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From: <bob@sarahharvey.com>
To: "'ASKUS5'" <askus5@nhsbsa.nhs.uk>
References: <CWLP265MB676983F37A1079A6F1C0D978C1292@CWLP265MB6769.GBRP265.PROD.OUTLOOK.COM>
In-Reply-To: <CWLP265MB676983F37A1079A6F1C0D978C1292@CWLP265MB6769.GBRP265.PROD.OUTLOOK.COM>
Subject: RE: Message from the NHS Business Services Authority
Date: Tue, 3 Dec 2024 15:06:42 -0000
Message-ID: <0df501db4595$08f46680$1add3380$@sarahharvey.com>
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I have paid the �29.70 as requested by your advisor but the �100 charge is
still showing.
Having discussed this with your advisor it was agreed that this was not
owing due to confusion over prescription end date and confirmed by a
second advisor on the 28th November.
Can you please confirm that this is now concluded and not owed?
Robert Home
Re f08242584063
Bob Home
CV8 2LG
Tel: +0044(0)01926450545
Mobile:+44(0)7887726814
30 warwick road
Cv83ha
Birhdate 03/09/64
We respect our clients' privacy. Your personal details will not be shared
with third parties as per Sarah Harvey GDPR policy. By submitting your
details you consent to being contacted by Sarah Harvey Limited by
telephone and email for this and similar positions. Please see our website
for further GDPR information at www.sarahharvey.com
<http://www.sarahharvey.com/> .
From: ASKUS5 <askus5@nhsbsa.nhs.uk>
Sent: 28 November 2024 13:33
To: BOB@SARAHHARVEY.COM
Subject: Message from the NHS Business Services Authority
Hello,
Thank you for your call today.
Our online Knowledge Base should provide all the guidance you need.
How do I make payment for my Penalty Charge Notice (PCN)?
<https://faq.nhsbsa.nhs.uk/knowledgebase/article/KA-02761/en-us>
You�ll have 28 days from the date your PCN is issued to make payment or
set up a Direct Debit (DD).
Check if you're entitled to help with your health costs
<https://check-for-help-paying-nhs-costs.nhsbsa.nhs.uk/start> .
If you have any further queries, use our online Knowledge Base
<https://faq.nhsbsa.nhs.uk/knowledgebase/category/?articlecategory=NHS%20p
enalty%20charges&id=CAT-01005&parentid=> .
Kind regards
Customer Contact Officer
NHS Business Services Authority
To respond to this email, use our online webform
<https://faq.nhsbsa.nhs.uk/contact-us/?utm_source=kb&utm_medium=ss&utm_cam
paign=webform> .
Do not reply to this email as we�re unable to answer queries sent to this
address.
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</o:shapelayout></xml><![endif]--></head><body lang=3DEN-GB =
link=3D"#0563C1" vlink=3D"#954F72" style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal><span =
style=3D'font-family:"Aptos",sans-serif'>I have paid the =A329.70 as =
requested by your advisor but the =A3100 charge is still =
showing.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Aptos",sans-serif'>Having discussed this with your =
advisor it was agreed that this was not owing due to confusion over =
prescription end date and confirmed by a second advisor on the =
28<sup>th</sup> November.<o:p></o:p></span></p><p =
class=3DMsoNormal><span style=3D'font-family:"Aptos",sans-serif'>Can you =
please confirm that this is now concluded and not =
owed?<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Aptos",sans-serif'>Robert =
Home<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Aptos",sans-serif'>Re =
f08242584063<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Aptos",sans-serif'><o:p> </o:p></span></p><div=
><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;color:black;mso-ligatures:standardcontextual;ms=
o-fareast-language:EN-GB'>Bob Home<br><br><o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:12.0pt;color:black;mso-ligatures:standardcontextual;ms=
o-fareast-language:EN-GB'>CV8 2LG<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:12.0pt;color:black;mso-ligatures:standardcontextual;ms=
o-fareast-language:EN-GB'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:12.0pt;color:black;mso-ligatures:standardcontextual;ms=
o-fareast-language:EN-GB'>Tel: =
+0044(0)01926450545<br>Mobile:+44(0)7887726814<br>30 warwick =
road<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;color:black;mso-ligatures:standardcontextual;ms=
o-fareast-language:EN-GB'>Cv83ha<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:12.0pt;color:black;mso-ligatures:standardcontextual;ms=
o-fareast-language:EN-GB'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:12.0pt;color:black;mso-ligatures:standardcontextual;ms=
o-fareast-language:EN-GB'>Birhdate 03/09/64<br><br>We respect our =
clients' privacy. Your personal details will not be shared with third =
parties as per Sarah Harvey GDPR policy. By submitting your details you =
consent to being contacted by Sarah Harvey Limited by telephone and =
email for this and similar positions. Please see our website for further =
GDPR information at <a =
href=3D"http://www.sarahharvey.com/">www.sarahharvey.com</a>.<o:p></o:p><=
/span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Aptos",sans-serif;mso-ligatures:standardcontextual'=
><o:p> </o:p></span></p></div><p class=3DMsoNormal><span =
style=3D'font-family:"Aptos",sans-serif'><o:p> </o:p></span></p><div=
><div style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt =
0cm 0cm 0cm'><p class=3DMsoNormal><b><span lang=3DEN-US =
style=3D'mso-fareast-language:EN-GB'>From:</span></b><span lang=3DEN-US =
style=3D'mso-fareast-language:EN-GB'> ASKUS5 =
<askus5@nhsbsa.nhs.uk> <br><b>Sent:</b> 28 November 2024 =
13:33<br><b>To:</b> BOB@SARAHHARVEY.COM<br><b>Subject:</b> Message from =
the NHS Business Services Authority<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif'>Hello,<o:p></o:=
p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif'><o:p> </o:=
p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif'>Thank you for =
your call today. <o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif'><o:p> </o:=
p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif'>Our online =
Knowledge Base should provide all the guidance you =
need.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif'><o:p> </o:=
p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif'><a =
href=3D"https://faq.nhsbsa.nhs.uk/knowledgebase/article/KA-02761/en-us">H=
ow do I make payment for my Penalty Charge Notice =
(PCN)?</a><o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif'><o:p> </o:=
p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif'>You’ll =
have 28 days from the date your PCN is issued to make payment or set up =
a Direct Debit (DD).<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif'><o:p> </o:=
p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif'><a =
href=3D"https://check-for-help-paying-nhs-costs.nhsbsa.nhs.uk/start">Chec=
k if you're entitled to help with your health =
costs</a>.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif'><o:p> </o:=
p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif'>If you have =
any further queries, <a =
href=3D"https://faq.nhsbsa.nhs.uk/knowledgebase/category/?articlecategory=
=3DNHS%20penalty%20charges&id=3DCAT-01005&parentid=3D">use our =
online Knowledge Base</a>.<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif'><o:p> </o:=
p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif'>Kind =
regards<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif'><o:p> </o:=
p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif'><o:p> </o:=
p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif'>Customer =
Contact Officer<br>NHS Business Services =
Authority<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif'><o:p> </o:=
p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif'>To respond to =
this email, <a =
href=3D"https://faq.nhsbsa.nhs.uk/contact-us/?utm_source=3Dkb&utm_med=
ium=3Dss&utm_campaign=3Dwebform">use our online webform</a>. =
<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif'><o:p> </o:=
p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif'>Do not reply =
to this email as we’re unable to answer queries sent to this =
address.<o:p></o:p></span></p></div></body></html>
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