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Date: Thu, 16 Mar 2017 09:53:47 +0000
From: Sarah Stainton <sarah@sarahharvey.com>
To: <sue@sarahharvey.com>
Subject: Re: Fw: NATASHA MWIKO  - 00-J45533  - Non-Renewal
Organization: Sarah Harvey Ltd
In-Reply-To: <383C5548B1F84B9C811A3D22F5A8ABF8@SusanHomePC>
References: <383C5548B1F84B9C811A3D22F5A8ABF8@SusanHomePC>
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Message-ID: <5fa448b1300f704e09b98a70c0f04ab3@sarahharvey.com>
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Shame!


On 2017-03-15 10:17, sue@sarahharvey.com wrote:
> I will talk to her today
>
> Susan Home
> Senior Consultant
> Sarah Harvey Limited
> 37 Chandos Street
> Leamington Spa
> Warwickshire
> CV32 4RL
>
> Tel: +0044(0)01926450545
> Mobile:+44(0)7714734418
>
> Web: www.sarahharveyrecruitment.com
>
> FROM: Natalie Donohue-Print
> SENT: Wednesday, March 15, 2017 9:56 AM
> TO: sue@sarahharvey.com
> CC: Laura Lacey
> SUBJECT: NATASHA MWIKO - 00-J45533 - Non-Renewal
>
> Hi Sue,
>
> Please note we have been informed by JLR that the contract for
> Natasha Mwiko will not be renewed past her current end date of 31st
> March 2017.
>
> Please see managers notes below:
>
> I had a sit down with Natasha today to express my concerns over her
> performance.
>
> Summary as follows:
>
> POSITIVES
>
>  	* Intelligent and personable and has settled in well in the team 
> dynamics.
>
> AREAS OF CONCERN:
>
>  	* Has taken longer than other members of the team to get up to
> speed with the job and requires more support than other.
> 	* Does not have the same sense of urgency to ensure tasks are
> completed as swiftly and efficiently as possible. This is crucial in 
> a
> service centre environment where we are measured on the volume of
> transactions.
> 	* Following an audit, I have found that she has closed customer
> queries in our ticketing system without responding to them at all.
> This is a serious misdemeanour and I can't ignore this when it 
> affects
> the credibility of the HR Direct service. I have picked up on this
> point with her and she advises it was an error and not intentional.
> Whilst this may be the case, I cannot afford to run with this risk. I
> have trained 21 people in this role to date and it is the only time
> that I have been faced with this issue.
>
> On the basis that she was offered a role until 31.03.17 I would
> prefer not to extend past this point as it is affecting service
> credibility.
>
> In terms of feedback to the agency, I think that there are other HR
> roles that Natasha would be well suited to and would thrive in.
> However, front end service operations with high volume is not where
> her strengths lie.
>
> NATALIE DONOHUE-PRINT
>
> Recruitment Administrator
>
> GEOMETRIC RESULTS, INC.
>
> The Octagon, 27 Middleborough | Colchester, England CO1 1TG
>
> | Tel: +44(0) 2476 207381| Mobile:+44 (0)7585301548 | www.msxi.com
> [1] | ndonohueprint@msxi-euro.com
>
>
>
> Links:
> ------
> [1] http://www.msxi.com/

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