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From: "O2" <notifications@notifications.o2.com>
To: <bob@sarahharvey.com>
Subject: We're sorry if you've had issues getting in touch
Date: Wed, 17 Dec 2025 11:26:22 -0000
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We've been updating our phone systems
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͏ ͏ ͏ ͏
<https://cdn.braze.eu/appboy/communication/assets/image_assets/images/67a4b08f954ae600926374c4/original.png?1738846350>
We've been busy updating our phone systems, but it's sorted now
Hello Robert,
We've been busy improving our phone systems this past year, which has meant
some of our customers have had issues contacting us while we update a few
things.
We know this isn't the kind of service you expect, and we're sorry.
The good news is, it's all sorted now - which means you should have no
problem getting in touch with us. If you still need to, just call 0344 809
0202*. We’re here to help Monday–Friday 8am–9pm, Saturday 8am–8pm and Sunday
8am–6pm.
Take care,
<https://cdn.braze.eu/appboy/communication/assets/image_assets/images/68a3537d931bea26d9091b92/original.png?1755534205>
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style=3D"margin:0;color:#322332;direction:ltr;font-family:Arial,Arial,San=
s-serif;font-size:16px;font-weight:400;letter-spacing:normal;line-height:=
1.2;text-align:left;margin-top:0;margin-bottom:0;mso-line-height-alt:19px=
">Hello Robert,</h3></td></tr></table>=0A=
</td></tr></tbody></table>=0A=
</td></tr></tbody></table>=0A=
<table class=3D"row row-3" align=3D"center" width=3D"100%" border=3D"0" =
cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation" =
style=3D"mso-table-lspace:0;mso-table-rspace:0;background-color:#f8f8f8">=
<tbody><tr><td><table class=3D"row-content stack" align=3D"center" =
border=3D"0" cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation" =
style=3D"mso-table-lspace:0;mso-table-rspace:0;background-color:#fff;colo=
r:#000;width:600px;margin:0 auto" width=3D"600"><tbody><tr><td =
class=3D"column column-1" width=3D"100%" =
style=3D"mso-table-lspace:0;mso-table-rspace:0;font-weight:400;text-align=
:left;vertical-align:top"><table class=3D"paragraph_block block-1" =
width=3D"100%" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" =
role=3D"presentation" =
style=3D"mso-table-lspace:0;mso-table-rspace:0;word-break:break-word"><tr=
><td class=3D"pad" =
style=3D"padding-bottom:5px;padding-left:30px;padding-right:30px;padding-=
top:20px"><div =
style=3D"color:#322332;direction:ltr;font-family:Arial,Arial,Sans-serif;f=
ont-size:16px;font-weight:400;letter-spacing:0;line-height:1.2;text-align=
:left;mso-line-height-alt:19px"><p style=3D"margin:0">We've been busy =
improving our phone systems this past year, which has meant some of our =
customers have had issues contacting us while we update a few =
things.</p></div></td></tr></table></td></tr></tbody></table></td></tr></=
tbody></table>=0A=
<table class=3D"row row-4" align=3D"center" width=3D"100%" border=3D"0" =
cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation" =
style=3D"mso-table-lspace:0;mso-table-rspace:0;background-color:#f8f8f8">=
<tbody><tr><td><table class=3D"row-content stack" align=3D"center" =
border=3D"0" cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation" =
style=3D"mso-table-lspace:0;mso-table-rspace:0;background-color:#f8f8f8;b=
order-radius:0;color:#000;width:600px;margin:0 auto" =
width=3D"600"><tbody><tr><td class=3D"column column-1" width=3D"100%" =
style=3D"mso-table-lspace:0;mso-table-rspace:0;font-weight:400;text-align=
:left;background-color:#f8f8f8;border-bottom:30px solid =
#fff;border-left:30px solid #fff;border-right:30px solid =
#fff;border-top:30px solid =
#fff;padding-bottom:30px;padding-left:30px;padding-right:30px;padding-top=
:30px;vertical-align:top"><table class=3D"paragraph_block block-1" =
width=3D"100%" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" =
role=3D"presentation" =
style=3D"mso-table-lspace:0;mso-table-rspace:0;word-break:break-word"><tr=
><td class=3D"pad"><div =
style=3D"color:#322332;direction:ltr;font-family:Arial,Arial,Sans-serif;f=
ont-size:15px;font-weight:400;letter-spacing:0;line-height:1.2;text-align=
:left;mso-line-height-alt:18px"><p style=3D"margin:0"><strong>We know =
this isn't the kind of service you expect, and we're =
sorry.</strong></p></div></td></tr></table></td></tr></tbody></table></td=
></tr></tbody></table>=0A=
<table class=3D"row row-5" align=3D"center" width=3D"100%" border=3D"0" =
cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation" =
style=3D"mso-table-lspace:0;mso-table-rspace:0;background-color:#f8f8f8">=
<tbody><tr><td><table class=3D"row-content stack" align=3D"center" =
border=3D"0" cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation" =
style=3D"mso-table-lspace:0;mso-table-rspace:0;background-color:#fff;colo=
r:#000;width:600px;margin:0 auto" width=3D"600"><tbody><tr><td =
class=3D"column column-1" width=3D"100%" =
style=3D"mso-table-lspace:0;mso-table-rspace:0;font-weight:400;text-align=
:left;vertical-align:top"><table class=3D"paragraph_block block-1" =
width=3D"100%" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" =
role=3D"presentation" =
style=3D"mso-table-lspace:0;mso-table-rspace:0;word-break:break-word"><tr=
><td class=3D"pad" =
style=3D"padding-bottom:20px;padding-left:30px;padding-right:30px;padding=
-top:5px"><div =
style=3D"color:#322332;direction:ltr;font-family:Arial,Arial,Sans-serif;f=
ont-size:16px;font-weight:400;letter-spacing:0;line-height:1.2;text-align=
:left;mso-line-height-alt:19px"><p style=3D"margin:0">=0A=
The good news is, it's all sorted now - which means you should have no =
problem getting in touch with us. If you still need to, just call =
<strong>0344 809 0202*</strong>. We=E2=80=99re here to help =
Monday=E2=80=93Friday 8am=E2=80=939pm, Saturday 8am=E2=80=938pm and =
Sunday =
8am=E2=80=936pm.</p></div></td></tr></table></td></tr></tbody></table></t=
d></tr></tbody></table>=0A=
<table class=3D"row row-6" align=3D"center" width=3D"100%" border=3D"0" =
cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation" =
style=3D"mso-table-lspace:0;mso-table-rspace:0;background-color:#f8f8f8">=
<tbody><tr><td><table class=3D"row-content stack" align=3D"center" =
border=3D"0" cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation" =
style=3D"mso-table-lspace:0;mso-table-rspace:0;background-color:#fff;bord=
er-radius:0;color:#000;width:600px;margin:0 auto" =
width=3D"600"><tbody><tr><td class=3D"column column-1" width=3D"100%" =
style=3D"mso-table-lspace:0;mso-table-rspace:0;font-weight:400;text-align=
:left;padding-bottom:20px;vertical-align:top">=0A=
<table class=3D"paragraph_block block-1" width=3D"100%" border=3D"0" =
cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation" =
style=3D"mso-table-lspace:0;mso-table-rspace:0;word-break:break-word"><tr=
><td class=3D"pad" =
style=3D"padding-bottom:20px;padding-left:30px;padding-right:30px;padding=
-top:20px"><div =
style=3D"color:#322332;direction:ltr;font-family:Arial,Arial,Sans-serif;f=
ont-size:16px;font-weight:400;letter-spacing:0;line-height:1.2;text-align=
:left;mso-line-height-alt:19px">=0A=
<p style=3D"margin:0">Take care,</p>=0A=
</div></td></tr></table>=0A=
<table class=3D"image_block block-2" width=3D"100%" border=3D"0" =
cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation" =
style=3D"mso-table-lspace:0;mso-table-rspace:0"><tr><td class=3D"pad" =
style=3D"padding-left:30px;width:100%"><div class=3D"alignment" =
align=3D"left"><div style=3D"max-width:42px"><img =
src=3D"https://cdn.braze.eu/appboy/communication/assets/image_assets/imag=
es/68a3537d931bea26d9091b92/original.png?1755534205" =
style=3D"display:block;height:auto;border:0;width:100%" width=3D"42" alt =
title height=3D"auto"></div></div></td></tr></table>=0A=
</td></tr></tbody></table></td></tr></tbody></table>=0A=
<table class=3D"row row-7" align=3D"center" width=3D"100%" border=3D"0" =
cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation" =
style=3D"mso-table-lspace:0;mso-table-rspace:0;background-color:#f8f8f8">=
<tbody><tr><td><table class=3D"row-content stack" align=3D"center" =
border=3D"0" cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation" =
style=3D"mso-table-lspace:0;mso-table-rspace:0;background-color:#f8f8f8;b=
order-radius:0;color:#000;width:600px;margin:0 auto" =
width=3D"600"><tbody><tr><td class=3D"column column-1" width=3D"100%" =
style=3D"mso-table-lspace:0;mso-table-rspace:0;font-weight:400;text-align=
:left;vertical-align:top"><table class=3D"paragraph_block block-1" =
width=3D"100%" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" =
role=3D"presentation" =
style=3D"mso-table-lspace:0;mso-table-rspace:0;word-break:break-word"><tr=
><td class=3D"pad" =
style=3D"padding-bottom:20px;padding-left:20px;padding-right:20px"><div =
style=3D"color:#322332;direction:ltr;font-family:Arial,Arial,Sans-serif;f=
ont-size:12px;font-weight:400;letter-spacing:0;line-height:1.2;text-align=
:left;mso-line-height-alt:14px">=0A=
<p style=3D"margin:0;margin-bottom:2px"> </p>=0A=
<p style=3D"margin:0;margin-bottom:2px">Contact information: This inbox =
is not monitored, so please do not reply to this email. </p>=0A=
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confidential and legally privileged, intended solely for the =
addressee(s). </p>=0A=
<p style=3D"margin:0;margin-bottom:2px"><br>=0A=
Security reminder: O2 will never ask for account or financial =
information via email. Report suspicious emails to: <a =
aria-label=3D"Link www.o2.co.uk/help/safety-and-security." =
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href=3D"https://clicks.notifications.o2.com/f/a/ty4kRPgGYir5VnnCT7QGwQ~~/=
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#1871D8;">www.o2.co.uk/help/safety-and-security.</a>=E2=80=A8 =
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<p style=3D"margin:0;margin-bottom:2px">=0A=
Company information: O2, 500 Brook Drive, Reading, RG2 6UU. Registered =
in England and Wales: 2591237. =E2=80=A8 =E2=80=A8</p>=0A=
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