File: D:/hMailServer/Data/sarahharvey.com/bob/C7/{C706835E-8622-41E1-A720-5950B78C326B}.eml
To: "Brian Cele" <Brian.cele@fidelity-group.co.uk>
References: <FRWPR07MB10741A77FA414BA56C0E4A8BDEB1BA@FRWPR07MB10741.eurprd07.prod.outlook.com>
In-Reply-To: <FRWPR07MB10741A77FA414BA56C0E4A8BDEB1BA@FRWPR07MB10741.eurprd07.prod.outlook.com>
Subject: RE: #4168 - Contract Termination
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This is not exactly what I discussed with your representative.
I suggested that we have down scaled and no longer use handsets and only use
mobiles. I also asked for someone to call me to discuss rates.
I did mention that we only had two people working for us and could someone
contact us to discuss options. I didn’t give a date of when we would be
looking at ceasing trading. I just mentioned in the near future and we did
not need all the current services.
As I am aware we are out of contract and can cease our services with 30 days
notice at anytime whether we want to or not transfer to another provider
which at the moment I am looking at.
Bob Home
Sarah Harvey Limited
14 Rural Innovation Centre
Avenue H
Stoneleigh Park
Kenilworth
Warwickshire
CV8 2LG
Tel: +0044(0)01926450545
Mobile:+44(0)7887726814
We respect our clients' privacy. Your personal details will not be shared
with third parties as per Sarah Harvey GDPR policy. By submitting your
details you consent to being contacted by Sarah Harvey Limited by telephone
and email for this and similar positions. Please see our website for further
GDPR information at <http://www.sarahharvey.com/> www.sarahharvey.com.
From: Brian Cele <Brian.cele@fidelity-group.co.uk>
Sent: 01 October 2025 17:13
To: bob@sarahharvey.com
Cc: History <history@fidelity-group.co.uk>; Camron Page
<Camron.Page@fidelity-group.co.uk>
Subject: #4168 - Contract Termination
Good afternoon,
I hope you're well.
Thank you for your notification regarding the cancellation of your services
in approximately 11 to 12 months’ time. We acknowledge receipt of your
request and are happy to assist you with the next steps.
To proceed, could you kindly confirm the following:
* Is the cancellation request for all services on your account?
* Your preferred termination date
* Confirmation that the services should be ceased/deleted, and not ported to
a new provider
Please note the following regarding your contract terms:
* Your services are currently in the renewal term.
* To ensure a smooth process, we kindly ask that you submit a written notice
at least 30 days prior to your intended cease of trading .
Once we receive the above details, we will log the cancellation request on
our portal and ensure everything is actioned accordingly.
Should you have any questions or require further assistance, please don’t
hesitate to reach out. We appreciate your continued business and look
forward to your response.
Thanks in advance
<https://fidelity-group.co.uk/wp-content/uploads/2025/07/Empowering-XAAS-Landscape.png>
Brian Cele
Cancellations Team
014 915 22596 | 0800 840 6800
<https://fidelity-group.co.uk/channel-champions-2025/>
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UnhideWhenUsed=3D"true" Name=3D"Table Colorful 1"/>
<w:LsdException Locked=3D"false" SemiHidden=3D"true" =
UnhideWhenUsed=3D"true" Name=3D"Table Colorful 2"/>
<w:LsdException Locked=3D"false" SemiHidden=3D"true" =
UnhideWhenUsed=3D"true" Name=3D"Table Colorful 3"/>
<w:LsdException Locked=3D"false" SemiHidden=3D"true" =
UnhideWhenUsed=3D"true" Name=3D"Table Columns 1"/>
<w:LsdException Locked=3D"false" SemiHidden=3D"true" =
UnhideWhenUsed=3D"true" Name=3D"Table Columns 2"/>
<w:LsdException Locked=3D"false" SemiHidden=3D"true" =
UnhideWhenUsed=3D"true" Name=3D"Table Columns 3"/>
<w:LsdException Locked=3D"false" SemiHidden=3D"true" =
UnhideWhenUsed=3D"true" Name=3D"Table Columns 4"/>
<w:LsdException Locked=3D"false" SemiHidden=3D"true" =
UnhideWhenUsed=3D"true" Name=3D"Table Columns 5"/>
<w:LsdException Locked=3D"false" SemiHidden=3D"true" =
UnhideWhenUsed=3D"true" Name=3D"Table Grid 1"/>
<w:LsdException Locked=3D"false" SemiHidden=3D"true" =
UnhideWhenUsed=3D"true" Name=3D"Table Grid 2"/>
<w:LsdException Locked=3D"false" SemiHidden=3D"true" =
UnhideWhenUsed=3D"true" Name=3D"Table Grid 3"/>
<w:LsdException Locked=3D"false" SemiHidden=3D"true" =
UnhideWhenUsed=3D"true" Name=3D"Table Grid 4"/>
<w:LsdException Locked=3D"false" SemiHidden=3D"true" =
UnhideWhenUsed=3D"true" Name=3D"Table Grid 5"/>
<w:LsdException Locked=3D"false" SemiHidden=3D"true" =
UnhideWhenUsed=3D"true" Name=3D"Table Grid 6"/>
<w:LsdException Locked=3D"false" SemiHidden=3D"true" =
UnhideWhenUsed=3D"true" Name=3D"Table Grid 7"/>
<w:LsdException Locked=3D"false" SemiHidden=3D"true" =
UnhideWhenUsed=3D"true" Name=3D"Table Grid 8"/>
<w:LsdException Locked=3D"false" SemiHidden=3D"true" =
UnhideWhenUsed=3D"true" Name=3D"Table List 1"/>
<w:LsdException Locked=3D"false" SemiHidden=3D"true" =
UnhideWhenUsed=3D"true" Name=3D"Table List 2"/>
<w:LsdException Locked=3D"false" SemiHidden=3D"true" =
UnhideWhenUsed=3D"true" Name=3D"Table List 3"/>
<w:LsdException Locked=3D"false" SemiHidden=3D"true" =
UnhideWhenUsed=3D"true" Name=3D"Table List 4"/>
<w:LsdException Locked=3D"false" SemiHidden=3D"true" =
UnhideWhenUsed=3D"true" Name=3D"Table List 5"/>
<w:LsdException Locked=3D"false" SemiHidden=3D"true" =
UnhideWhenUsed=3D"true" Name=3D"Table List 6"/>
<w:LsdException Locked=3D"false" SemiHidden=3D"true" =
UnhideWhenUsed=3D"true" Name=3D"Table List 7"/>
<w:LsdException Locked=3D"false" SemiHidden=3D"true" =
UnhideWhenUsed=3D"true" Name=3D"Table List 8"/>
<w:LsdException Locked=3D"false" SemiHidden=3D"true" =
UnhideWhenUsed=3D"true" Name=3D"Table 3D effects 1"/>
<w:LsdException Locked=3D"false" SemiHidden=3D"true" =
UnhideWhenUsed=3D"true" Name=3D"Table 3D effects 2"/>
<w:LsdException Locked=3D"false" SemiHidden=3D"true" =
UnhideWhenUsed=3D"true" Name=3D"Table 3D effects 3"/>
<w:LsdException Locked=3D"false" SemiHidden=3D"true" =
UnhideWhenUsed=3D"true" Name=3D"Table Contemporary"/>
<w:LsdException Locked=3D"false" SemiHidden=3D"true" =
UnhideWhenUsed=3D"true" Name=3D"Table Elegant"/>
<w:LsdException Locked=3D"false" SemiHidden=3D"true" =
UnhideWhenUsed=3D"true" Name=3D"Table Professional"/>
<w:LsdException Locked=3D"false" SemiHidden=3D"true" =
UnhideWhenUsed=3D"true" Name=3D"Table Subtle 1"/>
<w:LsdException Locked=3D"false" SemiHidden=3D"true" =
UnhideWhenUsed=3D"true" Name=3D"Table Subtle 2"/>
<w:LsdException Locked=3D"false" SemiHidden=3D"true" =
UnhideWhenUsed=3D"true" Name=3D"Table Web 1"/>
<w:LsdException Locked=3D"false" SemiHidden=3D"true" =
UnhideWhenUsed=3D"true" Name=3D"Table Web 2"/>
<w:LsdException Locked=3D"false" SemiHidden=3D"true" =
UnhideWhenUsed=3D"true" Name=3D"Table Web 3"/>
<w:LsdException Locked=3D"false" SemiHidden=3D"true" =
UnhideWhenUsed=3D"true" Name=3D"Balloon Text"/>
<w:LsdException Locked=3D"false" Priority=3D"39" Name=3D"Table Grid"/>
<w:LsdException Locked=3D"false" SemiHidden=3D"true" =
UnhideWhenUsed=3D"true" Name=3D"Table Theme"/>
<w:LsdException Locked=3D"false" SemiHidden=3D"true" Name=3D"Placeholder =
Text"/>
<w:LsdException Locked=3D"false" Priority=3D"1" QFormat=3D"true" =
Name=3D"No Spacing"/>
<w:LsdException Locked=3D"false" Priority=3D"60" Name=3D"Light =
Shading"/>
<w:LsdException Locked=3D"false" Priority=3D"61" Name=3D"Light List"/>
<w:LsdException Locked=3D"false" Priority=3D"62" Name=3D"Light Grid"/>
<w:LsdException Locked=3D"false" Priority=3D"63" Name=3D"Medium Shading =
1"/>
<w:LsdException Locked=3D"false" Priority=3D"64" Name=3D"Medium Shading =
2"/>
<w:LsdException Locked=3D"false" Priority=3D"65" Name=3D"Medium List =
1"/>
<w:LsdException Locked=3D"false" Priority=3D"66" Name=3D"Medium List =
2"/>
<w:LsdException Locked=3D"false" Priority=3D"67" Name=3D"Medium Grid =
1"/>
<w:LsdException Locked=3D"false" Priority=3D"68" Name=3D"Medium Grid =
2"/>
<w:LsdException Locked=3D"false" Priority=3D"69" Name=3D"Medium Grid =
3"/>
<w:LsdException Locked=3D"false" Priority=3D"70" Name=3D"Dark List"/>
<w:LsdException Locked=3D"false" Priority=3D"71" Name=3D"Colorful =
Shading"/>
<w:LsdException Locked=3D"false" Priority=3D"72" Name=3D"Colorful =
List"/>
<w:LsdException Locked=3D"false" Priority=3D"73" Name=3D"Colorful =
Grid"/>
<w:LsdException Locked=3D"false" Priority=3D"60" Name=3D"Light Shading =
Accent 1"/>
<w:LsdException Locked=3D"false" Priority=3D"61" Name=3D"Light List =
Accent 1"/>
<w:LsdException Locked=3D"false" Priority=3D"62" Name=3D"Light Grid =
Accent 1"/>
<w:LsdException Locked=3D"false" Priority=3D"63" Name=3D"Medium Shading =
1 Accent 1"/>
<w:LsdException Locked=3D"false" Priority=3D"64" Name=3D"Medium Shading =
2 Accent 1"/>
<w:LsdException Locked=3D"false" Priority=3D"65" Name=3D"Medium List 1 =
Accent 1"/>
<w:LsdException Locked=3D"false" SemiHidden=3D"true" Name=3D"Revision"/>
<w:LsdException Locked=3D"false" Priority=3D"34" QFormat=3D"true" =
Name=3D"List Paragraph"/>
<w:LsdException Locked=3D"false" Priority=3D"29" QFormat=3D"true" =
Name=3D"Quote"/>
<w:LsdException Locked=3D"false" Priority=3D"30" QFormat=3D"true" =
Name=3D"Intense Quote"/>
<w:LsdException Locked=3D"false" Priority=3D"66" Name=3D"Medium List 2 =
Accent 1"/>
<w:LsdException Locked=3D"false" Priority=3D"67" Name=3D"Medium Grid 1 =
Accent 1"/>
<w:LsdException Locked=3D"false" Priority=3D"68" Name=3D"Medium Grid 2 =
Accent 1"/>
<w:LsdException Locked=3D"false" Priority=3D"69" Name=3D"Medium Grid 3 =
Accent 1"/>
<w:LsdException Locked=3D"false" Priority=3D"70" Name=3D"Dark List =
Accent 1"/>
<w:LsdException Locked=3D"false" Priority=3D"71" Name=3D"Colorful =
Shading Accent 1"/>
<w:LsdException Locked=3D"false" Priority=3D"72" Name=3D"Colorful List =
Accent 1"/>
<w:LsdException Locked=3D"false" Priority=3D"73" Name=3D"Colorful Grid =
Accent 1"/>
<w:LsdException Locked=3D"false" Priority=3D"60" Name=3D"Light Shading =
Accent 2"/>
<w:LsdException Locked=3D"false" Priority=3D"61" Name=3D"Light List =
Accent 2"/>
<w:LsdException Locked=3D"false" Priority=3D"62" Name=3D"Light Grid =
Accent 2"/>
<w:LsdException Locked=3D"false" Priority=3D"63" Name=3D"Medium Shading =
1 Accent 2"/>
<w:LsdException Locked=3D"false" Priority=3D"64" Name=3D"Medium Shading =
2 Accent 2"/>
<w:LsdException Locked=3D"false" Priority=3D"65" Name=3D"Medium List 1 =
Accent 2"/>
<w:LsdException Locked=3D"false" Priority=3D"66" Name=3D"Medium List 2 =
Accent 2"/>
<w:LsdException Locked=3D"false" Priority=3D"67" Name=3D"Medium Grid 1 =
Accent 2"/>
<w:LsdException Locked=3D"false" Priority=3D"68" Name=3D"Medium Grid 2 =
Accent 2"/>
<w:LsdException Locked=3D"false" Priority=3D"69" Name=3D"Medium Grid 3 =
Accent 2"/>
<w:LsdException Locked=3D"false" Priority=3D"70" Name=3D"Dark List =
Accent 2"/>
<w:LsdException Locked=3D"false" Priority=3D"71" Name=3D"Colorful =
Shading Accent 2"/>
<w:LsdException Locked=3D"false" Priority=3D"72" Name=3D"Colorful List =
Accent 2"/>
<w:LsdException Locked=3D"false" Priority=3D"73" Name=3D"Colorful Grid =
Accent 2"/>
<w:LsdException Locked=3D"false" Priority=3D"60" Name=3D"Light Shading =
Accent 3"/>
<w:LsdException Locked=3D"false" Priority=3D"61" Name=3D"Light List =
Accent 3"/>
<w:LsdException Locked=3D"false" Priority=3D"62" Name=3D"Light Grid =
Accent 3"/>
<w:LsdException Locked=3D"false" Priority=3D"63" Name=3D"Medium Shading =
1 Accent 3"/>
<w:LsdException Locked=3D"false" Priority=3D"64" Name=3D"Medium Shading =
2 Accent 3"/>
<w:LsdException Locked=3D"false" Priority=3D"65" Name=3D"Medium List 1 =
Accent 3"/>
<w:LsdException Locked=3D"false" Priority=3D"66" Name=3D"Medium List 2 =
Accent 3"/>
<w:LsdException Locked=3D"false" Priority=3D"67" Name=3D"Medium Grid 1 =
Accent 3"/>
<w:LsdException Locked=3D"false" Priority=3D"68" Name=3D"Medium Grid 2 =
Accent 3"/>
<w:LsdException Locked=3D"false" Priority=3D"69" Name=3D"Medium Grid 3 =
Accent 3"/>
<w:LsdException Locked=3D"false" Priority=3D"70" Name=3D"Dark List =
Accent 3"/>
<w:LsdException Locked=3D"false" Priority=3D"71" Name=3D"Colorful =
Shading Accent 3"/>
<w:LsdException Locked=3D"false" Priority=3D"72" Name=3D"Colorful List =
Accent 3"/>
<w:LsdException Locked=3D"false" Priority=3D"73" Name=3D"Colorful Grid =
Accent 3"/>
<w:LsdException Locked=3D"false" Priority=3D"60" Name=3D"Light Shading =
Accent 4"/>
<w:LsdException Locked=3D"false" Priority=3D"61" Name=3D"Light List =
Accent 4"/>
<w:LsdException Locked=3D"false" Priority=3D"62" Name=3D"Light Grid =
Accent 4"/>
<w:LsdException Locked=3D"false" Priority=3D"63" Name=3D"Medium Shading =
1 Accent 4"/>
<w:LsdException Locked=3D"false" Priority=3D"64" Name=3D"Medium Shading =
2 Accent 4"/>
<w:LsdException Locked=3D"false" Priority=3D"65" Name=3D"Medium List 1 =
Accent 4"/>
<w:LsdException Locked=3D"false" Priority=3D"66" Name=3D"Medium List 2 =
Accent 4"/>
<w:LsdException Locked=3D"false" Priority=3D"67" Name=3D"Medium Grid 1 =
Accent 4"/>
<w:LsdException Locked=3D"false" Priority=3D"68" Name=3D"Medium Grid 2 =
Accent 4"/>
<w:LsdException Locked=3D"false" Priority=3D"69" Name=3D"Medium Grid 3 =
Accent 4"/>
<w:LsdException Locked=3D"false" Priority=3D"70" Name=3D"Dark List =
Accent 4"/>
<w:LsdException Locked=3D"false" Priority=3D"71" Name=3D"Colorful =
Shading Accent 4"/>
<w:LsdException Locked=3D"false" Priority=3D"72" Name=3D"Colorful List =
Accent 4"/>
<w:LsdException Locked=3D"false" Priority=3D"73" Name=3D"Colorful Grid =
Accent 4"/>
<w:LsdException Locked=3D"false" Priority=3D"60" Name=3D"Light Shading =
Accent 5"/>
<w:LsdException Locked=3D"false" Priority=3D"61" Name=3D"Light List =
Accent 5"/>
<w:LsdException Locked=3D"false" Priority=3D"62" Name=3D"Light Grid =
Accent 5"/>
<w:LsdException Locked=3D"false" Priority=3D"63" Name=3D"Medium Shading =
1 Accent 5"/>
<w:LsdException Locked=3D"false" Priority=3D"64" Name=3D"Medium Shading =
2 Accent 5"/>
<w:LsdException Locked=3D"false" Priority=3D"65" Name=3D"Medium List 1 =
Accent 5"/>
<w:LsdException Locked=3D"false" Priority=3D"66" Name=3D"Medium List 2 =
Accent 5"/>
<w:LsdException Locked=3D"false" Priority=3D"67" Name=3D"Medium Grid 1 =
Accent 5"/>
<w:LsdException Locked=3D"false" Priority=3D"68" Name=3D"Medium Grid 2 =
Accent 5"/>
<w:LsdException Locked=3D"false" Priority=3D"69" Name=3D"Medium Grid 3 =
Accent 5"/>
<w:LsdException Locked=3D"false" Priority=3D"70" Name=3D"Dark List =
Accent 5"/>
<w:LsdException Locked=3D"false" Priority=3D"71" Name=3D"Colorful =
Shading Accent 5"/>
<w:LsdException Locked=3D"false" Priority=3D"72" Name=3D"Colorful List =
Accent 5"/>
<w:LsdException Locked=3D"false" Priority=3D"73" Name=3D"Colorful Grid =
Accent 5"/>
<w:LsdException Locked=3D"false" Priority=3D"60" Name=3D"Light Shading =
Accent 6"/>
<w:LsdException Locked=3D"false" Priority=3D"61" Name=3D"Light List =
Accent 6"/>
<w:LsdException Locked=3D"false" Priority=3D"62" Name=3D"Light Grid =
Accent 6"/>
<w:LsdException Locked=3D"false" Priority=3D"63" Name=3D"Medium Shading =
1 Accent 6"/>
<w:LsdException Locked=3D"false" Priority=3D"64" Name=3D"Medium Shading =
2 Accent 6"/>
<w:LsdException Locked=3D"false" Priority=3D"65" Name=3D"Medium List 1 =
Accent 6"/>
<w:LsdException Locked=3D"false" Priority=3D"66" Name=3D"Medium List 2 =
Accent 6"/>
<w:LsdException Locked=3D"false" Priority=3D"67" Name=3D"Medium Grid 1 =
Accent 6"/>
<w:LsdException Locked=3D"false" Priority=3D"68" Name=3D"Medium Grid 2 =
Accent 6"/>
<w:LsdException Locked=3D"false" Priority=3D"69" Name=3D"Medium Grid 3 =
Accent 6"/>
<w:LsdException Locked=3D"false" Priority=3D"70" Name=3D"Dark List =
Accent 6"/>
<w:LsdException Locked=3D"false" Priority=3D"71" Name=3D"Colorful =
Shading Accent 6"/>
<w:LsdException Locked=3D"false" Priority=3D"72" Name=3D"Colorful List =
Accent 6"/>
<w:LsdException Locked=3D"false" Priority=3D"73" Name=3D"Colorful Grid =
Accent 6"/>
<w:LsdException Locked=3D"false" Priority=3D"19" QFormat=3D"true" =
Name=3D"Subtle Emphasis"/>
<w:LsdException Locked=3D"false" Priority=3D"21" QFormat=3D"true" =
Name=3D"Intense Emphasis"/>
<w:LsdException Locked=3D"false" Priority=3D"31" QFormat=3D"true" =
Name=3D"Subtle Reference"/>
<w:LsdException Locked=3D"false" Priority=3D"32" QFormat=3D"true" =
Name=3D"Intense Reference"/>
<w:LsdException Locked=3D"false" Priority=3D"33" QFormat=3D"true" =
Name=3D"Book Title"/>
<w:LsdException Locked=3D"false" Priority=3D"37" SemiHidden=3D"true" =
UnhideWhenUsed=3D"true" Name=3D"Bibliography"/>
<w:LsdException Locked=3D"false" Priority=3D"39" SemiHidden=3D"true" =
UnhideWhenUsed=3D"true" QFormat=3D"true" Name=3D"TOC Heading"/>
<w:LsdException Locked=3D"false" Priority=3D"41" Name=3D"Plain Table =
1"/>
<w:LsdException Locked=3D"false" Priority=3D"42" Name=3D"Plain Table =
2"/>
<w:LsdException Locked=3D"false" Priority=3D"43" Name=3D"Plain Table =
3"/>
<w:LsdException Locked=3D"false" Priority=3D"44" Name=3D"Plain Table =
4"/>
<w:LsdException Locked=3D"false" Priority=3D"45" Name=3D"Plain Table =
5"/>
<w:LsdException Locked=3D"false" Priority=3D"40" Name=3D"Grid Table =
Light"/>
<w:LsdException Locked=3D"false" Priority=3D"46" Name=3D"Grid Table 1 =
Light"/>
<w:LsdException Locked=3D"false" Priority=3D"47" Name=3D"Grid Table 2"/>
<w:LsdException Locked=3D"false" Priority=3D"48" Name=3D"Grid Table 3"/>
<w:LsdException Locked=3D"false" Priority=3D"49" Name=3D"Grid Table 4"/>
<w:LsdException Locked=3D"false" Priority=3D"50" Name=3D"Grid Table 5 =
Dark"/>
<w:LsdException Locked=3D"false" Priority=3D"51" Name=3D"Grid Table 6 =
Colorful"/>
<w:LsdException Locked=3D"false" Priority=3D"52" Name=3D"Grid Table 7 =
Colorful"/>
<w:LsdException Locked=3D"false" Priority=3D"46" Name=3D"Grid Table 1 =
Light Accent 1"/>
<w:LsdException Locked=3D"false" Priority=3D"47" Name=3D"Grid Table 2 =
Accent 1"/>
<w:LsdException Locked=3D"false" Priority=3D"48" Name=3D"Grid Table 3 =
Accent 1"/>
<w:LsdException Locked=3D"false" Priority=3D"49" Name=3D"Grid Table 4 =
Accent 1"/>
<w:LsdException Locked=3D"false" Priority=3D"50" Name=3D"Grid Table 5 =
Dark Accent 1"/>
<w:LsdException Locked=3D"false" Priority=3D"51" Name=3D"Grid Table 6 =
Colorful Accent 1"/>
<w:LsdException Locked=3D"false" Priority=3D"52" Name=3D"Grid Table 7 =
Colorful Accent 1"/>
<w:LsdException Locked=3D"false" Priority=3D"46" Name=3D"Grid Table 1 =
Light Accent 2"/>
<w:LsdException Locked=3D"false" Priority=3D"47" Name=3D"Grid Table 2 =
Accent 2"/>
<w:LsdException Locked=3D"false" Priority=3D"48" Name=3D"Grid Table 3 =
Accent 2"/>
<w:LsdException Locked=3D"false" Priority=3D"49" Name=3D"Grid Table 4 =
Accent 2"/>
<w:LsdException Locked=3D"false" Priority=3D"50" Name=3D"Grid Table 5 =
Dark Accent 2"/>
<w:LsdException Locked=3D"false" Priority=3D"51" Name=3D"Grid Table 6 =
Colorful Accent 2"/>
<w:LsdException Locked=3D"false" Priority=3D"52" Name=3D"Grid Table 7 =
Colorful Accent 2"/>
<w:LsdException Locked=3D"false" Priority=3D"46" Name=3D"Grid Table 1 =
Light Accent 3"/>
<w:LsdException Locked=3D"false" Priority=3D"47" Name=3D"Grid Table 2 =
Accent 3"/>
<w:LsdException Locked=3D"false" Priority=3D"48" Name=3D"Grid Table 3 =
Accent 3"/>
<w:LsdException Locked=3D"false" Priority=3D"49" Name=3D"Grid Table 4 =
Accent 3"/>
<w:LsdException Locked=3D"false" Priority=3D"50" Name=3D"Grid Table 5 =
Dark Accent 3"/>
<w:LsdException Locked=3D"false" Priority=3D"51" Name=3D"Grid Table 6 =
Colorful Accent 3"/>
<w:LsdException Locked=3D"false" Priority=3D"52" Name=3D"Grid Table 7 =
Colorful Accent 3"/>
<w:LsdException Locked=3D"false" Priority=3D"46" Name=3D"Grid Table 1 =
Light Accent 4"/>
<w:LsdException Locked=3D"false" Priority=3D"47" Name=3D"Grid Table 2 =
Accent 4"/>
<w:LsdException Locked=3D"false" Priority=3D"48" Name=3D"Grid Table 3 =
Accent 4"/>
<w:LsdException Locked=3D"false" Priority=3D"49" Name=3D"Grid Table 4 =
Accent 4"/>
<w:LsdException Locked=3D"false" Priority=3D"50" Name=3D"Grid Table 5 =
Dark Accent 4"/>
<w:LsdException Locked=3D"false" Priority=3D"51" Name=3D"Grid Table 6 =
Colorful Accent 4"/>
<w:LsdException Locked=3D"false" Priority=3D"52" Name=3D"Grid Table 7 =
Colorful Accent 4"/>
<w:LsdException Locked=3D"false" Priority=3D"46" Name=3D"Grid Table 1 =
Light Accent 5"/>
<w:LsdException Locked=3D"false" Priority=3D"47" Name=3D"Grid Table 2 =
Accent 5"/>
<w:LsdException Locked=3D"false" Priority=3D"48" Name=3D"Grid Table 3 =
Accent 5"/>
<w:LsdException Locked=3D"false" Priority=3D"49" Name=3D"Grid Table 4 =
Accent 5"/>
<w:LsdException Locked=3D"false" Priority=3D"50" Name=3D"Grid Table 5 =
Dark Accent 5"/>
<w:LsdException Locked=3D"false" Priority=3D"51" Name=3D"Grid Table 6 =
Colorful Accent 5"/>
<w:LsdException Locked=3D"false" Priority=3D"52" Name=3D"Grid Table 7 =
Colorful Accent 5"/>
<w:LsdException Locked=3D"false" Priority=3D"46" Name=3D"Grid Table 1 =
Light Accent 6"/>
<w:LsdException Locked=3D"false" Priority=3D"47" Name=3D"Grid Table 2 =
Accent 6"/>
<w:LsdException Locked=3D"false" Priority=3D"48" Name=3D"Grid Table 3 =
Accent 6"/>
<w:LsdException Locked=3D"false" Priority=3D"49" Name=3D"Grid Table 4 =
Accent 6"/>
<w:LsdException Locked=3D"false" Priority=3D"50" Name=3D"Grid Table 5 =
Dark Accent 6"/>
<w:LsdException Locked=3D"false" Priority=3D"51" Name=3D"Grid Table 6 =
Colorful Accent 6"/>
<w:LsdException Locked=3D"false" Priority=3D"52" Name=3D"Grid Table 7 =
Colorful Accent 6"/>
<w:LsdException Locked=3D"false" Priority=3D"46" Name=3D"List Table 1 =
Light"/>
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</style><![endif]--></head><body lang=3DEN-GB link=3Dblue vlink=3Dpurple =
style=3D'tab-interval:36.0pt;word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;mso-ascii-font-family:Aptos;mso-ascii-theme-fon=
t:minor-latin;mso-hansi-font-family:Aptos;mso-hansi-theme-font:minor-lati=
n;mso-bidi-font-family:"Times New =
Roman";mso-bidi-theme-font:minor-bidi;mso-fareast-language:EN-US'>This =
is not exactly what I discussed with your =
representative.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;mso-ascii-font-family:Aptos;mso-ascii-theme-fon=
t:minor-latin;mso-hansi-font-family:Aptos;mso-hansi-theme-font:minor-lati=
n;mso-bidi-font-family:"Times New =
Roman";mso-bidi-theme-font:minor-bidi;mso-fareast-language:EN-US'>I =
suggested that we have down scaled and no longer use handsets and only =
use mobiles. I also asked for someone to call me to discuss =
rates.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;mso-ascii-font-family:Aptos;mso-ascii-theme-fon=
t:minor-latin;mso-hansi-font-family:Aptos;mso-hansi-theme-font:minor-lati=
n;mso-bidi-font-family:"Times New =
Roman";mso-bidi-theme-font:minor-bidi;mso-fareast-language:EN-US'>I did =
mention that we only had two people working for us and could someone =
contact us to discuss options. I didn=E2=80=99t give a date of when we =
would be looking at ceasing trading. I just mentioned in the near future =
and we did not need all the current services.<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;mso-ascii-font-family:Aptos;mso-ascii-theme-fon=
t:minor-latin;mso-hansi-font-family:Aptos;mso-hansi-theme-font:minor-lati=
n;mso-bidi-font-family:"Times New =
Roman";mso-bidi-theme-font:minor-bidi;mso-fareast-language:EN-US'><o:p>&n=
bsp;</o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;mso-ascii-font-family:Aptos;mso-ascii-theme-fon=
t:minor-latin;mso-hansi-font-family:Aptos;mso-hansi-theme-font:minor-lati=
n;mso-bidi-font-family:"Times New =
Roman";mso-bidi-theme-font:minor-bidi;mso-fareast-language:EN-US'>As I =
am aware we are out of contract and can cease our services with 30 days =
notice at anytime whether we want to or not transfer to another provider =
which at the moment I am looking at.<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;mso-ascii-font-family:Aptos;mso-ascii-theme-fon=
t:minor-latin;mso-hansi-font-family:Aptos;mso-hansi-theme-font:minor-lati=
n;mso-bidi-font-family:"Times New =
Roman";mso-bidi-theme-font:minor-bidi;mso-fareast-language:EN-US'><o:p>&n=
bsp;</o:p></span></p><div><p class=3DMsoNormal><a =
name=3D"_MailAutoSig"><span =
style=3D'font-family:"Calibri",sans-serif;mso-fareast-font-family:Aptos;c=
olor:black;mso-ligatures:standardcontextual;mso-no-proof:yes'>Bob =
Home<br>Sarah Harvey Limited<br>14 Rural Innovation =
Centre</span></a><span style=3D'mso-bookmark:_MailAutoSig'><span =
style=3D'font-family:"Calibri",sans-serif;mso-fareast-font-family:Aptos;c=
olor:black;mso-no-proof:yes'><o:p></o:p></span></span></p><p =
class=3DMsoNormal><span style=3D'mso-bookmark:_MailAutoSig'><span =
style=3D'font-family:"Calibri",sans-serif;mso-fareast-font-family:Aptos;c=
olor:black;mso-ligatures:standardcontextual;mso-no-proof:yes'>Avenue =
H<o:p></o:p></span></span></p><p class=3DMsoNormal><span =
style=3D'mso-bookmark:_MailAutoSig'><span =
style=3D'font-family:"Calibri",sans-serif;mso-fareast-font-family:Aptos;c=
olor:black;mso-ligatures:standardcontextual;mso-no-proof:yes'>Stoneleigh =
Park<o:p></o:p></span></span></p><p class=3DMsoNormal><span =
style=3D'mso-bookmark:_MailAutoSig'><span =
style=3D'font-family:"Calibri",sans-serif;mso-fareast-font-family:Aptos;c=
olor:black;mso-ligatures:standardcontextual;mso-no-proof:yes'>Kenilworth<=
br>Warwickshire<br>CV8 2LG<o:p></o:p></span></span></p><p =
class=3DMsoNormal><span style=3D'mso-bookmark:_MailAutoSig'><span =
style=3D'font-family:"Calibri",sans-serif;mso-fareast-font-family:Aptos;c=
olor:black;mso-ligatures:standardcontextual;mso-no-proof:yes'><o:p> =
</o:p></span></span></p><p class=3DMsoNormal><span =
style=3D'mso-bookmark:_MailAutoSig'><span =
style=3D'font-family:"Calibri",sans-serif;mso-fareast-font-family:Aptos;c=
olor:black;mso-ligatures:standardcontextual;mso-no-proof:yes'>Tel: =
+0044(0)01926450545<br>Mobile:+44(0)7887726814<br><br><br>We respect our =
clients' privacy. Your personal details will not be shared with third =
parties as per Sarah Harvey GDPR policy. By submitting your details you =
consent to being contacted by Sarah Harvey Limited by telephone and =
email for this and similar positions. Please see our website for further =
GDPR information at </span></span><a =
href=3D"http://www.sarahharvey.com/"><span =
style=3D'mso-bookmark:_MailAutoSig'><span =
style=3D'font-family:"Calibri",sans-serif;mso-fareast-font-family:Aptos;c=
olor:#0563C1;mso-ligatures:standardcontextual;mso-no-proof:yes'>www.sarah=
harvey.com</span></span><span =
style=3D'mso-bookmark:_MailAutoSig'></span></a><span =
style=3D'mso-bookmark:_MailAutoSig'><span =
style=3D'font-family:"Calibri",sans-serif;mso-fareast-font-family:Aptos;c=
olor:black;mso-ligatures:standardcontextual;mso-no-proof:yes'>.<o:p></o:p=
></span></span></p><p class=3DMsoNormal><span =
style=3D'mso-bookmark:_MailAutoSig'><span =
style=3D'font-size:11.0pt;mso-fareast-font-family:Aptos;mso-ligatures:sta=
ndardcontextual;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p> <=
/o:p></span></span></p></div><span =
style=3D'mso-bookmark:_MailAutoSig'></span><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;mso-ascii-font-family:Aptos;mso-ascii-theme-fon=
t:minor-latin;mso-hansi-font-family:Aptos;mso-hansi-theme-font:minor-lati=
n;mso-bidi-font-family:"Times New =
Roman";mso-bidi-theme-font:minor-bidi;mso-fareast-language:EN-US'><o:p>&n=
bsp;</o:p></span></p><div><div style=3D'border:none;border-top:solid =
#E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=3DMsoNormal><a =
name=3D"_MailOriginal"><b><span lang=3DEN-US =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-fo=
nt-family:"Times New =
Roman";mso-ansi-language:EN-US'>From:</span></b></a><span =
style=3D'mso-bookmark:_MailOriginal'><span lang=3DEN-US =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-fo=
nt-family:"Times New Roman";mso-ansi-language:EN-US'> Brian Cele =
<Brian.cele@fidelity-group.co.uk> <br><b>Sent:</b> 01 October 2025 =
17:13<br><b>To:</b> bob@sarahharvey.com<br><b>Cc:</b> History =
<history@fidelity-group.co.uk>; Camron Page =
<Camron.Page@fidelity-group.co.uk><br><b>Subject:</b> #4168 - =
Contract Termination<o:p></o:p></span></span></p></div></div><p =
class=3DMsoNormal><span =
style=3D'mso-bookmark:_MailOriginal'><o:p> </o:p></span></p><div =
style=3D'margin-top:12.0pt;margin-bottom:12.0pt'><p =
class=3DMsoNormal><span style=3D'mso-bookmark:_MailOriginal'><span =
style=3D'mso-fareast-font-family:"Times New Roman";color:black'>Good =
afternoon, <o:p></o:p></span></span></p></div><div =
style=3D'margin-top:12.0pt;margin-bottom:12.0pt'><p =
class=3DMsoNormal><span style=3D'mso-bookmark:_MailOriginal'><span =
style=3D'mso-fareast-font-family:"Times New Roman";color:black'>I hope =
you're well.<o:p></o:p></span></span></p></div><div =
style=3D'margin-top:12.0pt;margin-bottom:12.0pt'><p =
class=3DMsoNormal><span style=3D'mso-bookmark:_MailOriginal'><span =
style=3D'mso-fareast-font-family:"Times New Roman";color:black'>Thank =
you for your notification regarding the cancellation of your services in =
approximately 11 to 12 months=E2=80=99 time. We acknowledge receipt of =
your request and are happy to assist you with the next =
steps.<o:p></o:p></span></span></p></div><div =
style=3D'margin-top:12.0pt;margin-bottom:12.0pt'><p =
class=3DMsoNormal><span style=3D'mso-bookmark:_MailOriginal'><span =
style=3D'mso-fareast-font-family:"Times New Roman";color:black'>To =
proceed, could you kindly confirm the =
following:<o:p></o:p></span></span></p></div><ul type=3Ddisc><li =
class=3DMsoNormal =
style=3D'color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;m=
so-list:l0 level1 lfo1;tab-stops:list 36.0pt'><span =
style=3D'mso-bookmark:_MailOriginal'><span =
style=3D'mso-fareast-font-family:"Times New Roman"'>Is the cancellation =
request for <b>all services</b> on your =
account?<o:p></o:p></span></span></li><li class=3DMsoNormal =
style=3D'color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;m=
so-list:l0 level1 lfo1;tab-stops:list 36.0pt'><span =
style=3D'mso-bookmark:_MailOriginal'><span =
style=3D'mso-fareast-font-family:"Times New Roman"'>Your <b>preferred =
termination date</b><o:p></o:p></span></span></li><li class=3DMsoNormal =
style=3D'color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;m=
so-list:l0 level1 lfo1;tab-stops:list 36.0pt'><span =
style=3D'mso-bookmark:_MailOriginal'><span =
style=3D'mso-fareast-font-family:"Times New Roman"'>Confirmation that =
the services should be <b>ceased/deleted</b>, and not ported to a new =
provider<o:p></o:p></span></span></li></ul><div =
style=3D'margin-top:12.0pt;margin-bottom:12.0pt'><p =
class=3DMsoNormal><span style=3D'mso-bookmark:_MailOriginal'><span =
style=3D'mso-fareast-font-family:"Times New Roman";color:black'>Please =
note the following regarding your contract =
terms:<o:p></o:p></span></span></p></div><ul type=3Ddisc><li =
class=3DMsoNormal =
style=3D'color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;m=
so-list:l1 level1 lfo2;tab-stops:list 36.0pt'><span =
style=3D'mso-bookmark:_MailOriginal'><span =
style=3D'mso-fareast-font-family:"Times New Roman"'>Your services are =
currently in the <b>renewal term</b>.<o:p></o:p></span></span></li><li =
class=3DMsoNormal =
style=3D'color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;m=
so-list:l1 level1 lfo2;tab-stops:list 36.0pt'><span =
style=3D'mso-bookmark:_MailOriginal'><span =
style=3D'mso-fareast-font-family:"Times New Roman"'>To ensure a smooth =
process, we kindly ask that you submit a <b>written notice at least 30 =
days prior</b> to your intended cease of trading =
.<o:p></o:p></span></span></li></ul><div =
style=3D'margin-top:12.0pt;margin-bottom:12.0pt'><p =
class=3DMsoNormal><span style=3D'mso-bookmark:_MailOriginal'><span =
style=3D'mso-fareast-font-family:"Times New Roman";color:black'>Once we =
receive the above details, we will log the cancellation request on our =
portal and ensure everything is actioned =
accordingly.<o:p></o:p></span></span></p></div><div =
style=3D'margin-top:12.0pt;margin-bottom:12.0pt'><p =
class=3DMsoNormal><span style=3D'mso-bookmark:_MailOriginal'><span =
style=3D'mso-fareast-font-family:"Times New Roman";color:black'>Should =
you have any questions or require further assistance, please =
don=E2=80=99t hesitate to reach out. We appreciate your continued =
business and look forward to your =
response.<o:p></o:p></span></span></p></div><div =
style=3D'margin-top:6.0pt;margin-bottom:3.0pt'><p =
class=3DMsoNormal><span style=3D'mso-bookmark:_MailOriginal'><span =
style=3D'mso-fareast-font-family:"Times New =
Roman";color:black'><o:p> </o:p></span></span></p></div><div><p =
class=3DMsoNormal><span style=3D'mso-bookmark:_MailOriginal'><span =
style=3D'mso-fareast-font-family:"Times New =
Roman";color:black'><o:p> </o:p></span></span></p></div><div =
id=3DSignature><div><p class=3DMsoNormal><span =
style=3D'mso-bookmark:_MailOriginal'><span =
style=3D'mso-fareast-font-family:"Times New =
Roman";color:black'><o:p> </o:p></span></span></p></div><p =
class=3Delementtoproof style=3D'background:white'><span =
style=3D'mso-bookmark:_MailOriginal'><span =
style=3D'font-size:11.0pt;color:black'>Thanks in =
advance</span><o:p></o:p></span></p><div><p class=3DMsoNormal =
style=3D'background:white'><span =
style=3D'mso-bookmark:_MailOriginal'><span =
style=3D'font-size:15.0pt;font-family:"FluentSystemIcons",serif;mso-farea=
st-font-family:"Times New =
Roman";color:black;mso-color-alt:windowtext;background:#424242'>=EE=84=8D=
</span></span><span style=3D'mso-bookmark:_MailOriginal'></span><span =
style=3D'mso-bookmark:_MailOriginal'><span =
style=3D'font-size:15.0pt;font-family:"FluentSystemIcons",serif;mso-farea=
st-font-family:"Times New Roman"'><o:p></o:p></span></span></p><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
width=3D840 =
style=3D'width:630.0pt;border-collapse:collapse;mso-yfti-tbllook:1184;mso=
-padding-alt:0cm 0cm 0cm 0cm;box-sizing: border-box;border-spacing: =
0px'><tr style=3D'mso-yfti-irow:0;mso-yfti-firstrow:yes'><td width=3D210 =
style=3D'width:157.5pt;padding:.75pt .75pt .75pt .75pt'><p =
class=3Delementtoproof><span =
style=3D'mso-bookmark:_MailOriginal'></span><span =
style=3D'mso-bookmark:_MailOriginal'><span =
style=3D'font-size:11.0pt;color:black;mso-no-proof:yes'><img border=3D0 =
width=3D249 height=3D65 id=3D"_x0000_i1027" =
src=3D"https://fidelity-group.co.uk/wp-content/uploads/2025/07/Empowering=
-XAAS-Landscape.png" alt=3D"Fidelity Group"></span></span><span =
style=3D'mso-bookmark:_MailOriginal'><span =
style=3D'font-size:11.0pt'><o:p></o:p></span></span></p></td><span =
style=3D'mso-bookmark:_MailOriginal'></span><td width=3D550 =
style=3D'width:412.5pt;padding:.75pt .75pt .75pt .75pt'><p =
class=3Delementtoproof><span =
style=3D'mso-bookmark:_MailOriginal'><b><span =
style=3D'font-size:22.0pt;color:#D12137'>Brian =
Cele</span></b></span><span style=3D'mso-bookmark:_MailOriginal'><span =
style=3D'font-size:11.0pt'><o:p></o:p></span></span></p><p =
class=3Delementtoproof><span style=3D'mso-bookmark:_MailOriginal'><span =
style=3D'font-size:11.0pt;color:black'>Cancellations =
Team</span><o:p></o:p></span></p><p class=3Delementtoproof><span =
style=3D'mso-bookmark:_MailOriginal'><span =
style=3D'font-size:11.0pt;color:black'>014 915 =
22596 | 0800 840 =
6800</span><o:p></o:p></span></p></td><span =
style=3D'mso-bookmark:_MailOriginal'></span></tr><tr =
style=3D'mso-yfti-irow:1'><td colspan=3D2 style=3D'padding:.75pt .75pt =
.75pt .75pt'><p class=3Delementtoproof><span =
style=3D'mso-bookmark:_MailOriginal'><span =
style=3D'font-size:11.0pt;color:black'><br> </span></span><span =
style=3D'mso-bookmark:_MailOriginal'><span =
style=3D'font-size:11.0pt'><o:p></o:p></span></span></p></td><span =
style=3D'mso-bookmark:_MailOriginal'></span></tr><tr =
style=3D'mso-yfti-irow:2;mso-yfti-lastrow:yes'><td colspan=3D2 =
style=3D'padding:.75pt .75pt .75pt .75pt'><p =
class=3Delementtoproof><span =
style=3D'mso-bookmark:_MailOriginal'></span><a =
href=3D"https://fidelity-group.co.uk/channel-champions-2025/" =
title=3D""https://fidelity-group.co.uk/channel-champions-2025/"=
"><span style=3D'mso-bookmark:_MailOriginal'><span =
style=3D'font-size:11.0pt;mso-no-proof:yes;text-decoration:none;text-unde=
rline:none'><img border=3D0 width=3D840 height=3D147 id=3D"_x0000_i1026" =
src=3D"https://fidelity-group.co.uk/wp-content/uploads/2025/07/1Artboard-=
4@2x.png"></span></span><span =
style=3D'mso-bookmark:_MailOriginal'></span></a><span =
style=3D'mso-bookmark:_MailOriginal'><span =
style=3D'font-size:11.0pt'><o:p></o:p></span></span></p><p =
class=3Delementtoproof style=3D'line-height:8.0pt'><span =
style=3D'mso-bookmark:_MailOriginal'><span =
style=3D'font-size:8.0pt;color:#666666'>The information transmitted by =
this email is intended only for the person or entity to which it is =
addressed. This email may contain proprietary, business-confidential, =
and/or privileged material. If you are not the intended recipient of =
this message, be aware that any use, review, retransmission, =
distribution, reproduction or any action taken in reliance upon this =
message is strictly prohibited. If you received this in error, please =
contact the sender and delete the material from all computers. No =
employee or agent is authorized to conclude or vary any binding =
agreement on behalf of the company with another party by email without =
explicit confirmation. Our company accepts no liability for the content =
of this email, or for the consequences of any actions taken on the basis =
of the information provided, unless that information is explicitly =
confirmed in writing.</span></span><span =
style=3D'mso-bookmark:_MailOriginal'><span =
style=3D'font-size:11.0pt'><o:p></o:p></span></span></p></td><span =
style=3D'mso-bookmark:_MailOriginal'></span></tr></table></div><div><p =
class=3DMsoNormal><span style=3D'mso-bookmark:_MailOriginal'><span =
style=3D'mso-fareast-font-family:"Times New =
Roman";color:black'><o:p> </o:p></span></span></p></div></div><p =
class=3DMsoNormal><span style=3D'mso-bookmark:_MailOriginal'><span =
style=3D'mso-fareast-font-family:"Times New =
Roman"'><br></span></span><span style=3D'mso-fareast-font-family:"Times =
New Roman";mso-no-proof:yes'><img border=3D0 width=3D672 height=3D210 =
id=3D"_x0000_i1025" =
src=3D"https://fidelity.custservice.co/img/FidelitySig.png" =
alt=3D"Fidelity Group Ltd."></span><span =
style=3D'mso-fareast-font-family:"Times New =
Roman"'><o:p></o:p></span></p></div></body></html>
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