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From: <bob@sarahharvey.com>
To: "'Rakesh_chiluka_Chilu'" <UKI_CSMB_OB@dell.com>
References: <1.b86d8226329d87215adf@AUSPWECHATCM19>
In-Reply-To: <1.b86d8226329d87215adf@AUSPWECHATCM19>
Subject: RE: Dell Service Request #1001534495 <<#2635369-26049123-36645343#>>
Date: Tue, 26 Nov 2019 16:25:39 +0100
Message-ID: <4a0601dadb77$27f43d40$77dcb7c0$@sarahharvey.com>
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Thank you for your kind professionalism
I’m looking at ordering a Dell 3300 dell website price £429.
Can you give me best price and how can I order this through you. I wish to
purchase this today.
intel® Core™ i3-7020U Processor (3M Cache, 2.30 GHz)
4GB, 1x4GB, DDR4 Non-ECC
M.2 128GB PCle Class 35 Solid State Drive
Original Price £612.86
£429.00
From: Rakesh_chiluka_Chilu <UKI_CSMB_OB@dell.com>
Sent: 21 November 2019 12:14
To: bob@sarahharvey.com
Subject: Dell Service Request #1001534495 <<#2635369-26049123-36645343#>>
Dear Bob,
This email is from Customer care about your recent purchase.
As I didn't hear anything from you, I'm hoping you are happy with the
product.
I can also confirm that the goodwill refund in the amount of £50 shows
successful on your payment method.
Please find the attached Credit note confirming this refund.
I hope this helps.
I understand that there was a delay from carriers and I'm really sorry about
this.
I made sure this case is escalated to our Senior managers and also to our
Carriers managers to escalate on the service provided by the carriers.
Rest assured, I can assure you that this has been taken very seriously and
we are trying to change the terms with the carriers, solely based on this
order experience.
Since this order experience didn't meet your expectations, if you decide to
place any order in the future, from our Dell website, I request you to
please reply to any of my email and I will get you a partial discount on the
order value.
I realize that offering you discount on your future order will not cover up
for the inconvenience that you experienced with this order, but I want to
make sure to get you this discount so that I can assist you better next
time.
If you still have any questions/concerns or if you consider the issue not
resolved to your satisfaction, please reply to this email and I will be more
than help you.
Regards,
Rakesh_chiluka_Chilu
Senior Customer Care Associate for UK and Ireland
Dell EMC | UKI Customer Care
UK Customer Service +0800-587-1456
Ireland Customer Service +003-5312-044-014
Work Schedule 9:00 am – 5:00 pm GMT Monday – Friday
If you prefer to receive exclusive offers and latest updates then please
click on <http://www.dell.com/preferences/signup/?s=bsd&c=uk&l=en>
Subscribe
If you do not wish to receive any communication. You can ask us to stop any
time by clicking <https://www.dell.com/preferences/listremoval/?c=sg&l=en>
Unsubscribe.
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</o:shapelayout></xml><![endif]--></head><body bgcolor=3Dwhite =
lang=3DEN-GB link=3Dblue vlink=3Dpurple><div class=3DWordSection1><p =
class=3DMsoNormal><span style=3D'mso-fareast-language:EN-US'>Thank you =
for your kind professionalism<o:p></o:p></span></p><p =
class=3DMsoNormal><span style=3D'mso-fareast-language:EN-US'>I=E2=80=99m =
looking at ordering a Dell 3300 dell website price =
=C2=A3429.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'>Can you give me best price and how =
can I order this through you. I wish to purchase this =
today.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:Roboto;color:#444444;background:whi=
te'><o:p> </o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:Roboto;color:#444444;background:whi=
te'>intel=C2=AE Core=E2=84=A2 i3-7020U Processor (3M Cache, 2.30 =
GHz)</span><span =
style=3D'mso-fareast-language:EN-US'><o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:Roboto;color:#444444;background:whi=
te'>4GB, 1x4GB, DDR4 Non-ECC</span><span =
style=3D'mso-fareast-language:EN-US'><o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:Roboto;color:#444444;background:whi=
te'>M.2 128GB PCle Class 35 Solid State Drive</span><span =
style=3D'mso-fareast-language:EN-US'><o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:Roboto;color:#444444;border:none =
windowtext 1.0pt;padding:0cm'>Original Price</span><span =
style=3D'font-size:10.5pt;font-family:Roboto;color:#444444'> =
<s>=C2=A3612.86</s> <o:p></o:p></span></p><p class=3DMsoNormal><b><span =
style=3D'font-size:15.0pt;font-family:Roboto;color:#444444'>=C2=A3429.00 =
<o:p></o:p></span></b></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><di=
v style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3DMsoNormal><b><span =
lang=3DEN-US>From:</span></b><span lang=3DEN-US> Rakesh_chiluka_Chilu =
<UKI_CSMB_OB@dell.com> <br><b>Sent:</b> 21 November 2019 =
12:14<br><b>To:</b> bob@sarahharvey.com<br><b>Subject:</b> Dell Service =
Request #1001534495 =
<<#2635369-26049123-36645343#>><o:p></o:p></span></p></div></=
div><p class=3DMsoNormal><o:p> </o:p></p><div><p =
class=3DMsoNormal><span style=3D'font-size:12.0pt;color:black'>Dear =
Bob,</span><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><o:=
p></o:p></span></p><div><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><o:=
p> </o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;color:black'>This email is from Customer care =
about your recent purchase.</span><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><o:=
p></o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><o:=
p> </o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;color:black'>As I didn't hear anything from =
you, I'm hoping you are happy with the product.</span><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><o:=
p></o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><o:=
p> </o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;color:black'>I can also confirm that the =
goodwill refund in the amount of =C2=A350 shows successful on your =
payment method.</span><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><o:=
p></o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><o:=
p> </o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;color:black'>Please find the attached Credit =
note confirming this refund.</span><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><o:=
p></o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><o:=
p> </o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;color:black'>I hope this helps.</span><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><o:=
p></o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><o:=
p> </o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;color:black'>I understand that there was a =
delay from carriers and I'm really sorry about this.</span><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><o:=
p></o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><o:=
p> </o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;color:black'>I made sure this case is =
escalated to our Senior managers and also to our Carriers managers to =
escalate on the service provided by the carriers.<br><br>Rest assured, I =
can assure you that this has been taken very seriously and we are trying =
to change the terms with the carriers, solely based on this order =
experience.</span><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><o:=
p></o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><o:=
p> </o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;color:black'>Since this order experience =
didn't meet your expectations, if you decide to place any order in the =
future, from our Dell website, I request you to please reply to any of =
my email and I will get you a partial discount on the order =
value.<br><br>I realize that offering you discount on your future order =
will not cover up for the inconvenience that you experienced with this =
order, but I want to make sure to get you this discount so that I can =
assist you better next time.</span><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><o:=
p></o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><o:=
p> </o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;color:black'>If you still have any =
questions/concerns or if you consider the issue not resolved to your =
satisfaction, please reply to this email and I will be more than help =
you.</span><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><o:=
p></o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><o:=
p> </o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;color:black'>Regards,</span><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><o:=
p></o:p></span></p></div></div><div><p class=3DMsoNormal><span =
style=3D'font-size:8.0pt;font-family:"Trebuchet =
MS",sans-serif;color:black'>Rakesh_chiluka_Chilu</span><span =
style=3D'font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'><o=
:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:8.0pt;font-family:"Trebuchet =
MS",sans-serif;color:black'>Senior Customer Care Associate =
for UK and Ireland</span><span =
style=3D'font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'><o=
:p></o:p></span></p><p class=3DMsoNormal><b><span =
style=3D'font-size:8.0pt;font-family:"Arial",sans-serif;color:#007CB9'>De=
ll EMC</span></b><span =
style=3D'font-size:8.0pt;font-family:"Arial",sans-serif;color:black'> | =
UKI Customer Care</span><span =
style=3D'font-size:10.0pt;font-family:"Font",serif;color:black'><o:p></o:=
p></span></p><p class=3DMsoNormal><b><span =
style=3D'font-size:8.0pt;font-family:"Trebuchet =
MS",sans-serif;color:#444444'>UK Customer Service </span></b><span =
style=3D'font-size:8.0pt;font-family:"Trebuchet =
MS",sans-serif;color:#444444'>+0800-587-1456</span><span =
style=3D'font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'><o=
:p></o:p></span></p><p class=3DMsoNormal><b><span =
style=3D'font-size:8.0pt;font-family:"Trebuchet =
MS",sans-serif;color:#444444'>Ireland Customer Service </span></b><span =
style=3D'font-size:8.0pt;font-family:"Trebuchet =
MS",sans-serif;color:#444444'>+003-5312-044-014</span><span =
style=3D'font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'><o=
:p></o:p></span></p><p class=3DMsoNormal><b><span =
style=3D'font-size:8.0pt;font-family:"Trebuchet =
MS",sans-serif;color:#444444'>Work Schedule 9</span></b><span =
style=3D'font-size:8.0pt;font-family:"Trebuchet =
MS",sans-serif;color:#444444'>:00 am =E2=80=93 5:00 pm GMT Monday =
=E2=80=93 Friday</span><span =
style=3D'font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'><o=
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