From: <bob@sarahharvey.com>
To: "'Niki Foote'" <Niki.Foote@fidelity-group.co.uk>
References: <AM0PR07MB63061A57638BD36DDDE1BC67E0229@AM0PR07MB6306.eurprd07.prod.outlook.com> <44841084-4742-4793-BE96-9CCF04BFBB88@sarahharvey.com> <AM0PR07MB6306F653B422CCD90EF8B119E0229@AM0PR07MB6306.eurprd07.prod.outlook.com> <AM0PR07MB630685BD5BA22D134F0933FBE0259@AM0PR07MB6306.eurprd07.prod.outlook.com> <01d401d8deed$fdb48030$f91d8090$@sarahharvey.com> <AM0PR07MB6306C267ADFB1A62D7A4B81FE0259@AM0PR07MB6306.eurprd07.prod.outlook.com> <01f601d8def2$77f115d0$67d34170$@sarahharvey.com> <AM0PR07MB6306A6337CC656371B72A71EE0259@AM0PR07MB6306.eurprd07.prod.outlook.com> <000701d8f362$ccdcb2f0$669618d0$@sarahharvey.com> <AM0PR07MB630602D17EDA6B377FCCDC24E03F9@AM0PR07MB6306.eurprd07.prod.outlook.com> <001001d8f367$884453f0$98ccfbd0$@sarahharvey.com> <AM0PR07MB6306580061B745009EA35718E03F9@AM0PR07MB6306.eurprd07.prod.outlook.com>
In-Reply-To: <AM0PR07MB6306580061B745009EA35718E03F9@AM0PR07MB6306.eurprd07.prod.outlook.com>
Subject: RE: Contract
Date: Thu, 10 Nov 2022 11:03:21 +0100
Message-ID: <10e0201dadb7a$25d91e10$718b5a30$@sarahharvey.com>
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As per previous email.
Can you make sure that when 01926450545 is called all extra horizon numbers 
are called at the same time.
01926 350413 doe not seem to be attached to the 01926450545 number as it was 
previously.
Can you also send links for the mobile app and link for the account website
Regards

-----Original Message-----
From: Niki Foote <Niki.Foote@fidelity-group.co.uk>
Sent: 08 November 2022 12:00
To: bob@sarahharvey.com
Subject: RE: Contract

HI Bob

I just saw the signed contract, so It automatically goes into provision now. 
I will contact them to ensure it's all processed correctly.

Thank you for your renewed order.

Many thanks

-----Original Message-----
From: bob@sarahharvey.com <bob@sarahharvey.com>
Sent: 08 November 2022 11:45
To: Niki Foote <Niki.Foote@fidelity-group.co.uk>
Subject: RE: Contract

Ok that’s cool.
So If I ring 01926 450545 all of those numbers should ring. Can you check 
that that’s correct Thanks


-----Original Message-----
From: Niki Foote <Niki.Foote@fidelity-group.co.uk>
Sent: 08 November 2022 11:37
To: bob@sarahharvey.com
Subject: RE: Contract


HI Bob

Thanks for the email. I think its that the link expires after a certain 
amount of time and I sent it on the 3rd of October.

I will add an additional licence on at £14 and resend you a new link

Many thanks


-----Original Message-----
From: bob@sarahharvey.com <bob@sarahharvey.com>
Sent: 08 November 2022 11:11
To: Niki Foote <Niki.Foote@fidelity-group.co.uk>
Subject: RE: Contract

I've had problems signing this document. Can you send it again Can you add 
01926 350413 to the phones. Which will change the price by £14 on the 
horizon licenses We should therefore have 4 incoming lines
01926 350414
01926 350413
01926 350415
01926 350 410.

Can you also confirm the weblink to the accounts page so I can look at the 
configuration.
I need all phones to ring at the same time on first call. If none are 
answered within a certain amount of time it re-directs to my mobile.
We had this configuration before but its not working correctly for some 
reason

Also can you send the app link.

Many thanks





Can you confirm the

-----Original Message-----
From: Niki Foote <Niki.Foote@fidelity-group.co.uk>
Sent: 13 October 2022 12:00
To: bob@sarahharvey.com
Subject: RE: Contract

Absolutely - very easy to add

-----Original Message-----
From: bob@sarahharvey.com <bob@sarahharvey.com>
Sent: 13 October 2022 11:57
To: Niki Foote <Niki.Foote@fidelity-group.co.uk>
Subject: RE: Contract

If we need another horizon licence. Is that easy enough to add?

-----Original Message-----
From: Niki Foote <Niki.Foote@fidelity-group.co.uk>
Sent: 13 October 2022 11:48
To: bob@sarahharvey.com
Subject: RE: Contract

HI Bob

No worries, I thought as much 😊

Once the service goes live there Is no cooling off period other than the 90 
days notice period I mentioned as per normal contract terms.

3 x Horizon licences (including mobile app) - £14 per user per month as 
quoted

I will amend the address now and re-send the contract.

Many thanks
-----Original Message-----
From: bob@sarahharvey.com <bob@sarahharvey.com>
Sent: 13 October 2022 11:25
To: Niki Foote <Niki.Foote@fidelity-group.co.uk>
Subject: RE: Contract

Apologies for the email.
I sent from my mobile phone and it decided to change my message using the 
auto correct.

As previously stated the contract docusign that you have sent is addressed 
to our old address in Chandos street.
Therefore can you change the address to below.
Can you confirm there is no charge rate on the mobile apps and we can use 
them on our own personal mobiles for no additional charges.
After signing the contract is there a call off period.


Bob Home
Sarah Harvey Limited
15 Rural Innovation Centre
Avenue H
Stoneleigh Park
Kenilworth
Warwickshire
CV8 2LG

Regards





-----Original Message-----
From: Niki Foote <Niki.Foote@fidelity-group.co.uk>
Sent: 13 October 2022 09:12
To: Bob Home <bob@sarahharvey.com>
Subject: RE: Contract


HI Bob,

I have a full horizon brochure, so if you look at page 11 the mobile app is 
discussed.

Let me know if this helps and please clarify the address and previous email.

Manyt thanks
Rgds
Niki



-----Original Message-----
From: Niki Foote
Sent: 12 October 2022 14:53
To: Bob Home <bob@sarahharvey.com>
Subject: RE: Contract

HI Bob,

I can look to see what marketing materials we have regarding the mobile app, 
do you need that before you sign the contract?

Also I'm a bit confused what you mean below I think auto correct may have 
been at fault - I got the address from a lady that answered the phone on 
Friday afternoon when I called to speak to you.

 '' invoice please as we are not at Chandos street and ate at the stink 
eight address given

-----Original Message-----
From: Bob Home <bob@sarahharvey.com>
Sent: 12 October 2022 13:33
To: Niki Foote <Niki.Foote@fidelity-group.co.uk>
Subject: Re: Contract

Can you send details of the mobile ap please and change the address on the 
invoice please as we are not at Chandos street and ate at the stink eight 
address given

Sent from my iPhone

> On 12 Oct 2022, at 12:06, Niki Foote <Niki.Foote@fidelity-group.co.uk> 
> wrote:
>
> Dear Bob
>
> I hope you are well ?
>
> As requested, I sent the contract for 3 x horizon licences on 03/10/2022.
>
> It would have come from a DocuSign link. Please let me know if there are 
> any problems.
>
> Many thanks
>
> -----Original Message-----
> From: Niki Foote
> Sent: 30 September 2022 16:38
> To: bob@sarahharvey.com
> Subject: RE: Contract
>
>
> HI Bob,
>
> I can confirm I can put together the contract on Monday so that it will 
> begin the day you sign. The other services were already set to cease. 
> However, I kept the horizon separate, and I was due to send you a second 
> letter today, but Iv cancelled that as we are already in discussion.
>
> I will also send you details of the mobile Ios or android app.
>
> Have a good weekend, and thank you for your confirmation.
>
> Kind Rgds
> Niki
> -----Original Message-----
> From: bob@sarahharvey.com <bob@sarahharvey.com>
> Sent: 30 September 2022 15:33
> To: Niki Foote <Niki.Foote@fidelity-group.co.uk>
> Subject: RE: Contract
>
> Can you confirm when the contract is to start from and can you arrange for 
> any paperwork details to be sent over.
> Also can you send details of mobile app? And how its used we will need 
> three of these.
> Regards
>
> -----Original Message-----
> From: Niki Foote <Niki.Foote@fidelity-group.co.uk>
> Sent: 29 September 2022 16:09
> To: Bob Home <bob@sarahharvey.com>
> Subject: RE: Contract
>
> Hi Bob,
>
> Hope this finds you well?
>
> We have had several emails back and forth regarding cancelling your 
> services, matching a competitor's prices, and then contract lengths, so I 
> was unsure how to proceed.
>
> The commercial team were supposed to contact you as you said you were not 
> happy to take a minimum contract term of 12 months with a 90-day notice 
> period. I cannot enter into commercial discussions of minimum contract 
> terms, which is what you were not happy to commit to.
>
> I am happy to send you a contract after the proposal I sent you for $14 
> per month per user x 3 for a minimum of 12 months with a 90-day notice 
> period. There is no rollover period, as each contract for small companies 
> now receives a mandatory letter 60 days before the end of the 12 month 
> notice period, giving you 3 options to cancel, renew, or amend the 
> contract. So you have choices to cancel after approx. Ten months 
> effectively.
>


[Fidelity Group Ltd.]


[Fidelity Group Ltd.]


[Fidelity Group Ltd.]


[Fidelity Group Ltd.]


[Fidelity Group Ltd.]