3D"">
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
This message is private and confidential and may also be legally privileged.=
If you have received this message in error, please email it back to the sen=
der and immediately permanently delete it from your computer system. Please d=
o not read, print, re-transmit,
store or act in reliance on it or any attachments. British Airways may moni=
tor email traffic data and also the content of emails, where permitted by la=
w, for the purposes of security and staff training and in order to prevent o=
r detect unauthorised use of
the British Airways email system. Virus checking of emails (including attac=
hments) is the responsibility of the recipient. British Airways Plc is a pub=
lic limited company registered in England and Wales. Registered number: 1777=
777. Registered office: Waterside,
PO Box 365, Harmondsworth, West Drayton, Middlesex, England, UB7 0GB. Addit=
ional terms and conditions are available on our website: www.ba.com
</div></blockquote></body></html>=
--Apple-Mail-BDEE5017-779A-4610-A109-9585F357BBC5--