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Reply-To: "Lloyds Bank" <autoresponse@lloydsbank.co.uk>
From: "Lloyds Bank" <info@emails.lloydsbank.com>
To: <bob@sarahharvey.com>
Subject: We'd like your honest opinion Mr Home
Date: Thu, 9 Oct 2025 12:05:39 +0100
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<https://link.emails.lloydsbanking.com/e/FooterImages/FooterImage1?elq=8f396c627d894fa698ef6f8082cf9871&siteid=794418472>
Take our survey and give us your views
We'll always include your name, Mr Home, and the last four digits of an
account you have with us (4446), so you know our emails are genuine.
<https://lloydsbankinggroup.eu.qualtrics.com/jfe/form/SV_et9hDY0pas1opAq?userid=NPS515969197&elqTrackId=f6cc7555654844f5b82499d03329a35c&elq=8f396c627d894fa698ef6f8082cf9871&elqaid=9466&elqat=1&elqCampaignId=1652&elqcst=272&elqcsid=56697&elqak=8AF5C6D4AF815C91AABA350630EF5DDBE7EBBE51DC5D89D053080DEC5ED7147ADD23>
<https://image.emails.lloydsbank.com/EloquaImages/clients/LloydsBankingGroup/%7B62bfd74b-401b-4e55-b596-d7aa6af4c3a4%7D_spacer.gif>
<https://image.emails.lloydsbank.com/EloquaImages/clients/LloydsBankingGroup2/%7B57a2e970-fef0-4eaf-8218-5a6605225333%7D_nps_ltb.jpg>
Dear Mr Home,
At Lloyds Bank, our aim is to create a better bank for our customers.
We would like to ask you a few questions about your loan to help us improve
the services we offer.
It should take around five minutes to give your answers and we promise your
responses won't be used to sell you anything.
You will not be asked for any personal or account details and we would
advise you not to provide these to anyone online. You can find more
information about online security at lloydsbank.com/security
<https://www.lloydsbank.com/security?elqTrackId=73548f34b9f64936802a2f150e0d4a35&elq=8f396c627d894fa698ef6f8082cf9871&elqaid=9466&elqat=1&elqCampaignId=1652&elqcst=272&elqcsid=56758&elqak=8AF51F0B40F83ECE11272A9B596F3CC15DFABE51DC5D89D053080DEC5ED7147ADD23>
Thank you in advance, for helping to make us a better bank.Take part
<https://lloydsbankinggroup.eu.qualtrics.com/jfe/form/SV_et9hDY0pas1opAq?userid=NPS515969197&elqTrackId=f7a7943bf7f84094bc36e03251375500&elq=8f396c627d894fa698ef6f8082cf9871&elqaid=9466&elqat=1&elqCampaignId=1652&elqcst=272&elqcsid=56758&elqak=8AF5C273F0B8997A108660FC12230072AB67BE51DC5D89D053080DEC5ED7147ADD23>
<https://www.lloydsbank.com/branch-locator/search.html?wt.ac=hphabranch&elqTrackId=aabd4f6364d542189a5464ef02c1e005&elq=8f396c627d894fa698ef6f8082cf9871&elqaid=9466&elqat=1&elqCampaignId=1652&elqcst=272&elqcsid=16644&elqak=8AF54A878FD00C6FB05487EA60EE8CF6CE86BE51DC5D89D053080DEC5ED7147ADD23>
Find a branch
<https://www.lloydsbank.com/branch-locator/search.html?wt.ac=hphabranch&elqTrackId=22b1ef0b647a47cd9f6da4945d8c5ff3&elq=8f396c627d894fa698ef6f8082cf9871&elqaid=9466&elqat=1&elqCampaignId=1652&elqcst=272&elqcsid=16644&elqak=8AF58973C133F3FA3EF3B83A3113063251D0BE51DC5D89D053080DEC5ED7147ADD23>
<https://www.lloydsbank.com/contact-us.html?elqTrackId=bc2e200b34854bdf9db341a71ba3b9a0&elq=8f396c627d894fa698ef6f8082cf9871&elqaid=9466&elqat=1&elqCampaignId=1652&elqcst=272&elqcsid=16644&elqak=8AF5466C18B2C8F11960916C28640DA59D7DBE51DC5D89D053080DEC5ED7147ADD23>
Call us
<https://www.lloydsbank.com/contact-us.html?elqTrackId=7293564bf820456c8793ca57b1f2216d&elq=8f396c627d894fa698ef6f8082cf9871&elqaid=9466&elqat=1&elqCampaignId=1652&elqcst=272&elqcsid=16644&elqak=8AF5C78B335BA143E0844C27418A0ED227D6BE51DC5D89D053080DEC5ED7147ADD23>
<https://www.lloydsbank.com/contact-us.html?elqTrackId=97196a3b01844222b11c0781dae22cf8&elq=8f396c627d894fa698ef6f8082cf9871&elqaid=9466&elqat=1&elqCampaignId=1652&elqcst=272&elqcsid=16644&elqak=8AF577617A5116802D15B417774369B7E86FBE51DC5D89D053080DEC5ED7147ADD23>
Ask a question
<https://www.lloydsbank.com/contact-us.html?elqTrackId=61926c625951450abd9b081e12842e39&elq=8f396c627d894fa698ef6f8082cf9871&elqaid=9466&elqat=1&elqCampaignId=1652&elqcst=272&elqcsid=16644&elqak=8AF5AE9F7F6973A5B6476DAF635B35F64711BE51DC5D89D053080DEC5ED7147ADD23>
<https://twitter.com/AskLloydsBank?elqTrackId=23834f758b0d4c6e9888b351d7858486&elq=8f396c627d894fa698ef6f8082cf9871&elqaid=9466&elqat=1&elqCampaignId=1652&elqcst=272&elqcsid=16644&elqak=8AF5F3CA1971FA750B729DDFC139DC266EDABE51DC5D89D053080DEC5ED7147ADD23>
Tweet us
<https://twitter.com/AskLloydsBank?elqTrackId=da95bbdefcfd42d19d3378c70459f71f&elq=8f396c627d894fa698ef6f8082cf9871&elqaid=9466&elqat=1&elqCampaignId=1652&elqcst=272&elqcsid=16644&elqak=8AF5A9A19EC1BC48FAFEEB312AB2CBE22B4FBE51DC5D89D053080DEC5ED7147ADD23>
We send communications like this for legal reasons, to help you make the
most of your accounts, or to let you know about changes to your accounts or
services.Email address book – add us to make sure you get our emails.
How we use your information – review our privacy policy
<https://www.lloydsbank.com/privacy.html?elqTrackId=daf11e2ebcd94981becad90e854da89c&elq=8f396c627d894fa698ef6f8082cf9871&elqaid=9466&elqat=1&elqCampaignId=1652&elqcst=272&elqcsid=16713&elqak=8AF52DD4824B28441F3DBD2B67BB4BE38DFABE51DC5D89D053080DEC5ED7147ADD23>
.
To help us improve the emails we send you, we collect basic information from
your device such as when they are opened. For more information please read
our Cookies Policy
<https://www.lloydsbank.com/cookies?elqTrackId=c3cb7bcaf5014849897204cee9cf03fc&elq=8f396c627d894fa698ef6f8082cf9871&elqaid=9466&elqat=1&elqCampaignId=1652&elqcst=272&elqcsid=57433&elqak=8AF541F913A60AA48B7058FFC842BEB64328BE51DC5D89D053080DEC5ED7147ADD23>
.
What to expect from our emails
We will:
• Always include your name and the last four digits of an account you have
with us.
• Sometimes include links to more information to help you.
• Sometimes send you links to our secure app, to take you straight to the
information you need.
We will never:
• Send you to a web page that asks for your log in, personal or banking
details.
If you're not sure that an email is from us:
• Forward it to emailscams@lloydsbanking.com
<mailto:emailscams@lloydsbanking.com> and then delete it.
• Speak to us to check. You could do this by messaging us from our app or
Online banking.
We have lots of information to keep you and your money safe on our website.
Just visit our Fraud Hub
<https://www.lloydsbank.com/help-guidance/protecting-yourself-from-fraud.html?elqTrackId=7805b7a71338494b8fe7dafc3fb90388&elq=8f396c627d894fa698ef6f8082cf9871&elqaid=9466&elqat=1&elqCampaignId=1652&elqcst=272&elqcsid=16710&elqak=8AF5082DC232F70E90A627EFC30B800ACA32BE51DC5D89D053080DEC5ED7147ADD23>
.
If you need this communication in another format, such as large print,
Braille or audio CD, please contact us.
You can call us using Relay UK if you have a hearing or speech impairment.
There's more information on the Relay UK
<https://www.relayuk.bt.com?elqTrackId=c59c9d0ef4524b318905aa851721008b&elq=8f396c627d894fa698ef6f8082cf9871&elqaid=9466&elqat=1&elqCampaignId=1652&elqcst=272&elqcsid=16707&elqak=8AF50B810BBDC542BDACF7F031A8356241A3BE51DC5D89D053080DEC5ED7147ADD23>
help pages.
SignVideo
<https://www.lloydsbank.com/signvideo?elqTrackId=ebf3920cd79c4731b2dc8e9a61a0bd33&elq=8f396c627d894fa698ef6f8082cf9871&elqaid=9466&elqat=1&elqCampaignId=1652&elqcst=272&elqcsid=16707&elqak=8AF5114C18E1234E17831F844B62B4F6E8ABBE51DC5D89D053080DEC5ED7147ADD23>
services are also available if you’re Deaf and use British Sign Language.
If you need support due to a disability please get in touch.Calls and online sessions may be monitored and recorded. Not all Telephone
Banking services are available 24 hours a day, seven days a week.Lloyds and Lloyds Bank are trading names of Lloyds Bank plc. Registered
Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales
no. 2065 Lloyds Bank plc is authorised by the Prudential Regulation
Authority and regulated by the Financial Conduct Authority and the
Prudential Regulation Authority under registration number 119278. <https://image.emails.lloydsbank.com/EloquaImages/clients/LloydsBankingGroup/%7B62bfd74b-401b-4e55-b596-d7aa6af4c3a4%7D_spacer.gif>
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<tbody><tr>
<td class=3D"m_w100pc f_LBJ" =
style=3D"color:#333333; font-family:arial,helvetica,sans-serif; =
font-size:12px; line-height:16px; padding-bottom:5px;" width=3D"560" =
align=3D"left">
<span style=3D"display: =
inline !important;"><!-- LIVE_LB_SECURITY_HEADER_A -->We'll always =
include your name, <!-- LIVE_LB_SECURITY_HEADER_A END --></span>Mr =
Home<span style=3D"display: inline !important;"><!-- =
LIVE_LB_SECURITY_HEADER_B -->, and the last four digits of an account =
you have with us (<!-- LIVE_LB_SECURITY_HEADER_B END --></span>4446<span =
style=3D"display: inline !important;"><!-- LIVE_LB_SECURITY_HEADER_C =
-->), so you know our emails are genuine.<!-- LIVE_LB_SECURITY_HEADER_C =
END --></span>
</td>
</tr>
</tbody></table>
<!-- LB_JIT_HEADER -->
<span style=3D"display: inline =
!important;"></span>
=20
</td>
</tr>
</tbody></table>
</td>
</tr>
</tbody></table>
<table align=3D"center" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" class=3D"m_w100pc" height=3D"66" =
style=3D"background-color:#0b6a4e; margin:auto;" valign=3D"top" =
width=3D"600">
<tbody>
<tr>
<td style=3D"background-color:#0b6a4e; width:600px; height:66px; =
vertical-align:top;" valign=3D"top">
<table align=3D"center" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" class=3D"m_w100pc" style=3D"margin:auto;" =
width=3D"560">
<tbody>
<tr>
<td class=3D"m_w100pc m_p20 m_tal" style=3D"width:100px; =
vertical-align:middle; text-align:left;" width=3D"100"><!-- LOGO --><a =
href=3D"https://lloydsbankinggroup.eu.qualtrics.com/jfe/form/SV_et9hDY0pa=
s1opAq?userid=3DNPS515969197&elqTrackId=3Df6cc7555654844f5b82499d03329a35=
c&elq=3D8f396c627d894fa698ef6f8082cf9871&elqaid=3D9466&elqat=3D1&elqCampa=
ignId=3D1652&elqcst=3D272&elqcsid=3D56697&elqak=3D8AF5C6D4AF815C91AABA350=
630EF5DDBE7EBBE51DC5D89D053080DEC5ED7147ADD23" target=3D"_blank" =
title=3D"Lloyds Bank"><img alt=3D"Lloyds Bank" border=3D"0" =
src=3D"https://image.emails.lloydsbank.com/EloquaImages/clients/LloydsBan=
kingGroup/%7B1debaeab-86fd-4f25-9eaf-14dc8f368d83%7D_ltb-logo.png" =
style=3D"width:152px; height:auto;" width=3D"152" /></a></td>
<td class=3D"m_h" style=3D"width:2px;" width=3D"2"><!-- V Hold =
Open--><img alt=3D"" height=3D"66" =
src=3D"https://image.emails.lloydsbank.com/EloquaImages/clients/LloydsBan=
kingGroup/%7B62bfd74b-401b-4e55-b596-d7aa6af4c3a4%7D_spacer.gif" =
width=3D"2" /></td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<table bgcolor=3D"#f1f1f1;" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" class=3D"m_w100pc" height=3D"3" width=3D"100%">
<tbody>
<tr>
<td style=3D"background-color:#f1f1f1; height:1px; font-size:1px; =
line-height:1px; padding-top:2px; box-sizing:content-box;"> </td>
</tr>
</tbody>
</table>
<table align=3D"center" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" =
class=3D"m_w100pc" height=3D"auto" style=3D"margin:auto;" width=3D"600">
<tbody>
<tr>
<td align=3D"left" valign=3D"top"><img alt=3D"We'd like your honest =
opinion." class=3D"d_w100pc d_hauto" =
src=3D"https://image.emails.lloydsbank.com/EloquaImages/clients/LloydsBan=
kingGroup2/%7B57a2e970-fef0-4eaf-8218-5a6605225333%7D_nps_ltb.jpg" =
width=3D"600" /></td>
</tr>
</tbody>
</table>
=20
=20
<table align=3D"center" bgcolor=3D"#ffffff" border=3D"0" =
cellpadding=3D"0" cellspacing=3D"0" class=3D"m_w100pc" =
style=3D"margin:auto; background-color:#ffffff;" width=3D"600">
<tbody>
<tr>
<td align=3D"left" style=3D"padding:30px 20px; mso-padding-alt:25px =
20px 25px 20px;" valign=3D"top">
<table align=3D"center" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" class=3D"m_w100pc m_mauto" style=3D"margin:auto;" =
width=3D"560">
<tbody>
<tr>
<td align=3D"left" class=3D"f_LBJ" style=3D"color:#6b777c; =
font-family:arial,helvetica,sans-serif; font-size:14px; =
line-height:20px; text-decoration:none;">Dear Mr Home,<br />
<br />
At Lloyds Bank, our aim is to create a better bank for our =
customers.<br />
<br />
We would like to ask you a few questions about your loan to help =
us improve the services we offer.<br />
<br />
It should take around five minutes to give your answers and we =
promise your responses won't be used to sell you anything.<br />
<br />
You will not be asked for any personal or account details and we =
would advise you not to provide these to anyone online. You can find =
more information about online security at <a =
href=3D"https://www.lloydsbank.com/security?elqTrackId=3D73548f34b9f64936=
802a2f150e0d4a35&elq=3D8f396c627d894fa698ef6f8082cf9871&elqaid=3D9466&elq=
at=3D1&elqCampaignId=3D1652&elqcst=3D272&elqcsid=3D56758&elqak=3D8AF51F0B=
40F83ECE11272A9B596F3CC15DFABE51DC5D89D053080DEC5ED7147ADD23" =
style=3D"text-decoration:none; color:#77BA00;" target=3D"_blank" =
title=3D"online security">lloydsbank.com/security</a><br />
<br />
Thank you in advance, for helping to make us a better bank.</td>
</tr>
<tr>
<td align=3D"left" style=3D"padding-top:25px;"><!--// CTA START =
\\-->
<table border=3D"0" cellpadding=3D"0" cellspacing=3D"0">
<tbody>
<tr>
<td align=3D"center" style=3D"background-color:#77BA00; =
mso-padding-alt:0 30px;"><a class=3D"f_LBJ" =
href=3D"https://lloydsbankinggroup.eu.qualtrics.com/jfe/form/SV_et9hDY0pa=
s1opAq?userid=3DNPS515969197&elqTrackId=3Df7a7943bf7f84094bc36e0325137550=
0&elq=3D8f396c627d894fa698ef6f8082cf9871&elqaid=3D9466&elqat=3D1&elqCampa=
ignId=3D1652&elqcst=3D272&elqcsid=3D56758&elqak=3D8AF5C273F0B8997A108660F=
C12230072AB67BE51DC5D89D053080DEC5ED7147ADD23" style=3D"border:1px solid =
#77BA00; background-color:#77BA00; color:#ffffff; display:block; =
font-family:Arial,helvetica,sans-serif; font-size:15px; =
mso-line-height-rule:exactly; line-height:24px; text-align:center; =
text-decoration:none; padding:9px 35px 9px 35px; mso-padding-alt:14px =
30px 14px 30px;" target=3D"_blank" title=3D"Take part">Take =
part</a></td>
</tr>
</tbody>
</table>
<!--// CTA END \\--></td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
=20
<table align=3D"center" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" class=3D"m_w100pc" style=3D"margin:auto;" =
valign=3D"top" width=3D"600">
<tbody>
<tr>
<td style=3D"background-color:#0b6a4e; vertical-align:top; =
padding:20px 20px 30px 20px;" valign=3D"top">
<table align=3D"center" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" style=3D"margin:auto;" valign=3D"top">
<tbody>
<tr>
<td valign=3D"top"><!--[if gte mso 9]>
<table border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" align=3D"center" valign=3D"top">
<tr>
<td>
<![endif]-->
<table align=3D"left" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" class=3D"m_w100pc" style=3D"margin:auto;" =
valign=3D"top">
<tbody>
<tr>
<td>
<table align=3D"center" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" class=3D"m_w100pc-30 m_mauto" style=3D"margin:auto;" =
width=3D"125">
<tbody>
<tr>
<td align=3D"center" style=3D"padding-bottom:5px;"><a =
href=3D"https://www.lloydsbank.com/branch-locator/search.html?wt.ac=3Dhph=
abranch&elqTrackId=3Daabd4f6364d542189a5464ef02c1e005&elq=3D8f396c627d894=
fa698ef6f8082cf9871&elqaid=3D9466&elqat=3D1&elqCampaignId=3D1652&elqcst=3D=
272&elqcsid=3D16644&elqak=3D8AF54A878FD00C6FB05487EA60EE8CF6CE86BE51DC5D8=
9D053080DEC5ED7147ADD23" target=3D"_blank" title=3D"Find a branch"><img =
alt=3D"Find a branch" border=3D"0" =
src=3D"https://image.emails.lloydsbank.com/EloquaImages/clients/LloydsBan=
kingGroup2/%7B66ac30ea-440f-40c5-b41e-a12f7331c25c%7D_ltb-icon-branch.png=
" width=3D"70" /> </a></td>
</tr>
<tr>
<td align=3D"center" class=3D"f_LBJ" style=3D"color:#ffffff; =
font-family:arial,helvetica,sans-serif; font-size:14px; =
line-height:18px; font-weight:bold; text-decoration:none;"><a =
href=3D"https://www.lloydsbank.com/branch-locator/search.html?wt.ac=3Dhph=
abranch&elqTrackId=3D22b1ef0b647a47cd9f6da4945d8c5ff3&elq=3D8f396c627d894=
fa698ef6f8082cf9871&elqaid=3D9466&elqat=3D1&elqCampaignId=3D1652&elqcst=3D=
272&elqcsid=3D16644&elqak=3D8AF58973C133F3FA3EF3B83A3113063251D0BE51DC5D8=
9D053080DEC5ED7147ADD23" style=3D"text-decoration:none; color:#ffffff;" =
target=3D"_blank" title=3D"Find a branch">Find a branch</a></td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<!--[if gte mso 9]>
</td><td>
<![endif]-->
<table align=3D"left" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" class=3D"m_h" style=3D"margin:auto; width:20px;" =
valign=3D"top">
<tbody>
<tr>
<td style=3D"width:1px; font-size:1px; line-height:1px; =
padding-left:19px; box-sizing:content-box;"> </td>
</tr>
</tbody>
</table>
<!--[if gte mso 9]>
</td><td>
<![endif]-->
<table align=3D"left" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" class=3D"m_w100pc m_pt45" style=3D"margin:auto;" =
valign=3D"top">
<tbody>
<tr>
<td>
<table align=3D"center" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" class=3D"m_w100pc-30 m_mauto" style=3D"margin:auto;" =
width=3D"125">
<tbody>
<tr>
<td align=3D"center" style=3D"padding-bottom:5px;"><a =
href=3D"https://www.lloydsbank.com/contact-us.html?elqTrackId=3Dbc2e200b3=
4854bdf9db341a71ba3b9a0&elq=3D8f396c627d894fa698ef6f8082cf9871&elqaid=3D9=
466&elqat=3D1&elqCampaignId=3D1652&elqcst=3D272&elqcsid=3D16644&elqak=3D8=
AF5466C18B2C8F11960916C28640DA59D7DBE51DC5D89D053080DEC5ED7147ADD23" =
target=3D"_blank" title=3D"Call us"><img alt=3D"Call us" border=3D"0" =
src=3D"https://image.emails.lloydsbank.com/EloquaImages/clients/LloydsBan=
kingGroup2/%7B89af6965-9770-4452-baf1-151a5df65117%7D_ltb-icon-call.png" =
width=3D"70" /> </a></td>
</tr>
<tr>
<td align=3D"center" class=3D"f_LBJ" style=3D"color:#ffffff; =
font-family:arial,helvetica,sans-serif; font-size:14px; =
line-height:18px; font-weight:bold; text-decoration:none;"><a =
href=3D"https://www.lloydsbank.com/contact-us.html?elqTrackId=3D7293564bf=
820456c8793ca57b1f2216d&elq=3D8f396c627d894fa698ef6f8082cf9871&elqaid=3D9=
466&elqat=3D1&elqCampaignId=3D1652&elqcst=3D272&elqcsid=3D16644&elqak=3D8=
AF5C78B335BA143E0844C27418A0ED227D6BE51DC5D89D053080DEC5ED7147ADD23" =
style=3D"text-decoration:none; color:#ffffff;" target=3D"_blank" =
title=3D"Call us">Call us</a></td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<!--[if gte mso 9]>
</td><td>
<![endif]-->
<table align=3D"left" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" class=3D"m_h" style=3D"margin:auto; width:20px;" =
valign=3D"top">
<tbody>
<tr>
<td style=3D"width:1px; font-size:1px; line-height:1px; =
padding-left:19px; box-sizing:content-box;"> </td>
</tr>
</tbody>
</table>
<!--[if gte mso 9]>
</td><td>
<![endif]-->
<table align=3D"left" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" class=3D"m_w100pc m_pt45" style=3D"margin:auto;" =
valign=3D"top">
<tbody>
<tr>
<td>
<table align=3D"center" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" class=3D"m_w100pc-30 m_mauto" style=3D"margin:auto;" =
width=3D"125">
<tbody>
<tr>
<td align=3D"center" style=3D"padding-bottom:5px;"><a =
href=3D"https://www.lloydsbank.com/contact-us.html?elqTrackId=3D97196a3b0=
1844222b11c0781dae22cf8&elq=3D8f396c627d894fa698ef6f8082cf9871&elqaid=3D9=
466&elqat=3D1&elqCampaignId=3D1652&elqcst=3D272&elqcsid=3D16644&elqak=3D8=
AF577617A5116802D15B417774369B7E86FBE51DC5D89D053080DEC5ED7147ADD23" =
target=3D"_blank" title=3D"Ask a question"><img alt=3D"Ask a question" =
border=3D"0" =
src=3D"https://image.emails.lloydsbank.com/EloquaImages/clients/LloydsBan=
kingGroup2/%7B4b58204c-54c1-4910-8365-61793581c955%7D_ltb-icon-ask.png" =
width=3D"70" /> </a></td>
</tr>
<tr>
<td align=3D"center" class=3D"f_LBJ" style=3D"color:#ffffff; =
font-family:arial,helvetica,sans-serif; font-size:14px; =
line-height:18px; font-weight:bold; text-decoration:none;"><a =
href=3D"https://www.lloydsbank.com/contact-us.html?elqTrackId=3D61926c625=
951450abd9b081e12842e39&elq=3D8f396c627d894fa698ef6f8082cf9871&elqaid=3D9=
466&elqat=3D1&elqCampaignId=3D1652&elqcst=3D272&elqcsid=3D16644&elqak=3D8=
AF5AE9F7F6973A5B6476DAF635B35F64711BE51DC5D89D053080DEC5ED7147ADD23" =
style=3D"text-decoration:none; color:#ffffff;" target=3D"_blank" =
title=3D"Ask a question">Ask a question</a></td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<!--[if gte mso 9]>
</td><td>
<![endif]-->
<table align=3D"left" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" class=3D"m_h" style=3D"margin:auto; width:20px;" =
valign=3D"top">
<tbody>
<tr>
<td style=3D"width:1px; font-size:1px; line-height:1px; =
padding-left:19px; box-sizing:content-box;"> </td>
</tr>
</tbody>
</table>
<!--[if gte mso 9]>
</td><td>
<![endif]-->
<table align=3D"left" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" class=3D"m_w100pc m_pt45" style=3D"margin:auto;" =
valign=3D"top">
<tbody>
<tr>
<td>
<table align=3D"center" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" class=3D"m_w100pc-30 m_mauto" style=3D"margin:auto;" =
width=3D"125">
<tbody>
<tr>
<td align=3D"center" style=3D"padding-bottom:5px;"><a =
href=3D"https://twitter.com/AskLloydsBank?elqTrackId=3D23834f758b0d4c6e98=
88b351d7858486&elq=3D8f396c627d894fa698ef6f8082cf9871&elqaid=3D9466&elqat=
=3D1&elqCampaignId=3D1652&elqcst=3D272&elqcsid=3D16644&elqak=3D8AF5F3CA19=
71FA750B729DDFC139DC266EDABE51DC5D89D053080DEC5ED7147ADD23" =
target=3D"_blank" title=3D"Tweet us"><img alt=3D"Tweet us" border=3D"0" =
src=3D"https://image.emails.lloydsbank.com/EloquaImages/clients/LloydsBan=
kingGroup2/%7Bb2819c49-12f6-4837-9acb-2f782b124ca9%7D_ltb-icon-tweet.png"=
width=3D"70" /> </a></td>
</tr>
<tr>
<td align=3D"center" class=3D"f_LBJ" style=3D"color:#ffffff; =
font-family:arial,helvetica,sans-serif; font-size:14px; =
line-height:18px; font-weight:bold; text-decoration:none;"><a =
href=3D"https://twitter.com/AskLloydsBank?elqTrackId=3Dda95bbdefcfd42d19d=
3378c70459f71f&elq=3D8f396c627d894fa698ef6f8082cf9871&elqaid=3D9466&elqat=
=3D1&elqCampaignId=3D1652&elqcst=3D272&elqcsid=3D16644&elqak=3D8AF5A9A19E=
C1BC48FAFEEB312AB2CBE22B4FBE51DC5D89D053080DEC5ED7147ADD23" =
style=3D"text-decoration:none; color:#ffffff;" target=3D"_blank" =
title=3D"Tweet us">Tweet us</a></td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<!--[if gte mso 9]>
</td>
</tr>
</table> =
=20
<![endif]--></td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<!-- NPS SHARED FOOTER -->
<table class=3D"m_w100pc" style=3D"margin:auto; =
background-color:#ffffff;" width=3D"600" cellspacing=3D"0" =
cellpadding=3D"0" border=3D"0" bgcolor=3D"#ffffff" align=3D"center">
<tbody><tr>
<td class=3D"m_sharedFooter" style=3D"padding:30px 0 =
14px 0;">
<!-- LB_NMI -->
<span style=3D"display: inline !important;"><!-- =
LIVE_LB_NMI -->
<table align=3D"center" bgcolor=3D"#fffffe" border=3D"0" =
cellpadding=3D"0" cellspacing=3D"0" class=3D"m_w100pc" =
style=3D"margin:auto; background-color:#fffffe;" width=3D"600">
<tbody>
<tr>
<td align=3D"left" style=3D"padding:0 20px 16px 20px;">
<table align=3D"center" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" class=3D"m_w100pc" width=3D"560">
<tbody>
<tr>
<td align=3D"left" class=3D"f_LBJ f_GUS_R" style=3D"color:#333333; =
font-family:arial,helvetica,sans-serif; font-size:12px; =
line-height:16px;">We send communications like this for legal reasons, =
to help you make the most of your accounts, or to let you know about =
changes to your accounts or services.</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</span>
<!-- LB_ADDRESS_BOOK -->
<span style=3D"display: inline !important;"><!-- =
LB_ADDRESS_BOOK -->
<table align=3D"center" bgcolor=3D"#fffffe" border=3D"0" =
cellpadding=3D"0" cellspacing=3D"0" class=3D"m_w100pc" =
style=3D"margin:auto; background-color:#fffffe;" width=3D"600">
<tbody>
<tr>
<td align=3D"left" style=3D"padding:0 20px 16px 20px;">
<table align=3D"center" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" class=3D"m_w100pc" width=3D"560">
<tbody>
<tr>
<td align=3D"left" class=3D"f_LBJ f_GUS_R" style=3D"color:#333333; =
font-family:arial,helvetica,sans-serif; font-size:12px; =
line-height:16px;"><strong class=3D"f_LBJ_B f_GUS_B" =
style=3D"font-family:arial,verdana,helvetica,sans-serif;">Email address =
book</strong> – add us to make sure you get our emails.</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</span>
<!-- LB_PRIVACY_POLICY -->
<span style=3D"display: inline !important;"><!-- =
LB_PRIVACY_POLICY -->
<table align=3D"center" bgcolor=3D"#fffffe" border=3D"0" =
cellpadding=3D"0" cellspacing=3D"0" class=3D"m_w100pc" =
style=3D"margin:auto; background-color:#fffffe;" width=3D"600">
<tbody>
<tr>
<td align=3D"left" style=3D"padding:0 20px 16px 20px;">
<table align=3D"center" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" class=3D"m_w100pc" width=3D"560">
<tbody>
<tr>
<td align=3D"left" class=3D"f_LBJ f_GUS_R" style=3D"color:#333333; =
font-family:arial,helvetica,sans-serif; font-size:12px; =
line-height:16px;"><strong class=3D"f_LBJ_B f_GUS_B" =
style=3D"font-family:arial,verdana,helvetica,sans-serif;">How we use =
your information</strong> – review our <a =
href=3D"https://www.lloydsbank.com/privacy.html?elqTrackId=3Ddaf11e2ebcd9=
4981becad90e854da89c&elq=3D8f396c627d894fa698ef6f8082cf9871&elqaid=3D9466=
&elqat=3D1&elqCampaignId=3D1652&elqcst=3D272&elqcsid=3D16713&elqak=3D8AF5=
2DD4824B28441F3DBD2B67BB4BE38DFABE51DC5D89D053080DEC5ED7147ADD23" =
style=3D"text-decoration:underline; color:#006A4D;" target=3D"_blank" =
title=3D"Visit this page if you'd like to read the Lloyds Bank privacy =
policy.">privacy policy</a>.</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</span>
<!-- LIVE_LB_OPEN_DISCLOSURE -->
<span style=3D"display: inline !important;"><!-- LIVE_LB_OPEN_DISCLOSURE =
-->
<table align=3D"center" bgcolor=3D"#fffffe" border=3D"0" =
cellpadding=3D"0" cellspacing=3D"0" class=3D"m_w100pc" =
style=3D"margin:auto; background-color:#fffffe;" width=3D"600">
<tbody>
<tr>
<td align=3D"left" style=3D"padding:0 20px 16px 20px;">
<table align=3D"center" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" class=3D"m_w100pc" width=3D"560">
<tbody>
<tr>
<td align=3D"left" class=3D"f_LBJ f_GUS_R" style=3D"color:#333333; =
font-family:arial,helvetica,sans-serif; font-size:12px; =
line-height:16px;">To help us improve the emails we send you, we collect =
basic information from your device such as when they are opened. For =
more information please read our <a =
href=3D"https://www.lloydsbank.com/cookies?elqTrackId=3Dc3cb7bcaf50148498=
97204cee9cf03fc&elq=3D8f396c627d894fa698ef6f8082cf9871&elqaid=3D9466&elqa=
t=3D1&elqCampaignId=3D1652&elqcst=3D272&elqcsid=3D57433&elqak=3D8AF541F91=
3A60AA48B7058FFC842BEB64328BE51DC5D89D053080DEC5ED7147ADD23" =
style=3D"text-decoration:underline; color:#006A4D;" target=3D"_blank" =
title=3D"Visit this page if you=E2=80=99d like to read the Lloyds Bank =
cookies policy.">Cookies Policy</a>.</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</span>
<!-- LB_JIT_NOTICE -->
<span style=3D"display: inline !important;"></span>
<!-- LB_IMPORTANT_INFO -->
<span style=3D"display: inline !important;"><!-- =
LIVE_LB_IMPORTANT_INFO -->
<table align=3D"center" bgcolor=3D"#fffffe" border=3D"0" =
cellpadding=3D"0" cellspacing=3D"0" class=3D"m_w100pc" =
style=3D"margin:auto; background-color:#fffffe;" width=3D"600">
<tbody>
<tr>
<td align=3D"left" style=3D"padding:0 20px 16px 20px;">
<table align=3D"center" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" class=3D"m_w100pc" width=3D"560">
<tbody>
<tr>
<td align=3D"left" class=3D"f_LBJ f_GUS_R" style=3D"color:#333333; =
font-family:arial,helvetica,sans-serif; font-size:12px; =
line-height:16px;"><strong class=3D"f_LBJ_B f_GUS_B">What to expect from =
our emails</strong><br />
<br />
We will:<br />
• Always include your name and the last four digits of an =
account you have with us.<br />
• Sometimes include links to more information to help you.<br =
/>
• Sometimes send you links to our secure app, to take you =
straight to the information you need.<br />
<br />
We will never:<br />
• Send you to a web page that asks for your log in, personal =
or banking details.<br />
<br />
If you're not sure that an email is from us:<br />
• Forward it to <a =
href=3D"mailto:emailscams@lloydsbanking.com" =
style=3D"text-decoration:underline; color:#006A4D;" target=3D"_blank" =
title=3D"Forward suspicious emails to this email =
address.">emailscams@lloydsbanking.com</a> and then delete it.<br />
• Speak to us to check. You could do this by messaging us =
from our app or Online banking.<br />
<br />
We have lots of information to keep you and your money safe on our =
website. Just visit our <a =
href=3D"https://www.lloydsbank.com/help-guidance/protecting-yourself-from=
-fraud.html?elqTrackId=3D7805b7a71338494b8fe7dafc3fb90388&elq=3D8f396c627=
d894fa698ef6f8082cf9871&elqaid=3D9466&elqat=3D1&elqCampaignId=3D1652&elqc=
st=3D272&elqcsid=3D16710&elqak=3D8AF5082DC232F70E90A627EFC30B800ACA32BE51=
DC5D89D053080DEC5ED7147ADD23" style=3D"text-decoration:underline; =
color:#006A4D;" target=3D"_blank" title=3D"Visit this page if =
you=E2=80=99d want to learn how to protect yourself from fraud.">Fraud =
Hub</a>.</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</span>
<!-- LB_RELAY_SERVICE -->
<span style=3D"display: inline !important;"><!-- =
LIVE_LB_RELAY_SERVICE -->
<table align=3D"center" bgcolor=3D"#fffffe" border=3D"0" =
cellpadding=3D"0" cellspacing=3D"0" class=3D"m_w100pc" =
style=3D"margin:auto; background-color:#fffffe;" width=3D"600">
<tbody>
<tr>
<td align=3D"left" style=3D"padding:0 20px 16px 20px;">
<table align=3D"center" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" class=3D"m_w100pc" width=3D"560">
<tbody>
<tr>
<td align=3D"left" class=3D"f_LBJ f_GUS_R" style=3D"color:#333333; =
font-family:arial,helvetica,sans-serif; font-size:12px; =
line-height:16px;"><span style=3D"font-size:16px; line-height:20px;">If =
you need this communication in another format, such as large print, =
Braille or audio CD, please contact us.</span><br />
You can call us using Relay UK if you have a hearing or speech =
impairment. There's more information on the <a =
href=3D"https://www.relayuk.bt.com?elqTrackId=3Dc59c9d0ef4524b318905aa851=
721008b&elq=3D8f396c627d894fa698ef6f8082cf9871&elqaid=3D9466&elqat=3D1&el=
qCampaignId=3D1652&elqcst=3D272&elqcsid=3D16707&elqak=3D8AF50B810BBDC542B=
DACF7F031A8356241A3BE51DC5D89D053080DEC5ED7147ADD23" =
style=3D"text-decoration:underline; color:#006A4D;" target=3D"_blank" =
title=3D"Visit this page to find out more about Relay UK.">Relay UK</a> =
help pages.<br />
<a =
href=3D"https://www.lloydsbank.com/signvideo?elqTrackId=3Debf3920cd79c473=
1b2dc8e9a61a0bd33&elq=3D8f396c627d894fa698ef6f8082cf9871&elqaid=3D9466&el=
qat=3D1&elqCampaignId=3D1652&elqcst=3D272&elqcsid=3D16707&elqak=3D8AF5114=
C18E1234E17831F844B62B4F6E8ABBE51DC5D89D053080DEC5ED7147ADD23" =
style=3D"text-decoration:underline; color:#006A4D;" target=3D"_blank" =
title=3D"Visit this page to find out more about SignVideo =
services.">SignVideo</a> services are also available if you’re =
Deaf and use British Sign Language.<br />
If you need support due to a disability please get in touch.</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</span>
<!-- LB_CALLS_MONITORED -->
<span style=3D"display: inline !important;"><!-- =
LIVE_LB_CALLS_MONITORED -->
<table align=3D"center" bgcolor=3D"#fffffe" border=3D"0" =
cellpadding=3D"0" cellspacing=3D"0" class=3D"m_w100pc" =
style=3D"margin:auto; background-color:#fffffe;" width=3D"600">
<tbody>
<tr>
<td align=3D"left" style=3D"padding:0 20px 16px 20px;">
<table align=3D"center" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" class=3D"m_w100pc" width=3D"560">
<tbody>
<tr>
<td align=3D"left" class=3D"f_LBJ f_GUS_R" style=3D"color:#333333; =
font-family:arial,helvetica,sans-serif; font-size:12px; =
line-height:16px;">Calls and online sessions may be monitored and =
recorded. Not all Telephone Banking services are available 24 hours =
a day, seven days a week.</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</span>
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<!-- LIVE_LB_REG_OFFICE -->
<span style=3D"display: inline !important;"><!-- =
LIVE_LB_REG_OFFICE -->
<table align=3D"center" bgcolor=3D"#fffffe" border=3D"0" =
cellpadding=3D"0" cellspacing=3D"0" class=3D"m_w100pc" =
style=3D"margin:auto; background-color:#fffffe;" width=3D"600">
<tbody>
<tr>
<td align=3D"left" style=3D"padding:0 20px 16px 20px;">
<table align=3D"center" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" class=3D"m_w100pc" width=3D"560">
<tbody>
<tr>
<td align=3D"left" class=3D"f_LBJ f_GUS_R" style=3D"color:#333333; =
font-family:arial,helvetica,sans-serif; font-size:12px; =
line-height:16px;">Lloyds and Lloyds Bank are trading names of Lloyds =
Bank plc. Registered Office: 25 Gresham Street, London =
EC2V 7HN. Registered in England and Wales no. 2065 Lloyds Bank =
plc is authorised by the Prudential Regulation Authority and regulated =
by the Financial Conduct Authority and the Prudential Regulation =
Authority under registration number 119278.</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</span>
</td>
</tr>
</tbody></table>
<!-- NPS SHARED FOOTER END -->
=20
=20
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<img class=3D"m_h" =
src=3D"https://image.emails.lloydsbank.com/EloquaImages/clients/LloydsBan=
kingGroup/%7B62bfd74b-401b-4e55-b596-d7aa6af4c3a4%7D_spacer.gif" =
style=3D"display:block; width:600px; border:1px solid transparent;" =
width=3D"600" height=3D"1">
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</div>
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