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To: <bob@sarahharvey.com>
Subject: Welcome to Monzo!
Date: Fri, 14 Mar 2025 11:07:10 -0000
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Hey there, welcome to Monzo!
Here are some useful bits of info to help you get started.
Good to know
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You can change your PIN at an ATM. Don't worry, we won't charge you to take
cash out (some machines will say we might, but you can ignore that).
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We don't charge any fees for paying with your card, and you don't have an
overdraft right now. If we ever do start charging, we'll give you plenty of
notice.
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Your card is always ready to travel. You don't need to tell us if you're
going abroad — we won't block your card just because you're not in the UK.
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Do any of your friends already use Monzo? If so, paying each other will be a
breeze. Tap on Payments to find out who's already on board.
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We’ll tell you when you’re about to go into your arranged overdraft (and if
you go into it), whether you’re about to go over your limit or a payment’s
going to bounce. You can turn these notifications off in Settings if you
want to.
Help us get better!
Since we started 3 years ago, Monzo users have shaped our features and had a
huge say in where we're headed. (They even chose our name.)
To get better, we need your ideas and suggestions. Join our community forum
to talk to the team, vote on ideas and see sneak peeks of new features.
Join the Monzo Community
Stay in touch
You can always reach us through the in-app chat. If it's really urgent,
we're here to help:
<tel:08008021456> 0800 8021 456
<mailto:help@monzo.com> help@monzo.com
<tel:08008021456> 0800 8021 456
<mailto:help@monzo.com> help@monzo.com
You can unsubscribe at any time. You won't receive anymore emails from
Monzo, unless they're transactional emails about your account that we need
to send you.
Monzo Bank Limited is a company registered in England and Wales
(No.09446231) registered at Broadwalk House, 5 Appold Street, London EC2A
2AG. Monzo Bank Ltd is authorised by the Prudential Regulation Authority
(PRA) and regulated by the Financial Conduct Authority and the PRA. Our
Financial Services Register number is 730427.
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#newsletter-2017-08 #section-top-story > table > tbody > tr > td {
border-radius: 6px;
}
#newsletter #section-stories > table > tbody > tr > td > a > table > =
tbody > tr > td {
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table > tbody > tr > td {
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table > tbody > tr > td {
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}
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table > tbody > tr > td {
border-radius: 6px;
}
#newsletter #section-footer {
border-radius: 6px !important;
}
#newsletter-2017-01 #section-footer {
border-radius: 6px !important;
}
#newsletter-2017-02 #section-footer {
border-radius: 6px !important;
}
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border-radius: 6px !important;
}
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border-radius: 6px !important;
}
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border-radius: 6px !important;
}
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border-radius: 6px !important;
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display: table-cell !important; height: 16px !important;
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#crowdcube-invest tr#section-main > td {
margin-bottom: 24px !important; padding-left: 32px !important; =
padding-right: 32px !important; border-radius: 6px !important;
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#crowdcube-confirmation tr#section-main > td {
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#crowdcube-rejection tr#section-main > td {
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#crowdcube-congratulations tr#section-main =
#complete-your-investment-section .invest-step img {
display: block; margin: 20px auto 0;
}
#crowdcube-congratulations tr#section-main =
#complete-your-investment-section .invest-step p {
text-align: center;
}
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#complete-your-investment-section .invest-step img {
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}
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#complete-your-investment-section .invest-step p {
text-align: center;
}
}
</style>
</head>
<body style=3D"font-family: 'Helvetica Neue', 'Helvetica', Helvetica, =
Arial, sans-serif; font-size: 14px; height: 100% !important; =
line-height: 1.6em; -webkit-font-smoothing: antialiased; =
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width: 100%; background-color: white;" width=3D"100%" bgcolor=3D"white">
<tbody>
<tr>
<td style=3D"box-sizing: border-box; font-family: 'Helvetica Neue', =
Helvetica, Arial, 'Lucida Grande', sans-serif; font-size: 14px; =
vertical-align: top;" valign=3D"top"></td>
<td class=3D"container" style=3D"box-sizing: border-box; font-family: =
'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; =
font-size: 14px; vertical-align: top; display: block; max-width: 580px; =
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valign=3D"top">
<div class=3D"content" style=3D"box-sizing: border-box; display: block; =
max-width: 580px; margin: 0 auto; padding: 10px 0;">
<div class=3D"header" style=3D"box-sizing: border-box; =
margin-bottom: 10px; margin-top: 0; width: 100%;">
<table style=3D"box-sizing: border-box; border-collapse: =
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width: 100%;" width=3D"100%">
<tbody>
<tr>
<td style=3D"box-sizing: border-box; font-family: =
'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; =
font-size: 14px; vertical-align: top;" valign=3D"top">
<a =
href=3D"https://mailgun-clicks.email.monzo.com/c/eJyM0ctuozoYB_CnMZvqRL7g=
OFl40TRFanPpaSYzNCtkzJfiCmPLOGjK049AmoqZ1ews_3_Sd9PKemXeW8Q3v5-FqRDfynS1x=
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style=3D"box-sizing: border-box; color: #348eda; text-decoration: =
underline;">
<img =
src=3D"http://mondoimages.s3.amazonaws.com/email/Logo@2x.png" =
height=3D"32" alt=3D"The Monzo Logo" style=3D"-ms-interpolation-mode: =
bicubic; max-width: 100%;">
</a>
</td>
</tr>
</tbody>
</table>
</div>
<table class=3D"main welcome" style=3D"box-sizing: border-box; =
border-collapse: separate !important; mso-table-lspace: 0pt; =
mso-table-rspace: 0pt; width: 100%; background-color: #ffffff; =
border-radius: 3px; font-size: 15px; line-height: 24px; border: none;" =
width=3D"100%" bgcolor=3D"#ffffff">
<tbody>
<tr>
<td style=3D"box-sizing: border-box; font-family: 'Helvetica Neue', =
Helvetica, Arial, 'Lucida Grande', sans-serif; font-size: 14px; =
vertical-align: top;" valign=3D"top">
<table class=3D"panel panel-dark panel-intro" style=3D"box-sizing: =
border-box; mso-table-lspace: 0pt; mso-table-rspace: 0pt; width: 100%; =
border-collapse: separate !important; border-radius: 8px; margin-top: 0; =
background-color: #15233b; color: white; font-size: 15px; padding: 40px =
20px;" width=3D"100%" bgcolor=3D"#15233b">
<tbody>
<tr>
<td class=3D"align-center" style=3D"box-sizing: border-box; =
font-family: 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', =
sans-serif; font-size: 14px; vertical-align: top; text-align: center;" =
valign=3D"top" align=3D"center">
<img class=3D"intro" =
src=3D"http://mondoimages.s3.amazonaws.com/email/hotchip.png" =
style=3D"-ms-interpolation-mode: bicubic; max-width: 100%; width: 200px; =
margin-bottom: 48px;" width=3D"200">
<h1 style=3D"font-family: 'Helvetica Neue', Helvetica, =
Arial, 'Lucida Grande', sans-serif; font-weight: 600; line-height: 32px; =
font-size: 24px; text-transform: none; max-width: 400px; margin: auto =
auto 26px;">Hey there, welcome to Monzo!</h1>
<p style=3D"font-family: 'Helvetica Neue', Helvetica, Arial, =
'Lucida Grande', sans-serif; font-weight: normal; font-size: 15px; =
color: white; margin: 0 0 0px;">Here are some useful bits of info to =
help you get started.<br></p>
</td>
</tr>
</tbody>
</table>
<table class=3D"panel" style=3D"box-sizing: border-box; =
border-collapse: separate !important; mso-table-lspace: 0pt; =
mso-table-rspace: 0pt; width: 100%; margin-top: 20px; border-radius: =
8px; background-color: #f5f5f5; padding: 40px 20px;" width=3D"100%" =
bgcolor=3D"#f5f5f5">
<tbody>
<tr>
<td class=3D"align-center" style=3D"box-sizing: border-box; =
font-family: 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', =
sans-serif; font-size: 14px; vertical-align: top; text-align: center;" =
valign=3D"top" align=3D"center">
<h1 style=3D"color: #111111; font-family: 'Helvetica Neue', =
Helvetica, Arial, 'Lucida Grande', sans-serif; font-weight: 600; =
line-height: 32px; font-size: 24px; text-transform: none; max-width: =
400px; margin: auto auto 26px;">Good to know</h1>
<img =
src=3D"http://mondoimages.s3.amazonaws.com/email/atm.png" =
style=3D"-ms-interpolation-mode: bicubic; max-width: 100%; width: 45px; =
margin: 10px auto 20px;" width=3D"45">
<p class=3D"shrink-350" style=3D"font-family: 'Helvetica =
Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; font-size: 14px; =
font-weight: normal; max-width: 350px; margin: 0 auto 40px;">
You can change your PIN at an ATM. Don't worry, we won't =
charge you to take cash out (some machines will say we might, but you =
can ignore that).
</p>
<img =
src=3D"http://mondoimages.s3.amazonaws.com/email/coins.png" =
style=3D"-ms-interpolation-mode: bicubic; max-width: 100%; width: 45px; =
margin: 10px auto 20px;" width=3D"45">
<p class=3D"shrink-350" style=3D"font-family: 'Helvetica =
Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; font-size: 14px; =
font-weight: normal; max-width: 350px; margin: 0 auto 40px;">
We don't charge any fees for paying with your card, and you don't have =
an overdraft right now. If we ever do start charging, we'll give you =
plenty of notice. </p>
<img =
src=3D"http://mondoimages.s3.amazonaws.com/email/globe.png" =
style=3D"-ms-interpolation-mode: bicubic; max-width: 100%; width: 45px; =
margin: 10px auto 20px;" width=3D"45">
<p class=3D"shrink-350" style=3D"font-family: 'Helvetica =
Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; font-size: 14px; =
font-weight: normal; max-width: 350px; margin: 0 auto 40px;">
Your card is always ready to travel. You don't need to =
tell us if you're going abroad =E2=80=94 we won't block your card just =
because you're not in the UK.
</p>
<img =
src=3D"http://mondoimages.s3.amazonaws.com/email/friends.png" =
style=3D"-ms-interpolation-mode: bicubic; max-width: 100%; width: 45px; =
margin: 10px auto 20px;" width=3D"45">
<p class=3D"shrink-350" style=3D"font-family: 'Helvetica =
Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; font-size: 14px; =
font-weight: normal; max-width: 350px; margin: 0 auto 40px;">
Do any of your friends already use Monzo? If so, paying =
each other will be a breeze. Tap on Payments to find out who's already =
on board.
</p>
<img =
src=3D"http://mondoimages.s3.amazonaws.com/email/coins.png" =
style=3D"-ms-interpolation-mode: bicubic; max-width: 100%; width: 45px; =
margin: 10px auto 20px;" width=3D"45">
<p class=3D"shrink-350" style=3D"font-family: 'Helvetica =
Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; font-size: 14px; =
font-weight: normal; max-width: 350px; margin: 0 auto 40px;">
We=E2=80=99ll tell you when you=E2=80=99re about to go =
into your arranged overdraft (and if you go into it), whether =
you=E2=80=99re about to go over your limit or a payment=E2=80=99s going =
to bounce. You can turn these notifications off in Settings if you want =
to.=20
</p>
</td>
</tr>
</tbody>
</table>
<table class=3D"panel" style=3D"box-sizing: border-box; =
border-collapse: separate !important; mso-table-lspace: 0pt; =
mso-table-rspace: 0pt; width: 100%; margin-top: 20px; border-radius: =
8px; background-color: #f5f5f5; padding: 40px 20px;" width=3D"100%" =
bgcolor=3D"#f5f5f5">
<tbody>
<tr>
<td class=3D"align-center" style=3D"box-sizing: border-box; =
font-family: 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', =
sans-serif; font-size: 14px; vertical-align: top; text-align: center;" =
valign=3D"top" align=3D"center">
<h1 style=3D"color: #111111; font-family: 'Helvetica Neue', =
Helvetica, Arial, 'Lucida Grande', sans-serif; font-weight: 600; =
line-height: 32px; font-size: 24px; text-transform: none; max-width: =
400px; margin: auto auto 26px;">Help us get better!</h1>
<p class=3D"shrink-350" style=3D"font-family: 'Helvetica =
Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; font-size: 14px; =
font-weight: normal; max-width: 350px; margin: 0 auto 40px;">
Since we started 3 years ago, Monzo users have shaped our =
features and had a huge say in where we're headed. (They even chose our =
name.)
</p>
<p class=3D"shrink-350" style=3D"font-family: 'Helvetica Neue', =
Helvetica, Arial, 'Lucida Grande', sans-serif; font-size: 14px; =
font-weight: normal; max-width: 350px; margin: 0 auto 40px;">
To get better, we need your ideas and suggestions. Join =
our community forum to talk to the team, vote on ideas and see sneak =
peeks of new features.
</p>
<table id=3D"" class=3D"btn btn-primary " cellpadding=3D"0" =
cellspacing=3D"0" style=3D"box-sizing: border-box; border-collapse: =
separate !important; mso-table-lspace: 0pt; mso-table-rspace: 0pt; =
width: 100%; margin: auto;" width=3D"100%">
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font-family: 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', =
sans-serif; font-size: 14px; vertical-align: top; padding-bottom: 15px;" =
valign=3D"top">
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mso-table-rspace: 0pt; width: auto;">
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<td style=3D"box-sizing: border-box; font-family: =
'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; =
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border-radius: 5px; text-align: center;" valign=3D"top" =
bgcolor=3D"#00a4db" align=3D"center">
<a =
href=3D"https://mailgun-clicks.email.monzo.com/c/eJyM0c9vmzAUB_C_xlyqRf6B=
ITn40DRFavOja5aN5oSMeWlcYWwZgxb--gmkbWyn3iy_j_Te-z4ljZP6vUF8_ftZ6ArxjYiXK=
8zTaAbASF0XbVd-gAojyaFW1sBdsHd72wwWUTL3zttRFo00MPLJzIEHpZ2GJhSVNVI3I2qll9=
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bJX-skVjAwmi9tLety-PQT-47Te5VDA5iV_zaWkw3Pm3w9rw85Dcs6-npbF69PPumu3X-pvdf=
_xMjzf7_T3ozs-pqdHRDnbRF6UtkQx_v9aQYxjRUGUs3B7QX8FAAD__8c2zYA" =
style=3D"box-sizing: border-box; line-height: 22px; text-decoration: =
none; background-color: #00a4db; border-radius: 5px; cursor: pointer; =
display: inline-block; color: white; font-weight: 500; text-transform: =
none; font-size: 17px; margin: 0; padding: 12px 38px; border: #00a4db;" =
target=3D"_blank">
Join the Monzo Community
</a>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
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</table>
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border-collapse: separate !important; mso-table-lspace: 0pt; =
mso-table-rspace: 0pt; width: 100%; margin-top: 20px; border-radius: =
8px; background-color: #f5f5f5; padding: 40px 20px;" width=3D"100%" =
bgcolor=3D"#f5f5f5">
<tbody>
<tr>
<td class=3D"align-center" style=3D"box-sizing: border-box; =
font-family: 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', =
sans-serif; font-size: 14px; vertical-align: top; text-align: center;" =
valign=3D"top" align=3D"center">
<h1 style=3D"color: #111111; font-family: 'Helvetica Neue', =
Helvetica, Arial, 'Lucida Grande', sans-serif; font-weight: 600; =
line-height: 32px; font-size: 24px; text-transform: none; max-width: =
400px; margin: auto auto 26px;">Stay in touch</h1>
<p class=3D"shrink-400" style=3D"font-family: 'Helvetica =
Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; font-size: 14px; =
font-weight: normal; max-width: 400px; margin: 0 auto 40px;">
You can always reach us through the in-app chat. If it's =
really urgent, we're here to help:
</p>
<div class=3D"no-media-query" style=3D"box-sizing: =
border-box;">
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<table border=3D"0" cellspacing=3D"0" cellpadding=3D"0" =
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<td width=3D"240" align=3D"center" style=3D"padding: 20px =
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max-width: 240px; min-width: 240px; margin: 0 -2px;">
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separate !important; mso-table-lspace: 0pt; mso-table-rspace: 0pt; =
width: 100%; border-spacing: 0 !important; table-layout: fixed =
!important; margin: 0 auto;">
<tbody>
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<td style=3D"box-sizing: border-box; font-family: =
'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; =
font-size: 14px; vertical-align: top; padding: 0px 10px 10px;" =
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center; background-color: #00a4db; border: #00a4db;" valign=3D"top" =
bgcolor=3D"#00a4db">
<a href=3D"tel:08008021456" =
target=3D"_blank" style=3D"box-sizing: border-box; text-align: center; =
text-decoration: none; line-height: 1.1; font-size: 17px; border-radius: =
5px; color: white; display: block; font-family: sans-serif; =
background-color: #00a4db; border-color: #00a4db; border-style: solid; =
border-width: 15px 10px;">
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<img height=3D"16" =
src=3D"http://mondoimages.s3.amazonaws.com/email/phone@2x.png" =
style=3D"-ms-interpolation-mode: bicubic; max-width: 100%; =
margin-bottom: -2px;">
0800 8021 456
<!--[if =
mso]> <![endif]-->
</a>
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<!-- Button : END -->
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<tbody>
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valign=3D"top">
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center; background-color: #f4b851; border: #f4b851;" valign=3D"top" =
bgcolor=3D"#f4b851">
<a href=3D"mailto:help@monzo.com" =
style=3D"box-sizing: border-box; text-align: center; text-decoration: =
none; line-height: 1.1; font-size: 17px; border-radius: 5px; color: =
white; display: block; font-family: sans-serif; background-color: =
#f4b851; border-color: #f4b851; border-style: solid; border-width: 15px =
10px;" target=3D"_blank">
<!--[if =
mso]> <![endif]-->
<img height=3D"16" =
src=3D"http://mondoimages.s3.amazonaws.com/email/mail.png" =
style=3D"-ms-interpolation-mode: bicubic; max-width: 100%; =
margin-bottom: -2px;">
help@monzo.com
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mso]> <![endif]-->
</a>
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</tbody>
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<!-- Button : END -->
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</table>
</div>
<!--[if mso]>
</td>
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</table>
<![endif]-->
</div>
<div class=3D"small-screen-block" style=3D"box-sizing: =
border-box; width: 0; height: 0; overflow: hidden; float: left; display: =
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<td style=3D"box-sizing: border-box; =
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sans-serif; font-size: 14px; vertical-align: top; background-color: =
#00a4db; border-radius: 5px; text-align: center;" valign=3D"top" =
bgcolor=3D"#00a4db" align=3D"center">
<a href=3D"tel:08008021456" =
style=3D"box-sizing: border-box; line-height: 22px; text-decoration: =
none; background-color: #00a4db; border-radius: 5px; cursor: pointer; =
display: inline-block; color: white; font-weight: 500; text-transform: =
none; font-size: 17px; margin: 0; padding: 12px 38px; border: #00a4db;" =
target=3D"_blank">
<img class=3D"btn-icon" height=3D"" =
src=3D"http://mondoimages.s3.amazonaws.com/email/phone@2x.png" =
style=3D"-ms-interpolation-mode: bicubic; max-width: initial; width: =
initial; height: 16px;">
0800 8021 456
</a>
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<table id=3D"" class=3D"btn btn-secondary " =
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sans-serif; font-size: 14px; vertical-align: top; padding-bottom: 15px;" =
valign=3D"top">
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mso-table-rspace: 0pt; width: auto;">
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<td style=3D"box-sizing: border-box; =
font-family: 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', =
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bgcolor=3D"#f4b851" align=3D"center">
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style=3D"-ms-interpolation-mode: bicubic; max-width: initial; width: =
initial; height: 16px;">
help@monzo.com
</a>
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font-family: 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', =
sans-serif; vertical-align: top; text-align: center; font-size: 14px; =
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You can <a =
href=3D"https://mailgun-clicks.email.monzo.com/c/eJyMkc1unDAUhZ_GbKJGxsYw=
s_AiE4KUzE-a6bRkVsg2dzKOMLaMQQ1PX4HUiLab7iyfz7rfPVbCOKHfWsQ2v4-VrhHLebJaY=
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nSbxmOKFxdOUrYAAUS7nGaZrUTNQUGFVKKUlEnLBIc4IJwzRO4hhnMb4FgimkTEkgkK0JQwme=
e7010x7zyg2_huA6RO8QKRApPhNEir7tetkpryVMIS3mx4jm0kpEWIL_6g-RdABvK2XbAdG8z=
5krD-dXtaWyPDhv9121Z7vLZa_0o6toPJoi6S7Zcft6H9iP02ZXQgX5c_lSCkHGp8K_HTaGns=
f0XHw9raqXx59N322_NN-a4f15fLrb6e9Hd3zITg-IMJpHnk9i_2hFgU9aUeBy8QsDJ78CAAD=
__8KH2yg" style=3D"box-sizing: border-box; text-decoration: underline; =
color: #999999;" target=3D"_blank">unsubscribe</a> at any time. You =
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sans-serif; vertical-align: top; color: #999999; text-align: center; =
font-size: 12px; padding: 20px 10px 40px;" valign=3D"top">
Monzo Bank Limited is a company registered in England and =
Wales (No.09446231) registered at Broadwalk House, 5 Appold Street, =
London EC2A 2AG. Monzo Bank Ltd is authorised by the Prudential =
Regulation Authority (PRA) and regulated by the Financial Conduct =
Authority and the PRA. Our Financial Services Register number is 730427.
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