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From: Michelle Owen <mlowen020609@icloud.com>
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Date: Fri, 5 Jul 2019 15:48:08 +0100
Subject: Re: Medical Receptionist Tel interview
Message-Id: <E13E511E-9AD8-4FB2-8B52-9737F88708B7@icloud.com>
References: <50A2203C-7242-48FB-B47C-D0F8B1F135C3@icloud.com> <9E9D471F8ED14FFE96CDEE8CA110A9C6@Consultant2PC> <5B90BD67-E7AE-482D-AE63-703A745BA9EC@icloud.com> <AC6D52253245441FB9218EA2C51C7E74@Consultant2PC> <34A6D175-F916-4ABF-8BAD-C415C1F3DA3C@icloud.com> <FD05ACF1D33549B3AF947CC1C428CAE9@Consultant2PC> <E96A9FE6-3BB5-416C-83BC-C8F166C827AA@icloud.com> <FA82BD9D18F7437385157BC6488CCB4A@Consultant2PC>
In-Reply-To: <FA82BD9D18F7437385157BC6488CCB4A@Consultant2PC>
To: Sarah Canning <sarah@sarahharvey.com>

Hi Sarah,

So sorry I missed your call, I=E2=80=99ve been out and about this afternoon.=
 Thank you so much, I=E2=80=99m so pleased. Thank you for all your help, I r=
eally appreciate it.=20

Hope you have a wonderful weekend.

Speak to you on Monday.

Kindest regards=20
Michelle=20

Sent from my iPhone

> On 5 Jul 2019, at 15:41, Sarah Canning <sarah@sarahharvey.com> wrote:
>=20
> Hi Michelle
>=20
> I have tried to call you this afternoon but not been able to reach you!
>=20
> Congratulations on the offer, very pleased for you! let me know how you ge=
t on on Monday
>=20
> Have a great weekend
>=20
>=20
>=20
>=20
> Sarah Canning
> Sarah Harvey Limited
>=20
> We respect our clients' privacy. Your personal details will not be shared w=
ith third parties as per Sarah Harvey GDPR policy. By submitting your detail=
s you consent to being contacted by Sarah Harvey Limited by telephone and em=
ail for this and similar positions. Please see our website for further GDPR i=
nformation at www.sarahharvey.com
> Sarah Harvey House
> 37 Chandos Street
> Leamington Spa
> Warwickshire
> CV32 4RL
>=20
> Tel: +44(0) 1926 450545
> Direct dial- 01926350413
> email: sarah@sarahharvey.com
>=20
> Sarah Harvey Recruitment is an ISO9001:2000 Registered Firm, REC Accredite=
d and a member of the Chamber of Commerce.
> Established in 1985 Sarah Harvey Recruitment Consultants have gained a rep=
utation for providing a professional, fast and efficient service within the c=
ommercial, engineering, technical and managerial sectors
> -----Original Message----- From: Michelle Owen
> Sent: Friday, July 5, 2019 9:00 AM
> To: Sarah Canning
> Subject: Re: Medical Receptionist Tel interview
>=20
> Hi Sarah,
>=20
> Thank you! I=E2=80=99ll let you know how it goes.
>=20
> Thanks for all your help.
>=20
> Kindest regards
> Michelle
>=20
> Sent from my iPhone
>=20
>> On 5 Jul 2019, at 08:10, Sarah Canning <sarah@sarahharvey.com> wrote:
>>=20
>> Thats great news !!!
>>=20
>> What time is your interview?
>>=20
>>=20
>> Chase Meadow Health Centre
>>=20
>> 2 Alder Meadow
>>=20
>> Warwick
>>=20
>> CV34 6JY
>>=20
>>=20
>>=20
>>=20
>> Sarah Canning
>> Sarah Harvey Limited
>>=20
>> We respect our clients' privacy. Your personal details will not be shared=
 with third parties as per Sarah Harvey GDPR policy. By submitting your deta=
ils you consent to being contacted by Sarah Harvey Limited by telephone and e=
mail for this and similar positions. Please see our website for further GDPR=
 information at www.sarahharvey.com
>> Sarah Harvey House
>> 37 Chandos Street
>> Leamington Spa
>> Warwickshire
>> CV32 4RL
>>=20
>> Tel: +44(0) 1926 450545
>> Direct dial- 01926350413
>> email: sarah@sarahharvey.com
>>=20
>> Sarah Harvey Recruitment is an ISO9001:2000 Registered Firm, REC Accredit=
ed and a member of the Chamber of Commerce.
>> Established in 1985 Sarah Harvey Recruitment Consultants have gained a re=
putation for providing a professional, fast and efficient service within the=
 commercial, engineering, technical and managerial sectors
>> -----Original Message----- From: Michelle Owen
>> Sent: Thursday, July 4, 2019 4:56 PM
>> To: Sarah Canning
>> Subject: Re: Medical Receptionist Tel interview
>>=20
>> Dear Sarah,
>>=20
>> Could you possibly send me the address and postcode for the surgery as I h=
ave a face to face interview tomorrow =F0=9F=98=8A
>>=20
>> Kindest regards
>> Michelle Owen
>>=20
>> Sent from my iPhone
>>=20
>>> On 4 Jul 2019, at 10:02, Sarah Canning <sarah@sarahharvey.com> wrote:
>>>=20
>>> Good morning Michelle i am delighted to confirm your telephone interview=
 today at 4pm for the Medical receptionist
>>>=20
>>> Sarah Hargreaves Operation Manager will be calling you
>>>=20
>>> Please allow at least 30 minutes for the call and be in a quiet place wh=
ere you will not be interrupted.
>>>=20
>>> If you have any questions please let me know
>>>=20
>>>=20
>>> Sarah Canning
>>> Sarah Harvey Limited
>>>=20
>>> We respect our clients' privacy. Your personal details will not be share=
d with third parties as per Sarah Harvey GDPR policy. By submitting your det=
ails you consent to being contacted by Sarah Harvey Limited by telephone and=
 email for this and similar positions. Please see our website for further GD=
PR information at www.sarahharvey.com
>>> Sarah Harvey House
>>> 37 Chandos Street
>>> Leamington Spa
>>> Warwickshire
>>> CV32 4RL
>>>=20
>>> Tel: +44(0) 1926 450545
>>> Direct dial- 01926350413
>>> email: sarah@sarahharvey.com
>>>=20
>>> Sarah Harvey Recruitment is an ISO9001:2000 Registered Firm, REC Accredi=
ted and a member of the Chamber of Commerce.
>>> Established in 1985 Sarah Harvey Recruitment Consultants have gained a r=
eputation for providing a professional, fast and efficient service within th=
e commercial, engineering, technical and managerial sectors
>>> -----Original Message----- From: Michelle Owen
>>> Sent: Wednesday, July 3, 2019 9:14 AM
>>> To: Sarah Canning
>>> Subject: Re: Medical Receptionist position
>>>=20
>>> Dear Sarah,
>>>=20
>>> Thank you so much for getting back to me. The hours are ideal for me as I=
 have three children. I would very much like to apply, if possible.
>>>=20
>>> I look forward to hearing from you soon.
>>>=20
>>> Kindest regards
>>> Michelle Owen
>>>=20
>>> Sent from my iPhone
>>>=20
>>>> On 3 Jul 2019, at 08:10, Sarah Canning <sarah@sarahharvey.com> wrote:
>>>>=20
>>>> Good morning Michelle
>>>>=20
>>>> Thank you for your interest - this position is to cover someone whilst t=
hey are off for 8 month
>>>>=20
>>>> The hours of work are
>>>>=20
>>>> Mon 8 -1.30pm
>>>> Tue 1 - 6.30pm
>>>> Thu 8 -1.30pm
>>>> Fri 8 - 1.30pm
>>>>=20
>>>> Plus working 1 in 6 Saturdays from 8-11.30am - also covering holiday wh=
ere necessary
>>>>=20
>>>> Please see job spec attached
>>>>=20
>>>> JOB TITLE:    RECEPTIONIST
>>>> RESPONSIBLE TO:    Operations Manager
>>>> RESPONSIBLE FOR:    n/a
>>>> JOB PURPOSE:    =E2=80=A2    Greeting patients and visitors in an effic=
ient and
>>>> courteous manner
>>>> =E2=80=A2    Provide an effective and polite telephone enquiry service
>>>> =E2=80=A2    Proactively communicate information between relevant patie=
nts, doctors
>>>> and professionals
>>>>=20
>>>> RECEPTION STAFF JOB DESCRIPTION
>>>>=20
>>>> Reception
>>>> To ensure receptionists on duty are at their desks and ready to begin t=
heir
>>>> duties at the required time, working under directives from the doctors a=
nd
>>>> adhering to practice policies.
>>>>=20
>>>> Meet and greet patients and visitors to the Surgery, making sure visito=
rs
>>>> sign in and patients arrive themselves via the touch screen or by ourse=
lves,
>>>> via the Emis system.
>>>> Directing visitors to relevant areas.
>>>> Announcing arrival of patients for outside services, Podiatry, Physio, A=
AA
>>>> screening, IAPTS, Specsavers, Digital Retinopathy.
>>>>=20
>>>> Telephone
>>>> Answer telephone and deal with calls, redirecting to other staff member=
s and
>>>> clinicians as necessary. Taking and forwarding messages to clinicians a=
nd
>>>> all staff members.
>>>>=20
>>>> Appointments
>>>> Make appointments for both Doctors and nurses as necessary, both by
>>>> telephone and face to face and when requested being aware of restrictio=
ns
>>>> and clinician requests. Re-scheduling and cancelling when necessary.
>>>> Adhering to requests to book patients in as a task following test resul=
ts
>>>> and Docman letters. Confirming minor op appointments and making sure
>>>> Saturday morning appointments are available one week in advance for on l=
ine
>>>> bookings.
>>>> Booking Rep appointments when diary permits.
>>>>=20
>>>> Home Visits
>>>> Take details of, and book, home visits on screen for housebound patient=
s.
>>>> Print off home visit summary and put details in visits book.
>>>>=20
>>>> Prescriptions
>>>> Deal with prescription requests via fax, email, post, housebound, patie=
nt
>>>> requests, prescriptions box, by hand, from pharmacies, printing off
>>>> prescriptions and distributing them to Doctors for signature. Using the=
 EPS2
>>>> system for electronic transfer. After signing, sorting prescriptions an=
d
>>>> putting them into relevant Pharmacy pouches and reception box, for
>>>> collection by patients, and then distributing them to patients, pharmac=
ies
>>>> etc. Dealing with prescription queries from patients and pharmacies.
>>>> Processing requests from Appliance companies and sending prescriptions o=
ut
>>>> to them. Postal prescription requests and read coding details on screen=
.
>>>> Preparing prescriptions for Dossette box patients, contacting patients
>>>> regarding prescriptions.
>>>>=20
>>>> Post
>>>> Opening post - stamping and pass for scanning. Distributing promotion m=
ail
>>>> to various Doctors and Nurses and post to Practice Manager.
>>>> Courier Post - open letters, stamp and pass for scanning. Check x-ray
>>>> results against screen and when necessary pass to relevant Doctor.
>>>>=20
>>>>=20
>>>> Test Results
>>>> Dealing with results requested by patient, both by phone and face to fa=
ce,
>>>> giving details as directed by Doctor.
>>>> Taking results via fax and telephone, from both the path lab and
>>>> consultants, and passing these to appropriate Doctor to action.
>>>>=20
>>>> Notice Board/ Waiting Room
>>>> Making sure Notice boards are up to date and posters are current. Ensur=
ing
>>>> the waiting room is welcoming, brochure rack is tidy and necessary
>>>> information is clearly on display.
>>>> Daily cleaning of the touch screen when required
>>>>=20
>>>> Ambulance
>>>> Requesting ambulance service at the request of Doctor, for both emergen=
cy
>>>> and routine service, giving relevant information needed and recording
>>>> details via read code on screen.
>>>>=20
>>>> Referrals
>>>> Radiology/ultrasound/MRI request forms to be entered on the screen and s=
ent
>>>> off to hospital either by fax or courier.
>>>> Other referral forms to be dealt with according to instructions from
>>>> Doctors.
>>>>=20
>>>> Tea and coffee
>>>> Making beverages for Clinical staff morning and afternoon, and also for=
 any
>>>> visitors to the Surgery, if required.
>>>> Loading and emptying the dishwasher and making sure supplies are replen=
ished
>>>> and tea towels washed on a regular basis.
>>>>=20
>>>> Fire Alarm
>>>> Testing the fire alarm on a weekly basis, liaising with the alarm compa=
ny,
>>>> prior and post, test, updating the folder weekly if required.
>>>>=20
>>>> On-line bookings
>>>> Taking requests from patients, via email, to register for the on-line
>>>> facility. Actioning the request and preparing paperwork for patient to
>>>> collect on production of ID.
>>>>=20
>>>> House keeping
>>>> Dealing and completing weekly housekeeping list, including re-ordering
>>>> stationary, photocopying, office notice board, urine sample bottles.
>>>> Re-filling paper in fax machine and printer. Refilling prescription for=
ms in
>>>> printer. Please see attached list of housekeeping duties, carried out o=
n a
>>>> weekly basis.
>>>>=20
>>>> GP Notifications
>>>> Via email recording patient deaths and inpatient emergency admissions.
>>>>=20
>>>> End of day checks
>>>> Afternoon staff to check all rooms, to ensure rooms are secure and wind=
ows
>>>> are closed.
>>>>=20
>>>>=20
>>>> Surveys
>>>> Adhering to requests to distribute survey forms and forward completed f=
orms
>>>> to relevant parties within time scale given.
>>>>=20
>>>>=20
>>>> Blood pressure readings
>>>> Directing patients to side room with relevant form and briefly explaini=
ng
>>>> how to take reading, showing instructions on board and in book kept in t=
he
>>>> room. Read code the result onto the screen and passing the form to the d=
uty
>>>> Doctor.
>>>>=20
>>>>=20
>>>> Shredding
>>>> Making sure the shredding of private and confidential paperwork and
>>>> documents is up to date and the shredder is emptied with the waste mate=
rial
>>>> ready for disposal.
>>>>=20
>>>>=20
>>>> Registration
>>>> Registration of Temporary, and Immediately Necessary patients to the Em=
is
>>>> system, as and when required.
>>>>=20
>>>>=20
>>>> Red Basket Duties
>>>> Making sure the red basket is cleared by the end of each day.
>>>>=20
>>>>=20
>>>> Responsibilities
>>>> When the cleaners are not in the building, making sure the property is
>>>> secure and alarm set.
>>>> On Saturday morning opening the building and disarming the alarm system=
.
>>>>=20
>>>>=20
>>>> Dress code
>>>> As front line staff, keeping a smart and professional appearance and
>>>> demeanour, at all times.
>>>>=20
>>>>=20
>>>> Ad hoc duties
>>>>=20
>>>> =E2=80=A2    Dealing with additional clerical duties as they arise, eg.=
 Cancelling
>>>> and re-arranging appointments for nurses and doctors if they are unable=
 to
>>>> attend due to sickness, or change in circumstances.
>>>> =E2=80=A2    Sending out DNA letters to patients who have not attended a=
ppointments
>>>> =E2=80=A2    Changing cartridges/toners on photocopier/fax machines
>>>> =E2=80=A2    Franking mail
>>>> =E2=80=A2    Arranging reception meetings, and making and putting up of=
 door signs
>>>> when required
>>>> =E2=80=A2    Laminating documents when required
>>>> =E2=80=A2    Photocopying documents for doctors when required
>>>> =E2=80=A2    Ensuring the water cooler is kept full and cups are availa=
ble
>>>> =E2=80=A2    Attending meetings for Fire Training, CPR training and Sta=
ff meetings,
>>>> when required
>>>> =E2=80=A2    Sign in and out, and direct, Medical Students to the Meeti=
ng Room for
>>>> teaching
>>>> =E2=80=A2    Adding AAA patient clinics to Emis system, making sure roo=
m is prepared
>>>> for client    arrivals
>>>>=20
>>>> All of the above duties are carried out on a daily basis and carried ou=
t in
>>>> a professional and dignified manner.
>>>>=20
>>>>=20
>>>>=20
>>>>=20
>>>> Sarah Canning
>>>> Sarah Harvey Limited
>>>>=20
>>>> We respect our clients' privacy. Your personal details will not be shar=
ed with third parties as per Sarah Harvey GDPR policy. By submitting your de=
tails you consent to being contacted by Sarah Harvey Limited by telephone an=
d email for this and similar positions. Please see our website for further G=
DPR information at www.sarahharvey.com
>>>> Sarah Harvey House
>>>> 37 Chandos Street
>>>> Leamington Spa
>>>> Warwickshire
>>>> CV32 4RL
>>>>=20
>>>> Tel: +44(0) 1926 450545
>>>> Direct dial- 01926350413
>>>> email: sarah@sarahharvey.com
>>>>=20
>>>> Sarah Harvey Recruitment is an ISO9001:2000 Registered Firm, REC Accred=
ited and a member of the Chamber of Commerce.
>>>> Established in 1985 Sarah Harvey Recruitment Consultants have gained a r=
eputation for providing a professional, fast and efficient service within th=
e commercial, engineering, technical and managerial sectors
>>>> -----Original Message----- From: Michelle Owen
>>>> Sent: Tuesday, July 2, 2019 9:53 PM
>>>> To: sarah@sarahharvey.com
>>>> Subject: Medical Receptionist position
>>>>=20
>>>> Dear Sarah,
>>>>=20
>>>> Please find attached my CV for you to consider for the medical secretar=
y position.
>>>>=20
>>>> Although I have not worked as a receptionist, I am a qualified pharmacy=
 dispenser and have worked closely with receptionists and medical staff for s=
everal years. I believe I have the necessary patience and understanding need=
ed for this role.
>>>>=20
>>>> I hope to hear from you soon
>>>> Kindest regards
>>>> Michelle Owen
>>>>=20
>>>>=20
>>>>=20
>>>>=20
>>>>=20
>>>>=20
>>>>=20
>>>>=20
>>>>=20
>>>>=20
>>>> Sent from my iPhone
>>>>=20
>>>=20
>>>=20
>>=20
>>=20
>=20
>=20