File: D:/hMailServer/Data/sarahharvey.com/bob/E8/{E81EC885-6AFD-43A5-AF30-443728B89AB5}.eml
From: "robert home" <bob@sarahharvey.com>
To: <sue@sarahharvey.com>
References: <47D65A708E4A4510BDDF08194F0A5321@SusanHomePC>
In-Reply-To: <47D65A708E4A4510BDDF08194F0A5321@SusanHomePC>
Subject: RE: insurance B769128A
Date: Wed, 17 Apr 2019 10:30:30 +0100
Message-ID: <005e01d4f500$33d577e0$9b8067a0$@sarahharvey.com>
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I remember this well as this is when I took the car for advice on a
scratch on the window.
They told me that the windscreen needed changing.
I did not have my insurance details with me but they said that they could
check on their centralised data base to see if it could be replaced by
them by using the registration.
A young girl and man. Very pleasant people.
They came back to me immediately and said yes. With a �150 excess. The
insurance company that I was with would allow that.
I left my car with them with not thinking that this would be a problem.
Their problem not ours!
Bob Home
Sarah Harvey Limited
Sarah Harvey House
37 Chandos Street
Leamington Spa
Warwickshire
CV32 4RL
Tel: +44(0) 1926 450545
Fax: +44(0) 1926 450658
Mobile: +44 (0)7887726814
email: <mailto:bob@sarahharvey.com> bob@sarahharvey.com
From: sue@sarahharvey.com <sue@sarahharvey.com>
Sent: 17 April 2019 10:01
To: Bob <bob@sarahharvey.com>
Subject: Fw: insurance B769128A
Importance: High
Susan Home
Senior Consultant
Sarah Harvey Limited
37 Chandos Street
Leamington Spa
Warwickshire
CV32 4RL
Tel: +0044(0)01926450545
Mobile:+44(0)7714734418
We respect our clients' privacy. Your personal details will not be shared
with third parties as per Sarah Harvey GDPR policy. By submitting your
details you consent to being contacted by Sarah Harvey Limited by
telephone and email for this and similar positions. Please see our website
for further GDPR information at www.sarahharvey.com
<http://www.sarahharvey.com> .
From: Stephanie Geary <mailto:stephanie.geary@mobilewindscreens.co.uk>
Sent: Wednesday, April 17, 2019 9:29 AM
To: mailto:sue@sarahharvey.com
Subject: RE: insurance B769128A
Good morning Mrs Home,
At the time of the damage we had the insurance company as Eldon Insurance,
this is why it has taken so long to get our invoice paid. I have done a
policy check with Eldon Insurance first before I sent my information
letters to you, and Eldon Insurance email me back to say your policy
expired with them back in 26/05/2018.
As attached your email showing your insurance company is with Direct Line.
Unfortunately Direct Line Insurance will not pay us for the claim as we do
not have direct billing with them.
Had we known you were insured with Direct Line we would not have done the
job, and would have referred you to their windscreen provider.
I am sorry to say I will have to re invoice you for the balance of the
claim which will be �448.80.
Upon receipt of payment we will forward a receipted invoice so that you
can see if Direct Line Insurance can reimburse you for the windscreen
replacement.
We apologise for the inconvenience and thank you for your co-operation.
Regards
Stephanie
Stephanie Geary
Finance Administrator
Mobile Windscreens Ltd trading as National Windscreens
Tel: 0117 304 2000
Fax: 0117 304 2009
E-mail: <wlmailhtml:stephanie.geary@mobilewindscreens.co.uk>
stephanie.geary@mobilewindscreens.co.uk
Visit our website: <wlmailhtml:www.nationalwindscreens.co.uk>
www.nationalwindscreens.co.uk
Any views or opinions expressed in this email are solely those of the
sender and do not necessarily represent those of Mobile Windscreens Ltd.
This email, including any files transmitted with it, is confidential and
intended solely for the use of the individual to whom it is addressed. If
you are not the intended recipient be aware that any disclosure, copying,
distribution or use of the information contained in this email or any
attachments is prohibited. If you received this email in error, please
contact the sender immediately and delete the material from any computer.
Registered Address: St Philips Road, Bristol. BS2 0HL Company No: 1370175
From: sue@sarahharvey.com <mailto:sue@sarahharvey.com>
[mailto:sue@sarahharvey.com]
Sent: 16 April 2019 16:45
To: Stephanie Geary
Subject: Fw: insurance
Importance: High
*This message originates from outside Mobile Windscreens. Consider
carefully whether you should click on any links, open any attachments or
reply*
I refer to you letter regarding information you require regarding a claim
made last year.
See attached completed we never received the first letter which is why you
did not have a reply so not happy you put that you will be charging if you
did not receive a reply!!!
Also I have just checked our bank account and we paid ?150 excess on our
insurance documents it should be ?125 so I will await your reply as to
what will happen about this considering its almost 8 months ago!!
Regards
Sue Home
Sarah Harvey Limited
Sarah Harvey House
37 Chandos Street
Leamington Spa
Warwickshire
CV32 4RL
Tel: +44(0) 1926 450545
Mobile: +44 (0)7714734418
email: sue@sarahharvey.com <mailto:sue@sarahharvey.com>
We respect our clients' privacy. Your personal details will not be shared
with third parties as per Sarah Harvey GDPR policy. By submitting your
details you consent to being contacted by Sarah Harvey Limited by
telephone and email for this and similar positions. Please see our website
for further GDPR information at www.sarahharvey.com
<http://www.sarahharvey.com> .
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</o:shapelayout></xml><![endif]--></head><body lang=3DEN-GB =
link=3D"#0563C1" vlink=3D"#954F72"><div class=3DWordSection1><p =
class=3DMsoNormal>I remember this well as this is when I took the car =
for advice on a scratch on the window.<o:p></o:p></p><p =
class=3DMsoNormal>They told me that the windscreen needed =
changing.<o:p></o:p></p><p class=3DMsoNormal>I did not have my insurance =
details with me but they said that they could check on their centralised =
data base to see if it could be replaced by them by using the =
registration.<o:p></o:p></p><p class=3DMsoNormal>A young girl and man. =
Very pleasant people.<o:p></o:p></p><p class=3DMsoNormal>They came back =
to me immediately and said yes. With a =A3150 excess. The insurance =
company that I was with would allow that.<o:p></o:p></p><p =
class=3DMsoNormal>I left my car with them with not thinking that this =
would be a problem.<o:p></o:p></p><p class=3DMsoNormal>Their problem not =
ours!<o:p></o:p></p><p class=3DMsoNormal><o:p> </o:p></p><div><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-GB'> <o:p></o:p></span></p><p =
class=3DMsoNormal><span style=3D'mso-fareast-language:EN-GB'>Bob =
Home<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-GB'>Sarah Harvey Limited<br>Sarah =
Harvey House <br>37 Chandos Street<br>Leamington =
Spa<br>Warwickshire<br>CV32 4RL<br> <br>Tel: +44(0) 1926 =
450545<br>Fax: +44(0) 1926 450658<br>Mobile: +44 =
(0)7887726814<br> <br>email: <a =
href=3D"mailto:bob@sarahharvey.com"><span =
style=3D'color:blue'>bob@sarahharvey.com</span></a></span><span =
style=3D'mso-fareast-language:EN-GB'><o:p></o:p></span></p></div><p =
class=3DMsoNormal><o:p> </o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3DMsoNormal><b><span lang=3DEN-US =
style=3D'mso-fareast-language:EN-GB'>From:</span></b><span lang=3DEN-US =
style=3D'mso-fareast-language:EN-GB'> sue@sarahharvey.com =
<sue@sarahharvey.com> <br><b>Sent:</b> 17 April 2019 =
10:01<br><b>To:</b> Bob <bob@sarahharvey.com><br><b>Subject:</b> =
Fw: insurance B769128A<br><b>Importance:</b> =
High<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p> </o:p></p><div><div><div><p =
class=3DMsoNormal><span =
style=3D'font-size:12.0pt;color:black;mso-fareast-language:EN-GB'> <=
o:p></o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;color:black;mso-fareast-language:EN-GB'> <=
o:p></o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;color:black;mso-fareast-language:EN-GB'>Susan =
Home<br>Senior Consultant<br>Sarah Harvey Limited<br>37 Chandos =
Street<br>Leamington Spa<br>Warwickshire<br>CV32 4RL<br>Tel: =
+0044(0)01926450545<br>Mobile:+44(0)7714734418<br><br><br>We respect our =
clients' privacy. Your personal details will not be shared with third =
parties as per Sarah Harvey GDPR policy. By submitting your details you =
consent to being contacted by Sarah Harvey Limited by telephone and =
email for this and similar positions. Please see our website for further =
GDPR information at <a =
href=3D"http://www.sarahharvey.com">www.sarahharvey.com</a>.<o:p></o:p></=
span></p></div><div><div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black;mso=
-fareast-language:EN-GB'> <o:p></o:p></span></p></div><div><div><p =
class=3DMsoNormal style=3D'background:whitesmoke'><b><span =
style=3D'font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black;mso=
-fareast-language:EN-GB'>From:</span></b><span =
style=3D'font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black;mso=
-fareast-language:EN-GB'> <a =
href=3D"mailto:stephanie.geary@mobilewindscreens.co.uk" =
title=3D"stephanie.geary@mobilewindscreens.co.uk">Stephanie Geary</a> =
<o:p></o:p></span></p></div><div><p class=3DMsoNormal =
style=3D'background:whitesmoke'><b><span =
style=3D'font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black;mso=
-fareast-language:EN-GB'>Sent:</span></b><span =
style=3D'font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black;mso=
-fareast-language:EN-GB'> Wednesday, April 17, 2019 9:29 =
AM<o:p></o:p></span></p></div><div><p class=3DMsoNormal =
style=3D'background:whitesmoke'><b><span =
style=3D'font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black;mso=
-fareast-language:EN-GB'>To:</span></b><span =
style=3D'font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black;mso=
-fareast-language:EN-GB'> <a href=3D"mailto:sue@sarahharvey.com" =
title=3D"sue@sarahharvey.com">mailto:sue@sarahharvey.com</a> =
<o:p></o:p></span></p></div><div><p class=3DMsoNormal =
style=3D'background:whitesmoke'><b><span =
style=3D'font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black;mso=
-fareast-language:EN-GB'>Subject:</span></b><span =
style=3D'font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black;mso=
-fareast-language:EN-GB'> RE: insurance =
B769128A<o:p></o:p></span></p></div></div></div><div><p =
class=3DMsoNormal><span =
style=3D'font-size:12.0pt;color:black;mso-fareast-language:EN-GB'> <=
o:p></o:p></span></p></div></div><div><p class=3DMsoNormal><span =
style=3D'color:#1F497D'>Good morning Mrs Home,</span><span =
style=3D'color:black'><o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'color:black'> <o:p></o:p></span></p><p =
class=3DMsoNormal><span style=3D'color:#1F497D'>At the time of the =
damage we had the insurance company as Eldon Insurance, this is why it =
has taken so long to get our invoice paid. I have done a policy check =
with Eldon Insurance first before I sent my information letters to you, =
and Eldon Insurance email me back to say your policy expired with them =
back in 26/05/2018.</span><span =
style=3D'color:black'><o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'color:black'> <o:p></o:p></span></p><p =
class=3DMsoNormal><span style=3D'color:#1F497D'>As attached your email =
showing your insurance company is with Direct Line. Unfortunately Direct =
Line Insurance will not pay us for the claim as we do not have direct =
billing with them. </span><span =
style=3D'color:black'><o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'color:black'> <o:p></o:p></span></p><p =
class=3DMsoNormal><span style=3D'color:#1F497D'>Had we known you were =
insured with Direct Line we would not have done the job, and would have =
referred you to their windscreen provider.</span><span =
style=3D'color:black'><o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'color:black'> <o:p></o:p></span></p><p =
class=3DMsoNormal><span style=3D'color:#1F497D'>I am sorry to say I will =
have to re invoice you for the balance of the claim which will be =
=A3448.80.</span><span style=3D'color:black'><o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'color:black'> <o:p></o:p></span></p><p =
class=3DMsoNormal><span style=3D'color:#1F497D'>Upon receipt of payment =
we will forward a receipted invoice so that you can see if Direct Line =
Insurance can reimburse you for the windscreen replacement.</span><span =
style=3D'color:black'><o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'color:black'> <o:p></o:p></span></p><p =
class=3DMsoNormal><span style=3D'color:#1F497D'>We apologise for the =
inconvenience and thank you for your co-operation.</span><span =
style=3D'color:black'><o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'color:black'> <o:p></o:p></span></p><p =
class=3DMsoNormal><span style=3D'color:#1F497D'>Regards</span><span =
style=3D'color:black'><o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'color:#1F497D'>Stephanie</span><span =
style=3D'color:black'><o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'color:black'> <o:p></o:p></span></p><p =
class=3DMsoNormal><b><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-GB'>Stephanie Geary<br></span></b><span =
style=3D'font-size:12.0pt;font-family:"Times New =
Roman",serif;color:#1F497D;mso-fareast-language:EN-GB'><br></span><b><spa=
n =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-GB'>Finance Administrator<br>Mobile Windscreens =
Ltd trading as National Windscreens<br>Tel: 0117 304 2000<br>Fax: 0117 =
304 2009<br>E-mail: <a =
href=3D"wlmailhtml:stephanie.geary@mobilewindscreens.co.uk"><span =
style=3D'color:blue'>stephanie.geary@mobilewindscreens.co.uk</span></a><b=
r>Visit our website: <a =
href=3D"wlmailhtml:www.nationalwindscreens.co.uk"><span =
style=3D'color:blue'>www.nationalwindscreens.co.uk</span></a><br></span><=
/b><span style=3D'font-size:12.0pt;font-family:"Times New =
Roman",serif;color:#1F497D;mso-fareast-language:EN-GB'><br></span><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-GB'>Any views or opinions expressed in this email =
are solely those of the sender and do not necessarily represent those of =
Mobile Windscreens Ltd. This email, including any files transmitted with =
it, is confidential and intended solely for the use of the individual to =
whom it is addressed. If you are not the intended recipient be aware =
that any disclosure, copying, distribution or use of the information =
contained in this email or any attachments is prohibited. If you =
received this email in error, please contact the sender immediately and =
delete the material from any computer. Registered Address: St Philips =
Road, Bristol. BS2 0HL Company No: 1370175 </span><span =
style=3D'color:black'><o:p></o:p></span></p><div><div =
style=3D'border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3DMsoNormal><b><span lang=3DEN-US =
style=3D'font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black;mso=
-fareast-language:EN-GB'>From:</span></b><span lang=3DEN-US =
style=3D'font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black;mso=
-fareast-language:EN-GB'> <a =
href=3D"mailto:sue@sarahharvey.com">sue@sarahharvey.com</a> [<a =
href=3D"mailto:sue@sarahharvey.com">mailto:sue@sarahharvey.com</a>] =
<br><b>Sent:</b> 16 April 2019 16:45<br><b>To:</b> Stephanie =
Geary<br><b>Subject:</b> Fw: insurance<br><b>Importance:</b> =
High</span><span =
style=3D'color:black'><o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><span =
style=3D'color:black'> <o:p></o:p></span></p><p =
class=3DMsoNormal><span style=3D'font-size:12.0pt;font-family:"Times New =
Roman",serif;color:black;mso-fareast-language:EN-GB'><br><br></span><span=
=
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:red;mso-fa=
reast-language:EN-GB'>*This message originates from outside Mobile =
Windscreens. Consider carefully whether you should click on any links, =
open any attachments or reply* </span><span =
style=3D'color:black'><o:p></o:p></span></p><div><div><div><div><p =
class=3DMsoNormal><span =
style=3D'font-size:12.0pt;color:black;mso-fareast-language:EN-GB'>I =
refer to you letter regarding information you require regarding a claim =
made last year.</span><span =
style=3D'color:black'><o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span =
style=3D'font-size:12.0pt;color:black;mso-fareast-language:EN-GB'> <=
/span><span style=3D'color:black'><o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span =
style=3D'font-size:12.0pt;color:black;mso-fareast-language:EN-GB'>See =
attached completed we never received the first letter which is why you =
did not have a reply so not happy you put that you will be charging if =
you did not receive a reply!!!</span><span =
style=3D'color:black'><o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span =
style=3D'font-size:12.0pt;color:black;mso-fareast-language:EN-GB'> <=
/span><span style=3D'color:black'><o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span =
style=3D'font-size:12.0pt;color:black;mso-fareast-language:EN-GB'>Also I =
have just checked our bank account and we paid ?150 excess on our =
insurance documents it should be ?125 so I will await your reply as to =
what will happen about this considering its almost 8 months =
ago!!</span><span =
style=3D'color:black'><o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span =
style=3D'font-size:12.0pt;color:black;mso-fareast-language:EN-GB'> <=
/span><span style=3D'color:black'><o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span =
style=3D'font-size:12.0pt;color:black;mso-fareast-language:EN-GB'>Regards=
</span><span style=3D'color:black'><o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span =
style=3D'font-size:12.0pt;color:black;mso-fareast-language:EN-GB'> <=
/span><span style=3D'color:black'><o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span =
style=3D'font-size:12.0pt;color:black;mso-fareast-language:EN-GB'> <=
/span><span =
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Home<br>Sarah Harvey Limited<br>Sarah Harvey House <br>37 Chandos =
Street<br>Leamington Spa<br>Warwickshire<br>CV32 4RL<br><br>Tel: +44(0) =
1926 450545<br>Mobile: +44 (0)7714734418<br><br>email: <a =
href=3D"mailto:sue@sarahharvey.com">sue@sarahharvey.com</a><br><br>We =
respect our clients' privacy. Your personal details will not be shared =
with third parties as per Sarah Harvey GDPR policy. By submitting your =
details you consent to being contacted by Sarah Harvey Limited by =
telephone and email for this and similar positions. Please see our =
website for further GDPR information at <a =
href=3D"http://www.sarahharvey.com">www.sarahharvey.com</a>.</span><span =
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