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From: "Sue@sarahharvey.com" <sue@sarahharvey.com>
Mime-Version: 1.0 (1.0)
Subject: Re: BU69USO
Date: Mon, 26 Apr 2021 15:12:28 +0100
Message-Id: <32E2EFC3-CAB5-4AB9-8C50-3AAB6B059F38@sarahharvey.com>
References: <DB7PR06MB42686CDAE94DA4D5743971238E429@DB7PR06MB4268.eurprd06.prod.outlook.com>
In-Reply-To: <DB7PR06MB42686CDAE94DA4D5743971238E429@DB7PR06MB4268.eurprd06.prod.outlook.com>
To: Lauren Maguinness <Lauren.Maguinness@belronuk.com>
--Apple-Mail-EB4FCAA0-9AB3-43ED-8341-06639322BE6D
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I want a call from someone now=20
Sent from my iPad
> On 26 Apr 2021, at 15:03, Lauren Maguinness <Lauren.Maguinness@belronuk.co=
m> wrote:
>=20
> =EF=BB=BF
> Hi Sue,
> So sorry to hear you are unhappy,
> I can raise a complaint on your behalf to the customer complaint team.
> =20
> Unfortunately we do not provide like for like hire cars- just fit for purp=
ose but enterprise will run through the options they can provide.
> =20
> If you are expecting a like for like hire vehicle =E2=80=93 we could only c=
onsider this if it is part of your original policy with your insurer.
> =20
> I look forward to hearing from you.
> =20
> Many Thanks
> Lauren Maguinness
> =20
> =20
> From: sue@sarahharvey.com <sue@sarahharvey.com>=20
> Sent: 26 April 2021 14:42
> To: Lauren Maguinness <Lauren.Maguinness@BelronUK.com>
> Subject: RE: BU69USO
> =20
> EXTERNAL EMAIL: Do not click any links or open attachments unless you know=
the sender and trust the content is safe. Please forward ALL suspicious or m=
alicious emails to phishing@belronuk.com
> =20
> I hope the Car is the same as ours not happy at all
> =20
> From: Lauren Maguinness <Lauren.Maguinness@BelronUK.com>=20
> Sent: 26 April 2021 14:29
> To: 'SUE@SARAHHARVEY.COM' <SUE@SARAHHARVEY.COM>
> Subject: FW: BU69USO
> =20
> =20
> Dear Mrs Home,
> =20
> I am so sorry to hear that we have cut through some essential wires In you=
r vehicle and thus a hire car is required.
> =20
> I have put a request through to Enterprise and they will call you shortly t=
o discuss the hire car.
> =20
> Regarding the repairs required, we would like to have our approved auto el=
ectrician AUTOLEADER, to attend the vehicle and repair the cut wires.
> =20
> Please let me know if you are happy for to do this, or alternatively if yo=
u have any concerns please see my direct details below.
> =20
> I look forward to hearing from you.
> =20
> Many Thanks,
> =20
> Lauren Maguinness
> Customer Services Management Team - Rectifications
> =20
> Main: 0344 826 8377
> DDI: 01234 279 782
> Email: Lauren.Maguinness@belronuk.com
> =20
> Belron UK Limited, t/a Autoglass=C2=AE and Laddaw=C2=AE
> 1 Priory Business Park, Cardington, Bedford. MK44 3US
> =20
> <image001.jpg>
> =20
> =20
> =20
>=20
> Disclaimer
>=20
> Belron UK Limited. Registered Office: 1 Priory Business Park, Cardington, B=
edford, Bedfordshire MK44 3US. Telephone +44 (0) 1234 273636
>=20
> Belron UK Limited is registered in England and Wales number 00494648 and i=
s authorised and regulated by the Financial Conduct Authority number 314575.=
This e-mail has been sent in the strictest confidence to the addressee(s). I=
f you are not the intended recipient, please telephone or e-mail the sender a=
nd delete this message and any attachment from your system. You must not oth=
erwise act on or copy or disclose the contents of this message or any attach=
ment to any person. Belron UK Limited cannot accept liability for statements=
made which are clearly the sender's own and not made on behalf of Belron UK=
Limited. No authority exists on behalf of Belron UK Limited to make any agr=
eements, representations or other binding commitment by means of e-mail. Any=
modification of the contents of this e-mail is strictly prohibited unless e=
xpressly authorised by the sender. If you suspect this e-mail may have been i=
ntercepted or amended, please call the sender. The information contained in t=
his communication from the sender is confidential. It is intended solely for=
use by the recipient and others authorized to receive it. If you are not th=
e recipient, you are hereby notified that any disclosure, copying, distribut=
ion or taking action in relation of the contents of this information is stri=
ctly prohibited and may be unlawful.
>=20
> .
>=20
>=20
>=20
> Disclaimer
>=20
> Belron UK Limited. Registered Office: 1 Priory Business Park, Cardington, B=
edford, Bedfordshire MK44 3US. Telephone +44 (0) 1234 273636
>=20
> Belron UK Limited is registered in England and Wales number 00494648 and i=
s authorised and regulated by the Financial Conduct Authority number 314575.=
This e-mail has been sent in the strictest confidence to the addressee(s). I=
f you are not the intended recipient, please telephone or e-mail the sender a=
nd delete this message and any attachment from your system. You must not oth=
erwise act on or copy or disclose the contents of this message or any attach=
ment to any person. Belron UK Limited cannot accept liability for statements=
made which are clearly the sender's own and not made on behalf of Belron UK=
Limited. No authority exists on behalf of Belron UK Limited to make any agr=
eements, representations or other binding commitment by means of e-mail. Any=
modification of the contents of this e-mail is strictly prohibited unless e=
xpressly authorised by the sender. If you suspect this e-mail may have been i=
ntercepted or amended, please call the sender. The information contained in t=
his communication from the sender is confidential. It is intended solely for=
use by the recipient and others authorized to receive it. If you are not th=
e recipient, you are hereby notified that any disclosure, copying, distribut=
ion or taking action in relation of the contents of this information is stri=
ctly prohibited and may be unlawful.
>=20
> .
--Apple-Mail-EB4FCAA0-9AB3-43ED-8341-06639322BE6D
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<html><head><meta http-equiv=3D"content-type" content=3D"text/html; charset=3D=
utf-8"></head><body dir=3D"auto">I want a call from someone now <br><br=
><div dir=3D"ltr">Sent from my iPad</div><div dir=3D"ltr"><br><blockquote ty=
pe=3D"cite">On 26 Apr 2021, at 15:03, Lauren Maguinness <Lauren.Maguinnes=
s@belronuk.com> wrote:<br><br></blockquote></div><blockquote type=3D"cite=
"><div dir=3D"ltr">=EF=BB=BF
<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8">
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<div class=3D"WordSection1">
<p class=3D"MsoNormal">Hi Sue, <o:p></o:p></p>
<p class=3D"MsoNormal">So sorry to hear you are unhappy, <o:p></o:p></p>
<p class=3D"MsoNormal">I can raise a complaint on your behalf to the custome=
r complaint team.
<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">Unfortunately we do not provide like for like hire ca=
rs- just fit for purpose but enterprise will run through the options t=
hey can provide.
<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">If you are expecting a like for like hire vehicle =E2=
=80=93 we could only consider this if it is part of your original policy wit=
h your insurer.
<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">I look forward to hearing from you. <o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">Many Thanks <o:p></o:p></p>
<p class=3D"MsoNormal">Lauren Maguinness <o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<div>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0=
cm 0cm">
<p class=3D"MsoNormal"><b><span lang=3D"EN-US" style=3D"mso-fareast-language=
:EN-GB">From:</span></b><span lang=3D"EN-US" style=3D"mso-fareast-language:E=
N-GB"> sue@sarahharvey.com <sue@sarahharvey.com>
<br>
<b>Sent:</b> 26 April 2021 14:42<br>
<b>To:</b> Lauren Maguinness <Lauren.Maguinness@BelronUK.com><br>
<b>Subject:</b> RE: BU69USO<o:p></o:p></span></p>
</div>
</div>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<div>
<div style=3D"border:solid #9C6500 1.0pt;padding:2.0pt 2.0pt 2.0pt 2.0pt">
<p class=3D"MsoNormal" style=3D"line-height:12.0pt;background:aquamarine"><b=
><span style=3D"font-size:10.0pt;color:red;mso-fareast-language:EN-GB">EXTER=
NAL EMAIL:</span></b><b><span style=3D"font-size:10.0pt;color:black"> Do not=
click any links or open attachments
unless you know the sender and trust the content is safe. Please forward AL=
L suspicious or malicious emails to
<a href=3D"mailto:phishing@belronuk.com">phishing@belronuk.com</a> </span><s=
pan style=3D"color:black"><o:p></o:p></span></b></p>
</div>
<p class=3D"MsoNormal"><span style=3D"font-size:9.0pt;font-family:"Helv=
etica",sans-serif;color:black;mso-fareast-language:EN-GB"><o:p> </=
o:p></span></p>
<div class=3D"MsoNormal" align=3D"center" style=3D"text-align:center"><span s=
tyle=3D"mso-fareast-language:EN-GB">
<hr size=3D"2" width=3D"100%" align=3D"center">
</span></div>
</div>
<p class=3D"MsoNormal">I hope the Car is the same as ours not happy at all<o=
:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<div>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0=
cm 0cm">
<p class=3D"MsoNormal"><b><span lang=3D"EN-US" style=3D"mso-fareast-language=
:EN-GB">From:</span></b><span lang=3D"EN-US" style=3D"mso-fareast-language:E=
N-GB"> Lauren Maguinness <<a href=3D"mailto:Lauren.Maguinness@BelronUK.co=
m">Lauren.Maguinness@BelronUK.com</a>>
<br>
<b>Sent:</b> 26 April 2021 14:29<br>
<b>To:</b> 'SUE@SARAHHARVEY.COM' <<a href=3D"mailto:SUE@SARAHHARVEY.COM">=
SUE@SARAHHARVEY.COM</a>><br>
<b>Subject:</b> FW: BU69USO<o:p></o:p></span></p>
</div>
</div>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal"> <o:p></o:p></p>
<p class=3D"MsoNormal">Dear Mrs Home, <o:p></o:p></p>
<p class=3D"MsoNormal"> <o:p></o:p></p>
<p class=3D"MsoNormal">I am so sorry to hear that we have cut through some e=
ssential wires In your vehicle and thus a hire car is required.
<o:p></o:p></p>
<p class=3D"MsoNormal"> <o:p></o:p></p>
<p class=3D"MsoNormal">I have put a request through to Enterprise and they w=
ill call you shortly to discuss the hire car.
<o:p></o:p></p>
<p class=3D"MsoNormal"> <o:p></o:p></p>
<p class=3D"MsoNormal">Regarding the repairs required, we would like to have=
our approved auto electrician AUTOLEADER, to attend the vehicle and repair t=
he cut wires.
<o:p></o:p></p>
<p class=3D"MsoNormal"> <o:p></o:p></p>
<p class=3D"MsoNormal">Please let me know if you are happy for to do this, o=
r alternatively if you have any concerns please see my direct details below.=
<o:p></o:p></p>
<p class=3D"MsoNormal"> <o:p></o:p></p>
<p class=3D"MsoNormal">I look forward to hearing from you.<o:p></o:p></p>
<p class=3D"MsoNormal"> <o:p></o:p></p>
<p class=3D"MsoNormal">Many Thanks, <o:p></o:p></p>
<p class=3D"MsoNormal"> <o:p></o:p></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:10.0pt;font-f=
amily:"Arial",sans-serif;color:#767171;mso-fareast-language:EN-GB"=
>Lauren Maguinness</span><o:p></o:p></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:10.0pt;font-f=
amily:"Arial",sans-serif;color:#767171;mso-fareast-language:EN-GB"=
>Customer Services Management Team - Rectifications</span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-family:"Arial",sans-ser=
if;color:gray;mso-fareast-language:EN-GB"> </span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ari=
al",sans-serif;color:gray;mso-fareast-language:EN-GB">Main:
</span><span style=3D"font-size:10.0pt;font-family:"Arial",sans-se=
rif;color:#767171;mso-fareast-language:EN-GB">0344 826 8377</span><o:p></o:p=
></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ari=
al",sans-serif;color:#767171;mso-fareast-language:EN-GB">DDI: 012=
34 279 782</span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ari=
al",sans-serif;color:gray;mso-fareast-language:EN-GB">Email:
<a href=3D"mailto:Lauren.Maguinness@belronuk.com">Lauren.Maguinness@belronuk=
.com</a></span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ari=
al",sans-serif;color:gray;mso-fareast-language:EN-GB"> </span><o:p=
></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ari=
al",sans-serif;color:gray;mso-fareast-language:EN-GB">Belron UK Li=
mited, t/a Autoglass=C2=AE and Laddaw=C2=AE</span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ari=
al",sans-serif;color:gray;mso-fareast-language:EN-GB">1 Priory Business=
Park, Cardington, Bedford. MK44 3US</span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:"Treb=
uchet MS",sans-serif;color:gray;mso-fareast-language:EN-GB"> </spa=
n><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"mso-fareast-language:EN-GB"><div><i=
mage001.jpg></div></span><span style=3D"mso-fareast-language:EN-GB"> =
; </span><o:p></o:p></p>
<p class=3D"MsoNormal"> <o:p></o:p></p>
<p class=3D"MsoNormal" style=3D"margin-bottom:12.0pt"><span style=3D"mso-far=
east-language:EN-GB"><o:p> </o:p></span></p>
<p><b><span style=3D"font-size:10.0pt;font-family:"Verdana",sans-s=
erif;color:#666666">Disclaimer</span></b><span style=3D"font-size:10.0pt;fon=
t-family:"Verdana",sans-serif;color:#666666"><o:p></o:p></span></p=
>
<p><span style=3D"font-size:8.0pt;font-family:"Verdana",sans-serif=
;color:#666666">Belron UK Limited. Registered Office: 1 Priory Business Park=
, Cardington, Bedford, Bedfordshire MK44 3US. Telephone +44 (0) 1234 273636<=
br>
<br>
Belron UK Limited is registered in England and Wales number 00494648 and is a=
uthorised and regulated by the Financial Conduct Authority number 314575. Th=
is e-mail has been sent in the strictest confidence to the addressee(s). If y=
ou are not the intended recipient,
please telephone or e-mail the sender and delete this message and any attac=
hment from your system. You must not otherwise act on or copy or disclose th=
e contents of this message or any attachment to any person. Belron UK Limite=
d cannot accept liability for
statements made which are clearly the sender's own and not made on behalf o=
f Belron UK Limited. No authority exists on behalf of Belron UK Limited to m=
ake any agreements, representations or other binding commitment by means of e=
-mail. Any modification of the
contents of this e-mail is strictly prohibited unless expressly authorised b=
y the sender. If you suspect this e-mail may have been intercepted or amende=
d, please call the sender. The information contained in this communication f=
rom the sender is confidential.
It is intended solely for use by the recipient and others authorized to rec=
eive it. If you are not the recipient, you are hereby notified that any disc=
losure, copying, distribution or taking action in relation of the contents o=
f this information is strictly
prohibited and may be unlawful.<br>
<br>
.<o:p></o:p></span></p>
</div>
<br><br><p style=3D"font-family: Verdana; font-size:10pt; color:#666666;"><b=
>Disclaimer</b></p><p style=3D"font-family: Verdana; font-size:8pt; color:#6=
66666;">
Belron UK Limited. Registered Office: 1 Priory Business Park, Cardington, B=
edford, Bedfordshire MK44 3US. Telephone +44 (0) 1234 273636<br><br>
Belron UK Limited is registered in England and Wales number 00494648 and is a=
uthorised and regulated by the Financial Conduct Authority number 314575. Th=
is e-mail has been sent in the strictest confidence to the addressee(s). If y=
ou are not the intended recipient, please telephone or e-mail the sender and=
delete this message and any attachment from your system. You must not other=
wise act on or copy or disclose the contents of this message or any attachme=
nt to any person. Belron UK Limited cannot accept liability for statements m=
ade which are clearly the sender's own and not made on behalf of Belron UK L=
imited. No authority exists on behalf of Belron UK Limited to make any agree=
ments, representations or other binding commitment by means of e-mail. Any m=
odification of the contents of this e-mail is strictly prohibited unless exp=
ressly authorised by the sender. If you suspect this e-mail may have been in=
tercepted or amended, please call the sender. The information contained in t=
his communication from the sender is confidential. It is intended solely for=
use by the recipient and others authorized to receive it. If you are not th=
e recipient, you are hereby notified that any disclosure, copying, distribut=
ion or taking action in relation of the contents of this information is stri=
ctly prohibited and may be unlawful.<br><br>.</p>
</div></blockquote></body></html>=
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