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Subject: Robert, we're sorry for the recent disruption to Sky Q
Date: Thu, 22 May 2025 12:15:41 +0100
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<https://t.newsletter.contact.sky/r/?id=h1c05fc84,9e87b8a,4a45585d>
A Sky Store movie, on us — a small gift for your understanding
Hi Robert,
We’re extremely sorry if you experienced disruption to your Sky Q services
recently.
What happened?
On the evening of 15 May, a technical issue caused some Sky Q boxes to enter
standby mode. Our teams acted quickly to resolve the issue and restore
services.
We understand how frustrating it can be to lose access to your favourite
shows and channels, and we apologise for any inconvenience this caused. We’re
taking every step to make sure it doesn’t happen again.
Here’s a Sky Store movie on us
We’re gifting you a Sky Store Buy & Keep movie — it’s our way of saying
thank you for bearing with us. To redeem this gift, go to your TV homepage
and visit Sky Store. Click on the ‘Your Sky Store gift on us’ tile and
choose your movie. Once downloaded, this is yours to keep forever. You’ll
need to make your gift selection before 31 May.
Still experiencing issues?
If you’re still experiencing disruption to your Sky Q services, please try
the following steps:
1. Switch off your Sky Q box at the mains.
2. Wait for 30 seconds.
3. Switch it back on to restore services.
Please also reboot your main Sky Q box if you’re having problems with a
connected Mini box.
Delivering an outstanding entertainment experience is a core promise of Sky.
We know we fell short this time and appreciate your understanding while we
resolved the problem.
Thank you for being a valued Sky customer.
Sophia Ahmad
Chief Consumer Officer
Sky
<https://res.newsletter.contact.sky/res/img/8F68D8CAC34EE657F602EFA76E23FC3E.png>
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You subscribe to Sky's products or services so this service message is to
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Please do not reply to this email as this address is not monitored.
View email in browser
<https://t.newsletter.contact.sky/r/?id=h1c05fc84,9e87b8a,4a45585e&e=cDE9JTQwOTNKSm9EWjJoRWpISnVFNWVEbkZLSEpyNUptTGJWcDZHNzR3ZVB6YVhYbyUzRA&s=kfxnJSs0tz3HyTCa1-Etu0pqA4gsHdf1UZ7OR9oAgPg>
The Sky Store Gift Offer is valid from 21.05.2025 until 31.05.2025. Against
selected Sky Store HD Digital Buy & Keep movies only. To redeem this gift,
go to your TV homepage and visit Sky Store. Click on the ’Your Sky Store
gift on us’ tile and choose a movie from the collection priced at £0.00.
Only one claim per customer. Requires broadband connection (min. speed:
5Mbps (HD)) and compatible Sky Box required, see Technical Help at
sky.com/boxcompatibility
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<h1 style=3D"margin: 30px 70px; text-align: center;font-family: =
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A Sky Store movie, on us — a small gift for your =
understanding</span>
</h1>=20
=20
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class=3D"text-body mx90 mb30">
Hi Robert,
<br>
<br>
We’re extremely sorry if you experienced disruption to your =
Sky Q services recently.
<br>
<br>
<b class=3D"med">What happened?</b>
<br>
<br>
On the evening of 15 May, a technical issue caused some Sky Q =
boxes to enter standby mode. Our teams acted quickly to resolve the =
issue and restore services.
<br>
<br>
We understand how frustrating it can be to lose access to your =
favourite shows and channels, and we apologise for any inconvenience =
this caused. We’re taking every step to make sure it doesn’t =
happen again.
<br>
<br>
<b class=3D"med">Here’s a Sky Store movie on us</b>
<br>
<br>
We’re gifting you a Sky Store Buy & Keep =
movie — it’s our way of saying thank you for bearing =
with us. To redeem this gift, go to your TV homepage and visit Sky =
Store. Click on the ‘<b class=3D"med">Your Sky Store gift on =
us</b>’ tile and choose your movie. Once downloaded, this is yours =
to keep forever. <b class=3D"med">You’ll need to make your gift =
selection before 31 May</b>.
</p>
=20
<p style=3D"margin: 0 70px 30px 70px; font-family: =
'sky_textregular', 'Sky Text', Arial, Helvetica, sans-serif; font-size: =
16px; line-height: 20px; text-align: left; color: #4a4a4a;" =
class=3D"text-body mx90 mb30">
<b class=3D"med">Still experiencing issues?</b>
<br>
<br>
If you’re still experiencing disruption to your Sky Q =
services, please try the following steps:
</p>
<ol style=3D"margin: 0 70px 20px 70px; font-family: =
'sky_textregular', 'Sky Text', Arial, Helvetica, sans-serif; font-size: =
16px; line-height: 20px; text-align: left; color: #4a4a4a;" =
class=3D"text-body mx90 mb30">
<li>Switch off your Sky Q box at the mains.</li>
<li>Wait for 30 seconds.</li>
<li>Switch it back on to restore services.</li>
</ol>
<p style=3D"margin: 0 70px 30px 70px; font-family: =
'sky_textregular', 'Sky Text', Arial, Helvetica, sans-serif; font-size: =
16px; line-height: 20px; text-align: left; color: #4a4a4a;" =
class=3D"text-body mx90 mb30">
Please also reboot your main Sky Q box if you’re having =
problems with a connected Mini box.
<br>
<br>
Delivering an outstanding entertainment experience is a core =
promise of Sky. We know we fell short this time and appreciate your =
understanding while we resolved the problem.
<br>
<br>
<b class=3D"med">Thank you for being a valued =
Sky customer.</b>
<br>
<br>
<b class=3D"med">Sophia Ahmad</b>
<br>
Chief Consumer Officer
<br>
Sky
</p>
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=20
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=20
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