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From: <sue@sarahharvey.com>
To: <bob@sarahharvey.com>
References: <510847128.76918.1717588159013@blp12130151>
In-Reply-To: <510847128.76918.1717588159013@blp12130151>
Subject: FW: Your package details
Date: Wed, 5 Jun 2024 12:50:07 +0100
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Susan Home
Sarah Harvey Limited
14 Rural Innovation Centre
Avenue H
Stoneleigh Park
Kenilworth
Warwickshire
CV8 2LG
Tel: +0044(0)01926450545
Mobile:+44(0)7714734418
We respect our clients' privacy. Your personal details will not be shared
with third parties as per Sarah Harvey GDPR policy. By submitting your
details you consent to being contacted by Sarah Harvey Limited by
telephone and email for this and similar positions. Please see our website
for further GDPR information at <http://www.sarahharvey.com/>
www.sarahharvey.com.
From: no-reply@info.ee.co.uk <no-reply@info.ee.co.uk>
Sent: Wednesday, June 5, 2024 12:49 PM
To: sue@sarahharvey.com
Subject: Your package details
<https://ee.co.uk/>
CONTRACT SUMMARY
Hi Susan,
This contract summary provides the main elements of this service offer. It
helps to make a comparison between service offers.
If you've chosen not to take Digital Home Phone, any services linked to
your landline, such as healthcare alarms or pendants won't work. If you
have equipment that needs a phone service, please call us on 0330 123
1105.
Complete information about the services is provided in other documents.
Document one: Your contract summary
Services
Package summary
Broadband
* Fibre 67 Essentials
Speed of the internet access service and remedies in case of problems
Broadband speeds
We predict you'll get the following speeds:
Your estimated download speed: 66.24 Mbps - 73.60 Mbps
Your estimated upload speed: 16.56 Mbps - 18.40 Mbps
Your guaranteed download speed: 59Mbps
<https://ee.co.uk/help/broadband/fix-problem/what-affects-your-home-broadb
and-speed-and-wifi?s_cid=con_ee_eng_ee_other_kci_cs_speeds> Find out what
to do if you're not getting your expected download speeds.
Price
One-off charges
Fibre 67 Essentials
A straightforward plan with reliable broadband that can stay solid when
the whole family connects their phones.
�0.00
Self Install
This installation mode does not require an Openreach engineer to access
the customers property
�0.00
Total one-off charges
�0.00
Monthly charges for this order
Fibre 67 Essentials
A straightforward plan with reliable broadband that can stay solid when
the whole family connects their phones.
�43.99
Smart Hub Plus
A cutting-edge router that's packed full of advanced features for seamless
home broadband.
�0.00
Total monthly charges
�38.99
Sorry, we're not able to show prices for any other products or services
you may have with us. The prices shown above are for changes made in this
order only. Any other services you have will be charged in addition.
<https://ee.co.uk/exp/home?s_cid=con_ee_eng_ee_other_kci_cs_mypackage>
You can check your full package information by logging in online.
A note about our prices
The monthly plan price for your broadband service will increase on 31
March each year by �3. All out of bundle charges will be increased by 5%
(rounded to the nearest whole pence).
Other terms, prices and products might also change at any time while
you've got a contract with us. But we'll always let you know about
important changes before they happen. Please visit
<https://www.ee.co.uk/go/our-prices-explained>
ee.co.uk/go/our-prices-explained for more information.
Duration, renewal and termination
Broadband
Your broadband contract is for 24 months.
After this, you will move to a 30-day rolling contract until you give us
notice to leave or sign up to a new contract.
Digital Home Phone
Your service will be on a 30-day rolling contract.
The minimum term begins when your service starts.
You can end the service as set out in our terms and conditions. Unless
stated otherwise, you'll normally need to give us 30 days' notice.
If you stop your services within your minimum term, you might have to pay
early termination charges. However, if you cancel because we've made
changes to your services, these charges may not apply.
If you have more than one product with us, the contracts may be linked. In
some situations, if you can cancel one without early termination charges,
you may be able to cancel other linked contracts as well.
If you end a service, you must return any loaned equipment within 60 days.
If you don't, you'll be charged.
How we calculate the early termination fee
You have to pay an early termination fee if you cancel your service before
the end of your minimum contract period. You'll find your contract period
on your bill.
For example, if your minimum contract period is 24 months, you can only
leave without paying a fee after you've had the service for 24 months.
The early termination fee is the remaining amount you would have paid up
to the end of your minimum period, minus the costs we save (for example,
payments to suppliers) as a result of you leaving early and minus a
further 1%.
Please go to our
<https://ee.co.uk/help/profile/leaving-ee/im-leaving-ee-what-will-happen-w
ith-my-bills?s_cid=con_ee_eng_ee_other_kci_cs_leaversbill> Thinking of
leaving EE page for a further explanation on how we calculate the
cancellation fee.
For more information, please see our <https://www.ee.co.uk/go/terms>
terms and conditions.
Features for customers with disabilities
<https://ee.co.uk/help/billing-payments/guide-to-bill/bill-format?s_cid=co
n_ee_eng_ee_other_kci_cs_bill-types> Learn more about the products and
advice available to help you.
Other relevant information
For information about your right to cancel, see your pre-contract
document.
Document two: Pre-contract information
Your package in detail
Broadband
Your package:
* Fibre 67 Essentials
A straightforward plan with reliable broadband that can stay solid when
the whole family connects their phones.
Equipment
Your broadband equipment:
* Smart Hub Plus
Service characteristics
Broadband speeds
We predict you'll get the following speeds:
Your estimated download speed: 66.24 Mbps - 73.60 Mbps
Your estimated upload speed: 16.56 Mbps - 18.40 Mbps
Your guaranteed download speed: 59Mbps
Our broadband packages don't have any speed restrictions. So, if you're on
one of our packages, we won't slow you down even at peak times.
It's important to know that the speed ranges we show are estimates. Your
actual speed depends on your location, line, home wiring, WiFi connection
and time of day.
Possible impacts on your broadband speeds
Delays or interruptions in the transmission of data or packet loss, may
result in your broadband running slowly or web pages not loading.
If there's packet loss or a delay in broadband data transfer, then you may
find certain applications have a brief interruption of video and audio.
This can also affect the time it takes to complete a task, like
downloading a track.
Price
One-off charges
Fibre 67 Essentials
A straightforward plan with reliable broadband that can stay solid when
the whole family connects their phones.
�0.00
Self Install
This installation mode does not require an Openreach engineer to access
the customers property
�0.00
Total one-off charges
�0.00
Monthly charges for this order
Fibre 67 Essentials
A straightforward plan with reliable broadband that can stay solid when
the whole family connects their phones.
�43.99
Smart Hub Plus
A cutting-edge router that's packed full of advanced features for seamless
home broadband.
�0.00
Total monthly charges
�38.99
Sorry, we're not able to show prices for any other products or services
you may have with us. The prices shown above are for changes made in this
order only. Any other services you have will be charged in addition.
<https://ee.co.uk/exp/home?s_cid=con_ee_eng_ee_other_kci_cs_mypackage>
You can check your full package information by logging in online.
A note about our prices
The monthly plan price for your broadband service will increase on 31
March each year by �3. All out of bundle charges will be increased by 5%
(rounded to the nearest whole pence).
Other terms, prices and products might also change at any time while
you've got a contract with us. But we'll always let you know about
important changes before they happen. Please visit
<https://www.ee.co.uk/go/our-prices-explained>
ee.co.uk/go/our-prices-explained for more information.
Example Calculation
If your monthly plan price was �40 a month, it would increase to �43 on 31
March 2025 and then �46 on 31 March 2026.
We'll also increase the cost of international calls (calls from your
landline or mobile in the UK to other countries) and roaming calls (calls
made from your mobile while you're in another country) when our
third-party partners put the cost up for us.
We may also increase any charges at any time. If we do, you may be able to
end the service early without paying a cancellation charge. For more
information, see our <https://www.ee.co.uk/go/terms> terms and
conditions.
Ways to pay
If you set up a Direct Debit, your payment will be taken in advance on a
monthly basis. We'll take payment from your registered bank account using
the details you provide. Activation fees are paid up front by debit or
credit card.
If you don't pay a bill within ten days of any bill reminder, a late
payment charge of �7.50 may apply. Failed payment charges may also apply.
<https://ee.co.uk/help/billing-payments?s_cid=con_ee_eng_ee_other_kci_cs_p
aying> Find out more about billing and other ways to pay.
Broadband provisioning
* If you're staying at the same address and on the same product (for
example, broadband, Superfast Fibre or Fibre 100) it should take one day
* If you're staying at the same address and changing product (for
example, broadband, Superfast Fibre or Fibre 100) it should be one to two
weeks
* On the day, we'll switch it on anytime up to midnight and well do
our best to make sure you don't lose service
You can check your activation date and follow the status of your broadband
activations by tracking your order online, or via the EE app.
Switching to EE
<https://www.ee.co.uk/go/how-to-switch> Check out how to switch your TV,
broadband or phone service to EE.
Under our
<https://ee.co.uk/help/broadband/fix-problem/automatic-compensation?s_cid=
con_ee_eng_ee_other_kci_cs_autocomp> Automatic Compensation Scheme, you'll
be entitled to compensation if switching to EE and we don't activate your
service on the day we promised.
Renewal
Each service will last for the minimum term, as set out above, and will
continue unless cancelled in line with our
<https://www.ee.co.uk/go/terms> terms and conditions.
If you've other contracts with us their minimum terms may not start or end
at the same time as the minimum term for this contract.
Termination
You can end the service under one of the ways set out in our terms and
conditions. Unless stated otherwise, you'll normally need to give us 30
days' notice to end a service, though it may sometimes be less. To cancel,
you can call us on 0330 123 1105 or contact us through your EE ID account.
<https://www.ee.co.uk/go/getintouch> Find out other ways to cancel.
You'll normally need to give us 30 days' notice to end your contract. If
you switch your broadband to another provider through an approved
switching process, you can give us just 14 days' notice to leave.
If you cancel within your minimum term, you might have to pay early
termination charges. However, if you cancel because we've made changes to
your services, these charges may not apply.
If you have more than one product with us, the contracts may be linked. In
some situations, if you can cancel one without early termination charges,
you may be able to cancel other linked contracts as well.
After stopping your service, you'll need to return any loaned equipment
within 60 days. If you don't, you'll be charged. See our
<https://www.ee.co.uk/go/tariffguide> Consumer Price Guide.
For more details, please see our <https://www.ee.co.uk/go/terms> terms
and conditions.
Security
If we suspect there's been, or is likely to be, a security incident, we
may suspend your BT ID username to protect your account. We'll ask you to
change your password before letting you log back in.
Complaints and disputes handling
Our aim is to respond to your complaint and agree a resolution within ten
days. Some complaints can take longer, depending on their complexity.
If we've not resolved your complaint to your satisfaction within eight
weeks of you first making it, or you receive a 'deadlock' letter from us
advising there's nothing more we can do, you can take your complaint to
the <https://www.commsombudsman.org> Ombudsman Service who are an
alternative dispute resolution scheme.
Please see our <https://www.ee.co.uk/go/codeofpractice> Customer
Complaints Code for more information on how to contact us, or the
alternative disputes resolution scheme to sort out a problem and how we'll
deal with any complaint or dispute.
Check out our <https://www.ee.co.uk/go/terms> terms and conditions.
Right to cancel
To cancel, you can phone us on 0330 123 1105, email us through your EE ID
account. <https://www.ee.co.uk/go/getintouch> Or, find other ways to
cancel
You can cancel up to 14 days from when your service starts or kit arrives,
whichever is latest. You'll need to pay for anything you've used, and
you'll have to return the kit we've sent you, within 14 days of telling us
you want to cancel.
For more information, please see our <https://www.ee.co.uk/go/terms>
terms and conditions.
Equipment
We may loan you equipment as part of your service. You may also be able to
get other equipment from us at a cost. If there are any charges for
equipment, we'll tell you before you order.
If the loaned equipment is damaged other than through fair wear and tear,
you'll have to pay to fix or replace it.
If you end a service, you must return any loaned equipment within 60 days.
If you don't, you'll be charged.
For more information on any of the above, see our
<https://www.ee.co.uk/go/terms> terms and conditions.
Data protection
You'll need to provide us with some personal information before we can set
you up with certain products or services. We'll collect this information
when you buy a product or service from us, or register for an account
online or on one of our apps. If you don't provide us with the correct
information, we may be unable to complete your order.
The personal information we'll collect includes your contact details and
other information to confirm your identity. Such as your name, gender,
address, phone number, date of birth, email address, your communication
with us, a security question and answer. If you purchase a product or
service, we'll need your payment and financial information.
If you tell us you have a disability or need support, we'll note that you
are a vulnerable customer, but only if you give your permission or if we
must for legal or regulatory reasons.
Further information can be found in our
<https://www.ee.co.uk/go/privacypolicy> Privacy Policy.
Customers with disabilities
<https://ee.co.uk/help/billing-payments/guide-to-bill/bill-format?s_cid=co
n_ee_eng_ee_other_kci_cs_bill-types> Learn more about the products and
advice available to help you.
Accessibility
Please refer to our <https://www.ee.co.uk/go/terms> terms and conditions
for the services that you've taken out.
Identity and contact details of Regulated Provider
Regulated Provider
EE
Registered address
EE Ltd
1 Braham Street
London
E1 8EE
0330 123 1105
For complaints
Customer Service Manager
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
<https://www.ee.co.uk/go/getintouch> ee.co.uk/go/getintouch
Thanks,
The EE Team
The legal bit
Please don't reply to this email as we won't see it.
You can read our <https://www.ee.co.uk/go/privacypolicy> privacy policy
and <https://www.ee.co.uk/go/terms> terms and conditions online.
Learn more about our <https://www.ee.co.uk/go/scamshelp> security tools,
and how to protect yourself from scammers.
If you want your bills in a different format, like large print or Braille,
you can adjust your <https://www.ee.co.uk/go/billoptions> accessibility
options online. Or call us on 0330 123 1105.
Calls to 0330 123 1105 are free from BT and EE landline and mobile
numbers. They're charged at your operator's standard rate from any other
numbers.
� EE Limited 2024. We're registered in England at 1 Braham Street, London,
United Kingdom, E1 8EE (company number 02382161).
<http://btiemail.112.2O7.net/b/ss/btiemail/1/G.9--NS/24062010?pageName=BT.
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lang=3DEN-GB link=3Dblue vlink=3Dpurple =
style=3D'word-wrap:break-word'><div class=3DWordSection1><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;mso-fareast-language:EN-US'><o:p> </o:p></=
span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;mso-fareast-language:EN-US'><o:p> </o:p></=
span></p><div><p class=3DMsoNormal><span =
style=3D'font-family:"Calibri",sans-serif;color:black;mso-ligatures:stand=
ardcontextual'>Susan Home<br>Sarah Harvey Limited<br>14 Rural Innovation =
Centre</span><span =
style=3D'font-family:"Calibri",sans-serif;color:black'><o:p></o:p></span>=
</p><p class=3DMsoNormal><span =
style=3D'font-family:"Calibri",sans-serif;color:black;mso-ligatures:stand=
ardcontextual'>Avenue H<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Calibri",sans-serif;color:black;mso-ligatures:stand=
ardcontextual'>Stoneleigh Park<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-family:"Calibri",sans-serif;color:black;mso-ligatures:stand=
ardcontextual'>Kenilworth<br>Warwickshire<br>CV8 =
2LG<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Calibri",sans-serif;color:black;mso-ligatures:stand=
ardcontextual'><o:p> </o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Calibri",sans-serif;color:black;mso-ligatures:stand=
ardcontextual'>Tel: =
+0044(0)01926450545<br>Mobile:+44(0)7714734418<br><br><br>We respect our =
clients' privacy. Your personal details will not be shared with third =
parties as per Sarah Harvey GDPR policy. By submitting your details you =
consent to being contacted by Sarah Harvey Limited by telephone and =
email for this and similar positions. Please see our website for further =
GDPR information at <a href=3D"http://www.sarahharvey.com/"><span =
style=3D'color:#0563C1'>www.sarahharvey.com</span></a>.<o:p></o:p></span>=
</p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;mso-ligatures:standardcontextual;mso-fareast-la=
nguage:EN-US'><o:p> </o:p></span></p></div><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;mso-fareast-language:EN-US'><o:p> </o:p></=
span></p><div><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=3DMsoNormal><b><span =
lang=3DEN-US =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/b><span lang=3DEN-US =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> =
no-reply@info.ee.co.uk <no-reply@info.ee.co.uk> <br><b>Sent:</b> =
Wednesday, June 5, 2024 12:49 PM<br><b>To:</b> =
sue@sarahharvey.com<br><b>Subject:</b> Your package =
details<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal><!--[if gte =
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style=3D'mso-ignore:vglayout' clear=3DALL><div><div =
align=3Dcenter><table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
cellpadding=3D0 width=3D600 =
style=3D'width:450.0pt;background:white;border-collapse:collapse;-webkit-=
text-size-adjust:none'><tr><td style=3D'padding:15.0pt 15.0pt 0cm =
15.0pt'><table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%;background:white;min-width:100%;border-radius: =
14pt'><tr><td width=3D"100%" style=3D'width:100.0%;padding:12.0pt 0cm =
12.0pt 10.0pt'><p class=3DMsoNormal =
style=3D'mso-line-height-alt:9.75pt'><span style=3D'color:black'><a =
href=3D"https://ee.co.uk/" target=3D"_blank"><span =
style=3D'font-size:8.5pt;font-family:"Arial",sans-serif;text-decoration:n=
one'><img border=3D0 width=3D65 height=3D115 =
style=3D'width:.6805in;height:1.1944in' id=3D"_x0000_i1026" =
src=3D"https://ee.co.uk/content/dam/ccp-images/EE_Logo_Aqua_RGB_65x114.pn=
g" alt=3DEE></span></a></span><span =
style=3D'font-size:8.5pt;font-family:"Arial",sans-serif'><o:p></o:p></spa=
n></p></td></tr><tr><td width=3D"100%" =
style=3D'width:100.0%;padding:10.0pt 10.0pt 10.0pt 25.5pt'><p =
class=3DMsoNormal><span =
style=3D'font-size:36.0pt;font-family:"Arial",sans-serif;color:#009BA5;te=
xt-transform:uppercase'>CONTRACT SUMMARY =
<o:p></o:p></span></p></td></tr></table></td></tr><tr><td =
style=3D'padding:10.0pt 37.5pt 10.0pt 37.5pt'><div =
style=3D'border:none;border-top:solid #CCCCCC 1.0pt;padding:0cm 0cm 0cm =
0cm'><p class=3DMsoNormal style=3D'line-height:15.75pt'><span =
style=3D'font-family:"Arial",sans-serif;color:black'> =
<o:p></o:p></span></p></div></td></tr><tr><td style=3D'padding:15.0pt =
37.5pt 0cm 37.5pt'><p class=3DMsoNormal =
style=3D'margin-bottom:14.0pt;line-height:15.75pt'><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>Hi =
Susan,<br><br>This contract summary provides the main elements of this =
service offer. It helps to make a comparison between service offers. =
<br><br>If you've chosen not to take Digital Home Phone, any services =
linked to your landline, such as healthcare alarms or pendants won't =
work. If you have equipment that needs a phone service, please call us =
on 0330 123 1105. <br><br>Complete information about the services is =
provided in other documents. <br><br><o:p></o:p></span></p><h2 =
style=3D'margin-top:0cm;mso-line-height-alt:14.0pt'><span =
style=3D'font-family:"Arial",sans-serif;color:black'>Document one: Your =
contract summary<o:p></o:p></span></h2><h2 =
style=3D'margin-top:0cm;mso-line-height-alt:14.0pt'><span =
style=3D'font-family:"Arial",sans-serif;color:black'>Services<o:p></o:p><=
/span></h2><p class=3DMsoNormal style=3D'line-height:15.75pt'><span =
class=3Ds2><b><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>Pac=
kage summary</span></b></span><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'> =
<br><br><span class=3Ds2><b>Broadband</b></span><o:p></o:p></span></p><p =
class=3DMsoNormal =
style=3D'margin-left:54.75pt;text-indent:-18.0pt;line-height:15.75pt;mso-=
list:l1 level1 lfo1'><![if !supportLists]><span =
style=3D'font-size:10.0pt;font-family:Symbol;color:black'><span =
style=3D'mso-list:Ignore'>=B7<span style=3D'font:7.0pt "Times New =
Roman"'> =
</span></span></span><![endif]><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>Fib=
re 67 Essentials <o:p></o:p></span></p><p class=3DMsoNormal =
style=3D'line-height:15.75pt'><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'><br=
><br><o:p></o:p></span></p></td></tr><tr><td style=3D'padding:0cm 37.5pt =
0cm 37.5pt'><p class=3DMsoNormal style=3D'line-height:15.75pt'><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'><o:=
p> </o:p></span></p><h2 =
style=3D'margin-top:0cm;mso-line-height-alt:14.0pt'><span =
style=3D'font-family:"Arial",sans-serif;color:black'>Speed of the =
internet access service and remedies in case of =
problems<o:p></o:p></span></h2><p class=3DMsoNormal =
style=3D'margin-bottom:14.0pt;line-height:15.75pt'><span =
class=3Ds2><b><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>Bro=
adband speeds </span></b></span><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'><br=
>We predict you'll get the following speeds:<br><br><b>Your estimated =
download speed:</b> 66.24 Mbps - 73.60 Mbps <br><br><b>Your estimated =
upload speed:</b> 16.56 Mbps - 18.40 Mbps <br><br><b>Your guaranteed =
download speed:</b> 59Mbps <br><br><a =
href=3D"https://ee.co.uk/help/broadband/fix-problem/what-affects-your-hom=
e-broadband-speed-and-wifi?s_cid=3Dcon_ee_eng_ee_other_kci_cs_speeds"><sp=
an style=3D'color:#057988'>Find out what to do if you're not getting =
your expected download speeds</span></a>. =
<o:p></o:p></span></p></td></tr><tr><td style=3D'padding:0cm 37.5pt =
15.0pt 37.5pt'><p class=3DMsoNormal style=3D'line-height:15.75pt'><span =
style=3D'font-family:"Arial",sans-serif;color:black'><o:p> </o:p></s=
pan></p><h2 style=3D'margin-top:0cm;mso-line-height-alt:14.0pt'><span =
style=3D'font-family:"Arial",sans-serif;color:black'>Price<o:p></o:p></sp=
an></h2><table class=3DMsoNormalTable border=3D1 cellspacing=3D0 =
cellpadding=3D0 width=3D"100%" style=3D'width:100.0%;border:solid =
#ECEAEA 1.0pt;border-top:none;border-radius:14pt '><tr><td =
style=3D'border:none;padding:0cm 0cm 0cm 0cm'><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D3 cellpadding=3D0 =
width=3D"100%" =
style=3D'width:100.0%;background:#009BA5;border-radius:14pt 14pt 0pt =
0pt'><tr><td style=3D'padding:5.25pt 5.25pt 5.25pt 15.75pt'><p =
class=3DMsoNormal><span class=3Ds2><b><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:white'>One=
-off charges </span></b></span><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:white'><o:=
p></o:p></span></p></td></tr></table></td></tr><tr><td valign=3Dtop =
style=3D'border:none;padding:0cm 0cm 0cm 7.5pt'><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D3 cellpadding=3D0 =
width=3D"100%" style=3D'width:100.0%'><tr><td style=3D'padding:5.0pt =
5.0pt 5.0pt 5.0pt'><p class=3DMsoNormal><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>Fib=
re 67 Essentials <br>A straightforward plan with reliable broadband that =
can stay solid when the whole family connects their phones. =
<o:p></o:p></span></p></td><td style=3D'padding:5.0pt 15.0pt 5.0pt =
5.0pt'><p class=3DMsoNormal align=3Dright =
style=3D'text-align:right'><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>=A3=
0.00 <o:p></o:p></span></p></td></tr><tr><td style=3D'padding:5.0pt =
5.0pt 5.0pt 5.0pt'><p class=3DMsoNormal><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>Sel=
f Install <br>This installation mode does not require an Openreach =
engineer to access the customers property <o:p></o:p></span></p></td><td =
style=3D'padding:5.0pt 15.0pt 5.0pt 5.0pt'><p class=3DMsoNormal =
align=3Dright style=3D'text-align:right'><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>=A3=
0.00 <o:p></o:p></span></p></td></tr><tr><td style=3D'padding:0cm 5.0pt =
5.0pt 5.0pt'><p class=3DMsoNormal><b><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>Tot=
al one-off charges<o:p></o:p></span></b></p></td><td =
style=3D'padding:5.0pt 15.0pt 5.0pt 5.0pt'><p class=3DMsoNormal =
align=3Dright style=3D'text-align:right'><b><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>=A3=
0.00 <o:p></o:p></span></b></p></td></tr></table></td></tr></table><p =
class=3DMsoNormal style=3D'line-height:15.75pt'><span =
style=3D'font-family:"Arial",sans-serif;color:black'><o:p> </o:p></s=
pan></p><table class=3DMsoNormalTable border=3D1 cellspacing=3D0 =
cellpadding=3D0 width=3D"100%" style=3D'width:100.0%;border:solid =
#ECEAEA 1.0pt;border-radius:14pt'><tr><td =
style=3D'border:none;padding:0cm 0cm 0cm 0cm'><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D3 cellpadding=3D0 =
width=3D"100%" =
style=3D'width:100.0%;background:#009BA5;border-radius:14pt 14pt 0pt =
0pt'><tr><td style=3D'padding:5.25pt 5.25pt 5.25pt 15.75pt'><p =
class=3DMsoNormal><span class=3Ds2><b><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:white'>Mon=
thly charges for this order </span></b></span><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:white'><o:=
p></o:p></span></p></td></tr></table></td></tr><tr><td valign=3Dtop =
style=3D'border:none;padding:0cm 0cm 0cm 7.5pt'><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D3 cellpadding=3D0 =
width=3D"100%" style=3D'width:100.0%'><tr><td style=3D'padding:5.0pt =
5.0pt 5.0pt 5.0pt'><p class=3DMsoNormal><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>Fib=
re 67 Essentials <br>A straightforward plan with reliable broadband that =
can stay solid when the whole family connects their phones. =
<o:p></o:p></span></p></td><td style=3D'padding:5.0pt 15.0pt 5.0pt =
5.0pt'><p class=3DMsoNormal align=3Dright =
style=3D'text-align:right'><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>=A3=
43.99 <o:p></o:p></span></p></td></tr><tr><td style=3D'padding:5.0pt =
5.0pt 5.0pt 5.0pt'><p class=3DMsoNormal><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>Sma=
rt Hub Plus <br>A cutting-edge router that's packed full of advanced =
features for seamless home broadband. <o:p></o:p></span></p></td><td =
style=3D'padding:5.0pt 15.0pt 5.0pt 5.0pt'><p class=3DMsoNormal =
align=3Dright style=3D'text-align:right'><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>=A3=
0.00 <o:p></o:p></span></p></td></tr><tr><td style=3D'padding:5.0pt =
5.0pt 5.0pt 5.0pt'><p class=3DMsoNormal><b><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>Tot=
al monthly charges<o:p></o:p></span></b></p></td><td =
style=3D'padding:5.0pt 15.0pt 5.0pt 5.0pt'><p class=3DMsoNormal =
align=3Dright style=3D'text-align:right'><b><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>=A3=
38.99 =
<o:p></o:p></span></b></p></td></tr></table></td></tr></table></td></tr><=
tr><td style=3D'padding:0cm 37.5pt 0cm 37.5pt'><p class=3DMsoNormal =
style=3D'margin-bottom:14.0pt;line-height:15.75pt'><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>Sor=
ry, we're not able to show prices for any other products or services you =
may have with us. The prices shown above are for changes made in this =
order only. Any other services you have will be charged in =
addition.<br><br><a =
href=3D"https://ee.co.uk/exp/home?s_cid=3Dcon_ee_eng_ee_other_kci_cs_mypa=
ckage"><span style=3D'color:#057988'>You can check your full package =
information by logging in online</span></a>. =
<o:p></o:p></span></p></td></tr><tr><td style=3D'padding:0cm 37.5pt 0cm =
37.5pt'><p class=3DMsoNormal style=3D'line-height:15.75pt'><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'><o:=
p> </o:p></span></p><h2 =
style=3D'margin-top:0cm;line-height:14.0pt'><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>A =
note about our prices<o:p></o:p></span></h2><p class=3DMsoNormal =
style=3D'margin-bottom:14.0pt;line-height:15.75pt'><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>The=
monthly plan price for your broadband service will increase on 31 March =
each year by =A33. All out of bundle charges will be increased by 5% =
(rounded to the nearest whole pence). <br><br>Other terms, prices and =
products might also change at any time while you've got a contract with =
us. But we'll always let you know about important changes before they =
happen. Please visit <a =
href=3D"https://www.ee.co.uk/go/our-prices-explained"><span =
style=3D'color:#057988'>ee.co.uk/go/our-prices-explained </span></a>for =
more information. <br><br><o:p></o:p></span></p><h2 =
style=3D'margin-top:0cm;mso-line-height-alt:14.0pt'><span =
style=3D'font-family:"Arial",sans-serif;color:black'>Duration, renewal =
and termination<o:p></o:p></span></h2><p class=3DMsoNormal =
style=3D'margin-bottom:14.0pt;line-height:15.75pt'><span =
class=3Ds2><b><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>Bro=
adband</span></b></span><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'><br=
>Your broadband contract is for 24 months.<br><br>After this, you will =
move to a 30-day rolling contract until you give us notice to leave or =
sign up to a new contract. <br><br><span class=3Ds2><b>Digital Home =
Phone</b></span><br>Your service will be on a 30-day rolling contract. =
<br><br>The minimum term begins when your service starts. <br><br>You =
can end the service as set out in our terms and conditions. Unless =
stated otherwise, you'll normally need to give us 30 days' notice. =
<br><br>If you stop your services within your minimum term, you might =
have to pay early termination charges. However, if you cancel because =
we've made changes to your services, these charges may not apply. =
<br><br>If you have more than one product with us, the contracts may be =
linked. In some situations, if you can cancel one without early =
termination charges, you may be able to cancel other linked contracts as =
well. <br><br>If you end a service, you must return any loaned equipment =
within 60 days. If you don't, you'll be charged. <br><br><span =
class=3Ds2><b>How we calculate the early termination fee</b></span> =
<br>You have to pay an early termination fee if you cancel your service =
before the end of your minimum contract period. You'll find your =
contract period on your bill. <br><br>For example, if your minimum =
contract period is 24 months, you can only leave without paying a fee =
after you've had the service for 24 months. <br><br>The early =
termination fee is the remaining amount you would have paid up to the =
end of your minimum period, minus the costs we save (for example, =
payments to suppliers) as a result of you leaving early and minus a =
further 1%. <br><br>Please go to our <a =
href=3D"https://ee.co.uk/help/profile/leaving-ee/im-leaving-ee-what-will-=
happen-with-my-bills?s_cid=3Dcon_ee_eng_ee_other_kci_cs_leaversbill"><spa=
n style=3D'color:#057988'>Thinking of leaving EE page</span></a> for a =
further explanation on how we calculate the cancellation fee. =
<br><br>For more information, please see our <a =
href=3D"https://www.ee.co.uk/go/terms"><span =
style=3D'color:#057988'>terms and conditions</span></a>. =
<br><br><o:p></o:p></span></p><h2 =
style=3D'margin-top:0cm;mso-line-height-alt:14.0pt'><span =
style=3D'font-family:"Arial",sans-serif;color:black'>Features for =
customers with disabilities<o:p></o:p></span></h2><p class=3DMsoNormal =
style=3D'margin-bottom:14.0pt;line-height:15.75pt'><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'><a =
href=3D"https://ee.co.uk/help/billing-payments/guide-to-bill/bill-format?=
s_cid=3Dcon_ee_eng_ee_other_kci_cs_bill-types"><span =
style=3D'color:#057988'>Learn more about the products</span></a> and =
advice available to help you. <br><br><o:p></o:p></span></p><h2 =
style=3D'margin-top:0cm;mso-line-height-alt:14.0pt'><span =
style=3D'font-family:"Arial",sans-serif;color:black'>Other relevant =
information<o:p></o:p></span></h2><p class=3DMsoNormal =
style=3D'margin-bottom:14.0pt;line-height:15.75pt'><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>For=
information about your right to cancel, see your pre-contract document. =
<br><br><o:p></o:p></span></p><h2 =
style=3D'margin-top:0cm;mso-line-height-alt:14.0pt'><span =
style=3D'font-family:"Arial",sans-serif;color:black'>Document two: =
Pre-contract information<o:p></o:p></span></h2></td></tr><tr><td =
style=3D'padding:0cm 37.5pt 0cm 37.5pt'><h2 =
style=3D'margin-top:0cm;mso-line-height-alt:14.0pt'><span =
style=3D'font-family:"Arial",sans-serif;color:black'>Your package in =
detail<o:p></o:p></span></h2><p class=3DMsoNormal =
style=3D'line-height:15.75pt'><span class=3Ds2><b><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>Bro=
adband</span></b></span><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'> =
<br><span class=3Ds2><b>Your package:</b></span> =
<o:p></o:p></span></p><p class=3DMsoNormal =
style=3D'margin-left:54.75pt;text-indent:-18.0pt;line-height:15.75pt;mso-=
list:l0 level1 lfo2'><![if !supportLists]><span =
style=3D'font-size:10.0pt;font-family:Symbol;color:black'><span =
style=3D'mso-list:Ignore'>=B7<span style=3D'font:7.0pt "Times New =
Roman"'> =
</span></span></span><![endif]><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>Fib=
re 67 Essentials <o:p></o:p></span></p><p class=3DMsoNormal =
style=3D'line-height:15.75pt'><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'><br=
>A straightforward plan with reliable broadband that can stay solid when =
the whole family connects their phones. <br><br><span =
class=3Ds2><b>Equipment </b></span><br><span class=3Ds2><b>Your =
broadband equipment:</b></span><o:p></o:p></span></p><p =
class=3DMsoNormal =
style=3D'margin-left:54.75pt;text-indent:-18.0pt;line-height:15.75pt;mso-=
list:l3 level1 lfo3'><![if !supportLists]><span =
style=3D'font-size:10.0pt;font-family:Symbol;color:black'><span =
style=3D'mso-list:Ignore'>=B7<span style=3D'font:7.0pt "Times New =
Roman"'> =
</span></span></span><![endif]><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>Sma=
rt Hub Plus <o:p></o:p></span></p><p class=3DMsoNormal =
style=3D'margin-left:54.75pt;line-height:15.75pt'><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'><o:=
p> </o:p></span></p><p class=3DMsoNormal =
style=3D'line-height:15.75pt'><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'><o:=
p> </o:p></span></p><h2 =
style=3D'margin-top:0cm;mso-line-height-alt:14.0pt'><span =
style=3D'font-family:"Arial",sans-serif;color:black'>Service =
characteristics<o:p></o:p></span></h2><p class=3DMsoNormal =
style=3D'margin-bottom:14.0pt;line-height:15.75pt'><span =
class=3Ds2><b><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>Bro=
adband speeds </span></b></span><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'><br=
>We predict you'll get the following speeds: <br><br><b>Your estimated =
download speed:</b> 66.24 Mbps - 73.60 Mbps <br><br><b>Your estimated =
upload speed:</b> 16.56 Mbps - 18.40 Mbps <br><br><b>Your guaranteed =
download speed:</b> 59Mbps <br><br>Our broadband packages don't have any =
speed restrictions. So, if you're on one of our packages, we won't slow =
you down even at peak times. <br><br>It's important to know that the =
speed ranges we show are estimates. Your actual speed depends on your =
location, line, home wiring, WiFi connection and time of day. =
<br><br><span class=3Ds2><b>Possible impacts on your broadband =
speeds</b></span> <br>Delays or interruptions in the transmission of =
data or packet loss, may result in your broadband running slowly or web =
pages not loading. <br><br>If there's packet loss or a delay in =
broadband data transfer, then you may find certain applications have a =
brief interruption of video and audio. This can also affect the time it =
takes to complete a task, like downloading a track. =
<o:p></o:p></span></p></td></tr><tr><td style=3D'padding:0cm 37.5pt =
15.0pt 37.5pt'><p class=3DMsoNormal style=3D'line-height:15.75pt'><span =
style=3D'font-family:"Arial",sans-serif;color:black'><o:p> </o:p></s=
pan></p><h2 style=3D'margin-top:0cm;mso-line-height-alt:14.0pt'><span =
style=3D'font-family:"Arial",sans-serif;color:black'>Price<o:p></o:p></sp=
an></h2><table class=3DMsoNormalTable border=3D1 cellspacing=3D0 =
cellpadding=3D0 width=3D"100%" style=3D'width:100.0%;border:solid =
#ECEAEA 1.0pt;border-radius:14pt'><tr><td =
style=3D'border:none;padding:0cm 0cm 0cm 0cm'><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D3 cellpadding=3D0 =
width=3D"100%" =
style=3D'width:100.0%;background:#009BA5;border-radius:14pt 14pt 0pt =
0pt'><tr><td style=3D'padding:5.25pt 5.25pt 5.25pt 15.75pt'><p =
class=3DMsoNormal><span class=3Ds2><b><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:white'>One=
-off charges </span></b></span><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:white'><o:=
p></o:p></span></p></td></tr></table></td></tr><tr><td valign=3Dtop =
style=3D'border:none;padding:0cm 0cm 0cm 7.5pt'><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D3 cellpadding=3D0 =
width=3D"100%" style=3D'width:100.0%'><tr><td style=3D'padding:4.0pt =
4.0pt 4.0pt 4.0pt'><p class=3DMsoNormal><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>Fib=
re 67 Essentials <br>A straightforward plan with reliable broadband that =
can stay solid when the whole family connects their phones. =
<o:p></o:p></span></p></td><td style=3D'padding:4.0pt 15.0pt 4.0pt =
4.0pt'><p class=3DMsoNormal align=3Dright =
style=3D'text-align:right'><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>=A3=
0.00 <o:p></o:p></span></p></td></tr><tr><td style=3D'padding:4.0pt =
4.0pt 4.0pt 4.0pt'><p class=3DMsoNormal><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>Sel=
f Install <br>This installation mode does not require an Openreach =
engineer to access the customers property <o:p></o:p></span></p></td><td =
style=3D'padding:4.0pt 15.0pt 4.0pt 4.0pt'><p class=3DMsoNormal =
align=3Dright style=3D'text-align:right'><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>=A3=
0.00 <o:p></o:p></span></p></td></tr><tr><td style=3D'padding:4.0pt =
4.0pt 4.0pt 4.0pt'><p class=3DMsoNormal><b><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>Tot=
al one-off charges<o:p></o:p></span></b></p></td><td =
style=3D'padding:4.0pt 15.0pt 4.0pt 4.0pt'><p class=3DMsoNormal =
align=3Dright style=3D'text-align:right'><b><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>=A3=
0.00 <o:p></o:p></span></b></p></td></tr></table></td></tr></table><p =
class=3DMsoNormal style=3D'line-height:15.75pt'><span =
style=3D'font-family:"Arial",sans-serif;color:black'><o:p> </o:p></s=
pan></p><table class=3DMsoNormalTable border=3D1 cellspacing=3D0 =
cellpadding=3D0 width=3D"100%" style=3D'width:100.0%;border:solid =
#ECEAEA 1.0pt;border-radius:14pt'><tr><td =
style=3D'border:none;padding:0cm 0cm 0cm 0cm'><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D3 cellpadding=3D0 =
width=3D"100%" =
style=3D'width:100.0%;background:#009BA5;border-radius:14pt 14pt 0pt =
0pt'><tr><td style=3D'padding:5.25pt 5.25pt 5.25pt 15.75pt'><p =
class=3DMsoNormal><span class=3Ds2><b><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:white'>Mon=
thly charges for this order </span></b></span><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:white'><o:=
p></o:p></span></p></td></tr></table></td></tr><tr><td valign=3Dtop =
style=3D'border:none;padding:0cm 0cm 0cm 7.5pt'><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D3 cellpadding=3D0 =
width=3D"100%" style=3D'width:100.0%'><tr><td style=3D'padding:4.0pt =
4.0pt 4.0pt 4.0pt'><p class=3DMsoNormal><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>Fib=
re 67 Essentials <br>A straightforward plan with reliable broadband that =
can stay solid when the whole family connects their phones. =
<o:p></o:p></span></p></td><td style=3D'padding:4.0pt 15.0pt 4.0pt =
4.0pt'><p class=3DMsoNormal align=3Dright =
style=3D'text-align:right'><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>=A3=
43.99 <o:p></o:p></span></p></td></tr><tr><td style=3D'padding:4.0pt =
4.0pt 4.0pt 4.0pt'><p class=3DMsoNormal><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>Sma=
rt Hub Plus <br>A cutting-edge router that's packed full of advanced =
features for seamless home broadband. <o:p></o:p></span></p></td><td =
style=3D'padding:4.0pt 15.0pt 4.0pt 4.0pt'><p class=3DMsoNormal =
align=3Dright style=3D'text-align:right'><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>=A3=
0.00 <o:p></o:p></span></p></td></tr><tr><td style=3D'padding:4.0pt =
4.0pt 4.0pt 4.0pt'><p class=3DMsoNormal><b><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>Tot=
al monthly charges<o:p></o:p></span></b></p></td><td =
style=3D'padding:4.0pt 15.0pt 4.0pt 4.0pt'><p class=3DMsoNormal =
align=3Dright style=3D'text-align:right'><b><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>=A3=
38.99 =
<o:p></o:p></span></b></p></td></tr></table></td></tr></table></td></tr><=
tr><td style=3D'padding:0cm 37.5pt 0cm 37.5pt'><p class=3DMsoNormal =
style=3D'margin-bottom:14.0pt;line-height:15.75pt'><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>Sor=
ry, we're not able to show prices for any other products or services you =
may have with us. The prices shown above are for changes made in this =
order only. Any other services you have will be charged in =
addition.<br><br><a =
href=3D"https://ee.co.uk/exp/home?s_cid=3Dcon_ee_eng_ee_other_kci_cs_mypa=
ckage"><span style=3D'color:#057988'>You can check your full package =
information by logging in online</span></a>. =
<o:p></o:p></span></p></td></tr><tr><td style=3D'padding:0cm 37.5pt 0cm =
37.5pt'><h2 style=3D'margin-top:0cm;mso-line-height-alt:14.0pt'><span =
style=3D'font-family:"Arial",sans-serif;color:black'>A note about our =
prices<o:p></o:p></span></h2><p class=3DMsoNormal =
style=3D'margin-bottom:14.0pt;line-height:15.75pt'><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>The=
monthly plan price for your broadband service will increase on 31 March =
each year by =A33. All out of bundle charges will be increased by 5% =
(rounded to the nearest whole pence). <br><br>Other terms, prices and =
products might also change at any time while you've got a contract with =
us. But we'll always let you know about important changes before they =
happen. Please visit <a =
href=3D"https://www.ee.co.uk/go/our-prices-explained"><span =
style=3D'color:#057988'>ee.co.uk/go/our-prices-explained</span></a> for =
more information. <br><br><span class=3Ds2><b>Example =
Calculation</b></span><br>If your monthly plan price was =A340 a month, =
it would increase to =A343 on 31 March 2025 and then =A346 on 31 March =
2026. <br><br>We'll also increase the cost of international calls (calls =
from your landline or mobile in the UK to other countries) and roaming =
calls (calls made from your mobile while you're in another country) when =
our third-party partners put the cost up for us. <br><br>We may also =
increase any charges at any time. If we do, you may be able to end the =
service early without paying a cancellation charge. For more =
information, see our <a href=3D"https://www.ee.co.uk/go/terms"><span =
style=3D'color:#057988'>terms and conditions</span></a>. =
<br><br><o:p></o:p></span></p><h2 =
style=3D'margin-top:0cm;mso-line-height-alt:14.0pt'><span =
style=3D'font-family:"Arial",sans-serif;color:black'>Ways to =
pay<o:p></o:p></span></h2><p class=3DMsoNormal =
style=3D'margin-bottom:14.0pt;line-height:15.75pt'><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>If =
you set up a Direct Debit, your payment will be taken in advance on a =
monthly basis. We'll take payment from your registered bank account =
using the details you provide. Activation fees are paid up front by =
debit or credit card. <br><br>If you don't pay a bill within ten days of =
any bill reminder, a late payment charge of =A37.50 may apply. Failed =
payment charges may also apply. <br><br><a =
href=3D"https://ee.co.uk/help/billing-payments?s_cid=3Dcon_ee_eng_ee_othe=
r_kci_cs_paying"><span style=3D'color:#057988'>Find out more about =
billing and other ways to pay</span></a>. <o:p></o:p></span></p><h2 =
style=3D'margin-top:0cm;mso-line-height-alt:14.0pt'><span =
style=3D'font-family:"Arial",sans-serif;color:black'>Broadband =
provisioning<o:p></o:p></span></h2><p class=3DMsoNormal =
style=3D'margin-left:54.75pt;text-indent:-18.0pt;line-height:15.75pt;mso-=
list:l2 level1 lfo4'><![if !supportLists]><span =
style=3D'font-size:10.0pt;font-family:Symbol;color:black'><span =
style=3D'mso-list:Ignore'>=B7<span style=3D'font:7.0pt "Times New =
Roman"'> =
</span></span></span><![endif]><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>If =
you're staying at the same address and on the same product (for example, =
broadband, Superfast Fibre or Fibre 100) it should take one day =
<o:p></o:p></span></p><p class=3DMsoNormal =
style=3D'margin-left:54.75pt;text-indent:-18.0pt;line-height:15.75pt;mso-=
list:l2 level1 lfo4'><![if !supportLists]><span =
style=3D'font-size:10.0pt;font-family:Symbol;color:black'><span =
style=3D'mso-list:Ignore'>=B7<span style=3D'font:7.0pt "Times New =
Roman"'> =
</span></span></span><![endif]><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>If =
you're staying at the same address and changing product (for example, =
broadband, Superfast Fibre or Fibre 100) it should be one to two weeks =
<o:p></o:p></span></p><p class=3DMsoNormal =
style=3D'margin-left:54.75pt;text-indent:-18.0pt;line-height:15.75pt;mso-=
list:l2 level1 lfo4'><![if !supportLists]><span =
style=3D'font-size:10.0pt;font-family:Symbol;color:black'><span =
style=3D'mso-list:Ignore'>=B7<span style=3D'font:7.0pt "Times New =
Roman"'> =
</span></span></span><![endif]><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>On =
the day, we'll switch it on anytime up to midnight and well do our best =
to make sure you don't lose service <o:p></o:p></span></p><p =
class=3DMsoNormal =
style=3D'margin-bottom:14.0pt;line-height:15.75pt'><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'><br=
>You can check your activation date and follow the status of your =
broadband activations by tracking your order online, or via the EE app. =
<br><br><o:p></o:p></span></p><h2 =
style=3D'margin-top:0cm;mso-line-height-alt:14.0pt'><span =
style=3D'font-family:"Arial",sans-serif;color:black'>Switching to EE =
<o:p></o:p></span></h2><p class=3DMsoNormal =
style=3D'margin-bottom:14.0pt;line-height:15.75pt'><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'><a =
href=3D"https://www.ee.co.uk/go/how-to-switch"><span =
style=3D'color:#057988'>Check out how to switch your TV, broadband or =
phone service to EE</span></a>. <br><br>Under our <a =
href=3D"https://ee.co.uk/help/broadband/fix-problem/automatic-compensatio=
n?s_cid=3Dcon_ee_eng_ee_other_kci_cs_autocomp"><span =
style=3D'color:#057988'>Automatic Compensation Scheme</span></a>, you'll =
be entitled to compensation if switching to EE and we don't activate =
your service on the day we promised. <br><br><o:p></o:p></span></p><h2 =
style=3D'margin-top:0cm;mso-line-height-alt:14.0pt'><span =
style=3D'font-family:"Arial",sans-serif;color:black'>Renewal<o:p></o:p></=
span></h2><p class=3DMsoNormal =
style=3D'margin-bottom:14.0pt;line-height:15.75pt'><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>Eac=
h service will last for the minimum term, as set out above, and will =
continue unless cancelled in line with our <a =
href=3D"https://www.ee.co.uk/go/terms"><span =
style=3D'color:#057988'>terms and conditions</span></a>. <br><br>If =
you've other contracts with us their minimum terms may not start or end =
at the same time as the minimum term for this contract. =
<br><br><o:p></o:p></span></p><h2 =
style=3D'margin-top:0cm;mso-line-height-alt:14.0pt'><span =
style=3D'font-family:"Arial",sans-serif;color:black'>Termination<o:p></o:=
p></span></h2><p class=3DMsoNormal =
style=3D'margin-bottom:14.0pt;line-height:15.75pt'><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>You=
can end the service under one of the ways set out in our terms and =
conditions. Unless stated otherwise, you'll normally need to give us 30 =
days' notice to end a service, though it may sometimes be less. To =
cancel, you can call us on </span><u><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:#057988'>0=
330 123 1105</span></u><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'> =
or contact us through your EE ID account. <a =
href=3D"https://www.ee.co.uk/go/getintouch"><span =
style=3D'color:#057988'>Find out other ways to cancel</span></a>. =
<br><br>You'll normally need to give us 30 days' notice to end your =
contract. If you switch your broadband to another provider through an =
approved switching process, you can give us just 14 days' notice to =
leave. <br><br>If you cancel within your minimum term, you might have to =
pay early termination charges. However, if you cancel because we've made =
changes to your services, these charges may not apply. <br><br>If you =
have more than one product with us, the contracts may be linked. In some =
situations, if you can cancel one without early termination charges, you =
may be able to cancel other linked contracts as well. <br><br>After =
stopping your service, you'll need to return any loaned equipment within =
60 days. If you don't, you'll be charged. See our <a =
href=3D"https://www.ee.co.uk/go/tariffguide"><span =
style=3D'color:#057988'>Consumer Price Guide</span></a>. <br><br>For =
more details, please see our <a =
href=3D"https://www.ee.co.uk/go/terms"><span =
style=3D'color:#057988'>terms and =
conditions</span></a>.<br><br><o:p></o:p></span></p><h2 =
style=3D'margin-top:0cm;mso-line-height-alt:14.0pt'><span =
style=3D'font-family:"Arial",sans-serif;color:black'>Security<o:p></o:p><=
/span></h2><p class=3DMsoNormal =
style=3D'margin-bottom:14.0pt;line-height:15.75pt'><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>If =
we suspect there's been, or is likely to be, a security incident, we may =
suspend your BT ID username to protect your account. We'll ask you to =
change your password before letting you log back in. =
<br><br><o:p></o:p></span></p><h2 =
style=3D'margin-top:0cm;mso-line-height-alt:14.0pt'><span =
style=3D'font-family:"Arial",sans-serif;color:black'>Complaints and =
disputes handling <o:p></o:p></span></h2><p class=3DMsoNormal =
style=3D'margin-bottom:14.0pt;line-height:15.75pt'><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>Our=
aim is to respond to your complaint and agree a resolution within ten =
days. Some complaints can take longer, depending on their complexity. =
<br><br>If we've not resolved your complaint to your satisfaction within =
eight weeks of you first making it, or you receive a 'deadlock' letter =
from us advising there's nothing more we can do, you can take your =
complaint to the <a href=3D"https://www.commsombudsman.org"><span =
style=3D'color:#057988'>Ombudsman Service</span></a> who are an =
alternative dispute resolution scheme. <br><br>Please see our <a =
href=3D"https://www.ee.co.uk/go/codeofpractice"><span =
style=3D'color:#057988'>Customer Complaints Code</span></a> for more =
information on how to contact us, or the alternative disputes resolution =
scheme to sort out a problem and how we'll deal with any complaint or =
dispute. <br><br>Check out our <a =
href=3D"https://www.ee.co.uk/go/terms"><span =
style=3D'color:#057988'>terms and conditions</span></a>. =
<br><br><o:p></o:p></span></p><h2 =
style=3D'margin-top:0cm;mso-line-height-alt:14.0pt'><span =
style=3D'font-family:"Arial",sans-serif;color:black'>Right to cancel =
<o:p></o:p></span></h2><p class=3DMsoNormal =
style=3D'margin-bottom:14.0pt;line-height:15.75pt'><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>To =
cancel, you can phone us on </span><u><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:#057988'>0=
330 123 1105</span></u><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>, =
email us through your EE ID account. <a =
href=3D"https://www.ee.co.uk/go/getintouch"><span =
style=3D'color:#057988'>Or, find other ways to cancel</span></a> =
<br><br>You can cancel up to 14 days from when your service starts or =
kit arrives, whichever is latest. You'll need to pay for anything you've =
used, and you'll have to return the kit we've sent you, within 14 days =
of telling us you want to cancel. <br><br>For more information, please =
see our <a href=3D"https://www.ee.co.uk/go/terms"><span =
style=3D'color:#057988'>terms and conditions</span></a>. =
<br><br><o:p></o:p></span></p><h2 =
style=3D'margin-top:0cm;mso-line-height-alt:14.0pt'><span =
style=3D'font-family:"Arial",sans-serif;color:black'>Equipment<o:p></o:p>=
</span></h2><p class=3DMsoNormal =
style=3D'margin-bottom:14.0pt;line-height:15.75pt'><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>We =
may loan you equipment as part of your service. You may also be able to =
get other equipment from us at a cost. If there are any charges for =
equipment, we'll tell you before you order. <br><br>If the loaned =
equipment is damaged other than through fair wear and tear, you'll have =
to pay to fix or replace it. <br><br>If you end a service, you must =
return any loaned equipment within 60 days. If you don't, you'll be =
charged. <br><br>For more information on any of the above, see our <a =
href=3D"https://www.ee.co.uk/go/terms"><span =
style=3D'color:#057988'>terms and conditions</span></a>. =
<br><br><o:p></o:p></span></p><h2 =
style=3D'margin-top:0cm;mso-line-height-alt:14.0pt'><span =
style=3D'font-family:"Arial",sans-serif;color:black'>Data =
protection<o:p></o:p></span></h2><p class=3DMsoNormal =
style=3D'margin-bottom:14.0pt;line-height:15.75pt'><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>You=
'll need to provide us with some personal information before we can set =
you up with certain products or services. We'll collect this information =
when you buy a product or service from us, or register for an account =
online or on one of our apps. If you don't provide us with the correct =
information, we may be unable to complete your order. <br><br>The =
personal information we'll collect includes your contact details and =
other information to confirm your identity. Such as your name, gender, =
address, phone number, date of birth, email address, your communication =
with us, a security question and answer. If you purchase a product or =
service, we'll need your payment and financial information. <br><br>If =
you tell us you have a disability or need support, we'll note that you =
are a vulnerable customer, but only if you give your permission or if we =
must for legal or regulatory reasons. <br><br>Further information can be =
found in our <a href=3D"https://www.ee.co.uk/go/privacypolicy"><span =
style=3D'color:#057988'>Privacy Policy</span></a>. =
<br><br><o:p></o:p></span></p><h2 =
style=3D'margin-top:0cm;mso-line-height-alt:14.0pt'><span =
style=3D'font-family:"Arial",sans-serif;color:black'>Customers with =
disabilities <o:p></o:p></span></h2><p class=3DMsoNormal =
style=3D'margin-bottom:14.0pt;line-height:15.75pt'><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'><a =
href=3D"https://ee.co.uk/help/billing-payments/guide-to-bill/bill-format?=
s_cid=3Dcon_ee_eng_ee_other_kci_cs_bill-types"><span =
style=3D'color:#057988'>Learn more about the products and advice =
available to help you</span></a>. <br><br><o:p></o:p></span></p><h2 =
style=3D'margin-top:0cm;mso-line-height-alt:14.0pt'><span =
style=3D'font-family:"Arial",sans-serif;color:black'>Accessibility =
<o:p></o:p></span></h2><p class=3DMsoNormal =
style=3D'margin-bottom:14.0pt;line-height:15.75pt'><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>Ple=
ase refer to our <a href=3D"https://www.ee.co.uk/go/terms"><span =
style=3D'color:#057988'>terms and conditions</span></a> for the services =
that you've taken out. <br><br><o:p></o:p></span></p><h2 =
style=3D'margin-top:0cm;mso-line-height-alt:14.0pt'><span =
style=3D'font-family:"Arial",sans-serif;color:black'>Identity and =
contact details of Regulated Provider<o:p></o:p></span></h2><table =
class=3DMsoNormalTable border=3D1 cellspacing=3D0 cellpadding=3D0 =
width=3D"100%" style=3D'width:100.0%;border:solid #ECEAEA =
1.0pt;border-radius:14pt'><tr><td width=3D"33%" =
style=3D'width:33.0%;border:solid #009BA5 =
1.0pt;background:#009BA5;padding:5.25pt 0cm 5.25pt 15.0pt'><p =
class=3DMsoNormal><b><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:white'>Reg=
ulated Provider <o:p></o:p></span></b></p></td><td width=3D"33%" =
style=3D'width:33.0%;border:solid #009BA5 =
1.0pt;background:#009BA5;padding:5.25pt 0cm 5.25pt 0cm'><p =
class=3DMsoNormal><b><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:white'>EE =
<o:p></o:p></span></b></p></td></tr><tr><td width=3D"33%" valign=3Dtop =
style=3D'width:33.0%;border:none;padding:5.25pt 0cm 5.25pt 15.0pt'><p =
class=3DMsoNormal style=3D'mso-line-height-alt:11.25pt'><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif'>Registered =
address <o:p></o:p></span></p></td><td width=3D"33%" valign=3Dtop =
style=3D'width:33.0%;border:none;padding:5.25pt 0cm 5.25pt 0cm'><p =
class=3DMsoNormal style=3D'line-height:15.75pt'><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif'>EE Ltd<br>1 =
Braham Street<br>London<br>E1 8EE<br><br><u><span =
style=3D'color:#057988'>0330 123 1105</span></u> =
<o:p></o:p></span></p></td></tr><tr><td width=3D"33%" valign=3Dtop =
style=3D'width:33.0%;border:none;padding:5.25pt 0cm 5.25pt 15.0pt'><p =
class=3DMsoNormal style=3D'mso-line-height-alt:11.25pt'><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif'>For complaints =
<o:p></o:p></span></p></td><td width=3D"33%" valign=3Dtop =
style=3D'width:33.0%;border:none;padding:5.25pt 0cm 5.25pt 0cm'><p =
class=3DMsoNormal style=3D'line-height:15.75pt'><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif'>Customer =
Service Manager<br>6 Camberwell Way<br>Sunderland<br>Tyne and =
Wear<br>SR3 3XN<br><br><a =
href=3D"https://www.ee.co.uk/go/getintouch"><span =
style=3D'color:#057988'>ee.co.uk/go/getintouch</span></a><o:p></o:p></spa=
n></p></td></tr></table></td></tr><tr><td style=3D'padding:22.5pt 37.5pt =
7.5pt 37.5pt'><p class=3DMsoNormal style=3D'line-height:15.75pt'><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'><br=
>Thanks, <br>The EE Team <o:p></o:p></span></p></td></tr><tr><td =
style=3D'padding:10.0pt 37.5pt 10.0pt 37.5pt'><div =
style=3D'border:none;border-top:solid #CCCCCC 1.0pt;padding:0cm 0cm 0cm =
0cm'><p class=3DMsoNormal style=3D'line-height:15.75pt'><span =
style=3D'font-family:"Arial",sans-serif;color:black'> =
<o:p></o:p></span></p></div></td></tr><tr><td style=3D'padding:10.0pt =
37.5pt 10.0pt 37.5pt'><table class=3DMsoNormalTable border=3D0 =
cellspacing=3D3 cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%;background:#F2F2F2;border-radius:14pt'><tr><td =
style=3D'padding:22.5pt 22.5pt 22.5pt 22.5pt'><h2 =
style=3D'mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:7.2pt;marg=
in-left:0cm;mso-line-height-alt:14.0pt'><span =
style=3D'font-family:"Arial",sans-serif;color:#666666'>The legal =
bit<o:p></o:p></span></h2><p class=3DMsoNormal><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:#666666'>P=
lease don't reply to this email as we won't see it.<br><br>You can read =
our <a href=3D"https://www.ee.co.uk/go/privacypolicy"><span =
style=3D'color:black'>privacy policy</span></a> and <a =
href=3D"https://www.ee.co.uk/go/terms"><span style=3D'color:black'>terms =
and conditions</span></a> online.<br><br>Learn more about our <a =
href=3D"https://www.ee.co.uk/go/scamshelp"><span =
style=3D'color:black'>security tools</span></a>, and how to protect =
yourself from scammers.<br><br>If you want your bills in a different =
format, like large print or Braille, you can adjust your <a =
href=3D"https://www.ee.co.uk/go/billoptions"><span =
style=3D'color:black'>accessibility options online</span></a>. Or call =
us on </span><u><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>033=
0 123 1105</span></u><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:#666666'>.=
<br><br>Calls to </span><u><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:black'>033=
0 123 1105</span></u><span =
style=3D'font-size:14.0pt;font-family:"Arial",sans-serif;color:#666666'> =
are free from BT and EE landline and mobile numbers. They're charged at =
your operator's standard rate from any other numbers. <br><br><br>=A9 EE =
Limited 2024. We're registered in England at 1 Braham Street, London, =
United Kingdom, E1 8EE (company number 02382161). =
<o:p></o:p></span></p></td></tr></table></td></tr></table></div></div><di=
v><p class=3DMsoNormal =
style=3D'line-height:.75pt;mso-line-height-rule:exactly'><span =
style=3D'font-size:1.0pt'> <o:p></o:p></span></p></div><p =
class=3DMsoNormal><img border=3D0 width=3D1 height=3D1 =
style=3D'width:.0069in;height:.0069in' id=3D"_x0000_i1025" =
src=3D"http://btiemail.112.2O7.net/b/ss/btiemail/1/G.9--NS/24062010?pageN=
ame=3DBT.com|Con|SKCI|SKCI_ContractSummary_Jun%205,%202024"><o:p></o:p></=
p></div></body></html>
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