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From: <bob@sarahharvey.com>
To: "'CPM Guest Relations'" <guest.relations@cpmanchester.com>
References: <73F3E2084AE1F4408AB0534928B81A5D377D62AA@CIHL-EXCHANGE.cihl.co.uk>
In-Reply-To: <73F3E2084AE1F4408AB0534928B81A5D377D62AA@CIHL-EXCHANGE.cihl.co.uk>
Subject: RE: Crowne Plaza Manchester City Centre
Date: Wed, 18 Dec 2019 21:15:56 +0100
Message-ID: <4c1e01dadb77$36b6ed00$a424c700$@sarahharvey.com>
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Valentin
Can you confirm why I have been charged �39.90. If this is for parking as
your staff know. I removed my vehicle from your parking and parked and
paid myself in the car park opposite,
Can you please refund this as discussed.
Regards
15/12/19
Deposit Transfer at Check-In
*Accommodation
*Accommodation
Accommodation
169.40
169.40
39.90
From: CPM Guest Relations <guest.relations@cpmanchester.com>
Sent: 18 December 2019 19:25
To: bob@sarahharvey.com
Subject: Crowne Plaza Manchester City Centre
Dear Mr. Home,
First and foremost, thank you for choosing Crowne Plaza Manchester City
Centre for your recent visit in Manchester.
As discussed, we would like to welcome you back to the hotel on a future
date and offer you a complimentary room upgrade from a standard room to
one of our Junior Suite rooms with access to the club lounge on the 8th
floor, subject to availability. The Club Lounge is open between 06:30 and
22:00. We offer complimentary continental breakfast, between 06:30 and
10:00 weekdays, and 06:30 and 10:30 weekends. Tea, coffee and soft drinks
are available throughout the day. In the evening (between 18:00-20:00)
alcoholic drinks and chef�s choice of canap�s are also available for your
enjoyment.
To take up this offer please make a booking for a standard room and send
us your reservation details in advance and we would be happy to arrange
the upgrade for you.
Please accept my sincerest apologies once again for the inconvenience.
Kind Regards,
Valentin Nedea
Guest Relations Manager
Crowne Plaza Manchester City Centre: 70 Shudehill, Manchester, M4 4AF
Tel: 0161 828 8600 | Fax: 0161 828 8606 | Web: www.cpmanchester.com
<http://www.cpmanchester.com>
This email and any files transmitted with it are confidential and are
intended solely for the use of the individual or entity to whom they are
addressed. This communication represents the originator's personal views
and opinions, which do not necessarily reflect those of Centre Island. If
you are not the original recipient or the person responsible for
delivering the email to the intended recipient, be advised that you have
received this in error, and that any use, dissemination, forwarding,
printing, or copying of this email is strictly prohibited.
Centre Island has taken steps to ensure that any attachments are free from
viruses. You should, however, carry out your own virus check before
opening any attachment. Centre Island accepts no liability for loss or
damage caused by software viruses.
Crowne Plaza Manchester City Centre is a trading name of Shudehill Hotel
Company Ltd. Registered in England No.5387813 Registered Office: 62 Castle
Street, Liverpool, L2 7LQ
From: bob@sarahharvey.com <mailto:bob@sarahharvey.com>
<bob@sarahharvey.com <mailto:bob@sarahharvey.com> >
Sent: 17 December 2019 19:08
To: cpm reception <cpm.reception@cpmanchester.com
<mailto:cpm.reception@cpmanchester.com> >
Cc: guestrelations@cpmanchester.com
<mailto:guestrelations@cpmanchester.com>
Subject: valet parking
Valentin
You asked me to email you regarding my recent stay.
Not one to complain but the more I have thought about this the more
serious it is.
We recently stayed here 13th December � 15th December.
The first issue is regarding my vehicle as you are already aware.
The second issue was we were unable to have breakfast due to the amount of
people that were waiting.
The third issue is I was not given a receipt for my stay.
On arriving at the hotel we asked if we could have valet parking. My car
was parked at the front of the hotel on a very busy road.
We went to our room to freshen up from our journey. On coming down my car
was still sitting outside the hotel with a young man in the driving seat.
I presumed that this was the valet.
As my car is �50k automatic land rover and one month old we decided to
watch him park it.
10 minutes later he still had not moved, The indicators, side lights,
hazard warning lights had gone off several times and he looked puzzled. I
decided to ask him if everything was ok and he said the car would not move
and there was something wrong with the brakes ( I had just driven 100
miles) I explained to him that it was an automatic and asked him if he had
driven one before. He said he had and said that there was something wrong
with it. I got into the driving seat and moved the car forward and
backward demonstrating that there was nothing wrong with it. He then said
fine and proceeded to drive it again. After another lengthy wait he
nervously pulled away. About 20 metres the car came to an abrupt halt in
the middle of a very busy road causing various cars around him to break
and demonstrate their annoyance, He moved once again and stopped once
more, This is synonymous with someone applying the brake thinking it�s a
clutch. My view is that he could not drive an automatic vehicle. I then
had to run into a busy road and asked him to get in the passenger seat
while I PARKED THE VEHICLE. The car was perfect. I again asked him if he
had driven an automatic and he replied not one like that? Funny as all
automatics are the same. As I had lost faith in the valet parking I asked
if I could have my keys and remove the car from the car park. I parked it
in the car park opposite ( which coincidently is much cheaper.) The very
nice Asian concierge came with me to let me out the car park. He mentioned
that the other man should not have been driving it and noted that it was a
very expensive and nice car. He apologised profusely.
My complaint is that he was not qualified to drive the vehicle. He could
have killed or injured himself or someone else. Caused a large amount of
damage to the car, plus this caused me a large amount of stress and worry
when I should have been enjoying my stay. Can you please make sure that
drivers are suitably experienced to drive a visitors vehicle. It did upset
me immensely and put a dampener to the start of my break. I will say that
the man in question was a nice guy and he did apologise for the trouble.
Secondly on coming down for breakfast on 15th we could not get into the
breakfast lounge. I know that the hotel was busy but I think it terrible
that we could not get in to the breakfast lounge because of the queues.
This need to be addressed! The previous morning we had got there later and
a lot of the buffet food was finished or cold. If your breakfast is on
until 11:00am the food should still be good at 10:58am. You do advertise
the fact that 10:30am it is quiet. We had to be gone by 10:30 due to the
parking time. So could not queue. Admittingly you did apologise and offer
a coffee but it�s still not satisfactory.
Thirdly you said that you would email me a receipt for our stay. Most
hotels do provide this on leaving the hotel. I need this for VAT reasons.
I will say that the hotel is very nice and I will not trip advise it based
on a few things. And be prepared to visit again.
The staff are very good throughout and very accommodating at reception,
bar and for the morning we went into the breakfast bar. Constance in the
level room is an Angel.
The hotel is clean and an ideal location for exploring Manchester.
We will be returning next year and I would like to think that you could do
something for us to renew our trust in the hotel and the brand. We will
not be asking for valet parking again but enjoyed the level room.
Thank you
Yours kindly
Robert Home
Bob Home
Sarah Harvey Limited
37 Chandos Street
Leamington Spa
Warwickshire
CV32 4RL
Tel: +0044(0)01926450545
Mobile:+44(0)7887726814
We respect our clients' privacy. Your personal details will not be shared
with third parties as per Sarah Harvey GDPR policy. By submitting your
details you consent to being contacted by Sarah Harvey Limited by
telephone and email for this and similar positions. Please see our website
for further GDPR information at www.sarahharvey.com
<http://www.sarahharvey.com> .
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</o:shapelayout></xml><![endif]--></head><body lang=3DEN-GB =
link=3D"#0563C1" vlink=3D"#954F72"><div class=3DWordSection1><p =
class=3DMsoNormal>Valentin<o:p></o:p></p><p class=3DMsoNormal>Can you =
confirm why I have been charged =A0=A339.90. If this is for parking as =
your staff know. I removed my vehicle from your parking and parked and =
paid myself in the car park opposite,<o:p></o:p></p><p =
class=3DMsoNormal>Can you please refund this as =
discussed.<o:p></o:p></p><p class=3DMsoNormal>Regards<o:p></o:p></p><p =
class=3DMsoNormal><o:p> </o:p></p><p =
class=3DMsoNormal>15/12/19<o:p></o:p></p><p class=3DMsoNormal>Deposit =
Transfer at Check-In<o:p></o:p></p><p =
class=3DMsoNormal>*Accommodation<o:p></o:p></p><p =
class=3DMsoNormal>*Accommodation<o:p></o:p></p><p =
class=3DMsoNormal>Accommodation<o:p></o:p></p><p =
class=3DMsoNormal>169.40<o:p></o:p></p><p =
class=3DMsoNormal>169.40<o:p></o:p></p><p =
class=3DMsoNormal>39.90<o:p></o:p></p><p =
class=3DMsoNormal><o:p> </o:p></p><p =
class=3DMsoNormal><o:p> </o:p></p><p =
class=3DMsoNormal><o:p> </o:p></p><p =
class=3DMsoNormal><o:p> </o:p></p><p =
class=3DMsoNormal><o:p> </o:p></p><p =
class=3DMsoNormal><o:p> </o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3DMsoNormal><b><span lang=3DEN-US =
style=3D'mso-fareast-language:EN-GB'>From:</span></b><span lang=3DEN-US =
style=3D'mso-fareast-language:EN-GB'> CPM Guest Relations =
<guest.relations@cpmanchester.com> <br><b>Sent:</b> 18 December =
2019 19:25<br><b>To:</b> bob@sarahharvey.com<br><b>Subject:</b> Crowne =
Plaza Manchester City Centre <o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoPlainText>Dear Mr. =
Home,<o:p></o:p></p><p class=3DMsoPlainText><o:p> </o:p></p><p =
class=3DMsoPlainText>First and foremost, thank you for choosing Crowne =
Plaza Manchester City Centre for your recent visit in =
Manchester.<o:p></o:p></p><p =
class=3DMsoPlainText><o:p> </o:p></p><p class=3DMsoPlainText>As =
discussed, we would like to welcome you back to the hotel on a future =
date and offer you a complimentary room upgrade from a standard room to =
one of our Junior Suite rooms with access to the club lounge on the 8th =
floor, subject to availability. The Club Lounge is open between 06:30 =
and 22:00. We offer complimentary continental breakfast, between 06:30 =
and 10:00 weekdays, and 06:30 and 10:30 weekends. Tea, coffee and soft =
drinks are available throughout the day. In the evening (between =
18:00-20:00) alcoholic drinks and chef’s choice of canap=E9s are =
also available for your enjoyment. <o:p></o:p></p><p =
class=3DMsoPlainText> <o:p></o:p></p><p =
class=3DMsoPlainText><o:p> </o:p></p><p class=3DMsoPlainText>To =
take up this offer please make a booking for a standard room and send us =
your reservation details in advance and we would be happy to arrange the =
upgrade for you. <o:p></o:p></p><p =
class=3DMsoPlainText><o:p> </o:p></p><p class=3DMsoPlainText>Please =
accept my sincerest apologies once again for the =
inconvenience.<o:p></o:p></p><p =
class=3DMsoPlainText><o:p> </o:p></p><p class=3DMsoPlainText>Kind =
Regards, <o:p></o:p></p><p class=3DMsoPlainText>Valentin =
Nedea<o:p></o:p></p><p class=3DMsoPlainText>Guest Relations Manager =
<o:p></o:p></p><p class=3DMsoPlainText>Crowne Plaza Manchester City =
Centre: 70 Shudehill, Manchester, M4 4AF <o:p></o:p></p><p =
class=3DMsoPlainText>Tel: 0161 828 8600 | Fax: =
0161 828 8606 | Web: <a =
href=3D"http://www.cpmanchester.com">www.cpmanchester.com</a> =
<o:p></o:p></p><p class=3DMsoPlainText><o:p> </o:p></p><p =
class=3DMsoPlainText><o:p> </o:p></p><p =
class=3DMsoPlainText><o:p> </o:p></p><p class=3DMsoPlainText>This =
email and any files transmitted with it are confidential and are =
intended solely for the use of the individual or entity to whom they are =
addressed. This communication represents the originator's personal views =
and opinions, which do not necessarily reflect those of Centre Island. =
If you are not the original recipient or the person responsible for =
delivering the email to the intended recipient, be advised that you have =
received this in error, and that any use, dissemination, forwarding, =
printing, or copying of this email is strictly =
prohibited.<o:p></o:p></p><p =
class=3DMsoPlainText><o:p> </o:p></p><p class=3DMsoPlainText>Centre =
Island has taken steps to ensure that any attachments are free from =
viruses. You should, however, carry out your own virus check before =
opening any attachment. Centre Island accepts no liability for loss or =
damage caused by software viruses.<o:p></o:p></p><p =
class=3DMsoPlainText><o:p> </o:p></p><p class=3DMsoPlainText>Crowne =
Plaza Manchester City Centre is a trading name of Shudehill Hotel =
Company Ltd. Registered in England No.5387813 Registered Office: 62 =
Castle Street, Liverpool, L2 7LQ<o:p></o:p></p><p =
class=3DMsoNormal><span =
style=3D'color:#1F497D'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'color:#1F497D'><o:p> </o:p></span></p><p =
class=3DMsoNormal><o:p> </o:p></p><p =
class=3DMsoNormal><o:p> </o:p></p><p =
class=3DMsoNormal><o:p> </o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3DMsoNormal><b><span lang=3DEN-US =
style=3D'mso-fareast-language:EN-GB'>From:</span></b><span lang=3DEN-US =
style=3D'mso-fareast-language:EN-GB'> <a =
href=3D"mailto:bob@sarahharvey.com">bob@sarahharvey.com</a> <<a =
href=3D"mailto:bob@sarahharvey.com">bob@sarahharvey.com</a>> =
<br><b>Sent:</b> 17 December 2019 19:08<br><b>To:</b> cpm reception =
<<a =
href=3D"mailto:cpm.reception@cpmanchester.com">cpm.reception@cpmanchester=
.com</a>><br><b>Cc:</b> <a =
href=3D"mailto:guestrelations@cpmanchester.com">guestrelations@cpmanchest=
er.com</a><br><b>Subject:</b> valet =
parking<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal>Valentin =
<o:p></o:p></p><p class=3DMsoNormal>You asked me to email you regarding =
my recent stay. <o:p></o:p></p><p class=3DMsoNormal>Not one to complain =
but the more I have thought about this the more serious it is. =
<o:p></o:p></p><p class=3DMsoNormal> <o:p></o:p></p><p =
class=3DMsoNormal>We recently stayed here 13<sup>th</sup> December =
– 15<sup>th</sup> December. <o:p></o:p></p><p =
class=3DMsoNormal> <o:p></o:p></p><p class=3DMsoNormal>The first =
issue is regarding my vehicle as you are already aware. =
<o:p></o:p></p><p class=3DMsoNormal>The second issue was we were unable =
to have breakfast due to the amount of people that were waiting. =
<o:p></o:p></p><p class=3DMsoNormal>The third issue is I was not given a =
receipt for my stay. <o:p></o:p></p><p class=3DMsoNormal> =
<o:p></o:p></p><p class=3DMsoNormal>On arriving at the hotel we asked if =
we could have valet parking. My car was parked at the front of the hotel =
on a very busy road. <o:p></o:p></p><p class=3DMsoNormal>We went to our =
room to freshen up from our journey. On coming down my car was still =
sitting outside the hotel with a young man in the driving seat. I =
presumed that this was the valet. <o:p></o:p></p><p class=3DMsoNormal>As =
my car is =A350k automatic land rover and one month old we decided to =
watch him park it. <o:p></o:p></p><p class=3DMsoNormal>10 minutes later =
he still had not moved, The indicators, side lights, hazard warning =
lights had gone off several times and he looked puzzled. I decided to =
ask him if everything was ok and he said the car would not move and =
there was something wrong with the brakes ( I had just driven 100 miles) =
I explained to him that it was an automatic and asked him if he had =
driven one before. He said he had and said that there was something =
wrong with it. I got into the driving seat and moved the car forward and =
backward demonstrating that there was nothing wrong with it. He then =
said fine and proceeded to drive it again. After another lengthy wait he =
nervously pulled away. About 20 metres the car came to an abrupt halt in =
the middle of a very busy road causing various cars around him to break =
and demonstrate their annoyance, He moved once again and stopped once =
more, <b>This is synonymous with someone applying the brake thinking =
it’s a clutch. My view is that he could not drive an</b> =
<b>automatic vehicle.</b> I then had to run into a busy road and asked =
him to get in the passenger seat while I PARKED THE VEHICLE. The car was =
perfect. I again asked him if he had driven an automatic and he replied =
not one like that? Funny as all automatics are the same. As I had lost =
faith in the valet parking I asked if I could have my keys and remove =
the car from the car park. I parked it in the car park opposite ( which =
coincidently is much cheaper.) The very nice Asian concierge came with =
me to let me out the car park. He mentioned that the other man should =
not have been driving it and noted that it was a very expensive and nice =
car. He apologised profusely. <o:p></o:p></p><p class=3DMsoNormal>My =
complaint is that he was not qualified to drive the vehicle. He could =
have killed or injured himself or someone else. Caused a large amount of =
damage to the car, plus this caused me a large amount of stress and =
worry when I should have been enjoying my stay. Can you please make sure =
that drivers are suitably experienced to drive a visitors vehicle. It =
did upset me immensely and put a dampener to the start of my break. I =
will say that the man in question was a nice guy and he did apologise =
for the trouble. <o:p></o:p></p><p class=3DMsoNormal> =
<o:p></o:p></p><p class=3DMsoNormal>Secondly on coming down for =
breakfast on 15th we could not get into the breakfast lounge. I know =
that the hotel was busy but I think it terrible that we could not get in =
to the breakfast lounge because of the queues. This need to be =
addressed! The previous morning we had got there later and a lot of the =
buffet food was finished or cold. If your breakfast is on until 11:00am =
the food should still be good at 10:58am. You do advertise the fact that =
10:30am it is quiet. We had to be gone by 10:30 due to the parking time. =
So could not queue. Admittingly you did apologise and offer a coffee but =
it’s still not satisfactory. <o:p></o:p></p><p =
class=3DMsoNormal> <o:p></o:p></p><p class=3DMsoNormal>Thirdly you =
said that you would email me a receipt for our stay. Most hotels do =
provide this on leaving the hotel. I need this for VAT reasons. =
<o:p></o:p></p><p class=3DMsoNormal> <o:p></o:p></p><p =
class=3DMsoNormal> <o:p></o:p></p><p class=3DMsoNormal>I will say =
that the hotel is very nice and I will not trip advise it based on a few =
things. And be prepared to visit again. <o:p></o:p></p><p =
class=3DMsoNormal>The staff are very good throughout and very =
accommodating at reception, bar and for the morning we went into the =
breakfast bar. Constance in the level room is an Angel. =
<o:p></o:p></p><p class=3DMsoNormal>The hotel is clean and an ideal =
location for exploring Manchester. <o:p></o:p></p><p =
class=3DMsoNormal> <o:p></o:p></p><p class=3DMsoNormal>We will be =
returning next year and I would like to think that you could do =
something for us to renew our trust in the hotel and the brand. We will =
not be asking for valet parking again but enjoyed the level room. =
<o:p></o:p></p><p class=3DMsoNormal> <o:p></o:p></p><p =
class=3DMsoNormal>Thank you <o:p></o:p></p><p class=3DMsoNormal>Yours =
kindly <o:p></o:p></p><p class=3DMsoNormal>Robert Home <o:p></o:p></p><p =
class=3DMsoNormal> <o:p></o:p></p><p class=3DMsoNormal> =
<o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;color:black;mso-fareast-language:EN-GB'>Bob =
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