File: D:/hMailServer/Data/sarahharvey.com/bob/68/{685462DD-3460-4A05-9779-B0C6F199E13A}.eml
From: "robert home" <bob@sarahharvey.com>
To: "'Surinder Singh'" <surinder@itpartnership.com>
References: <04b201d36dbe$22163190$664294b0$@sarahharvey.com> <020e01d36dcd$a50cd040$ef2670c0$@itpartnership.com> <051501d36dce$31425e40$93c71ac0$@sarahharvey.com> <02cd01d36dd8$b4677940$1d366bc0$@itpartnership.com>
In-Reply-To: <02cd01d36dd8$b4677940$1d366bc0$@itpartnership.com>
Subject: RE: act help
Date: Tue, 5 Dec 2017 15:13:38 -0000
Message-ID: <059f01d36ddb$a1999a20$e4ccce60$@sarahharvey.com>
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Thanks Surinder,
I�m in meetings all today so I�ll have a chat with you tomorrow
Regards
Bob Home
Sarah Harvey Limited
Sarah Harvey House
37 Chandos Street
Leamington Spa
Warwickshire
CV32 4RL
Tel: +44(0) 1926 450545
Fax: +44(0) 1926 450658
Mobile: +44 (0)7887726814
email: <mailto:bob@sarahharvey.com> bob@sarahharvey.com
From: Surinder Singh [mailto:surinder@itpartnership.com]
Sent: 05 December 2017 14:53
To: 'robert home' <bob@sarahharvey.com>
Subject: RE: act help
Hi Bob,
I found this page on how to export to Excel but you need to be able to log
in:
http://kb.act.com/app/answers/detail/a_id/13534/~/how-to-export-data-from-
act%21-to-microsoft-excel
The other thing that came to mind was why not renew for a single user
account if that is possible? This might cost you close to �200 which is a
lot less than �1000 but only
I�ve just had a live online chat with Act! support. See attached
transcript.
Kind regards,
Surinder
From: robert home [mailto:bob@sarahharvey.com]
Sent: 05 December 2017 13:37
To: 'Surinder Singh'
Subject: RE: act help
We were under the impression it just wouldn�t update at the end of the
year but we would still have access to our database which is our own work
before we bought the latest version of Act We want to try a new database
would the contact information be on the old PC server?
Bob Home
Sarah Harvey Limited
Sarah Harvey House
37 Chandos Street
Leamington Spa
Warwickshire
CV32 4RL
Tel: +44(0) 1926 450545
Fax: +44(0) 1926 450658
Mobile: +44 (0)7887726814
email: <mailto:bob@sarahharvey.com> bob@sarahharvey.com
From: Surinder Singh [mailto:surinder@itpartnership.com]
Sent: 05 December 2017 13:34
To: 'robert home' <bob@sarahharvey.com <mailto:bob@sarahharvey.com> >
Subject: RE: act help
Hi Bob,
I recommend renewing the licence. I don�t know how else you could view or
modify your contact or client information. The Act! database is likely to
be in their own proprietary format and is best viewed or modified using
the Act! application.
Why are you annoyed with them? Are they charging you too much to renew?
Kind regards,
Surinder
From: robert home [mailto:bob@sarahharvey.com]
Sent: 05 December 2017 11:43
To: Surinder Singh
Subject: act help
Just looking for advice. Our ACT licence has run out and I don�t want to
renew it but it has all of our contacts and client information on and we
can�t access it. We did have this information previous to installing the
New Act last year.
Would we be able to access this information separately as we cant get on
ACT now. Bit annoyed with them.
Regards
Bob
Bob Home
Sarah Harvey Limited
Sarah Harvey House
37 Chandos Street
Leamington Spa
Warwickshire
CV32 4RL
Tel: +44(0) 1926 450545
Fax: +44(0) 1926 450658
Mobile: +44 (0)7887726814
email: <mailto:bob@sarahharvey.com> bob@sarahharvey.com
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link=3D"#0563C1" vlink=3D"#954F72"><div class=3DWordSection1><p =
class=3DMsoNormal>Thanks Surinder,<o:p></o:p></p><p =
class=3DMsoNormal>I’m in meetings all today so I’ll have a =
chat with you tomorrow<o:p></o:p></p><p =
class=3DMsoNormal>Regards<o:p></o:p></p><p =
class=3DMsoNormal><o:p> </o:p></p><div><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-GB'> <o:p></o:p></span></p><p =
class=3DMsoNormal><span style=3D'mso-fareast-language:EN-GB'>Bob =
Home<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-GB'>Sarah Harvey Limited<br>Sarah =
Harvey House <br>37 Chandos Street<br>Leamington =
Spa<br>Warwickshire<br>CV32 4RL<br> <br>Tel: +44(0) 1926 =
450545<br>Fax: +44(0) 1926 450658<br>Mobile: +44 =
(0)7887726814<br> <br>email: <a =
href=3D"mailto:bob@sarahharvey.com"><span =
style=3D'color:blue'>bob@sarahharvey.com</span></a></span><span =
style=3D'mso-fareast-language:EN-GB'><o:p></o:p></span></p></div><p =
class=3DMsoNormal><o:p> </o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3DMsoNormal><b><span lang=3DEN-US =
style=3D'mso-fareast-language:EN-GB'>From:</span></b><span lang=3DEN-US =
style=3D'mso-fareast-language:EN-GB'> Surinder Singh =
[mailto:surinder@itpartnership.com] <br><b>Sent:</b> 05 December 2017 =
14:53<br><b>To:</b> 'robert home' =
<bob@sarahharvey.com><br><b>Subject:</b> RE: act =
help<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal><span =
style=3D'color:#1F497D'>Hi Bob,<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'color:#1F497D'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'color:#1F497D'>I found this page on how =
to export to Excel but you need to be able to log =
in:<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'color:#1F497D'><a =
href=3D"http://kb.act.com/app/answers/detail/a_id/13534/~/how-to-export-d=
ata-from-act%21-to-microsoft-excel">http://kb.act.com/app/answers/detail/=
a_id/13534/~/how-to-export-data-from-act%21-to-microsoft-excel</a><o:p></=
o:p></span></p><p class=3DMsoNormal><span =
style=3D'color:#1F497D'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'color:#1F497D'>The other thing that =
came to mind was why not renew for a single user account if that is =
possible? This might cost you close to =A3200 which is a lot less than =
=A31000 but only<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'color:#1F497D'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'color:#1F497D'>I’ve just had a =
live online chat with Act! support. See attached =
transcript.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'color:#1F497D'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'color:#1F497D'>Kind =
regards,<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'color:#1F497D'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'color:#1F497D'>Surinder<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'color:#1F497D'><o:p> </o:p></span></p><div><div =
style=3D'border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3DMsoNormal><b><span lang=3DEN-US =
style=3D'font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-lan=
guage:EN-GB'>From:</span></b><span lang=3DEN-US =
style=3D'font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-lan=
guage:EN-GB'> robert home [mailto:bob@sarahharvey.com] <br><b>Sent:</b> =
05 December 2017 13:37<br><b>To:</b> 'Surinder Singh'<br><b>Subject:</b> =
RE: act help<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal>We were =
under the impression it just wouldn’t update at the end of the =
year but we would still have access to our database which is our own =
work before we bought the latest version of Act We want to try a =
new database would the contact information be on the old PC =
server?<o:p></o:p></p><p class=3DMsoNormal><o:p> </o:p></p><div><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-GB'> <o:p></o:p></span></p><p =
class=3DMsoNormal><span style=3D'mso-fareast-language:EN-GB'>Bob =
Home<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-GB'>Sarah Harvey Limited<br>Sarah =
Harvey House <br>37 Chandos Street<br>Leamington =
Spa<br>Warwickshire<br>CV32 4RL<br> <br>Tel: +44(0) 1926 =
450545<br>Fax: +44(0) 1926 450658<br>Mobile: +44 =
(0)7887726814<br> <br>email: <a =
href=3D"mailto:bob@sarahharvey.com"><span =
style=3D'color:blue'>bob@sarahharvey.com</span></a><o:p></o:p></span></p>=
</div><p class=3DMsoNormal><o:p> </o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3DMsoNormal><b><span lang=3DEN-US =
style=3D'mso-fareast-language:EN-GB'>From:</span></b><span lang=3DEN-US =
style=3D'mso-fareast-language:EN-GB'> Surinder Singh [<a =
href=3D"mailto:surinder@itpartnership.com">mailto:surinder@itpartnership.=
com</a>] <br><b>Sent:</b> 05 December 2017 13:34<br><b>To:</b> 'robert =
home' <<a =
href=3D"mailto:bob@sarahharvey.com">bob@sarahharvey.com</a>><br><b>Sub=
ject:</b> RE: act help<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal><span =
style=3D'color:#1F497D'>Hi Bob,<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'color:#1F497D'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'color:#1F497D'>I recommend renewing the =
licence. I don’t know how else you could view or modify your =
contact or client information. The Act! database is likely to be in =
their own proprietary format and is best viewed or modified using the =
Act! application.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'color:#1F497D'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'color:#1F497D'>Why are you annoyed with =
them? Are they charging you too much to renew?<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'color:#1F497D'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'color:#1F497D'>Kind =
regards,<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'color:#1F497D'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'color:#1F497D'>Surinder<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'color:#1F497D'><o:p> </o:p></span></p><div><div =
style=3D'border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3DMsoNormal><b><span lang=3DEN-US =
style=3D'font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-lan=
guage:EN-GB'>From:</span></b><span lang=3DEN-US =
style=3D'font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-lan=
guage:EN-GB'> robert home [<a =
href=3D"mailto:bob@sarahharvey.com">mailto:bob@sarahharvey.com</a>] =
<br><b>Sent:</b> 05 December 2017 11:43<br><b>To:</b> Surinder =
Singh<br><b>Subject:</b> act help<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal>Just looking =
for advice. Our ACT licence has run out and I don’t want to renew =
it but it has all of our contacts and client information on and we =
can’t access it. We did have this information previous to =
installing the New Act last year.<o:p></o:p></p><p =
class=3DMsoNormal>Would we be able to access this information separately =
as we cant get on ACT now. Bit annoyed with them. <o:p></o:p></p><p =
class=3DMsoNormal>Regards<o:p></o:p></p><p =
class=3DMsoNormal>Bob<o:p></o:p></p><p =
class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-GB'> <o:p></o:p></span></p><p =
class=3DMsoNormal><span style=3D'mso-fareast-language:EN-GB'>Bob =
Home<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-GB'>Sarah Harvey Limited<br>Sarah =
Harvey House <br>37 Chandos Street<br>Leamington =
Spa<br>Warwickshire<br>CV32 4RL<br> <br>Tel: +44(0) 1926 =
450545<br>Fax: +44(0) 1926 450658<br>Mobile: +44 =
(0)7887726814<br> <br>email: <a =
href=3D"mailto:bob@sarahharvey.com"><span =
style=3D'color:blue'>bob@sarahharvey.com</span></a><o:p></o:p></span></p>=
<p class=3DMsoNormal><o:p> </o:p></p></div></body></html>
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