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From: "Tim Holway" <marketing@fidelity-group.co.uk>
To: "Bob Home" <bob@sarahharvey.com>
Subject: Important information regarding your softphone App
Date: Wed, 16 Jul 2025 14:00:03 +0100
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Hi Bob,
As an existing user of the Horizon softphone App, Collaborate, we’re pleased
to let you know that we’ll be upgrading your experience with a new and
improved version of the App: Horizon Cisco Webex, launching on 14 September
2025.
To ensure a smooth transition:
* Both the current Collaborate App and Horizon Cisco Webex will run in
parallel at no additional cost, giving your users time to get set up at
their convenience.
* Each user will receive an email with login details and setup instructions
for Horizon Cisco Webex ahead of the rollout.
New login details will be issued to each user within the next 3 days and we
recommend encouraging users to begin setting up the new App as soon as they
receive their details, to get familiar with the improved features and
interface.
There’s nothing you need to do right now, but we’ll continue to keep you
updated throughout the transition.
If you have any questions or would like assistance supporting your users,
feel free to reach out, we're here to help.
Kind regards,
Tim Holway
Senior Business Consultant
0800 652 8800
Fidelity Group Limited
Our mailing address is:
14 Station Rd, Henley-on-Thames RG9 1AY
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style=3D"line-height: 15pt;"><span><font face=3D"Arial, Helvetica" =
style=3D"font-size: 11pt;">Hi <span>Bob</span>, =
</font></span><div><span><font face=3D"Arial, Helvetica" =
style=3D"font-size: 11pt;"><br></font></span></div><div><span><font =
face=3D"Arial, Helvetica" style=3D"font-size: 11pt;">As an existing user =
of the Horizon softphone App, Collaborate, we’re pleased to let =
you know that we’ll be upgrading your experience with a new and =
improved version of the App: Horizon Cisco Webex, launching on 14 =
September 2025. </font></span></div><div><span><font face=3D"Arial, =
Helvetica" style=3D"font-size: =
11pt;"><br></font></span></div><div><span><font face=3D"Arial, =
Helvetica" style=3D"font-size: 11pt;">To ensure a smooth transition: =
</font></span></div></div>
</td></tr>
</tbody></table>
</div>
</td></tr>
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=09
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15px;font-size:12pt;font-family:Arial,Helvetica;line-height:15pt;border-t=
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;padding-top:1px;padding-bottom:1px;padding-right:20px;padding-left:10px"=
>
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componentpaddingbottom=3D"1px" componentpaddingleft=3D"10px" =
componentpaddingright=3D"20px" componentpaddingtop=3D"1px" =
style=3D"line-height: 15pt;"><ul style=3D"font-size: 11pt;"><li =
style=3D"color: rgb(0, 0, 0); font-size: 11pt;"><font face=3D"Arial, =
Helvetica" style=3D"font-size: 11pt;">Both the current Collaborate App =
and Horizon Cisco Webex will run in parallel at no additional cost, =
giving your users time to get set up at their convenience. =
</font></ul><div><ul style=3D"font-size: 11pt;"><li style=3D"color: =
rgb(0, 0, 0); font-size: 11pt;"><font face=3D"Arial, Helvetica" =
style=3D"font-size: 11pt;">Each user will receive an email with login =
details and setup instructions for Horizon Cisco Webex ahead of the =
rollout. </font></ul></div></div>
</td></tr>
</tbody></table>
</div>
</td></tr>
<tr><td class=3D"txtsize" id=3D"elm_1752667760097" =
style=3D"border:0px;padding:0px 0px;border-collapse:collapse;" =
valign=3D"top">
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=09
<tbody><tr><td class=3D"paddingcomp" =
style=3D"border:0px;padding:7px =
15px;font-size:12pt;font-family:Arial,Helvetica;line-height:15pt;border-t=
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;padding-top:5px;padding-bottom:5px;padding-right:30px;padding-left:30px"=
>
<div componentlineheight=3D"15pt" =
componentpaddingbottom=3D"5px" componentpaddingleft=3D"30px" =
componentpaddingright=3D"30px" componentpaddingtop=3D"5px" =
style=3D"line-height: 15pt;"><span><font face=3D"Arial, Helvetica" =
style=3D"font-size: 11pt;">New login details will be issued to each user =
within the next 3 days and we recommend encouraging users to begin =
setting up the new App as soon as they receive their details, to get =
familiar with the improved features and =
interface. </font></span><div><span><font face=3D"Arial, Helvetica" =
style=3D"font-size: 11pt;"><br></font></span></div><div><span><font =
face=3D"Arial, Helvetica" style=3D"font-size: 11pt;">There’s =
nothing you need to do right now, but we’ll continue to keep you =
updated throughout the =
transition. </font></span></div><div><span><font face=3D"Arial, =
Helvetica" style=3D"font-size: =
11pt;"><br></font></span></div><div><span><font face=3D"Arial, =
Helvetica" style=3D"font-size: 11pt;">If you have any questions or would =
like assistance supporting your users, feel free to reach out, we're =
here to help.</font></span></div><div><span><font face=3D"Arial, =
Helvetica" style=3D"font-size: =
11pt;"><br></font></span></div><div><span><font face=3D"Arial, =
Helvetica" style=3D"font-size: 11pt;">Kind regards, =
</font></span></div><div><span><font face=3D"Arial, Helvetica" =
style=3D"font-size: 11pt;"><br></font></span></div></div>
</td></tr>
</tbody></table>
</div>
</td></tr>
<tr><td class=3D"txtsize" id=3D"elm_1752667765464" =
style=3D"border:0px;padding:0px 0px;border-collapse:collapse;" =
valign=3D"top">
<div class=3D"zpelement-wrapper" id=3D"elm_1752667765464" =
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=09
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style=3D"border:0px;padding:7px =
15px;font-size:12pt;font-family:Arial,Helvetica;line-height:15pt;border-t=
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;padding-top:30px;padding-bottom:30px;padding-right:30px;padding-left:30p=
x">
<div componentlineheight=3D"15pt" =
componentpaddingbottom=3D"30px" componentpaddingleft=3D"30px" =
componentpaddingright=3D"30px" componentpaddingtop=3D"30px" =
style=3D"line-height: 15pt;"><span style=3D"line-height: 15pt;"><font =
color=3D"#d12137" face=3D"Arial, Helvetica" style=3D"line-height: 15pt; =
font-size: 18pt;"><b style>Tim Holway</b></font></span><div><span =
style=3D"line-height: 15pt;"><font face=3D"Arial, Helvetica" =
style=3D"font-size: 11pt; line-height: 15pt;">Senior Business =
Consultant</font></span></div><div><span style=3D"line-height: =
15pt;"><font face=3D"Arial, Helvetica" style=3D"font-size: 11pt; =
line-height: 15pt;"><span>
<b>0800 652 8800</b>
</span><br></font></span></div><div><span style=3D"line-height: =
15pt;"><font face=3D"Arial, Helvetica" style=3D"font-size: 11pt; =
line-height: 15pt;">Fidelity Group Limited</font></span></div></div>
</td></tr>
</tbody></table>
</div>
</td></tr>
<tr><td class=3D"txtsize" id=3D"elm_1593407394601" =
style=3D"border:0px;padding:0px 0px;border-collapse:collapse;" =
valign=3D"top">
<div class=3D"zpelement-wrapper" id=3D"elm_1593407394601" =
style=3D";word-wrap:break-word;overflow:hidden;padding-right:0px;backgrou=
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<table bgcolor=3D"#f0f0f0" border=3D"0" cellpadding=3D"0" =
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=09
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style=3D"border:0px;padding:7px =
15px;font-size:12pt;font-family:Arial,Helvetica;line-height:17pt;border-t=
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<div componentbgcolor=3D"#f0f0f0" =
componentlineheight=3D"17pt" componentpaddingbottom=3D"5px" =
componentpaddingleft=3D"20px" componentpaddingright=3D"20px" =
componentpaddingtop=3D"20px" style=3D"background-color: rgb(240, 240, =
240);"><span><p align=3D"center" =
style=3D"line-height:1.7;font-family:Arial,verdana;font-size:12px; =
color:#000000;padding:0px;margin: 0;text-align: center; line-height: =
17pt;"><span style=3D"line-height: 17pt;"><font color=3D"#848484" =
style=3D"line-height: 17pt;"><span style=3D"line-height: =
17pt;"><span><b><br></b></span></span></font></span></p><p =
align=3D"center" =
style=3D"line-height:1.7;font-family:Arial,verdana;font-size:12px; =
color:#000000;padding:0px;margin: 0;text-align: center; line-height: =
17pt;"><span style=3D"line-height: 17pt;"><font color=3D"#848484" =
style=3D"line-height: 17pt;"><span style=3D"line-height: =
17pt;"><span><b>Our mailing address =
is:</b></span></span></font></span></p><p align=3D"center" =
style=3D"line-height:1.7;font-family:Arial,verdana;font-size:12px; =
color:#000000;padding:0px;margin: 0;text-align: center; line-height: =
17pt;"><span style=3D"line-height: 17pt;"><font color=3D"#848484" =
style=3D"line-height: 17pt;"><span style=3D"line-height: 17pt;"><span> =
14 Station Rd, Henley-on-Thames RG9 =
1AY</span><br></span></font></span></p><p align=3D"center" =
style=3D"line-height:1.7;font-family:Arial,verdana;font-size:12px; =
color:#000000;padding:0px;margin: 0;text-align: center; line-height: =
17pt;"><span style=3D"line-height: 17pt;"><font color=3D"#848484" =
style=3D"line-height: 17pt;"><span style=3D"line-height: 17pt;">Would =
you like to change how you receive these =
emails?</span></font></span></p><p align=3D"center" =
style=3D"line-height:1.7;font-family:Arial,verdana;font-size:12px; =
color:#000000;padding:0px;margin: 0;text-align: center; line-height: =
17pt;"><font color=3D"#848484" style=3D"line-height: 17pt;">Please <u><a =
alt=3D"update your preferences" =
href=3D"https://vtzjtk-zcmp.maillist-manage.eu/ua/upc?upd=3D1338a2740565e=
069&r=3D1338a27405880f0a&n=3D11699e4c1146a58&od=3D3zfba27aad8ac047b9f7e13=
86cbf475d8b" rel=3D"noopener noreferrer" =
style=3D"text-decoration:underline;" target=3D"_blank" title=3D"update =
your preferences" zcurl_name=3D"l_1"><font color=3D"#848484" =
style=3D"color: rgb(132, 132, 132); line-height: 17pt;">update your =
preferences</font></a></u> or <u><a alt=3D"unsubscribe from this mailing =
list" =
href=3D"https://vtzjtk-zcmp.maillist-manage.eu/ua/optout?od=3D3zfba27aad8=
ac047b9f7e1386cbf475d8b&rd=3D1338a27405880f0a&sd=3D1338a27405880e62&n=3D1=
1699e4c1146a58" rel=3D"noopener noreferrer" =
style=3D"text-decoration:underline;" target=3D"_blank" =
title=3D"unsubscribe from this mailing list" zcurl_name=3D"l_2"><font =
color=3D"#848484" style=3D"color: rgb(132, 132, 132); line-height: =
17pt;">unsubscribe from this mailing list</font></a></u>.<u><font =
color=3D"#848484" style=3D"color: rgb(132, 132, 132); line-height: =
17pt;"></font></u></font><br></p></span></div>
</td></tr>
</tbody></table>
</div>
</td></tr>
</tbody></table>
</div>
</td>=20
</tr>=20
</tbody></table>
</td>=20
<td style=3D"border:0px;padding:0px;border-collapse:collapse; =
mso-table-lspace:0pt; mso-table-rspace:0pt;"> </td>
</tr>=20
</tbody></table>=20
</div>
</center>=20
<img style=3D'visibility:hidden' =
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.gif" alt=3D"" height=3D"1" width=3D"1"/><a style=3D'visibility:hidden' =
href=3D"https://vtzjtk-zcmp.maillist-manage.eu/click/1338a27405880f0a/133=
8a2740587dab0" alt=3D"" height=3D"1" width=3D"1"/></body></html>
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