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Date: Tue, 20 Aug 2024 10:46:59 +0000 (GMT)
From: One Dell Care <one.dell.care@dell.com>
To: "bob@sarahharvey.com" <bob@sarahharvey.com>
Message-ID: <5qzMl000000000000000000000000000000000000000000000SIIJA8009SCayax_SQOkvoT3CFPNNA@sfdc.net>
Subject: Dell Customer Care | Case # 196196783 from Preethi [
 thread::F8MSOd2aKwG8DyRiUys8WT0:: ]
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Dear Robert,

Thank you for contacting Dell Customer Care.
Hope you are doing well.
I understand from your email that you would like to know the status of the order.

I would take this opportunity and resolve the concern to your satisfaction.

Your order is shipped & estimated to be delivered to you on 20/08/24 via DP World/DHL.

You can track the package with the help of the below link
https://seal.syncreon.com/synview360/OrderTracking.html?68747470733a2f2f7365616c2e73796e6372656f6e2e636f6d2f73796e766965772d6f6e6c696e652e6d6f632f75747261636b325f6c6976655f62726b2e73796e2f00=08a0dd53e117a16bc03733de28b247f07bb7dbecc547514f3e7e567b4d4800fab68d2e14c8bb01fd78b54272e73d9e6c77c30276a63373bac47b3a384ad236e9

You can also track the order through the DHL site however only on the day of delivery as DP World hands over the package to DHL only on the day of delivery.

https://track.dhlparcel.co.uk/?nav=1
SHIPMENT NUMBER-39981008630399
Customer Reference number-1008630399

Follow the below steps > Manage my delivery > Customer reference number (Dell order number) and Post code. You will also have the option to re-schedule the delivery / Leave with a neighbor / Deliver to Parcel Shop.

Note: ETA is just an estimated date; it is subject to change

Thank you for choosing Dell. We appreciate your business.

Preethi Raghavendra
Dell | Customer Care
Need Help?

You can visit Order Support | Dell UK to get help on your order with additional features as:

Order Details  |  Track your Order   |  Packing Slip   |  Invoice Copy
Check Warranty  |  Cancel your order  |  Return Your Order  |  Subscribe to Notification

Please do not change the subject line of the email
You may receive a one-time survey regarding your experience with this issue.
The survey has 2 questions. The 1st question relates specifically to your interaction with me as your Customer Care Resolution Specialist and the service I provided during our interaction today. The 2nd question will ask you if you consider the issue to be resolved.
We appreciate your feedback as it helps us serve you better.

thread::F8MSOd2aKwG8DyRiUys8WT0::
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Content-Type: text/html; charset=UTF-8
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<html><div>
<div><img alt=3D"Picture1" src=3D"https://dellservices.file.force.com/file-=
asset-public/Picture16?oid=3D00D0b000000GaMp" style=3D"max-width: 1313.23px=
; width: 280.994px; height: 42.9972px;" title=3D"Picture1"><br><span style=
=3D"font-size: 14px; font-family: arial, helvetica, sans-serif;">Dear Rober=
t,<br><br>Thank you for contacting Dell Customer Care.</span></div>
<div>&nbsp;</div>
<div><span style=3D"font-size: 14px; font-family: arial, helvetica, sans-se=
rif;">Hope you are doing well.</span></div>
<div>&nbsp;</div>
<div><span style=3D"font-size: 14px; font-family: arial, helvetica, sans-se=
rif;">I understand from your email that you would like to know the status o=
f the order.</span></div>
<div><span style=3D"font-size: 14px; font-family: arial, helvetica, sans-se=
rif;"><br>I would take this opportunity and resolve the concern to your sat=
isfaction.<br><br><span style=3D"line-height: 107%;"><span style=3D"line-he=
ight: 107%;">Your order is shipped &amp; estimated to be delivered to you o=
n 20/08/24 via DP World/DHL.</span></span><br><br>You can track the package=
 with the help of the below link<br><b><span style=3D"color: black;"><a hre=
f=3D"https://seal.syncreon.com/synview360/OrderTracking.html?68747470733a2f=
2f7365616c2e73796e6372656f6e2e636f6d2f73796e766965772d6f6e6c696e652e6d6f632=
f75747261636b325f6c6976655f62726b2e73796e2f00=3D08a0dd53e117a16bc03733de28b=
247f07bb7dbecc547514f3e7e567b4d4800fab68d2e14c8bb01fd78b54272e73d9e6c77c302=
76a63373bac47b3a384ad236e9" target=3D"_blank" rel=3D"noopener">https://seal=
.syncreon.com/synview360/OrderTracking.html?68747470733a2f2f7365616c2e73796=
e6372656f6e2e636f6d2f73796e766965772d6f6e6c696e652e6d6f632f75747261636b325f=
6c6976655f62726b2e73796e2f00=3D08a0dd53e117a16bc03733de28b247f07bb7dbecc547=
514f3e7e567b4d4800fab68d2e14c8bb01fd78b54272e73d9e6c77c30276a63373bac47b3a3=
84ad236e9</a></span></b><br><br>You can also track the order through the DH=
L site however only on the day of delivery as <span style=3D"line-height: 1=
07%;"><span style=3D"line-height: 107%;">DP World&nbsp;</span></span>hands =
over the package to DHL only on the day of delivery.</span></div>
<div><span style=3D"font-size: 14px; font-family: arial, helvetica, sans-se=
rif;"><br>&nbsp;<a href=3D"https://track.dhlparcel.co.uk/?nav=3D1" style=3D=
"color: #0563c1; text-decoration: underline;">https://track.dhlparcel.co.uk=
/?nav=3D1</a></span></div>
<div>&nbsp;</div>
<div><span style=3D"font-family: arial, helvetica, sans-serif; font-size: 1=
4px;"><strong>SHIPMENT NUMBER-39981008630399</strong></span></div>
<div><span style=3D"font-family: arial, helvetica, sans-serif; font-size: 1=
4px;"><strong>Customer Reference number-1008630399</strong></span></div>
<div><span style=3D"font-size: 14px; font-family: arial, helvetica, sans-se=
rif;"><br><span style=3D"background: white;"><span style=3D"line-height: 11=
.75pt;"><span style=3D"color: black;">Follow the below steps &gt; Manage my=
 delivery &gt; Customer reference number (Dell order number) and Post code.=
 You will also have the option to re-schedule the delivery / Leave with a n=
eighbor / Deliver to Parcel Shop.</span></span></span><br><br><b>Note</b>: =
ETA is just an estimated date; it is subject to change<br><span style=3D"li=
ne-height: normal;"><span style=3D"color: black;">&nbsp;&nbsp;<br>Thank you=
 for choosing Dell. We appreciate your business.</span></span><br><span sty=
le=3D"line-height: normal;">&nbsp;</span><br><span style=3D"line-height: no=
rmal;"><span style=3D"color: black;">Preethi Raghavendra</span><br><b><span=
 style=3D"color: #007cb9;">Dell</span></b><span style=3D"color: black;">&nb=
sp;|&nbsp;Customer Care</span></span></span></div>
<div align=3D"center" style=3D"text-align: center;"><hr align=3D"center" si=
ze=3D"1" width=3D"100%"></div>
<div><span style=3D"font-size: 14px;"><span style=3D"font-family: Arial,Hel=
vetica,sans-serif;"><span style=3D"line-height: 107%;"><b><span style=3D"li=
ne-height: 107%;"><span style=3D"color: black;">Need Help?</span></span></b=
><br><br><span style=3D"line-height: 107%;"><span style=3D"color: black;">Y=
ou can visit &nbsp;</span></span><a href=3D"https://www.dell.com/support/or=
der-status/en-uk/order-support" style=3D"color: #0563c1; text-decoration: u=
nderline;">Order Support | Dell UK</a> <span style=3D"line-height: 107%;"><=
span style=3D"color: black;">to get help on your order with additional feat=
ures as:</span></span></span></span></span></div>
<table class=3D"Table" style=3D"width: 642px; margin-left: -1px; border-col=
lapse: collapse;" width=3D"642">
<tbody>
<tr>
<td nowrap=3D"nowrap" style=3D"width: 119px; padding: 0in 7px 0in 7px; heig=
ht: 10px; background-color: white;"><span style=3D"font-size: 14px;"><span =
style=3D"font-family: Arial,Helvetica,sans-serif;"><span style=3D"line-heig=
ht: 107%;"><b><span style=3D"line-height: 107%;"><span style=3D"color: blac=
k;">Order Details</span></span></b></span></span></span></td>
<td nowrap=3D"nowrap" style=3D"width: 25px; padding: 0in 7px 0in 7px; heigh=
t: 10px; background-color: white;"><span style=3D"font-size: 14px;"><span s=
tyle=3D"font-family: Arial,Helvetica,sans-serif;"><span style=3D"line-heigh=
t: 107%;"><b><span style=3D"line-height: 107%;"><span style=3D"color: black=
;">|</span></span></b></span></span></span></td>
<td nowrap=3D"nowrap" style=3D"width: 132px; padding: 0in 7px 0in 7px; heig=
ht: 10px; background-color: white;"><span style=3D"font-size: 14px;"><span =
style=3D"font-family: Arial,Helvetica,sans-serif;"><span style=3D"line-heig=
ht: 107%;"><b><span style=3D"line-height: 107%;"><span style=3D"color: blac=
k;">Track your Order&nbsp;</span></span></b></span></span></span></td>
<td nowrap=3D"nowrap" style=3D"width: 25px; padding: 0in 7px 0in 7px; heigh=
t: 10px; background-color: white;"><span style=3D"font-size: 14px;"><span s=
tyle=3D"font-family: Arial,Helvetica,sans-serif;"><span style=3D"line-heigh=
t: 107%;"><b><span style=3D"line-height: 107%;"><span style=3D"color: black=
;">|</span></span></b></span></span></span></td>
<td nowrap=3D"nowrap" style=3D"width: 135px; padding: 0in 7px 0in 7px; heig=
ht: 10px; background-color: white;"><span style=3D"font-size: 14px;"><span =
style=3D"font-family: Arial,Helvetica,sans-serif;"><span style=3D"line-heig=
ht: 107%;"><b><span style=3D"line-height: 107%;"><span style=3D"color: blac=
k;">Packing Slip&nbsp;</span></span></b></span></span></span></td>
<td nowrap=3D"nowrap" style=3D"width: 25px; padding: 0in 7px 0in 7px; heigh=
t: 10px; background-color: white;"><span style=3D"font-size: 14px;"><span s=
tyle=3D"font-family: Arial,Helvetica,sans-serif;"><span style=3D"line-heigh=
t: 107%;"><b><span style=3D"line-height: 107%;"><span style=3D"color: black=
;">|</span></span></b></span></span></span></td>
<td nowrap=3D"nowrap" style=3D"width: 181px; padding: 0in 7px 0in 7px; heig=
ht: 10px; background-color: white;"><span style=3D"font-size: 14px;"><span =
style=3D"font-family: Arial,Helvetica,sans-serif;"><span style=3D"line-heig=
ht: 107%;"><b><span style=3D"line-height: 107%;"><span style=3D"color: blac=
k;">Invoice Copy&nbsp;</span></span></b></span></span></span></td>
</tr>
<tr>
<td nowrap=3D"nowrap" style=3D"width: 119px; padding: 0in 7px 0in 7px; heig=
ht: 10px; background-color: white;"><span style=3D"font-size: 14px;"><span =
style=3D"font-family: Arial,Helvetica,sans-serif;"><span style=3D"line-heig=
ht: 107%;"><b><span style=3D"line-height: 107%;"><span style=3D"color: blac=
k;">Check Warranty</span></span></b></span></span></span></td>
<td nowrap=3D"nowrap" style=3D"width: 25px; padding: 0in 7px 0in 7px; heigh=
t: 10px; background-color: white;"><span style=3D"font-size: 14px;"><span s=
tyle=3D"font-family: Arial,Helvetica,sans-serif;"><span style=3D"line-heigh=
t: 107%;"><b><span style=3D"line-height: 107%;"><span style=3D"color: black=
;">|</span></span></b></span></span></span></td>
<td nowrap=3D"nowrap" style=3D"width: 132px; padding: 0in 7px 0in 7px; heig=
ht: 10px; background-color: white;"><span style=3D"font-size: 14px;"><span =
style=3D"font-family: Arial,Helvetica,sans-serif;"><span style=3D"line-heig=
ht: 107%;"><b><span style=3D"line-height: 107%;"><span style=3D"color: blac=
k;">Cancel your order</span></span></b></span></span></span></td>
<td nowrap=3D"nowrap" style=3D"width: 25px; padding: 0in 7px 0in 7px; heigh=
t: 10px; background-color: white;"><span style=3D"font-size: 14px;"><span s=
tyle=3D"font-family: Arial,Helvetica,sans-serif;"><span style=3D"line-heigh=
t: 107%;"><b><span style=3D"line-height: 107%;"><span style=3D"color: black=
;">|</span></span></b></span></span></span></td>
<td nowrap=3D"nowrap" style=3D"width: 135px; padding: 0in 7px 0in 7px; heig=
ht: 10px; background-color: white;"><span style=3D"font-size: 14px;"><span =
style=3D"font-family: Arial,Helvetica,sans-serif;"><span style=3D"line-heig=
ht: 107%;"><b><span style=3D"line-height: 107%;"><span style=3D"color: blac=
k;">Return Your Order</span></span></b></span></span></span></td>
<td nowrap=3D"nowrap" style=3D"width: 25px; padding: 0in 7px 0in 7px; heigh=
t: 10px; background-color: white;"><span style=3D"font-size: 14px;"><span s=
tyle=3D"font-family: Arial,Helvetica,sans-serif;"><span style=3D"line-heigh=
t: 107%;"><b><span style=3D"line-height: 107%;"><span style=3D"color: black=
;">|</span></span></b></span></span></span></td>
<td nowrap=3D"nowrap" style=3D"width: 181px; padding: 0in 7px 0in 7px; heig=
ht: 10px; background-color: white;"><span style=3D"font-size: 14px;"><span =
style=3D"font-family: Arial,Helvetica,sans-serif;"><span style=3D"line-heig=
ht: 107%;"><b><span style=3D"line-height: 107%;"><span style=3D"color: blac=
k;">Subscribe to Notification</span></span></b></span></span></span><br>&nb=
sp;</td>
</tr>
</tbody>
</table>
<div><span style=3D"font-size: 14px;"><span style=3D"font-family: Arial,Hel=
vetica,sans-serif;"><span style=3D"line-height: normal;"><b><span style=3D"=
color: red;">Please do not change the subject line of the email</span></b><=
/span></span></span></div>
<div align=3D"center" style=3D"text-align: center;"><hr align=3D"center" si=
ze=3D"1" width=3D"100%"></div>
<div><strong><span style=3D"font-size: 12px;"><span style=3D"font-family: A=
rial,Helvetica,sans-serif;">You may receive a one-time survey regarding you=
r experience with this issue.<br>The survey has 2 questions. The 1st questi=
on relates specifically to your interaction with me as your Customer Care R=
esolution Specialist and the service I provided during our interaction toda=
y. The 2nd question will ask you if you consider the issue to be resolved.<=
br>We appreciate your feedback as it helps us serve you better.</span></spa=
n></strong></div>
<div align=3D"center" style=3D"text-align: center;"><hr align=3D"center" si=
ze=3D"1" width=3D"100%"></div>
<div>&nbsp;</div>
</div><img src=3D"https://dellservices.my.salesforce.com/servlet/servlet.Im=
ageServer?oid=3D00D0b000000GaMp&esid=3D0186P00000SLBqi&from=3Dext"><br><br>=
thread::F8MSOd2aKwG8DyRiUys8WT0::</html>
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