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From: "London Northwestern Railway" <latest@updates.londonnorthwesternrailway.co.uk>
To: <bob@sarahharvey.com>
Subject: =?utf-8?Q?New_rail_refund_rules_are_now_in?=
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Date: Wed, 1 Apr 2026 07:03:51 +0100
Message-ID: <4TA0.14ZQL.97A77989FABC893B6Z925O3613DF612DC0E991.fe3d8863-dc44-4086-88f6-b6a1597327dc@updates.londonnorthwesternrailway.co.uk>
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Refunds for some ticket types have changed.



 <https://updates.londonnorthwesternrailway.co.uk/cr/AQi42g0Q7d10GKycnckBMJmkjhRkc7-Bi9W0QsCWhqPNLvDvPpIVFQE7MX1WtsQd9Dn2-g> 
View in browser


 <https://updates.londonnorthwesternrailway.co.uk/c/AQi42g0Q7d10GKycnckBIOuipiIomaSOFP7qDh4WR7AiCrQx_ZI37ZWOqm1Z4Q4xPQJKEiayhQHX>






Changes to Ticket Refunds







Hi Robert




Starting today, 1st April 2026, there is an industry-wide change to how 
ticket refunds work across the National Rail network.




To help tackle fare fraud, any refund requests now need to be submitted by 
23:59 on the day before you were scheduled to travel.




What's staying the same:





Disruptions




*	If your train is delayed or cancelled today or in the future, your 
compensation rights haven't changed.
*	Delay Repay is still fully available.





 Specific Tickets




*	This does not affect Advance or Season tickets - those existing rules 
remain exactly as they are.







For full details please go to our website or directly to National Rail.




Thank you for your understanding.





 <https://updates.londonnorthwesternrailway.co.uk/c/AQi42g0Q7d10GKycnckBIMukpiIomaSOFLPCkG2u3CkFUDpO8sWC_B7BYH5BmbiUS-SG1TlUPWyM> 
Find out more ❯






At London Northwestern Railway we want you to be happy with the types of 
emails you receive from us.




Did you find this update useful?







 <https://updates.londonnorthwesternrailway.co.uk/c/AQi42g0Q7d10GKycnckBIMykpiIomaSOFMGoxghmrBpIcErbzic9E8iwBxLZApn6b1YRVbAE4ZSD> 
👍 Yes




 <https://updates.londonnorthwesternrailway.co.uk/c/AQi42g0Q7d10GKycnckBIM2kpiIomaSOFGu-1ISFej2Wo9o0fNZFvVSpEQQTUtOMphchwB4LUpy1> 
👎 No





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Registered Office: WM Trains Limited, 134 Edmund Street, Birmingham, B3 2ES. 
Company Number: 12545250.


Contact us 
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align=3D"center" width=3D"100%" class=3D"row ee_columns one-cols =
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style=3D"min-width: 100%;max-width: auto;background-color: rgb(0, 191, =
111);table-layout: auto" bgcolor=3D"#00bf6f"><tbody><tr><td =
align=3D"center" valign=3D"top" class=3D"row-inner f-size-0 element-pad =
nopadding" dir=3D"ltr" style=3D"font-family: Arial, =
sans-serif;font-size: 0;border-width: 0;padding: 0 10px;padding-top: =
20px;padding-right: 20px;padding-bottom: 20px;padding-left: =
20px"><!--[if mso]><table border=3D"0" cellspacing=3D"0" =
cellpadding=3D"0" align=3D"center" style=3D"width:620px;" =
width=3D"620"><tr><td align=3D"left" valign=3D"top" =
style=3D"width:620px;" width=3D"620"><![endif]--><div =
class=3D"stack-column stack-column-width" style=3D"display: =
inline-block;vertical-align: top;width: 100%;max-width: 100%;min-width: =
100%"><table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" =
width=3D"100%" role=3D"presentation" style=3D"table-layout: =
auto;"><tbody><tr><td dir=3D"ltr" class=3D"col-inner ee_dropzone" =
align=3D"left" style=3D"font-family: Arial, sans-serif;border-width: =
0;padding: 0"><table width=3D"100%" align=3D"center" class=3D"row =
ee_columns one-cols ee_element" role=3D"presentation" =
style=3D"min-width: 100%;max-width: 100%;background-color: rgb(255, 255, =
255);table-layout: auto" border=3D"0" cellspacing=3D"0" =
cellpadding=3D"0" ee-type=3D"container" =
bgcolor=3D"#ffffff"><tbody><tr><td align=3D"center" class=3D"row-inner =
f-size-0 element-pad col-inner" valign=3D"top" style=3D"font-family: =
Arial, sans-serif;font-size: 0;border-width: 0;padding: 0 0;padding-top: =
0px;padding-right: 0px;padding-bottom: 15px;padding-left: 0px" =
dir=3D"ltr"><!--[if mso]><table border=3D"0" cellspacing=3D"0" =
cellpadding=3D"0" align=3D"center" style=3D"width:620px;" =
width=3D"620"><tr><td align=3D"left" valign=3D"top" =
style=3D"width:620px;" width=3D"620"><![endif]--><div =
class=3D"stack-column stack-column-width" style=3D"display: =
inline-block;vertical-align: top;width: 100%;max-width: 100%;min-width: =
100%"><table width=3D"100%" role=3D"presentation" style=3D"table-layout: =
auto;" border=3D"0" cellspacing=3D"0" cellpadding=3D"0"><tbody><tr><td =
align=3D"left" class=3D"col-inner ee_dropzone" dir=3D"ltr" =
style=3D"font-family: Arial, sans-serif;border-width: 0;padding: =
0"><table width=3D"100%" class=3D"col-font-reset ee_element =
ee_textelement" role=3D"presentation" style=3D"font-size: =
14px;text-align: left;min-width: 100%;background-color: rgb(0, 64, =
50);table-layout: auto" cellspacing=3D"0" cellpadding=3D"0" =
ee-type=3D"element" bgcolor=3D"#004032"><tbody><tr><td align=3D"left" =
class=3D"element-pad element-bord" valign=3D"top" style=3D"font-family: =
Arial, sans-serif;padding: 10px;border-width: 0;padding-top: =
15px;padding-right: 0px;padding-bottom: 15px;padding-left: 0px"><div =
class=3D"ee_editable" style=3D"color: #000000;font-size: =
16px;line-height: 22.4px;position: static"><h1 class=3D"" =
style=3D"font-size: 36px;font-weight: bold;line-height: =
46.8px;text-decoration: none;margin: 0px;text-align: center;color: =
rgb(255, 255, 255)"><font style=3D"word-wrap: break-word;word-break: =
break-word">Changes to Ticket =
Refunds</font></h1></div></td></tr></tbody></table></td></tr></tbody></ta=
ble></div><!--[if =
mso]></td></tr></table><![endif]--></td></tr></tbody></table><table =
width=3D"100%" align=3D"center" class=3D"row ee_columns one-cols =
ee_element" role=3D"presentation" style=3D"min-width: 100%;max-width: =
100%;background-color: rgb(255, 255, 255);table-layout: auto" =
border=3D"0" cellspacing=3D"0" cellpadding=3D"0" ee-type=3D"container" =
bgcolor=3D"#ffffff"><tbody><tr><td align=3D"center" class=3D"row-inner =
f-size-0 element-pad col-inner" valign=3D"top" style=3D"font-family: =
Arial, sans-serif;font-size: 0;border-width: 0;padding: 0 0;padding-top: =
15px;padding-right: 15px;padding-bottom: 15px;padding-left: 15px" =
dir=3D"ltr"><!--[if mso]><table border=3D"0" cellspacing=3D"0" =
cellpadding=3D"0" align=3D"center" style=3D"width:590px;" =
width=3D"590"><tr><td align=3D"left" valign=3D"top" =
style=3D"width:590px;" width=3D"590"><![endif]--><div =
class=3D"stack-column stack-column-width" style=3D"display: =
inline-block;vertical-align: top;width: 100%;max-width: 100%;min-width: =
100%"><table width=3D"100%" role=3D"presentation" style=3D"table-layout: =
auto;" border=3D"0" cellspacing=3D"0" cellpadding=3D"0"><tbody><tr><td =
align=3D"left" class=3D"col-inner ee_dropzone" dir=3D"ltr" =
style=3D"font-family: Arial, sans-serif;border-width: 0;padding: =
0"><table width=3D"100%" align=3D"center" class=3D"row ee_columns =
one-cols ee_element" role=3D"presentation" style=3D"min-width: =
100%;max-width: 100%;table-layout: auto" border=3D"0" cellspacing=3D"0" =
cellpadding=3D"0" ee-type=3D"container"><tbody><tr><td align=3D"center" =
class=3D"row-inner f-size-0 element-pad col-inner" valign=3D"top" =
style=3D"font-family: Arial, sans-serif;font-size: 0;border-width: =
0;padding: 0 0;padding-top: 0px;padding-right: 0px;padding-bottom: =
0px;padding-left: 0px" dir=3D"ltr"><!--[if mso]><table border=3D"0" =
cellspacing=3D"0" cellpadding=3D"0" align=3D"center" =
style=3D"width:590px;" width=3D"590"><tr><td align=3D"left" =
valign=3D"top" style=3D"width:590px;" width=3D"590"><![endif]--><div =
class=3D"stack-column stack-column-width" style=3D"display: =
inline-block;vertical-align: top;width: 100%;max-width: 100%;min-width: =
100%"><table width=3D"100%" role=3D"presentation" style=3D"table-layout: =
auto;" border=3D"0" cellspacing=3D"0" cellpadding=3D"0"><tbody><tr><td =
align=3D"left" class=3D"col-inner ee_dropzone" dir=3D"ltr" =
style=3D"font-family: Arial, sans-serif;border-width: 0;padding: =
0"><table width=3D"100%" class=3D"col-font-reset ee_element =
ee_textelement" role=3D"presentation" style=3D"font-size: =
14px;text-align: left;min-width: 100%;table-layout: auto" =
cellspacing=3D"0" cellpadding=3D"0" ee-type=3D"element"><tbody><tr><td =
align=3D"left" class=3D"element-pad element-bord" valign=3D"top" =
style=3D"font-family: Arial, sans-serif;padding: 10px;border-width: =
0;padding-top: 0px;padding-right: 0px;padding-bottom: 10px;padding-left: =
0px"><lt-highlighter data-lt-linked=3D"1" style=3D"display: =
none;"><lt-div spellcheck=3D"false" class=3D"lt-highlighter__wrapper" =
style=3D"width: 590px !important; height: 422.344px !important; =
transform: none !important; transform-origin: 295px 211.172px =
!important; zoom: 1 !important;"><lt-div =
class=3D"lt-highlighter__scroll-element" style=3D"top: 0px !important; =
left: 0px !important; width: 590px !important; height: 422px =
!important;"><canvas class=3D"lt-highlighter__canvas" width=3D"476" =
height=3D"417" style=3D"display: none; top: 2px !important; left: 27px =
!important;"></canvas></lt-div></lt-div></lt-highlighter><div =
class=3D"ee_editable" style=3D"color: #000000;font-size: =
16px;line-height: 22.4px;position: static" data-lt-tmp-id=3D"lt-533786" =
spellcheck=3D"false" data-gramm=3D"false"><p style=3D"word-wrap: =
break-word;word-break: break-word;Margin: 0px;color: rgb(51, 51, =
51)"><font style=3D"word-wrap: break-word;word-break: =
break-word;font-family: arial, helvetica, sans-serif">Hi =
Robert</font></p><p style=3D"word-wrap: break-word;word-break: =
break-word;Margin: 0px;color: rgb(51, 51, 51)"><br></p><p =
style=3D"word-wrap: break-word;word-break: break-word;Margin: 0px;color: =
rgb(51, 51, 51)"><font style=3D"word-wrap: break-word;word-break: =
break-word;font-family: arial, helvetica, sans-serif"><b>Starting today, =
1st April 2026, there is an industry-wide change to how ticket refunds =
work across the National Rail network. </b></font></p><p =
style=3D"word-wrap: break-word;word-break: break-word;Margin: 0px;color: =
rgb(51, 51, 51)"><br></p><p style=3D"word-wrap: break-word;word-break: =
break-word;Margin: 0px;color: rgb(51, 51, 51)"><font style=3D"word-wrap: =
break-word;word-break: break-word;font-family: arial, helvetica, =
sans-serif">To help tackle fare fraud, any refund requests now need to =
be submitted by 23:59 on the day before you were scheduled to travel. =
</font></p><p style=3D"word-wrap: break-word;word-break: =
break-word;Margin: 0px"><br></p><p style=3D"word-wrap: =
break-word;word-break: break-word;Margin: 0px"><font style=3D"word-wrap: =
break-word;word-break: break-word;font-family: arial, helvetica, =
sans-serif"><b><font style=3D"word-wrap: break-word;word-break: =
break-word;color: rgb(0, 191, 111)">What's staying the =
same:</font></b></font></p><p style=3D"word-wrap: break-word;word-break: =
break-word;Margin: 0px"><br></p><table class=3D"ee_table" =
id=3D"tb048735466421705254" style=3D"width: 100%; border-collapse: =
collapse; table-layout: fixed; text-align: center;" =
cellspacing=3D"0"><tbody><tr><td style=3D"font-family: Arial, =
sans-serif;word-wrap: break-word;word-break: break-word;color: =
#000000;font-size: 16px;line-height: 22.4px;padding-top: =
3px;padding-right: 3px;padding-bottom: 3px;padding-left: 3px;width: =
24.5173%;text-align: center;background-color: rgb(241, 241, =
241);border-right: 1px solid rgb(85, 85, 85)" bgcolor=3D"#f1f1f1"><p =
style=3D"word-wrap: break-word;word-break: break-word;margin: =
0px;text-align: center"><b><font style=3D"word-wrap: =
break-word;word-break: break-word;color: rgb(51, 51, =
51)">Disruptions</font></b></p></td><td style=3D"font-family: Arial, =
sans-serif;word-wrap: break-word;word-break: break-word;color: =
#000000;font-size: 16px;line-height: 22.4px;padding-top: =
3px;padding-right: 3px;padding-bottom: 3px;padding-left: 3px;width: =
75.7025%;text-align: center;background-color: rgb(241, 241, =
241);border-left: 1px solid rgb(85, 85, 85)" bgcolor=3D"#f1f1f1"><p =
style=3D"word-wrap: break-word;word-break: break-word;text-align: =
left;margin: 0px"><br></p><ul style=3D"margin-top: 0px; margin-bottom: =
0px;"><li style=3D"word-wrap: break-word;word-break: break-word;margin: =
0px;text-align: left;color: rgb(51, 51, 51)">If your train is delayed or =
cancelled today or in the future, your compensation rights haven't =
changed.</li><li style=3D"word-wrap: break-word;word-break: =
break-word;margin: 0px;text-align: left;color: rgb(51, 51, 51)">Delay =
Repay is still fully available.</li></ul><p style=3D"word-wrap: =
break-word;word-break: break-word;Margin: 0px"><br></p></td></tr><tr><td =
style=3D"font-family: Arial, sans-serif;word-wrap: =
break-word;word-break: break-word;color: #000000;font-size: =
16px;line-height: 22.4px;padding-top: 3px;padding-right: =
3px;padding-bottom: 3px;padding-left: 3px;width: 24.5173%;text-align: =
center;background-color: rgb(241, 241, 241);border-right: 1px solid =
rgb(85, 85, 85)" rowspan=3D"1" colspan=3D"1" bgcolor=3D"#f1f1f1"><p =
style=3D"word-wrap: break-word;word-break: break-word;margin: 0px;color: =
rgb(51, 51, 51)"><font style=3D"word-wrap: break-word;word-break: =
break-word"><b>&nbsp;Specific Tickets</b></font></p></td><td =
style=3D"font-family: Arial, sans-serif;word-wrap: =
break-word;word-break: break-word;color: #000000;font-size: =
16px;line-height: 22.4px;padding-top: 3px;padding-right: =
3px;padding-bottom: 3px;padding-left: 3px;width: 75.7025%;text-align: =
center;background-color: rgb(241, 241, 241);border-left: 1px solid =
rgb(85, 85, 85)" rowspan=3D"1" colspan=3D"1" bgcolor=3D"#f1f1f1"><p =
style=3D"word-wrap: break-word;word-break: break-word;text-align: =
left;margin: 0px"><br></p><ul style=3D"margin-top: 0px; margin-bottom: =
0px;"><li style=3D"margin: 0;word-wrap: break-word;word-break: =
break-word;text-align: left;color: rgb(51, 51, 51)"><font =
style=3D"word-wrap: break-word;word-break: break-word"><font =
style=3D"word-wrap: break-word;word-break: break-word">This does not =
affect Advance or Season tickets - those existing rules remain exactly =
as they are.</font></font></li></ul><p style=3D"word-wrap: =
break-word;word-break: break-word;Margin: =
0px"><br></p></td></tr></tbody></table><p style=3D"word-wrap: =
break-word;word-break: break-word;Margin: 0px"><br></p><p =
style=3D"word-wrap: break-word;word-break: break-word;Margin: 0px;color: =
rgb(51, 51, 51)">For full details please go to our website or directly =
to National Rail.</p><p style=3D"word-wrap: break-word;word-break: =
break-word;Margin: 0px;color: rgb(51, 51, 51)"><br></p><p =
style=3D"word-wrap: break-word;word-break: break-word;Margin: =
0px"><b><font style=3D"word-wrap: break-word;word-break: =
break-word;color: rgb(51, 51, 51)">Thank you for your =
understanding.</font></b></p><h3 style=3D"font-size: 18px;font-weight: =
bold;color: #004032;line-height: 25.2px;text-decoration: none;margin: =
0px"></h3></div></td></tr></tbody></table><table cellpadding=3D"0" =
cellspacing=3D"0" width=3D"100%" class=3D"ee_element ee_button" =
ee-type=3D"element" role=3D"presentation" style=3D"min-width: =
100%;table-layout: auto"><tbody><tr><td class=3D"element-pad =
button-container button-v2 button-center" style=3D"font-family: Arial, =
sans-serif;padding: 10px;text-align: center;padding-top: =
10px;padding-right: 0px;padding-bottom: 10px;padding-left: 0px"><!--[if =
mso]><v:roundrect xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
href=3D"https://updates.londonnorthwesternrailway.co.uk/c/AQi42g0Q7d10GKy=
cnckBIMukpiIomaSOFLPCkG2u3CkFUDpO8sWC_B7BYH5BmbiUS-SG1TlUPWyM" =
style=3D"height:36pt;v-text-anchor:middle;width:122pt;" arcsize=3D"6%" =
stroked=3D"false" fillcolor=3D"#004032"><w:anchorlock></w:anchorlock><p =
style=3D"text-align:center;padding:0;margin:0;"><font =
style=3D"color:#ffffff; =
font-style:normal;font-variant:normal;font-weight:700;font-family:Arial, =
sans-serif;font-size:12pt; padding:0; margin:0; =
line-height:inherit;"><font style=3D""><font style=3D""><font =
style=3D"">Find out more =
=E2=9D=AF</font></font></font></font></p></v:roundrect><![endif]--><!--[i=
f !mso]><!----><table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" =
class=3D"button-wrapper col-font-reset" ee-template-version=3D"8.4" =
role=3D"presentation" style=3D"font-size: 14px;min-width: =
auto;text-align: center;display: inline-block;width: initial;float: =
none;margin: 0 auto;table-layout: auto"><tbody><tr><td =
class=3D"button-td" style=3D"font-family: Arial, sans-serif;text-align: =
center;border-radius: 3px;background: #004032;min-width: =
0px;background-color: rgb(0, 64, 50)" =
bgcolor=3D"#004032"><lt-highlighter data-lt-linked=3D"1" =
style=3D"display: none;"><lt-div spellcheck=3D"false" =
class=3D"lt-highlighter__wrapper" style=3D"width: 184.641px !important; =
height: 48px !important; transform: none !important; transform-origin: =
92.3203px 24px !important; zoom: 1 !important;"><lt-div =
class=3D"lt-highlighter__scroll-element" style=3D"top: 0px !important; =
left: 0px !important; width: 184.641px !important; height: 48px =
!important;"></lt-div></lt-div></lt-highlighter><p style=3D"font-size: =
16px;margin-bottom: 0;color: #ffffff;line-height: 24px;text-align: =
center;margin: 0" class=3D"ee_editable button-a" =
data-lt-tmp-id=3D"lt-900689" spellcheck=3D"false" =
data-gramm=3D"false"><a =
href=3D"https://updates.londonnorthwesternrailway.co.uk/c/AQi42g0Q7d10GKy=
cnckBIMukpiIomaSOFLPCkG2u3CkFUDpO8sWC_B7BYH5BmbiUS-SG1TlUPWyM" =
style=3D"word-wrap: break-word;word-break: break-word;display: =
block;height: 100%;color: #ffffff;font-family: Arial, =
sans-serif;font-size: 16px;font-style: normal;font-weight: =
bold;text-align: center;border: 0px solid #000000;border-radius: =
3px;padding: 12px 22px;text-decoration: none;line-height: inherit"><font =
style=3D"color: inherit;word-break: break-word;word-wrap: =
break-word"><font style=3D"color: inherit;word-break: =
break-word;word-wrap: break-word"><font style=3D"color: =
inherit;word-break: break-word;word-wrap: break-word">Find out more =
=E2=9D=AF</font></font></font></a></p></td></tr></tbody></table><!--<![en=
dif]--></td></tr></tbody></table></td></tr></tbody></table></div><!--[if =
mso]></td></tr></table><![endif]--></td></tr></tbody></table></td></tr></=
tbody></table></div><!--[if =
mso]></td></tr></table><![endif]--></td></tr></tbody></table></td></tr></=
tbody></table></div><!--[if =
mso]></td></tr></table><![endif]--></td></tr></tbody></table></div>
<div class=3D"ee_dropzone"><table width=3D"100%" align=3D"center" =
class=3D"row ee_columns one-cols ee_element" role=3D"presentation" =
style=3D"min-width: 100%;max-width: auto;background-color: rgb(255, 255, =
255);table-layout: auto" border=3D"0" cellspacing=3D"0" =
cellpadding=3D"0" ee-type=3D"container" =
bgcolor=3D"#ffffff"><tbody><tr><td align=3D"center" class=3D"row-inner =
f-size-0 element-pad" valign=3D"top" style=3D"font-family: Arial, =
sans-serif;font-size: 0;border-width: 0;padding: 0 10px;padding-top: =
15px;padding-right: 15px;padding-bottom: 15px;padding-left: 15px" =
dir=3D"ltr"><!--[if mso]><table border=3D"0" cellspacing=3D"0" =
cellpadding=3D"0" align=3D"center" style=3D"width:630px;" =
width=3D"630"><tr><td align=3D"left" valign=3D"top" =
style=3D"width:630px;" width=3D"630"><![endif]--><div =
class=3D"stack-column stack-column-width" style=3D"display: =
inline-block;vertical-align: top;width: 100%;max-width: 100%;min-width: =
100%"><table width=3D"100%" role=3D"presentation" style=3D"table-layout: =
auto;" border=3D"0" cellspacing=3D"0" cellpadding=3D"0"><tbody><tr><td =
align=3D"left" class=3D"col-inner ee_dropzone" dir=3D"ltr" =
style=3D"font-family: Arial, sans-serif;border-width: 0;padding: =
0"><table width=3D"100%" align=3D"center" class=3D"row ee_columns =
one-cols ee_element" role=3D"presentation" style=3D"min-width: =
100%;max-width: 100%;table-layout: auto" border=3D"0" cellspacing=3D"0" =
cellpadding=3D"0" ee-type=3D"container"><tbody><tr><td align=3D"center" =
class=3D"row-inner f-size-0 element-pad col-inner" valign=3D"top" =
style=3D"font-family: Arial, sans-serif;font-size: 0;border-width: =
0;padding: 0 0;padding-top: 0px;padding-right: 0px;padding-bottom: =
0px;padding-left: 0px" dir=3D"ltr"><!--[if mso]><table border=3D"0" =
cellspacing=3D"0" cellpadding=3D"0" align=3D"center" =
style=3D"width:630px;" width=3D"630"><tr><td align=3D"left" =
valign=3D"top" style=3D"width:630px;" width=3D"630"><![endif]--><div =
class=3D"stack-column stack-column-width" style=3D"display: =
inline-block;vertical-align: top;width: 100%;max-width: 100%;min-width: =
100%"><table width=3D"100%" role=3D"presentation" style=3D"table-layout: =
auto;" border=3D"0" cellspacing=3D"0" cellpadding=3D"0"><tbody><tr><td =
align=3D"left" class=3D"col-inner ee_dropzone" dir=3D"ltr" =
style=3D"font-family: Arial, sans-serif;border-width: 0;padding: =
0"><table width=3D"100%" class=3D"col-font-reset ee_element =
ee_textelement" role=3D"presentation" style=3D"font-size: =
14px;text-align: left;min-width: 100%;table-layout: auto" =
cellspacing=3D"0" cellpadding=3D"0" ee-type=3D"element"><tbody><tr><td =
align=3D"left" class=3D"element-pad element-bord" valign=3D"top" =
style=3D"font-family: Arial, sans-serif;padding: 10px;border-width: =
0;padding-top: 0px;padding-right: 0px;padding-bottom: 10px;padding-left: =
0px"><lt-highlighter data-lt-linked=3D"1" style=3D"display: =
none;"><lt-div spellcheck=3D"false" class=3D"lt-highlighter__wrapper" =
style=3D"width: 590px !important; height: 422.344px !important; =
transform: none !important; transform-origin: 295px 211.172px =
!important; zoom: 1 !important;"><lt-div =
class=3D"lt-highlighter__scroll-element" style=3D"top: 0px !important; =
left: 0px !important; width: 590px !important; height: 422px =
!important;"><canvas class=3D"lt-highlighter__canvas" width=3D"476" =
height=3D"417" style=3D"display: none; top: 2px !important; left: 27px =
!important;"></canvas></lt-div></lt-div></lt-highlighter><div =
class=3D"ee_editable" style=3D"color: #000000;font-size: =
16px;line-height: 22.4px;position: static" data-lt-tmp-id=3D"lt-533786" =
spellcheck=3D"false" data-gramm=3D"false"><p style=3D"word-wrap: =
break-word;word-break: break-word;Margin: 0px;text-align: center;color: =
rgb(51, 51, 51)"><font style=3D"word-wrap: break-word;word-break: =
break-word;font-family: arial, helvetica, sans-serif">At London =
Northwestern Railway we want you to be happy with the types of emails =
you receive from us.&nbsp;</font></p><p style=3D"word-wrap: =
break-word;word-break: break-word;Margin: 0px;color: rgb(51, 51, =
51)"><br></p><p style=3D"word-wrap: break-word;word-break: =
break-word;Margin: 0px;text-align: center"><font face=3D"arial, =
helvetica, sans-serif" style=3D"word-wrap: break-word;word-break: =
break-word"><b><font style=3D"word-wrap: break-word;word-break: =
break-word;color: rgb(51, 51, 51)"><font style=3D"word-wrap: =
break-word;word-break: break-word"><font style=3D"word-wrap: =
break-word;word-break: break-word">Did you find this update =
useful?</font></font></font></b></font></p><h3 style=3D"font-size: =
18px;font-weight: bold;color: #004032;line-height: =
25.2px;text-decoration: none;margin: =
0px"></h3></div></td></tr></tbody></table></td></tr></tbody></table></div=
><!--[if =
mso]></td></tr></table><![endif]--></td></tr></tbody></table><table =
width=3D"100%" align=3D"center" class=3D"row ee_columns two-cols =
ee_element" role=3D"presentation" style=3D"min-width: 100%;max-width: =
100%;background-color: rgb(255, 255, 255);table-layout: auto" =
border=3D"0" cellspacing=3D"0" cellpadding=3D"0" ee-type=3D"container" =
bgcolor=3D"#ffffff"><tbody><tr><td align=3D"center" class=3D"row-inner =
f-size-0 element-pad col-inner" valign=3D"top" style=3D"font-family: =
Arial, sans-serif;font-size: 0;border-width: 0;padding: 0 0;padding-top: =
15px;padding-right: 15px;padding-bottom: 15px;padding-left: 15px" =
dir=3D"ltr"><!--[if mso]><table border=3D"0" cellspacing=3D"0" =
cellpadding=3D"0" align=3D"center" style=3D"width:600px;" =
width=3D"600"><tr><td align=3D"left" valign=3D"top" =
style=3D"width:300px;" width=3D"300"><![endif]--><div =
class=3D"stack-column stack-column-width" style=3D"display: =
inline-block;vertical-align: top;width: 50%;max-width: 50%;min-width: =
100%"><table width=3D"100%" role=3D"presentation" style=3D"table-layout: =
auto;" border=3D"0" cellspacing=3D"0" cellpadding=3D"0"><tbody><tr><td =
align=3D"left" class=3D"col-inner ee_dropzone" dir=3D"ltr" =
style=3D"font-family: Arial, sans-serif;border-width: 0;padding: =
0"><table cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" =
class=3D"ee_element ee_button" ee-type=3D"element" role=3D"presentation" =
style=3D"min-width: 100%;table-layout: auto"><tbody><tr><td =
class=3D"element-pad button-container button-v2 button-center" =
style=3D"font-family: Arial, sans-serif;padding: 10px;text-align: =
center;padding-top: 10px;padding-right: 0px;padding-bottom: =
10px;padding-left: 0px"><!--[if mso]><v:roundrect =
xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
href=3D"https://updates.londonnorthwesternrailway.co.uk/c/AQi42g0Q7d10GKy=
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style=3D"height:36pt;v-text-anchor:middle;width:73pt;" arcsize=3D"6%" =
stroked=3D"false" fillcolor=3D"#004032"><w:anchorlock></w:anchorlock><p =
style=3D"text-align:center;padding:0;margin:0;"><font =
style=3D"color:#ffffff; =
font-style:normal;font-variant:normal;font-weight:700;font-family:Arial, =
sans-serif;font-size:12pt; padding:0; margin:0; =
line-height:inherit;"><font>=F0=9F=91=8D =
Yes</font></font></p></v:roundrect><![endif]--><!--[if =
!mso]><!----><table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" =
class=3D"button-wrapper col-font-reset" ee-template-version=3D"8.4" =
role=3D"presentation" style=3D"font-size: 14px;min-width: =
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16px;margin-bottom: 0;color: #ffffff;line-height: 24px;text-align: =
center;margin: 0" class=3D"ee_editable button-a" =
data-lt-tmp-id=3D"lt-900689" spellcheck=3D"false" =
data-gramm=3D"false"><a =
href=3D"https://updates.londonnorthwesternrailway.co.uk/c/AQi42g0Q7d10GKy=
cnckBIMykpiIomaSOFMGoxghmrBpIcErbzic9E8iwBxLZApn6b1YRVbAE4ZSD" =
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block;height: 100%;color: #ffffff;font-family: Arial, =
sans-serif;font-size: 16px;font-style: normal;font-weight: =
bold;text-align: center;border: 0px solid #000000;border-radius: =
3px;padding: 12px 22px;text-decoration: none;line-height: inherit"><font =
style=3D"color: inherit;word-break: break-word;word-wrap: =
break-word">=F0=9F=91=8D =
Yes</font></a></p></td></tr></tbody></table><!--<![endif]--></td></tr></t=
body></table></td></tr></tbody></table></div><!--[if mso]></td><td =
align=3D"left" valign=3D"top" style=3D"width:300px;" =
width=3D"300"><![endif]--><div class=3D"stack-column stack-column-width" =
style=3D"display: inline-block;vertical-align: top;max-width: =
50%;min-width: 100%;width: 50%">
<table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"100%" =
style=3D"table-layout: auto;" role=3D"presentation"><tbody><tr>
<td dir=3D"ltr" class=3D"col-inner ee_dropzone" align=3D"left" =
style=3D"font-family: Arial, sans-serif;border-width: 0;padding: =
0"><table cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" =
class=3D"ee_element ee_button" ee-type=3D"element" role=3D"presentation" =
style=3D"min-width: 100%;table-layout: auto"><tbody><tr><td =
class=3D"element-pad button-container button-v2 button-center" =
style=3D"font-family: Arial, sans-serif;padding: 10px;text-align: =
center;padding-top: 10px;padding-right: 0px;padding-bottom: =
10px;padding-left: 0px"><!--[if mso]><v:roundrect =
xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
href=3D"https://updates.londonnorthwesternrailway.co.uk/c/AQi42g0Q7d10GKy=
cnckBIM2kpiIomaSOFGu-1ISFej2Wo9o0fNZFvVSpEQQTUtOMphchwB4LUpy1" =
style=3D"height:36pt;v-text-anchor:middle;width:68pt;" arcsize=3D"6%" =
stroked=3D"false" fillcolor=3D"#004032"><w:anchorlock></w:anchorlock><p =
style=3D"text-align:center;padding:0;margin:0;"><font =
style=3D"color:#ffffff; =
font-style:normal;font-variant:normal;font-weight:700;font-family:Arial, =
sans-serif;font-size:12pt; padding:0; margin:0; =
line-height:inherit;"><font>=F0=9F=91=8E =
No</font></font></p></v:roundrect><![endif]--><!--[if =
!mso]><!----><table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" =
class=3D"button-wrapper col-font-reset" ee-template-version=3D"8.4" =
role=3D"presentation" style=3D"font-size: 14px;min-width: =
auto;text-align: center;display: inline-block;width: initial;float: =
none;margin: 0 auto;table-layout: auto"><tbody><tr><td =
class=3D"button-td" style=3D"font-family: Arial, sans-serif;text-align: =
center;border-radius: 3px;background: #004032;min-width: =
0px;background-color: rgb(0, 64, 50)" =
bgcolor=3D"#004032"><lt-highlighter data-lt-linked=3D"1" =
style=3D"display: none;"><lt-div spellcheck=3D"false" =
class=3D"lt-highlighter__wrapper" style=3D"width: 184.641px !important; =
height: 48px !important; transform: none !important; transform-origin: =
92.3203px 24px !important; zoom: 1 !important;"><lt-div =
class=3D"lt-highlighter__scroll-element" style=3D"top: 0px !important; =
left: 0px !important; width: 184.641px !important; height: 48px =
!important;"></lt-div></lt-div></lt-highlighter><p style=3D"font-size: =
16px;margin-bottom: 0;color: #ffffff;line-height: 24px;text-align: =
center;margin: 0" class=3D"ee_editable button-a" =
data-lt-tmp-id=3D"lt-900689" spellcheck=3D"false" =
data-gramm=3D"false"><font style=3D"word-wrap: break-word;word-break: =
break-word"><a =
href=3D"https://updates.londonnorthwesternrailway.co.uk/c/AQi42g0Q7d10GKy=
cnckBIM2kpiIomaSOFGu-1ISFej2Wo9o0fNZFvVSpEQQTUtOMphchwB4LUpy1" =
style=3D"word-wrap: break-word;word-break: break-word;display: =
block;height: 100%;color: #ffffff;font-family: Arial, =
sans-serif;font-size: 16px;font-style: normal;font-weight: =
bold;text-align: center;border: 0px solid #000000;border-radius: =
3px;padding: 12px 22px;text-decoration: none;line-height: inherit"><font =
style=3D"color: inherit;word-break: break-word;word-wrap: =
break-word">=F0=9F=91=8E =
No</font></a></font></p></td></tr></tbody></table><!--<![endif]--></td></=
tr></tbody></table>
</td>
</tr></tbody></table>
</div><!--[if =
mso]></td></tr></table><![endif]--></td></tr></tbody></table></td></tr></=
tbody></table></div><!--[if =
mso]></td></tr></table><![endif]--></td></tr></tbody></table><table =
width=3D"100%" align=3D"center" class=3D"row ee_columns one-cols =
ee_element" role=3D"presentation" style=3D"min-width: 100%;max-width: =
auto;table-layout: auto" border=3D"0" cellspacing=3D"0" =
cellpadding=3D"0" ee-type=3D"container"><tbody><tr><td align=3D"center" =
class=3D"row-inner f-size-0 element-pad" valign=3D"top" =
style=3D"font-family: Arial, sans-serif;font-size: 0;border-width: =
0;padding: 0 10px;padding-top: 20px;padding-right: 20px;padding-bottom: =
20px;padding-left: 20px" dir=3D"ltr"><!--[if mso]><table border=3D"0" =
cellspacing=3D"0" cellpadding=3D"0" align=3D"center" =
style=3D"width:620px;" width=3D"620"><tr><td align=3D"left" =
valign=3D"top" style=3D"width:620px;" width=3D"620"><![endif]--><div =
class=3D"stack-column stack-column-width" style=3D"display: =
inline-block;vertical-align: top;width: 100%;max-width: 100%;min-width: =
100%"><table width=3D"100%" role=3D"presentation" style=3D"table-layout: =
auto;" border=3D"0" cellspacing=3D"0" cellpadding=3D"0"><tbody><tr><td =
align=3D"left" class=3D"col-inner ee_dropzone" dir=3D"ltr" =
style=3D"font-family: Arial, sans-serif;border-width: 0;padding: =
0"><table width=3D"100%" class=3D"col-font-reset ee_element =
ee_imageelement" role=3D"presentation" style=3D"text-align: =
left;font-size: 14px;min-width: 100%;table-layout: auto" =
cellspacing=3D"0" cellpadding=3D"0" ee-type=3D"element">
<tbody>
<tr>
<td align=3D"left" class=3D"element-pad element-bord" valign=3D"top" =
style=3D"padding: 10px;font-family: Arial, sans-serif;border-width: =
0;padding-top: 10px;padding-right: 10px;padding-bottom: =
10px;padding-left: 10px">
<table align=3D"center" class=3D"wMax" role=3D"presentation" =
style=3D"table-layout: auto;" border=3D"0" cellspacing=3D"0" =
cellpadding=3D"0">
<tbody>
<tr>
<td style=3D"font-family: Arial, sans-serif">
<table align=3D"center" role=3D"presentation" style=3D"table-layout: =
auto;" border=3D"0" cellspacing=3D"0" cellpadding=3D"0">
<tbody>
<tr>
<td style=3D"font-family: Arial, sans-serif">
<a title=3D"Facebook" =
href=3D"https://updates.londonnorthwesternrailway.co.uk/c/AQi42g0Q7d10GKy=
cnckBIO-ipiIomaSOFM5__N5YWdfsZ9dUlxDue3quxvZu4P1oYMcoeZEs_R_-"><img =
height=3D"50" title=3D"Facebook" align=3D"middle" class=3D"ee_noresize =
ee_editable" style=3D"text-align: center;color: rgb(13, 86, =
166);line-height: 16px;font-family: 'PT =
Sans',Arial,Helvetica,sans-serif;font-size: 12px;font-weight: =
700;display: block;max-width: 100%" alt=3D"Facebook" =
src=3D"https://i.emlfiles4.com/cmpimg/8/6/5/4/2/2/files/1320272_socialico=
nsfacebooklnr.png" border=3D"0" width=3D"50"></a>
</td>
<td width=3D"15" style=3D"font-family: Arial, sans-serif">&nbsp;</td>
<td style=3D"font-family: Arial, sans-serif">
<center class=3D"ved_ctr">
<a title=3D"Twitter" style=3D"margin-top: 0px; margin-right: 0px; =
margin-left: 0px; vertical-align: bottom; display: block;" =
href=3D"https://updates.londonnorthwesternrailway.co.uk/c/AQi42g0Q7d10GKy=
cnckBIPCipiIomaSOFG10fccOwDkxUyuAEE6aNOg-DzfGCYzryLAq12DZ9QpY"><img =
height=3D"50" title=3D"Twitter" class=3D"ee_noresize ee_editable" =
style=3D"text-align: center;color: rgb(13, 86, 166);line-height: =
16px;font-family: 'PT Sans',Arial,Helvetica,sans-serif;font-size: =
12px;font-weight: 700;margin-top: 0px;margin-right: 0px;margin-left: =
0px;vertical-align: bottom;display: block;max-width: 100%" =
alt=3D"Twitter" =
src=3D"https://i.emlfiles4.com/cmpimg/8/6/5/4/2/2/files/1332911_lnr_twitt=
er_new_icon.png" border=3D"0" width=3D"50"></a>
</center>
</td>
<td width=3D"15" style=3D"font-family: Arial, sans-serif">&nbsp;</td>
<td style=3D"font-family: Arial, sans-serif">
<a title=3D"Instagram" =
href=3D"https://updates.londonnorthwesternrailway.co.uk/c/AQi42g0Q7d10GKy=
cnckBIPGipiIomaSOFD_1OFUV9YRgIoEWD6buDe-ESpjOSq06pXddWhdoEIjs"><img =
height=3D"50" title=3D"Instagram" align=3D"middle" class=3D"ee_noresize =
ee_editable" style=3D"text-align: center;color: rgb(13, 86, =
166);line-height: 16px;font-family: 'PT =
Sans',Arial,Helvetica,sans-serif;font-size: 12px;font-weight: =
700;display: block;max-width: 100%" alt=3D"Instagram" =
src=3D"https://i.emlfiles4.com/cmpimg/8/6/5/4/2/2/files/1320273_socialico=
nsinstagramlnr.png" border=3D"0" width=3D"50"></a>
</td>
<td width=3D"15" style=3D"font-family: Arial, sans-serif">&nbsp;</td>
<td style=3D"font-family: Arial, sans-serif">
<a title=3D"TikTok" =
href=3D"https://updates.londonnorthwesternrailway.co.uk/c/AQi42g0Q7d10GKy=
cnckBIPKipiIomaSOFCx1yVCGeDVOsn-1VFymd1UqZ-s4JPf96QRJcvL6BBM9"><img =
height=3D"50" title=3D"Instagram" align=3D"middle" class=3D"ee_noresize =
ee_editable" style=3D"text-align: center;color: rgb(13, 86, =
166);line-height: 16px;font-family: 'PT =
Sans',Arial,Helvetica,sans-serif;font-size: 12px;font-weight: =
700;display: block;max-width: 100%" alt=3D"Instagram" =
src=3D"https://i.emlfiles4.com/cmpimg/8/6/5/4/2/2/files/1320274_socialico=
nstiktoklnr.png" border=3D"0" width=3D"50"></a>
</td>
<td width=3D"10" style=3D"font-family: Arial, sans-serif">&nbsp;</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table></td></tr></tbody></table></div><!--[if =
mso]></td></tr></table><![endif]--></td></tr></tbody></table><table =
width=3D"100%" align=3D"center" class=3D"row ee_columns one-cols =
ee_element" role=3D"presentation" style=3D"min-width: 100%;max-width: =
auto;background-color: rgb(0, 76, 69);table-layout: auto" border=3D"0" =
cellspacing=3D"0" cellpadding=3D"0" ee-type=3D"container" =
bgcolor=3D"#004c45"><tbody><tr><td align=3D"center" class=3D"row-inner =
f-size-0 element-pad" valign=3D"top" style=3D"font-family: Arial, =
sans-serif;font-size: 0;border-width: 0;padding: 0 10px;padding-top: =
0px;padding-right: 20px;padding-bottom: 20px;padding-left: 20px" =
dir=3D"ltr"><!--[if mso]><table border=3D"0" cellspacing=3D"0" =
cellpadding=3D"0" align=3D"center" style=3D"width:620px;" =
width=3D"620"><tr><td align=3D"left" valign=3D"top" =
style=3D"width:620px;" width=3D"620"><![endif]--><div =
class=3D"stack-column stack-column-width" style=3D"display: =
inline-block;vertical-align: top;width: 100%;max-width: 100%;min-width: =
100%"><table width=3D"100%" role=3D"presentation" style=3D"table-layout: =
auto;" border=3D"0" cellspacing=3D"0" cellpadding=3D"0"><tbody><tr><td =
align=3D"left" class=3D"col-inner ee_dropzone" dir=3D"ltr" =
style=3D"font-family: Arial, sans-serif;border-width: 0;padding: =
0"><table width=3D"100%" class=3D"col-font-reset ee_element =
ee_textelement" role=3D"presentation" style=3D"font-size: =
14px;text-align: left;min-width: 100%;table-layout: auto" =
cellspacing=3D"0" cellpadding=3D"0" ee-type=3D"element"><tbody><tr><td =
align=3D"left" class=3D"element-pad element-bord" valign=3D"top" =
style=3D"font-family: Arial, sans-serif;padding: 10px;border-width: =
0;padding-top: 0px;padding-right: 0px;padding-bottom: 10px;padding-left: =
0px"><div class=3D"ee_editable" style=3D"color: #000000;font-size: =
16px;line-height: 22.4px;position: static"><p class=3D"disclaimer" =
style=3D"word-wrap: break-word;word-break: break-word;Margin: 0px;color: =
#3a3a3a;line-height: 19px;font-size: 12px;text-align: center"><br></p><p =
class=3D"disclaimer" style=3D"word-wrap: break-word;word-break: =
break-word;Margin: 0px;line-height: 19px;font-size: 12px;text-align: =
center;color: rgb(255, 255, 255)">Registered Office: WM Trains Limited, =
134 Edmund Street, Birmingham, B3 2ES. Company Number: =
12545250.</p></div></td></tr></tbody></table><table width=3D"100%" =
class=3D"col-font-reset ee_element ee_textelement" role=3D"presentation" =
style=3D"font-size: 14px;text-align: left;min-width: 100%;table-layout: =
auto" cellspacing=3D"0" cellpadding=3D"0" =
ee-type=3D"element"><tbody><tr><td align=3D"left" class=3D"element-pad =
element-bord" valign=3D"top" style=3D"font-family: Arial, =
sans-serif;padding: 10px;border-width: 0;padding-top: 0px;padding-right: =
10px;padding-bottom: 10px;padding-left: 10px"><div class=3D"ee_editable" =
style=3D"color: #000000;font-size: 16px;line-height: 22.4px"><p =
class=3D"disclaimer" style=3D"word-wrap: break-word;word-break: =
break-word;Margin: 0px;font-size: 14px;color: #3a3a3a;line-height: =
17px;text-align: center"><font style=3D"word-wrap: =
break-word;word-break: break-word;font-size: 13px;color: rgb(255, 255, =
255)"><a title=3D"Contact Us" style=3D"word-wrap: break-word;word-break: =
break-word;text-decoration: underline;font-size: 13px;color: rgb(255, =
255, 255)" =
href=3D"https://updates.londonnorthwesternrailway.co.uk/c/AQi42g0Q7d10GKy=
cnckBIPOipiIomaSOFI-w3ZyQizC7_BKzgat6qf0IFbsm9Brtn_c9Y3uWAKtn">Contact =
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