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From: "Sky" <sky@email.contact.sky>
To: <bob@sarahharvey.com>
Subject: Robert, we're sorry for the recent disruption to Sky Q
Date: Thu, 22 May 2025 12:15:41 +0100
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‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌



 <https://t.newsletter.contact.sky/r/?id=h1c05fc84,9e87b8a,4a45585d>

A Sky Store movie, on us — a small gift for your understanding


Hi Robert,

We’re extremely sorry if you experienced disruption to your Sky Q services 
recently.

What happened?

On the evening of 15 May, a technical issue caused some Sky Q boxes to enter 
standby mode. Our teams acted quickly to resolve the issue and restore 
services.

We understand how frustrating it can be to lose access to your favourite 
shows and channels, and we apologise for any inconvenience this caused. We’re 
taking every step to make sure it doesn’t happen again.

Here’s a Sky Store movie on us

We’re gifting you a Sky Store Buy & Keep movie — it’s our way of saying 
thank you for bearing with us. To redeem this gift, go to your TV homepage 
and visit Sky Store. Click on the ‘Your Sky Store gift on us’ tile and 
choose your movie. Once downloaded, this is yours to keep forever. You’ll 
need to make your gift selection before 31 May.

Still experiencing issues?

If you’re still experiencing disruption to your Sky Q services, please try 
the following steps:

1.	Switch off your Sky Q box at the mains.
2.	Wait for 30 seconds.
3.	Switch it back on to restore services.

Please also reboot your main Sky Q box if you’re having problems with a 
connected Mini box.

Delivering an outstanding entertainment experience is a core promise of Sky. 
We know we fell short this time and appreciate your understanding while we 
resolved the problem.

Thank you for being a valued Sky customer.

Sophia Ahmad
Chief Consumer Officer
Sky

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The Sky Store Gift Offer is valid from 21.05.2025 until 31.05.2025. Against 
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'sky_textregular', 'Sky Text', Arial, Helvetica, sans-serif; font-size: =
30px; line-height: 34px; color: #4a4a4a; font-weight: normal;" =
class=3D"headline"><span class=3D"spectrum-text">
        A Sky Store movie, on us&nbsp;&mdash;&nbsp;a small gift for your =
understanding</span>
      </h1>=20
    =20





    <!-- Copy -->
    <p style=3D"margin: 0 70px 20px 70px; font-family: =
'sky_textregular', 'Sky Text', Arial, Helvetica, sans-serif; font-size: =
16px; line-height: 20px; text-align: left; color: #4a4a4a;" =
class=3D"text-body mx90 mb30">
      Hi Robert,
      <br>
      <br>
      We&rsquo;re extremely sorry if you experienced disruption to your =
Sky Q services&nbsp;recently.
      <br>
      <br>
      <b class=3D"med">What happened?</b>
      <br>
      <br>
      On the evening of 15 May, a technical issue caused some Sky Q =
boxes to enter standby mode. Our teams acted quickly to resolve the =
issue and restore&nbsp;services.
      <br>
      <br>
      We understand how frustrating it can be to lose access to your =
favourite shows and channels, and we apologise for any inconvenience =
this caused. We&rsquo;re taking every step to make sure it doesn&rsquo;t =
happen&nbsp;again.
      <br>
      <br>
      <b class=3D"med">Here&rsquo;s a Sky Store movie on us</b>
      <br>
      <br>
      We&rsquo;re gifting you a Sky Store Buy &amp; Keep =
movie&nbsp;&mdash; it&rsquo;s our way of saying thank you for bearing =
with us. To redeem this gift, go to your TV&nbsp;homepage and visit Sky =
Store. Click on the &lsquo;<b class=3D"med">Your Sky Store gift on =
us</b>&rsquo; tile and choose your movie. Once downloaded, this is yours =
to keep forever. <b class=3D"med">You&rsquo;ll need to make your gift =
selection before 31&nbsp;May</b>.
       </p>

   =20
    <p style=3D"margin: 0 70px 30px 70px; font-family: =
'sky_textregular', 'Sky Text', Arial, Helvetica, sans-serif; font-size: =
16px; line-height: 20px; text-align: left; color: #4a4a4a;" =
class=3D"text-body mx90 mb30">
      <b class=3D"med">Still experiencing issues?</b>
      <br>
      <br>
      If you&rsquo;re still experiencing disruption to your Sky Q =
services, please try the following&nbsp;steps:
    </p>

      <ol style=3D"margin: 0 70px 20px 70px; font-family: =
'sky_textregular', 'Sky Text', Arial, Helvetica, sans-serif; font-size: =
16px; line-height: 20px; text-align: left; color: #4a4a4a;" =
class=3D"text-body mx90 mb30">
      <li>Switch off your Sky Q box at the&nbsp;mains.</li>
      <li>Wait for 30&nbsp;seconds.</li>
      <li>Switch it back on to restore&nbsp;services.</li>
      </ol>

    <p style=3D"margin: 0 70px 30px 70px; font-family: =
'sky_textregular', 'Sky Text', Arial, Helvetica, sans-serif; font-size: =
16px; line-height: 20px; text-align: left; color: #4a4a4a;" =
class=3D"text-body mx90 mb30">
      Please also reboot your main Sky Q box if you&rsquo;re having =
problems with a connected Mini&nbsp;box.
      <br>
      <br>
      Delivering an outstanding entertainment experience is a core =
promise of Sky. We know we fell short this time and appreciate your =
understanding while we resolved the&nbsp;problem.
      <br>
      <br>
      <b class=3D"med">Thank you for being a valued =
Sky&nbsp;customer.</b>
      <br>
      <br>
      <b class=3D"med">Sophia Ahmad</b>
      <br>
      Chief Consumer Officer
      <br>
      Sky
    </p>

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    <td align=3D"center" style=3D"font-family: Arial, sans-serif; =
font-size: 10px; color: #4a4a4a; mso-line-height-rule: exactly; =
line-height: 13px; padding-top: 40px">
      <a =
href=3D"https://t.newsletter.contact.sky/r/?id=3Dh1c05fc84,9e87b8a,4a4558=
62" style=3D"color: #4a4a4a; text-decoration: underline; white-space: =
nowrap" target=3D"_blank">Privacy Policy</a> |
     =20
      <a =
href=3D"https://t.newsletter.contact.sky/r/?id=3Dh1c05fc84,9e87b8a,4a4558=
64" style=3D"color: #4a4a4a; text-decoration: underline; white-space: =
nowrap" target=3D"_blank">Terms and Conditions</a> |=20
     =20
      <a =
href=3D"https://t.newsletter.contact.sky/r/?id=3Dh1c05fc84,9e87b8a,4a4558=
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nowrap" target=3D"_blank">Contact us</a> |
      <a =
href=3D"https://t.newsletter.contact.sky/r/?id=3Dh1c05fc84,9e87b8a,4a4558=
66" style=3D"color: #4a4a4a; text-decoration: underline; white-space: =
nowrap" target=3D"_blank">My Account</a>
    </td>
  </tr>
  <tr>
    <td style=3D"padding-top: 15px;">
      <p style=3D"margin: 0; color: #4a4a4a; font-family: Arial, =
Helvetica, sans-serif; font-size: 10px; line-height: 13px; text-align: =
center;">
        You subscribe to Sky's products or services so this service =
message is to help you make the most of&nbsp;them.
        <br><br>
        Please do not reply to this email as this address is =
not&nbsp;monitored.
        <br><br>
      =20
    <a =
href=3D"https://t.newsletter.contact.sky/r/?id=3Dh1c05fc84,9e87b8a,4a4558=
5e&e=3DcDE9JTQwOTNKSm9EWjJoRWpISnVFNWVEbkZLSEpyNUptTGJWcDZHNzR3ZVB6YVhYby=
UzRA&s=3DkfxnJSs0tz3HyTCa1-Etu0pqA4gsHdf1UZ7OR9oAgPg" target=3D"_blank" =
style=3D"color:#4a4a4a; text-decoration: underline;">View email in =
browser</a>
    <br>
    <br>

    The Sky Store Gift Offer is valid from 21.05.2025 until 31.05.2025. =
Against selected <b class=3D"med">Sky Store</b> HD Digital Buy & Keep =
movies only. To redeem this gift, go to your TV homepage and visit Sky =
Store. Click on the &rsquo;Your Sky Store gift on us&rsquo; tile and =
choose a movie from the collection priced at &pound;0.00. Only one claim =
per customer. Requires broadband connection (min. speed: 5Mbps (HD)) and =
compatible Sky Box required, see Technical Help at <a =
href=3D"https://t.newsletter.contact.sky/r/?id=3Dh1c05fc84,9e87b8a,4a4558=
5f" target=3D"_blank" style=3D"color:#4a4a4a; =
text-decoration:none;">sky.com/boxcompatibility</a> or log into <a =
href=3D"https://t.newsletter.contact.sky/r/?id=3Dh1c05fc84,9e87b8a,4a4558=
60" target=3D"_blank" style=3D"color:#4a4a4a; =
text-decoration:none;">skystore.com</a> with compatible device. Further =
terms and conditions can be found&nbsp;<a =
href=3D"https://t.newsletter.contact.sky/r/?id=3Dh1c05fc84,9e87b8a,4a4558=
61" target=3D"_blank" style=3D"color:#4a4a4a; =
text-decoration:underline;">here</a>.=20


   =20
    <br>
    <br>
           =20
        &#169; 2025 Sky UK Ltd. Sky UK Ltd (company no. 02906991) has =
its registered office at Grant Way, Isleworth, =
Middlesex&nbsp;TW7&nbsp;5QD.
       =20
       =20
      </p>
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src=3D"https://res.newsletter.contact.sky/res/sky_ids_mid_t/4c8c293dc2e72=
455790a9a26b4f949004ab1903319cbb81100870516ea120042.png" alt=3D"Sky =
Zero" style=3D"display: block; border: none;" width=3D"85" height=3D"37" =
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src=3D"https://res.newsletter.contact.sky/res/sky_ids_mid_t/f4e75833717f7=
9d57d6e5da3cac5ab495765bee926321bf827d0f2390b0d1958.png" =
alt=3D"internetmatters.org" style=3D"display: block; border: none;" =
width=3D"59" height=3D"37" />
            </a>
          </td>
         =20
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      </table>
    </td>
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</table>


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