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id B0/2E-04981-5AC9DC66; Tue, 27 Aug 2024 09:30:13 +0000
From: "One Dell Care" <one.dell.care@dell.com>
To: <bob@sarahharvey.com>
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In-Reply-To: <NUKbq000000000000000000000000000000000000000000000SIMAQC003D-aAvy7QTeGuWYnnz4odA@sfdc.net>
Subject: RE: Dell Customer Care | Case # 196347101 from Shaikh, Order # 1008630399 [ thread::1v_Kp0-WJL2mldlvIRDSqz0:: ]
Date: Tue, 27 Aug 2024 10:30:13 +0100
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Dear Robert,
Thank you so much for your time today. Our apologies again for all the delay
and inconvenience.
We have raised a request for a replacement. The replacement order will be
booked shortly and you will be notified.
We will continue to follow up and keep you updated.
If you have any other questions. Simply reply to this email and we will be
glad to assist you.
Thank you for choosing Dell. We appreciate your business.
Eliah Supreeth
Dell | Customer Care
_____
Need Help?
You can visit
<https://www.dell.com/support/order-status/en-uk/order-support> Order
Support | Dell UK to get help on your order with additional features as:
Order Details
|
Track your Order
|
Packing Slip
|
Invoice Copy
Check Warranty
|
Cancel your order
|
Return Your Order
|
Subscribe to Notification
Please do not change the subject line of the email
_____
--------------- Original Message ---------------
From: One Dell Care [one.dell.care@dell.com]
Sent: 8/22/2024, 5:02 PM
To: bob@sarahharvey.com
Subject: Dell Customer Care | Case # 196347101 from Shaikh, Order #
1008630399 [ thread::1v_Kp0-WJL2mldlvIRDSqz0:: ]
<https://dellservices.file.force.com/file-asset-public/Dell_Logo1735323?oid=00D0b000000GaMp>
Dear Robert,
My name is Shaikh Mustaq, and I am reaching out to inform you that I have
been assigned as the dedicated case specialist for your recent inquiry.
I called you today on 07887726814 however I was directed to your voicemail.
I understand the importance of a timely resolution, and I want to assure you
that I am fully committed to addressing your issues promptly and
efficiently. Over the next few days, I will be thoroughly investigating the
matter and working diligently to provide you with a resolution that meets
your expectations.
I will be in contact with you to provide timely updates about your case.
Once I have an update from the team I will get back to you as soon as
possible.
Thank you for choosing Dell Technologies. We appreciate your business.
Respectfully,
Shaikh Mustaq
Dell | Customer Care
_____
Need Help?
You can visit
<https://www.dell.com/support/order-status/en-uk/order-support> Order
Support | Dell UK to get help on your order with additional features as:
Order Details | Track your Order | Packing Slip | Invoice Copy
Check Warranty | Cancel your order | Return Your Order | Subscribe to
NotificationPlease do not change the subject line of the email
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gg=3D=3D"></p>
<p style=3D"margin: 0in; line-height: normal; font-size: 11pt; =
font-family: Calibri, sans-serif;"><span style=3D"font-size: 14px; =
font-family: arial, helvetica, sans-serif;">Dear Robert,<br><br>Thank =
you so much for your time today. Our apologies again for all the delay =
and inconvenience. </span></p>
<p style=3D"margin: 0in; line-height: normal; font-size: 11pt; =
font-family: Calibri, sans-serif;"> </p>
<p style=3D"margin: 0in; line-height: normal; font-size: 11pt; =
font-family: Calibri, sans-serif;"><span style=3D"font-size: 14px; =
font-family: arial, helvetica, sans-serif;">We have raised a request for =
a replacement. The replacement order will be booked shortly and you will =
be notified. </span></p>
<p style=3D"margin: 0in; line-height: normal; font-size: 11pt; =
font-family: Calibri, sans-serif;"> </p>
<p style=3D"margin: 0in; line-height: normal; font-size: 11pt; =
font-family: Calibri, sans-serif;"><span style=3D"font-family: arial, =
helvetica, sans-serif; font-size: 14px;">We will continue to follow up =
and keep you updated. <br><br>If you have any other questions. =
Simply reply to this email and we will be glad to assist =
you.<br> <br>Thank you for choosing Dell. We appreciate your =
business.<br> <br><span style=3D"color: black;">Eliah =
Supreeth</span><br><b><span style=3D"color: =
#007cb9;">Dell</span></b><span style=3D"color: =
black;"> | Customer Care</span></span></p>
<div align=3D"center" style=3D"margin: 0in; text-align: center; =
line-height: normal; font-size: 11pt; font-family: Calibri, =
sans-serif;"><hr align=3D"center" width=3D"100%" size=3D"1"></div>
<p style=3D"margin: 0in 0in 12pt; line-height: normal; font-size: 11pt; =
font-family: Calibri, sans-serif;"><b><span style=3D"font-size: 10.5pt; =
font-family: Arial, sans-serif; color: black;">Need =
Help?</span></b><span style=3D"font-size: 10.5pt; font-family: Arial, =
sans-serif;"><br><br><span style=3D"color: black;">You can visit =
</span></span><a target=3D"_blank" =
href=3D"https://www.dell.com/support/order-status/en-uk/order-support" =
rel=3D"noopener"><span style=3D"font-size: 10.5pt; font-family: Arial, =
sans-serif; color: #0563c1;">Order Support | Dell UK</span></a><span =
style=3D"font-size: 10.5pt; font-family: Arial, sans-serif;"> <span =
style=3D"color: black;">to get help on your order with additional =
features as:</span></span></p>
<table cellpadding=3D"0" cellspacing=3D"0" border=3D"0" =
class=3D"MsoNormalTable" style=3D"width: 481.5pt; border-collapse: =
collapse;">
<tbody>
<tr style=3D"height: 7.5pt;">
<td nowrap=3D"nowrap" style=3D"width: 89.25pt; background: white; =
padding: 0in 5.25pt 0in 5.25pt;">
<p style=3D"margin: 0in; line-height: normal; font-size: 11pt; =
font-family: Calibri, sans-serif;"><b><span style=3D"font-size: 10.5pt; =
font-family: Arial, sans-serif; color: black;">Order =
Details</span></b></p>
</td>
<td nowrap=3D"nowrap" style=3D"width: 18.75pt; background: white; =
padding: 0in 5.25pt 0in 5.25pt;">
<p style=3D"margin: 0in; line-height: normal; font-size: 11pt; =
font-family: Calibri, sans-serif;"><b><span style=3D"font-size: 10.5pt; =
font-family: Arial, sans-serif; color: black;">|</span></b></p>
</td>
<td nowrap=3D"nowrap" style=3D"width: 99.0pt; background: white; =
padding: 0in 5.25pt 0in 5.25pt;">
<p style=3D"margin: 0in; line-height: normal; font-size: 11pt; =
font-family: Calibri, sans-serif;"><b><span style=3D"font-size: 10.5pt; =
font-family: Arial, sans-serif; color: black;">Track your =
Order </span></b></p>
</td>
<td nowrap=3D"nowrap" style=3D"width: 18.75pt; background: white; =
padding: 0in 5.25pt 0in 5.25pt;">
<p style=3D"margin: 0in; line-height: normal; font-size: 11pt; =
font-family: Calibri, sans-serif;"><b><span style=3D"font-size: 10.5pt; =
font-family: Arial, sans-serif; color: black;">|</span></b></p>
</td>
<td nowrap=3D"nowrap" style=3D"width: 101.25pt; background: white; =
padding: 0in 5.25pt 0in 5.25pt;">
<p style=3D"margin: 0in; line-height: normal; font-size: 11pt; =
font-family: Calibri, sans-serif;"><b><span style=3D"font-size: 10.5pt; =
font-family: Arial, sans-serif; color: black;">Packing =
Slip </span></b></p>
</td>
<td nowrap=3D"nowrap" style=3D"width: 18.75pt; background: white; =
padding: 0in 5.25pt 0in 5.25pt;">
<p style=3D"margin: 0in; line-height: normal; font-size: 11pt; =
font-family: Calibri, sans-serif;"><b><span style=3D"font-size: 10.5pt; =
font-family: Arial, sans-serif; color: black;">|</span></b></p>
</td>
<td nowrap=3D"nowrap" style=3D"width: 135.75pt; background: white; =
padding: 0in 5.25pt 0in 5.25pt;">
<p style=3D"margin: 0in; line-height: normal; font-size: 11pt; =
font-family: Calibri, sans-serif;"><b><span style=3D"font-size: 10.5pt; =
font-family: Arial, sans-serif; color: black;">Invoice =
Copy </span></b></p>
</td>
</tr>
<tr style=3D"height: 7.5pt;">
<td nowrap=3D"nowrap" style=3D"width: 89.25pt; background: white; =
padding: 0in 5.25pt 0in 5.25pt;">
<p style=3D"margin: 0in; line-height: normal; font-size: 11pt; =
font-family: Calibri, sans-serif;"><b><span style=3D"font-size: 10.5pt; =
font-family: Arial, sans-serif; color: black;">Check =
Warranty</span></b></p>
</td>
<td nowrap=3D"nowrap" style=3D"width: 18.75pt; background: white; =
padding: 0in 5.25pt 0in 5.25pt;">
<p style=3D"margin: 0in; line-height: normal; font-size: 11pt; =
font-family: Calibri, sans-serif;"><b><span style=3D"font-size: 10.5pt; =
font-family: Arial, sans-serif; color: black;">|</span></b></p>
</td>
<td nowrap=3D"nowrap" style=3D"width: 99.0pt; background: white; =
padding: 0in 5.25pt 0in 5.25pt;">
<p style=3D"margin: 0in; line-height: normal; font-size: 11pt; =
font-family: Calibri, sans-serif;"><b><span style=3D"font-size: 10.5pt; =
font-family: Arial, sans-serif; color: black;">Cancel your =
order</span></b></p>
</td>
<td nowrap=3D"nowrap" style=3D"width: 18.75pt; background: white; =
padding: 0in 5.25pt 0in 5.25pt;">
<p style=3D"margin: 0in; line-height: normal; font-size: 11pt; =
font-family: Calibri, sans-serif;"><b><span style=3D"font-size: 10.5pt; =
font-family: Arial, sans-serif; color: black;">|</span></b></p>
</td>
<td nowrap=3D"nowrap" style=3D"width: 101.25pt; background: white; =
padding: 0in 5.25pt 0in 5.25pt;">
<p style=3D"margin: 0in; line-height: normal; font-size: 11pt; =
font-family: Calibri, sans-serif;"><b><span style=3D"font-size: 10.5pt; =
font-family: Arial, sans-serif; color: black;">Return Your =
Order</span></b></p>
</td>
<td nowrap=3D"nowrap" style=3D"width: 18.75pt; background: white; =
padding: 0in 5.25pt 0in 5.25pt;">
<p style=3D"margin: 0in; line-height: normal; font-size: 11pt; =
font-family: Calibri, sans-serif;"><b><span style=3D"font-size: 10.5pt; =
font-family: Arial, sans-serif; color: black;">|</span></b></p>
</td>
<td nowrap=3D"nowrap" style=3D"width: 135.75pt; background: white; =
padding: 0in 5.25pt 0in 5.25pt;">
<p style=3D"margin: 0in 0in 12pt; line-height: normal; font-size: 11pt; =
font-family: Calibri, sans-serif;"><b><span style=3D"font-size: 10.5pt; =
font-family: Arial, sans-serif; color: black;">Subscribe to =
Notification</span></b></p>
</td>
</tr>
</tbody>
</table>
<p style=3D"margin: 0in; line-height: normal; font-size: 11pt; =
font-family: Calibri, sans-serif;"><b><span style=3D"font-size: 10.5pt; =
font-family: Arial, sans-serif; color: red;">Please do not change the =
subject line of the email</span></b></p>
<div align=3D"center" style=3D"margin: 0in; text-align: center; =
line-height: normal; font-size: 11pt; font-family: Calibri, =
sans-serif;"><hr align=3D"center" width=3D"100%" size=3D"1"></div>
</div>
<div> </div>
<div>--------------- Original Message ---------------<br =
clear=3D"none"><b>From:</b> One Dell Care [one.dell.care@dell.com]<br =
clear=3D"none"><b>Sent:</b> 8/22/2024, 5:02 PM<br =
clear=3D"none"><b>To:</b> bob@sarahharvey.com<br =
clear=3D"none"><b>Subject:</b> Dell Customer Care | Case # 196347101 =
from Shaikh, Order # 1008630399 [ thread::1v_Kp0-WJL2mldlvIRDSqz0:: ]<br =
clear=3D"none"><br clear=3D"none"></div>
<div><span style=3D"font-family: arial, helvetica, sans-serif;"><img =
alt=3D"Dell_Logo" =
src=3D"https://dellservices.file.force.com/file-asset-public/Dell_Logo173=
5323?oid=3D00D0b000000GaMp" style=3D"max-width: 711.233px; width: 307px; =
height: 47px;" title=3D"Dell_Logo"></span><br clear=3D"none"><span =
style=3D"font-size: 16px; font-family: arial, helvetica, =
sans-serif;">Dear Robert,<br clear=3D"none"><br clear=3D"none">My name =
is Shaikh Mustaq, and I am reaching out to inform you that I have been =
assigned as the dedicated case specialist for your recent inquiry.<br =
clear=3D"none"><br clear=3D"none">I called you today on 07887726814 =
however I was directed to your voicemail.<br clear=3D"none"><br =
clear=3D"none">I understand the importance of a timely resolution, and I =
want to assure you that I am fully committed to addressing your issues =
promptly and efficiently. Over the next few days, I will be thoroughly =
investigating the matter and working diligently to provide you with a =
resolution that meets your expectations.<br clear=3D"none"><br =
clear=3D"none">I will be in contact with you to provide timely updates =
about your case. Once I have an update from the team I will get =
back to you as soon as possible. <br clear=3D"none"> =
=
<br =
clear=3D"none">Thank you for choosing Dell Technologies. We appreciate =
your business.<br clear=3D"none"><br clear=3D"none"><span =
style=3D"line-height: normal;">Respectfully,</span><br =
clear=3D"none"><span style=3D"line-height: =
normal;"> </span></span><br clear=3D"none"><span =
style=3D"font-size: 16px; font-family: arial, helvetica, =
sans-serif;"><span style=3D"line-height: normal;">Shaikh Mustaq<br =
clear=3D"none"><b><span style=3D"color: #007cb9;">Dell</span></b><span =
style=3D"color: black;"> | Customer Care</span></span></span>
<div align=3D"center" style=3D"text-align: center;"><hr align=3D"center" =
size=3D"1" width=3D"100%"></div>
<span style=3D"font-size: 16px; font-family: arial, helvetica, =
sans-serif;"><span style=3D"line-height: normal;"><b><span =
style=3D"color: black;">Need Help?</span></b><br clear=3D"none"><br =
clear=3D"none"><span style=3D"color: black;">You can visit =
</span><a shape=3D"rect" =
href=3D"https://www.dell.com/support/order-status/en-uk/order-support" =
target=3D"_blank" rel=3D"noopener"><span style=3D"color: #0563c1;">Order =
Support | Dell UK</span></a> <span style=3D"color: black;">to get help =
on your order with additional features as:</span><br =
clear=3D"none"> </span></span>
<table class=3D"Table" style=3D"width: 642px; border-collapse: collapse; =
border: none;" width=3D"642">
<tbody>
<tr>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" style=3D"width: 119px; =
padding: 0in 7px 0in 7px; height: 10px; background-color: white; border: =
1px dotted black;"><span style=3D"font-size: 16px; font-family: arial, =
helvetica, sans-serif;"><span style=3D"line-height: normal;"><b><span =
style=3D"color: black;">Order Details</span></b></span></span></td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" =
style=3D"border-bottom: 1px dotted black; width: 25px; padding: 0in 7px =
0in 7px; height: 10px; background-color: white; border-top: 1px dotted =
black; border-right: 1px dotted black; border-left: none;"><span =
style=3D"font-size: 16px; font-family: arial, helvetica, =
sans-serif;"><span style=3D"line-height: normal;"><b><span =
style=3D"color: black;">|</span></b></span></span></td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" =
style=3D"border-bottom: 1px dotted black; width: 132px; padding: 0in 7px =
0in 7px; height: 10px; background-color: white; border-top: 1px dotted =
black; border-right: 1px dotted black; border-left: none;"><span =
style=3D"font-size: 16px; font-family: arial, helvetica, =
sans-serif;"><span style=3D"line-height: normal;"><b><span =
style=3D"color: black;">Track your =
Order </span></b></span></span></td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" =
style=3D"border-bottom: 1px dotted black; width: 25px; padding: 0in 7px =
0in 7px; height: 10px; background-color: white; border-top: 1px dotted =
black; border-right: 1px dotted black; border-left: none;"><span =
style=3D"font-size: 16px; font-family: arial, helvetica, =
sans-serif;"><span style=3D"line-height: normal;"><b><span =
style=3D"color: black;">|</span></b></span></span></td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" =
style=3D"border-bottom: 1px dotted black; width: 135px; padding: 0in 7px =
0in 7px; height: 10px; background-color: white; border-top: 1px dotted =
black; border-right: 1px dotted black; border-left: none;"><span =
style=3D"font-size: 16px; font-family: arial, helvetica, =
sans-serif;"><span style=3D"line-height: normal;"><b><span =
style=3D"color: black;">Packing Slip </span></b></span></span></td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" =
style=3D"border-bottom: 1px dotted black; width: 25px; padding: 0in 7px =
0in 7px; height: 10px; background-color: white; border-top: 1px dotted =
black; border-right: 1px dotted black; border-left: none;"><span =
style=3D"font-size: 16px; font-family: arial, helvetica, =
sans-serif;"><span style=3D"line-height: normal;"><b><span =
style=3D"color: black;">|</span></b></span></span></td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" =
style=3D"border-bottom: 1px dotted black; width: 181px; padding: 0in 7px =
0in 7px; height: 10px; background-color: white; border-top: 1px dotted =
black; border-right: 1px dotted black; border-left: none;"><span =
style=3D"font-size: 16px; font-family: arial, helvetica, =
sans-serif;"><span style=3D"line-height: normal;"><b><span =
style=3D"color: black;">Invoice Copy </span></b></span></span></td>
</tr>
<tr>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" =
style=3D"border-bottom: 1px dotted black; width: 119px; padding: 0in 7px =
0in 7px; height: 10px; background-color: white; border-top: none; =
border-right: 1px dotted black; border-left: 1px dotted black;"><span =
style=3D"font-size: 16px; font-family: arial, helvetica, =
sans-serif;"><span style=3D"line-height: normal;"><b><span =
style=3D"color: black;">Check Warranty</span></b></span></span></td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" =
style=3D"border-bottom: 1px dotted black; width: 25px; padding: 0in 7px =
0in 7px; height: 10px; background-color: white; border-top: none; =
border-right: 1px dotted black; border-left: none;"><span =
style=3D"font-size: 16px; font-family: arial, helvetica, =
sans-serif;"><span style=3D"line-height: normal;"><b><span =
style=3D"color: black;">|</span></b></span></span></td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" =
style=3D"border-bottom: 1px dotted black; width: 132px; padding: 0in 7px =
0in 7px; height: 10px; background-color: white; border-top: none; =
border-right: 1px dotted black; border-left: none;"><span =
style=3D"font-size: 16px; font-family: arial, helvetica, =
sans-serif;"><span style=3D"line-height: normal;"><b><span =
style=3D"color: black;">Cancel your order</span></b></span></span></td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" =
style=3D"border-bottom: 1px dotted black; width: 25px; padding: 0in 7px =
0in 7px; height: 10px; background-color: white; border-top: none; =
border-right: 1px dotted black; border-left: none;"><span =
style=3D"font-size: 16px; font-family: arial, helvetica, =
sans-serif;"><span style=3D"line-height: normal;"><b><span =
style=3D"color: black;">|</span></b></span></span></td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" =
style=3D"border-bottom: 1px dotted black; width: 135px; padding: 0in 7px =
0in 7px; height: 10px; background-color: white; border-top: none; =
border-right: 1px dotted black; border-left: none;"><span =
style=3D"font-size: 16px; font-family: arial, helvetica, =
sans-serif;"><span style=3D"line-height: normal;"><b><span =
style=3D"color: black;">Return Your Order</span></b></span></span></td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" =
style=3D"border-bottom: 1px dotted black; width: 25px; padding: 0in 7px =
0in 7px; height: 10px; background-color: white; border-top: none; =
border-right: 1px dotted black; border-left: none;"><span =
style=3D"font-size: 16px; font-family: arial, helvetica, =
sans-serif;"><span style=3D"line-height: normal;"><b><span =
style=3D"color: black;">|</span></b></span></span></td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" =
style=3D"border-bottom: 1px dotted black; width: 181px; padding: 0in 7px =
0in 7px; height: 10px; background-color: white; border-top: none; =
border-right: 1px dotted black; border-left: none;"><span =
style=3D"font-size: 16px; font-family: arial, helvetica, =
sans-serif;"><span style=3D"line-height: normal;"><b><span =
style=3D"color: black;">Subscribe to =
Notification</span></b></span></span></td>
</tr>
</tbody>
</table>
<br clear=3D"none"><span style=3D"font-size: 11pt;"><span =
style=3D"line-height: normal;"><span style=3D"font-family: =
Calibri,sans-serif;"><b><span style=3D"font-size: 10.0pt;"><span =
style=3D"font-family: 'Arial',sans-serif;"><span style=3D"color: =
red;">Please do not change the subject line of the =
email</span></span></span></b></span></span></span></div>
<div><img =
src=3D"https://dellservices.my.salesforce.com/servlet/servlet.ImageServer=
?oid=3D00D0b000000GaMp&esid=3D0186P00000SDy2g&from=3Dint"><br =
clear=3D"none"><br =
clear=3D"none">thread::1v_Kp0-WJL2mldlvIRDSqz0::</div><img =
src=3D"https://dellservices.my.salesforce.com/servlet/servlet.ImageServer=
?oid=3D00D0b000000GaMp&esid=3D0186P00000SMJQV&from=3Dext"></html>
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