File: D:/hMailServer/Data/sarahharvey.com/bob/AB/{ABAF958B-FD8A-49F8-AF47-FD6806037C5B}.eml
From: <bob@sarahharvey.com>
To: <bob@sarahharvey.com>
References: <AM0PR07MB63068914671614C04E4E794DE0CA2@AM0PR07MB6306.eurprd07.prod.outlook.com> <AM0PR07MB6306AAF85015992B3FA390F2E0B62@AM0PR07MB6306.eurprd07.prod.outlook.com>
In-Reply-To: <AM0PR07MB6306AAF85015992B3FA390F2E0B62@AM0PR07MB6306.eurprd07.prod.outlook.com>
Subject: FW: SARAH HARVEY LIMITED Contract Renewal Letter
Date: Thu, 5 Feb 2026 12:41:23 -0000
Message-ID: <011301dc969c$caf63570$60e2a050$@sarahharvey.com>
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0114_01DC969C.CAF8A670"
X-Mailer: Microsoft Outlook 16.0
Thread-Index: AQFJQv/QFcsiFeKWXP4IqqF3HVHXXgHNSzzAAanmx3g=
Content-Language: en-gb
X-OlkEid: 00000000CC09373165EA424894A88D7C135300090700C3B68E10F77511CEB4CD00AA00BBB6E600000000000E0000F3CAA7D39DC9FE498D8F5D237175EB78000000001F7A0000B311C16605E5CA41A14F966685DEBA06
This is a multipart message in MIME format.
------=_NextPart_000_0114_01DC969C.CAF8A670
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: 8bit
Bob Home
Sarah Harvey Limited
14 Rural Innovation Centre
Avenue H
Stoneleigh Park
Kenilworth
Warwickshire
CV8 2LG
Tel: +0044(0)01926450545
Mobile:+44(0)7887726814
We respect our clients' privacy. Your personal details will not be shared
with third parties as per Sarah Harvey GDPR policy. By submitting your
details you consent to being contacted by Sarah Harvey Limited by
telephone and email for this and similar positions. Please see our website
for further GDPR information at <http://www.sarahharvey.com/>
www.sarahharvey.com.
From: Niki Foote <Niki.Foote@fidelity-group.co.uk>
Sent: 11 April 2025 09:38
To: bob@sarahharvey.com
Subject: Re: SARAH HARVEY LIMITED Contract Renewal Letter
SARAH HARVEY LIMITED
Warwickshire CV8 2LG
Rural Innovation Centre Avenue
15 Stoneleigh Park
Kenilworth
Warwickshire
CV8 2LG
11/04/2025
Dear Mr Bob Home
We wrote on 06/03/2025 informing you of forthcoming changes to your
contractual position with Fidelity Group Limited.
In brief, we outlined the financial benefit of renewing your current
contract, as opposed to automatically moving onto a 30-day rolling
contract, and it is this we would very much like you to take advantage of.
So why not join the 83% of current customers who renew their contract for
a further year, and continue benefitting from the levels of support and
service an award-winning, ISO9001 certified supplier can offer?
We would be delighted to once again extend our commitment towards being
the UK�s most customer-centric communications company to you, but should
you decide to opt for the 30-day option instead, we will adjust your rates
as previously outlined in our earlier letter.
In the meanwhile, we are here to help in any way we can, and would be
delighted to chat through the options available to you.
Should you so wish, I can be contacted directly on 08001244504, or
alternatively please message me on customerservice@fidelity-group.co.uk
<mailto:customerservice@fidelity-group.co.uk> .
I look forward to hearing from you in due course.
Yours sincerely
Niki Foote
Head of Customer Retention Team
Niki Foote
Head of Customer Marketing, Retentions and Relations
0149 152 2381 | 0800 840 6800
<https://www.fidelity-group.co.uk/> Fidelity-group.co.uk
<https://fidelity-group.co.uk/wp-content/uploads/2025/01/20250107_trustpil
ot.png>
<https://www.fidelity-group.co.uk/unlock-iot-connectivity/>
<https://www.fidelity-group.co.uk/channel-champions-2024/>
The information transmitted by this email is intended only for the person
or entity to which it is addressed. This email may contain proprietary,
business-confidential, and/or privileged material. If you are not the
intended recipient of this message, be aware that any use, review,
retransmission, distribution, reproduction or any action taken in reliance
upon this message is strictly prohibited. If you received this in error,
please contact the sender and delete the material from all computers. No
employee or agent is authorized to conclude or vary any binding agreement
on behalf of the company with another party by email without explicit
confirmation. Our company accepts no liability for the content of this
email, or for the consequences of any actions taken on the basis of the
information provided, unless that information is explicitly confirmed in
writing.
_____
From: fidelity customer service <customerservice@fidelity-group.co.uk
<mailto:customerservice@fidelity-group.co.uk> >
Sent: Thursday, March 6, 2025 18:21
To: bob@sarahharvey.com <mailto:bob@sarahharvey.com> <bob@sarahharvey.com
<mailto:bob@sarahharvey.com> >
Subject: SARAH HARVEY LIMITED Contract Renewal Letter
SARAH HARVEY LIMITED
Warwickshire CV8 2LG
Rural Innovation Centre Avenue
15 Stoneleigh Park
Kenilworth
Warwickshire
CV8 2LG
06/03/2025
Dear Mr Bob Home
The minimum contract period for the following services ends on 08/04/2025:
You currently pay �66.51 per month for these services, after 08/04/2025
you will pay �79.81 if you choose to let your contract lapse into a
position of monthly roll-over.
Current Contract Details
Product
Description
Quantity
VoIP rental
Horizon Licence Rental (R)
4
Now that your contract is ending you could:
* Keep your existing service for �79.81 per month on a monthly
rolling basis;
* Retain your existing services and sign up to a new 12-month
contract with us; (see best offers below)
* Switch to a different provider.
Remember, you may be able to get a better deal as a new customer with
another provider. If you want to cancel your service or switch to a
different provider, you will need to let us know at least 30 days in
advance. You will not pay any cancellation fees to do this if your
services end after 08/04/2025. To cancel your services or discuss your
options please get in touch by email at
customerservice@fidelity-group.co.uk
<mailto:customerservice@fidelity-group.co.uk> or by calling us on 0800
1244504.
A summary of the changes that will apply from 01/05/2025 is outlined
below, so please respond to me with your preferred course of action.
Current deal: �66.51
New deal: �79.81 on a 30-day monthly rolling contract
New 12 month contract deal: �66.51
Thinking about signing a new contract? (Ofcom, the communications
regulator, requires us to tell you about these additional tariffs we are
able to offer to help you decide what to do about your services).
Option 1: take any additional services with us in the next 60 days and
receive a 10% discount over the following 3 months. Let us quote your
business energy by sending us a copy of your latest bill. We have mobile
sims and phone options now available
https://www.fidelity-group.co.uk/mobile-services/
Yours sincerely
Niki Foote
Head of Customer Retention Team
**Any pricing quoted here is subject to price increases subsequently
passed through by our supplier
Niki Foote
Head of Customer Marketing, Retentions and Relations
0149 152 2381 | 0800 840 6800
<https://www.fidelity-group.co.uk/> Fidelity-group.co.uk
<https://fidelity-group.co.uk/wp-content/uploads/2025/01/20250107_trustpil
ot.png>
<https://www.fidelity-group.co.uk/unlock-iot-connectivity/>
<https://www.fidelity-group.co.uk/channel-champions-2024/>
The information transmitted by this email is intended only for the person
or entity to which it is addressed. This email may contain proprietary,
business-confidential, and/or privileged material. If you are not the
intended recipient of this message, be aware that any use, review,
retransmission, distribution, reproduction or any action taken in reliance
upon this message is strictly prohibited. If you received this in error,
please contact the sender and delete the material from all computers. No
employee or agent is authorized to conclude or vary any binding agreement
on behalf of the company with another party by email without explicit
confirmation. Our company accepts no liability for the content of this
email, or for the consequences of any actions taken on the basis of the
information provided, unless that information is explicitly confirmed in
writing.
<https://fidelity.custservice.co/img/FidelitySig.png>
------=_NextPart_000_0114_01DC969C.CAF8A670
Content-Type: text/html;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
<META HTTP-EQUIV=3D"Content-Type" CONTENT=3D"text/html; =
charset=3Diso-8859-1">
<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta name=3DGenerator =
content=3D"Microsoft Word 15 (filtered medium)"><!--[if =
!mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:Wingdings;
panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Aptos;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
font-size:12.0pt;
font-family:"Aptos",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
span.EmailStyle20
{mso-style-type:personal-reply;
font-family:"Aptos",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;
mso-ligatures:none;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
{page:WordSection1;}
/* List Definitions */
@list l0
{mso-list-id:1911386145;
mso-list-template-ids:129237476;}
@list l0:level1
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:36.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l0:level2
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:72.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
mso-ansi-font-size:10.0pt;
font-family:"Courier New";
mso-bidi-font-family:"Times New Roman";}
@list l0:level3
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:108.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l0:level4
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:144.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l0:level5
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:180.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l0:level6
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:216.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l0:level7
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:252.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l0:level8
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:288.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l0:level9
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:324.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
ol
{margin-bottom:0cm;}
ul
{margin-bottom:0cm;}
--></style></head><body lang=3DEN-GB link=3Dblue vlink=3Dpurple =
style=3D'word-wrap:break-word'><div class=3DWordSection1><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;mso-fareast-language:EN-US'><o:p> </o:p></=
span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;mso-fareast-language:EN-US'><o:p> </o:p></=
span></p><div><p class=3DMsoNormal><span =
style=3D'font-family:"Calibri",sans-serif;color:black;mso-ligatures:stand=
ardcontextual'>Bob Home<br>Sarah Harvey Limited<br>14 Rural Innovation =
Centre</span><span =
style=3D'font-family:"Calibri",sans-serif;color:black'><o:p></o:p></span>=
</p><p class=3DMsoNormal><span =
style=3D'font-family:"Calibri",sans-serif;color:black;mso-ligatures:stand=
ardcontextual'>Avenue H<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Calibri",sans-serif;color:black;mso-ligatures:stand=
ardcontextual'>Stoneleigh Park<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-family:"Calibri",sans-serif;color:black;mso-ligatures:stand=
ardcontextual'>Kenilworth<br>Warwickshire<br>CV8 =
2LG<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Calibri",sans-serif;color:black;mso-ligatures:stand=
ardcontextual'><o:p> </o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Calibri",sans-serif;color:black;mso-ligatures:stand=
ardcontextual'>Tel: =
+0044(0)01926450545<br>Mobile:+44(0)7887726814<br><br><br>We respect our =
clients' privacy. Your personal details will not be shared with third =
parties as per Sarah Harvey GDPR policy. By submitting your details you =
consent to being contacted by Sarah Harvey Limited by telephone and =
email for this and similar positions. Please see our website for further =
GDPR information at <a href=3D"http://www.sarahharvey.com/"><span =
style=3D'color:#0563C1'>www.sarahharvey.com</span></a>.<o:p></o:p></span>=
</p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;mso-ligatures:standardcontextual;mso-fareast-la=
nguage:EN-US'><o:p> </o:p></span></p></div><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;mso-fareast-language:EN-US'><o:p> </o:p></=
span></p><div><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=3DMsoNormal><b><span =
lang=3DEN-US =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/b><span lang=3DEN-US =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> Niki Foote =
<Niki.Foote@fidelity-group.co.uk> <br><b>Sent:</b> 11 April 2025 =
09:38<br><b>To:</b> bob@sarahharvey.com<br><b>Subject:</b> Re: SARAH =
HARVEY LIMITED Contract Renewal =
Letter<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p> </o:p></p><div =
style=3D'margin-top:12.0pt;margin-bottom:12.0pt'><p =
class=3DMsoNormal><span style=3D'font-size:11.0pt;color:black'>SARAH =
HARVEY LIMITED<br>Warwickshire CV8 2LG<br>Rural Innovation Centre =
Avenue<br>15 Stoneleigh Park<br>Kenilworth<br>Warwickshire<br>CV8 =
2LG<o:p></o:p></span></p></div><div =
style=3D'margin-top:12.0pt;margin-bottom:12.0pt'><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;color:black'>11/04/2025<o:p></o:p></span></p></=
div><div style=3D'margin-top:12.0pt;margin-bottom:12.0pt'><p =
class=3DMsoNormal><span style=3D'font-size:11.0pt;color:black'>Dear Mr =
Bob Home <br><br>We wrote on 06/03/2025 informing you of =
forthcoming changes to your contractual position with Fidelity Group =
Limited.<o:p></o:p></span></p></div><div =
style=3D'margin-top:12.0pt;margin-bottom:12.0pt'><p =
class=3DMsoNormal><span style=3D'font-size:11.0pt;color:black'>In brief, =
we outlined the financial benefit of renewing your current contract, as =
opposed to automatically moving onto a 30-day rolling contract, and it =
is this we would very much like you to take advantage =
of.<o:p></o:p></span></p></div><div =
style=3D'margin-top:12.0pt;margin-bottom:12.0pt'><p =
class=3DMsoNormal><span style=3D'font-size:11.0pt;color:black'>So why =
not join the <b>83%</b> of current customers who renew their =
contract for a further year, and continue benefitting from the levels of =
support and service an award-winning, ISO9001 certified supplier can =
offer?<o:p></o:p></span></p></div><div =
style=3D'margin-top:12.0pt;margin-bottom:12.0pt'><p =
class=3DMsoNormal><span style=3D'font-size:11.0pt;color:black'>We would =
be delighted to once again extend our commitment towards being the =
UK’s most customer-centric communications company to you, but =
should you decide to opt for the 30-day option instead, we will adjust =
your rates as previously outlined in our earlier =
letter.<o:p></o:p></span></p></div><div =
style=3D'margin-top:12.0pt;margin-bottom:12.0pt'><p =
class=3DMsoNormal><span style=3D'font-size:11.0pt;color:black'>In the =
meanwhile, we are here to help in any way we can, and would be delighted =
to chat through the options available to =
you.<o:p></o:p></span></p></div><div =
style=3D'margin-top:12.0pt;margin-bottom:12.0pt'><p =
class=3DMsoNormal><span style=3D'font-size:11.0pt;color:black'>Should =
you so wish, I can be contacted directly on 08001244504, or =
alternatively please message me on <a =
href=3D"mailto:customerservice@fidelity-group.co.uk">customerservice@fide=
lity-group.co.uk</a>.<o:p></o:p></span></p></div><div =
style=3D'margin-top:12.0pt;margin-bottom:12.0pt'><p =
class=3DMsoNormal><span style=3D'font-size:11.0pt;color:black'>I look =
forward to hearing from you in due =
course.<o:p></o:p></span></p></div><div =
style=3D'margin-top:12.0pt;margin-bottom:12.0pt'><p =
class=3DMsoNormal><span style=3D'font-size:11.0pt;color:black'>Yours =
sincerely<br><br><br><br>Niki Foote<br>Head of Customer Retention =
Team<o:p></o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;color:black'><o:p> </o:p></span></p></div>=
<div><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;color:black'><o:p> </o:p></span></p></div>=
<div id=3DSignature><table class=3DMsoNormalTable border=3D0 =
cellspacing=3D0 cellpadding=3D0 =
style=3D'max-width:468.0pt;border-collapse:collapse'><tr =
style=3D'height:91.5pt'><td width=3D654 colspan=3D3 =
style=3D'width:490.5pt;padding:0cm 0cm 0cm 0cm;height:91.5pt'><p =
style=3D'margin-left:15.0pt'><b><span =
style=3D'font-size:20.0pt;color:#CF152B'>Niki Foote</span></b><span =
style=3D'font-size:10.0pt;color:#555555'><br>Head of Customer Marketing, =
Retentions and Relations<br>0149 152 2381 | 0800 840 =
6800<br></span><b><span style=3D'font-size:11.0pt;color:#CF152B'><a =
href=3D"https://www.fidelity-group.co.uk/" =
title=3D"https://www.fidelity-group.co.uk/"><span =
style=3D'color:#CF152B;text-decoration:none'>Fidelity-group.co.uk</span><=
/a></span></b><span =
style=3D'color:#555555'><o:p></o:p></span></p></td></tr><tr =
style=3D'height:69.0pt'><td width=3D133 =
style=3D'width:99.75pt;padding:0cm 0cm 0cm =
0cm;height:69.0pt;border-width:initial;min-width: 5px'><p =
class=3DMsoNormal><span style=3D'font-family:"Times New =
Roman",serif;color:black'><img border=3D0 width=3D123 height=3D88 =
style=3D'width:1.2833in;height:.9166in' id=3D"_x0000_i1035" =
src=3D"https://fidelity-group.co.uk/wp-content/uploads/2025/01/20250107_t=
rustpilot.png" alt=3DTrustpilot></span><span =
style=3D'color:black'><o:p></o:p></span></p></td><td width=3D388 =
style=3D'width:291.0pt;padding:0cm 0cm 0cm =
0cm;height:69.0pt;border-width:initial;min-width: 5px'><p =
class=3DMsoNormal><a =
href=3D"https://www.fidelity-group.co.uk/unlock-iot-connectivity/" =
title=3D""https://www.fidelity-group.co.uk/unlock-iot-connectivity/&=
quot;"><span style=3D'font-family:"Times New =
Roman",serif;text-decoration:none'><img border=3D0 width=3D378 =
height=3D88 style=3D'width:3.9416in;height:.9166in' id=3D"_x0000_i1034" =
src=3D"https://fidelity-group.co.uk/wp-content/uploads/2025/01/20250107_i=
ot.png" alt=3DIoT></span></a><span =
style=3D'color:black'><o:p></o:p></span></p></td><td width=3D133 =
style=3D'width:99.75pt;padding:0cm 0cm 0cm =
0cm;height:69.0pt;border-width:initial;min-width: 5px'><p =
class=3DMsoNormal><a =
href=3D"https://www.fidelity-group.co.uk/channel-champions-2024/" =
title=3D""https://www.fidelity-group.co.uk/channel-champions-2024/&q=
uot;"><span style=3D'font-family:"Times New =
Roman",serif;text-decoration:none'><img border=3D0 width=3D123 =
height=3D88 style=3D'width:1.2833in;height:.9166in' id=3D"_x0000_i1033" =
src=3D"https://fidelity-group.co.uk/wp-content/uploads/2025/01/20250107_c=
hannelchampions.png" alt=3DChannelChampions></span></a><span =
style=3D'color:black'><o:p></o:p></span></p></td></tr><tr =
style=3D'height:94.25pt'><td width=3D654 colspan=3D3 =
style=3D'width:490.5pt;padding:0cm 0cm 0cm =
0cm;height:94.25pt;border-width:initial;min-width: 5px'><p =
style=3D'mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:7.5pt;marg=
in-left:15.0pt'><span style=3D'font-size:8.0pt;color:black'>The =
information transmitted by this email is intended only for the person or =
entity to which it is addressed. This email may contain proprietary, =
business-confidential, and/or privileged material. If you are not the =
intended recipient of this message, be aware that any use, review, =
retransmission, distribution, reproduction or any action taken in =
reliance upon this message is strictly prohibited. If you received this =
in error, please contact the sender and delete the material from all =
computers. No employee or agent is authorized to conclude or vary any =
binding agreement on behalf of the company with another party by email =
without explicit confirmation. Our company accepts no liability for the =
content of this email, or for the consequences of any actions taken on =
the basis of the information provided, unless that information is =
explicitly confirmed in =
writing.<o:p></o:p></span></p></td></tr></table><div><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;color:black'><o:p> </o:p></span></p></div>=
<p> <o:p></o:p></p></div><div class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center'><hr size=3D2 width=3D"98%" =
align=3Dcenter></div><div id=3DdivRplyFwdMsg><p =
class=3DMsoNormal><b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>F=
rom:</span></b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'> =
fidelity customer service <<a =
href=3D"mailto:customerservice@fidelity-group.co.uk">customerservice@fide=
lity-group.co.uk</a>><br><b>Sent:</b> Thursday, March 6, 2025 =
18:21<br><b>To:</b> <a =
href=3D"mailto:bob@sarahharvey.com">bob@sarahharvey.com</a> <<a =
href=3D"mailto:bob@sarahharvey.com">bob@sarahharvey.com</a>><br><b>Sub=
ject:</b> SARAH HARVEY LIMITED Contract Renewal Letter</span> =
<o:p></o:p></p><div><p =
class=3DMsoNormal> <o:p></o:p></p></div></div><div><div><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;color:black'><o:p> </o:p></span></p></div>=
<div style=3D'margin-top:12.0pt;margin-bottom:12.0pt'><p =
class=3DMsoNormal><span style=3D'font-size:11.0pt;color:black'>SARAH =
HARVEY LIMITED<br>Warwickshire CV8 2LG<br>Rural Innovation Centre =
Avenue<br>15 Stoneleigh Park<br>Kenilworth<br>Warwickshire<br>CV8 =
2LG<o:p></o:p></span></p></div><div =
style=3D'margin-top:12.0pt;margin-bottom:12.0pt'><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;color:black'>06/03/2025<o:p></o:p></span></p></=
div><div style=3D'margin-top:12.0pt;margin-bottom:12.0pt'><p =
class=3DMsoNormal><span style=3D'font-size:11.0pt;color:black'>Dear Mr =
Bob Home<o:p></o:p></span></p></div><div =
style=3D'margin-top:12.0pt;margin-bottom:12.0pt'><p =
class=3DMsoNormal><span style=3D'font-size:11.0pt;color:black'>The =
minimum contract period for the following services ends on =
08/04/2025:<o:p></o:p></span></p></div><div =
style=3D'margin-top:12.0pt;margin-bottom:12.0pt'><p =
class=3DMsoNormal><span style=3D'font-size:11.0pt;color:black'>You =
currently pay =A366.51 per month for these services, after 08/04/2025 =
you will pay =A379.81 if you choose to let your contract lapse into a =
position of monthly roll-over.<o:p></o:p></span></p></div><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
style=3D'border-collapse:collapse;box-sizing:border-box;border-spacing:0p=
x'><tr style=3D'height:37.35pt'><td width=3D3 =
style=3D'width:1.9pt;padding:.75pt .75pt .75pt =
.75pt;height:37.35pt'></td><td width=3D71 =
style=3D'width:53.35pt;padding:.75pt .75pt .75pt =
.75pt;height:37.35pt'></td><td width=3D3 =
style=3D'width:2.25pt;padding:.75pt .75pt .75pt =
.75pt;height:37.35pt'></td><td width=3D169 =
style=3D'width:127.0pt;padding:.75pt .75pt .75pt =
.75pt;height:37.35pt'></td><td width=3D166 =
style=3D'width:124.3pt;padding:.75pt .75pt .75pt =
.75pt;height:37.35pt'><div =
style=3D'margin-top:12.0pt;margin-bottom:12.0pt'><p =
class=3DMsoNormal><b><span =
style=3D'font-size:11.0pt;color:black'>Current Contract =
Details</span></b><span style=3D'font-size:11.0pt;color:black'> =
<o:p></o:p></span></p></div></td></tr><tr style=3D'height:37.75pt'><td =
width=3D3 style=3D'width:1.9pt;padding:.75pt .75pt .75pt =
.75pt;height:37.75pt'></td><td width=3D71 =
style=3D'width:53.35pt;border:solid black 1.0pt;padding:.75pt .75pt =
.75pt .75pt;height:37.75pt'><div =
style=3D'margin-top:12.0pt;margin-bottom:12.0pt'><p class=3DMsoNormal =
align=3Dcenter style=3D'text-align:center'><b><span =
style=3D'font-size:11.0pt;color:black'>Product<o:p></o:p></span></b></p><=
/div></td><td width=3D3 style=3D'width:2.25pt;border:solid black =
1.0pt;border-left:none;padding:.75pt .75pt .75pt =
.75pt;height:37.75pt'></td><td width=3D169 =
style=3D'width:127.0pt;border:solid black =
1.0pt;border-left:none;padding:.75pt .75pt .75pt =
.75pt;height:37.75pt'><div =
style=3D'margin-top:12.0pt;margin-bottom:12.0pt'><p class=3DMsoNormal =
align=3Dcenter style=3D'text-align:center'><b><span =
style=3D'font-size:11.0pt;color:black'>Description<o:p></o:p></span></b><=
/p></div></td><td width=3D166 style=3D'width:124.3pt;border:solid black =
1.0pt;border-left:none;padding:.75pt .75pt .75pt =
.75pt;height:37.75pt'><div =
style=3D'margin-top:12.0pt;margin-bottom:12.0pt'><p class=3DMsoNormal =
align=3Dcenter style=3D'text-align:center'><b><span =
style=3D'font-size:11.0pt;color:black'>Quantity<o:p></o:p></span></b></p>=
</div></td></tr><tr style=3D'height:37.75pt'><td width=3D3 =
style=3D'width:1.9pt;padding:.75pt .75pt .75pt =
.75pt;height:37.75pt'></td><td width=3D71 =
style=3D'width:53.35pt;border:solid black =
1.0pt;border-top:none;padding:.75pt .75pt .75pt =
.75pt;height:37.75pt'><div =
style=3D'margin-top:12.0pt;margin-bottom:12.0pt'><p =
class=3DMsoNormal><span style=3D'font-size:11.0pt;color:black'>VoIP =
rental<o:p></o:p></span></p></div></td><td width=3D3 =
style=3D'width:2.25pt;border-top:none;border-left:none;border-bottom:soli=
d black 1.0pt;border-right:solid black 1.0pt;padding:.75pt .75pt .75pt =
.75pt;height:37.75pt'></td><td width=3D169 =
style=3D'width:127.0pt;border-top:none;border-left:none;border-bottom:sol=
id black 1.0pt;border-right:solid black 1.0pt;padding:.75pt .75pt .75pt =
.75pt;height:37.75pt'><div =
style=3D'margin-top:12.0pt;margin-bottom:12.0pt'><p =
class=3DMsoNormal><span style=3D'font-size:11.0pt;color:black'>Horizon =
Licence Rental (R)<o:p></o:p></span></p></div></td><td width=3D166 =
style=3D'width:124.3pt;border-top:none;border-left:none;border-bottom:sol=
id black 1.0pt;border-right:solid black 1.0pt;padding:.75pt .75pt .75pt =
.75pt;height:37.75pt'><div =
style=3D'margin-top:12.0pt;margin-bottom:12.0pt'><p class=3DMsoNormal =
align=3Dcenter style=3D'text-align:center'><span =
style=3D'font-size:11.0pt;color:black'>4<o:p></o:p></span></p></div></td>=
</tr></table><div style=3D'margin-top:12.0pt;margin-bottom:12.0pt'><p =
class=3DMsoNormal><span style=3D'font-size:11.0pt;color:black'>Now that =
your contract is ending you could:<o:p></o:p></span></p></div><div =
style=3D'margin-top:12.0pt;margin-bottom:12.0pt'><ul type=3Ddisc><li =
class=3DMsoNormal =
style=3D'color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;m=
so-list:l0 level1 lfo1'><span style=3D'font-size:11.0pt'>Keep your =
existing service for =A379.81 per month on a monthly rolling =
basis;<o:p></o:p></span></li></ul></div><div =
style=3D'margin-top:12.0pt;margin-bottom:12.0pt'><ul type=3Ddisc><li =
class=3DMsoNormal =
style=3D'color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;m=
so-list:l0 level1 lfo1'><span style=3D'font-size:11.0pt'>Retain your =
existing services and sign up to a new 12-month contract with us; (see =
best offers below)<o:p></o:p></span></li></ul></div><div =
style=3D'margin-top:12.0pt;margin-bottom:12.0pt'><ul type=3Ddisc><li =
class=3DMsoNormal =
style=3D'color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;m=
so-list:l0 level1 lfo1'><span style=3D'font-size:11.0pt'>Switch to a =
different provider.<o:p></o:p></span></li></ul></div><div =
style=3D'margin-top:12.0pt;margin-bottom:12.0pt'><p =
class=3DMsoNormal><span style=3D'font-size:11.0pt;color:black'>Remember, =
you may be able to get a better deal as a new customer with another =
provider. If you want to cancel your service or switch to a different =
provider, you will need to let us know at least 30 days in advance. You =
will not pay any cancellation fees to do this if your services end after =
08/04/2025. To cancel your services or discuss your options please get =
in touch by email at <a =
href=3D"mailto:customerservice@fidelity-group.co.uk">customerservice@fide=
lity-group.co.uk</a> or by calling us on 0800 =
1244504.<o:p></o:p></span></p></div><div =
style=3D'margin-top:12.0pt;margin-bottom:12.0pt'><p =
class=3DMsoNormal><span style=3D'font-size:11.0pt;color:black'>A summary =
of the changes that will apply from 01/05/2025 is outlined below, so =
please respond to me with your preferred course of =
action.<o:p></o:p></span></p></div><div =
style=3D'margin-top:12.0pt;margin-bottom:12.0pt'><p =
class=3DMsoNormal><span style=3D'font-size:11.0pt;color:black'>Current =
deal: =A366.51<o:p></o:p></span></p></div><div =
style=3D'margin-top:12.0pt;margin-bottom:12.0pt'><p =
class=3DMsoNormal><span style=3D'font-size:11.0pt;color:black'>New deal: =
=A379.81 on a 30-day monthly rolling =
contract <o:p></o:p></span></p></div><div =
style=3D'margin-top:12.0pt;margin-bottom:12.0pt'><p class=3DMsoNormal =
style=3D'margin-bottom:12.0pt'><span =
style=3D'font-size:11.0pt;color:black'>New 12 month contract deal: =
=A366.51<o:p></o:p></span></p></div><div =
style=3D'margin-top:12.0pt;margin-bottom:12.0pt'><p =
class=3DMsoNormal><span style=3D'font-size:11.0pt;color:black'>Thinking =
about signing a new contract? (Ofcom, the communications regulator, =
requires us to tell you about these additional tariffs we are able to =
offer to help you decide what to do about your =
services).<o:p></o:p></span></p></div><div =
style=3D'margin-top:12.0pt;margin-bottom:12.0pt'><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;color:black'><br>Option 1: take any additional =
services with us in the next 60 days and receive a 10% discount over the =
following 3 months. Let us quote your business energy by sending us a =
copy of your latest bill. We have mobile sims and phone options now =
available <a =
href=3D"https://www.fidelity-group.co.uk/mobile-services/">https://www.fi=
delity-group.co.uk/mobile-services/</a><o:p></o:p></span></p></div><div =
style=3D'margin-top:12.0pt;margin-bottom:12.0pt'><p =
class=3DMsoNormal><span style=3D'font-size:11.0pt;color:black'>Yours =
sincerely<o:p></o:p></span></p></div><div =
style=3D'margin-top:12.0pt;margin-bottom:12.0pt'><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;color:black'> <o:p></o:p></span></p></div>=
<div style=3D'margin-top:12.0pt;margin-bottom:12.0pt'><p =
class=3DMsoNormal><span style=3D'font-size:11.0pt;color:black'>Niki =
Foote<br>Head of Customer Retention Team<br><br><i>**Any pricing quoted =
here is subject to price increases subsequently passed through by our =
supplier</i><o:p></o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;color:black'><o:p> </o:p></span></p></div>=
<div><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;color:black'><o:p> </o:p></span></p></div>=
<div id=3D"x_Signature"><table class=3DMsoNormalTable border=3D0 =
cellspacing=3D0 cellpadding=3D0 =
style=3D'max-width:468.0pt;border-collapse:collapse'><tr =
style=3D'height:91.5pt'><td width=3D654 colspan=3D3 =
style=3D'width:490.5pt;padding:0cm 0cm 0cm 0cm;height:91.5pt'><p =
style=3D'margin-left:15.0pt'><b><span =
style=3D'font-size:20.0pt;color:#CF152B'>Niki Foote</span></b><span =
style=3D'font-size:10.0pt;color:#555555'><br>Head of Customer Marketing, =
Retentions and Relations<br>0149 152 2381 | 0800 840 =
6800<br></span><b><span style=3D'font-size:11.0pt;color:#CF152B'><a =
href=3D"https://www.fidelity-group.co.uk/" =
title=3D"https://www.fidelity-group.co.uk/"><span =
style=3D'color:#CF152B;text-decoration:none'>Fidelity-group.co.uk</span><=
/a></span></b><span =
style=3D'color:#555555'><o:p></o:p></span></p></td></tr><tr =
style=3D'height:69.0pt'><td width=3D133 =
style=3D'width:99.75pt;padding:0cm 0cm 0cm =
0cm;height:69.0pt;border-width:initial;min-width:5px'><p =
class=3DMsoNormal><span style=3D'font-family:"Times New =
Roman",serif;color:black'><img border=3D0 width=3D123 height=3D88 =
style=3D'width:1.2833in;height:.9166in' id=3D"_x0000_i1032" =
src=3D"https://fidelity-group.co.uk/wp-content/uploads/2025/01/20250107_t=
rustpilot.png" alt=3DTrustpilot></span><span =
style=3D'color:black'><o:p></o:p></span></p></td><td width=3D388 =
style=3D'width:291.0pt;padding:0cm 0cm 0cm =
0cm;height:69.0pt;border-width:initial;min-width:5px'><p =
class=3DMsoNormal><a =
href=3D"https://www.fidelity-group.co.uk/unlock-iot-connectivity/" =
title=3D""https://www.fidelity-group.co.uk/unlock-iot-connectivity/&=
quot;"><span style=3D'font-family:"Times New =
Roman",serif;text-decoration:none'><img border=3D0 width=3D378 =
height=3D88 style=3D'width:3.9416in;height:.9166in' id=3D"_x0000_i1031" =
src=3D"https://fidelity-group.co.uk/wp-content/uploads/2025/01/20250107_i=
ot.png" alt=3DIoT></span></a><span =
style=3D'color:black'><o:p></o:p></span></p></td><td width=3D133 =
style=3D'width:99.75pt;padding:0cm 0cm 0cm =
0cm;height:69.0pt;border-width:initial;min-width:5px'><p =
class=3DMsoNormal><a =
href=3D"https://www.fidelity-group.co.uk/channel-champions-2024/" =
title=3D""https://www.fidelity-group.co.uk/channel-champions-2024/&q=
uot;"><span style=3D'font-family:"Times New =
Roman",serif;text-decoration:none'><img border=3D0 width=3D123 =
height=3D88 style=3D'width:1.2833in;height:.9166in' id=3D"_x0000_i1030" =
src=3D"https://fidelity-group.co.uk/wp-content/uploads/2025/01/20250107_c=
hannelchampions.png" alt=3DChannelChampions></span></a><span =
style=3D'color:black'><o:p></o:p></span></p></td></tr><tr =
style=3D'height:94.25pt'><td width=3D654 colspan=3D3 =
style=3D'width:490.5pt;padding:0cm 0cm 0cm =
0cm;height:94.25pt;border-width:initial;min-width:5px'><p =
style=3D'mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:7.5pt;marg=
in-left:15.0pt'><span style=3D'font-size:8.0pt;color:black'>The =
information transmitted by this email is intended only for the person or =
entity to which it is addressed. This email may contain proprietary, =
business-confidential, and/or privileged material. If you are not the =
intended recipient of this message, be aware that any use, review, =
retransmission, distribution, reproduction or any action taken in =
reliance upon this message is strictly prohibited. If you received this =
in error, please contact the sender and delete the material from all =
computers. No employee or agent is authorized to conclude or vary any =
binding agreement on behalf of the company with another party by email =
without explicit confirmation. Our company accepts no liability for the =
content of this email, or for the consequences of any actions taken on =
the basis of the information provided, unless that information is =
explicitly confirmed in =
writing.<o:p></o:p></span></p></td></tr></table><div><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;color:black'><o:p> </o:p></span></p></div>=
<p> <o:p></o:p></p></div></div><p class=3DMsoNormal><br><img =
border=3D0 width=3D672 height=3D210 =
style=3D'width:7.0in;height:2.1916in' id=3D"_x0000_i1029" =
src=3D"https://fidelity.custservice.co/img/FidelitySig.png" =
alt=3D"Fidelity Group Ltd."><o:p></o:p></p></div></body></html>
------=_NextPart_000_0114_01DC969C.CAF8A670--