File: D:/hMailServer/Data/sarahharvey.com/bob/9B/{9B9D052E-8A19-44FD-8747-17D2552C3088}.eml
From: <bob@sarahharvey.com>
To: "'Niki Foote'" <Niki.Foote@fidelity-group.co.uk>
References: <AM0PR07MB63061A57638BD36DDDE1BC67E0229@AM0PR07MB6306.eurprd07.prod.outlook.com> <44841084-4742-4793-BE96-9CCF04BFBB88@sarahharvey.com> <AM0PR07MB6306F653B422CCD90EF8B119E0229@AM0PR07MB6306.eurprd07.prod.outlook.com> <AM0PR07MB630685BD5BA22D134F0933FBE0259@AM0PR07MB6306.eurprd07.prod.outlook.com> <01d401d8deed$fdb48030$f91d8090$@sarahharvey.com> <AM0PR07MB6306C267ADFB1A62D7A4B81FE0259@AM0PR07MB6306.eurprd07.prod.outlook.com> <01f601d8def2$77f115d0$67d34170$@sarahharvey.com> <AM0PR07MB6306A6337CC656371B72A71EE0259@AM0PR07MB6306.eurprd07.prod.outlook.com> <000701d8f362$ccdcb2f0$669618d0$@sarahharvey.com> <AM0PR07MB630602D17EDA6B377FCCDC24E03F9@AM0PR07MB6306.eurprd07.prod.outlook.com> <001001d8f367$884453f0$98ccfbd0$@sarahharvey.com> <AM0PR07MB6306580061B745009EA35718E03F9@AM0PR07MB6306.eurprd07.prod.outlook.com> <008a01d8f4eb$ab01bf60$01053e20$@sarahharvey.com> <AM0PR07MB6306CA1A08BD42674B720C4FE0019@AM0PR07MB6306.eurprd07.prod.outlook.com>
In-Reply-To: <AM0PR07MB6306CA1A08BD42674B720C4FE0019@AM0PR07MB6306.eurprd07.prod.outlook.com>
Subject: RE: Contract
Date: Thu, 10 Nov 2022 13:30:16 +0100
Message-ID: <10e2e01dadb7a$26509800$72f1c800$@sarahharvey.com>
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Thanks actually we cant call in or out on this number 01926 350413
From: Niki Foote <Niki.Foote@fidelity-group.co.uk>
Sent: 10 November 2022 10:57
To: bob@sarahharvey.com
Subject: Re: Contract
Hi Bob
I will pass along to provisioning via a ticket .
I am out of office today at a conference, but I’ll will follow up tomorrow
morning.
Many thanks
Kind Regards
Niki Foote
Head of Marketing
0771-995-3572
01491-522-381
<mailto:Niki.Foote@fidelity-group.co.uk> Niki.Foote@fidelity-group.co.uk
<http://www.fidelity-group.co.uk/> www.fidelity-group.co.uk
(This is being sent from my phone )
_____
From: bob@sarahharvey.com <mailto:bob@sarahharvey.com> <bob@sarahharvey.com
<mailto:bob@sarahharvey.com> >
Sent: Thursday, November 10, 2022 10:03:21 AM
To: Niki Foote <Niki.Foote@fidelity-group.co.uk
<mailto:Niki.Foote@fidelity-group.co.uk> >
Subject: RE: Contract
As per previous email.
Can you make sure that when 01926450545 is called all extra horizon numbers
are called at the same time.
01926 350413 doe not seem to be attached to the 01926450545 number as it was
previously.
Can you also send links for the mobile app and link for the account website
Regards
-----Original Message-----
From: Niki Foote <Niki.Foote@fidelity-group.co.uk
<mailto:Niki.Foote@fidelity-group.co.uk> >
Sent: 08 November 2022 12:00
To: bob@sarahharvey.com <mailto:bob@sarahharvey.com>
Subject: RE: Contract
HI Bob
I just saw the signed contract, so It automatically goes into provision now.
I will contact them to ensure it's all processed correctly.
Thank you for your renewed order.
Many thanks
-----Original Message-----
From: bob@sarahharvey.com <mailto:bob@sarahharvey.com> <bob@sarahharvey.com
<mailto:bob@sarahharvey.com> >
Sent: 08 November 2022 11:45
To: Niki Foote <Niki.Foote@fidelity-group.co.uk
<mailto:Niki.Foote@fidelity-group.co.uk> >
Subject: RE: Contract
Ok that’s cool.
So If I ring 01926 450545 all of those numbers should ring. Can you check
that that’s correct Thanks
-----Original Message-----
From: Niki Foote <Niki.Foote@fidelity-group.co.uk
<mailto:Niki.Foote@fidelity-group.co.uk> >
Sent: 08 November 2022 11:37
To: bob@sarahharvey.com <mailto:bob@sarahharvey.com>
Subject: RE: Contract
HI Bob
Thanks for the email. I think its that the link expires after a certain
amount of time and I sent it on the 3rd of October.
I will add an additional licence on at £14 and resend you a new link
Many thanks
-----Original Message-----
From: bob@sarahharvey.com <mailto:bob@sarahharvey.com> <bob@sarahharvey.com
<mailto:bob@sarahharvey.com> >
Sent: 08 November 2022 11:11
To: Niki Foote <Niki.Foote@fidelity-group.co.uk
<mailto:Niki.Foote@fidelity-group.co.uk> >
Subject: RE: Contract
I've had problems signing this document. Can you send it again Can you add
01926 350413 to the phones. Which will change the price by £14 on the
horizon licenses We should therefore have 4 incoming lines
01926 350414
01926 350413
01926 350415
01926 350 410.
Can you also confirm the weblink to the accounts page so I can look at the
configuration.
I need all phones to ring at the same time on first call. If none are
answered within a certain amount of time it re-directs to my mobile.
We had this configuration before but its not working correctly for some
reason
Also can you send the app link.
Many thanks
Can you confirm the
-----Original Message-----
From: Niki Foote <Niki.Foote@fidelity-group.co.uk
<mailto:Niki.Foote@fidelity-group.co.uk> >
Sent: 13 October 2022 12:00
To: bob@sarahharvey.com <mailto:bob@sarahharvey.com>
Subject: RE: Contract
Absolutely - very easy to add
-----Original Message-----
From: bob@sarahharvey.com <mailto:bob@sarahharvey.com> <bob@sarahharvey.com
<mailto:bob@sarahharvey.com> >
Sent: 13 October 2022 11:57
To: Niki Foote <Niki.Foote@fidelity-group.co.uk
<mailto:Niki.Foote@fidelity-group.co.uk> >
Subject: RE: Contract
If we need another horizon licence. Is that easy enough to add?
-----Original Message-----
From: Niki Foote <Niki.Foote@fidelity-group.co.uk
<mailto:Niki.Foote@fidelity-group.co.uk> >
Sent: 13 October 2022 11:48
To: bob@sarahharvey.com <mailto:bob@sarahharvey.com>
Subject: RE: Contract
HI Bob
No worries, I thought as much 😊
Once the service goes live there Is no cooling off period other than the 90
days notice period I mentioned as per normal contract terms.
3 x Horizon licences (including mobile app) - £14 per user per month as
quoted
I will amend the address now and re-send the contract.
Many thanks
-----Original Message-----
From: bob@sarahharvey.com <mailto:bob@sarahharvey.com> <bob@sarahharvey.com
<mailto:bob@sarahharvey.com> >
Sent: 13 October 2022 11:25
To: Niki Foote <Niki.Foote@fidelity-group.co.uk
<mailto:Niki.Foote@fidelity-group.co.uk> >
Subject: RE: Contract
Apologies for the email.
I sent from my mobile phone and it decided to change my message using the
auto correct.
As previously stated the contract docusign that you have sent is addressed
to our old address in Chandos street.
Therefore can you change the address to below.
Can you confirm there is no charge rate on the mobile apps and we can use
them on our own personal mobiles for no additional charges.
After signing the contract is there a call off period.
Bob Home
Sarah Harvey Limited
15 Rural Innovation Centre
Avenue H
Stoneleigh Park
Kenilworth
Warwickshire
CV8 2LG
Regards
-----Original Message-----
From: Niki Foote <Niki.Foote@fidelity-group.co.uk
<mailto:Niki.Foote@fidelity-group.co.uk> >
Sent: 13 October 2022 09:12
To: Bob Home <bob@sarahharvey.com <mailto:bob@sarahharvey.com> >
Subject: RE: Contract
HI Bob,
I have a full horizon brochure, so if you look at page 11 the mobile app is
discussed.
Let me know if this helps and please clarify the address and previous email.
Manyt thanks
Rgds
Niki
-----Original Message-----
From: Niki Foote
Sent: 12 October 2022 14:53
To: Bob Home <bob@sarahharvey.com <mailto:bob@sarahharvey.com> >
Subject: RE: Contract
HI Bob,
I can look to see what marketing materials we have regarding the mobile app,
do you need that before you sign the contract?
Also I'm a bit confused what you mean below I think auto correct may have
been at fault - I got the address from a lady that answered the phone on
Friday afternoon when I called to speak to you.
'' invoice please as we are not at Chandos street and ate at the stink
eight address given
-----Original Message-----
From: Bob Home <bob@sarahharvey.com <mailto:bob@sarahharvey.com> >
Sent: 12 October 2022 13:33
To: Niki Foote <Niki.Foote@fidelity-group.co.uk
<mailto:Niki.Foote@fidelity-group.co.uk> >
Subject: Re: Contract
Can you send details of the mobile ap please and change the address on the
invoice please as we are not at Chandos street and ate at the stink eight
address given
Sent from my iPhone
> On 12 Oct 2022, at 12:06, Niki Foote <Niki.Foote@fidelity-group.co.uk
> <mailto:Niki.Foote@fidelity-group.co.uk> > wrote:
>
> Dear Bob
>
> I hope you are well ?
>
> As requested, I sent the contract for 3 x horizon licences on 03/10/2022.
>
> It would have come from a DocuSign link. Please let me know if there are
> any problems.
>
> Many thanks
>
> -----Original Message-----
> From: Niki Foote
> Sent: 30 September 2022 16:38
> To: bob@sarahharvey.com <mailto:bob@sarahharvey.com>
> Subject: RE: Contract
>
>
> HI Bob,
>
> I can confirm I can put together the contract on Monday so that it will
> begin the day you sign. The other services were already set to cease.
> However, I kept the horizon separate, and I was due to send you a second
> letter today, but Iv cancelled that as we are already in discussion.
>
> I will also send you details of the mobile Ios or android app.
>
> Have a good weekend, and thank you for your confirmation.
>
> Kind Rgds
> Niki
> -----Original Message-----
> From: bob@sarahharvey.com <mailto:bob@sarahharvey.com>
> <bob@sarahharvey.com <mailto:bob@sarahharvey.com> >
> Sent: 30 September 2022 15:33
> To: Niki Foote <Niki.Foote@fidelity-group.co.uk
> <mailto:Niki.Foote@fidelity-group.co.uk> >
> Subject: RE: Contract
>
> Can you confirm when the contract is to start from and can you arrange for
> any paperwork details to be sent over.
> Also can you send details of mobile app? And how its used we will need
> three of these.
> Regards
>
> -----Original Message-----
> From: Niki Foote <Niki.Foote@fidelity-group.co.uk
> <mailto:Niki.Foote@fidelity-group.co.uk> >
> Sent: 29 September 2022 16:09
> To: Bob Home <bob@sarahharvey.com <mailto:bob@sarahharvey.com> >
> Subject: RE: Contract
>
> Hi Bob,
>
> Hope this finds you well?
>
> We have had several emails back and forth regarding cancelling your
> services, matching a competitor's prices, and then contract lengths, so I
> was unsure how to proceed.
>
> The commercial team were supposed to contact you as you said you were not
> happy to take a minimum contract term of 12 months with a 90-day notice
> period. I cannot enter into commercial discussions of minimum contract
> terms, which is what you were not happy to commit to.
>
> I am happy to send you a contract after the proposal I sent you for $14
> per month per user x 3 for a minimum of 12 months with a 90-day notice
> period. There is no rollover period, as each contract for small companies
> now receives a mandatory letter 60 days before the end of the 12 month
> notice period, giving you 3 options to cancel, renew, or amend the
> contract. So you have choices to cancel after approx. Ten months
> effectively.
>
[Fidelity Group Ltd.]
[Fidelity Group Ltd.]
[Fidelity Group Ltd.]
[Fidelity Group Ltd.]
[Fidelity Group Ltd.]
<https://www.fidelity-group.co.uk/wp-content/uploads/2022/06/Fidelity-Group-Signature.png>
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vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'>Thanks actually we cant call in or =
out on this number 01926 350413<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><di=
v style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3DMsoNormal><b><span =
lang=3DEN-US>From:</span></b><span lang=3DEN-US> Niki Foote =
<Niki.Foote@fidelity-group.co.uk> <br><b>Sent:</b> 10 November =
2022 10:57<br><b>To:</b> bob@sarahharvey.com<br><b>Subject:</b> Re: =
Contract<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p> </o:p></p><div><div><div><div><p =
class=3DMsoNormal>Hi Bob <o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p> </o:p></p></div><div><p class=3DMsoNormal>I =
will pass along to provisioning via a ticket =
. <o:p></o:p></p></div><div><p class=3DMsoNormal>I am out of office =
today at a conference, but I=E2=80=99ll will follow up tomorrow =
morning. <o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p> </o:p></p></div><div><p =
class=3DMsoNormal>Many thanks <o:p></o:p></p></div></div></div><div =
id=3Dms-outlook-mobile-signature><div><p =
class=3DMsoNormal><o:p> </o:p></p></div><div><p =
style=3D'margin:0cm;caret-color:rgb(33, 33, 33)'><b><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif'>Kind =
Regards</span></b><o:p></o:p></p><table class=3DMsoNormalTable =
border=3D0 cellspacing=3D0 cellpadding=3D0 =
style=3D'border-collapse:collapse;border-spacing:0px;caret-color:rgb(33, =
33, 33)'><tr><td width=3D377 colspan=3D2 =
style=3D'width:283.1pt;padding:0cm 5.4pt 0cm 5.4pt'><p =
style=3D'margin:0cm'><b><span lang=3DEN-US =
style=3D'font-size:16.0pt;font-family:"Verdana",sans-serif;color:#E83D47'=
>Niki Foote</span></b><b><span lang=3DEN-US =
style=3D'font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'><b=
r>Head of Marketing</span></b><o:p></o:p></p><p =
style=3D'margin:0cm'><span lang=3DEN-US =
style=3D'font-size:12.0pt'> </span><o:p></o:p></p></td></tr><tr><td =
width=3D48 valign=3Dtop style=3D'width:35.85pt;padding:0cm 5.4pt 0cm =
5.4pt'><p =
style=3D'margin:0cm;line-height:13.4pt'><o:p> </o:p></p><p =
style=3D'margin:0cm;line-height:13.4pt'><o:p> </o:p></p><p =
style=3D'margin:0cm;line-height:13.4pt'><o:p> </o:p></p><p =
style=3D'margin:0cm;line-height:13.4pt'><o:p> </o:p></p><p =
style=3D'margin:0cm;line-height:13.4pt'><span lang=3DEN-US =
style=3D'font-family:"Verdana",sans-serif'> </span><o:p></o:p></p></=
td><td width=3D330 valign=3Dtop style=3D'width:247.25pt;padding:0cm =
5.4pt 0cm 5.4pt'><p style=3D'margin:0cm;line-height:13.4pt'><span =
lang=3DEN-US =
style=3D'font-family:"Verdana",sans-serif;color:#0078D4'>0771-995-3572</s=
pan><span lang=3DEN-US =
style=3D'font-size:8.0pt;font-family:"Verdana",sans-serif'><br></span><sp=
an lang=3DEN-US =
style=3D'font-family:"Verdana",sans-serif;color:#0078D4'>01491-522-381</s=
pan><span lang=3DEN-US =
style=3D'font-size:8.0pt;font-family:"Verdana",sans-serif'><br></span><sp=
an lang=3DEN-US style=3D'font-family:"Verdana",sans-serif'><a =
href=3D"mailto:Niki.Foote@fidelity-group.co.uk"><span =
style=3D'color:#0563C1'>Niki.Foote@fidelity-group.co.uk</span></a></span>=
<span lang=3DEN-US =
style=3D'font-size:8.0pt;font-family:"Verdana",sans-serif'><br></span><sp=
an lang=3DEN-US =
style=3D'font-size:12.0pt;font-family:"Verdana",sans-serif'><a =
href=3D"http://www.fidelity-group.co.uk/"><span =
style=3D'color:#0563C1'>www.fidelity-group.co.uk</span></a></span><o:p></=
o:p></p><p style=3D'margin:0cm'><span lang=3DEN-US =
style=3D'font-size:8.0pt;font-family:"Verdana",sans-serif'> </span><=
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style=3D'width:283.1pt;padding:0cm 5.4pt 0cm 5.4pt'></td></tr></table><p =
class=3DMsoNormal><o:p> </o:p></p></div><div><p =
class=3DMsoNormal><o:p> </o:p></p></div><div><p =
class=3DMsoNormal>(This is being sent from my phone =
)<o:p></o:p></p></div></div></div><div class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center'><hr size=3D2 width=3D"98%" =
align=3Dcenter></div><div id=3DdivRplyFwdMsg><p =
class=3DMsoNormal><b><span style=3D'color:black'>From:</span></b><span =
style=3D'color:black'> <a =
href=3D"mailto:bob@sarahharvey.com">bob@sarahharvey.com</a> <<a =
href=3D"mailto:bob@sarahharvey.com">bob@sarahharvey.com</a>><br><b>Sen=
t:</b> Thursday, November 10, 2022 10:03:21 AM<br><b>To:</b> Niki Foote =
<<a =
href=3D"mailto:Niki.Foote@fidelity-group.co.uk">Niki.Foote@fidelity-group=
.co.uk</a>><br><b>Subject:</b> RE: Contract</span> =
<o:p></o:p></p><div><p =
class=3DMsoNormal> <o:p></o:p></p></div></div><div><div><p =
class=3DMsoNormal style=3D'margin-bottom:12.0pt'>As per previous =
email.<br>Can you make sure that when 01926450545 is called all extra =
horizon numbers are called at the same time.<br>01926 350413 doe not =
seem to be attached to the 01926450545 number as it was =
previously.<br>Can you also send links for the mobile app and link for =
the account website<br>Regards<br><br>-----Original =
Message-----<br>From: Niki Foote <<a =
href=3D"mailto:Niki.Foote@fidelity-group.co.uk">Niki.Foote@fidelity-group=
.co.uk</a>> <br>Sent: 08 November 2022 12:00<br>To: <a =
href=3D"mailto:bob@sarahharvey.com">bob@sarahharvey.com</a><br>Subject: =
RE: Contract<br><br>HI Bob<br><br>I just saw the signed contract, so It =
automatically goes into provision now. I will contact them to ensure =
it's all processed correctly.<br><br>Thank you for your renewed =
order.<br><br>Many thanks<br><br>-----Original Message-----<br>From: <a =
href=3D"mailto:bob@sarahharvey.com">bob@sarahharvey.com</a> <<a =
href=3D"mailto:bob@sarahharvey.com">bob@sarahharvey.com</a>><br>Sent: =
08 November 2022 11:45<br>To: Niki Foote <<a =
href=3D"mailto:Niki.Foote@fidelity-group.co.uk">Niki.Foote@fidelity-group=
.co.uk</a>><br>Subject: RE: Contract<br><br>Ok that=E2=80=99s =
cool.<br>So If I ring 01926 450545 all of those numbers should ring. Can =
you check that that=E2=80=99s correct Thanks<br><br><br>-----Original =
Message-----<br>From: Niki Foote <<a =
href=3D"mailto:Niki.Foote@fidelity-group.co.uk">Niki.Foote@fidelity-group=
.co.uk</a>><br>Sent: 08 November 2022 11:37<br>To: <a =
href=3D"mailto:bob@sarahharvey.com">bob@sarahharvey.com</a><br>Subject: =
RE: Contract<br><br><br>HI Bob<br><br>Thanks for the email. I think its =
that the link expires after a certain amount of time and I sent it on =
the 3rd of October.<br><br>I will add an additional licence on at =
=C2=A314 and resend you a new link<br><br>Many =
thanks<br><br><br>-----Original Message-----<br>From: <a =
href=3D"mailto:bob@sarahharvey.com">bob@sarahharvey.com</a> <<a =
href=3D"mailto:bob@sarahharvey.com">bob@sarahharvey.com</a>><br>Sent: =
08 November 2022 11:11<br>To: Niki Foote <<a =
href=3D"mailto:Niki.Foote@fidelity-group.co.uk">Niki.Foote@fidelity-group=
.co.uk</a>><br>Subject: RE: Contract<br><br>I've had problems signing =
this document. Can you send it again Can you add 01926 350413 to the =
phones. Which will change the price by =C2=A314 on the horizon licenses =
We should therefore have 4 incoming lines<br>01926 350414<br>01926 =
350413<br>01926 350415<br>01926 350 410.<br><br>Can you also confirm the =
weblink to the accounts page so I can look at the configuration.<br>I =
need all phones to ring at the same time on first call. If none are =
answered within a certain amount of time it re-directs to my =
mobile.<br>We had this configuration before but its not working =
correctly for some reason<br><br>Also can you send the app =
link.<br><br>Many thanks<br><br><br><br><br><br>Can you confirm =
the<br><br>-----Original Message-----<br>From: Niki Foote <<a =
href=3D"mailto:Niki.Foote@fidelity-group.co.uk">Niki.Foote@fidelity-group=
.co.uk</a>><br>Sent: 13 October 2022 12:00<br>To: <a =
href=3D"mailto:bob@sarahharvey.com">bob@sarahharvey.com</a><br>Subject: =
RE: Contract<br><br>Absolutely - very easy to add<br><br>-----Original =
Message-----<br>From: <a =
href=3D"mailto:bob@sarahharvey.com">bob@sarahharvey.com</a> <<a =
href=3D"mailto:bob@sarahharvey.com">bob@sarahharvey.com</a>><br>Sent: =
13 October 2022 11:57<br>To: Niki Foote <<a =
href=3D"mailto:Niki.Foote@fidelity-group.co.uk">Niki.Foote@fidelity-group=
.co.uk</a>><br>Subject: RE: Contract<br><br>If we need another =
horizon licence. Is that easy enough to add?<br><br>-----Original =
Message-----<br>From: Niki Foote <<a =
href=3D"mailto:Niki.Foote@fidelity-group.co.uk">Niki.Foote@fidelity-group=
.co.uk</a>><br>Sent: 13 October 2022 11:48<br>To: <a =
href=3D"mailto:bob@sarahharvey.com">bob@sarahharvey.com</a><br>Subject: =
RE: Contract<br><br>HI Bob<br><br>No worries, I thought as much <span =
style=3D'font-family:"Segoe UI =
Emoji",sans-serif'>😊</span><br><br>Once the service goes live =
there Is no cooling off period other than the 90 days notice period I =
mentioned as per normal contract terms.<br><br>3 x Horizon licences =
(including mobile app) - =C2=A314 per user per month as quoted<br><br>I =
will amend the address now and re-send the contract.<br><br>Many =
thanks<br>-----Original Message-----<br>From: <a =
href=3D"mailto:bob@sarahharvey.com">bob@sarahharvey.com</a> <<a =
href=3D"mailto:bob@sarahharvey.com">bob@sarahharvey.com</a>><br>Sent: =
13 October 2022 11:25<br>To: Niki Foote <<a =
href=3D"mailto:Niki.Foote@fidelity-group.co.uk">Niki.Foote@fidelity-group=
.co.uk</a>><br>Subject: RE: Contract<br><br>Apologies for the =
email.<br>I sent from my mobile phone and it decided to change my =
message using the auto correct.<br><br>As previously stated the contract =
docusign that you have sent is addressed to our old address in Chandos =
street.<br>Therefore can you change the address to below.<br>Can you =
confirm there is no charge rate on the mobile apps and we can use them =
on our own personal mobiles for no additional charges.<br>After signing =
the contract is there a call off period.<br><br><br>Bob Home<br>Sarah =
Harvey Limited<br>15 Rural Innovation Centre<br>Avenue H<br>Stoneleigh =
Park<br>Kenilworth<br>Warwickshire<br>CV8 =
2LG<br><br>Regards<br><br><br><br><br><br>-----Original =
Message-----<br>From: Niki Foote <<a =
href=3D"mailto:Niki.Foote@fidelity-group.co.uk">Niki.Foote@fidelity-group=
.co.uk</a>><br>Sent: 13 October 2022 09:12<br>To: Bob Home <<a =
href=3D"mailto:bob@sarahharvey.com">bob@sarahharvey.com</a>><br>Subjec=
t: RE: Contract<br><br><br>HI Bob,<br><br>I have a full horizon =
brochure, so if you look at page 11 the mobile app is =
discussed.<br><br>Let me know if this helps and please clarify the =
address and previous email.<br><br>Manyt =
thanks<br>Rgds<br>Niki<br><br><br><br>-----Original =
Message-----<br>From: Niki Foote<br>Sent: 12 October 2022 14:53<br>To: =
Bob Home <<a =
href=3D"mailto:bob@sarahharvey.com">bob@sarahharvey.com</a>><br>Subjec=
t: RE: Contract<br><br>HI Bob,<br><br>I can look to see what marketing =
materials we have regarding the mobile app, do you need that before you =
sign the contract?<br><br>Also I'm a bit confused what you mean below I =
think auto correct may have been at fault - I got the address from a =
lady that answered the phone on Friday afternoon when I called to speak =
to you.<br><br> '' invoice please as we are not at Chandos street =
and ate at the stink eight address given<br><br>-----Original =
Message-----<br>From: Bob Home <<a =
href=3D"mailto:bob@sarahharvey.com">bob@sarahharvey.com</a>><br>Sent: =
12 October 2022 13:33<br>To: Niki Foote <<a =
href=3D"mailto:Niki.Foote@fidelity-group.co.uk">Niki.Foote@fidelity-group=
.co.uk</a>><br>Subject: Re: Contract<br><br>Can you send details of =
the mobile ap please and change the address on the invoice please as we =
are not at Chandos street and ate at the stink eight address =
given<br><br>Sent from my iPhone<br><br>> On 12 Oct 2022, at 12:06, =
Niki Foote <<a =
href=3D"mailto:Niki.Foote@fidelity-group.co.uk">Niki.Foote@fidelity-group=
.co.uk</a>> wrote:<br>><br>> =EF=BB=BFDear Bob<br>><br>> =
I hope you are well ?<br>><br>> As requested, I sent the contract =
for 3 x horizon licences on 03/10/2022.<br>><br>> It would have =
come from a DocuSign link. Please let me know if there are any =
problems.<br>><br>> Many thanks<br>><br>> -----Original =
Message-----<br>> From: Niki Foote<br>> Sent: 30 September 2022 =
16:38<br>> To: <a =
href=3D"mailto:bob@sarahharvey.com">bob@sarahharvey.com</a><br>> =
Subject: RE: Contract<br>><br>><br>> HI Bob,<br>><br>> I =
can confirm I can put together the contract on Monday so that it will =
begin the day you sign. The other services were already set to cease. =
However, I kept the horizon separate, and I was due to send you a second =
letter today, but Iv cancelled that as we are already in =
discussion.<br>><br>> I will also send you details of the mobile =
Ios or android app.<br>><br>> Have a good weekend, and thank you =
for your confirmation.<br>><br>> Kind Rgds<br>> Niki<br>> =
-----Original Message-----<br>> From: <a =
href=3D"mailto:bob@sarahharvey.com">bob@sarahharvey.com</a> <<a =
href=3D"mailto:bob@sarahharvey.com">bob@sarahharvey.com</a>><br>> =
Sent: 30 September 2022 15:33<br>> To: Niki Foote <<a =
href=3D"mailto:Niki.Foote@fidelity-group.co.uk">Niki.Foote@fidelity-group=
.co.uk</a>><br>> Subject: RE: Contract<br>><br>> Can you =
confirm when the contract is to start from and can you arrange for any =
paperwork details to be sent over.<br>> Also can you send details of =
mobile app? And how its used we will need three of these.<br>> =
Regards<br>><br>> -----Original Message-----<br>> From: Niki =
Foote <<a =
href=3D"mailto:Niki.Foote@fidelity-group.co.uk">Niki.Foote@fidelity-group=
.co.uk</a>><br>> Sent: 29 September 2022 16:09<br>> To: Bob =
Home <<a =
href=3D"mailto:bob@sarahharvey.com">bob@sarahharvey.com</a>><br>> =
Subject: RE: Contract<br>><br>> Hi Bob,<br>><br>> Hope this =
finds you well?<br>><br>> We have had several emails back and =
forth regarding cancelling your services, matching a competitor's =
prices, and then contract lengths, so I was unsure how to =
proceed.<br>><br>> The commercial team were supposed to contact =
you as you said you were not happy to take a minimum contract term of 12 =
months with a 90-day notice period. I cannot enter into commercial =
discussions of minimum contract terms, which is what you were not happy =
to commit to.<br>><br>> I am happy to send you a contract after =
the proposal I sent you for $14 per month per user x 3 for a minimum of =
12 months with a 90-day notice period. There is no rollover period, as =
each contract for small companies now receives a mandatory letter 60 =
days before the end of the 12 month notice period, giving you 3 options =
to cancel, renew, or amend the contract. So you have choices to cancel =
after approx. Ten months effectively.<br>><br><br><br>[Fidelity Group =
Ltd.]<br><br><br>[Fidelity Group Ltd.]<br><br><br>[Fidelity Group =
Ltd.]<br><br><br>[Fidelity Group Ltd.]<br><br><br>[Fidelity Group =
Ltd.]<br><br><o:p></o:p></p></div></div><p class=3DMsoNormal><img =
border=3D0 width=3D1920 height=3D600 =
style=3D'width:20.0in;height:6.25in' id=3D"_x0000_i1026" =
src=3D"https://www.fidelity-group.co.uk/wp-content/uploads/2022/06/Fideli=
ty-Group-Signature.png" alt=3D"Fidelity Group =
Ltd."><o:p></o:p></p></div></body></html>
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