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From: "eBay - bobh6966" <member@ebay.com>
To: <bob@sarahharvey.com>
Subject: Re: arks4u sent a message about L'Oreal Men Expert Barber Club Short Beard & Face Moisturiser, 50Ml #126961609937
Date: Sat, 25 Oct 2025 11:25:55 -0000
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Thank you for the message. Can I get a refund plea...
<https://www.ebay.co.uk/ulk/start/shop?mkevt=1&mkpid=0&emsid=e11051.m1831.l3127&mkcid=7&ch=osgood&euid=be261f6e104c4836b1718cdbf787dc06&bu=42985893536&osub=-1%7E1&crd=20251025042554&segname=11051>
<https://www.ebayadservices.com/marketingtracking/v1/impression?mkevt=4&siteId=3&mkpid=0&emsid=e11051&mkcid=7&ch=osgood&euid=be261f6e104c4836b1718cdbf787dc06&bu=42985893536&osub=-1%7E1&crd=20251025042554&segname=11051>
New message to: arks4u
<https://www.ebay.co.uk/ulk/usr/arks4u?mkevt=1&mkpid=0&emsid=e11051.m44.l1181&mkcid=7&ch=osgood&euid=be261f6e104c4836b1718cdbf787dc06&bu=42985893536&osub=-1%7E1&crd=20251025042555&segname=11051>
(6,098
<https://www.ebay.co.uk/fdbk/feedback_profile/arks4u?mkevt=1&mkpid=0&emsid=e11051.m44.l1183&mkcid=7&ch=osgood&euid=be261f6e104c4836b1718cdbf787dc06&bu=42985893536&osub=-1%7E1&crd=20251025042555&segname=11051>
)
Thank you for the message. Can I get a refund please
Thankyou
Dear arks4u,
Thank you for the message. Can I get a refund please
Thankyou
- bobh6966
arks4u
<https://www.ebay.co.uk/ulk/usr/arks4u?mkevt=1&mkpid=0&emsid=e11051.m4046.l1181&mkcid=7&ch=osgood&euid=be261f6e104c4836b1718cdbf787dc06&bu=42985893536&osub=-1%7E1&crd=20251025042554&segname=11051>
Hi ,
I hope this message finds you well. I am very sorry to let you know, when
your order was processed, we found a damage in the product and we didn’t
want to send you defective item. I sincerely apologize for this
inconvenience.
Regrettably, this was our last unit in stock at the moment. We understand
how disappointing this must be, and we sincerely apologies for the
inconvenience — this kind of issue is rare, but we take it seriously.
Please let us know if you would prefer to wait until we replenish our stock,
or if you would like a full refund instead. We’re happy to proceed based on
your preference.
Thank you for your understanding, and I look forward to hearing from you.
Best regards,
Arks4u
Dear bobh6966,
Hi ,
I hope this message finds you well. I am very sorry to let you know, when
your order was processed, we found a damage in the product and we didn’t
want to send you defective item. I sincerely apologize for this
inconvenience.
Regrettably, this was our last unit in stock at the moment. We understand
how disappointing this must be, and we sincerely apologies for the
inconvenience — this kind of issue is rare, but we take it seriously.
Please let us know if you would prefer to wait until we replenish our stock,
or if you would like a full refund instead. We’re happy to proceed based on
your preference.
Thank you for your understanding, and I look forward to hearing from you.
Best regards,
Arks4u
- arks4u
L'Oreal Men Expert Barber Club Short Beard
<https://www.ebay.co.uk/itm/126961609937?mkevt=1&mkpid=0&emsid=e11051.m43.l1123&mkcid=7&ch=osgood&euid=be261f6e104c4836b1718cdbf787dc06&bu=42985893536&osub=-1%7E1&crd=20251025042555&segname=11051>
& Face Moisturiser, 50Ml
<https://www.ebay.co.uk/itm/126961609937?mkevt=1&mkpid=0&emsid=e11051.m43.l1123&mkcid=7&ch=osgood&euid=be261f6e104c4836b1718cdbf787dc06&bu=42985893536&osub=-1%7E1&crd=20251025042555&segname=11051>
Order status: PaidOrder
number: 19-13729-16182
<https://www.ebay.co.uk/vod/FetchOrderDetails?itemId=126961609937&transactionId=10076497968819&mkevt=1&mkpid=0&emsid=e11051.m43.l1503&mkcid=7&ch=osgood&euid=be261f6e104c4836b1718cdbf787dc06&bu=42985893536&osub=-1%7E1&crd=20251025042555&segname=11051>
View order detailsWe scan messages to enforce our policies. Only purchases on eBay are covered
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Email reference ID: [#a09-6i0f0drus4#]_[#be261f6e104c4836b1718cdbf787dc06#]
We don't check replies to this email address, so please don't reply to this
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& Contact.
eBay sent this message to Bob Home (bobh6966). Learn more about account
protection
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and User Agreement
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style=3D"border-collapse: collapse !important; border-spacing: 20 =
!important; border: none;"></td>
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<!--[if !mso]><!-->
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width=3D"100%">
<tr>
<td>
<font style=3D"font-size:10pt; font-family:arial, =
sans-serif; color:#000"><strong>Dear arks4u,</strong><br><br>Thank you =
for the message. Can I get a refund please<br />Thankyou<br =
/><br><br></font><div style=3D"font-weight:bold; font-size:10pt; =
font-family:arial, sans-serif; color:#000">- bobh6966</div>
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style=3D"border-top-color: #dddddd; border-top-width: 1px; border-style: =
solid none none;">
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=09
<table id=3D"MessageHistory1" class=3D"whiteSection" width=3D"100%" =
align=3D"center" cellspacing=3D"0" cellpadding=3D"0" border=3D"0" =
style=3D"border-collapse: collapse !important; border-spacing: 0 =
!important; border: none; background-color: #ffffff">
<tr>
<td width=3D"100%" valign=3D"top" style=3D"border-collapse: collapse =
!important; border-spacing: 0 !important; border: none;">
<table width=3D"600" class=3D"device-width" border=3D"0" =
cellpadding=3D"0" cellspacing=3D"0" align=3D"center" bgcolor=3D"#ffffff" =
style=3D"border-collapse: collapse !important; border-spacing: 0 =
!important; border: none;">
<tr>
<td valign=3D"top" class=3D"viewing-problem-block" =
style=3D"border-collapse: collapse !important; border-spacing: 0 =
!important; padding: 20px 0 30px;">
<p style=3D"font-family: Helvetica, Arial, sans-serif; =
font-weight:bold; line-height: normal; color: #85b716; text-align: left; =
font-size: 13px; margin: 0 0 10px;" align=3D"center">
<a =
href=3D"https://www.ebay.co.uk/ulk/usr/arks4u?mkevt=3D1&mkpid=3D0&emsid=3D=
e11051.m4046.l1181&mkcid=3D7&ch=3Dosgood&euid=3Dbe261f6e104c4836b1718cdbf=
787dc06&bu=3D42985893536&osub=3D-1%7E1&crd=3D20251025042554&segname=3D110=
51" style=3D"text-decoration: none; color: #85b716;">arks4u</a>
</p> =20
<table width=3D"600" class=3D"device-width" border=3D"0" =
cellpadding=3D"0" cellspacing=3D"0" align=3D"center" bgcolor=3D"#ffffff" =
style=3D"border-collapse: collapse !important; border-spacing: 0 =
!important; border: none;">
<tr>
<td>
<table class=3D"device-width" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" align=3D"left" bgcolor=3D"#ffffff" =
style=3D"border-collapse: collapse !important; border-spacing: 0 =
!important; border: none;">
<tr>
<td class=3D"wrapText device-width" valign=3D"top" =
style=3D"border-collapse: collapse !important; border-spacing: 0 =
!important; border: none;">
<span style=3D"font-family: Helvetica, Arial, sans-serif; =
font-weight: normal; line-height: 19px; color: #231f20; text-align: =
left; font-size: 14px; margin: 0 0 10px;" align=3D"left">
<div id=3D"UserInputtedText1">Hi ,<br /><br />I hope this =
message finds you well. I am very sorry to let you know, when your order =
was processed, we found a damage in the product and we didn=E2=80=99t =
want to send you defective item. I sincerely apologize for this =
inconvenience. <br /><br />Regrettably, this was our last unit in stock =
at the moment. We understand how disappointing this must be, and we =
sincerely apologies for the inconvenience =E2=80=94 this kind of issue =
is rare, but we take it seriously.<br /><br />Please let us know if you =
would prefer to wait until we replenish our stock, or if you would like =
a full refund instead. We=E2=80=99re happy to proceed based on your =
preference.<br /><br />Thank you for your understanding, and I look =
forward to hearing from you.<br /><br />Best regards,<br />Arks4u<br =
/></div>
</span>
</td>
</tr>
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</td>
</tr>
</table>
</td>
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=09
</div>
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overflow:hidden; display: none !important;">
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width=3D"100%">
<tr>
<td>
<font style=3D"font-size:10pt; font-family:arial, sans-serif; =
color:#000"><strong>Dear bobh6966,</strong><br><br>Hi ,<br /><br />I =
hope this message finds you well. I am very sorry to let you know, when =
your order was processed, we found a damage in the product and we =
didn=E2=80=99t want to send you defective item. I sincerely apologize =
for this inconvenience. <br /><br />Regrettably, this was our last unit =
in stock at the moment. We understand how disappointing this must be, =
and we sincerely apologies for the inconvenience =E2=80=94 this kind of =
issue is rare, but we take it seriously.<br /><br />Please let us know =
if you would prefer to wait until we replenish our stock, or if you =
would like a full refund instead. We=E2=80=99re happy to proceed based =
on your preference.<br /><br />Thank you for your understanding, and I =
look forward to hearing from you.<br /><br />Best regards,<br =
/>Arks4u<br /><br><br></font><div style=3D"font-weight:bold; =
font-size:10pt; font-family:arial, sans-serif; color:#000">- =
arks4u</div>
</td>
<td valign=3D"top" width=3D"185">
<div></div>
</td>
</tr>
</table>
</div>
</div>
=20
<!--80aa088d-e250-d44e-fcb2-43074baa9575_END-->
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id=3D"area3Container" width=3D"100%" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" align=3D"center" style=3D"border-collapse: collapse =
!important; border-spacing: 0 !important; border: none; =
background-color:#f9f9f9"> <tr> <td width=3D"100%" =
valign=3D"top" style=3D"border-collapse: collapse !important; =
border-spacing: 0 !important; border: none;"><table width=3D"100%" =
height=3D"7" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" =
align=3D"center" style=3D"border-collapse: collapse !important; =
border-spacing: 0 !important; border: none; background-image: =
url('http://p.ebaystatic.com/aw/navbar/preHeaderBottomShadow.png'=
); background-repeat: repeat-y no-repeat; margin: 0; padding: 0"> =
<tr><td width=3D"100%" height=3D"1" valign=3D"top" align=3D"center" =
style=3D"border-collapse: collapse !important; border-spacing: 0 =
!important; border: none; background-color: #dddddd;"></td></tr> =
<tr><td width=3D"100%" height=3D"6" valign=3D"top" align=3D"center" =
style=3D"border-collapse: collapse !important; border-spacing: 0 =
!important; border: none; background-color: none;"></td></tr></table> =
</td> </tr> </table>=20
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id=3D"area7Container" width=3D"100%" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" align=3D"center" style=3D"border-collapse: collapse =
!important; border-spacing: 0 !important; border: none; =
background-color:#f9f9f9;">
<tr>
<td width=3D"100%" valign=3D"top" style=3D"border-collapse: =
collapse !important; border-spacing: 0 !important; border: none;">
=20
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<table class=3D"device-width" style=3D"border-collapse: collapse =
!important; border-spacing: 0 !important; border: none;" =
align=3D"center" bgcolor=3D"#f9f9f9" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" width=3D"600">
<tr>
<!-- item title -->
<td style=3D"border-collapse: collapse !important; border-spacing: 0 =
!important; border: none;" valign=3D"top"><h1 style=3D"font-family: =
Helvetica, Arial, sans-serif; font-weight: normal; line-height: 28px; =
color: #2258a7; text-align: left; font-size: 24px; margin: 1px;" =
align=3D"left"><br><a =
href=3D"https://www.ebay.co.uk/itm/126961609937?mkevt=3D1&mkpid=3D0&emsid=
=3De11051.m43.l1123&mkcid=3D7&ch=3Dosgood&euid=3Dbe261f6e104c4836b1718cdb=
f787dc06&bu=3D42985893536&osub=3D-1%7E1&crd=3D20251025042555&segname=3D11=
051" style=3D"text-decoration: none; color: #0654ba;">L'Oreal Men Expert =
Barber Club Short Beard & Face Moisturiser, 50Ml</a></h1></td>
</tr>
<tr>
<td valign=3D"top" class=3D"secondary-headline" =
style=3D"border-collapse: collapse !important; border-spacing: 0 =
!important; border-bottom-color: #dddddd; border-bottom-width: 1px; =
border-style: none none solid;"><h1 style=3D"font-family: Helvetica, =
Arial, sans-serif; font-weight: normal; line-height: 28px; color: =
#00a550; font-weight: bold; text-align: left; font-size: 20px; margin: 0 =
0 14px;" align=3D"left"></h1></td>
</tr>
</table>
<table class=3D"device-width" style=3D"border-collapse: collapse =
!important; border-spacing: 0 !important; border: none;" =
align=3D"center" bgcolor=3D"#f9f9f9" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" width=3D"600">
<tr>
<td class=3D"single-product-block" style=3D"border-collapse: =
collapse !important; border-spacing: 0 !important; padding: 15px 0 50px; =
border: none;" valign=3D"top">
<table class=3D"single-product-table" style=3D"align: left; =
border-collapse: collapse !important; border-spacing: 0 !important; =
border: none;" align=3D"left" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" width=3D"215">
<tr>
<td valign=3D"middle" width=3D"200" height=3D"200" =
align=3D"center" class=3D"single-product-image" =
style=3D"border-collapse: collapse !important; border-spacing: 0 =
!important; border: 1px solid #dddddd; background-color: #ffffff;"><a =
href=3D"https://www.ebay.co.uk/itm/126961609937?mkevt=3D1&mkpid=3D0&emsid=
=3De11051.m43.l1123&mkcid=3D7&ch=3Dosgood&euid=3Dbe261f6e104c4836b1718cdb=
f787dc06&bu=3D42985893536&osub=3D-1%7E1&crd=3D20251025042555&segname=3D11=
051" style=3D"text-decoration: none; color: #0654ba;"><img =
src=3D"https://i.ebayimg.com/images/g/K2QAAOSwbXVnvcfx/s-l200.png" =
alt=3D"L'Oreal Men Expert Barber Club Sho" class=3D"product-image" =
border=3D"0" style=3D"display: block; outline: none; text-decoration: =
none; -ms-interpolation-mode: bicubic; margin: 0; border: none;" =
/></a></td>
<td class=3D"single-product-pad" style=3D"padding: 0 15px 0 0; =
border-collapse: collapse !important; border-spacing: 0 !important; =
border: none;"></td>
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<table class=3D"twoColumnSixty" style=3D"border-collapse: collapse =
!important; border-spacing: 0 !important; border: none;" align=3D"left" =
border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"380">
<tr>
<td class=3D"product-price" style=3D"border-collapse: collapse =
!important; border-spacing: 0 !important; font-family: Helvetica, Arial, =
sans-serif; text-align: left; font-size: 20px; line-height: 50px; =
font-weight: bold; padding-bottom: 8px; border: none;" =
align=3D"left">Order status: Paid</td>
</tr>
<tr>
<td class=3D"product-bids" style=3D"border-collapse: collapse =
!important; border-spacing: 0 !important; font-family: Helvetica, Arial, =
sans-serif; text-align: left; font-size: 12px; color: #666666; border: =
none;" align=3D"left">
Order number: 19-13729-16182<br>
</td>
</tr>
<tr>
<td valign=3D"top" class=3D"cta-block" style=3D"border-collapse: =
collapse !important; border-spacing: 0 !important; padding: 25px 0 40px; =
border: none;">
<!-- begin Primary CTA -->
<table align=3D"left" cellpadding=3D"0" cellspacing=3D"0" =
border=3D"0" class=3D"mobile-full-width" style=3D"border-collapse: =
collapse !important; border-spacing: 0 !important; border: none;">
<tr>
<td valign=3D"top" class=3D"center cta-button =
primary-cta-button" align=3D"center" style=3D"border-collapse: collapse =
!important; border-spacing: 0 !important; font-size: 14px; line-height: =
normal; font-weight: bold; box-shadow: 2px 3px 0 #e5e5e5; filter: =
progid:DXImageTransform.Microsoft.gradient( startColorstr=3D'#0079bc', =
endColorstr=3D'#00519e',GradientType=3D0 ); background-image: =
linear-gradient(to bottom, #0079bc 0%,#00519e 100%); background-color: =
#0079bc; padding: 10px 17px; border: 1px solid #00519e;" =
bgcolor=3D"#0079bc"><a =
href=3D"https://www.ebay.co.uk/vod/FetchOrderDetails?itemId=3D12696160993=
7&transactionId=3D10076497968819&mkevt=3D1&mkpid=3D0&emsid=3De11051.m43.l=
1503&mkcid=3D7&ch=3Dosgood&euid=3Dbe261f6e104c4836b1718cdbf787dc06&bu=3D4=
2985893536&osub=3D-1%7E1&crd=3D20251025042555&segname=3D11051" =
style=3D"text-decoration: none; color: #ffffff; font-size: 14px; =
line-height: normal; font-weight: bold; font-family: Helvetica, Arial, =
sans-serif; text-shadow: 1px 1px 0 #00519e;"><span style=3D"padding: 0px =
10px">View order details</span></a></td>
</tr>
</table>
</td>
</tr>
</table>
</td>
</tr>
</table>
</td>
</tr>
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=20
<!--5eae6170-15d6-bb41-00b7-3a8d4aa0b6f3_END-->
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solid 1px #dddddd; background-color: #ffffff"><tr><td =
style=3D"font-size:0px; line-height:0px" =
height=3D"1"> </td></tr></table>=20
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style=3D"border-collapse: collapse !important; border-spacing: 0 =
!important; border: none; background-color: #ffffff">
<tr>
<td width=3D"100%" valign=3D"top" style=3D"border-collapse: =
collapse !important; border-spacing: 0 !important; border: none;">
<table width=3D"600" class=3D"device-width" border=3D"0" =
cellpadding=3D"0" cellspacing=3D"0" align=3D"center" bgcolor=3D"#ffffff" =
style=3D"border-collapse: collapse !important; border-spacing: 0 =
!important; border: none;">
<tr>
<td valign=3D"top" class=3D"viewing-problem-block" =
style=3D"border-collapse: collapse !important; border-spacing: 0 =
!important; border-bottom-width: 1px; border-bottom-color: #dddddd; =
padding: 40px 0 30px; border-style: none none solid;"><p =
style=3D"font-family: Helvetica, Arial, sans-serif; font-weight: normal; =
line-height: normal; color: #888888; text-align: left; font-size: 11px; =
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policies. Only purchases on eBay are covered by our purchase protection =
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!important; border: none; background-color: #ffffff">
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<td width=3D"100%" valign=3D"top" style=3D"border-collapse: collapse =
!important; border-spacing: 0 !important; border: none;">
<table width=3D"600" class=3D"device-width header-logo" border=3D"0" =
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